Collector jobs in Rialto, CA

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other. At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves “Partners.” With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community. Our vision is to offer everyone a piece of the American spirit - one handshake at a time. The Merchandise Allocator is accountable and responsible to drive and maximize sales, margin and inventory productivity through effective allocation of merchandise inventory to retail stores and ecommerce. Merchandise Allocators monitor and manage store level inventories through the proper flow of receipts into the stores. They partner with Merchandise Buying, Merchandise Planning and the ECOM Team to ensure in-stock, inventory productivity and assortment business goals are met. Essential Duties and Responsibilities Apply business strategies and initiatives towards assortment and allocation management Conduct monthly allocation strategy meetings with Merchandise Buyer and Merchandise Planner Execute the allocation strategy to effectively maximize sales and margin plans and maintain the appropriate stock to sales ratios Analyze sales and inventory trends at the chain and store level; ensure allocation of receipts results in maximum performance by store; ensure stores are kept in stock with respect to their ability to sell merchandise; partner with planners and merchants on findings and action plans Determine store tier rankings based upon bottoms up preseason sales plans Conduct reviews of the following to ensure buy quantities and stock levels meet current sales trends: Store rankings and indices Model stock replenishment items and quantities by store Size selling by store; recommend size buys Vendor and brand performance by store Geographic and seasonal variations Accountable for setting up and maintaining store inventory models on basic items for weekly auto replenishment and make adjustments based on sales shifts, promotions, events and discounts Analyze performance of new stores; communicate findings and make adjustments based on findings Perform pre-season, in season and post-season analysis to identify future opportunities to maximize sales and margin for stores Develop and manage selling and inventory reports to support the business and complete ad hoc reporting as needed to drive or react to current or future business conditions Manage warehouse inventory and limit out of season liability of product Collaborate with Merchandise Buyers and Merchandise Planners to adjust future buys and ensure size breaks are correct Partner with the Retail Field Team and communicate seasonal rollout timing, promotional updates, and business performance Facilitate problem resolution with IT, Retail Field Team, and Inventory Management as required Communicate regularly with DC Team on events that would affect workflow (initial allocation rollout, reserve release, in store only promotions, etc.) Manage, prioritize, and execute various ad-hoc project requests in support of Merchandise Buyers, Merchandise Planners and other cross-functional teams. Demonstrates high level of quality work, attendance and appearance. Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management. Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices. Performs any other duties that may be assigned by management. Qualifications Strong communication, customer service, time management and organizational skills. Bachelor's degree or equivalent experience preferred 3+ years of experience in an Allocation, Replenishment or similar inventory management role Retail store experience is helpful Advanced knowledge of Microsoft Excel (Vlookup, Pivot Tables, Macros) Basic knowledge of Microsoft Outlook Strong problem-solving and analytical skills Strong aptitude with numbers, retail math skills, understanding of forecasting methodology Strong organizational skills with the ability to manage multiple projects simultaneously Agile and adaptable to changing priorities Accuracy and attention to detail Strong sense of urgency Strong written, verbal communication and presentation skills Ability to work independently and be self-motivated Knowledge of retail allocation systems, Aptos a plus Competencies Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally. Establish Trust - Follows through on commitments. Is honest and direct with others. Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information. Boot Barn Benefits & Additional Compensation Opportunities Competitive salary. Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands. Paid Time Off plan for year-round Boot Barn Partners.** Medical, Dental, Vision and Life Insurance.** 401(k) plan with generous company matching. Flexible schedules and work/life balance. Opportunities for growth at every level - we are opening 50+ new stores each year. **For eligible Boot Barn Partners PAY RANGE: $68,000.00 - $72,000.00* *compensation varies based on geography, skills, experience, and tenure Physical Demands In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job. Standing, walking and squatting less than fifty percent of the work shift. Required to lift, move and carry up to 40 pounds. Ability to read, count and write to accurately complete all documentation and reports. Must be able to see, hear and speak in order to communicate with partners and customers. Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms. [ ] Sedentary: Limited activity, no lifting, limited walking [ X ] Light: Office work, some lifting, bending, stooping or kneeling, walking [ ] Moderate: Mostly standing, walking, bending, frequent lifting [ ] Arduous: Heavy lifting, bending, crawling, climbing Work Environment In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment. The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance. Noise levels are considered moderate. Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content. This document supersedes all previous policies, procedures or guidelines pertaining to this subject. Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law. Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at **************, Option 4. California Privacy Notice

Maintains responsibility for past due outstanding tuition balances. Manages the past due balance portfolio. Responsible for the assignment of accounts to the third party agencies. Responsibilities also include the active Perkins Loan program. Candidate must have strong customer service skills, along with the ability to multitask and work independently. Minimum Qualifications Bachelor's Degree form an accredited institution 1 year of experience working in a Student Accounts or Financial Aid Office 2 years of experience working in higher education Strong verbal, written communication and presentation skills. Excellent customer service skills Proficient in in Microsoft Office Experience with managing projects, tracking deliverables and following up on completion Ability to interact in a professional manner during stressful situations Ability to work effectively as a team player Ability to analyze, interpret data and make independent decisions Preferred Qualifications Strong working knowledge of computer systems and software applications. Experience with Banner, Cashnet and Cognos is desired Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and backgrounds.

