Collector jobs in Tampa, FL - 226 jobs

The Billing and Compliance Clerk is responsible to review and verify all documentation pertaining to a customer's vehicle purchase. To ensure that all information is accurate and in line with Asbury compliance guidelines. Examine contracts to assure Billing Specialist, Accounting Manager, Billing, Specialist, Automotive

We are changing FINANCE to finance CHANGE! At Climate First Bank, we're redefining what banking can be. As a Florida Benefit Corporation and FDIC-insured commercial bank, we offer a full suite of personal and business services-including solar, residential, commercial, and SBA loans-all designed to power a better future. With branches in St. Petersburg, Winter Park, Mount Dora, and a growing digital presence, we're proving that banking can be a force for good. We don't just support environmental and social causes-we're built on them. Join the Movement We're looking for driven, mission-aligned individuals ready to make an impact. Our team is made up of goal-setters, go-getters, and changemakers. We celebrate wins, tackle challenges head-on, and push the boundaries of what banking can do. If you're passionate about sustainability, fueled by purpose and excellence and thrive in a fast-paced and results-driven environment, this is your place. Thrive at Climate First Bank At Climate First Bank, we're not just building a better future for the planet - we're also investing in yours. We offer a comprehensive, people-first compensation and benefits package that supports your health, finances, and work-life balance. Compensation - In addition to the base salary, this position may be eligible for an annual bonus, incentives and equity. To determine the specific salary offered for this role, we consider industry salary ranges, existing salary structures for this job family, background, skill and experience. The total compensation package will be determined based on factors such as position level, experience and other job-related factors. Health Coverage - 100% Paid by Us (employee coverage, employer contribution towards dependents); includes medical, dental, vision and Telemedicine. Financial Wellness & Wealth Building - we invest in your future with our 401(k) with a 6% Employer Match and no Vesting Period and Employee Stock Options. Exclusive Employee Banking Perks - take advantage of our employee only products like our interest-earning checking account, 0% Financing for Employee Solar Loans and Eligible Electric Vehicles (EVs) or our Employee Mortgage Product. Generous Paid Time Off - rest, recharge and do good with a minimum of 2 weeks paid vacation plus sick time, paid holidays and paid time off for volunteering. Protection & Peace of Mind - we help you prepare for whatever life throws at you with our company paid Life Insurance, Short- & Long-Term Disability Insurance, Voluntary Life, Accident & Critical Illness Coverage and our Employee Assistance Program (EAP) with free counseling, legal, and financial services. What to expect from the hiring process: * Our process follows the Topgrading Methodology - we hire A-Players, follow an in-depth structured process and prioritize transparency and honesty. * We check credit and background upfront - as a financial institution, mitigating risk is at the center of everything we do. In accordance with all applicable laws and regulations, we conduct credit and background checks as the first step of the hiring process. * You will learn a lot more about us! Through 3 conversation stages, you will meet key players in the process and have an opportunity to truly get to know us. We welcome questions and transparent dialogue! * We want to get to know you! You will complete cognitive and personality assessments, as well as an in-depth application spanning your full education and work history - a process designed to help us understand the whole you, not just snapshots in time. * As the last step in the process, we will ask you to connect us to former mentors and managers for a brief chat. Equal Opportunity Statement: At Climate First Bank we truly believe that our people are our strength and the diverse talents they bring to our workforce are directly linked to our success. Diversity and inclusion are at the core of our values and mission. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Equal Opportunity Employer/Disability/Veterans E-Verify Statement: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Salary: 20.00 hourly CREDIT CONTROL IS HIRING TOP-PERFORMING, EXPERIENCED COLLECTORS AT $20 PER HOUR! Grow or complete your career at our industry-leading company, recognized for the last 6 years as the winner of " Best Places to Work in Collections. At Credit Control, we offer a foundation for success as our employees are rewarded with excellent benefits, competitive compensation, and growth opportunities. PAID TRAINING + EXCELLENT BENEFITS + A COMPETITIVE PAY STRUCTURE + BONUSES AND INCENTIVES At Credit Control, we invest in you! The atmosphere here values opportunities for growth, development, and internal promotion. We are currently looking for a full-time Debt Collection experience in collections. We offer industry-leading bonus structures and benefits! Job description Collections Representative Responsibilities: Handle inbound and outbound calls for past-due accounts. Keeping track of all accounts in your route Negotiate outstanding debts. Planning a course of action to recover outstanding payments. Handle questions and complaints. Adhere to all local, state, and federal laws governing the debt collection industry. Collections Representative Qualifications: Excellent written and verbal communication skills. Ability to prioritize and multitask. Basic math and computer literacy skills. Professionalism and the ability to build rapport with consumers. Foster teamwork and cooperation. Preferred - previous experience in debt collection, outbound call center, telemarketing, or other related fields. Successfully pass a background check. Job Type: Full-time Salary: $20.00 hourly plus bonus Collections Representative Compensation: Individual & Team bonuses each month! Additional quarterly, bi-annual, and annual Incentives Additional retention and referral bonuses A comprehensive paid training program Benefits: Medical Insurance (UnitedHealthcare) Dental Coverage (Guardian) Vision Plan (Davis Vision) 401K Retirement Plans (John Hancock - Credit Control matches 50% of the first 4%) Voluntary Life Short Term/Long Term Disability Coverage Paid Vacation, Personal, Bereavement, and Holidays Referral program Physical setting: Call center. Schedule: 8-hour shift Monday to Friday Supplemental pay types: Bonus pay. Ability to commute/relocate: Tampa, FL 33626: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you willing to undergo a background check, in accordance with local law and regulations? Education: High school or equivalent (Preferred) Experience: 3rd party collection: 1 year required Benefits include: Medical/Dental/Vision Life Insurance Paid Time Off Paid Vacation Time Paid Holidays Paid Bereavement Paid Training 401k with company match Annual Retention Bonus Professional Development Grant Program Employee Assistance Program Ongoing Contests & Prizes Annual Company Events Company Referral Program ADP Lifemart Employee Discounts Weekly day range: Monday to Friday Work setting: Call center. Work Location: In person

