Medical Billing Specialist
Collector job in Peabody, MA
About the Role
A leading pediatric healthcare center in Peabody, MA, is seeking a Medical Billing Specialist to support billing operations for a multidisciplinary team providing occupational therapy, speech therapy, psychotherapy, and other specialized services.
This role is ideal for someone who enjoys a detail-oriented environment and takes pride in keeping billing, insurance, and compliance processes running smoothly. You'll play an important part in ensuring timely reimbursement, accurate claims, and positive relationships with clients and insurers.
Key Responsibilities
Process and code client visits accurately
Post client payments and charges
Verify insurance coverage and authorizations
Handle insurance appeals and denials
Reconcile AR reports and insurance remittances
Support employee credentialing and referral follow-up
Maintain accuracy within a web-based EMR system
Qualifications
Strong understanding of medical billing and coding (preferably in OT, Speech, and Behavioral Health)
Excellent organizational skills and attention to detail
Proficient in EMR and billing software
Dependable, punctual, and able to manage multiple priorities
Strong written and verbal communication skills
Customer-service focused and team-oriented
Benefits (Depending on Full- or Part-Time Status)
Paid Time Off
Continuing Education Credits
Medical, Dental & Vision Insurance
Other Information
Pay: $35,000-$65,000 per year
Schedule: Monday-Friday | 24-40 hours per week
Location: On-site in Peabody, MA
Why Join Us
You'll be part of a collaborative, mission-driven environment that values both professional growth and compassionate care. If you're looking for a stable role with supportive leadership and a purpose-driven team, this opportunity offers both challenge and reward.
Accounts Receivable Coordinator
Collector job in Plymouth, MA
Northeast Traffic Control Services is part of the Helix Traffic Solutions network and delivers expert traffic management services. With a strong focus on safety and efficiency, Northeast Traffic partners with DOT to design well-managed traffic plans, oversee lane closures, flagging operations, custom signage, and equipment rentals for construction zones-all in service of protecting both workers and the traveling public.
JOB DESCRIPTION
Provide financial and administrative direction to ensure efficient, timely and accurate processing of transactions for the credit and collection department. This includes overview of credit activities, collection activities, account reconciliations, researching and resolving internal/external discrepancies, building internal and external relationships, monitoring payment activities, reporting and limited general ledger activities as needed. The position will be to streamline overall activities by documenting, implementing and ensuring processes and procedures outlined are followed for the accounting department while maintaining positive internal and external relationships while enforcing credit policies and procedures. This position also manages direct reports and assists in performance evaluations to achieve goals set forth by management.
DUTIES & RESPONSIBILITIES
Develop and implement effective credit and collection policies and procedures.
Monitor accounts receivable aging reports and follow up on overdue accounts.
Evaluate creditworthiness of new and existing customers using financial analysis and credit scoring.
Set credit limits and terms in accordance with company policy.
Lead and mentor the collections team to meet performance targets.
Resolve disputes and negotiate payment plans with customers.
Collaborate with sales, legal, and finance teams to manage credit risk.
Prepare regular reports on collection status, bad debts, and cash flow forecasts.
Ensure compliance with relevant laws and regulations regarding debt collection.
Recommend accounts for write-off or legal action when necessary.
Manage the professional development and productivity of all collection staff members
Perform account reconciliations for accounts receivable
Research and resolve discrepancies
Identify communication gaps and business needs to develop plans for improvement
Complete month-end, quarter-end and end of year reporting requirements and close process
Perform various close activities and support audit requests as directed by management
Other tasks as directed by management
SKILLS
Accuracy and detail-oriented
Good verbal and written communication skills
Strong organization, problem solving and analysis
Proactive, innovative and adaptable
Strong sense of urgency
Change Agent and Team Builder
Proficient in Microsoft excel, including formulas and v-lookup (NetSuite experience preferred)
Education and Experience:
High School Diploma with some college
5+ years of experience in Accounting
SOP documentation and training experience
Billing Coordinator
Collector job in Braintree Town, MA
The Vertex Companies, LLC (VERTEX) is a global $150M professional services firm that offers integrated forensic consulting, expert witness services, construction project advisory, and compliance and regulatory consulting to a myriad of markets and industries. Our brand purpose is to better outcomes for our clients, colleagues, and communities. Join us if you are looking for a career that offers you a chance to love what you do, continuously learn, and take pride in your work.
Job Description
We are seeking an enthusiastic, self-motivated team player who is able to thrive in a fast-paced office environment. The Billing Specialist is an integral part of our billing team, providing financial, administrative, and clerical services to ensure accuracy and efficiency within the accounting department. Being a professional services AEC firm, we work with our clients on a billable project basis. The overall scope of the role includes client project setup, billing, client record maintenance and client project reporting.
What You'll Do - more specifically
Establish new client project records in the accounting system.
Accurately prepare and send client invoices.
Interact with internal and external resources to resolve client billing discrepancies.
Review client records and project financial data to ensure completeness and accuracy.
Work closely with VERTEX Project Managers on contract administration.
Provide support to other departments regarding accounting procedures and requirements.
Maintain data accuracy and integrity.
Create and distribute billing reports.
Assist with special projects as needed.
Qualifications
High school degree or equivalent, Bachelor's degree preferred, but not necessary.
1-3 years of general accounting experience preferred.
Knowledge of general accounting procedures and related computer applications.
Proficient in computer data entry and management (speed and accuracy).
Strong organizational skills with the ability to manage multiple competing priorities effectively.
Dependable: takes ownership of work and ensures completion by deadlines.
Ability to work independently and in a team environment.
Knowledge of Deltek Accounting and MS Office a plus.
Additional Information
The pay rate for this role will be between $25 - $30 per hour.
