Collector jobs in Tempe, AZ - 324 jobs

Atlanta, GA, USChicago, IL, USPhoenix, AZ, USSan Diego, CA, USWashington DC, DC, USKansas City, MO, USDenver, CO, USDallas, TX, USShort Hills, NJ, USHonolulu, HI, USHouston, TX, USSt. Louis, MO, USLos Angeles, CA, US Jan 24, 2026 Dentons US LLP is currently recruiting for a Senior E-Billing Coordinator that can be resident in any Dentons US office. This position will be responsible for the administration and management of the electronic billing processes for all domestic clients and e-vendors. The ideal candidate will possess strong analytical and problem solving skills. The Senior E-Billing Coordinator will report to the E-Billing Supervisor. This is a hybrid position required to work in-office three days per week. **Responsibilities:** + Responsible for the administration of all electronic billing clients and vendors; inclusive of documentation, training, analysis, reporting, and security. + Partner with Billing Team and Finance Department to analyze, identify, recommend, and implement enhancements, management reports, and troubleshooting electronic billing issues. + Maintain profile for each electronic billing vendor being utilized; inclusive of policies and contact information. Communicate all e-billing guidelines, and updates to key members of the Finance Team. + Meet with billing attorney(s) or secretaries to discuss electronic billing processes. + Generate and distribute e-billing reports on a weekly basis. + Offer constructive solutions to reduce or eliminate electronic billing inefficiencies. + Work within the E-billing Hub and help troubleshoot/resolve electronic billing problems. + Update and manage client websites + Work with Billing Coordinators and timekeepers in order to ensure compliance with all Electronic Billing Guidelines. + Work with Collections Team to solidify proactive follow-up on aged invoices submitted electronically. + Address all rejected invoices within two business days, once transferred from the billing coordinator. + These duties may be ongoing or ad hoc in nature. + Other duties as may be assigned to fully meet the requirements of the position. **Experience & Qualifications:** + 5+ years e-billing experience (e.g. Serengeti, Collaborati, Legal Precision, eBillingHub) + Law firm experience preferred. + Expertise with Elite Enterprise or 3E and ME-Billing applications. + Excellent verbal and written communication skills. + Self-starter that delivers superior customer service + Must be detail-oriented with excellent organizational skills. + Ability to work in a fast-paced environment. + Flexibility to work overtime, as needed Pursuant with states' laws, the salary range for this position is $80,000 - $98,000 based on experience. Dentons US LLP offers a competitive salary and benefits package including medical, dental, vision, 401k, profit sharing, short-term/long-term disability, life insurance, tuition reimbursement, paid time off, paid holidays and discretionary bonuses. _Dentons US LLP is an Equal Opportunity Employer - Disability/Vet. Pursuant to local ordinances, we will consider for employment qualified applicants with arrest and conviction records._ _If you need any assistance seeking a job opportunity at Dentons US, LLP, or if you need reasonable accommodation with the application process, please call our Talent Acquisition Coordinator at *************** or contact us at *************************************._ **About Dentons** Redefining possibilities. Together, everywhere. For more information visit *************** **Nearest Major Market:** Atlanta

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Job Description About Optima Optima Medical is an Arizona-based medical group consisting of 30 locations and over 130+ medical providers, who care for more than 200,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities "Live Better, Live Longer" through personalized healthcare, with a focus on preventing the nation's top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management, and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard. The ideal candidate will have experience in a fast-paced healthcare or billing environment, with strong attention to detail and a passion for resolving claims efficiently to ensure a positive patient and provider experience. Position Summary: We are seeking a detail-oriented Medical Billing Manager who will provide operational oversight, leadership, and support across the full revenue cycle department. Our RCM team is structured by specialty departments, including Charge Entry, Payment Posting, Insurance A/R & Denial Management, Patient Billing Collections, and Credentialing. As part of our revenue cycle team, you will manage and guide the claims process to ensure accuracy and timeliness, supporting the organizations' financial health while contributing to high-quality patient care. Key Responsibilities Manage and oversee the day-to-day operations across multiple departments Collaborate with department leads to improve workflow, productivity, and claim accuracy Identify trends in provider charges, denials, and potential underpayments Oversee the daily operations of the charge entry team, ensuring all charges are coded, reconciled, and submitted timely Perform and assist with claim edits ie; documentation review, ICD to CPT mapping, CPT crosswalks, providing feedback to improve claim scrubbing edits Ensure compliance with payer rules and internal policies Organize, develop, and maintain revenue cycle SOPs Identify, research, and resolve claim issues as needed through direct contact with payors Communicate with clinic managers to resolve medical billing delays / issues Incomplete progress notes, coding discrepancies, eligibility issues, patient balance inquiries Monitor weekly RCM reports from department managers and Utilize reporting and analytics (Microsoft Excel-based) to provide feedback, track performance, and recommend improvements Qualifications Minimum of 5 years experience in medical billing & coding for primary care specialty group Minimum of 3 years experience in a leadership role Intermediate/Advanced proficiency with Microsoft Excel (reporting, tracking, analysis) Strong problem-solving and communication skills Experience with eClinical preferred Why Join Our Team? Substantial growth opportunities Leadership and mentoring Fun work environment (lunches, events, holiday parties) Comprehensive benefits (medical/vision/dental/401k/paid holidays) Supportive and positive work culture

