Employment Type: Direct Hire
Salary Range: $42K - $64K
Monthly Bonus: Up to $250 based on performance metrics
Work Hours: Must be flexible to work 1st, 2nd, or 3rd shift as required
On-Call: Rotational weekend on-call duties (every 5th weekend)
Location: Rock Hill, SC 29732 (100% onsite)
Wheeler Staffing Partners is seeking a Patient Access Supervisor to oversee the emergency department registration team in Rock Hill, SC. This position requires hands-on leadership, flexibility to cover all shifts, and strong experience managing a 24/7 hospital team. The Patient Access Supervisor will be responsible for guiding, mentoring, and training patient access staff while ensuring efficient operations and adherence to policies.
Key Responsibilities
Team Leadership & Support: Provide daily training, guidance, and mentorship to new and existing patient access staff.
Operational Management: Assist in planning and managing patient registration processes, including Admitting, Centralized Scheduling, and the Emergency Department.
Customer Service: Maintain high levels of patient satisfaction by addressing and resolving escalated issues.
Policy & Compliance: Enforce departmental policies and procedures, ensuring compliance with hospital and corporate guidelines.
Performance Monitoring: Track and report key performance metrics, including financial clearance and registration efficiency.
Patient Access Functions: Perform registration tasks as needed, ensuring smooth daily operations.
Shift Flexibility & On-Call Rotation: Participate in a rotating leadership schedule, covering late shifts (10 AM - 7 PM or 11 AM - 8 PM) and taking calls for two emergency departments.
Supervisory Responsibilities
Oversee a team of 25 direct reports in the ER registration department.
Work alongside leadership to maintain a collaborative, "all hands on deck" culture.
Qualifications
Education:
High School Diploma or equivalent (Required)
Associate or Bachelor's degree in Business, Accounting, Medical Administration, or related field (Preferred)
Experience:
4+ years of experience in a medical facility, health insurance, or related field (Required)
5+ years in Patient Access (Preferred)
2+ years in a supervisory or lead role (Preferred)
Experience working in a hospital environment and managing a 24/7 team (Required)
Skills & Competencies:
Strong leadership and organizational skills
Ability to multitask in a fast-paced healthcare setting
Knowledge of Revenue Cycle Management and regulatory compliance
Proficiency in healthcare information systems and patient registration software
Excellent communication and problem-solving skills
Apply Today!
This is an excellent opportunity for a motivated healthcare professional looking to advance in hospital operations. If you're flexible, adaptable, and experienced in patient access supervision, we want to hear from you!
$42k-64k yearly 3d ago
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Online | Customer Service - Booking Hotels
Destination Knot
Collector job in South Carolina
Job Title: Customer Service - Booking Hotels | Work From HomeCompany: Destination KnotJob Type: Flexible Schedule | Remote Work About Destination Knot: Destination Knot is a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We're committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world.
Position Overview: Destination Knot is looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment.Comprehensive training and ongoing support are provided to help you succeed.
Key Responsibilities:Assist clients in selecting and booking hotel accommodations Provide accurate information on hotel amenities, pricing, and availability Respond promptly and professionally to client inquiries via phone, email, or online chat Maintain detailed and accurate records of client interactions and bookings Collaborate with team members to ensure seamless client experiences Stay updated on hotel offerings, travel trends, and industry changes Attend virtual training sessions and team meetings
Requirements:Strong communication and customer service skills Friendly, professional demeanor and positive attitude Comfortable working independently and managing time effectively Basic computer skills and a reliable internet connection Interest in travel and helping clients plan memorable stays Previous experience in customer service, hospitality, or sales is a plus but not required
What We Offer:Flexible, remote work environment Full training and access to industry resources and tools Supportive team culture and mentorship Income-earning possibilities based on performance Exclusive travel discounts and perks through industry partners Personal and professional development opportunities
Excited to help clients book amazing hotel stays? Apply today and become part of the Destination Knot team!
$25k-32k yearly est. Auto-Apply 29d ago
Collector
Sc State Credit Union 4.0
Collector job in Columbia, SC
Join SC State Credit Union as a Collector and experience the thrill of making a positive impact on our members' financial journeys! This role is perfect for detail-oriented individuals who thrive in a fast-paced environment while practicing exceptional customer service skills. You'll be at the forefront of helping our members manage their accounts and overcome financial challenges, all while contributing to our mission of excellence and smart solutions. Cultivating relationships and demonstrating customer-centricity will be key to your success in this role.
Dive into a rewarding career where your contributions are recognized, and experience a culture that prioritizes professional growth and high performance!
Day to day as a Collector
As a new Collector at SC State Credit Union, your day-to-day responsibilities will include engaging with members to discuss account statuses and payment options, ensuring a customer-centric experience. You'll handle inbound and outbound calls, focusing on building rapport and understanding each member's unique situation. Daily tasks will involve analyzing account histories to identify trends, creating personalized payment plans, and documenting interactions with precision to ensure compliance with regulations.
You'll work closely with team members to share best practices, participate in training sessions, and develop your skills in resolving disputes amicably. Additionally, you will monitor account developments and report any significant concerns to the management team, contributing to a high-performance environment focused on excellence and member satisfaction.
*Collectors are required to work until 7:00 PM one night per week*
What we're looking for in a Collector
To excel as a Collector at SC State Credit Union, you'll need a blend of interpersonal and analytical skills. Strong communication abilities are essential, allowing you to engage empathetically with members while addressing sensitive financial matters. Active listening is crucial, as understanding members' needs and concerns helps foster trust and builds lasting relationships. Additionally, you'll benefit from effective problem-solving skills, enabling you to devise creative payment solutions tailored to individual circumstances. Attention to detail is paramount for accurately documenting interactions and analyzing account data.