All your information will be kept confidential according to EEO guidelines.
VERTEX offers a solid total compensation package including base salary and discretionary bonus plan. We also offer a robust benefits package including, healthcare (with multiple plan options) and dental; Company-paid Life Insurance, Short Term Disability, and Long-Term Disability. We offer a 401k plan with immediate match and vesting, Flex Spending Account, Employee Assistance Program, and other perks. We provide a generous paid time off plan for eligible employees including 15 days of vacation, 64 hours of sick time, and 9.5 paid holidays (prorated for eligible part-time employees). Our “Lifetime of Learning” program also offers tuition reimbursement and additional support for pursuing advanced education, to help employees grow their skills and careers.
VERTEX is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you require assistance to complete any part of the application process, please contact our Recruiting team at ************************.
NOTICE TO THIRD PARTY AGENCIES:
Please note that VERTEX does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, VERTEX will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, VERTEX explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of VERTEX.
Billing Rate Coordinator
Collector job in Boston, MA
Overview Next 150 Construction is seeking a Billing Rate Coordinator, Next 150 Construction is a fully owned subsidiary of Gilbane Building Company. The Billing Rate Coordinatorplays a critical role in managing and maintaining accurate billing rates across all construction projects. This position ensures that labor, equipment, and overhead rates are correctly applied in alignment with contractual terms, company policies, and industry standards. This role combines both administrative tasks working with several teams of users in finance, HR, operations as well as construction unions, auditors, clients, subcontractors, and other external vendors.
Who are we?
As a Top-10 ENR Contractor, Gilbane is a family-owned business with 45 offices that has been shaping communities since 1870. Consistently recognized as one of the most reputable construction management firms in the country, Gilbane is committed to delivering projects safely and on-time. You will have the opportunity to build schools, labs, hospitals, corporate offices, sports arenas and more!
We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Who Are You?
You are someone who acts inclusively, showing empathy and treating others with respect and dignity in order to uphold Gilbane's core value of Caring and “People First” workplace culture. You seek to listen in order to understand and can convey information clearly. You're a strong problem solver who can identify, prioritize, and implement alternatives for solutions, and you demonstrate adaptability by collaborating with others and supporting team members to achieve excellence. A self-starter who shows passion, commitment, and ownership all while delivering on business outcomes and driving results. You're someone who identifies opportunities for new and improved ways of doing things that result in value-add solutions.
Your core values match Gilbane's: Integrity, Caring, Teamwork, Toughmindedness, Dedication to Excellence, Discipline, Loyalty, and Entrepreneurship.
What's in it for you?
Gilbane offers employees multi-dimensional training opportunities through a number of resources for those that are early in their career. While managing your responsibilities to projects, you will be able to enroll in trainings through our award-winning Gilbane University to build leadership and technical skills. In addition, you would work with an experienced team which provides you with the opportunity to learn new industry skills every day. Responsibilities - Maintain and update billing rate tables for labor, equipment, and overhead across multiple projects and clients
- Collaborate with HR and Finance to align labor rates with compensation structures and union agreements
- Support project teams with rate-related inquiries and provide guidance on rate application
- Coordinates with Managers to maintain, update and improve Bid Checklists for proper review of plans and specifications. Works with project teams to confirm use of the checklists to ensure bid documents are clear, of a high quality and meet legal requirements
- Ensure billing rates comply with contractual obligations, prevailing wage laws, and client-specific requirements
- Monitor rate changes and communicate updates to relevant stakeholders
- Audit project billing for accuracy and consistency with approved rates
- Generate reports and dashboards to track rate utilization and financial impact
- Maintain documentation and records for rate approvals and historical changes
- Produce timely and accurate data and analysis.
- Maintaining payroll operations by following policies and procedures; reporting needed changes.
- Work in conjunction with manager to complete analysis of potential risks and opportunities.
- Perform Ad Hoc analysis as requested.
- Maintains employee confidence and protects payroll operations by keeping information confidential.
- Contributes to team effort by accomplishing related results as needed. Qualifications KEY COMPETENCIES
- Communicate Effectively - Listen to understand and clearly convey information in all forms based on the audience to ensure shared meaning of the message
- Act Inclusively - Ensure that actions and behaviors are respectful; show empathy and treat others with dignity. Leverage capabilities and insights of individuals with diverse perspectives, abilities and motivation.
- Solve Problems - Identify, prioritize and implement alternatives for a solution.
- Demonstrate Agility/ Adaptability - Maintain effectiveness and adjust to change by exploring the rationale, trying new approaches, and collaborating with others to make the change successful. Create an atmosphere of open-mindedness to change.
- Drive for Results - Show passion and commitment while delivering on business outcomes. Create a sense of individual ownership and accountability.
- Champion Innovation - Identify opportunities for new and improved ways of doing things that result in value added, unique and differentiated solutions.
EXPERIENCE/EDUCATION
- Associate's degree preferred
- 3 or more years relevant experience
- Or equivalent combination of education and experience
- Construction union, non-union and prevailing wage experience required
KNOWLEDGE, SKILLS & ABILITIES
- Familiarity with union labor agreements and prevailing wage regulations
- Experience with government or public sector construction contracts
- Knowledge of cost-plus and time-and-material billing models
- Strong analytical and problem-solving skills required
- Excellent written and verbal communication skills
- Advanced knowledge of Microsoft Excel and Word
- CMIC and/or MicroStrategy experience a plus
- Knowledge of Construction accounting a plus
- Ability to analyze information
- Data Entry Skills
- Attention to Detail
- Confidentiality
- Thoroughness
- Reporting Skills
- Organizational skills
Salary to be determined based on factors such as geographic location, skills, education, and/or experience of the applicant, as well as the internal equity and alignment with the team.