Job Description Requirements: Medical Billing Certification (preferred) using TherapyNotes -EMR or familiar with any other EMR/System A high school diploma is required Proficient with Microsoft Office Suite Reliable, professional, courteous and patient Excellent communication and writing skills Able to work 4 day work week or 5 days if you can do front office coordination and billing on-site The ideal candidate will deliver a professional and qualified first impression to all visitors. This person has excellent communication and customer service skills. He/she has a basic understanding of administrative and clerical procedures/systems and the ability to multitask in a busy environment. Responsibilities: Guest services - Welcome patients who arrive at the office, answer all phone calls and emails sent to the main office and provide inter-office messages as requested. Administration - Send out and receive mail, documents, supplies and packages. Distribute items to mailboxes and offices as requested. File and keep good records. Maintain office supplies and reorder as needed. Maintain an organized filing system. Manage a schedule for those needing support and schedule appointments as required. Medical Billing/Authorizations - Prepare medical billing claims to insurance company and do authorizations. Salary: Depending on experience $18-25/hour or a Full time with a salary based of $30-42K annually Health benefits (Stipend Monthly) PTO and vacation Powered by JazzHR QgLcfKINhF

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

LOCATION Tampa, FL JOB TYPE Full-Time PAY TYPES Hourly + Bonus BENEFITS & PERKS LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS No Resume Required, On-site Interview POSITION OVERVIEW At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking friendly and dependable Customer Service Representatives to support both inbound calls and walk-up customer inquiries at our Bay City, Michigan toll booth offices. In this role, you'll assist customers with account setup, payment processing, and general questions or concerns, ensuring a smooth and positive experience. This is an entry-level, on-site position ideal for individuals with strong communication skills and a passion for helping others. While prior experience in customer service, tech support, inside sales, or administrative support is a plus, it's not required. We're looking for team players who are eager to learn and grow on the job. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- POSITION RESPONSIBILITIES Key Responsibilities: Serve as the welcoming face of toll operations at the Bay City facility Assist customers with setting up new accounts and addressing inquiries or concerns Process payments using toll operations back-office systems Handle in-person customer issues related to toll activities, complaints, and account management Support incoming customer service calls and resolve issues professionally Collaborate with team members to enhance the overall customer experience Perform end-of-day shift balancing and deposit reporting Maintain consistent attendance and adhere to scheduled shifts CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing first in class customer service. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Must be 18 years of age or older High school diploma or equivalent Proficient in computer-based data entry Fluent in English (spoken and written) Strong organizational, verbal, and written communication skills Availability to work shifts, including weekends Experience handling cash using computerized systems Ability to troubleshoot and follow up on customer issues Skilled in conflict resolution, problem-solving, and negotiation Customer-focused, empathetic, and patient Able to multitask, stay focused, and manage time independently Team-oriented with a strong commitment to service excellence Excellent interpersonal skills and the ability to build rapport with customers and colleagues CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

