Must Haves:
2+ years of experience with billing and/or collections on the professional side
Experience with insurance payments
Strong knowledge of reading explanation of benefits (EOBs)
High School diploma
Experience with refunds or overpayments
Plusses:
Experience using Epic EMR system for billing/collections
Day to Day:
Our client is looking for an Account Follow Up Representative to support their Refund Specialty department in Irwindale, CA. The department in undergoing a cleanup objective to clear and resolve old credit balances, which will be focusing on balances from 2023, 2024, and early 2025. In this role, this person will be working from an excel spreadsheet looking at overpayments from charge lines and research if they are valid or not. They will be confirming if payments and adjustments are posted correctly and verify the order of insurances to see if/ensure they are accurate. They will also be issuing refunds or performing offset initiations (prompting the payers to pay back the money, opposed to cutting a physical check). This practice works with all types of insurances: HMOs, PPOs, MediCare, MediCal, and Workers Comp. We're seeking a candidate with experience in professional billing and collections, including a solid understanding of explanation of benefits (EOBs) and insurance payment processes. The ideal individual will demonstrate exceptional customer service skills, maintain a positive and professional attitude, and be reliable and committed to a full 40-hour work week.
Team Dynamic/Environment:
This role is based onsite at the Rivergrade office in Irwindale, CA, where the selected candidate will work alongside two other contractors hired for the same team. While three additional team members are based remotely in Chicago, the candidate will have in-person support from their manager and supervisor, who are also located at the Irwindale office. The office houses approximately 80 staff members from various billing and collections teams, creating a collaborative and dynamic work environment.
$41k-62k yearly est. 3d ago
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Senior Collections Specialist
University of La Verne 4.4
Collector job in La Verne, CA
Maintains responsibility for past due outstanding tuition balances. Manages the past due balance portfolio. Responsible for the assignment of accounts to the third party agencies. Responsibilities also include the active Perkins Loan program. Candidate must have strong customer service skills, along with the ability to multitask and work independently.
Minimum Qualifications
Bachelor's Degree form an accredited institution 1 year of experience working in a Student Accounts or Financial Aid Office 2 years of experience working in higher education Strong verbal, written communication and presentation skills. Excellent customer service skills Proficient in in Microsoft Office Experience with managing projects, tracking deliverables and following up on completion Ability to interact in a professional manner during stressful situations Ability to work effectively as a team player Ability to analyze, interpret data and make independent decisions
Preferred Qualifications
Strong working knowledge of computer systems and software applications. Experience with Banner, Cashnet and Cognos is desired Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and backgrounds.
$51k-65k yearly est. 60d+ ago
Collector
l a Federal Credit Union 4.0
Collector job in Glendale, CA
LAFCU's Collector I , under general supervision, collects delinquent accounts as assigned in a timely and effective manner. Their duties include, but not limited to, documents all communications and transactions of a material nature with members while maintaining a loss mitigation mindset ranging from collection efforts to legal liability. Performs all functions/duties of Collector in a timely and professional manner, asks manager for assistance when needed, and cross trains in other areas of Special Services as requested. Works closely with Loan Servicing to ensure occasional member disputes and proactive updates are handled timely while also ensuring precise responsiveness to inquiries from Loan Servicing on title release and credit reporting. This position is a full-time, non-exempt position and reports to the Collections Manager in the Special Services/Risk Management Department .
Essential Functions & Responsibilities:
Collect delinquent accounts assigned by the Department Manager in a timely and effective manner in Temenos collection queues
Document all communications and transactions of a material nature with members while maintaining a loss mitigation mindset ranging from collection efforts to legal liability.
Perform all functions/duties of Collector in a timely and professional manner, ask a manager for assistance when needed, and cross-train in other areas, as requested.
Be knowledgeable about all loan, share, auto purchase, insurance and other services offered by the Credit Union and its subsidiary, City of Los Angeles Insurance Services (C.O.L.A.), and to market these services effectively to the members.
Reconcile assigned general ledger accounts on a monthly basis.
Be knowledgeable about procedures of filing small claims cases with the court and be a liaison with legal counsel on accounts approved by management for legal action.
Be knowledgeable about the procedures of recommending repossession of vehicles and when to initiate foreclosure proceedings on delinquent real estate loans. Be direct liason on accounts within your repossession queues and the repo agency. Skip tracing and vehicle recovery skills a must.
Appear occasionally in court for legal cases and bankruptcy 341 hearings
Ensure account maintenance is computed on BK-13 accounts after receiving the BK-13 plan from the court.
Flag and process accounts in the system when receiving notification of Chapter 7 BK filing
Work on and review all negative share and checking accounts in a timely manner.
Review and follow up on loan extensions and workout loan negotiations.
Review and obtain all paperwork on Workout Loans before it is submitted to the Consumer Loan Department
Correct Payroll problems (i.e., payroll not set up properly, incorrect payroll amount coming in, etc.)
Review and make any corrections on members' account, when needed, by working with Loan Servicing department. (Bullseye/Credit Correction)
Make sure the automated transfer and payroll errors are corrected when researching reason for delinquency.
Communicate with our attorney's office in regard to accounts and strategies to maximize recovery
Redeem vehicles from impound, if needed.
Approve accounts for ATM cards access and Visa access under special circumstances.
Take requests for “Extensions”/” Skip-A-Payments” and process “Data Change,” when and if “Skip-A-Payment” is approved.
Take requests for “Check by Phone,” process the checks and write up “Loan Payment Ticket.”
Process modifications on Real Estate loans.
Recommend charge offs towards month-end.
Contributes to a positive work environment and LAFCU's image by maintaining.
Process member request for “Pay by Phone.