The pay ranges from $50,000.00 - 85,000.00 plus benefits and retirement program.
Gilbane offers an excellent total compensation package which includes competitive health and welfare benefits and a generous profit-sharing/401k plan. We invest in our employees' education and have built Gilbane University into a top training organization in the construction industry. Qualified applicants who are offered a position must pass a pre-employment substance abuse test.
Gilbane is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status.
Note to Recruiters, Placement Agencies, and Similar Organizations: Gilbane does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our jobs alias, website, or to any Gilbane employee. Gilbane will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Gilbane and will be processed accordingly. Submit your resume and create a profile for general considerations.
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Auto-ApplySupervisor, Patient Registration
Collector job in Boston, MA
Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!
Interested in this position? Apply online and create a personal candidate account!
Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.
Time Type:
Full time
Department:
Registration
All Locations:
10 Gove Street - Taylor Building
Position Summary:
The Supervisor of Patient Registration is responsible for all registration-related activities in the departments located at Gove, Maverick, Paris St. and Winthrop. This includes assuring the smooth delivery of quality registration services in relationship to optimal patient flow within the departments. This includes overseeing the general clerical functions such as appointment scheduling, check-out and order entry. Directly supervises 20 - 40 (number may vary) Registration PAR's /PAC's and Team Leads in the planning and delivery of training of Patient Access Representatives, Coordinators and Leads and all other staff performing the registration and function. Works directly with the Operations Manager and/or Administrative Director in measuring the success of continuous improvement efforts in maximizing health center revenues and improved patient experience throughout the registration and check in process.
Schedule: Tuesday-Saturday 3pm-12am. Hours must flexible and include some evenings, weekend, and holidays depending on department needs.
Essential Duties & Responsibilities
Directly supervise the activities of all Full-time, Part-time and per diem staff which include Patient Access Representatives/Coordinators primarily responsible for the Patient Registration function but also includes scheduling, check-out and order entry
Implement and maintain registration standards, policies and procedures in conjunction with the Operations Manager and Administrator Director ; continuously identify areas in need of policy development and to appropriately raise and address issues needing clarification
Act as a resource and role model to staff, and provide an expert knowledge base
Act as a liaison between assigned departments, Registration, and Patient Accounts; ensure the smooth and efficient patient and work flow to balance the needs of both the clinical department and Registration and report any relevant issues to management; work closely with the Medical director, operations manager and Administrative Director of the Pediatric department .
Ensure all appropriate staff are updated of all new information and changes within the assigned clinical departments
Address issues and problems as they arise
Plan, coordinate, and lead regular staff meetings with Patient Access Representatives/Coordinators as needed
Participate in the planning, coordination, and delivery of all Registration training including new staff training, re-training for existing staff, on-going continuous improvement in skill development and training for all registration staff and any other staff performing a registration function
Provide “hands on”/on-the-job training to fully develop registration and customer service skills and maximize potential of staff
Assist in the facilitation the completion and continuous updates of the Registration Policy & Procedure manual and all related tools to improve and enhance PAR's & PAC's access of up to date, practical, user-friendly written information and on-line resources
In conjunction with Human Resources Department and manager, interview and select Clerical Associate staff and fully participate in staff retention efforts
Evaluate the performance of staff providing constructive feedback for professional growth and development; write and review performance appraisal in a timely manner; participate in corrective action processes for Registration staff as needed
Oversee the daily quality review of the HSN Special Circumstance application for completion , AOB's , UDS, and the information entered in EPIC prior to forwarding to Patient Accounts and Medical records; track outcomes to identify staff and Department areas for improvements and areas for re-training (this has changed) no longer use encounter forms
The ability to maintain Templates
Maintain cash handling in accordance with department and health center policies and procedures
Identify, track and report on various measures to continuously improve performance of Patient Access Representatives/Coordinators, including the delivery of quality patient service and other outcomes
Perform the responsibilities of the Patient Access Representative/Coordinator as needed; assures shifts have adequate staff coverage
Assure the staff equipment (printers, faxes, phones, POS machines, computers) are in good working order, are kept supplied with cartridges, paper, etc. as needed; collaborate effectively with Purchasing, Facilities, MIS, and other departments in obtaining needed parts, repairs, and maintenance
Coordinate the ordering, inventory, and distribution of supplies for Registration staff in assigned clinical areas
Coordinate and Facilitate with all staff with respect to insurances and the verification process and all online eligibility resources available at the health for efficient patient flow in the following manners; performing the pre-verification process and updating EPIC with correct information prior to the patient presenting for their appointment. Included but not limited to all new departments in Pediatrics.
Check's DAR daily for Behavioral Health & Nutrition encounters to be certain they are check out to the appropriate insurance for completion
EDUCATION:
High School graduate or equivalent
EXPERIENCE:
Minimum of 3 to 5 years supervisory experience
Knowledge of managed care, the various insurance plans, registration practices and protocols strongly needed
Understanding of and experience with NeighborHealth' systems, processes, policies and procedures a plus
Minimum of 3 to 5 years work experience in a health care or customer service environment
Bilingual in English/spanish is highly preferred
SKILLS/ABILITIES:
Strong leadership, initiative, and supervisory skills
Exceptional customer service and problem solving skills
Excellent communication and interpersonal skills
Strong organizational and time management skills
Awareness and appreciation of the continuous improvement processes
Strong computer skills
Awareness of state of the art technology to solve operational issues
Analytical skills necessary to review reports and identify trends/issues
Demonstrates ability to work in a fast paced environment performing multiple tasks simultaneously
PAY RANGE:
$54,080 up to $ 81,120 depending on experience
EEO & Accommodation Statement:
NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to **************************** or call ************ to let us know the nature of your request
Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
E-Verify Program Participation Statement:
NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.