Nature Of Work An employee in this class is responsible for disconnecting, collecting and accounting for past due utility accounts. Work is of average difficulty and involves the collection of delinquent utility accounts. Under general supervision, employee is required to exercise some initiative and independent judgment as well as tact and courtesy in performing work assignments, which include considerable contact with the public. Work is reviewed while in progress and upon completion through observation and results obtained. Examples of Duties Contacts consumers in person to collect delinquent payments for utility and garbage services; investigates to clear up incorrect addresses and bad checks; attempts to trace delinquent patrons. Prepares periodic reports and recommends discontinuance of services or accounts where collection is unsuccessful. Balances cash/check receipts, types of transactions, and related payment amounts to ensure accountability of transactions; makes reports and deposits monies collected; maintains records of all transactions. Reads various meters and notifies companies of malfunctions and necessary repairs; inspects meters for damage and tests for accuracy in order to make repairs as necessary. Completes necessary forms to generate work orders. Answers questions on phone and in person in order to inform the public about utility availability, billing data, problems, licensing, connection fee charge, municipal ordinances, inspections, parking, and other matters. Utilizes a radio or cellular phone to communicate with other city employees. Operates calculator to perform or verify arithmetic calculations; makes corrections within limits of authority. Completes daily vehicle inspections and reports to determine maintenance requirements for immediate attention at the beginning and end of each shift. Inspects, investigates and/or verifies new water meter set locations to ascertain correct charges and services to be rendered. Locates proper service address for collection or discontinuance of service; cuts off and locks meters when requested by supervisor. Performs related work as required. Knowledge, Skills & Abilities Working knowledge of: water meter reading or servicing; methods and techniques used in conducting investigations; collection techniques and the layout of the city; ordinances and rules affecting public utility. Ability to: observe objectively and make sound judgments and recommendations; deal tactfully and firmly with the public; perform simple computations, keep records and prepare reports; establish and maintain effective working relationships with others; communicate in a clear and concise manner. Physical Requirements Ability to lift 20-40 lbs., mostly standing and a combination of working indoors and outdoors. Requires some use of computer, typing and viewing a monitor. Minimum Qualifications Graduation from an accredited high school and three (3) years of experience in water meter reading and/or servicing; or an equivalent combination of training and experience. Six (6) months experience in investigative accounts or accounts collections work is preferred. Licenses or Certifications Possession of a valid Florida driver's license. Examination Evaluation of education and experience. Drug testing is included in all pre-employment processing. Comments Employees may be required to work rotating shifts, including nights, weekends, holidays and overtime as needed. During periods when the Mayor issues an emergency declaration for the City of Tampa, all employees may be required to work in preparation, response or recovery activities related to the stated emergency. Conclusion HELPFUL HINTS FOR COMPLETING YOUR APPLICATION: Please register before you begin the application process. This will enable you to view and re-use information from previously submitted applications to complete and submit any future applications. Please make certain your application is complete and the information you provide clearly demonstrates that you possess the minimum job qualifications as stated in the job announcement. Resumes can be submitted in support of an application, but not in lieu of an application. Resumes and copies of certifications or other required documents may be attached to your online application.

Come make cookies every day and be a part of a fun, fast growing company! Our bakery smells amazing! The time goes by quickly because we are a very busy store and there is always something to do. We need help to weigh and shape dough, bake the dough and frost/decorate the cookies after they come out of the oven. If you are someone who pays attention to the small details, this job is for you! We want our cookies to look just as advertised. We are an open bakery so keeping things clean as we bake is especially important. Bakers will be cross-trained so they also interact with customers and fill orders. Good customer service is essential! We love seeing some of the same happy customers every week. People who come to buy cookies are excited and happy to be in our store. We get to chat with customers and make their day! Many of our bakers have no previous baking experience but enjoying baking is a plus!

Compensation: $19.00 - $24.00 hourly based on experience and credentials Hours of Operation: Monday through Friday 8:00am - 6:00pm The Member Solutions Advocate communicates with members with past due accounts by telephone, electronic, or written communication in a call center environment. Determines reasons for loan delinquency. Following Credit Union policy, offers suggestions or recommendations to restore loan to a current status, minimize Credit Union losses, and increase net recoveries. Responsibilities * Communicates with members regarding their entire relationship and past due accounts by telephone, electronic, or written communication. Performs financial analysis, determines reasons for loan delinquency, and determines member's ability to bring the loan to current status. * Mentors peers (as needed) to promote transference of knowledge. * Communicates directly with members to discuss complaints and escalated issues. Identifies, researches, and resolves complex account problems for members. * Collects on a portfolio of loans in all stages of delinquency and/or high risk to reduce the financial exposure of the Credit Union. * Works assigned collection queue as well as other specialty queues as assigned by supervisor or management daily. * Following Credit Union policy, offers suggestions or recommendations to restore loan to a current status. Recommendations may include payment extensions, due date changes, referral to or outside consumer credit counseling, repossession (both voluntary and involuntary), or redemption. * Notes all activity as a result of each call on assigned accounts in Member Solutions software. Ensures all account information is correct. Makes corrections or refers account to appropriate department for further research. Completes assigned number of collection calls per day. * Uses various credit reporting and skip tracing services and/or software to obtain information to help in the recovery of the unit and/or funds. * Performs rights of offset on depository accounts and applies funds to delinquent and/or charged-off loans. Posts payments to members' accounts and General Ledger. * Assists in the training of new Member Solutions employees. Assists in training other Credit Union employees on Member Solutions policies and procedures. Qualifications * High school diploma or equivalent * 5 or more years progressively responsible consumer collection experience with a financial institution. * Basic accounting skills to post payments to General Ledger and members' accounts * Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines * Accurate, detail-oriented, and organized with task management Benefits * Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts * Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage * Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO * Community Involvement: Paid Volunteer Hours * Growth: Degree Assistance up to $5,000 per year For more information, including additional benefits, please visit our benefits website at ************************************************ Company Overview Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. For more information, please visit our careers site at **************************************** Responsibilities * Communicates with members regarding their entire relationship and past due accounts by telephone, electronic, or written communication. Performs financial analysis, determines reasons for loan delinquency, and determines member's ability to bring the loan to current status. * Mentors peers (as needed) to promote transference of knowledge. * Communicates directly with members to discuss complaints and escalated issues. Identifies, researches, and resolves complex account problems for members. * Collects on a portfolio of loans in all stages of delinquency and/or high risk to reduce the financial exposure of the Credit Union. * Works assigned collection queue as well as other specialty queues as assigned by supervisor or management daily. * Following Credit Union policy, offers suggestions or recommendations to restore loan to a current status. Recommendations may include payment extensions, due date changes, referral to or outside consumer credit counseling, repossession (both voluntary and involuntary), or redemption. * Notes all activity as a result of each call on assigned accounts in Member Solutions software. Ensures all account information is correct. Makes corrections or refers account to appropriate department for further research. Completes assigned number of collection calls per day. * Uses various credit reporting and skip tracing services and/or software to obtain information to help in the recovery of the unit and/or funds. * Performs rights of offset on depository accounts and applies funds to delinquent and/or charged-off loans. Posts payments to members' accounts and General Ledger. * Assists in the training of new Member Solutions employees. Assists in training other Credit Union employees on Member Solutions policies and procedures. Qualifications * High school diploma or equivalent * 5 or more years progressively responsible consumer collection experience with a financial institution. * Basic accounting skills to post payments to General Ledger and members' accounts * Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines * Accurate, detail-oriented, and organized with task management Benefits * Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts * Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage * Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO * Community Involvement: Paid Volunteer Hours * Growth: Degree Assistance up to $5,000 per year For more information, including additional benefits, please visit our benefits website at ************************************************ Company Overview Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. For more information, please visit our careers site at ****************************************