Company DescriptionJobs for Humanity is partnering with OneMain Financial to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: OneMain Financial Job Description Collections Specialist At OneMain, Collections Specialists contact customers to help them fulfill their financial obligations by arranging for repayment or settlement of account balances and offering appropriate products or services. Our work focuses on our existing customers with long-term relationships with us. This role will span servicing and collections of personal loans and credit cards. Collection Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications. In the Role: Help customers with all financial servicing needs through inbound and outbound contact. Work with our clients in a consultative manner, following all applicable laws, policies, and procedures Negotiate with customers to resolve account matters Maintain and note all appropriate information and documentation on customer and account status. Collaborate with others on the team involved with collecting and servicing accounts Investigate, research, and track consumer information using online skip-tracing tools Work together as both team member and individual contributor in a goal-oriented environment to meet personal and team targets Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations Requirements High School Diploma or GED Preferred Sales, customer service or collections experience in retail, call center, or business-to-business environments is highly preferred Active listening and communication Skilled at achieving and exceeding goals Ability to thrive in a fast-paced team environment Bilingual: Spanish Work Schedule: The average work week has three days during standard business hours and up to two late nights (up to 8p). The schedule includes at least one Saturday per month, one late Friday and some extended hours at the end of each month. Who we Are OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with: Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount) Tuition reimbursement Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date) Paid sick leave as determined by state or local ordinance, prorated based on start date Paid holidays (7 days per year, based on start date) Paid volunteer time (3 days per year, prorated based on start date) Key Word Tags Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function The Recovery Specialist I is responsible for negotiating, solving problems, and providing excellent customer service. As part of the Recovery Collections team, the Recovery Specialist I will locate and contact homeowners across the country to collect on charged off secured and unsecured debt. Principal Duties Manage your individual portfolio. Pursue solutions to resolve post charge-off and deficiency balance accounts. Re-establish and maintain communication with customers to minimize company loss. Build and cultivate relationships with the borrowers to help them find ways to make meeting their obligations possible according to the company's standard. Negotiate payoffs, settlements, and payment programs according to company guidelines. Utilize all available skip tracing tools to locate our borrowers whose current contact information is inaccurate. Achieve various numeric standards and goals for servicing accounts without sacrificing quality of service while adhering to state and federal (FDCPA/CFPB) guidelines and consistently representing the Company in a professional manner. Performs related duties as assigned by supervisor. Education and Experience Requirements High school diploma or equivalent, required. Bachelor's degree preferred. 2+ years charge-off collections experience or a bachelor's degree. Knowledge, Skill, and Ability Requirements Ability to remain positive and confident in the face of frequent customer rejection. Ability to achieve set goals, meets deadlines, and work in a fast-paced, stressful environment. Ability to communicate persuasively and assertively while maintaining professionalism. Strong numeric aptitude, problem solving and analytical skills. Detailed self-starter who is motivated and organized. While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. SINDHP1 Additional Information: While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Company Benefits: Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them! Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave Pet insurance Adoption Assistance Tuition reimbursement Employee Loan Program The Newrez Employee Emergency and Disaster Fund is a new program to support our team members Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection

Job Type: Hourly, full-time Pay Range: $28-$32 per hour (Bonus Opportunities) Axis Portable Air is seeking an enthusiastic Collections Specialist to join our growing finance team. In this role, you'll manage small balance accounts across the country, ensuring timely payments and maintaining positive customer relationships. This is a fantastic opportunity to grow your career in collections with a company that values teamwork, development, and success. What You'll Do: Manage a high volume of small balance accounts nationwide, ensuring timely payment. Communicate with customers via phone, email, and written correspondence to resolve overdue accounts. Maintain accurate records of communications and payment activity. Collaborate with internal teams to resolve minor billing discrepancies quickly. Review aging reports and provide updates on collection progress. Post payments accurately and assist with basic account reconciliations. What We're Looking For: 2+ years of experience in collections or accounts receivable preferred. Strong communication and problem-solving skills. Ability to manage multiple accounts and meet deadlines. High attention to detail and accuracy. High school diploma or equivalent required; additional finance or accounting coursework is a plus. Why Axis Portable Air? You Can Be an Owner: Each year you will receive $10,000 in annual profit units through our Team Ownership Program -when Axis wins, you win. You're Guaranteed Top-Tier Benefits: At Axis, we prioritize the well-being of you and your family by covering 100% of the monthly premiums for full-time employees' medical, dental, vision, and short-term disability insurance. To ensure affordability, we also cap the monthly premium costs for employees requiring dependent or family coverage. You'll start with 2 weeks of paid time off annually, which increases with your tenure. You will also be eligible to participate in our 401(K) plan from day one, with the company matching up to 5% of your contributions. Additionally, we provide $50,000 in company-paid life insurance. Axis Portable Air is an equal opportunity employer and does not discriminate based on race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