Collections
Collector job in Woburn, MA
Collections Analyst needs 3+ years experience
Collections Analyst requires:
Collections experience
AR
Collect and reconcile receivable balances for existing customer base, driving the balance through to resolution and ensuring that billing is accurate going forward.
Audit lease documents or purchase orders to validate billing, identify necessary billing adjustments and complete paperwork to support changes.
Initiate telephone contact and maintain proper follow up with assigned customer(s) and initiate timely escalation for Supervisor review when needed.
Administer past due or default notices and work with department management to decide if account should be written off, taken to litigation or sent to collection agency.
Maintain current collection notes at the contract, parent, or transaction level
Billing Coordinator
Collector job in Fall River, MA
Job DescriptionDescription:
SUMMARY: The Billing Coordinator works as an integral part of the Finance Team. The Billing Coordinator will perform, but is not limited to, the following duties: will be responsible for obtaining accurate demographics to support claims, timely and accurate submission of claims and reports, benefit and eligibility verification as well as resolutions of denied claims. This position may require a flexible schedule including 1st and 2nd shifts. The agency has the right to change shifts based on the needs of the organization.
ESSENTIAL FUNCTIONS:
Position Specific Duties
Files claims with all appropriate payers.
Generates billing reports that reflect payer summaries of claims filed and amounts collected.
Transmits billing electronically and manually for all companies in accordance to departmental deadlines.
Performs timely and accurate applications and insurance company payments/adjustments.
Evaluates denials in a timely manner for appropriate reconciliation, rebilling and other necessary follow up.
Reviews and utilizes Accounts Receivables aging and billing error reports for the purposes of correction, reconciliation and problem resolution
Receives phone calls and inquiries from both third party payers and individuals served on claims and responds to inquiries.
Maintains and updates financial files that contain current demographics, historical data, financial status and payer source.
Works cooperatively with other departments to obtain accurate clinical and demographic information to ensure timely billing and collection of fees owed for services rendered.
Works with staff on third party verification to assure proper pre-certifications are obtained from insurance companies.
Performs insurance verifications when necessary.
Assist the Agency's Finance Department by performing accounting and related functions including but not limited to: accounts receivable and payable, 3rd party billing and tabulation, bank deposits, reconciliations, etc.
Observe and identify consumer concerns relating to payment requirements.
Ability to climb three flights of stairs to deal with emergencies.
Ability to respond to emergency situations by placing calls to Fire, Rescue, Police, and Medical etc
Administrative Tasks:
Complete all required documentation in a timely manner.
Perform program recordkeeping and filing, and organize vital documents.
Provide telephone coverage for the assigned program and direct calls to other programs as needed.
Participate in required supervisions, staff meetings and trainings.
Participate and cooperate in any investigations conducted by internal and external agencies.
Ability to use a computer including inputting information into the electronic health record.
Compliance Requirements:
Remain awake during your shift at all times.
Attend all mandatory trainings and update all licenses and certifications.
Adhere to program/project/department requirements and services.
Follow all reporting guidelines by deadlines including the completion of a Confidential Incident Report.
QUALIFICATION REQUIREMENTS: The Billing Coordinator must perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The qualifications listed below are representative of the knowledge/skill and/or ability required.
Associate degree in business management preferred.
Minimum of three years of experience in billing Managed Care Organizations/third party billing required.
Superior attention to detail, organizational skills, analytical skills, computer skills and multi-tasking skills.
Good working knowledge of computers, electronic health records and data collection.
Requires valid driver's license due to business-related travel.
Requirements:
Debt Collector
Collector job in Boston, MA
Job Title: Debt Collector
Company: National Western Stock Show
We are seeking a highly motivated and experienced Debt Collector to join our team at the National Western Stock Show. As a Debt Collector, you will be responsible for collecting outstanding debts from customers and clients. This position requires an individual who is self-motivated, has excellent communication skills, and is able to work in a high-stress and fast-paced environment.
Responsibilities:
• Contact customers and clients to collect outstanding payments
• Negotiate payment plans or settlements with delinquent accounts
• Use various methods to locate and contact debtors
• Maintain accurate and detailed records of all collections activities
• Communicate with customers and clients in a professional and respectful manner
• Work closely with internal departments to resolve customer inquiries and disputes
• Keep up-to-date with state and federal laws and regulations related to debt collection
Requirements:
• Minimum of 2 years of experience as a Debt Collector or similar role
• Strong negotiation and communication skills
• Ability to work effectively with minimal supervision
• Experience using collections software and databases
• High school diploma or equivalent, college degree preferred
• Knowledge of state and federal laws related to debt collection
• Bilingual (English/Spanish) is a plus but not required
Benefits:
• Competitive salary
• Health, dental, and vision insurance
• Paid time off for holidays, sick days, and vacation
• Retirement savings plan (401k)
• Opportunities for professional development and growth
Working at the National Western Stock Show:
The National Western Stock Show is a renowned organization that is dedicated to promoting excellence and preserving the western lifestyle through its events, programs, and educational opportunities. Our team is passionate about our mission and is committed to providing an exceptional experience for our customers and clients. Join us and become part of a dynamic and diverse team that values hard work, dedication, and teamwork.
To Apply:
If you have the skills and experience we are looking for, we would love to hear from you. Please submit your resume and a cover letter highlighting your qualifications and why you are interested in joining our team as a Debt Collector. We look forward to reviewing your application and potentially welcoming you to our team at the National Western Stock Show.