The Collections Specialist is responsible for day-to-day receivables activities that provide department level accounting support and ensure departmental goals and objectives are achieved. The Collections Specialist will be responsible for complying with department and company-wide accounting procedures and with generally accepted accounting principles while performing the job duties including maintaining customer accounts, processing and recording customer payments, identifying outstanding invoices, collections, credits, and responding to customer questions regarding invoices and credit requests. Essential Duties Process, record, and reconcile customer payments & credits. Respond to customer questions and concerns timely via phone and email. Prepare and send statements, invoices, and reports to clients, as scheduled or requested. Establish and maintain relationships with new and existing customers. Monitor accounts, identify potential customer issues, and manage delinquencies. Process monthly customer payments for card on file customers. Maintain case financial hold process for past due accounts. Manage cases returned for financial credit review Support year-end and other audits, responding to auditor requests for data, gathering information, and preparing schedules. Participate in special projects and AR research as required. Qualifications Minimum of 3 years related collections experience Excellent communication skills Proficient in Word, Excel, Outlook Previous experience with AR systems, namely Great Plains, preferred General knowledge of GAAP and basic accounting principles Familiarity with standard accounting concepts, practices, or procedures Strong understanding and appreciation of deadlines and commitment to schedules and details Special Position Requirements Strong interpersonal communication and active listening skills. Strong proficiency with Excel, Word and other MS Office programs Ability to communicate both professionally and effectively on the phone or in email to ensure cooperation and teamwork between the customer and lab Advanced critical thinking and problem-solving skills Advanced organizational and time management skills General understanding of accounting principles and practices Ability to flourish in a dynamic, growing organization.

The Collection Management Analysis Specialist coordinates MARCENT collection priorities across multiple intelligence disciplines to enhance operational awareness and support the commander's decision-making . This role identifies intelligence gaps, develops and submits collection requirements for tasking, and tracks reporting to ensure results meet operational needs. The specialist collaborates with CENTCOM, joint service partners, and interagency organizations to synchronize collection planning, ensuring efforts are integrated and responsive to theater-level objectives . Additionally, the role provides analysis and recommendations to align collection efforts with MARCENT's stated priorities, supporting both current operations and future planning. By combining knowledge of joint collection management with strong analytical and coordination skills, the Collection Management Analysis Specialist ensures intelligence resources are directed where they have the greatest impact. ***THIS EMPLOYMENT IS CONTINGENT UPON CONTRACT AWARD*** Responsibilities/Duties: - Identify collection gaps and submit requirements for tasking. - Track and report on collection taskings and results. - Collaborate with CENTCOM and other services to synchronize planning. - Ensure collection planning supports commander's stated intelligence priorities. Supplemental Duties: - Support preparation of collection management briefings for leadership. - Contribute to updating SOPs for requirement submission and tracking. Administrative Duties: - Maintain compliance with MARCENT administrative procedures and reporting timelines. - Ensure collection management documentation and records are archived in accordance with security and records management policies. Supervisory Responsibilities: None. Education/Experience/Qualification: - Bachelor's Degree in IT or related field required. - 5-7 years of intelligence/collection management experience. - COMSEC briefing and Local Element Management Certifications required. - TS/SCI clearance required. - Experience with CRATE, COLISEUM, PRISM, GIMS, UNICORN, MATS, and MKG systems. - Demonstrated ability to understand intelligence requirements and align them with collection requirements. Additional Skills: - Ability to analyze collection requirements against operational priorities. - Proficiency with Microsoft Office Suite and intelligence requirement tracking tools. - Strong communication and liaison skills for coordinating with CENTCOM, joint services, and interagency partners. - Attention to detail in tracking and reporting on collection taskings. Location: Primary workplace is MARCENT Headquarters, MacDill Air Force Base, Tampa, Florida. Work Environment: Office environment within a joint military/civilian/contractor staff. May involve coordination with external agencies and secure facility operations. Physical Demands: Primarily sedentary work with extensive computer use and classified document handling. Work Schedule: Full-time, 40 hours per week. Monday-Friday, 0800-1600. May require flexibility for operational requirements. License and Other Requirements: Valid U.S. Driver's License. Eligibility for issuance of a Common Access Card. Salary and Benefits: As stated during the hiring process. Security Clearance: TS/SCI clearance required. Travel: May include OCONUS travel to support collection management coordination.