Courteous, respectful and effective interaction, teamwork and communication with employees and members to enhance positive behaviors and employees' satisfaction.
Qualification & Opportunities
High School diploma or equivalent is required. Ability to operate standard business machines such as computer, printer, fax, copier and telephone devices. Accurate and efficient use of 10 key adding machines and PC. Types 35 wpm. Good oral and written communication skills. Thorough knowledge of credit and collection laws. Ability to multitask and adapt to new technologies while maintaining an open mindset.
3 years collector experience in a financial institution; 1 year experience in real estate loan collection preferred.
Friendly and professional. Excellent communication skills; sound judgment, attention to detail and ability to write. Excellent oral and written communication skills; good mathematical skills. Ability to work independently while utilizing analytical skills.
Sitting 3-4 hours per day. Approximately 1-2 hours per day for the following activities: standing, walking, bending over, kneeling, crouching. Fine dexterity and utilization of computer keyboards for long periods of time. Use of computers, calculator, telephone, typewriter and credit union reports. Requires repetitive use of hands.
The minimum and maximum base salary range for this position is $24.44 to $35.26 in California.
Salary
Collector I
The minimum and maximum base salary range for this position is $24.44 to $35.26 in California.
The target starting base hourly rate is between $24.44 to $27.14.
This compensation and benefits information is based on Los Angeles Federal Credit Union's good faith estimate as of the date of publication and may be modified in the future.
The starting base salary within the range will depend on a variety of factors that may include relevant prior experience and/or education, or skills and expertise.
LAFCU is an Equal Opportunity Employer. We are committed to building an inclusive and diverse workforce.
$24.4-35.3 hourly Auto-Apply 10d ago
Data Collection Specialist (Temp Only)
Monster 4.7
Collector job in Corona, CA
Energy:
Forget about blending in. That's not our style. We're the risk-takers, the trailblazers, the game-changers. We're not perfect, and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. But our drive is unrivaled, just like our athletes. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become along the way. We are much more than a brand here. We are a way of life, a mindset. Join us.
A day in the life:
As a Data Collection Specialist at Monster Energy, you're the data dynamo driving our distribution network to new heights! Your mission? Capturing invoice-level data with the precision of a pro and ensuring it's as flawless as our flavors. You'll be the guardian of data integrity, alignment, and validation, fueling our reporting, forecasting, production, accruals, and promotional rebates with unstoppable energy. Get ready to rev up your skills and keep our enterprise running at full throttle!
The impact you'll make:
Analyze and audit depletion data against the reporting distribution partners internal systems to ensure data accuracy and data quality meet the agreed upon standards
Perform audits; daily, weekly, monthly, and quarterly, volume and call point audits to ensure alignment in both internal and external systems
Manages the end-to-end process from creation to quarterly auditing of call points and their retail outlets ensuring alignment with outlet numbers, "doing business as" (dba), address, class of trade, premise type, and reporting hierarchy
Manage the matching process of reported outlets to the appropriate outlet master record through data gathering, entry, and validation as needed
Perform basic reporting through graphs and charts of large data sets to identify and correct inconsistencies and provide evidence to stakeholders and different departments to make informed decisions
Protect information provided in confidence from outside sources (bottlers and other business partners) and ensure this information is not disseminated to any unauthorized parties
Protects information and materials provided to third parties (e.g., consultants, vendors, suppliers, bottlers) by ensuring appropriate procedures are followed and parties are bound by company confidentiality agreements as necessary
Compile data-backed evidence, and gathers data as needed, to recommend and implement data strategies to improve existing data collection processes and tools
Analyze, validate, prioritize, and execute requests for maintenance to ensure the appropriate standards and governance rules are maintained
Work with leadership to write and maintain standard operating procedures for audits and perform all other duties and tasks as assigned
Who you are:
Prefer a Bachelor's Degree in the field of -- Statistics, Business, Data Analytics, Mathematics, or related field of study
Additional Experience Desired: Between 1-3 years of experience in data collection, data entry, or a related role
Additional Experience Desired: Between 1-3 years of experience in data collection tools and software such as Qualtrics, Google Forms, or similar
Computer Skills Desired: Proficiency in Microsoft Suite, including highly developed skills in Excel. Python and SQL is a plus
Preferred Certifications: Certifications in data management, database administration, or data analytics are a plus.
Additional Knowledge or Skills to be Successful in this role: Work effectively with cross-functional teams, including marketing, sales, and product development.
Monster Energy provides a competitive total compensation. This position has an estimated hourly rate of $27.40 - $36.54 per hour. The actual pay may vary depending on your skills, qualifications, experience, and work location.
$27.4-36.5 hourly 36d ago
Collector
Huckeye Health Services LLC
Collector job in Costa Mesa, CA
Job Description
The Collector serves as the account representative for Hoag in working with insurance companies, government payors, and/or patients for resolution of payments and accounts resolution.
Work Hours: 8 am- 4:30 pm
Qualifications:
- One year of previous hospital business experience, or equivalent required or strong background in customer service.
- Basic experience with insurance plans, hospital reimbursement methodology, and/or ICD10 and CPT coding.
Pay Rate: $19-29/HR
Submit resume to *************************************
For More Open Positions Visit us at: ********************************** Our Mission WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.
Benefits
Medical Insurance
Vision Insurance
Dental Insurance
401(k)
Paid Sick hours
Job Description
Responsible for settlement related to freight forwarding business
Reinforce relationships with customers and carriers by leading effective and continuous communications
Prepare regular settlement status reports for company management, customer, pages and headquarters
Improve the settlement processes by developing automated processes to reduce manual processing
Process customer billing accurately on or before deadlines as per requirements and according to company policy for each division
Manage, analyze & prepare correction forms for billing corrections in the access database.