Part-Time Water Sample Collector
Collector job in Boston, MA
Phigenics is seeking a candidate with a flexible schedule interested in working 25-35 hours per month on average, DURING NORMAL BUSINESS HOURS in the Boston, MA area. We will train the right person to take on-site readings via a testing instrument (i.e. chlorine, temperature, and pH readings) and collect building water samples to be sent to a lab for cultures. Travel within a 150-mile radius is expected on occasion.
The position requires self-motivation and the capacity to work independently. Must have excellent communication abilities and basic computer skills. The job often requires a great deal of walking around client sites, may include climbing stairs or ladders, and may require lifting up to 25 pounds. Once fully trained, the employee may be expected to mentor or train peers to ensure consistent knowledge sharing and team development.
High School Diploma or GED required. Some college courses in Chemistry or Biology are a plus.
A valid driver's license and an acceptable driving record for at least two years are required. If interested, please submit your resume highlighting your experience and how it directly applies to the above requirements.
Employer-matched 401K plan is offered, and mileage reimbursement is available!
Phigenics LLC is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Collections Specialist
Collector job in Boston, MA
The Collections Specialist is an integral part of the Accounting Team responsible for Client Collections, Accounts Receivable, and Project Assistance to the Accounting Department. Utilizing exceptional communication, customer service, and critical thinking skills to
make a positive impact on results.
As a key member of our team, the Collections Specialist is expected to uphold the company's
core values of trust, respect, accountability, humility, health, and leadership. This includes
demonstrating integrity in all actions, fostering a respectful and inclusive environment, taking
responsibility for your work, showing humility in collaboration, prioritizing well-being, and leading
by example to contribute positively to the overall culture and success of the company
Collections Representative & Office administrator
Collector job in Marshfield, MA
Collects delinquent accounts by locating and notifying customers with delinquent accounts; establishing repayment schedules through contacts with customers by phone, email or mail
Customer account maintenance
Opens new accounts
Month end credits and adjustments
Assist with cash receipts, as needed
Billing support, as needed
Crosstrain in related areas to provide support when needed
Other administrative tasks and special projects, as needed
Collections Specialist
Collector job in Somerville, MA
The Collection Specialist is responsible for collections of outstanding private invoices from the existing client base, resolving customer billing problems and reducing accounts receivable delinquency. This position will report to the Revenue Cycle Manager and is located out of our Somerville, MA. office.
Collections Specialist Responsibilities:
Resolve insurance related billing issues with patients and/or insurance carriers
Handling of high call volume
Serve as primary representative for patient inquiries/calls
Communicate effectively both orally and in writing
Respond to customer inquiries, resolve client discrepancies, process and review account adjustments
Demonstrate superior customer service skills and problem solving, which includes assisting the patient with alternative payment options and payment plans
Possess basic understanding of government and commercial insurance and Credit & Collections policies
Identify the need and request rebills to insurance
Handle highly confidential information with complete discretion
Maintain confidentiality of patient information while on the phone or in-person
Work aged invoices utilizing various reports and the collection module using Zoll Rescue Net
Alert Revenue Cycle Manager about potential problems that could affect collections
Meet productivity goals/benchmarks as set and communicated by the manager
Utilize available sources to obtain updated info and reissue correspondence
Additional projects and responsibilities may be assigned permanently or on an as needed basis
Collections Specialist Qualifications:
Working knowledge of Microsoft Office, including Excel, Word is a must
Strong communication, problem solving and analytical skills required
Acute attention to detail and the ability to work in a fast-paced, team-oriented environment with a focus on communication required
Outstanding customer service and phone skills
Previous collections or customer service experience a plus
Knowledge of HIPPA and healthcare policies a plus
High School diploma or GED required
Fluent in Spanish a plus, but not required
Must be positive and maintain professional demeanor at all times
Familiarity with Medicaid and Medicare guidelines
Ambulance billing experience a plus
3-5 years Accounts Receivable follow up experience
About Cataldo
Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve.
Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, TD Garden, and DCU Center.
While Cataldo began as an ambulance service company, we continue to grow through innovation and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with health systems, hospitals, managed care organizations, and others, we continue to provide in-home care through the state's first and largest Mobile Integrated Health program, SmartCare. We also have delivered more than 1.7 million Covid-19 vaccines and continue to operate testing and vaccination sites throughout the state of Massachusetts.
Auto-ApplySenior Debt Collector
Collector job in Andover, MA
The most prestigious lending institutions trust Zwicker & Associates, P.C. to protect their legal interests nationwide. Zwicker & Associates P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients' interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. Zwicker is headquartered in Andover, Massachusetts, and has office locations across the United States.
Zwicker is presently seeking a Senior Collector to join our team. We are seeking a candidate with an eagerness to learn, as well as exemplary organizational and written and verbal communication skills to join our team. We seek out candidates whose diverse skills, backgrounds, and experiences enable the Zwicker team to collaboratively innovate and excel in performance. We encourage and provide lifelong learning and training opportunities for our team members, with the goal of building a strong foundation and successful future with us. We strive to promote from within, offering excellent career advancement opportunities for high achievers.
The base hourly rate for this position is $20.00-$21.00, plus applicable bonus.
Responsibilities of a Senior Debt Collector include
Contact consumers via phone, email, or mail to recover outstanding payments.
Record accurate and detailed notes; update account status and card member's information into computer system
Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives
Comply with policies and procedures of Zwicker & Associates, P.C.