Salary Range\: $20.00 to $24.00 hourly + bonus + benefits The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window\: https\://******************* Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdue with accounts that have a high exposure. Job Responsibilities: Collect delinquent balances on Small Business and Consumer accounts. The portfolio consists of both cancelled relationships and high-risk customers. You will be responsible for owning your own client portfolio. You will need to utilize skip tracing to locate and communicate with your clients. Typically, you will be handling the following call types\: advising of account status, consequences, and offering payment solutions, as well as reducing day's delinquent and preventing call and account escalations. Maintain high level of integrity and compliance while working with customer information Minimum Qualifications: Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy. Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member's communication style. Resilience is needed to efficiently manage a diverse client list, while balancing performance to meet a variety of metrics. Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive while adhering to American Express policies and procedures A capacity to learn, willingness to try new things, flexibility to incorporate feedback and agility through change and difficult situations. Experience managing your own client portfolio Excellent written and verbal communication skills Bi-Lingual spanish speaking a plus High School Diploma or GED Preferred Qualifications: Knowledge of Fair Debit Collection Practice Act and laws Skip tracing experience Minimum 3 years of recent collections experience or 3 years of sales experience with some collections experience Commercial collections experience Experience with Risk initiatives as they pertain to client level dunning Call center experience Ability to work independently, while still being a team player within the structured service center environment. Additional Requirements\: Flexibility to work Monday-Friday 5\:00am-16\:00 Hybrid Environment- Need to be able to work in the office a minimum of 3 days a week. Location\: 18850 N 56th St. Phoenix, AZ 85054

About the Company Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we've built our platforms from the ground up-not on outdated legacy systems-so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we're leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses. Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We're not only reshaping what servicing and lending look like today-we're creating opportunities for talented people to help drive the future of the industry. As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning-we're building the future of regulated finance, and we want you to be part of it. Client Experience at Valon The Client Experience team is a group of organized and altruistic individuals who provide our homeowners with exceptional service. Whether taking ownership of collections, managing default processes, or solving homeowner issues in real time, the team acts as a bridge between Valon and our homeowners. Equipped with extensive knowledge of the mortgage industry, each member prides themselves on embodying Valon's mission of championing homeownership. About the Role We're seeking a Collections Senior Specialist to collect debt and resolve homeowner issues in real time. The ideal candidate is a self-motivated individual who is able to easily adapt to a fast-paced environment. Responsibilities * Contact homeowners via phone and email regarding the status of their accounts, associated late fees, and credit reports while adhering to relevant company procedures and consumer privacy laws. * Perform skip-tracing to locate homeowners with incorrect contact information. * Assist and support homeowners dealing with financial difficulty by establishing trust, identifying mutually agreeable payment arrangements, and maintaining excellent customer service. * Meticulously document all inbound and outbound collections efforts within the company platform. * Arrange and submit homeowner accounts for extensions, modifications, forbearances, and repayment plans. * Mentor other Collections Specialists, leading departmental projects and initiatives as required. * Collaborate with the Loan Administration and Default Servicing departments and other members of the Client Experience department to resolve account discrepancies. * Identify gaps in processes and recommend improvements. * Test various contact center tools and platforms. Minimum Qualifications * 3+ years of collections experience. * Previous skip-tracing experience. * Previous experience with conducting loan calculations (e.g. calculating amortization schedules, APR, and simple interest). * Previous experience with Google Suite, Zendesk, Salesforce, and other common CRM systems. * Previous experience with using workforce tools or partnering with workforce management teams. * Previous experience with handling sensitive documentation. * Comprehensive knowledge of industry regulations (e.g. FDCPA, FCRA, and TCPA). * Excellent time management skills. * Ability to assess homeowner needs and overcome objections. * High School Diploma or equivalent Location * On-site (Phoenix, AZ) Benefits * Compensation: Competitive salary and a 401(k) plan-with a 4% annual match! * Hours: No weekends or late nights required! * Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays! * Health & well-being: We'll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support! * Food & meals: In-office snacks and drinks (and Bagel Fridays)! * Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews. * Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)! Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to **************** if you have any requests to verify the authenticity of an outreach. Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Job Description Concord Servicing is a leading loan-servicing company with more than three decades of experience delivering high-quality solutions for originators, lenders, and capital providers across consumer and commercial markets. In June 2025, we welcomed Orion First, a market-leading third-party servicer specializing in commercial loan and lease portfolios, to the Concord family. This integration positions us to offer a full-scope servicing platform: from consumer to commercial, from origination through payments, collections, data analytics, backup servicing, and business intelligence. Our Mission We exist to deliver exceptional servicing outcomes for our clients and borrowers by combining deep domain expertise, robust technology platforms, and a steadfast focus on compliance, risk management, and client service. With this expanded platform, we aim to be the go-to partner across the credit lifecycle for both consumer-finance and commercial/lease portfolios. About the Role As Sr. Commercial Collector you will be responsible for coordinating advanced collection activities with all Collection team in accordance with the policies, objectives and goals established by Management. Specific duty involves reducing 60 past due contract, preventing them rolling 91 days past due. This position is accountable to the AVP Collection. Overall duties ensure Orion's service commitments are met; company policies are adhered to and is accountable for advanced collections matters as they become assigned. As a steward of the company's reputation and regulatory standing, this position upholds ethical practices throughout the department. Key Responsibilities Collects delinquent, impaired, and pre-non-accrual accounts. Works on electronic work lists in LeaseWorks and CMARS, ensuring timely action on accounts. Meets call volume minimums and maintains established Nonaccrual Roll Rates. Employs effective negotiation techniques to mitigate losses on delinquent accounts. Establishes Fair Market Values and documents collection efforts and strategies in LeaseWorks and CMARS. Handles company Watchlist accounts and keeps management updated on developments. Communicates with various stakeholders on settlement offers and related legal matters. Utilizes company tools and experience to minimize the progression of accounts to Non-accrual. Regularly communicates with clients to recommend actions for accelerating collections. Assists with identifying difficult accounts and provides suggestions for collections strategies. Reviews files for potential repossession or extension requests. Shares insights and experiences with front-end collections and supports management. Aids in training new collectors and manages non-accrual account transfers into CMARS. Coordinates with third-party vendors as needed and ensures compliance with internal policies. Reports daily collections metrics and performs other duties as assigned. Requirements Proven negotiation and communication skills Considerable knowledge of the FTC Fair Debt Collection Practices Act Proven collection skills and knowledge of standard collection practices Skill in the use of various software applications including but not limited to MS Word and Excel, CMARS, IFS LeaseWorks, Credit Bureaus, Accurint and others. Ability to prioritize and organize work efficiently Identify and make recommendations to implement improved processes Good oral and written skills with the ability to influence and attain closure on collection issues. Strong research abilities demonstrating effective skip tracing and asset search techniques with a desire to resolve issues timely. Able to manage multiple priorities, act decisively in all problem resolution areas and perform under pressure. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short-Term & Long-Term Disability Wellness Resources

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment. Join our Revenue Management Team as a Collections Specialist located in our Phoenix office (Hybrid) We are seeking a highly skilled professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. With a client-focused mindset and an initiative-taking approach, you will play a critical role in driving success, anticipating needs, and providing strategic solutions. If you are someone who demonstrate initiatives, adaptability, and innovation, we invite you to join our team. This role will be based in our Phoenix office, on a hybrid basis. This position reports to the Collections Supervisor. The candidate must be flexible to work overtime as needed. Position Summary The Collections Specialist is responsible for the accurate and efficient preparation of invoices for various Billing Attorneys. This position will interact with all levels of attorneys, clients and staff to effectively drive the collection process. The candidate will assist with collections, AR analysis, ebill invoice rejections, invoice resubmissions, Credit/Retainers refunds, client calls as needed. Candidate should also be flexible to work overtime as needed. Key Responsibilities Responsible for daily function of collection efforts, including inventory review, regular consultation with attorneys to review issues related to A/R and determine best strategy for collection Responsible for accounting functions including but not limited to accounts receivable and billing Proactively and efficiently communicates accounts receivable information to office and firm management Processes client bills using Pre-bill Viewer and Aderant software Submits electronic client invoices and accruals via various e-billing websites Researches and responds to accounting and billing questions; communicates with clients as needed Reviews and edits pre-bills in response to requests from attorneys and legal support specialists Analyzes client balances and client ledgers (payments and applications) Application and re-application of deposits, retainers, unapplied cash Assists with client refunds Reviews client AR balances and collection communication with the Billing Attorney/Business Director/Revenue Director Develops and prepares collection and A/R related reports; account reconciliations Enters and maintains collection notes into our Dashboard/Aderant Collection system Assists with our yearly Internal Audit (researches credits and initiates any refunds, updates the collection notes, etc.) Assists with other special projects, ad hoc reports, and activities as needed, and performs additional duties as assigned Qualifications Skills & Competencies Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation, including active listening and ability to convey information clearly Ability to prioritize workload and adapt to a fast-paced, high-pressure environment to meet strict deadlines to achieve business goals and objectives Highly motivated, self-starter who can work well under minimal supervision, as well as take a proactive approach in being team-oriented High attention to detail, outstanding organizational skills, and the ability to manage time effectively Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills Proactive in identifying accounting issues and providing solutions Education & Prior Experience Bachelor's Degree or equivalent experience in Accounting, Finance, or related field preferred Minimum three years of Collections experience, preferably in the professional services industry (legal, accounting, insurance, healthcare Exceptional computer skills with the ability to learn new software applications quickly Technology Aderant software, Concur, Prebill Viewer, and Ebilling Hub experience a plus Proficiency with Windows-based software, strong Excel preferred GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual's race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.

It starts at the door. It starts with you. Looking for a part-time job that keeps you moving and helps you earn extra income? We're hiring part-time Doorstep Trash Collection Specialists (Service Valets) to help keep apartment communities clean, safe, and comfortable for the people who live there. What You'll Be Doing: * Keep a simple but important promise to residents. Every night, you collect trash from their doorsteps, so it's gone by morning. That consistency helps people feel taken care of and at ease in their homes. * Collect bagged trash and cardboard recycling from apartment doorsteps and take them to the on-site compactor. No bulk items, no off-site driving, no dumping * Use our mobile app on your smartphone to check in, track your work, and take photos when needed. * Stay active by walking the property, climbing stairs, and working outdoors during your shift. What You'll Get: * Helper Pay Rate: $17.00 per hour * Truck Pay Rate: $20.00 per hour * Schedule: Evening shifts, usually Sunday-Thursday, starting around 7:00 or 8:00 PM * Part-Time: Typically 10 to15+ hours per week * Close to Home: We try to assign you to a property near where you live What You'll Need: * Must be at least 18 years old * Authorized to work in the U.S. (proof required) * A strong work ethic and pride in doing the job right, even when no one is watching * Ability to work independently and with a team when needed, and follow simple, consistent routines * A smartphone with a data plan to use our work app * Reliable transportation: open-bed pickup truck or vehicle with trailer preferred * Valid driver's license & auto insurance (you must be listed on the policy as a covered driver) preferred Physical Requirements: * Ability to lift and carry up to 50 lbs. * Comfortable walking long distances and climbing multiple flights of stairs * Willing to work around bagged trash and waste * Able to work outdoors in different weather conditions Why You'll Love This Job: * Stay Active: Get paid to move instead of sitting still * Convenient Schedule: Easy to fit around another job or school * Fast Pay: Access your earnings quickly with DailyPay * Career Growth: Opportunities to move into lead or management roles * Referral Bonuses: Earn extra when you refer others to join the team * Safety Matters: We provide gloves, safety vests, and gear If you take pride in doing things right and like seeing the results of your work each night, this role is for you. Apply today and be part of something people count on. The application window for this opportunity is ongoing. ******************************************* Are you a current Valet Living employee? If so, click here to apply. Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. Valet Living is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at *********************************** and let us know the nature of your request along with your contact information. Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law.

Arizona Specialty Surgery Center is Hiring a Collection Specialist Welcome to Arizona Specialty Surgery Center At Arizona Specialty Surgery Center, we believe health and care are inseparable. We focus on offering a high quality, service-oriented environment for your surgical procedure. Collection Specialist at Arizona Specialty Surgery Center Job Description * We are looking for a motivated performer to join our Business Office team as a Collections Specialist, with an extensive knowledge of claims reimbursement and collection efforts for Managed Care, Medicare, Medicaid, Workers Comp, Commercial plans, etc. We are looking for a top performer with an extensive knowledge of billing, collections and reimbursement of claims processing. * This is a fast paced environment committed to producing the highest quality work for our surgery center. An ideal candidate will be personable and courteous. * We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will struck a balance between maintaining trustful relationships, and ensuring timely payments. * Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently and interdependently with other business office staff. Job Summary * Under the direction of the Business Office Manager, the Collections Specialist is responsible for follow up on delinquent surgery center claims), working an expected number of claims per day. Majority of claims will have been submitted to various insurance carriers electronically. * Knowledge of how to interpret a managed care contract, Medicare and Medicaid and Workers Compensation claims is a must. * You will be given tools to calculate allowable and required to determine appropriateness of reimbursement and appeal claims as necessary. * Extensive contact with insurance carriers of all types, as well as communication with patients regarding out of pocket amounts is required. Identification of accounts that have been either under or over paid, issuing credit balance information either to the insurance carrier or the patient. All of these practices done in a professional and communicative manner, per policies and procedures, guidelines, internal control measures and established goals. * Candidate must be a team player, and have ability to communicate well with direct reports, patients, customers, insurance carriers, etc. Ability to manage accounts worked independently, and in a productive manner. * Must project a professional demeanor and appearance while maintaining the confidentiality of the surgery center and patients. Works well in stressful environment and in situations that demand patience.Projects a professional demeanor and appearance while maintaining the confidentiality of administration, patients, physicians and employees. * Works under stress and in situations that demand patience and tact while providing impeccable service. What We Offer As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes the following, subject to employment status: * Medical, dental, vision, and prescription coverage * Life and AD&D coverage * Availability of short- and long-term disability * Flexible financial benefits including FSAs and HSAs * 401(k) and access to retirement planning * Paid holidays and vacation Who We Are At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner. USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population. Required Skills: EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS: 3-4 years previous collections experience, with emphasis on healthcare insurance collections of all types. Preference shown to previous experience in an ambulatory surgical setting. Medical terminology. Prefer previous experience working with Advantix. (Patient Accounting System) Ability to work independently. Excellent communication skills and interpersonal skills. Skilled in time management and prioritization of emergent situations. Good customer service skills, always demonstrates professionalism. Comfortable utilizing critical thinking skills. Typing 45-60 WPM. High School Diploma or equivalency. Proficient with Microsoft Office products. Experience with electronic patient information systems. Prefer previous experience with Electronic Health Record system, but will train.

Benefits: Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Del Sol Furniture is looking for experienced collectors to join our team! At Del Sol Furniture, we're proud to be a local, family-owned furniture business serving the Phoenix area since 1997. We currently have 4 beautiful showrooms, and we're big enough to compete against the “big box stores” yet small enough to provide that white glove service that customers demand and expect in Phoenix! We are one of the few furniture stores that provide credit directly to our customers to help them furnish their homes. As a Collections Specialist, you hold the potential to effect positive change by helping customers create a win-win solution for repayment of their credit account. Treating our customers with respect, empathizing with their situation, and negotiating an appropriate arrangement. Working in a customer service-focused team, meeting compliance and collection quota requirements. This is an in office position in Central Phoenix. Full Time $17 to $20 Hourly Base plus earned commission You can easily reach over 50k annual salary Flexible Schedule 8 Hour or 10 hour shifts Saturdays required On the job training Position Qualifications: Must be Bilingual - English / Spanish Must be 18 years old Must be able to work Saturdays Strong communication skills over the phone required High School Diploma or equivalent Benefits and Perks: Health Insurance, Dental / Vision Life Insurance Paid Vacation and Holidays Paid Personal / Sick Days Paid Training Generous Employee Discounts Del Sol is committed to developing long term relationships by exceeding expectations in service, product quality and credit opportunities. Through honesty, credibility, and the integrity of family ownership, we will provide genuine value and incomparable service that far surpasses our competition. Our entire team, both sales and support, will provide an exceptional experience and the highest level of professionalism through hard work, training and a sincere concern for the needs of our clients. Compensation: $17.00 - $20.00 per hour At Del Sol Furniture, we're proud to be a local, family-owned furniture business serving the Phoenix area since 1997. We currently have 4 beautiful showrooms, and we're big enough to compete against the “big box stores” yet small enough to provide that white glove service that customers demand and expect in Phoenix! You'll be working with a merry group of people with friendly leadership and fun personalities. If you're interested in job growth, we have it! Independent Retail offers a myriad of opportunities for people of all backgrounds. When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don't work in sales? Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service - to name just a few. Retail companies are also some of the most exciting brands in the country - and they're driving the industry's innovations in customer experience. Retail is the #1 private-sector employer in the country If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you! This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

Job DescriptionDescription: The GREAT STATE TEAM is seeking Remote Collections Specialists (Account Resolution Representatives) to join our fast-growing teams! As a Collection's Specialist (Account Resolution Representative) you are responsible for making outbound and taking inbound calls to collect payment for medical and non-medical accounts. **Veterans and Military Spouses Encouraged to Apply** Duties include but are not limited to: Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity Utilize negotiating and customer service skills to achieve positive results Adhere to all FDCPA, FCRA, HIPPA and other applicable laws Qualifications, Skills, and Experience: 1+ years' experience working in a Collections, Call Center or Customer Service function where contact with the public was a part of daily duties Ability to enter and update data on company and/or client systems in an accurate, timely manner Ability to work successfully in a fast-paced, deadline-oriented environment Strong organization skills. The ability to work on multiple tasks simultaneously Focus upon customer service and deliverables Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires Ability to work successfully and cooperatively within a team-based environment Internet Requirements: The minimum internet speed requirements for remote work are as follows: Broadband internet connection (No DSL, or Dial Up) Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) Minimum Speed Results: 40 mbps download, 5 mbps upload Camera Requirements: Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations. Wage: $16.00/hr plus monthly commission opportunities Bilingual: $18.00/hr plus monthly commission opportunities $500 guaranteed monthly bonus for the first 90 days Schedule: Monday through Thursday, three days from 7:00am - 4:00pm, one evening from 10:00am - 7:00pm, Fridays from 7:00am - 4:00pm with one closing shift per month from 9:00am - 6:00pm, and one Saturday per month from 8:00am - 12:00pm MST. Note: these hours may vary during daylight savings time. We Offer a Comprehensive Benefits Package: Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts Paid time off starting at 90 days and annual profit sharing 7 Paid Holidays - Thanksgiving, Christmas Day, Christmas Eve, New Year's Day, Memorial Day, Fourth of July, and Labor Day Family Friendly Events Wellness Programs/Gym Reimbursement All necessary equipment and technical support provided * Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of all post offer processing. Your next great career move could be a click away. Apply now! State Collection Service is an Equal Opportunity Employer . All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, PA, MS, AL, GA, FL, NC, SC, MD, NMRequirements:

Full-Time Salary:$20/hr-$25/hr As a Servicing/Collections Specialist at YREFY, you will serve as the primary point of contact for all active loan accounts. Your responsibilities will include responding to borrower and third-party inquiries regarding account and payment information, managing collection efforts, negotiating payment arrangements, and ensuring compliance with applicable financial regulations. You will play a key role in maintaining accurate records and delivering a high-quality borrower experience. Key Responsibilities: Handle inbound and outbound communications (calls, emails, letters) to provide account support and information to YREFY borrowers. Conduct outreach to borrowers across various stages of delinquency to collect payments and negotiate repayment plans. Perform individualized assessments to identify causes of delinquency and offer tailored solutions, including comprehensive financial reviews. Address borrower inquiries and complaints, ensuring timely resolution or appropriate escalation. Contribute ideas and strategies to enhance the borrower experience and improve servicing processes. Maintain detailed records of all borrower interactions, collection activities, and servicing efforts. Review and update account statuses in accordance with established guidelines. Ensure strict adherence to local, state, and federal regulations governing loan servicing and collections. Participate in required meetings and training sessions. Perform additional duties as assigned. Required Skills and Abilities: Strong organizational skills and attention to detail. Proven ability to negotiate payment plans and resolve disputes effectively. Excellent verbal and written communication skills, including active listening. Proficiency in using account management software, databases, and communication tools. Knowledge of relevant laws and regulations related to debt collection. Customer-focused mindset with the ability to handle sensitive situations professionally and courteously. Education and Experience: High school diploma or equivalent required. Minimum of one year of experience in the financial services industry, with a focus on customer service and/or collections. Physical Requirements: Ability to sit for extended periods while working at a computer. Must be able to lift up to 15 pounds occasionally.

At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico. Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We're deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us! ABOUT THE JOB: A direct report to the Collections Supervisor, the Collections Specialist is a dynamic role intended for a candidate who is capable of delivering an exceptional level of customer service and issue resolution to our customers while assertively reducing delinquent receivables. WHAT YOU'LL BE DOING: Place calls to and receive calls from past due commercial account holders according to established calling guidelines in order to discuss payment arrangements Establish acceptable payment arrangements, including settlements when warranted, while building a positive relationship with the customer Counsel customers to assist in finding funds to bring account current Generate and respond to written correspondence (letters, e-mails, web chats, etc.) in a professional, compliant manner Respond to all inquiries, redirecting when necessary Maintain accurate documentation reflective of the conversation and subsequent arrangement reached with customer Manage to collection objectives using a high degree of professionalism and persuasiveness Make recommendation for next steps when accounts becomes un-performing or unresponsive Complete skip tracing when contact with customer ceases Work effectively with salesperson, branch personnel and other team members in reaching resolution of account Work unapplied cash in search of payments This is a team-based role and may assist in supporting the team in other aspects as well as help drive our Companyâ₠™s Strategies and promote our Mission, Vision and Values. EDUCATION AND QUALIFICATIONS: College Degree or equivalent work experience Minimum 5 years prior collections required, preferably in a commercial collection environment, but consideration will be given an applicant with large ticket consumer collection experience Proficiency in Microsoft Office environment, including Word, Excel, Access and PowerPoint with demonstrated accuracy at 35-40 keyboarding speed Excellent verbal and written communication skills High degree of professionalism Attention to detail Keen listening skills and ability to persuade others Ambitious, goal-orientated and self-motivate Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed. All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here. WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we've helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We're backed by some of the most prominent technology investors and were most recently valued at $7.3B. We're consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World's Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America's Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal. We're looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people. About the Role: As a Collections Specialist working for the Flex Pay product, you will be the primary contact with clients, responsible for collecting outstanding payments. Your daily interactions with customers via phone and email will involve providing excellent service regarding account status, payments, and addressing any concerns. As an exclusive representative of Flex Pay, you will collaborate with Upgrade's exceptional Collections Specialists to create delightful experiences and consistently strive for improvement. Join forces with their top-notch team that is dedicated to raising the bar. Pay: $22.00/ hour Start Date: February 9th, 2026 What You'll Do: * Engage with past due customers to resolve delinquency while maintaining a positive long-standing relationship with the customer * Review, monitor, and engage with a high volume of customers per day * Maintain accurate records of customer communication (i.e., promise to pay, payment arrangements) * Efficiently assess and recommend action to borrowers concerning loan issues * Make recommendations to management for loans needing additional attention * Identify opportunities for improving results and customer satisfaction * Contribute daily to training and development improvements * Maintain high-quality assurance results * Perform ad hoc duties as needed * Foster a positive work environment by bringing a positive outlook to our companies' enjoyable atmosphere What We Look For: * Bachelor's or Associate's degree preferred * 2+ years experience in financial services; consumer delinquency and first party collections or customer service experience preferred * Working knowledge of FDCPA and FCRA experience * Strong ability to negotiate loan repayment plans * Experience with handling of payment processing * Proficient in Microsoft, Cloud based products and Google apps * Team player seeking a fast-paced and challenging environment * Desire to improve borrowers' financial situation but ability to make tough decisions * Exceptional organizational skills and attention to detail * Aptitude for working independently while maintaining a team first mentality * Excellent written and verbal communication skills What We Offer You: * Great open office space * Paid time off (PTO) * 401K matching * Comprehensive benefits package: Medical, dental, vision, life insurance & disability * Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation * Paid parking or platinum pass * New Hire Training Program * Wellness Incentive Program * Kitchen fully stocked with snacks and beverages #LI-Onsite For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement. English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.

At WillScot (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico. Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We're deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot and who we are, click here. Build your future with us! ABOUT THE JOB: A direct report to the Collections Supervisor, the Collections Specialist is a dynamic role intended for a candidate who is capable of delivering an exceptional level of customer service and issue resolution to our customers while assertively reducing delinquent receivables. WHAT YOU'LL BE DOING: * Place calls to and receive calls from past due commercial account holders according to established calling guidelines in order to discuss payment arrangements * Establish acceptable payment arrangements, including settlements when warranted, while building a positive relationship with the customer * Counsel customers to assist in finding funds to bring account current * Generate and respond to written correspondence (letters, e-mails, web chats, etc.) in a professional, compliant manner * Respond to all inquiries, redirecting when necessary * Maintain accurate documentation reflective of the conversation and subsequent arrangement reached with customer * Manage to collection objectives using a high degree of professionalism and persuasiveness * Make recommendation for next steps when accounts becomes un-performing or unresponsive * Complete skip tracing when contact with customer ceases * Work effectively with salesperson, branch personnel and other team members in reaching resolution of account * Work unapplied cash in search of payments * This is a team-based role and may assist in supporting the team in other aspects as well as help drive our Companyââ â¢s Strategies and promote our Mission, Vision and Values. EDUCATION AND QUALIFICATIONS: * College Degree or equivalent work experience * Minimum 5 years prior collections required, preferably in a commercial collection environment, but consideration will be given an applicant with large ticket consumer collection experience * Proficiency in Microsoft Office environment, including Word, Excel, Access and PowerPoint with demonstrated accuracy at 35-40 keyboarding speed * Excellent verbal and written communication skills * High degree of professionalism * Attention to detail * Keen listening skills and ability to persuade others * Ambitious, goal-orientated and self-motivate Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed. All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here. WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!

About the Company Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we've built our platforms from the ground up-not on outdated legacy systems-so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we're leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses. Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We're not only reshaping what servicing and lending look like today-we're creating opportunities for talented people to help drive the future of the industry. As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning-we're building the future of regulated finance, and we want you to be part of it. Client Experience at Valon The Client Experience team is a group of organized and altruistic individuals who provide our homeowners with exceptional service. Whether taking ownership of collections, managing default processes, or solving homeowner issues in real time, the team acts as a bridge between Valon and our homeowners. Equipped with extensive knowledge of the mortgage industry, each member prides themselves on embodying Valon's mission of championing homeownership. About the Role We're seeking a Collections Senior Specialist to collect debt and resolve homeowner issues in real time. The ideal candidate is a self-motivated individual who is able to easily adapt to a fast-paced environment. Responsibilities Contact homeowners via phone and email regarding the status of their accounts, associated late fees, and credit reports while adhering to relevant company procedures and consumer privacy laws. Perform skip-tracing to locate homeowners with incorrect contact information. Assist and support homeowners dealing with financial difficulty by establishing trust, identifying mutually agreeable payment arrangements, and maintaining excellent customer service. Meticulously document all inbound and outbound collections efforts within the company platform. Arrange and submit homeowner accounts for extensions, modifications, forbearances, and repayment plans. Mentor other Collections Specialists, leading departmental projects and initiatives as required. Collaborate with the Loan Administration and Default Servicing departments and other members of the Client Experience department to resolve account discrepancies. Identify gaps in processes and recommend improvements. Test various contact center tools and platforms. Minimum Qualifications 3+ years of collections experience. Previous skip-tracing experience. Previous experience with conducting loan calculations (e.g. calculating amortization schedules, APR, and simple interest). Previous experience with Google Suite, Zendesk, Salesforce, and other common CRM systems. Previous experience with using workforce tools or partnering with workforce management teams. Previous experience with handling sensitive documentation. Comprehensive knowledge of industry regulations (e.g. FDCPA, FCRA, and TCPA). Excellent time management skills. Ability to assess homeowner needs and overcome objections. High School Diploma or equivalent Location On-site (Phoenix, AZ) Benefits Compensation: Competitive salary and a 401(k) plan-with a 4% annual match! Hours: No weekends or late nights required! Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays! Health & well-being: We'll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support! Food & meals: In-office snacks and drinks (and Bagel Fridays)! Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews. Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)! Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to **************** if you have any requests to verify the authenticity of an outreach. Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.