Review and discuss essential freight documentation that supports charges invoiced and is required for payment.
Use accounting knowledge & work experiences and possess the understanding of how Billing functions affect P&L.
Audit carrier freight bills and interpret tariffs and contracts including DEM/DET and operational accessory invoices based on contracts with customers/truckers and process in the system for payment on time or stipulated credit terms.
Work with the internal technologies required for daily functions.
Investigate and diagnose potential errors and duplicate carrier billing.
Perform ad-hoc reporting, as required.
Perform other job-related duties as required
Pay: $30 - $32/ hr. (DOE)
Qualifications
Bilingual is highly preferred (English/Korean)
Experience in AR &AP, Invoicing, Customer Service or Transportation/Logistics related experience
Bachelor's Degree
Ability to quickly grasp situations to make decisions to ensure problems are resolved and corrected
Effective written and verbal communications skills to communicate with various levels of the organization
Proficient with Outlook, Microsoft Office applications PowerPoint, Word
Proficient with Excel, especially v-lookups and pivot tables
Ability to work overtime when needed
Additional Information
All your information will be kept confidential according to EEO guidelines.
*** NO C2C ***
$30-32 hourly 2d ago
Event Staff - Customer Service - Coachella
Job Listingsallied Universal
Collector job in Chino, CA
Kick off your exciting career in Event Security with Allied Universal Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of flexible part-time work that fits your lifestyle-ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal , every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement!
Job Description
BE PART OF THE ACTION!
No Experience Needed
Greeters, access control, crowd management and more
Event Security $19/hr - Guard Card Required
Event Staff $18/hr - Non Guard Card
All shifts available - Overtime
Free transportation (from the Los Angeles area)
Free lodging
Free meals
Allied Universal Event Services is looking to hire Event Staff and Security to work the worlds largest outdoor music festivals in the Coachella Valley. Come join our phenomenal team today!
This position is responsible for duties such as welcoming guests, access control, and providing superior customer service.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned.
Assists in all aspects of event day preparation and execution.
Allows appropriate entry into each venue, may collect and/or scan tickets, verify wristbands and badges, direct traffic coming in and out of the venue.
Demonstrates an understanding of the policies, procedures and regulations of different venues, facilities and events.
Initiates a genuine, friendly and personal greeting to our guests as they arrive at your facility entrance, aisle, concourse area or other location, and a sincere thank you as you complete your encounter with each guest.
Provides guests with helpful directions and/or suggestions that will enhance their entertainment experience.
Interactions with guests include a smile and use of a natural speaking voice, including natural inflection and a friendly tone.
QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Must be 18 years of age or older.
Must have a high school diploma (or equivalent).
As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test and may be required to pass a Driver's Record check.
Be professional, articulate and able to use good independent judgment and discretion.
Must be able to work overtime as needed.
Outstanding verbal and written communication skills required.
PERKS AND BENEFITS:
Part-time flexible scheduling under 30 hours/week that fit with your personal life goals
401(k)
Sick Pay
Ongoing paid training programs and career growth opportunities
Employee discounts through our perks program to your favorite restaurants, entertainment venues, and much more!
PO 10015
Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ***********
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices.
Requisition ID 2026-1514860
$18-19 hourly Auto-Apply 6d ago
Billing Coordinator
California Msk Mso
Collector job in Glendale, CA
Full Time
California MSK MSO
Entry Level
Hours: 40 MSK Health Management Partners (MSK) is a Management Services Organization located in the greater Los Angeles area (Burbank and Glendale). MSK performs comprehensive management and billing services for physicians and medical professionals including ambulatory surgery centers, private clinics, physical therapy spaces, imaging offices, and urgent care settings. MSK is able to provide full or a la carte services based on the needs of their clients. Services include: Human Resources, Accounting, Credentialing, Revenue Cycle Management, Payer Contracting, Strategic Planning, Inventory Management, and Day to Day Oversight of Operations. MSK hires individuals who are committed to teamwork, excellence, and personalized care for all clients.
Position Summary:
The Billing Coordinator is responsible for assisting the Billing Department with tasks that ensure appropriate and accurate billing is completed in a timely manner. Assists with insurance verification and enters patients' demographic and insurance information in the system for accurate billing.
Minimum Education:
• Employee will have a minimum of a high school diploma
Skills and Qualifications:
• 1+ years experience billing, A/R, collections preferred.
• Knowledge of medical terminology, physician dictation, and operative reports
• General knowledge of CPT, ICD-9/10
• Accurate knowledge of insurance billing and stay current with industry changes
• Accuracy in data entry/input
• Experience/knowledge of insurers
• Good time management
• Excellent communications: verbal, non-verbal, written
• Good interpersonal skills
• Ability to multi-task and attention to detail
• Ability to problem solve for good outcomes
• Strong computer skills including:
o Microsoft Office
o EMR/HER/PACS
o Practice management/Appointment schedules
o Scanning
o Printing
• Familiarity with medical legal needs within a medical office
• Good understanding of anatomical terms and orthopedic injuries
• Belief that their efforts are an important piece to the patient experience.
Reports to:
• Directly to the Revenue Cycle Manager
• Partners and Medical Professionals have indirect oversight as well
Job Responsibilities: Duties will consist of, but not be limited to:
• Show to work on time with a clean and presentable appearance.
• Load demographics and patient registration information in system.
• Verify insurance benefits and eligibility
• Generate claims based on progress notes and op reports and submit to payers.
• Work on clearinghouse and insurance rejection claims.
• Assist with insurance A/R collections, when needed.