Comply with FDCPA and state consumer protection laws
Other duties as assigned
Requirements
5+ years of debt collection's experience, preferably 3rd party collections
Knowledge of the FDCPA and state consumer protection laws
Above average administrative and phone skills
Strong negotiation skills
Excellent communication skills
Well organized, results driven
Effective decision-making skills
Strong listening, interpersonal, oral, and written communication skills
Basic computer skills
Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
Be able to operate a computer, phone, or equivalent device
Be able to complete a minimum of a 40-hour flexible workweek schedule
Be able to read and comprehend position-specific documents and correspondence
Physical Qualifications
Be able to lift five pounds or greater
Be able to sit 90% of the workday at times
Be able to bend at the waist and be mobile when needed
Be able to concentrate and use critical thinking
Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.
Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401 (K) with match: no phone calls, no agencies, EOE, drug-free workplace.
Please review our Applicant Privacy Notice:
******************************************************
Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.
Collection Specialist I (Temp)
Collector job in Chelmsford, MA
About Us:
At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment. Represent USALLIANCE in the community and form lasting relationships with our members and partners.
About This Role:
This is a 3 month temporary position. Responsible for assisting in the control, documentation, resolution, and follow-up of various delinquent loans and negative share accounts. This includes managing accounts in default and supporting asset recovery efforts to minimize financial loss . All delinquency matters are to be resolved in the best interest of the Credit Union by adhering to established policies, procedures, laws, and regulations.
Key Responsibilities:
Responsible for contacting members to determine the reason for past-due accounts.
Work with members to cure defaults on loan and share accounts.
Respond to and research account inquiries from internal and external members via inbound calls, CRM, email and text messages.
Document all work and member contact in the appropriate systems.
Maintain accurate account records in accordance with policies and procedures.
Provide maximum coverage of account queues.
Negotiate payment plans with members.
All other duties assigned by management
Ensure compliance with all regulatory requirements.
All other duties as assigned by management.
Who you are:
Minimum 1 year of experience with consumer credit and collections.
Maintain key performance metrics at required levels.
Maintain delinquency and repossessions at prescribed levels.
Complete phone calls to meet required metric standards.
Ability to work independently to meet deadlines with excellent follow through skills.
Excellent verbal and written communication skills.
Developing negotiation skills to arrive at best overall solutions within established guidelines.
Writing ability to clearly document calls.
Entry level knowledge of MS Excel, MS Word, MS Outlook, and other reporting systems.
Excellent verbal and written communication skills.
Strong interpersonal and organizational skills.
Bilingual/Spanish preferred
What We Offer:
Hybrid Schedule (min 3 days in office to maximize collaboration)
A collaborative and inclusive work environment
High Performance Culture
Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE.
EQUAL OPPORTUNITY EMPLOYER
USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.
This is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This may be modified at any time, for any reason, at the sole discretion of management.
At this time, USAlliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).
If you need sponsorship now or in the future, look for this statement in the before you apply: “USAlliance Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, USAlliance Federal Credit Union will not provide sponsorship for the candidate to work in the United States.
It is unlawful for USAlliance to require or administer a lie detector test as a condition of employment or continued employment. In accordance with applicable state laws, an employer who violates this law shall be subject to criminal penalties and civil liability.
In the spirit of pay transparency, we are excited to share the base hourly range for this position is $23.43 - $28.70 , exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package.
All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.
Auto-ApplyAuto Collection Specialist
Collector job in North Andover, MA
For over 26 years, FHC has been committed to delivering exceptional customer experiences. We're expanding and looking for motivated, compassionate individuals to join our team as Asset Recovery Representatives. If you thrive in a fast-paced environment and enjoy helping customers resolve financial challenges, we want to hear from you!
**Up to $1000 Sign on Bonus for On-site workers
Essential Functions
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
Review delinquent and charged-off auto loan accounts to determine collectability
Establish contact with customers to recover delinquencies and offer available solutions to repay their accounts placed with FHC
Initiate skip tracing to locate members and assets using available tools
Maintain accurate records of recovery actions and account status
Negotiate repayment plans, settlements, or reinstatement options to resolve outstanding balances
Ensure all performance deadlines, objectives, and goals are met as set by department standards
Adhere to consumer protection laws and FHC's standard practices and policies.
Competencies
Must possess excellent verbal negotiation, customer service and persuasion skills.
Well organized, results driven, and able to work in a high volume and fast-paced office environment.
Flexibility to adapt and resolve challenging situations calmly and professionally.
Ability to prioritize and manage multiple tasks, exercising sound judgement.
Ability to work required full time schedule, consisting of 3 shifts 8am-4:30pm EST and 2 shifts 11:30am-8pm EST. and potentially ad hoc Saturday's (8am-12pm).
Attendance and punctuality are a must.
(Reliable transportation is required.)
Corporate Collections Specialist
Collector job in Chelmsford, MA
Acute Care Technology
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won't just have a job. You'll have a career-and a purpose.
Join our team. It's a great time to be a part of ZOLL!
Job Summary
This position will play a key role in ZOLL by providing an excellent customer experience and maintaining a high collection percentage (CEI) of their assigned customers. This includes communication with customers to prevent accounts from reaching past due status and collection of past due accounts. The individual will be expected to review credit hold reports and release orders to ship supporting sales. The right candidate will provide excellent customer service, work with the customer, manager and others resolving disputes. They need to be able to read and understand the customer's contractual obligations and be able to speak to those obligations positively and professionally. Measurement of the success in this position will be the health of the accounts assigned, and the percentage of the aging that rolls into the over 90 bucket.
Essential Functions
Actively collect payment from customers with unpaid invoices
Develop relationships with primary contacts at your assigned accounts
Work internally to resolve issues contributing to delayed payments
Work with customers to develop payment plans to bring their accounts current
Identify and communicate risk concerns on assigned account
Effective and consistent communication with customers both internal and external at all levels of an organization in a professional manner.
Comply with all policies and standards.
Maintain solid CEI, DSO and past due results - meet department goals and deadlines.