will be providing regional support to the San Bernardino and Riverside counties** Under the direction of the Senior Billing Manager, the Billing Manager is responsible for coordinating the alignment of billing process and systems across their assigned sites and the Agency. The Billing Manager is a primary contact for the Executive Director and must be able to effectively partner to ensure billing is completed accurately and on time. Essential Functions: Partners with the Executive Director and the Revenue Manager to effectively provide billing services by County. Partners with regional, site and fiscal leaders to create alignment and efficiency of billing processes across regions and Agency when appropriate. Supervises, directs and develops the billing supervisors at each assigned site. Supports the implementation of new billing processes and systems across the Agency. Creates and facilitates billing trainings based on business needs. Minimum Required Education and Experience: Associates degree in a business-related field. Two years of experience supervising billing functions can be substituted for the Associates degree. Three years of administrative support experience including one year of supervising billing functions. Position/Program Requirements: Must possess a valid California driver's license, personal automobile insurance and driving record that meets the standards outlined in the Agency's Personnel Policy: Motor Vehicle Operating Standards. Must be physically and mentally fit in accordance with the Agency's Personnel Policy: Physical Fitness Standards and Examinations. Must be willing to complete a Tuberculosis (TB) test and drug screening test. Must complete a personal background investigation conducted by the State of California. Physical Requirements: Have an adequate range of body motion and mobility to work in a residential, office or outdoor environment including standing and walking (even and uneven surfaces), alternating between standing and sitting for extended periods of time, bending, kneeling, twisting, reaching balancing and occasional carrying and lifting up to 25 pounds occasionally, and up to 10 pounds frequently. Must be able to sit for prolonged periods of time in a vehicle for traveling to recreational activities, home visits, DCFS and court locations which may be up to 100 miles driving distance. Compensation: Salary Range: $70,304 - $93,735 DOE Benefits: Low-cost Medical, Dental and Vision Life Insurance plan for employee and family 8 Paid Holidays, PTO and Sick pay Retirement Savings Plan (403B) 100% Employer Funded Retirement Plan Employee Assistance Program Mileage Reimbursement Working Advantage Discount Program Verizon Wireless Discount Tuition Assistance Employee Referral Bonus Program Hybrid Schedule

Full-time Description It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and responsive to patients' needs and preferences. To ensure that we hire and retain the quality of staff needed for implementing our philosophy of service, we have adopted the following for this position. The position requires that the employee be available forty hours per week, and that also the employee be flexible in his/her schedule to provide efficient service for the group. The employee however, will be expected to work no more than five days per week. Many of the responsibilities require that you have a working knowledge of computers and the ability to learn the proper use of the programs utilized in this office, or those that which may be necessary to meet the needs of the practice. The hours, pay scale, and benefits will be defined as agreed upon. BASIC FUNCTION: Under the supervision of the Business Office Manager, the Collector shall provide all responsibilities necessary for the successful operation of the Business Office Department for Arrowhead Orthopaedics. RESPONSIBILITIES: Work is primarily performed in the Business Office Department located in Arrowhead Orthopaedics' offices. The duties of the Collector are of high volume, and the quality of duties performed is needed to be at a high level. The employee will come into contact on a daily basis with confidential patient and physician files. The Collector must be able to handle this information with the highest degree of privacy, discretion, and professionalism. The Collector is responsible for accomplishing the duties set forth below: General Clerical Activities (There may be other duties required of this position not listed below): Review accounts per accounts receivable reports for unpaid claims. Minimum is of accounts reviewed is 35 accounts per day. Identifies delinquent accounts, aging period and payment sources. Processes delinquent unpaid accounts by contacting patients and third party reimburse. Carry out various collection procedures including contacting patients by phone and resubmitting claims to third party reimburses. Review of separate AR. Answer inquiries and messages from patients and insurance companies. Develops collection letters. Identifies and resolves patient billing complaints. Researches credit balances. Implement adjustments to patient accounts. Allocate payments when EOBS are received and assign payments according to contract. Makes calls to insurance companies or third-party payers regarding the status of payment. Communicate with payers by making 2nd requests, calls and/or providing needed information for payment. All efforts should be exhausted. Contributes in educational activities. Answer any inquiries billers, collectors or posters may have concerning patients accounts in addition to clinical personnel. Perform other responsibilities as may be called on by the Business Office Manager. Typical Physical Demands: Requires sitting and walking, with daily occasional stooping, reaching, and bending. Occasional lifting up to thirty pounds. Hearing must be in the normal range for telephone and personal communication. Requires manual dexterity sufficient to operate keyboards and other office equipment. RELATIONSHIPS: The Collector should observe and conduct the following relationships: The employee shall be responsible directly to the Business Office Manager. The employee shall report to the Business Office Manager and his/her assignees any progress, reports, requests, concerns, problems, and/or expectations in relation to the responsibilities of the position. Such communication may be verbal or written as deemed necessary by the employee or as directed by the Business Office Manager or his/her assignee. The employee shall interact with other office and clinical staff in the Practice. Such interactions should be collegial, professional, and contributing to the safety and pleasantness of the work environment at Arrowhead Orthopaedics. The employee shall interact with outside claims representatives and our patients. Such communication should always reflect the total commitment of the office to quality care and customer satisfaction. All communication should be professional and any unresolved conflicts are to be reported to the Business Office Manager. This in no way states or implies that these are the only duties to be performed by this employee. The Collector will be required to follow any other instructions and to perform any other related duties as assigned by the supervisor and his/her assignees. Arrowhead Orthopaedics reserves the right to update, revise or change this job description and related duties at any time. Requirements Skill Requirements: Education: High school diploma or equivalence. The ability to type 40 words per minutes Skill in operating a computer and scanner, as well as software programs including Outlook. Telephone etiquette and professional communication skills are required. Must be able to work under strict deadlines and be able to prioritize assigned accounts. Must have a minimum of 2-5 year of experience working in billing, preferably with a strong collection background. Salary Description $22.26+ Hourly

Job Description The Collector serves as the account representative for Hoag in working with insurance companies, government payors, and/or patients for resolution of payments and accounts resolution. Work Hours: 8 am- 4:30 pm Qualifications: - One year of previous hospital business experience, or equivalent required or strong background in customer service. - Basic experience with insurance plans, hospital reimbursement methodology, and/or ICD10 and CPT coding. Pay Rate: $19-29/HR Submit resume to *************************************

TEXT "GOMILES" to ************ to APPLY! GO - Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation. Our Teammates in this role typically earn $18.50/hour, which includes a base pay of $16.50/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.

Job Description A prestigious national law firm is looking to add a Billing & Client Relations Coordinator to join its dynamic team. This role will support the firm's billing team and report directly to the Director of Billing & Client Relations. Responsibilities: Billing: Assist with client invoice processing, including submission to various e-billing systems. Support day-to-day billing and invoicing activities, ensuring accurate and timely processing. Utilize Aderant Expert billing and iTimeKeep timekeeping software to manage billing functions. Troubleshoot billing system-related issues and escalate as needed. Assist attorneys and management with specialized billing arrangements for various clients. Perform full cycle billing functions, including generating, logging, and tracking pre-bills and finalized invoices. Input and modify time entries using Aderant EA Pro Billing Workspace. Create and deliver invoices to clients via mail or electronic means. Set up and manage accounts on third-party e-billing platforms. Provide billing, accounts receivable, and payment analysis to partners and clients. Work with internal teams to resolve billing discrepancies and ensure efficient invoice processing. Assist with training new hires in billing processes and timekeeping systems. New Business Intake: Assist with client and matter intake processes, ensuring compliance with firm policies and procedures. Review and validate client/matter data for accuracy in Aderant and other firm databases. Coordinate with attorneys and administrative staff to ensure proper documentation and approvals for new matters. Maintain and update client and matter records, ensuring accurate reporting and compliance with firm guidelines. Provide support and guidance on conflict and risk management processes. Collections: Monitor and track outstanding accounts receivable, ensuring prompt follow-up on past-due invoices. Coordinate with attorneys and clients to facilitate timely payments and resolve outstanding balances. Generate and distribute collections reports for attorneys and firm leadership. Assist in developing and implementing strategies to improve collections and reduce aged receivables. Communicate with clients regarding payment status and resolve disputes, as necessary. Requirements: 2-3 years of legal billing experience preferred. Knowledge and/or experience in electronic billing required. Proficiency in Microsoft Outlook, Excel, and report-writing software necessary. Experience with Aderant EA Pro Billing required. Strong organizational skills with attention to detail. Ability to work independently while collaborating with attorneys, staff, and clients. Many of our job openings can be viewed at **********************************************

Responsible for settlement related to freight forwarding business Reinforce relationship with customers and carriers by leading effective and continuous communications Prepare regular settlement status report for SDSA management, customer, carriers and headquarters Improve the settlement processes by developing automated processes to reduce manual processing Process customer billing accurately on or before deadlines as per requirements and according to company policy for each division Manage, analyze & prepare correction forms for billing corrections in access database. Review and discuss essential freight documentation that supports charges invoiced and is required for payment. Use accounting knowledges & work experiences and possess understanding of how Billing functions affect P&L. Audit carrier freight bills and interpret tariffs and contracts Work with the internal technologies required for daily functions. Investigate and diagnose potential errors and duplicate carrier billing. Perform ad-hoc reporting, as required. Perform other job related duties as required Qualifications Bilingual required (English/Korean) Experience in AR &AP, Invoicing, Customer Service or Transportation/Logistics related experience Bachelor's Degree Ability to quickly grasp situations to make decisions to ensure problems are resolved and corrected Effective written and verbal communications skills to communicate with various levels of the organization Proficient with Outlook, Microsoft Office applications PowerPoint, Word Proficient with Excel, especially v-lookups and pivot tables Ability to work overtime when needed Additional Information All your information will be kept confidential according to EEO guidelines.

Full Time California MSK MSO Entry Level Hours: 40 MSK Health Management Partners (MSK) is a Management Services Organization located in the greater Los Angeles area (Burbank and Glendale). MSK performs comprehensive management and billing services for physicians and medical professionals including ambulatory surgery centers, private clinics, physical therapy spaces, imaging offices, and urgent care settings. MSK is able to provide full or a la carte services based on the needs of their clients. Services include: Human Resources, Accounting, Credentialing, Revenue Cycle Management, Payer Contracting, Strategic Planning, Inventory Management, and Day to Day Oversight of Operations. MSK hires individuals who are committed to teamwork, excellence, and personalized care for all clients. Position Summary: The Billing Coordinator is responsible for assisting the Billing Department with tasks that ensure appropriate and accurate billing is completed in a timely manner. Assists with insurance verification and enters patients' demographic and insurance information in the system for accurate billing. Minimum Education: • Employee will have a minimum of a high school diploma Skills and Qualifications: • 1+ years experience billing, A/R, collections preferred. • Knowledge of medical terminology, physician dictation, and operative reports • General knowledge of CPT, ICD-9/10 • Accurate knowledge of insurance billing and stay current with industry changes • Accuracy in data entry/input • Experience/knowledge of insurers • Good time management • Excellent communications: verbal, non-verbal, written • Good interpersonal skills • Ability to multi-task and attention to detail • Ability to problem solve for good outcomes • Strong computer skills including: o Microsoft Office o EMR/HER/PACS o Practice management/Appointment schedules o Scanning o Printing • Familiarity with medical legal needs within a medical office • Good understanding of anatomical terms and orthopedic injuries • Belief that their efforts are an important piece to the patient experience. Reports to: • Directly to the Revenue Cycle Manager • Partners and Medical Professionals have indirect oversight as well Job Responsibilities: Duties will consist of, but not be limited to: • Show to work on time with a clean and presentable appearance. • Load demographics and patient registration information in system. • Verify insurance benefits and eligibility • Generate claims based on progress notes and op reports and submit to payers. • Work on clearinghouse and insurance rejection claims. • Assist with insurance A/R collections, when needed. • Work with other staff members in a collaborative manner • Assist with the answering of phones, taking messages, when needed. • Maintaining a clean environment including shared cleaning duties. • Maintain HIPPA Compliance • Attending and participating in meetings as requested • Other duties as assigned Work Environment: • Work area is temperate • Well lit • Moderate noise level including voices, printers, and ringing phones • Use of headset • Walking surfaces are low nap carpet, tile, and manufactured flooring Physical Requirements: • Primarily working in a sitting position • Up to 90% on the computer • Lifting requirement is normally less than 20 lbs • Walking distances are occasional and no greater than 50 yards unless walking to or from the parking garage, but performed repetitively • Moderate phone use. Headsets made available. I have had the opportunity to review and agree to the Job Description above.

Collector - (10029447) Description Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. Position Summary:To efficiently and collectively collect reimbursement for professional services rendered. The Collector is in charge of monitoring and processing accounts that are both straightforward or may need further research in order to bring resolution. The Collector will work with minimal supervision from management to ensure the integrity of the work performed. The Collector works in a team environment to fulfill the mission and goals of the Division. As a successful candidate, you will: Follow-up all assigned accounts from within billing and accounts receivable system in accordance with pre-established goals. Initiates proactive measures that result in account resolution, including written and verbal claims, follow-up actions and first and second level appeals. Ensures all conditions for payment receipt have been satisfied, which includes; but not limited to :Accurate charges Patient insurance eligibility Accurate financial class Patient benefit coverage Authorization/certification/TAR information Patient responsibilities Claims address CPT coding, as applicable ICD-9 coding, as applicable Responds timely and accurately to all incoming related correspondence and inquiries from payers, patients and other authorized parties. Reports any trends in incoming correspondence to managers for appropriate follow-up. Interacts with co-workers and other representatives to obtain required information on a timely basis. Initiates contact with patient's as necessary. Initiates recommendations and actions for resolving patient accounts. Evaluates accounts to determine any adjustments or charge corrections required. Qualifications Your qualifications should include:High school diploma or equivalent. Minimum three (3) to five (5) years experience performing medical functions. Minimum experience including corresponding with patients and insurance companies in resolving patient accounts. Extensive knowledge of insurance carrier procedures. Experience with reading Explanation of Benefits (EOB) statements. Proven ability to handle multiple conflicting tasks. City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location. City of Hope is an equal opportunity employer. To learn more about our Comprehensive Benefits, please CLICK HERE. Primary Location: United States-California-IrwindaleJob: Billing & CodingWork Force Type: HybridShift: DaysJob Posting: Sep 23, 2025Minimum Hourly Rate ($): 22. 067364Maximum Hourly Rate ($): 31. 114984

Collector, 11-30 days If you are experienced within a call center environment and love to help people, find solutions, we are looking for YOU! As part of the Premier Auto Credit family, you will be responsible to contact auto loan customers regarding late or missed payments, acquire facts about the reasonings of delinquencies and assist customers by negotiating payment arrangements. It starts with YOU! Our Promise to YOU: We are looking to develop, retain and motivate the most talented people - those who care about a collaborative team environment and are eager to support and learn. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization. Bonus Plan: This role is eligible for a monthly bonus in addition to baseline hourly pay Hours of operation for Collectors: Monday- Friday, 8am-5pm, 1 Saturday a month. Duties/Responsibilities: Contact customers to determine reason for payment delinquency and negotiate payment commitment. Handle accounts with speed and accuracy while maintaining professionalism. Complete phone calls to meet required performance standards and metrics. Confirm and/or negotiate payment arrangements, research any discrepancies. Must maintain strict confidentiality. Willing to work flexible schedules, weekends and holidays, and overtime as necessary to meet business needs. Uses computerized system for tracking, information gathering, and/or troubleshooting. Respond to customer inquiries via telephone and e-mails within established time frame. Responds with accurate information pertinent to the caller's questions using professionalism and integrity. Adhere to all state and federal laws in the handling of accounts Performs other related duties as required. Required Skills/Abilities: Bilingual speaking, reading, and writing proficiency in Spanish/English. Prior experience in financial services or similar industry preferred. Proficient in Microsoft Office Suite or related software. Excellent organizational skills with great attention to detail. Professional phone etiquette. Experience in managing follow ups. Persuasive negotiation skills. Excellent verbal and written communication skills. Ability to keep information confidential. Ability to exercise integrity and discretion. Ability to remain professional in tense situations. Entry level typing/data entry. Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss. Experienced with dialer phone systems. Education and Experience: At least 1 year of experience in credit and collection work highly preferred. Familiar with basic skip tracing techniques and compliance related to FDCPA requirements. Associate's degree or 2-5 years of customer service experience. Knowledgeable of best practices in the auto finance industry. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Benefits Overview: Full Time Employee Benefits upon completion of 90-day probationary period include: Employer sponsored medical, dental, vision and life insurance/AD&D coverage opportunities. Flexible Spending Accounts (FSA). The company pays 80% of premiums for medical plans for employees only. Paid time off accrual opportunity & holiday pay. 401k retirement plan (4% employer matching). NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Premier Auto Credit reserves the right to modify and change responsibilities and duties herein without notice. Pay will be determined based on individual qualifications and experience. EEO Disclaimer Premier Auto Credit provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job DescriptionBenefits: 401(k) Dental insurance Health insurance Vision insurance Debt Consolidation Specialist Onsite - Costa Mesa, CA Seeking a motivated and dynamic Debt Consolidation Specialist to join our team. In this role, you will be responsible for driving sales and providing exceptional customer service in a retail environment. The ideal candidate will possess strong communication skills, a passion for sales, and the ability to effectively upsell products to enhance customer satisfaction. Responsibilities: Engage with customers to understand their needs and provide tailored solutions. Utilize basic math skills to assist customers with transactions and ensure accurate pricing. Maintain knowledge of product offerings and promotions to effectively sell and upsell items. Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience. Qualifications: Previous experience in sales or customer service is preferred, particularly in a Sales Setting Strong communication skills with the ability to engage customers effectively. Basic math skills for handling transactions and understanding retail math concepts. Ability to upsell products while maintaining a focus on customer satisfaction. Benefits: 401(k) Health insurance Paid time off

About Us At The Huntington, we believe that having a team of diverse backgrounds and voices working together will enable us to support and promote the appreciation of the humanities, the arts, and botanical science. The Huntington is proud to be an equal opportunity employer and is committed to providing employment opportunities regardless of race, religious creed, color, national origin, disability, sex, gender, gender identity, sexual orientation or any other characteristic protected by local, state or federal law. The Huntington Founded in 1919, The Huntington is a collections-based research and educational institution open to the public, housing world-class library, art, and botanical collections. Its mission is to support research and promote education in the arts, humanities, and botanical science and to display and interpret its extraordinary resources for diverse audiences. The Culture Here we are committed to the highest of standards in all that we do - from preserving and protecting the collections, to exhibitions, educational and scholarly programming, visitor and reader services, and beyond. Achieving excellence across these pursuits requires a diversity of perspectives, expertise, experience, and methodologies. At The Huntington, our organizational Culture is shaped by the following core values: Intellectual curiosity, Collaboration, Stewardship, Belonging, and Integrity. Intellectual Curiosity: Knowledge, lifelong learning, and a spirit of inquiry are at the core of our mission and organizational culture. Collaboration: Teamwork and a collaborative attitude are important at all levels of The Huntington. We foster relationships internally among our departments and externally with organizations throughout the community. Stewardship: We are committed to the care and development of our collections, our financial and physical resources, our staff, and our community. Belonging: We strive to attract and maintain a workforce of individuals with diverse talents, backgrounds, and perspectives. Our organizational culture promotes a sense of welcome, inclusion, and connection. Integrity: We value respect and honesty, working to fulfill our mission with honor and ethical principles. Job Description About the Role The Collections Specialist is a member of the Huntington Art Division's Collections Management team and reports to the Collections Manager. Their primary role will be to assist the Collections Management team and other Huntington colleagues with cleaning remediation efforts. The Collections Specialist may take the lead on management and quality control of the tasks and projects assigned. This is a limited-term, one-year position. The post-holder will be a self-motivated individual who has strong attention to detail, excellent communication skills, and is a resourceful problem solver. S/he/they will demonstrate a background of working directly with people from diverse racial, ethnic, geographic and socioeconomic backgrounds, using a welcoming, including and accessible approach. Essential Duties Under the supervision of the Collections Manager, works on preventive conservation and remediation cleaning of collections in galleries, storage and outdoor settings according to museum standards of care and preservation. In consult with Collections Manager, plans sequencing of remediation work and communicates gallery closure requests to Head of Exhibitions and Head of Registration and Collections Management. Takes the lead on assigned projects and demonstrates leadership and project management skills. In consult with Collections Manager, recommends supplies to be purchased to carry out remediation and updates budget spreadsheets accordingly. Frames and unframes of artwork and removes and reinstalls objects from mounts if necessary for access. In collaboration with other collections staff, handles, transports, and houses artwork. Consults with Preservation department or contract conservators if there are concerns with fragile objects. Maintains log of object location movements for the Collections Manager and the Permanent Collections Registrar. Documents and tracks their work, as well as organizes and maintains project related files. Organizes collections management tools, equipment, and supplies. Attend relevant departmental and museum-wide meetings and training sessions. Maintain professional development in collections care. May perform other related duties as assigned. Maintain regular and reliable attendance. Candidate Requirements and Experience Knowledge, skills, and abilities: Bachelor's degree in art, photography, art history, history or a related field. Five years of experience, including project management experience, with one or more of the following areas: museum collection management, conservation, art preparation and installation, studio art, libraries and archives, or equivalent. Knowledge of art packing techniques and packing materials. Ability to follow instructions, plan, multi-task, problem-solve and meet deadlines. Ability to self-direct Ability to perform tasks that require handling and organizing artwork with attention to detail. Demonstrated knowledge of safe art handling procedures for two- and three- dimensional objects in a variety of materials, sizes, weights, and condition. Experience handling delicate or fragile objects. Ability to manage physical tasks such as lifting and moving objects safely and efficiently. Ability to use a variety of hand tools Ability to establish and maintain effective working relationships with museum staff, representatives from other arts institutions, consultants, artists, and vendors. Outstanding interpersonal, written, and verbal communication skills. Computer proficiency and advanced technical aptitude with Excel, Outlook/Gmail and museum databases. Valid California driver's license required. Preferred: Experience maintaining outdoor sculpture Ability to operate pallet jacks, hand trucks, dollies and other lift equipment Ability to operate scissor lifts Ability to operate machinery like forklifts and stock pilers Ability to use carpentry tools. Ability and knowledge of use of power tools. Working Conditions Must be able to twist/bend, grasp lightly/fine manipulation, grasp forcefully, sort/file paperwork in parts, lift/carry/push/pull objects frequently in a safe manner Must be able to climb or balance, stoop, kneel, crouch or crawl Must be able to lift and/or move up to 40 pounds at times. Compensation & Benefits We provide competitive compensation, generous benefits and perks for all eligible employees including: Pay Rate/ Range: $29.00-$32.00/hr. Commensurate on experience. Medical, Dental, Vision 403(b) retirement plan and matching retirement plan with an outstanding employer match Considerable paid time off, including annual leave, sick leave, and holidays Discounts for staff in The Huntington Store and restaurants Free admission to various museums and cultural institutions Free passes each month to welcome family and friends to visit the grounds The Application Process Please submit a cover letter and CV/resume as a single PDF attachment. You will have the opportunity to submit additional documents on the “My Experience” section of the application.

The Collector Appeal Specialist is responsible for accurately processing inpatient and out-patient claims to third party payers and private pays, following all mandated billing guidelines. Responsible for ensuring timely filing and guidelines are met; provided quality control checks on paper and electronic claims; process tracers, denial and related correspondence; initiate appeals; compose and submit appeal letters specific challengeable denial issues consistent with the most update American Medical Association Current Procedural Terminology. Must demonstrate a positive demeanor, good verbal and written skills, and must be professional in both appearance and approach. Will maintain consistent productivity standards as appropriate for their unit as well as maintain an average of 90% (score 9.0) or better on Quality Reviews. The Professional Billing Refund Collector is responsible for accurately reviewing credit balances and processing adjustments, transfers and refunds as needed. Helps in billing operations by providing support and research of misapplied payments. Works as a member of the billing team to provide smooth operational flow resulting in optimum customer (internal/external) satisfaction and effective/efficient processes. TYPE OF SUPERVISION RECEIVED: Direct supervision required. Daily, weekly and/or monthly Unit meetings may be required. Direct review of daily production and other production-based reports to validate staff usage needs, portfolio reduction efforts, customer services and staff morale. Essential Duties: TECHNICAL DUTIES Billing Tasks Analyzes and determines which billing procedure should be followed, based upon the type of financial class, e.g., contracts, private insurance carrier, HMOs, government programs, Federal/State/Local, Self-Pay accounts in conjunction with type of billing: transplants, grants, trauma and indigent programs, LOAs, MSP billing. Analyzes the information submitted by the various departments for billing and the appropriate documentation required for processing a claim form whether submitted hard copy or electronically. Understands all billing vendors used by the MSO - CBO. Contacts by telephone or e-mail the appropriate departments to obtain the required information needed to process a claim. Analyzes the pre-printed information on the claim form(s) or billing system to ensure that it is accurate and consistent with other information contained in Cerner or patient accounting system and makes corrections as necessary. Edits charges on the claim form(s) or billing system for which departmental and payer guidelines stipulate should not be billed to the sponsor. Recomputes the total amount due prior to submitting the claim e.g. edits unbillable charges for all payors. Reviews the claim forms to identify sensitive diagnosis information and follows guidelines and procedures established by the department to maintain patient confidentiality. Review Charges/Encounter Forms for accurate billing information and assure that data fields are correct. Inputs all the required information needed to complete the claim, edit accordingly and submit either hardcopy or electronically, with all the required documentation. i.e. authorizations, reimbursement based on LOAs, medical records, sterilization consent forms, treatment authorization requests, authorizations, hysterectomy consent forms, Inpatient/Outpatient TARs and SARs, and ABN's, and CMS certs and recerts. Obtains and reviews the medical record or on-line reports for additional documentation to be attached to hardcopy claim forms. Transmits claims via electronic vendor, once all corrections and adjustments have been processed. Submits completed claim forms to appropriate carriers with all required supplemental documentation Submits hard copy claims via certified mail. Works and resolves reject for all assigned claims daily Bills for late charges as needed. Communicates identified billing issues and trends to Supervisor and Billing Manager in a timely manner. Communicates issues with claim scrubber edits to Supervisor and Billing Manager in a timely manner. Communicates issues that impact bill holds with outside vendors: i.e. CMRE/RSI Collection Agencies to reporting manager Utilize CPT, ICD-10-CM, HCPCS, Insurance Directories and other insurance books as well as Cerner, AIDX/GE and other systems to solve billing issues and problems. Utilize all systems as applicable. etc. Complete tasks based on assigned priority matrix. Follow Up - Collections Follow-up and collect on accounts for all payors, including Medicare, Medi-Cal, commercial, guarantor, and other contracted payors. Primary follow-up assignment is to facilitate payment for accounts previously billed. Review each patient's case, correspondence, and current computer data to determine possible payment problems. Maintain “portfolio” of such accounts with optimum cash collections, adjustments and closures. Perform follow-up on all outstanding insurance claims. Document all activity. Manage and process assigned computerized (i.e., ETM, etc.) or manual worklist in a timely manner to ensure that MSO CBO achieves its overall collection standards and quality measures. Call appropriate third-party contacts and establish specific reimbursement status, i.e. reason for any discrepancy between expected and actual reimbursement amount and date of issuance. Be aware of courtesy rates and/or courtesy adjustments. Adjustments / Write-Offs / Updates Submits necessary adjustments using the correct debit or credit transaction in order to correct account balance and/or claim totals prior to submission. Submits adjustments with appropriate codes. When circumstances warrant, transfers all or parts of a patient account charges to the correct account. Submits charge corrections and/or combines charges correctly via patient accounting system. Updates case / payer data and documents the reason for the updates; requests rebills as necessary. Submits adjustment requests to immediate Supervisor for review and approval. Applies proficiency in understanding and applying contractual terms of our Managed Care contracts (i.e., PPO, HMO, EPO, POS, Medi-Cal, Medicare, etc.). Applies knowledge of Cerner, AIDX/GE and other systems Demonstrates knowledge in various payor websites. System Folder Notes / Account Documentation Documents claim bill date, billed amounts, billing address, billing attachments, invoice number, expected payment, contractual amount, received payments, actual transplant date(s), type of transplant, pre and post periods for transplant days, and all pertinent billing data relevant to billing the claim. Documents in a clear, concise and grammatically correct manner in system folder notes. Uses appropriate collector comment codes. Meets Production and Quality Review Standards set by Team Supervisor and Billing Manager. Reviews patient accounts and back up documentation to determine the nature and extent of delinquency problems and any actions taken by patients or third-party payors. Communicates with billing office staff to obtain additional information as needed. Provides feedback and guidance to office staff regarding coding, claim appeals, authorizations and diagnosis requirements. Contacts government and third-party payors and/or patients to facilitate timely payment of past due charges; arranges alternative settlement plans as needed. Responds to third-party payors or patient inquiries in a timely manner. Reviews Explanation of Benefits from government and third-party payors to determine if payment was made correctly and if denials can be re-billed. Identifies problem delinquencies and recommends appropriate course of action, such as referral to outside collection agency, legal action or write off. Requests transfers and/or adjusts patient accounts; Requests small balance write offs. Requests necessary adjustments with appropriate payment/adjustment codes, using the correct debit or credit transaction, in order to correct account balance and/or claim totals and to assure the account balance is correct when the refund is released. Prepares, analyzes and maintains records and reports documenting the status and amount of past due accounts and the timing and nature of their disposition. Updates billing system, GE Centricity Business (GECB) with clear, detailed, concise ETM Task notes regarding activity related to resolution of balances, i.e. claim status, payment pending, adjustments needed, etc. Reviews own work prior to taking appropriate action. Attends seminars and professional association meetings; reads pertinent literature to maintain current knowledge of collection policies and procedures and related legislation. Works off various ad hoc reports for special projects, as needed and directed. Reviews and responds to claim edits and eCommerce edits daily. Reviews payment transactions and researches payment correction requests. Processes adjustments, payment corrections and transfers where applicable. Researches misapplied payments. Audits patient accounts to determine appropriate action, i.e. adjustments, payment corrections. Verifies patient and insurance responsibility. Updates billing system, GE Centricity Business (GECB) with clear, detailed, concise ETM Task notes regarding activity related to resolution of credit balances, i.e. payment transfers, adjustments, and/or refund requests, etc. Reviews own work prior to taking appropriate action to resolve credit, i.e. payment transfers, adjustments or refund requests. Accesses and works off credit balance views in ETM in GECB (billing system) daily. Works off various ad hoc reports for special projects, as needed and directed. Applies knowledge of GECB, Cerner, MARS Refunds App and daily ETM views to review and resolve credit balances. Prioritizes working credit balances based on age of credit, in order to comply with the Office of Compliance's Policy on Credit Balances. Stays informed of new developments and technologies by reading journals and other pertinent publications, maintaining contact with vendors, and participating in professional organizations, meetings and seminars. Performs other duties as assigned. OTHER DUTIES Miscellaneous Assists in special projects or other duties as assigned. Meetings, general support to other areas and office activities. Attends training classes. Assists in training co-workers if needed Required Qualifications: Req High school or equivalent Req Experience with medical services collections for any combination of payors (Medicare, Medi-Cal/Caid, HMO, PPO, Commercial, and Private Pay). Req Excellent communication skills both written and oral, detail knowledge of applicable collection laws/policies/principles/etc., governing collection efforts, problem identification and resolution, insurance, medical terminology, and reimbursement procedures Req Expert skill-level in specialty area. Req Experience in computing environments. Req User support experience with servers, operating systems, workstations, networks, LANs and network software Preferred Qualifications: Pref 2 years Medical services collections and computerized billing systems such as IDX. *Combined education/experience as substitute for minimum experience. Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $25.00 - $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at **************, or by email at *************. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC's Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: *************************************************************

Job Title: Collections Specialist Experience Level: 2-5 years in law experience, 5+ years in professional services experience Salary Range: $90,000 - $105,000 Job Description: SourceProSearch is currently seeking a Collections Specialist for our West Coast locations, including Los Angeles, Santa Monica, Silicon Valley, and San Francisco. While San Francisco and Silicon Valley are high priority locations, we are open to candidates from any of the four locations. Requirements: Law experience is preferred but professional services experience is acceptable. For candidates with law experience, 2-5 years of experience is required. For candidates with professional services experience, 5+ years of experience is preferred. Experience in credit collections is most important. Experience with Accounts Receivable (A/R) is acceptable, but credit collections experience is a priority. No cash applications or Accounts Payable (AP) experience required. Systems Experience: Aderant or ARCS experience is preferred but not required. Mid-range Excel experience is ideal. If you meet these qualifications and are interested in joining our team, please apply with your updated resume. ****************************

Come join our amazing team and work a hybrid schedule! The Late Stage Collections Specialist II will be responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions. Negotiate loan workouts and/or modifications, occasionally needing to refer the most complex situations to a higher level Late Stage Collections Specialist. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. This role is the intermediate level of the Late Stage Collections Specialist job family and incumbents generally perform work of moderate complexity. Incumbents are able to perform both the collections activities and loan workout / modification functions performed by the Late Stage Collections Specialist job family. This level of Late Stage Collections Specialist becomes the single point of contact for borrowers. The pay for this position is $22.50 per hour + monthly incentive, in addition of a pay differential of $1.50 per hour for fully bilingual English/Spanish. What you'll do: Explains detailed mortgage loan information to borrowers including the HUD Waterfall, mortgage loan information and loan workout and modification options to borrowers. Evaluates and helps determine the borrower's ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations. Counsels borrowers on their options through education of alternative solutions. Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls. Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing. Negotiate reasonable payment arrangements with borrowers, assembles and provides the required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures. Functions as the single point of contact for a borrower. May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details. Provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments. Assist with loan servicing website payments, denied access, password resets. Respond to escrow, loss draft and closing document inquiries. Provide status on a wide variety of loan servicing functions including loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages. Perform other duties as assigned. What you'll need: High school diploma or equivalent work experience. Two (2) years of collections, loss mitigation, or single point of contact experience in a call center environment. A minimum of two (2) years' experience in the Banking, Mortgage/Loan Servicing industries. Strong knowledge of Fair Debt Collection Practices Act. Strong knowledge of relevant and industry-specific computer software packages. Strong verbal communication skills - ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly. Negotiation skills that allows the Late Stage Collections Specialist to control the call and come to a proper resolution for both the company and the borrower. Proficient higher level math skills needed to calculate and communicate borrower payments. Ability to understand moderately complex collection issues and to collaborate and explore alternative solutions. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. ******************************* Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

Job Description We are currently seeking an experienced and detail-oriented Collections Specialist to join our team. In this role, you will be responsible for managing a commercial credit portfolio, proactively collecting on past due accounts, and working closely with internal departments and customers to resolve outstanding balances. This position requires a high level of professionalism, accuracy, and the ability to build positive working relationships with customers and internal teams. Key Responsibilities: Manage a portfolio of commercial accounts and review order queues daily. Release customer orders by reviewing payment history, credit limits, and account standing. Regularly contact customers via phone and email to follow up on past due balances. Use weekly past due aging and 30/60/90 reports to drive collection efforts. Collaborate with Sales and other internal departments to resolve credit and order issues. Escalate delinquent accounts and disputes to the Credit Supervisor as needed. Document all customer communications and collection efforts in ARI/IDI systems. Conduct research and resolve payment variances using the Prelude QFE program. Prepare monthly reports on delinquent accounts (60+ days past due). Participate in weekly review meetings with the Credit Supervisor. Qualifications: Education: High school diploma required; post-secondary business education preferred. Experience: 3-5 years of commercial collections experience at the same company preferred. Strong understanding of commercial credit, collections, and dispute resolution. Proficiency in Microsoft Office and financial software systems; familiarity with Prelude QFE is a plus. Excellent written and verbal communication skills. Strong attention to detail and the ability to multitask in a fast-paced environment. Must be assertive, professional, and team-oriented.

Must Haves: 2+ years of experience with billing and/or collections on the professional side Experience with insurance payments Strong knowledge of reading explanation of benefits (EOBs) High School diploma Plusses: Experience using Epic EMR system for billing/collections Day to Day: A client is looking for an Account Follow Up Representative to support their Refund Specialty department in Irwindale, CA. The department in undergoing a cleanup objective to clear and resolve old credit balances, which will be focusing on balances from 2023, 2024, and early 2025. In this role, this person will be working from an excel spreadsheet looking at overpayments from charge lines and research if they are valid or not. They will be confirming if payments and adjustments are posted correctly and verify the order of insurances to see if/ensure they are accurate. They will also be issuing refunds or performing offset initiations (prompting the payers to pay back the money, opposed to cutting a physical check). This practice works with all types of insurances: HMOs, PPOs, MediCare, MediCal, and Workers Comp. We're seeking a candidate with experience in professional billing and collections, including a solid understanding of explanation of benefits (EOBs) and insurance payment processes. The ideal individual will demonstrate exceptional customer service skills, maintain a positive and professional attitude, and be reliable and committed to a full 40-hour work week. Team Dynamic/Environment: This role is based onsite at the Rivergrade office in Irwindale, CA, where the selected candidate will work alongside two other contractors hired for the same team. While three additional team members are based remotely in Chicago, the candidate will have in-person support from their manager and supervisor, who are also located at the Irwindale office. The office houses approximately 80 staff members from various billing and collections teams, creating a collaborative and dynamic work environment.

Come join our amazing team and work a hybrid schedule! The work hours will be Monday through Friday from 9:00am - 6:00pm PST. The Early Stage Collections Specialist will be responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions. Contact borrowers in the early stages (1-59 days) of the delinquency cycle and negotiate payment arrangement to bring borrowers current. In the event a borrower is unable to bring the account current, representatives thoroughly review the borrower's current financial situation and offer additional options depending on the circumstance. They also provide support to inbound Customer Service on high inbound volume days. Individual must perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. This role generally performs work of low to moderate complexity. Incumbents are able to perform collections and customer service activities and may still be learning the more complex mortgage concepts and call types. The target pay for this position is $21.50/hr plus monthly incentive bonus. An additional $1.50/hr can be added for the Spanish bilingual skill set as well as an additional $1.50 for working 9am to 6pm. Evaluates and helps determine the borrower's ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations. Counsels borrowers on their options through education of alternative solutions. Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls. Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by educating them on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing. Negotiate reasonable payment arrangements with borrowers, initiate and explain required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures. May function as the single point of contact for a borrower. May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details. Provide status on payments and payoff inquiries; verify payment history and new servicer contact information; process payments. Assist with loan servicing website payments, denied access, password resets. Respond to escrow, loss draft and closing document inquiries. Provide status on a wide variety of servicing functions including payment/credit disputes, escrow refunds/shortage, loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, repayment plans, and additional mortgages activities. What you'll need: High school diploma or equivalent work experience Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience Experience in the Banking, Mortgage/Loan Servicing industries preferred. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. Notice to all applicants: Carrington does not do interviews or make offers via text or chat. #LI-SY1