• Work with other staff members in a collaborative manner
• Assist with the answering of phones, taking messages, when needed.
• Maintaining a clean environment including shared cleaning duties.
• Maintain HIPPA Compliance
• Attending and participating in meetings as requested
• Other duties as assigned
Work Environment:
• Work area is temperate
• Well lit
• Moderate noise level including voices, printers, and ringing phones
• Use of headset
• Walking surfaces are low nap carpet, tile, and manufactured flooring
Physical Requirements:
• Primarily working in a sitting position
• Up to 90% on the computer
• Lifting requirement is normally less than 20 lbs
• Walking distances are occasional and no greater than 50 yards unless walking to or from the parking garage, but performed repetitively
• Moderate phone use. Headsets made available.
I have had the opportunity to review and agree to the Job Description above.
Are you seeking a promising career in a growing organization? Check out this position. Are you a creative solution seeker? Do you have experience with helping people through financial challenges in a warm, caring, friendly manner? We want to speak with you - we are looking for Service Superstars to join our Team!
The Collector 1 role consistently demonstrates a high degree of empathy and an ability to offer resolutions for Members in challenging financial circumstances.
Essential Functions and Responsibilities
Service
* Personally, provides exceptional Member service; uses Service Standards in every work-related interaction.
* Actively participates in meeting the goals of the department and the Credit Union.
* Provides excellent service by using a positive and professional tone to assists callers and team members accurately, thoroughly and as efficiently as possible while maintaining consistent and friendly service. Ensures that a smile can be heard on each call.
* Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously, with the ability to give unexpected status in any of the areas of responsibility.
Daily Responsibilities
* Answers inbound calls to help support our members and internal Team Members resolve issues relating to collections.
* Effectively communicates with members and team members through multiple communication channels, including phone, email, secured messaging, chat, and text messaging.
* Proactively places outbound calls to members and exhibits strong negotiation skills to secure payment arrangements to collect on delinquent loans or negative shares.
* Documents contact and communication with members in the Credit Union's core operating systems, Akcelerant and/or Symitar.
* Negotiates payment arrangements or recommends solutions that will assist members in bringing their past-due balances current and resolves issues related to delinquency.
* Follows up and monitors delinquent loans and negative shares for broken promises to pay.
* Manages complex queues from early to ongoing delinquency, legal assignment, repossession, bankruptcies, and collateral in active recovery accounts.
* Negotiates settlement offers for all consumer shares and loans.
* Collaborates with the ACH/EFT Services Department to resolve unresolved electronic transactions (ACH exceptions).
* Analyzes consumer credit reports and offers recommendations that encourage favorable financial outcomes.
* Provide backup as needed in posting transfers and checks.
* Processes loan extensions independently, within authorized limits, based on budgeting and the account's history.
* Assigns accounts for field chase, repossession, legal, and skip agents and updates Akcelerant and Symitar with results.
* Processes loan modifications independently within authorized limits.
* Recommend collateral repossessions on consumer loans and prepares required documentation for final approval.
* Analyze vehicle collateral fair market value.
* Provides Call Center overflow coverage.
* Conducts thorough share or membership review to determine reopening or reinstatement of services, including but not limited to savings, checking, courtesy pay, and digital services.
* Performs targeted skip tracing; searches free websites, loan applications, signature cards, etc., to locate delinquent members.
Benefits Include: (not a complete list)
Wellbeing
* Weekly pay
* 401K Retirement Savings Plan with company match
* Paid time off accrual begins upon hire, 15 paid vacation days, 11 paid holidays
* Paid sick leave
* Company-provided life insurance at twice your annual salary
* Financial Education Programs
* DoorDash DashPass
Health
* Medical, Dental, and Vision Insurance for part-time and full-time employees
* Modern Health
* Care.com subscription
* Teladoc
Career Development
* Career development opportunities
* Team members are eligible to apply for assistance with educational expenses through ArrowHeart's scholarship program
To learn more about Arrowhead Credit Union and our service culture, visit our Career page, and our ArrowHeart Foundation.
The pay range for this position is listed below.
Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands, and internal equity.
Pay range:
Minimum: $24.44/hour| Midpoint: $30.55/hour | Maximum: $36.66/hour
$24.4-36.7 hourly 8d ago
Collector
Aa067
Collector job in Irwindale, CA
Collector - (10029447) Description Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix.
Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.
Position Summary:To efficiently and collectively collect reimbursement for professional services rendered.
The Collector is in charge of monitoring and processing accounts that are both straightforward or may need further research in order to bring resolution.
The Collector will work with minimal supervision from management to ensure the integrity of the work performed.
The Collector works in a team environment to fulfill the mission and goals of the Division.
As a successful candidate, you will: Follow-up all assigned accounts from within billing and accounts receivable system in accordance with pre-established goals.
Initiates proactive measures that result in account resolution, including written and verbal claims, follow-up actions and first and second level appeals.
Ensures all conditions for payment receipt have been satisfied, which includes; but not limited to :Accurate charges Patient insurance eligibility Accurate financial class Patient benefit coverage Authorization/certification/TAR information Patient responsibilities Claims address CPT coding, as applicable ICD-9 coding, as applicable Responds timely and accurately to all incoming related correspondence and inquiries from payers, patients and other authorized parties.
Reports any trends in incoming correspondence to managers for appropriate follow-up.
Interacts with co-workers and other representatives to obtain required information on a timely basis.
Initiates contact with patient's as necessary.
Initiates recommendations and actions for resolving patient accounts.
Evaluates accounts to determine any adjustments or charge corrections required.
Qualifications Your qualifications should include:High school diploma or equivalent.