Maintain a clean AR resolving short payments timely, provide support on unapplied or on account payments and process refunds on credit balance accounts.
Consistent follow-up on shortage claims - provide POD's and backup to customers when needed.
Additional tasks and Special projects as assigned.
Required/Preferred Education and Experience
Associate's Degree or Equivalent experience
Minimum 2-3 years' experience in a professional Finance/Account environment
Knowledge, Skills and Abilities
Working knowledge of ERP systems.
Excellent knowledge and use of Excel.
Strong interpersonal and customer service skills.
Detail oriented with excellent organizational skills - strong work ethic
Initiative to validate accuracy of data and make recommendations based on findings - problem solving mindset.
Team player.
Proven track record of successful business to business collections.
Able to multi-task and manage to deadlines.
Interest in “digging into the details” and researching data.
Excellent communication skills, both verbal and written.
Oracle Cloud/SAP Experience a plus
SaaS and/or Software contract knowledge is a plus.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Standing - Occasionally
Walking - Occasionally
Sitting - Constantly
Talking - Occasionally
Hearing - Occasionally
Repetitive Motions - Frequently
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990
#LI-RF1
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Auto-ApplyPatient Collection Representative
Collector job in Worcester, MA
As a Patient Collections Representative at MASS LUNG & ALLERGY (MLA) this position performs a wide variety of duties and responsibilities in a manner that places emphasis on quality of care and customer service. The incumbent must work collaboratively with all staff in support of patient services, exhibiting flexibility and a "can-do" attitude. Patient services are the key priority in this position requiring the Patient Collections Representative to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions.
60% DUTIES AND RESPONSIBILITIES:
Contact Patients to discuss balances- payment options
Take payments over the phone
Collaborate with Patient Care Coordinators at each office for patients with appointments and outstanding balances.
Payment Plan and Financial Hardship Applications
Work with patients and insurance companies to resolve claims processing issues
AR Reports- individual physician and group
Assist with Collection requests.
Collaborates with Accounts Receivable Clerk as necessary.
Provide patients with support and guidance as needed.
Attends staff and administrative meetings, as required.
Performs all duties and service in full compliance with MLA
's Service Excellence Standards.
Performs all duties in support of successful EHR/EPM implementation.
Maintains work station, according to protocols (free of meals and open beverages).
Acts in capacity as an interpreter, only if certified to do so as needed.
Performs additional duties, as assigned by the Manager and in support of quality assurance and improvement.
30% QUALIFICATIONS:
Excellent written and verbal communication and problem-solving skills
Intermediate computer skills- including but not limited to electronic medical records (EMR) software, Microsoft word and excel applications.
Familiarity with medical terminology, CPT and ICD-10 coding
Excellent customer service skills.
demonstrates professionalism at all times.
Possess a thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA.
demonstrates flexibility in regards to job duties and assignments.
10% EDUCATION AND EXPERIENCE:
High school Graduate (or GED) required.
Certified Medical Insurance Claim Specialist
Proficiency with electronic medical records (EMR)
Ability to work independently and collaboratively within a team environment
Workout & Collections Representative
Collector job in Hudson, MA
As part of the Workout team, the representative will reduce the bank's exposure to loss in consumer/residential loans, commercial loans and OREO properties. Coordinates and executes action plans and provides liaison between management, loan officers, collection personnel and loan operations and borrowers.
Primary Responsibilities:
Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers:
Directly or in conjunction with the Workout Manager, manage delinquent and classified loans by borrower and third-party contact to:
Review, analyze, and correct any structural or documentation deficiencies
Facilitate collection of PMI, Forced Place insurance claims and real estate tax delinquencies
Execute FNMA collection and modification procedures
Create and/or maintain files for consumer/residential and commercial loan workout customers
Reviews delinquency reports and makes collection calls where needed and as directed by the Workout Manager
Work with loan officers to track reason for delinquency
Identify items that can be offset with deposit accounts
Generates personalized form letters and mails letters to customers who cannot be contacted directly by the collector.
Reviews delinquency reports and sends the necessary counseling letters to those customers who are in default.
Works closely with borrowers who are unable to meet loan payments to determine appropriate solutions to address the problem. Propose and/or implement solutions with management approval
Identify all delinquent GSE loans and ensure that collection activities follow the prescribed guidelines as defined by the appropriate GSE (FNMA, etc.) Document collection activities according to guidelines.
Process skip payment requests from borrowers who may need brief payment relief, following through from initial request to finalization and execution of the request by Loan Operations.
Research and document loan payment history requests and all aspects of a loan as necessary
Tracks through and resolves any disputes in payments to the satisfaction of the customer and the bank
Track bankruptcy filings
Files any correspondence in the particular loan file folders.
Review non-accrual report and update loan statuses when needed and as directed by the Workout Manager
Assist in preparation of demand letters as directed by the Workout Manager
Assist in preparations of foreclosure packages
Prepare charge-off approval forms as directed by the Workout Manager
Assists in preparation of Small Claims notices
Assists with tracking and logging recovery payments
Assistance in management Other Real Estate Owed (OREO) properties owned by the Bank or its affiliate including:
Create and maintain OREO files
Coordinate payment and tracking of OREO bills
Interaction with attorneys and other consultants/vendors as needed to minimize loss/maximize recovery on loans and OREO
Coordinate with the bank's operations departments to implement agreed upon plans.
Attends appropriate seminars to increase knowledge of collections and the laws that relate to collections.
Other Responsibilities:
Perform related and unrelated duties as may be required.
Requirements
Qualifications:
High School Diploma or equivalent plus three years of banking experience in a financial institution.
Ability and willingness to contact customers on a “cold-call” basis.
Thorough knowledge of the bank's loan products.