A high degree of professionalism and emotional intelligence will help you navigate challenging conversations with grace and poise. Finally, adaptability is vital, as you will encounter various customer scenarios requiring flexibility and a commitment to delivering exceptional service in line with our customer-focused culture. Prior collections experience is preferred.
Benefits:
Comprehensive benefits package that includes Medical, Dental, Vision, Prescription and Life Insurance
401K with employer matching contributions
Tuition Reimbursement
Federal Reserve Banks Holiday Schedule
And more!
Ready to join our team?
So, what do you think? If this sounds like the right position for you, go ahead and apply. Good luck!
$28k-31k yearly est. 12d ago
Collector
Scscu
Collector job in Columbia, SC
Join SC State Credit Union as a Collector and experience the thrill of making a positive impact on our members' financial journeys! This role is perfect for detail-oriented individuals who thrive in a fast-paced environment while practicing exceptional customer service skills. You'll be at the forefront of helping our members manage their accounts and overcome financial challenges, all while contributing to our mission of excellence and smart solutions. Cultivating relationships and demonstrating customer-centricity will be key to your success in this role.
Dive into a rewarding career where your contributions are recognized, and experience a culture that prioritizes professional growth and high performance!
Day to day as a Collector
As a new Collector at SC State Credit Union, your day-to-day responsibilities will include engaging with members to discuss account statuses and payment options, ensuring a customer-centric experience. You'll handle inbound and outbound calls, focusing on building rapport and understanding each member's unique situation. Daily tasks will involve analyzing account histories to identify trends, creating personalized payment plans, and documenting interactions with precision to ensure compliance with regulations.
You'll work closely with team members to share best practices, participate in training sessions, and develop your skills in resolving disputes amicably. Additionally, you will monitor account developments and report any significant concerns to the management team, contributing to a high-performance environment focused on excellence and member satisfaction.
* *Collectors are required to work until 7:00 PM one night per week*
What we're looking for in a Collector
To excel as a Collector at SC State Credit Union, you'll need a blend of interpersonal and analytical skills. Strong communication abilities are essential, allowing you to engage empathetically with members while addressing sensitive financial matters. Active listening is crucial, as understanding members' needs and concerns helps foster trust and builds lasting relationships. Additionally, you'll benefit from effective problem-solving skills, enabling you to devise creative payment solutions tailored to individual circumstances. Attention to detail is paramount for accurately documenting interactions and analyzing account data.
A high degree of professionalism and emotional intelligence will help you navigate challenging conversations with grace and poise. Finally, adaptability is vital, as you will encounter various customer scenarios requiring flexibility and a commitment to delivering exceptional service in line with our customer-focused culture. Prior collections experience is preferred.
Benefits:
* Comprehensive benefits package that includes Medical, Dental, Vision, Prescription and Life Insurance
* 401K with employer matching contributions
* Tuition Reimbursement
* Federal Reserve Banks Holiday Schedule
* And more!
Ready to join our team?
So, what do you think? If this sounds like the right position for you, go ahead and apply. Good luck!
$26k-35k yearly est. 14d ago
Accounting, Collections
Imperative Logistics Group
Collector job in Columbia, SC
Accounting, Collections is responsible for managing and collecting all outstanding accounts receivables from clients and customers. In addition, this individual be responsible for other aspects of collections, resolving customer billing problems and reducing the amount of accounts receivables.
ESSENTIAL JOB FUNCTIONS
Monitor accounts to identify outstanding debts.
Investigate historical data for each debt or bill.
Find and contact clients to ask about their overdue payments.
Take actions to encourage timely debt payments.
Process payments and refunds.
Resolve billing and customer credit issues.
Update account status records and collection efforts.
Report on collection activity and accounts receivable status.
Comply with all TrumpCard policies and procedures.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
High school diploma, AA degree or commensurate years of experience.
Knowledge of billing procedures and collection techniques (e.g. skip tracing).
Familiarity with laws related to debt collection (e.g. FDCPA).
Working knowledge of MS Office and databases.
Comfortable working with targets.
Patience and ability to manage stressful situations well.
Excellent communication skills (written and oral).
PHYSICAL REQUIREMENTS
The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
WHAT WE OFFER
Medical, Dental, and Vision insurance
401k + matching contribution
HSA + matching contribution
Paid Time Off
Life Insurance
Employer-paid short and long-term disability insurance
...and more!
Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$26k-35k yearly est. Auto-Apply 40d ago
Customer Service
Felker Day-KFC
Collector job in Union, SC
Job Description
About the job:
As a Customer Service Team Member, you are the face and voice of KFC/TB for your restaurant. You are a guest focused salesperson that is Friendly, outgoing, dependable, and trustworthy. You get along with others and play your role by being a team player. As a CSTM you listen generously and communicate what you need. You strive to bring your “A” game every day, and you treasure, respect, and promote the reputation of Felker Day, KFC, and/or Taco Bell.
We offer the following:
A commitment to promote from within
Paid Training and ongoing continuous development
Tuition reimbursement and scholarship opportunities
A recognition culture that is both FUN and Competitive
Competitive Pay w/ a clear path for raises and development.
Flexible schedules
Free meal each shift
Eligibility to accrue paid vacation time.
Medical benefits for qualifying employees
Health and Wellness supplemental benefits resulting in higher net pay.
401K retirement plan with 100% match up to 3% of salary for qualified individuals
KFC Foundation Programs include FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!
The Role responsibilities will include:
Interacting w/Guests, suggestive selling, cash handling, cleaning, and stocking.
Preparation of food and beverages according to recipe standards
Maintaining quality of product and adhering to all food safety standards
Identify and communicate all safety and equipment concerns.
Handle, store, and rotate all stock including cases up to 50lbs.
Having a positive and helpful attitude towards guests, coworkers, and managers
Requirements
Must be at least 16 years of age.
Accessibility to dependable and reliable transportation
Reliable and On Time in proper uniform for all scheduled shifts
Must have Sunday Availability
Must be able count money quickly and accurately.
Read training materials, listen to your trainer, and ask for what you need.
Enthusiasm and willingness to learn.
Team player
Commitment to guest satisfaction
Strong work ethic
$26k-32k yearly est. 12d ago
Collector
Regional Finance 4.1
Collector job in Greer, SC
Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times.
We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team.
If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board!
Job Purpose
The Collections Specialist is responsible for handling outbound and inbound calls from customers to determine the best possible method to permanently resolve delinquency by using a variety of collections and workout techniques. The Collections Specialist is also responsible for using verbal and interpersonal skills to provide excellent customer service and knowledgeable responses to resolve delinquent accounts.
Duties and Responsibilities
Compare and evaluate possible loan resolution solutions and decide which solutions to recommend to customers to best meet their needs and circumstances.
Responsible for prompt and accurate response to customer's servicing questions and concerns.
Assist borrowers with other loan maintenance requests.
Input data and verify information to process electronic payments.
Provide customers with information about products and services to generate additional revenue through cross-sell/up-sell opportunities.
Properly document each customer interaction in the servicing system.
Perform loan-related mathematical equations.
Perform follow-up and research tasks to ensure problem resolution.
Adhere to specific scheduling guidelines to ensure proper phone coverage.
Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer assets.
Explain loan payment histories using basic accounting and mathematical concepts and request corrections when necessary.
Perform follow-up and research tasks to ensure resolution.
Other duties as assigned
Minimum Qualifications
2+ years of collections experience
Must pass pre-employment screening
Preferred Qualifications
5+ years of collections experience
Bi-lingual
Critical Competencies
Proficient in using MS Office and database software
Strong customer service and problem solving skills
Excellent verbal and written communication skills
Proficient working knowledge of computerized applications such as word processing, spreadsheet, email, and specialized business applications software
Communication skills necessary to effectively identify process gaps and improvements to Management
Working Conditions
This position works in an office environment.
If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: **************************************************************************************************
Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law (“Protected Characteristics”). Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.
$29k-35k yearly est. Auto-Apply 9d ago
B2B Remote Collections Representative
Transworld Systems Inc. 4.3
Collector job in North Augusta, SC
Overview After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview. Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. Work Location: This is a remote/work from home position Compensation: $14-16/hour + Monthly Commission Bonus Structure Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI? * Work from home * Paid training * Team-oriented work environment * Growth opportunity * Generous bonus opportunity * Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities * Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts * Providing thorough, efficient, and accurate account updates on computer files for each call made or received * Skip tracing to locate consumer contact information * Counseling delinquent consumers to assist in finding funds to meet their payment obligations * Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties * Complying with and staying up-to-date on all TSI policies and procedures * Maintaining knowledge of functional areas, company policies, and procedures * Providing feedback to management concerning possible problems or areas of improvement * Making recommendations to implement improved processes * Performing other duties as assigned by management Qualifications *
High School Diploma or GED required * Experience in commercial collections required * Excellent verbal and written communication skills * Strong work ethic and a proven record of accomplishments * Strong interpersonal skills and integrity * Good organizational skills * Professional phone etiquette * Positive attitude * Ability to solve problems * Work well in a team/competitive environment * Negotiation skills * AS/400 and FACS experience is a plus * FDCPA knowledge is helpful * Ability to successfully pass pre-employment criminal background and drug screening * Available to work between 8:00am and 5:00pm, Monday - Friday * Stable work history * Ability to maintain confidentiality For Remote Positions: * The minimum internet speed requirements for remote work are as follows: * Broadband internet connection (No DSL, or Dial Up) * Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) * Speed Test Results: 25 mbps download, 20 mbps upload This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
$14-16 hourly 25d ago
Senior Commercial Debt Collector
Southstar Capital LLC 3.7
Collector job in Mount Pleasant, SC
Job Description
Senior Commercial Debt Collector
SouthStar Capital, LLC Employment Type: Full-Time
We are seeking an experienced and results-oriented Senior Commercial Debt Collector to join our team. This role is a senior-level individual contributor position responsible for driving the recovery of delinquent, high-value commercial accounts, including facilities secured by Asset-Based Lending (ABL) and Factoring structures. The position requires a professional who is assertive, persistent, and highly skilled in the enforcement of loan agreements, collateral recovery, and repayment negotiation. The successful candidate will play a critical role in safeguarding company assets, reducing credit losses, and maximizing recoveries through direct action and enforcement strategies.
Key Responsibilities
Manage a portfolio of delinquent commercial accounts, including those backed by ABL facilities, with a focus on high-value and complex recoveries.
Execute aggressive and persistent collection efforts, enforcing repayment obligations under loan agreements.
Escalate accounts to litigation, receivership, foreclosure, or collateral liquidation when voluntary repayment cannot be secured.
Review and analyze borrowing base certificates, collateral positions, covenant compliance, and financial performance to inform recovery strategies.
Negotiate directly with borrowers, guarantors, and senior-level client representatives to secure repayment plans, settlements, or turnover of assets.
Coordinate with internal stakeholders, including credit, risk management, and legal teams, to prepare accounts for enforcement actions.
Act as an internal subject matter expert on ABL collections and collateral enforcement, advising on recovery approaches and asset disposition strategies.
Maintain detailed documentation of all collection activities, enforcement steps, and recovery outcomes.
Prepare reports for senior leadership summarizing recovery progress, enforcement actions, collateral risks, and projected cash inflows.
Consistently meet or exceed assigned recovery targets and performance expectations.
Qualifications
Minimum of 7-10 years of progressive experience in commercial debt collection or loan recovery, with direct involvement in ABL and Factoring backed lending facilities.
Strong understanding of asset-based lending structures, borrowing base analysis, collateral monitoring, and UCC Article 9 enforcement.
Proven success in recovering high-value, complex, and disputed accounts through aggressive negotiation and enforcement.
Experience coordinating with legal counsel on litigation, receivership, or collateral liquidation strategies.
Assertive, persistent, and results-driven with excellent conflict resolution skills.
Strong written and verbal communication skills, including the ability to prepare precise enforcement documentation and executive-level reporting.
Ability to work independently in a fast-paced, high-pressure environment while managing multiple accounts simultaneously.
Bachelor's degree in finance, business, accounting, or related field preferred; equivalent professional experience will be considered.
Proficiency in ERP/collections systems, legal documentation platforms, and financial analysis tools.
Work Environment & Compensation
Senior-level, full-time individual contributor position.
Competitive base salary with performance-based incentive compensation tied directly to recovery results.
Comprehensive benefits package including health, dental, vision, retirement plan, and paid time off.
Opportunity to work on high-profile recoveries and collateral enforcement actions that have a direct impact on company financial performance.
Location in Dallas or Mt. Pleasant, SC
$29k-38k yearly est. 23d ago
Collections Specialist II
South Carolina Federal Credit Union 4.5
Collector job in North Charleston, SC
South Carolina Federal Credit Union is currently seeking a Collections Specialist II to join our team of outstanding Loss Prevention professionals in North Charleston, SC.
Duties include but are not limited to:
Work collaboratively with the Asset Protection management and team to control delinquency and minimize credit loss while following established policies and procedures during the collection of delinquent loans and credit cards.
Utilize the collection queues, auto dialer system and reports to maintain communication with members on delinquent accounts and document pertinent information appropriately.
Contact members for repayment arrangements and coordinate receipt of payments.
Answer telephone calls from internal and external members regarding delinquent accounts and conduct account research, audits and corrections as needed.
Meet or exceed team objective for delinquency and charge off through accounts reviews and communication with account holders.
Stay abreast of the Fair Debt Collection Practices Act.
Support other team members as needed.
Level II Duties:
Research member disputes on delinquent loans and submit corrections or adjustments to the appropriate department as necessary.
While exercising discretion and judgment, counsel and educate members concerning their financial responsibilities, obligations and options.
Make recommendations to management for any assistance offered to members with hardships, to include all necessary paperwork to justify the recommendation. Prepare all appropriate forms such as extensions, re-age/fix pays, rewrites, modifications and workouts. Follow all current guidelines for hardship assistance tools.
Review and recommend accounts for repossession, charge off, legal or magistrate action to management for approval.
Minimum qualifications include:
Possess high school diploma or GED.
Possess a minimum of 2 years of similar or related collections experience within a financial services work environment.
Possess ability to successfully perform duties in a high-volume, fast-paced work environment that includes interacting with other via telephone.
Possess direct work experience communicating professionally and effectively both verbally and in writing.
Possess ability to maintain confidentiality and to handle sensitive issues with tact and diplomacy.
Possess demonstrated interpersonal skills and the ability to work cooperatively with others at all levels.
Possess demonstrated ability to examine and interpret complex information and make solid decisions with exceptional judgment.
Possess direct work experience researching, analyzing and solving difficult problems.
Possess direct experience working with computers with proficiency in Microsoft Office applications and various lending processing systems.
Possess direct work experience performing intermediate mathematical skills.
This position has the potential for a hybrid schedule. Per our policy you must meet the minimum requirements of highspeed internet (200MBPS download; 25 MBPS upload, 50MS or less latency, and 30MS or less jitter) and ability to be wired into router through ethernet to support required responsibilities. A data speed analyzer test will be administered, and a higher minimum speed may be required.
NOTE: Relevant military experience is considered for veterans and transitioning service members.
South Carolina Federal Credit Union is an Equal Employment Opportunity Employer.
#TeamBlue23
$32k-37k yearly est. Auto-Apply 22d ago
Collections Agent
Purpose Financial/Advance America
Collector job in Spartanburg, SC
Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market, with more than 5,000 employees in over 1,800 storefronts and offices across 28 states.
At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.
We offer:
Competitive Wages
Life/Health Benefits
401(k) Savings Plan
Educational Assistance
Paid Vacation/Holidays
Employee Discounts
Work-life Balance
Business Casual Environment
Paid Volunteer time off
Rewards and Recognition Program
EAP
To learn more about Purpose Financial visit Purpose Financial Website
Position Summary
This position reports to Collections Manager and, is responsible for contacting and successfully negotiating with customers to collect payment on overdue, defaulted or write-off loans, or other payments. This position will acts as the liaison between creditors and customers through managing overdue accounts.
Job Responsibility
Support:
Influence and advise customers on the payment options for debt recovery.
Influence:
Execute strategies for collection processes and procedures, including, but not limited to negotiating payment plans based upon company approved guidelines.
Apply the elements of building positive rapport with different types of customers over the phone in order to retain customer loyalty while initiating processes for collection of payments.
Drive:
Initiate and handle both inbound and outbound calling to collect a debt.
Understand the impact of attitude for handling Advance America Collection contacts professionally, to include showing empathy, assertiveness, tact and resilience.
Manage or Direct:
Achieve set revenue targets and call quality objectives.
Maintain:
Use questioning and listening skills that support effective telephone, email, chat and text communication.
Accountability
Understand, adhere to and enforce all corporate policies including, but not limited to, Advance America's Creed, Code of Ethics and Information Security Policies.
Job Responsibilities Cont. Education Required
High School Diploma or GED.
Experience Required
Minimum of one year call center or customer service related experience. Three years of collections experience at a high-volume call center, and/or bi-lingual in Spanish, preferred. Must be able to demonstrate critical thinking, negotiating, and problem-solving skills. Background in a fast paced work environment a plus.
Physical Requirements
Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.
*** Ability and flexibility to work hours as assigned between 8:00am and 8:00pm Monday - Friday, 8:00am and 1:00pm on Saturdays, and potential Sunday hours as determined by business necessity.
Competencies Action OrientedCore Values and Business EthicsCustomer FocusDrive For ResultsFunctional/ Technical SkillsInnovation and QualityInterpersonal SavvyPersonal LearningTeam RelationsTime ManagementSupervisory Responsibility Travel
No Travel.
Position Type/Expected Hours of Work
Ability and flexibility to work hours as assigned between 8:00am and 8:00pm Monday - Friday, 8:00am and 1:00pm on Saturdays, and potential Sunday hours as determined by business necessity.
Attire
Professional attire (as required by company standards).
Other
Must be eligible to work in the USA and able to pass a background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Requisition ID: 1945
$24k-41k yearly est. 60d+ ago
Bilingual Collections Specialist
Godshall Recruiting
Collector job in Greenville, SC
Salary: $20/hour bumps to $21/hour + 1 Profit Share + Collections-based incentive after conversion Why you will love this job:
Truly, this is one of the greatest teams you will ever work with!
Take part in company ownership with profit sharing
Get involved in the community, beautiful, newly renovated offices--what more could you dream of?
Are you looking to condense your work work? This position is four 10 hour shifts (Mon-Thurs 9A-8P)
What your future day will look like:
Make outbound calls to assist consumer in account resolution
Resolve consumer problems that arise from unique circumstances
Reach a decision with the consumer that ensures the best outcome for both company and consumer
Benefits Offered:
Health/Dental/Supplemental benefits
PTO
Paid Holidays
Type: Temp to hire
To be a champion in this role, you will need:
Strong and effective phone communication skills
Associate's Degree or Bachelor's Degree preferred
Strong attention to detail
Fully bilingual in Spanish
We know you are more than a resume and understand your next career move needs to be the right fit! If this is your first time considering Godshall as your trusted partner, welcome! Once you have applied, we ask that you give us 1-2 business days to review your experience and skills. You will then hear back from one of our recruiting professionals on your next step. If you are checking in to see what types of roles we have, please consider reaching out to your recruiter instead. We will happily update your file and make sure we are considering you for all roles your experience is a perfect fit for!
Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.
$20-21 hourly 60d+ ago
Collection Specialist
RNR Tire Express
Collector job in Charleston, SC
Job Description
RNR Tire Express is ready to hire a full-time Collection Specialist with great customer service skills. An average Collections Specialist makes $15.00 to $19.68 total with the bonuses. In addition to great pay and our family atmosphere, our office team also enjoys the following benefits and perks:
Medical, dental, and vision insurance
Long- and short-term disability
Accident, critical illness, and cancer plans
401(k) matching plan
Paid holidays
Growth potential
So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial short, mobile-friendly online application. We hope to meet you soon!
THE DAY-TO-DAY
You can be found in the office Monday-Friday,8:30 am-6:30pm and Saturday 8:30am-3:30pm with one weekday off each week and Sundays off.
Each day, you arrive at the office ready to maintain our customer relationships. Most of your day is spent on the phone or computer. Looking over applications, you strive to recognize and create opportunities to renew customer agreements. You provide excellent customer service as you make phone calls to our customers regarding expired agreements as well as to references on expired accounts. By actively listening, you assist in resolving issues to facilitate renewal and prompt payment as necessary. You also schedule voluntary turn-ins of merchandise. We also go out into the field to pick up product and do door hangers.
Your patience and tact are essential in enhancing our relationships with our customers. When challenging opportunities arise, you handle them quickly all while providing top-notch customer service. Your ability to multitask while managing the pace of a call and keeping focused on the customer is essential to your success. This also allows you to meet weekly goals. As a Collections Specialist, you thrive in our fast-paced, people-driven environment and get great satisfaction out of contributing to our continued success.
OUR IDEAL Collection specialist
Positive - a can-do attitude that helps you rise to challenges.
Communicator - strong communication skills especially over the phone
Passion for customer service - motivated to maintain relationships with our customers.
Patient - ability to work with customers even when they're upset.
Multitasker - prioritize and juggle multiple tasks effectively throughout a busy workday.
Is this you? If so, keep reading!
ABOUT RNR TIRE EXPRESS
RNR Tire Express is a national franchise retailer of quality tires and custom wheels. Established in 2000, RNR has grown to over 200 locations in 29 states and is continuing to grow. At RNR, we have built a culture around "serving our customers and not just providing them service".
We support and empower our employees with excellent training and tools which enables them to provide our customers with a unique and exceptional experience. Our team is essential to our success which is why we offer competitive compensation, generous benefits, and a great work environment that people want to be a part of.
REQUIREMENTS
Experience as a rental agent, account executive, account manager, account collection, or rent-to-own
Valid driver's license with a clean driving history
Can pass a drug screen and background check.
Ability to work a flexible schedule.
Professional communication skills in English (bilingual is a plus!)
Strong computer and phone skills
If this sounds like the right opportunity for you and you meet the above requirements, we need you on our office team. Apply today to be a Collection Specialist! IND6
$27k-36k yearly est. 4d ago
Collections Specialist
Onemain (Formerly Springleaf & Onemain Financials
Collector job in Fort Mill, SC
At OneMain, Collections Specialists are committed to working with our customers in a collaborative manner. They provide consultative solutions for repayment of loans, improving the customer's financial outlook. Our fast-paced work environment focuses on our customers with existing relationships with OneMain. This role can span servicing and collections of personal loans or credit cards. Collections Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications.
In the Role:
* Assist customers with all financial servicing needs through both inbound and outbound contact. Listening to their specific situations, help determine how customers can best utilize company products and services
* Work both cooperatively and independently in a goal-oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the day
* Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
* Maintain and note all appropriate information and documentation on customer and account status
* Collaborate both in person and virtually, using available technology to connect with other internal teams
Requirements
* High School Diploma or GED
* Proficiency in utilizing multiple tools/systems simultaneously
* Skilled at achieving and exceeding goals
Preferred
* Experience working in customer service, collections or call center environments
* Bilingual: Spanish
Work Schedule:
Hours of Operation
Mon- Thurs 7:00 AM-8:00 PM; Fri 7:00 AM-7:00 PM; Sat 7:00 AM-11:00 AM
The schedule is for 40 hours per week within the hours of operation, which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.
Training Schedule:
The first two weeks in the role will be spent in an instructor lead classroom training environment, followed by two weeks of hands-on training with experienced Team Members to ensure success.
Location: Onsite - Fort Mill, SC
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
* Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
* Up to 4% matching 401(k)
* Employee Stock Purchase Plan (10% share discount)
* Tuition reimbursement
* Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
* Paid sick leave as determined by state or local ordinance, prorated based on start date
* Paid holidays (7 days per year, based on start date)
* Paid volunteer time (3 days per year, prorated based on start date)
Key Word Tags
Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.
$27k-36k yearly est. 17d ago
Collector
Sc State Credit Union 4.0
Collector job in Columbia, SC
Job Description
Join SC State Credit Union as a Collector and experience the thrill of making a positive impact on our members' financial journeys! This role is perfect for detail-oriented individuals who thrive in a fast-paced environment while practicing exceptional customer service skills. You'll be at the forefront of helping our members manage their accounts and overcome financial challenges, all while contributing to our mission of excellence and smart solutions. Cultivating relationships and demonstrating customer-centricity will be key to your success in this role.
Dive into a rewarding career where your contributions are recognized, and experience a culture that prioritizes professional growth and high performance!
Day to day as a Collector
As a new Collector at SC State Credit Union, your day-to-day responsibilities will include engaging with members to discuss account statuses and payment options, ensuring a customer-centric experience. You'll handle inbound and outbound calls, focusing on building rapport and understanding each member's unique situation. Daily tasks will involve analyzing account histories to identify trends, creating personalized payment plans, and documenting interactions with precision to ensure compliance with regulations.
You'll work closely with team members to share best practices, participate in training sessions, and develop your skills in resolving disputes amicably. Additionally, you will monitor account developments and report any significant concerns to the management team, contributing to a high-performance environment focused on excellence and member satisfaction.
*Collectors are required to work until 7:00 PM one night per week*
What we're looking for in a Collector
To excel as a Collector at SC State Credit Union, you'll need a blend of interpersonal and analytical skills. Strong communication abilities are essential, allowing you to engage empathetically with members while addressing sensitive financial matters. Active listening is crucial, as understanding members' needs and concerns helps foster trust and builds lasting relationships. Additionally, you'll benefit from effective problem-solving skills, enabling you to devise creative payment solutions tailored to individual circumstances. Attention to detail is paramount for accurately documenting interactions and analyzing account data.
A high degree of professionalism and emotional intelligence will help you navigate challenging conversations with grace and poise. Finally, adaptability is vital, as you will encounter various customer scenarios requiring flexibility and a commitment to delivering exceptional service in line with our customer-focused culture. Prior collections experience is preferred.
Benefits:
Comprehensive benefits package that includes Medical, Dental, Vision, Prescription and Life Insurance
401K with employer matching contributions
Tuition Reimbursement
Federal Reserve Banks Holiday Schedule
And more!
Ready to join our team?
So, what do you think? If this sounds like the right position for you, go ahead and apply. Good luck!
Job Posted by ApplicantPro
$28k-31k yearly est. 14d ago
Collector
Regional Finance 4.1
Collector job in Greer, SC
Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times.
We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team.
If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board!
Job Purpose
The Collections Specialist is responsible for handling outbound and inbound calls from customers to determine the best possible method to permanently resolve delinquency by using a variety of collections and workout techniques. The Collections Specialist is also responsible for using verbal and interpersonal skills to provide excellent customer service and knowledgeable responses to resolve delinquent accounts.
Duties and Responsibilities
* Compare and evaluate possible loan resolution solutions and decide which solutions to recommend to customers to best meet their needs and circumstances.
* Responsible for prompt and accurate response to customer's servicing questions and concerns.
* Assist borrowers with other loan maintenance requests.
* Input data and verify information to process electronic payments.
* Provide customers with information about products and services to generate additional revenue through cross-sell/up-sell opportunities.
* Properly document each customer interaction in the servicing system.
* Perform loan-related mathematical equations.
* Perform follow-up and research tasks to ensure problem resolution.
* Adhere to specific scheduling guidelines to ensure proper phone coverage.
* Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer assets.
* Explain loan payment histories using basic accounting and mathematical concepts and request corrections when necessary.
* Perform follow-up and research tasks to ensure resolution.
* Other duties as assigned
Minimum Qualifications
* 2+ years of collections experience
* Must pass pre-employment screening
Preferred Qualifications
* 5+ years of collections experience
* Bi-lingual
Critical Competencies
* Proficient in using MS Office and database software
* Strong customer service and problem solving skills
* Excellent verbal and written communication skills
* Proficient working knowledge of computerized applications such as word processing, spreadsheet, email, and specialized business applications software
* Communication skills necessary to effectively identify process gaps and improvements to Management
Working Conditions
This position works in an office environment.
If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: **************************************************************************************************
Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law ("Protected Characteristics"). Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.
$29k-35k yearly est. 34d ago
Collections Specialist II
South Carolina Federal Credit Union 4.5
Collector job in North Charleston, SC
South Carolina Federal Credit Union is currently seeking a Collections Specialist II to join our team of outstanding Loss Prevention professionals in North Charleston, SC. Duties include but are not limited to: * Work collaboratively with the Asset Protection management and team to control delinquency and minimize credit loss while following established policies and procedures during the collection of delinquent loans and credit cards.
* Utilize the collection queues, auto dialer system and reports to maintain communication with members on delinquent accounts and document pertinent information appropriately.
* Contact members for repayment arrangements and coordinate receipt of payments.
* Answer telephone calls from internal and external members regarding delinquent accounts and conduct account research, audits and corrections as needed.
* Meet or exceed team objective for delinquency and charge off through accounts reviews and communication with account holders.
* Stay abreast of the Fair Debt Collection Practices Act.
* Support other team members as needed.
Level II Duties:
* Research member disputes on delinquent loans and submit corrections or adjustments to the appropriate department as necessary.
* While exercising discretion and judgment, counsel and educate members concerning their financial responsibilities, obligations and options.
* Make recommendations to management for any assistance offered to members with hardships, to include all necessary paperwork to justify the recommendation. Prepare all appropriate forms such as extensions, re-age/fix pays, rewrites, modifications and workouts. Follow all current guidelines for hardship assistance tools.
* Review and recommend accounts for repossession, charge off, legal or magistrate action to management for approval.
Minimum qualifications include:
* Possess high school diploma or GED.
* Possess a minimum of 2 years of similar or related collections experience within a financial services work environment.
* Possess ability to successfully perform duties in a high-volume, fast-paced work environment that includes interacting with other via telephone.
* Possess direct work experience communicating professionally and effectively both verbally and in writing.
* Possess ability to maintain confidentiality and to handle sensitive issues with tact and diplomacy.
* Possess demonstrated interpersonal skills and the ability to work cooperatively with others at all levels.
* Possess demonstrated ability to examine and interpret complex information and make solid decisions with exceptional judgment.
* Possess direct work experience researching, analyzing and solving difficult problems.
* Possess direct experience working with computers with proficiency in Microsoft Office applications and various lending processing systems.
* Possess direct work experience performing intermediate mathematical skills.
This position has the potential for a hybrid schedule. Per our policy you must meet the minimum requirements of highspeed internet (200MBPS download; 25 MBPS upload, 50MS or less latency, and 30MS or less jitter) and ability to be wired into router through ethernet to support required responsibilities. A data speed analyzer test will be administered, and a higher minimum speed may be required.
NOTE: Relevant military experience is considered for veterans and transitioning service members.
South Carolina Federal Credit Union is an Equal Employment Opportunity Employer.
#TeamBlue23
$32k-37k yearly est. Auto-Apply 21d ago
Collections Agent
Purpose Financial/Advance America
Collector job in Spartanburg, SC
Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 1,900 locations and online lending services.
We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!
We offer:
Competitive Wages
Uncapped Bonus Potential
Life/Health Benefits
401(k) Savings Plan
Educational Assistance
Paid Vacation/Holidays
Great Schedules
Comprehensive Training
To learn more about Advance America visit Advance America Website
Position Summary
This position reports to Collections Manager and, is responsible for contacting and successfully negotiating with customers to collect payment on overdue, defaulted or write-off loans, or other payments. This position will acts as the liaison between creditors and customers through managing overdue accounts.
Job Responsibility
Support:
Influence and advise customers on the payment options for debt recovery.
Influence:
Execute strategies for collection processes and procedures, including, but not limited to negotiating payment plans based upon company approved guidelines.
Apply the elements of building positive rapport with different types of customers over the phone in order to retain customer loyalty while initiating processes for collection of payments.
Drive:
Initiate and handle both inbound and outbound calling to collect a debt.
Understand the impact of attitude for handling Advance America Collection contacts professionally, to include showing empathy, assertiveness, tact and resilience.
Manage or Direct:
Achieve set revenue targets and call quality objectives.
Maintain:
Use questioning and listening skills that support effective telephone, email, chat and text communication.
Accountability
Understand, adhere to and enforce all corporate policies including, but not limited to, Advance America's Creed, Code of Ethics and Information Security Policies.
Job Responsibilities Cont. Education Required
High School Diploma or GED.
Experience Required
Minimum of one year call center or customer service related experience. Three years of collections experience at a high-volume call center, and/or bi-lingual in Spanish, preferred. Must be able to demonstrate critical thinking, negotiating, and problem-solving skills. Background in a fast paced work environment a plus.
Physical requirements
Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.
*** Ability and flexibility to work hours as assigned between 8:00am and 8:00pm Monday - Friday, 8:00am and 1:00pm on Saturdays, and potential Sunday hours as determined by business necessity.
Competencies Action OrientedCore Values and Business EthicsCustomer FocusDrive For ResultsFunctional/ Technical SkillsInnovation and QualityInterpersonal SavvyPersonal LearningTeam RelationsTime ManagementSupervisory Responsibiity Travel
No Travel.
Position Type/Expected Hours of Work
Ability and flexibility to work hours as assigned between 8:00am and 8:00pm Monday - Friday, 8:00am and 1:00pm on Saturdays, and potential Sunday hours as determined by business necessity.
Attire
Professional attire (as required by company standards).
Other Duties
Must be eligible to work in the USA and able to pass a background check.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Requisition ID: 1823
$24k-41k yearly est. 60d+ ago
Evening Collections Specialist
Godshall Recruiting
Collector job in Greenville, SC
Salary: $19/hour with a $1 bump at conversion + incentive + quarterly profit share Why you will love this job:
Truly, this is one of the greatest teams you will ever work with!
Take part in company ownership with profit sharing
Get involved in the community, beautiful, newly renovated offices--what more could you dream of?
Would you like three day weekends every week?
The schedule for this position is Mon-Thurs from 9AM-8PM
Are you looking to start quickly? This position starts December 1st!
What your future day will look like:
Make outbound calls to assist consumer in account resolution
Resolve consumer problems that arise from unique circumstances
Reach a decision with the consumer that ensures the best outcome for both company and consumer
Benefits Offered:
Health/Dental/Supplemental benefits
PTO
Paid Holidays
Type: Temp to hire
To be a champion in this role, you will need:
Strong and effective phone communication skills
Associate's Degree or Bachelor's Degree preferred
Strong attention to detail
We know you are more than a resume and understand your next career move needs to be the right fit! If this is your first time considering Godshall as your trusted partner, welcome! Once you have applied, we ask that you give us 1-2 business days to review your experience and skills. You will then hear back from one of our recruiting professionals on your next step. If you are checking in to see what types of roles we have, please consider reaching out to your recruiter instead. We will happily update your file and make sure we are considering you for all roles your experience is a perfect fit for!
Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.
$19 hourly 60d+ ago
Collection Specialist
RNR Tire Express
Collector job in Spartanburg, SC
Job Description
RNR Tire Express is ready to hire a full-time Collection Specialist with great customer service skills. An average Collections Specialist makes $15.00 to $19.68 total with the bonuses. In addition to great pay and our family atmosphere, our office team also enjoys the following benefits and perks:
Medical, dental, and vision insurance
Long- and short-term disability
Accident, critical illness, and cancer plans
401(k) matching plan
Paid holidays
Growth potential
So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial short, mobile-friendly online application. We hope to meet you soon!
THE DAY-TO-DAY
You can be found in the office Monday-Friday,8:30 am-6:30pm and Saturday 8:30am-3:30pm with one weekday off each week and Sundays off.
Each day, you arrive at the office ready to maintain our customer relationships. Most of your day is spent on the phone or computer. Looking over applications, you strive to recognize and create opportunities to renew customer agreements. You provide excellent customer service as you make phone calls to our customers regarding expired agreements as well as to references on expired accounts. By actively listening, you assist in resolving issues to facilitate renewal and prompt payment as necessary. You also schedule voluntary turn-ins of merchandise. We also go out into the field to pick up product and do door hangers.
Your patience and tact are essential in enhancing our relationships with our customers. When challenging opportunities arise, you handle them quickly all while providing top-notch customer service. Your ability to multitask while managing the pace of a call and keeping focused on the customer is essential to your success. This also allows you to meet weekly goals. As a Collections Specialist, you thrive in our fast-paced, people-driven environment and get great satisfaction out of contributing to our continued success.
OUR IDEAL Collection specialist
Positive - a can-do attitude that helps you rise to challenges.
Communicator - strong communication skills especially over the phone
Passion for customer service - motivated to maintain relationships with our customers.
Patient - ability to work with customers even when they're upset.
Multitasker - prioritize and juggle multiple tasks effectively throughout a busy workday.
Is this you? If so, keep reading!
ABOUT RNR TIRE EXPRESS
RNR Tire Express is a national franchise retailer of quality tires and custom wheels. Established in 2000, RNR has grown to over 200 locations in 29 states and is continuing to grow. At RNR, we have built a culture around "serving our customers and not just providing them service".
We support and empower our employees with excellent training and tools which enables them to provide our customers with a unique and exceptional experience. Our team is essential to our success which is why we offer competitive compensation, generous benefits, and a great work environment that people want to be a part of.
REQUIREMENTS
Experience as a rental agent, account executive, account manager, account collection, or rent-to-own
Valid driver's license with a clean driving history
Can pass a drug screen and background check.
Ability to work a flexible schedule.
Professional communication skills in English (bilingual is a plus!)
Strong computer and phone skills
If this sounds like the right opportunity for you and you meet the above requirements, we need you on our office team. Apply today to be a Collection Specialist! IND6