Minimum three (3) to five (5) years experience performing medical functions.
Minimum experience including corresponding with patients and insurance companies in resolving patient accounts.
Extensive knowledge of insurance carrier procedures.
Experience with reading Explanation of Benefits (EOB) statements.
Proven ability to handle multiple conflicting tasks.
City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.
City of Hope is an equal opportunity employer.
To learn more about our Comprehensive Benefits, please CLICK HERE.
Primary Location: United States-California-IrwindaleJob: Billing & CodingWork Force Type: HybridShift: DaysJob Posting: Sep 23, 2025Minimum Hourly Rate ($): 22.
067364Maximum Hourly Rate ($): 31.
114984
$35k-46k yearly est. Auto-Apply 9h ago
Captain - Customer Service
Daveandbusters
Collector job in Orange, CA
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms.
Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers.
Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies.
Assists with the maintenance and upkeep of the Viewpoint and Midway areas.
Assists in the cleanliness and organization of the rental equipment. Ensures all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss.
Checks for restocking of necessary supplies. Brings all areas up to standard.
Assists in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use.
Assists with the set up and break down of special events functions as directed by management.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Assists and directs Guests to Kiosk areas and answer questions as needed.
Ensures that our Guests adhere to house policies as outlined and informs management of any issues.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Assists other Team Members as needed or as business dictates.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Is dressed in accordance with dress guidelines, looking neat, clean and professional at all times.
Must demonstrate ability to read and communicate in English.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to:
Work days, nights, and/or weekends as required.
Work in environments with both hot and cold temperatures such as freezers and around cooking equipment.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $16 - $17 per hour
Salary Range:
16.9
-
18.4
We are an equal opportunity employer and participate in E-Verify in states where required.
The Logistics Administration Associate position is responsible for the incoming manual invoices from various carriers for Glovis's customer(HT), verifying invoices with backing documentation(such as the bill of lading, POD (Proof of Delivery) and email confirmation from ops, etc). Responsible for creating carrier's AP tracker file for AP upload file to post SAP.
Invoice verification
Verify manual inbound and outbound invoices to make sure billed rates meet guidelines as agreed on each of their specific contract
Review supporting documentation such as bill of ladings and other submitted documentation to ensure accuracy on invoices
Create AP tracker by collecting payable invoices(check duplicated invoices/verify correct code, description and matching total, etc)
Submit (save) AP tracker to admin share drive and send same file by email to manager and specialist for posting data on SAP
When required, communicate vendors for payment status and required necessary data for billing
Ensure all charges are billed correctly including: A/R, A/P, Additional charges, etc.
Combine passthrough AR invoice and backing documents and send to HT on time
Submit all document and information related account if customer requires asap
Manage and process the detention invoice and request approval in a timely manner
Make sure to keep all records related to AR/AP for audit purpose
Manage and report any accessories charge due to operation issues
Manage all accounts in current without aging request billing summary within timely matter within 60
Prepare and generate all manual AR invoices that need to be send to HT
Manage/update the vendor/customer code file
Make sure to have all current accounts info for customers and vendors
Creating reports (LTL, BX, Ocean, ST and WH summary for month-end preparation)
Audit the accounting file for dedicated program carriers
Prepare, review, and audit all data entry (rates, GL code, Freight code, etc.) for month-end closing
Stand by for any inquiry from manager for verifying account data just in case for month-end closing
Assisting manager and team members on any projects as needed
$53k-78k yearly est. 60d+ ago
Collector 11-30 days
Premier Auto Credit 4.1
Collector job in Glendale, CA
Collector, 11-30 days
If you are experienced within a call center environment and love to help people, find solutions, we are looking for YOU!
As part of the Premier Auto Credit family, you will be responsible to contact auto loan customers regarding late or missed payments, acquire facts about the reasonings of delinquencies and assist customers by negotiating payment arrangements. It starts with YOU!
Our Promise to YOU:
We are looking to develop, retain and motivate the most talented people - those who care about a collaborative team environment and are eager to support and learn. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.
Bonus Plan: This role is eligible for a monthly bonus in addition to baseline hourly pay
Hours of operation for Collectors: Monday- Friday, 8am-5pm, 1 Saturday a month.
Duties/Responsibilities:
Contact customers to determine reason for payment delinquency and negotiate payment commitment.
Handle accounts with speed and accuracy while maintaining professionalism.
Complete phone calls to meet required performance standards and metrics.
Confirm and/or negotiate payment arrangements, research any discrepancies.
Must maintain strict confidentiality.
Willing to work flexible schedules, weekends and holidays, and overtime as necessary to meet business needs.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Respond to customer inquiries via telephone and e-mails within established time frame.
Responds with accurate information pertinent to the caller's questions using professionalism and integrity.
Adhere to all state and federal laws in the handling of accounts
Performs other related duties as required.
Required Skills/Abilities:
Bilingual speaking, reading, and writing proficiency in Spanish/English.
Prior experience in financial services or similar industry preferred.
Proficient in Microsoft Office Suite or related software.
Excellent organizational skills with great attention to detail.
Professional phone etiquette.
Experience in managing follow ups.
Persuasive negotiation skills.
Excellent verbal and written communication skills.
Ability to keep information confidential.
Ability to exercise integrity and discretion.
Ability to remain professional in tense situations.
Entry level typing/data entry.
Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss.
Experienced with dialer phone systems.
Education and Experience:
At least 1 year of experience in credit and collection work highly preferred.
Familiar with basic skip tracing techniques and compliance related to FDCPA requirements.
Associate's degree or 2-5 years of customer service experience.