Thorough knowledge of the state and federal regulations governing collections processes, specifically the Fair Debt Collections Practices Act under the FTC and the separate Commonwealth of Massachusetts provisions of the Fair Debt Collections Practices Act.
Ability to communicate effectively, both orally and in writing.
Ability to communicate tactfully with customers who may be in stressful situations and who may not want to respond to the bank's legitimate need to contact them.
Some flexibility with the work week and the ability to work some Saturdays.
The ability to work independently in a deadline driven environment.
Submit, track and log all department invoices to AvidXchange
Identify OREO expenses versus workout expenses
Attach appropriate workout expenses to the associated loan in FIS
Computing proficiency including MS Word, Excel, Outlook; FIS or other bank core processing systems.
Avidia Bank is an Equal Opportunity Employer/Veterans/Disabled
Member FDIC/DIF
PM21
Customer Service - Debt Collector
Collector job in Andover, MA
Description:
We are seeking a results-driven and professional Collectors to join our team. In this role, you will be responsible for managing a portfolio of delinquent accounts and working with consumers to resolve outstanding debts in a respectful and compliant manner. The ideal candidate is persuasive, empathetic, and able to maintain a firm yet courteous tone under pressure.
Several openings are available. The role provides paid onsite training for three weeks, including weekly pay and monthly bonuses. The pay rate is $19.25-$21.00 per hour, depending on relevant experience, with the potential for uncapped bonuses.
The office is located in 80 Minuteman Rd, Andover, MA, 01810 and the role is fully onsite for the first 90 days of employment with potential flexibility after. The schedule is Monday - Friday, no weekends. Business hours run from 8 AM - 7 PM.
Responsibilities of Collections Specialists
Contact customers via phone, email, or mail regarding past-due accounts
Negotiate Payment Plans: Work with debtors to create manageable repayment arrangements, such as lump-sum settlements or installment plans within company guidelines
Maintain Records: Track all communications, payment agreements, and progress in recovering debts.
Follow legal and company procedures regarding debt collection and data privacy
Meet daily, weekly, and monthly performance targets
Collaborate with internal departments to resolve disputes or escalate issues when necessary
Provide exceptional customer service while maintaining professionalism and compliance
Comply with policies and procedures of Zwicker & Associates, P.C.
Follow Regulations: Adhere to laws like the Fair Debt Collection Practices Act (FDCPA), which governs how and when collectors can contact debtors.
Other duties as assigned.
Requirements:
Above-average administrative and phone skills
Debt collectors must have strong negotiation skills
Excellent communication skills
Well-organized, results-driven
Effective decision-making skills
Strong listening, interpersonal, oral, and written communication skills
Basic math and computer skills. You will be required to complete a standard math and computer skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment.
Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing.
Be able to operate a computer, phone, or equivalent device
Be able to complete a minimum of a 40-hour flexible workweek schedule
Be able to read and comprehend position-specific documents and correspondence
Physical Qualifications
Be able to lift five pounds or greater
Be able to sit 90% of the workday at times
Be able to bend at the waist and be mobile when needed
Be able to concentrate and use critical thinking
Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.
Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401 (K) with match: no phone calls, no agencies, EOE, drug-free workplace.
Please review our Applicant Privacy Notice: ******************************************************
Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.
#ZR
Collection Specialist I (Temp)
Collector job in Chelmsford, MA
About Us:
At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment. Represent USALLIANCE in the community and form lasting relationships with our members and partners.
About This Role:
This is a 3 month temporary position. Responsible for assisting in the control, documentation, resolution, and follow-up of various delinquent loans and negative share accounts. This includes managing accounts in default and supporting asset recovery efforts to minimize financial loss. All delinquency matters are to be resolved in the best interest of the Credit Union by adhering to established policies, procedures, laws, and regulations.
Key Responsibilities:
Responsible for contacting members to determine the reason for past-due accounts.
Work with members to cure defaults on loan and share accounts.
Respond to and research account inquiries from internal and external members via inbound calls, CRM, email and text messages.
Document all work and member contact in the appropriate systems.
Maintain accurate account records in accordance with policies and procedures.
Provide maximum coverage of account queues.
Negotiate payment plans with members.
All other duties assigned by management
Ensure compliance with all regulatory requirements.
All other duties as assigned by management.
Who you are:
Minimum 1 year of experience with consumer credit and collections.
Maintain key performance metrics at required levels.
Maintain delinquency and repossessions at prescribed levels.
Complete phone calls to meet required metric standards.
Ability to work independently to meet deadlines with excellent follow through skills.
Excellent verbal and written communication skills.
Developing negotiation skills to arrive at best overall solutions within established guidelines.
Writing ability to clearly document calls.
Entry level knowledge of MS Excel, MS Word, MS Outlook, and other reporting systems.
Excellent verbal and written communication skills.
Strong interpersonal and organizational skills.
Bilingual/Spanish preferred
What We Offer:
Hybrid Schedule (min 3 days in office to maximize collaboration)
A collaborative and inclusive work environment
High Performance Culture
Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE.
EQUAL OPPORTUNITY EMPLOYER
USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.
This is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This may be modified at any time, for any reason, at the sole discretion of management.
At this time, USAlliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).
If you need sponsorship now or in the future, look for this statement in the before you apply: “USAlliance Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, USAlliance Federal Credit Union will not provide sponsorship for the candidate to work in the United States.
It is unlawful for USAlliance to require or administer a lie detector test as a condition of employment or continued employment. In accordance with applicable state laws, an employer who violates this law shall be subject to criminal penalties and civil liability.
In the spirit of pay transparency, we are excited to share the base hourly range for this position is $23.43 - $28.70, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package.
All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.