Specialist, Collections Firm SummaryWhite & Case is an elite global law firm serving leading companies, financial institutions, and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be. With lawyers and staff operating from more than 40 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world's key financial markets and our strengths in handling complex cross-border work. It's not just about our global network of offices and shared services centers; it's the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It's one of the reasons we attract and retain cross-border work. Our lawyers are globally minded, enterprising, collaborative, and committed to excellence. Our people represent 90 nationalities and speak 80 languages. Position SummaryWhite & Case is seeking a Collections Specialist to support the Firm's cash flow activities. This role involves regular communication with clients to ensure accurate and timely collection of aged receivables. Responsibilities include following up on past due invoices, setting targets and payment plans, researching discrepancies, and resolving disputes. The Specialist will generate aging reports for partners, inventory managers, and Firm management to monitor collections against targets. Additionally, the role requires collaboration with these internal parties to address and resolve challenges in collecting balances on time. Effective A/R management, with a sensitivity toward client services, is essential at both the partner and client levels. The ideal candidate will possess strong critical thinking, problem-solving, and time management skills, with a proven ability to handle multiple responsibilities in a fast-paced environment. Proficiency in professional communication via email, mail, and phone with individuals at various levels, especially clients, is crucial. The successful candidate will play an integral role in helping the firm reduce aged A/R and meet collection targets. Duties and Accountabilities1Monitor and analyze aged receivables, including amounts held in suspense or unallocated Regularly contact clients, by email, mail and phone, to inform of due balances and follow up status of past due invoices Work with clients to set commitment dates and help establish payment plans Collaborate with partners and inventory teams to research and resolve disputes, including variances between billed and paid amounts Work with partners and revenue teams to understand issues in collecting due balances and support the development of strategies to decrease the turn around time of our collections Generate reports for partners, inventory teams, Firm management and other internal parties to track collections against targets Address and respond to inquiries from internal and external parties regarding the collections and credit activities Support internal and external audits Maintain process documentation Other ad hoc requests and projects, as requested by management Education and QualificationsBachelor's degree or equivalent experience required Experience in collections, credit analysis, billing and/or cash receipts preferred Law firm experience preferred Thorough understanding of billing, collections and receivable processes and procedures Strong communication skills, able to interact at all levels Exceptional attention to detail Ability to articulate thoughts and concepts adeptly Ability to critically think through issues Ability to see an issue through from start to finish Ability to organize work flow and use time efficiently Ability to anticipate work needs and follow through with minimum direction, follow up on own intiative Exceptional determination, self-motivation and interpersonal skills and resolve Intermediary knowledge of MS Excel and Powerpoint Knowledge of 3E or Elite Enterprise preferred Location & ReportingThis role is based in our Tampa office. This role reports to the Senior Manager, Revenue. Note to Recruitment AgenciesOur Internal Recruitment team are responsible for all end-to-end lateral recruitment process. All agencies must sign White & Case terms of business which are often specific. Candidates submitted by an agency without terms of business agreed with the appropriate office, and/or outside of our online application tracking system, will not be considered a formal introduction. Any applications and CVs sent directly to White & Case Partners and employees will not be accepted as formal introductions. If you have any questions, please contact the Americas Lateral Recruitment team. Equal OpportunitiesWhite & Case is an Equal Employment Opportunity (EEO) employer and is committed to creating a fair workplace. It is our Firm's policy to recruit, employ, train, compensate and promote without regard to race, color, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law. Applicants who are interested in applying for a position and require an accommodation during the process should contact talent. acquisition@whitecase. com. BenefitsWhite & Case LLP offers a comprehensive suite of benefit programs to all eligible employees, including medical, dental, and vision insurance, life and disability coverage, 401(k) retirement savings, vacation time, and leave programs (including parental leave). Exempt roles are also performance bonus eligible. 1The above is only a general description of the essential duties associated with this position. It is not an exhaustive or comprehensive list of all duties of the individual holding such position. Primary Location: United States-Tampa Expected Workplace: Hybrid Job Posting: Oct 28, 2025, 2:58:53 PM Refer a friend for this job Tell us about a friend who might be interested in this job. All privacy rights will be protected. Refer a friend

Job Description Job Responsibilities: · Maintain up-to-date bill tracking system. · Follow up, collection and allocation of payments. · Carry out billing, collection and reporting activities according to specific deadlines; · Reconciliation of accounts. · Investigate and resolve customer queries. · Process adjustments. · Organizing a follow-up tracking system. · Communicating with internal and external customers. · Reporting and Documentation for accurate records of collection attempts · Identify any potential issues resulting in nonpayment from clients Job Requirements: · A minimum of three years of experience in Billing or Collections, preferably in a law firm environment. · Knowledge of general legal terms; · Customer Service experience; · Coursework in Accounting preferred; · Attention to detail and accuracy; · Strong problem-solving and decision-making skills; · Able to work in fast-paced, high volume foreclosure firm; · Strong computer (especially excel) and analytical skills; · Ability to maneuver between multiple databases; · Must be organized and be able to multi task; · Conflict management skills; · Excellent written and verbal communication skills. Benefits: 401(k) 401(k) matching Health Insurance Vision Insurance Employee Assistance Program Health Savings Account Life Insurance Paid Time Off Referral Program Schedule: 8-hour shift Monday to Friday Ability to commute/relocate: Tampa, FL 33609: Reliably commute or planning to relocate before starting work (Required) Work Location: In person Job Type: Full-time About Us: Founded in 1997, ALAW has grown from a modest legal practice to a comprehensive, nationwide law firm providing efficient and effective legal representation to the nation's largest financial institutions. Headquartered in Tampa, FL, and led by a team of seasoned industry veterans across a 18-state footprint, we are strategically positioned to cater to the diverse needs of our clients, including mortgage servicers, banks, investors, and other financial institutions. Our expansive practice covers a full range of services, including appellate advocacy, attorney closing services, bankruptcy solutions, consumer collections, creditors' rights matters, foreclosure proceedings, eviction services, litigation support, regulatory compliance, REO (Real Estate Owned) services, replevin actions, and an array of other specialized legal services tailored to meet our client's unique needs. At ALAW, our dedication extends beyond our professional services. We believe in the power of community engagement and positive outreach. Our team passionately contributes to charitable initiatives, offers pro bono legal assistance, and actively volunteers in the communities where we operate. We take pride in fostering a culture that champions involvement, ensuring that our impact is felt in the heart of the community. ALAW is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.

About Us Activated Insights, a Software-as-a- Service (“SaaS”) leader in long-term and post-acute care, is hiring a Lead Collections Specialist. Founded in 2008, Activated Insights is a software company serving North America's fastest-growing labor market-long-term and post-acute senior care. As the market leader, our technology, surveys, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year. Today, with over 250 team members and over 7,000 customers that extend into over 23,000 sites of care, our products focus on employee engagement, ongoing education, resident and patient satisfaction surveys, and reputation management tools. What Sets Activated Insights Apart: We are at the heart of the healthcare industry's most dynamic sector, with an ever-growing demand for post-acute care and long-term care to address the fastest growing segment of the US population. Our bond with healthcare providers draws compassionate, service-driven team members, fostering a spirited, collaborative culture aligned on our mission to deliver exceptional experiences for our employees, our customers and the people in their care. A high performing executive leadership team with success in both public and PE companies, primarily in high-growth companies focused on the long term and post-acute care market. Backed by a private investment firm with 40+ years of experience forging lasting partnerships across the healthcare industry. Why Is This Role So Special? The Lead Collections Specialist will play a key role in improving cash flow by driving effective collections while building and enhancing scalable collections processes. This individual will combine hands-on collections expertise with a process-oriented mindset to strengthen performance and consistency. The ideal candidate has experience managing high-priority accounts, using data to identify opportunities and risks, and establishing clear reporting and updates. This role requires someone who can both execute and continuously improve collections strategies to support the company's financial goals. What You'll Do: Collections Execution & Account Management Manage and proactively collect on outstanding accounts receivable to accelerate cash flow and reduce delinquency. Identify and prioritize top accounts for focused collection efforts, using data and aging analysis to guide outreach. Conduct regular customer contact via phone, email, and other channels to resolve overdue payments, negotiate plans, and escalate issues. Research and resolve disputed invoices or payment discrepancies in coordination with internal team Support and guide other collectors by sharing best practices and helping resolve escalations as needed. Process Improvement & Reporting Design, document, and enhance collections processes and best practices to improve efficiency, consistency, and recovery performance. Identify opportunities to reduce manual work by leveraging and optimizing our systems, including Zuora and Salesforce. Track key performance indicators (KPIs) such as Days Sales Outstanding (DSO), recovery rates, aging trends, and cash collected and prepare regular reports for leadership. Provide timely updates to finance leadership on portfolio status, risk areas, and process improvement opportunities. Partner cross-functionally (Sales, Billing, Cash Applications, Customer Service) to resolve blockers and streamline workflows impacting collections. Escalate high-priority accounts and collection challenges to senior stakeholders with actionable recommendations. Compliance & Standards Ensure collection activities comply with company policy, credit terms, and applicable laws/regulations. Maintain accurate documentation of all collection interactions and account statuses in the system. Qualifications Experience and Qualifications: 5+ years in collections or accounts receivable with a strong record of improving cash collections. Proven experience owning or improving collections processes, workflows, and best practices. Strong ability to analyze aging, identify risk accounts, and drive targeted collection strategies. Experience managing complex or high-value accounts and negotiating payment resolutions. Experience producing collections reporting and performance updates for finance leadership. Working knowledge of billing, invoicing, and cash application processes. Experience improving collections through system usage, automation, or reporting tools. Proficiency with ERP and CRM systems, including Sage, Zuora, and Salesforce, as well as Microsoft Office (particularly Excel) or similar reporting tools. Location: In office, Tampa, FL

Job Responsibilities: · Maintain up-to-date bill tracking system. · Follow up, collection and allocation of payments. · Carry out billing, collection and reporting activities according to specific deadlines; · Reconciliation of accounts. · Investigate and resolve customer queries. · Process adjustments. · Organizing a follow-up tracking system. · Communicating with internal and external customers. · Reporting and Documentation for accurate records of collection attempts · Identify any potential issues resulting in nonpayment from clients Job Requirements: · A minimum of three years of experience in Billing or Collections, preferably in a law firm environment. · Knowledge of general legal terms; · Customer Service experience; · Coursework in Accounting preferred; · Attention to detail and accuracy; · Strong problem-solving and decision-making skills; · Able to work in fast-paced, high volume foreclosure firm; · Strong computer (especially excel) and analytical skills; · Ability to maneuver between multiple databases; · Must be organized and be able to multi task; · Conflict management skills; · Excellent written and verbal communication skills. Benefits: 401(k) 401(k) matching Health Insurance Vision Insurance Employee Assistance Program Health Savings Account Life Insurance Paid Time Off Referral Program Schedule: 8-hour shift Monday to Friday Ability to commute/relocate: Tampa, FL 33609: Reliably commute or planning to relocate before starting work (Required) Work Location: In person Job Type: Full-time About Us: Founded in 1997, ALAW has grown from a modest legal practice to a comprehensive, nationwide law firm providing efficient and effective legal representation to the nation's largest financial institutions. Headquartered in Tampa, FL, and led by a team of seasoned industry veterans across a 18-state footprint, we are strategically positioned to cater to the diverse needs of our clients, including mortgage servicers, banks, investors, and other financial institutions. Our expansive practice covers a full range of services, including appellate advocacy, attorney closing services, bankruptcy solutions, consumer collections, creditors' rights matters, foreclosure proceedings, eviction services, litigation support, regulatory compliance, REO (Real Estate Owned) services, replevin actions, and an array of other specialized legal services tailored to meet our client's unique needs. At ALAW, our dedication extends beyond our professional services. We believe in the power of community engagement and positive outreach. Our team passionately contributes to charitable initiatives, offers pro bono legal assistance, and actively volunteers in the communities where we operate. We take pride in fostering a culture that champions involvement, ensuring that our impact is felt in the heart of the community. ALAW is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.

Requirements Above-average administrative and phone skills Debt collectors must have strong negotiation skills Excellent communication skills Well-organized, results-driven Effective decision-making skills Strong listening, interpersonal, oral, and written communication skills Basic math and computer skills. You will be required to complete a standard math and computer skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment. Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing. Be able to operate a computer, phone, or equivalent device Be able to complete a minimum of a 40-hour flexible workweek schedule Be able to read and comprehend position-specific documents and correspondence Physical Qualifications Be able to lift five pounds or greater Be able to sit 90% of the workday at times Be able to bend at the waist and be mobile when needed Be able to concentrate and use critical thinking Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice. Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance; long-term disability insurance; life insurance; compensated time off; paid holidays; and a 401 (k) with a match. No phone calls, no agencies; EOE, drug-free workplace. Please review our Applicant Privacy Notice: ****************************************************** Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.

AR/Credit Collections Agent Level 1 Full Time Clerical Sarasota, FL, US Salary Range: 17.0000 To 20.0000 (USD) Hourly JOB POSTING - AR/Credit Collections Agent OT1 “Investing in YOU” Are YOU looking for a career where YOU can grow and develop into the industry standard? Are YOU ready to be part of a Team Centric department supporting each other? Are YOU passionate about customer service? Then consider joining the VWi Team! VWi is a leading business-services provider relied upon by our global clients to transform their businesses into leaner, more dynamic, agile, and efficient operations. Our generous benefit package offers: Health insurance Health Savings Account (HSA) Flexible Spending Account (FSA) & (DCA) Dental insurance Vision insurance Short/Long Term Disability Basic Life & AD&D insurance ( 100% employer funded) Employee Teladoc (100% employer funded) Voluntary Employee, Spouse, & Child Life Legal Services Allstate benefits including Critical Illness, Accident &, Hospital Indemnity 401k Generous Employee Referral Program. We promote a healthy work/life balance by offering generous paid time off including 8 paid holidays, 96 hours (12 days) of PTO annually which increases with tenure, and more. To promote physical, mental, emotional and financial wellness VWi offers: Monthly breakfasts High tech training room Monthly Lunch and Learns Variety of outdoor and indoor games (cornhole, puzzles, games, and more) Bright and equipped break areas Gazebos on the outdoor patio Over 1,200 FREE training courses available for career development Health Fairs and so much more… VWi is a national Business Process Outsourcing organization that provides innovative people, process, and technology solutions for companies across various business sectors from mid-size ($1B in revenue) to the Fortune 500. Our services include Procure to Payment (Purchasing and Accounts Payable), Credit to Collect (Accounts Receivable management), and Record to Report (Treasury and Audit Accounting). Essential Job Functions: Must be fluent in either Italian or German Review customer accounts and apply credit policy to release or hold orders Accurately research accounts and have the ability to explain the account/invoice to the client/customer Work with client internal departments to verify disputes and process payments Understand client objectives and tailor work product to achieve same Maintain orderly and complete detailed documentation on all accounts and collection efforts Maintain professional working relationships with customers, clients, and coworkers at all times Other duties as assigned Knowledge, Skills, and Abilities Strong organization skills; ability to multi-task Certified or Hands-on experience with Microsoft (Word, Outlook and Excel) preferred Language fluency in Spanish or French is a plus Education and Experience High School diploma, GED or equivalent Physical Requirements Prolonged periods sitting at a desk and working on a computer Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance This position will not require travel - up to 0% Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements **Smartphone with the ability to download an authenticator app is required.** We are committed to diversity in the workplace. Must be authorized to work in the U.S. Hire VETS GOLD Medallion Award Winner! Equal Opportunity Employer - E-Verify Employer - Drug Free Workplace Transitioning Teachers, Veterans and Veteran family members are encouraged to apply!

Seeking a collections specialist to manage overdue accounts, negotiate payment plans, and ensure timely debt recovery while maintaining positive customer relationships. $500.00 monthly training bonus potential for the first 60 days. You can earn up to $3000.00 monthly bonus. Responsibilities: Provide excellent customer service while meeting collection goals Manage a daily call queue. Takes payments and assists management with requests for due date/deferments. Light skip tracing on accounts Identifies and recommends accounts for repossession. Performs other essential functions as assigned. Minimum qualifications: Strong negotiation skills with proven ability to effectively handle difficult customers. Ability to work in a fast-paced environment. Able to adapt to change. Problem Solving Drive for Results Basic computer skills with the ability to type 30 wpm Flexibility to work scheduled hours between 8:00 am - 6:00 pm Monday- Friday Microsoft Excel: 1 year (Preferred) Customer service: 1 year (Preferred) Reliable transportation to Lakeland Fl 33805 or plan to relocate before starting (Required) Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Mid Finance Florida is an equal opportunity employer and a drug free work environment.

Publix Employees Federal Credit Union (PEFCU) was established over 60 years ago to provide financial services with lifetime value to Publix Super Markets, Inc. employees Collections Specialist The Collections Specialist is part of a high performing Collections team responsible for supporting Risk Management by handling a variety of responsibilities that include conducting loss mitigation functions that impact department performance ratios (delinquency). This role performs collection functions associated with the timely recovery and disposition of collateral, certain legal action, and bankruptcies in accordance with established department guidelines and procedures. This is a temporary position (approximately 3-6 months) and can be hybrid after training. What you will do… Review and recommend repayment solutions, including completing hardship request documents for extensions and modifications. Process in-house and external debt management programs to assist members who are experiencing financial difficulties. Promote Loan Modifications and Deferments to support PEFCUs membership and contribute to a reduction of overall delinquencies by negotiating solutions that are mutually beneficial to the member and Credit Union. Review and prepare legal documents related to collections, including pleadings, affidavits, and court filings. Process garnishments, tax warrants, any other legal notices received by PEFCU. Perform logistical, organizational, and report generation duties to support the efficient operation of the assigned areas of expertise, to include the preparation and maintenance of needed reports, tracking statistical information for those reports and balancing the identified reports. Initiate and monitor ongoing legal proceedings, including attorney demand letters, complaints, stipulated orders, forbearance agreements, and post judgment actions. Oversee and evaluate distressed assets or underperforming Consumer loans within the portfolio and develop effective workout strategies to mitigate financial risk and minimize losses. Maintains accurate documentation on all special payment arrangements including Troubled Loan Modifications. Ensure all related Collections general ledgers are balanced and maintained in accordance with internal standards. Post payments on delinquent loans/credit cards, charged-off accounts, and for members working with debt management companies. May assist Asset Recovery Specialists with levies, garnishments, attorney demand letters and complaints, bankruptcies and repossessions. Perform such other duties and functions as might be required for the efficient and effective operation of the Credit Union. (Examples include but are not limited to… processing monthly charge offs, Reporting of Negative Share write-offs, answering disputes on Credit Bureaus, processing court/third party orders that come in for Garnishment/Levies/Child support, Collateral Protection Insurance (CPI) tracking, Account Adjustments, etc.) Occasionally serves as backup support for other non-collection agent functions such as Bankruptcy, Repossession, Legal and Third-Party Agency relationship. Responsible for abiding by all policies, procedures and standards set forth by the department and Credit Union. What you need.... Minimum 2 years of collections experience at a financial institution. High School Diploma required. This role requires a high level of attention to detail, excellent communication skills and the ability to navigate complex financial scenarios while maintaining empathy and professionalism. Strong critical thinking skills. Excellent oral and written communication skills. Excellent negotiation and de-escalation skills. Strong ability to balance the needs of individual members with those of the entire membership. Looks for friction points that impede an ability to resolve issues. High-level ability to actively listen and identify root cause. Ability to remain calm and think clearly toward identifying solutions under duress. Demonstrated ability to multi-task while maintaining quality.