Knowledgeable of best practices in the auto finance industry.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Benefits Overview:
Full Time Employee Benefits upon completion of 90-day probationary period include:
Employer sponsored medical, dental, vision and life insurance/AD&D coverage opportunities.
Flexible Spending Accounts (FSA).
The company pays 80% of premiums for medical plans for employees only.
Paid time off accrual opportunity & holiday pay.
401k retirement plan (4% employer matching).
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Premier Auto Credit reserves the right to modify and change responsibilities and duties herein without notice. Pay will be determined based on individual qualifications and experience.
EEO Disclaimer
Premier Auto Credit provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
$35k-40k yearly est. Auto-Apply 60d+ ago
Experienced Collections Clerk - Huntington Beach
Surf City Nissan
Collector job in Huntington Beach, CA
Surf City Nissan is seeking a proactive and detail-oriented individual to join our team as a Collections Administrator. As an integral part of our administrative team, you will be responsible for performing a variety of clerical and administrative tasks to ensure the smooth operation of our collections department. If you thrive in a fast-paced environment, possess excellent organizational skills, and are adept at multitasking, we encourage you to apply. Join us and become a valued member of our dynamic team, where your contributions are recognized and rewarded.
Short Description:
Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
Duties/Responsibilities:
Use computers for various applications, such as database management or word processing.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Create, maintain, and enter information into databases.
Set up and manage paper or electronic filing systems, record information, update paperwork, or maintain documents, such as attendance records, correspondence, or other material.
Operate office equipment, such copiers, or phone systems
Maintains scheduling and event calendars.
Complete forms following company procedures.
Make copies of correspondence or other printed material.
Qualifications:
Bilingual in Spanish/English is preferred
Typing skills
Communications
Team player
Organization skills
Multi Tasker
Benefits
401(k)
Dental insurance
Health insurance
Paid sick time
Vision insurance
View all jobs at this company
$37k-49k yearly est. 16d ago
Collections/Shared Services
Environmental Remedies LLC
Collector job in Santa Fe Springs, CA
Job DescriptionDescription:
Environmental Remedies is a growing asbestos abatement firm servicing San Diego County, Riverside County, and the San Francisco Bay areas. The firm is looking to fill a full-time Office Administrator/Collections Specialist position. This position requires excellent communication skills, strong attention to detail, and the ability to work in a fast-paced environment.
Duties & Responsibilities:
Contact individuals and businesses to collect outstanding debts
Generate and send monthly statements for contractor accounts
Communicates with project managers and logistics personnel to expedite invoicing and collection efforts
Process and issue invoices and completion letters
Negotiate payment arrangements and settlements with debtors
Maintain accurate and up-to-date records of all collection activities; prepare collection status reports twice a month for management
Follow company policies and procedures regarding debt collection
Provide excellent customer service while handling sensitive financial matters
Understand financial concepts such as debits, credits, and accounts payable
Monitor and collect accounts receivable payments
Ensures operation of office equipment by calling for repairs and maintaining needed equipment inventories
Assists clients, vendors, and visitors with general questions such as whom to contact, office hours, office locations and directions, and any other routine information requested.
Writes/prints manifests and assembles required project documentation in accordance with company procedures; assists Project Coordinators with creating and processing job files.
Researches and provides relevant project related information to project managers, customers, accounting team, and management, as needed
Orders and maintains necessary levels of office supplies
Answer general office calls and distribute to the appropriate personnel
Assist with all compliance upkeep and filing
Contributes to team effort by accomplishing related tasks as needed
Requirements:
Qualifications and Experience:The requirements listed below are representative of the knowledge, skill, and/or ability required:
2+ years experience as receptionist/administrative assistant in an office environment required
2+ years of collections experience
Availability to work 40-45 hours/week
Quickbooks experience preferred
Salesforce experience preferred
Excellent communication and interpersonal skills, including the ability to maintain effective working relationships and communicate verbally and in writing in a professional, courteous manner with clients, team members, and other business contacts, required
Ability to operate standard office equipment such as fax machine, copiers, scanners, phones and computer
Demonstrated proficiency MS Office products required
Demonstrated ability to communicate in writing and have excellent grammar; spelling and proofreading skills, required
Ability to pay close attention to detail and be highly organized and accurate, and use good judgment, required
Demonstrated to maintain regular attendance and punctuality, and maintain a professional appearance, required
Must possess a friendly, polite and professional demeanor at all times
Bilingual in Spanish is a plus, but not required
Education:
High school graduate or GED equivalent required; advanced education preferred
$32k-40k yearly est. 16d ago
Collections Specialist
Sourcepro Search
Collector job in East Los Angeles, CA
Job Title: Collections Specialist Experience Level: 2-5 years in law experience, 5+ years in professional services experience Salary Range: $90,000 - $105,000
Job Description:
SourceProSearch is currently seeking a Collections Specialist for our West Coast locations, including Los Angeles, Santa Monica, Silicon Valley, and San Francisco. While San Francisco and Silicon Valley are high priority locations, we are open to candidates from any of the four locations.
Requirements:
Law experience is preferred but professional services experience is acceptable.
For candidates with law experience, 2-5 years of experience is required.
For candidates with professional services experience, 5+ years of experience is preferred.
Experience in credit collections is most important.
Experience with Accounts Receivable (A/R) is acceptable, but credit collections experience is a priority.
No cash applications or Accounts Payable (AP) experience required.
Systems Experience:
Aderant or ARCS experience is preferred but not required.
Mid-range Excel experience is ideal.
If you meet these qualifications and are interested in joining our team, please apply with your updated resume.
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$90k-105k yearly 60d+ ago
Collections Specialist
Kinetic Personnel Group, Inc.
Collector job in Redlands, CA
KPG is looking for a Collections Specialist for our client in Redlands, CA..
Compensation: $19-$21 per hour Schedule: On-Site Monday-Friday, 9:00 AM - 6:00 PM
Key Responsibilities
Manage collections and accounts receivable functions
Post payments from customers and insurance carriers into the system
Update payment records to keep accounts accurate and current
Review and input data from EOBs (explanation of benefits)
Assist with general AP/AR responsibilities as needed
Provide additional support to accounting as assigned
Qualifications
1-2 years of AR or collections experience required
Knowledge of EOBs and medical terminology preferred
Strong Microsoft Office skills, with emphasis on Excel
High attention to detail and accuracy in data entry
Previous data entry experience a plus
KPG123
$19-21 hourly 15d ago
Early Stage Collections Specialist, II
Carrington Mortgage 4.5
Collector job in Orange, CA
Come join our amazing team and work a hybrid schedule!
The Early Stage Collections Specialist II will be responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions. Contact borrowers primarily in the early stages (1-59 days) of the delinquency cycle and negotiate payment arrangements to bring borrowers current. Assist borrowers that are more than 59 days delinquent and borrowers that are in foreclosure. In the event a borrower is unable to bring the account current, representatives thoroughly review the borrower's current financial situation and offer additional options depending on the circumstance. They also provide support to inbound Customer Service on high inbound volume days. Individual must perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. This role generally performs more involved and complex analysis of accounts. Incumbents are able to perform collections and customer service activities and may still be learning the more complex mortgage concepts and call types. The pay for this position is $22.50 per hour + monthly bonus.
What You'll Do:
Explains detailed mortgage loan information to borrowers including the HUD Waterfall, mortgage loan information and loan workout and modification options to borrowers.
Evaluates and helps determine the borrower's ability to pay and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.
Counsels borrowers on their options through education of alternative solutions.
Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls.
Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by educating them on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.
Negotiate reasonable payment arrangements with borrowers, initiate and explain required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures.
May function as the single point of contact for a borrower.
May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.
Provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments.
Assist with loan servicing website payments, denied access, password resets.
Respond to escrow, loss draft and closing document inquiries.
Provide status on a wide variety of servicing functions including payment/credit disputes, escrow refunds/shortage, loss draft, short sale, Deed in Lieu of Foreclosure, vendors for REO properties, vendors for REO properties, modification/refinance requests, repayment plans, and additional mortgages activities.
Perform other duties as assigned.
What You'll Need:
Knowledgeable of investor hierarchies for loss mitigation options.
Knowledge of or ability to learn requirements of the Fair Debt Collection Practices Act.
Knowledge of relevant and industry-specific computer software packages.
Strong verbal communication skills - ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
Basic to Intermediate math skills (i.e., add, subtract, multiply, and divide and to record, balance, and check results for accuracy).
Ability to understand basic collection issues and to collaborate and explore alternative solutions.
Ability to apply state, federal and company requirements and make proper decisions.
Ability to organize thoughts and ideas into understandable terminology.
Negotiation skills that allow the Early Stage Collections Specialist to control the call and come to a proper resolution for both the company and the borrower.
High school diploma or equivalent work experience.
One (1) year collections experience in a customer service/call center environment and /or loan servicing experience.
A minimum of one (1) year of experience in the Banking, Mortgage/Loan Servicing industries preferred.
Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: ***************************
What We Offer:
Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
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Notice to all applicants: Carrington does not do interviews or make offers via text or chat.
$22.5 hourly Auto-Apply 52d ago
Collector
L A Federal Credit Union 4.0
Collector job in Glendale, CA
LAFCU's Collector I, under general supervision, collects delinquent accounts as assigned in a timely and effective manner. Their duties include, but not limited to, documents all communications and transactions of a material nature with members while maintaining a loss mitigation mindset ranging from collection efforts to legal liability. Performs all functions/duties of Collector in a timely and professional manner, asks manager for assistance when needed, and cross trains in other areas of Special Services as requested. Works closely with Loan Servicing to ensure occasional member disputes and proactive updates are handled timely while also ensuring precise responsiveness to inquiries from Loan Servicing on title release and credit reporting. This position is a full-time, non-exempt position and reports to the Collections Manager in the Special Services/Risk Management Department.
Essential Functions & Responsibilities:
Collect delinquent accounts assigned by the Department Manager in a timely and effective manner in Temenos collection queues
Document all communications and transactions of a material nature with members while maintaining a loss mitigation mindset ranging from collection efforts to legal liability.
Perform all functions/duties of Collector in a timely and professional manner, ask a manager for assistance when needed, and cross-train in other areas, as requested.
Be knowledgeable about all loan, share, auto purchase, insurance and other services offered by the Credit Union and its subsidiary, City of Los Angeles Insurance Services (C.O.L.A.), and to market these services effectively to the members.
Reconcile assigned general ledger accounts on a monthly basis.
Be knowledgeable about procedures of filing small claims cases with the court and be a liaison with legal counsel on accounts approved by management for legal action.
Be knowledgeable about the procedures of recommending repossession of vehicles and when to initiate foreclosure proceedings on delinquent real estate loans. Be direct liason on accounts within your repossession queues and the repo agency. Skip tracing and vehicle recovery skills a must.
Appear occasionally in court for legal cases and bankruptcy 341 hearings
Ensure account maintenance is computed on BK-13 accounts after receiving the BK-13 plan from the court.
Flag and process accounts in the system when receiving notification of Chapter 7 BK filing
Work on and review all negative share and checking accounts in a timely manner.
Review and follow up on loan extensions and workout loan negotiations.
Review and obtain all paperwork on Workout Loans before it is submitted to the Consumer Loan Department
Correct Payroll problems (i.e., payroll not set up properly, incorrect payroll amount coming in, etc.)
Review and make any corrections on members' account, when needed, by working with Loan Servicing department. (Bullseye/Credit Correction)
Make sure the automated transfer and payroll errors are corrected when researching reason for delinquency.
Communicate with our attorney's office in regard to accounts and strategies to maximize recovery
Redeem vehicles from impound, if needed.
Approve accounts for ATM cards access and Visa access under special circumstances.
Take requests for “Extensions”/” Skip-A-Payments” and process “Data Change,” when and if “Skip-A-Payment” is approved.
Take requests for “Check by Phone,” process the checks and write up “Loan Payment Ticket.”
Process modifications on Real Estate loans.
Recommend charge offs towards month-end.
Contributes to a positive work environment and LAFCU's image by maintaining.
Process member request for “Pay by Phone.
Courteous, respectful and effective interaction, teamwork and communication with employees and members to enhance positive behaviors and employees' satisfaction.
Qualification & Opportunities
High School diploma or equivalent is required. Ability to operate standard business machines such as computer, printer, fax, copier and telephone devices. Accurate and efficient use of 10 key adding machines and PC. Types 35 wpm. Good oral and written communication skills. Thorough knowledge of credit and collection laws. Ability to multitask and adapt to new technologies while maintaining an open mindset.
3 years collector experience in a financial institution; 1 year experience in real estate loan collection preferred.
Friendly and professional. Excellent communication skills; sound judgment, attention to detail and ability to write. Excellent oral and written communication skills; good mathematical skills. Ability to work independently while utilizing analytical skills.
Sitting 3-4 hours per day. Approximately 1-2 hours per day for the following activities: standing, walking, bending over, kneeling, crouching. Fine dexterity and utilization of computer keyboards for long periods of time. Use of computers, calculator, telephone, typewriter and credit union reports. Requires repetitive use of hands.
The minimum and maximum base salary range for this position is $24.44 to $35.26 in California.
Salary
Collector I
The minimum and maximum base salary range for this position is $24.44 to $35.26 in California.
The target starting base hourly rate is between $24.44 to $27.14.
This compensation and benefits information is based on Los Angeles Federal Credit Union's good faith estimate as of the date of publication and may be modified in the future.
The starting base salary within the range will depend on a variety of factors that may include relevant prior experience and/or education, or skills and expertise.
LAFCU is an Equal Opportunity Employer. We are committed to building an inclusive and diverse workforce.
$24.4-35.3 hourly Auto-Apply 14d ago
Collector 11-30 days
Premier Auto Credit 4.1
Collector job in Glendale, CA
Collector, 11-30 days
If you are experienced within a call center environment and love to help people, find solutions, we are looking for YOU!
As part of the Premier Auto Credit family, you will be responsible to contact auto loan customers regarding late or missed payments, acquire facts about the reasonings of delinquencies and assist customers by negotiating payment arrangements. It starts with YOU!
Our Promise to YOU:
We are looking to develop, retain and motivate the most talented people - those who care about a collaborative team environment and are eager to support and learn. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.
Bonus Plan: This role is eligible for a monthly bonus in addition to baseline hourly pay
Hours of operation for Collectors: Monday- Friday, 8am-5pm, 1 Saturday a month.
Duties/Responsibilities:
Contact customers to determine reason for payment delinquency and negotiate payment commitment.
Handle accounts with speed and accuracy while maintaining professionalism.
Complete phone calls to meet required performance standards and metrics.
Confirm and/or negotiate payment arrangements, research any discrepancies.
Must maintain strict confidentiality.
Willing to work flexible schedules, weekends and holidays, and overtime as necessary to meet business needs.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Respond to customer inquiries via telephone and e-mails within established time frame.
Responds with accurate information pertinent to the caller's questions using professionalism and integrity.
Adhere to all state and federal laws in the handling of accounts
Performs other related duties as required.
Required Skills/Abilities:
Bilingual speaking, reading, and writing proficiency in Spanish/English.
Prior experience in financial services or similar industry preferred.
Proficient in Microsoft Office Suite or related software.
Excellent organizational skills with great attention to detail.
Professional phone etiquette.
Experience in managing follow ups.
Persuasive negotiation skills.
Excellent verbal and written communication skills.
Ability to keep information confidential.
Ability to exercise integrity and discretion.
Ability to remain professional in tense situations.
Entry level typing/data entry.
Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss.
Experienced with dialer phone systems.
Education and Experience:
At least 1 year of experience in credit and collection work highly preferred.
Familiar with basic skip tracing techniques and compliance related to FDCPA requirements.
Associate's degree or 2-5 years of customer service experience.
Knowledgeable of best practices in the auto finance industry.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Benefits Overview:
Full Time Employee Benefits upon completion of 90-day probationary period include:
Employer sponsored medical, dental, vision and life insurance/AD&D coverage opportunities.
Flexible Spending Accounts (FSA).
The company pays 80% of premiums for medical plans for employees only.
Paid time off accrual opportunity & holiday pay.
401k retirement plan (4% employer matching).
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Premier Auto Credit reserves the right to modify and change responsibilities and duties herein without notice. Pay will be determined based on individual qualifications and experience.
EEO Disclaimer
Premier Auto Credit provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The average collector in Rialto, CA earns between $31,000 and $51,000 annually. This compares to the national average collector range of $27,000 to $44,000.
Average collector salary in Rialto, CA
$40,000
What are the biggest employers of Collectors in Rialto, CA?
The biggest employers of Collectors in Rialto, CA are: