Collette jobs

Collette is seeking a Air Operations Coordinator to join our Air Team. This is a hybrid role based at our headquarters in Pawtucket, RI. Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here. Job Summary: This position reports to the Manager of Air Operations and is responsible for securing air using our airline contracts and accurately calculating the price to the customer for all retail passengers on all of Collette's tour series. Each coordinator's goals are to obtain the best possible air schedule for our clients, at a reasonable cost to the customer and provide a timely turn around on all requests. Primary Functions: Create air reservations for all standard bookings in NEO, where the air server was unable to successfully make an air reservation. Calculate pricing for all air reservations created to ensure appropriate margins are met. Work all special requests made on retail reservations in a timely manner. Responsible for proofing all air reservations created by the Air Server in NEO to ensure all standards of quality are met. Verify that the reservation was priced correctly according to our contracts. Verify that the flights chosen meet all time restrictions on the package our customers are booked on. Verify that all connection times meet standards described in our policies as well as each airlines minimal connection policy. Request Seat Assignments, Wheelchair Request, Special Meal request or any other special needs with the carriers booked. Process Frequent Flyer information over to the airline. Coordinate any changes on retail air reservations and provide a timely turn around on those requests. Assist with re-protecting passenger's air due to any schedule changes on retail air reservations when the airline has protected the passengers on schedules that no longer meet minimal connection times and/or time restrictions on the tour package booked. Research all service issues and determine best action for recovery resolution and report back to Manager. Responsible for covering emergencies on pre-scheduled Saturdays/Holidays throughout the year. Perform special projects and other related duties as assigned or directed by the VP of Operations, Manager of Air Operations and Retail Air Team Lead. Maintain clean, organized, and neat work environment at all times. Knowledge and Skills: Bachelor's degree preferred but not necessary Two years of experience desired that is directly related to the duties and responsibilities specified. Skill in customer service Knowledge of air operations, quality control procedures and reporting documentation requirements. Knowledge of a GDS system (Sabre, Amadeus) preferred, but not required. Microsoft Office program experience Ability to work as part of a Team environment Ability to communicate effectively, both orally and in writing. Ability to include organizing, prioritizing, and scheduling work assignments. Ability to foster a cooperative work environment. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to create, compose and edit written materials. Ability to plan and organize to optimize productivity Ability to analyze and solve problems. Pay range starting at $19.50/hr

Collette is seeking a Corporate Travel Coordinator to join our Air team. This is a hybrid role based out of Headquarters in Pawtucket, RI. Remote candidates may be considered. Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here. Job Summary: This position reports to the Manager of Air Operations and Corporate Travel and is responsible for coordinating travel arrangements for all employees traveling on business, including air reservation for the Tour Management workforce, balancing the business needs and budget constraints. This position is also responsible for assisting with issuing airline tickets for guests from all our global offices. Primary Functions: Handle and oversee all travel arrangements for employees traveling on business within company guidelines Using airline reservation systems to confirm contracted airfare Leverage hotel relationships and loyalty programs to reduce hotel costs Secure rental cars in airline reservation systems using corporate discount codes Secure air reservations for each tour manager requiring flights to guide a tour, working to accommodate each tour manager's request/preferences while staying within budget. Mitigate costs by securing comps, reduced rates, utilize hotel points, airline points, and unused airline tickets, process refunds and exchanges when needed. Utilize business tracker software to communicate and track all requests, dates, location, and costs. Communicate itineraries to all employee prior to purchasing the travel component. Maintain close communications with the Special Events Specialist to coordinate travel arrangements on all larger employee events. Accurately issue airline tickets accordingly to all rules to avoid any debit memos. Build reservations within our internal reservations system for all corporate travel. Run internal audit and authorize all tickets after issuing. Advise all employees have proper documentation when traveling abroad. Follow all procedures set forth for each job function performed. Perform special projects and other related duties as assigned or directed by the air operations leadership team Maintain clean, organized, and neat work environment at all times. Comply with all company rules and regulations. Knowledge and Skills: Bachelor's degree preferred. Two years of experience desired that is directly related to the duties and responsibilities specified. Experience with an airline reservations system is preferred. Skill in customer service Ability to follow quality control procedures and reporting documentation requirements. Knowledge of a GDS system (Sabre, Amadeus) preferred, but not required. Microsoft Office program experience Ability to work as part of a Team environment to communicate effectively, both orally and in writing. Ability to include organizing, prioritizing, and scheduling work assignments. Ability to foster a cooperative work environment. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to create, compose and edit written materials. Ability to plan and organize to optimize productivity Ability to analyze and solve problems. Pay Range starting at $20.00 / Hour

Collette is seeking a Air Operations Supervisor to join our Air Team. This is a hybrid role based at our Headquarters in Pawtucket RI. Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here. Job Summary: Reporting to the Manager, Air Operations, this role is responsible for the supervision, administration, and work management of Retail Air Team. Collaborate with Management across departments, including Outside Sales, to generate retail revenue, maintain a healthy profit margin and provide optimum customer service in the retail channel. Exemplify strong time management skills with a focus on operational efficiencies and customer retention. Assume responsibility of first tier air emergency response on and off hours on a rotating basis. Primary Functions: Supervise, train and develop direct subordinates. Hold all subordinates accountable in obtaining each of their strategic tactics. Evaluate performance for all subordinates and provide continuous coaching throughout the year. Compose and deliver year end assessments for all subordinates in adherence to company policy. Work closely with retail air staff and client care center to help resolve any guest issues. Review and follow up on assignments and resolve problems to provide quality customer service. Review customer responses from post-booking survey to determine trends and initiate measures to correct course. Ensure escalated responses are responded to in a timely manner. Assist with general administrative duties such as, but not limited to, scheduling work assignments, tracking productivity and comprehensive department training. Conduct thorough interviews with prospective candidates to assess their qualifications, skills, and cultural fit for the organization. Review air reservations that affect the productivity and proficiency of the department and improve guests' satisfaction. Conduct training sessions to enhance performance and skill among the Retail Air Coordinators as determined by the Manager. Required to work flexible shifts, including some evenings and weekends, to accommodate air requirements and management needs. Prioritize workload and manage multiple priorities to meet expected deadlines. Ensure that all communication, as a representative of Collette, is professional, clear and adheres to policy. Training: Responsible for assisting in training the air department staff, answering inquiries, and monitoring the goals and objectives of the department. Assist with weekly staff meetings to review contacts and enhance overall understanding of rates and carrier restrictions. Assist with cross-training key departments to enhance productivity and proficiency as they relate to air operations. Utilize Collette Connects to communication announcements, news stories and changes to the organization. Knowledge and Skills: Bachelor's degree preferred and encouraged, including opportunities to obtain with approved assistance programs. Two years of experience desired, that is directly related to the duties and responsibilities specified. Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments. Ability to foster a cooperative work environment. Skill in customer service and fiscal management. Knowledge of GDS air systems, sales, operations, quality control procedures and reporting documentation requirements. Effective negotiation skills. Ability to communicate effectively, both orally and in writing. Employee development and performance management skills. Ability to make evaluative judgements. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to create, compose and edit written materials. Ability to develop, plan, and implement short and long-range goals. Ability to investigate and analyze information and to draw conclusions. Ability to plan and organize to optimize productivity of team. Ability to analyze and solve problems. Maintains assigned work area in safe and orderly condition in accordance with company standards. Comply with all company rules and regulations. Performs other related duties as assigned or directed. Pay range: $43,000 - $58,000

Collette is seeking a Staff Engineer to join our growing Technology team. This is a hybrid role based at our headquarters in Pawtucket, RI. Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. Collette is all about people. So, what are you waiting for? Your journey starts here. Job Summary We are seeking a Staff Engineer to join our growing team. In this role, you will leverage your deep technical expertise to solve challenging problems, guide technical direction, and mentor junior engineers. At Collette, we're at the beginning of our journey transitioning from a monolithic application stack to a distributed, microservice-based architecture. As a leader in guided travel, we're dedicated to crafting exceptional experiences for our travelers. We are seeking a Staff Engineer to provide technical leadership, design, and implementation of our next generation customer web product. Utilizing a modern cloud-based infrastructure and catering to hundreds of thousands of travelers worldwide. This role requires someone willing to work full stack in a microservices architecture with a front-end built in React and Next.js. A successful candidate will have a broad skillset covering front-end, back-end, cloud technologies in Azure, and DevOps practices in CI/CD. Primary Functions Lead design and development of back-end services in C#, Docker, Kubernetes, and SQL Server and front-end applications in React, Next.js and Node.js. Lead architecture design, code reviews, and technical discussions. Ensure quality via automated testing. Mentor Senior Software Engineers and more junior members on the team in best practices and technologies fostering their growth and development. Advocate for technical excellence by establishing best practices, conducting code reviews, and identifying opportunities for improvement. Collaborate with cross-functional teams including product managers, designers, and other engineers to deliver scalable and reliable software solutions. Stay updated on emerging technologies and industry trends, continuously enhancing your skills and knowledge to drive innovation within the team. Identify and mitigate technical risks, proactively developing solutions to potential problems. Communicate complex technical concepts clearly and concisely to both technical and non-technical audiences. Knowledge & Skills Bachelor's degree in computer science (preferred) or related field. 8+ years of relevant work experience, demonstrating a deep understanding of software engineering principles and practices. Proficiency in front-end technologies including React, Next.js and Node.js. Proficiency in API design and development and with cloud engineering, Azure services preferred. Proven track record in building distributed microservices at scale, coupled with expertise in relational databases, preferably SQL Server. Experience mentoring and coaching junior engineers. Strong understanding of software development best practices (e.g., version control, testing, continuous integration/continuous delivery). Excellent problem-solving skills and ability to thrive in a fast-paced, collaborative environment. Strong communication skills with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders. Self-starter with a bias for action, a passion for innovation and continuous learning. Experience in the travel industry preferred. Experience in transformational projects from monolithic to decoupled services preferred. Above all, we're seeking an individual who is eager to immerse themselves in our business, embrace emerging technologies, and drive impactful change within our organization.

Collette is seeking a Content Optimization Writer to join our Marketing Team. This is preferably a hybrid role based at our headquarters in Pawtucket, RI, but remote candidates will also be considered. About Collette: Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here. Job Summary: As search evolves, so must our storytelling. We're looking for an exceptional writer - someone who understands both the art of travel writing and the science of discoverability - to help Collette remain visible, competitive, and inspiring in the AI-powered search era. Reporting to the Senior Manager, Content & Media Strategy, this is a specialized writing role - perfect for a curious, creative storyteller with strong SEO and UX instincts. You'll create content that's rich, human, and ready for discovery in modern search environments, from Google's AI Overviews to voice assistants and beyond. Your focus will be crafting blogs, microblogs, and website copy that are: Answer-first(optimized for how people and AI retrieve information) Entity-rich(structured for semantic search) Beautifully written(true to Collette's warm, editorial tone) You'll bridge SEO and UX, ensuring that what ranks well also reads well - shaping clear, intuitive language that helps travelers navigate their journey from curiosity to conversion. You'll be part of a high-performing copywriting team that turns ideas into stories - from brochures and blogs to full editorial campaigns. This role adds a specialized layer focused on SEO, AEO, discoverability, and UX, connecting travelers to Collette through content that's both inspired and intentional. Primary Functions: Write for Search and Story Create modular blogs and microblogs aligned to funnel stages and search intent. Develop answer-ready, entity-rich copy designed for AI parsing. Bring destination content to life with sensory detail, accuracy, and cultural depth. Elevate the Website Experience Collaborate with design and UX teams to refine headlines, CTAs, FAQs, and page structures. Apply AEO and semantic-search principles to tour and destination pages. Shape copy that improves readability, navigation, and conversion. Support Agile Publishing Optimize and upload content within Collette's CMS (Contentful preferred). Help streamline publishing workflows to move content efficiently from draft to live. Collaborate Across Teams Partner with product marketing, creative, digital, and UX teams to align strategy, storytelling, and search performance. Advocate for human-centered, traveler-focused content across touchpoints. Knowledge and Skills: Exceptional writing ability- Proven background in travel, lifestyle, or editorial storytelling; a natural sense for tone, pacing, and narrative flow. SEO & AEO fluency- Understands keyword intent, passage optimization, and how AI Overviews and semantic search interpret content. UX awareness- Writes scannable, accessible copy that supports user journeys and reduces friction across web and mobile experiences. Analytical mindset - Interprets performance data, search insights, and audience behavior to inform ongoing optimization. Content systems knowledge - Experience with CMS tools and structured content models (Contentful preferred). AI literacy - Comfortable using AI responsibly to enhance writing, efficiency, and research without sacrificing creativity or brand voice. Collaborative communicator - Works seamlessly with creative, product, and technical teams. Travel passion - Interest or experience in travel writing, culture, or global destinations. What Success Looks Like: Discoverability: Content consistently earns visibility in AI Overviews and high-intent searches. Conversion: Optimized copy improves user flow and engagement. Efficiency: Publishing workflows become faster and smoother. Excellence: Content reflects Collette's unique blend of expertise, warmth, and trust. If you're a storyteller at heart who also understands how search thinks, we'd love to hear from you. Submit your resume, portfolio, and a brief note about why this role speaks to you. Salary Range: $75,000 - $85,000

Collette is seeking an Accounts Payable Coordinator to join our Accounting Department. This is a hybrid position based at our headquarters in Pawtucket, RI About Collette: Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here. Primary Functions: Responsible for reviewing and processing payments for door to door, hometown pick up, and airport/hotel transfer services. Perform reconciliation between tour vouchers, vendor contracts, and vendor invoices for all tours in multiple currencies worldwide and process payments accordingly. Resolve vendor inquiries regarding invoice to contract disputes and outstanding balances. Negotiate cancel penalties as needed. Maintain positive vendor relationships. Analyze tour build and itineraries as compared to vendor contracts and invoices. Effectively utilize and maintain TrinDocs (a workflow/filing system). Assist the product team with inquires as requested. Assist with maintaining accounting controls with vendor bank details. Other duties as assigned. Knowledge and Skills: Ability to work independently with minimal supervision. Ability to work collaboratively in a team environment. Minimum of 2 years' experience in Accounts Payable or a related field. Basic knowledge of accounting principles and strong mathematical skills. Working knowledge of Microsoft Word and Excel. Ability to multitask and problem solve. Pay range starting at $22.00/hr

Job Description Collette is seeking Group Air Specialists to join our Air Team. This is preferably a hybrid position based out of our Pawtucket, RI headquarters, three days required in office. About Collette: Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience immersive benefits when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about people. So, what are you waiting for? Your journey starts here. Job Summary: Reporting to the Group Supervisor, Air Operations, this role is responsible for securing air for all group passengers and maintaining all air reservations for all passengers booked on their specified tour series assigned by the Manager of Air Operations. The primary goal of a Group Air Specialist is to obtain the best possible air schedule for our clients while meeting the set profit margin for each program. The Specialist is expected to provide a timely turnaround of requests, with the objective of improving customer excellence. Primary Functions: Coordinate all air transportation for assigned tour series based on contracts and group pricing for all group passengers for assigned territories. Request air group blocks for groups of 10 or more passengers using existing air contract or negotiating an Ad-Hoc Contract with a carrier with which we do not have contracts. Some programs require an Air Series Block be requested once departure dates are set for that tour series. The Specialist will work with the Group Block Specialist and the Inventory Department to determine the number of seats and dates to request. Groups of 10 or less must be booked live in a GDS using air contracts whenever possible. Responsible for analyzing the air rate obtained and comparing the group pricing to ensure the expected profit margin, driven by the optimal air schedule pricing model. Offer alternatives when the best schedule does not meet this pricing model. Maintain air schedules for all passengers booked with air on their tour series. This includes and not limited to ensuring all seat requests are confirmed and meet customer expectations/preferences, submit all special requests, and work all schedule changes to be sure connections are legal and still meet requirements of the tour series. Handle any air emergencies while traveler is on tour whenever air needs to be altered. Release all air group blocks by deadline set by each carrier. This includes tracking all air blocks for profitability and utilization purposes. Proof air manifest 50 days prior to departure, to ensure that names, schedules, seat assignments, and special needs have been sent correctly to the airline carrier prior to ticketing for all passengers booked on their tour series. Research all service issues and determine the best action for recovery resolution and report back to the Manager. Responsible for covering emergencies on pre-scheduled Saturdays/Holidays throughout the year. Knowledge and Skills: Bachelor's degree preferred, but not necessary. Two years' experience in air operations preferred. Skill in customer service Knowledge of air operations, quality control procedures and reporting documentation requirements. Knowledge of a GDS system (Sabre, Amadeus) preferred, but not required. Microsoft Office program experience Ability to work as part of a Team environment. Ability to communicate effectively, both orally and in writing. Ability to organize, prioritize, and schedule work assignments. Ability to foster a cooperative work environment. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to create, compose and edit written materials. Ability to plan and organize to optimize productivity. Ability to analyze and solve problems. Perform special projects and other related duties as assigned or directed by the VP of Operations, Manager of Air Operations, and Group Supervisor. Maintain assigned work area in a safe and orderly condition in accordance with company standards. Comply with all company rules and regulations. Pay range starting at $22.00/hr

About Collette: Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here. We are always looking for talented people who share our values. If you are interested in joining our team, our Talent Pool is the best place to submit your resume, complete your application and highlight your skills. Thank you for your interest in Collette!

Collette is seeking a Marketing Copywriter to join our Marketing Team. This is a hybrid role based at our headquarters in Pawtucket, RI. About Collette: Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here. Job Summary: We're looking for a passionate Marketing Copywriter to craft compelling, strategic, and on-brand content that inspires travelers to explore the world with Collette. You'll write clear, persuasive copy across a wide range of platforms - including digital and print advertising, promotional materials, and content D2C, B2B, and internal audiences. At the heart of this role is storytelling: bringing our travel experiences to life and capturing the emotion, excitement, and authenticity of each journey. You'll collaborate closely with product marketing, design, social media, and international teams to produce content that engages, informs, and converts - from itineraries and brochures to social posts, blogs, and campaign materials. As part of our creative team, you'll work side-by-side with designers, video producers, and strategists to elevate Collette's brand voice and position in the travel industry through thoughtful, impactful storytelling. Primary Functions: Write engaging, brand-aligned copy for campaigns, digital ads, print collateral, email, and more. Collaborate with cross-functional teams to build concepts and bring stories to life. Support international markets and channel leads in executing creative campaigns, brochures, flash sales, and other promotional efforts. Develop a deep understanding of our audiences and craft unique messaging for different customer segments. Maintain consistency in tone, style, and brand voice across all communication channels. Manage multiple projects and deadlines in a fast-paced, highly collaborative environment. Incorporate stakeholder feedback and contribute ideas to strengthen creative content. Uphold the highest standards of grammar, accuracy, and attention to detail. Demonstrate curiosity, initiative, and a passion for travel storytelling. Knowledge and Skills: 3+ years of experience in copywriting, content creation, or marketing communications. Bachelor's degree in Communications, Journalism, or related field preferred. Exceptional writing, proofreading, and editing skills; adept at adapting tone and style for different audiences. Strong project management and collaboration skills; able to work cross-functionally and independently. Familiarity with SEO principles and digital marketing best practices Open-minded approach to integrating AI into daily work tasks. Working knowledge of Microsoft Office and Adobe Creative Suite a plus Desire and ability to travel at least once a year. Passion for writing, creativity, and global exploration. Salary Range: $44,000 - $73,000

Collette is seeking a Software Engineer II to join our growing Technology Team. This is a hybrid role based at headquarters in Pawtucket, RI. About Collette: Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here. Job Summary: At Collette, we're at the beginning of our journey transitioning from a monolithic application stack to a distributed, microservice-based architecture. As a leader in guided travel, we're dedicated to crafting exceptional experiences for our travelers. We are seeking a Software Engineer II to provide technical leadership, design, and implementation of business applications. Utilizing a modern cloud-based infrastructure and catering to hundreds of thousands of travelers worldwide. This role requires someone who has experience in React, Next.js, C#, ASP.NET, Web API MVC, along with Azure migration experience in Azure Services including Azure Virtual Machines, Azure Blob Storage, Azure SQL Database, Azure App Services. Primary Functions: Design and develop back-end services in C#, Docker, Kubernetes, and SQL Server and front-end applications in ASP.NET, React, Next.js and Node.js. Ensure quality via automated testing. Collaborate with cross-functional teams including product managers, designers, and other engineers to deliver scalable and reliable software solutions. Stay updated on emerging technologies and industry trends, continuously enhancing your skills and knowledge to drive innovation within the team. Knowledge & Skills: Bachelor's degree in computer science (preferred) or related field. Understanding of software engineering principles and practices. Experience in front-end technologies including ASP.NET, React, Next.js and Node.js Experience in API design and development. Experience in mobile technologies like Xamarin, iOS and Android is a plus. Experience in relational databases, preferably SQL Server. Excellent problem-solving skills and ability to thrive in a fast-paced, collaborative environment. Strong communication skills with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders. Self-starter with a bias for action, a passion for innovation and continuous learning. Above all, we're seeking an individual who is eager to immerse themselves in our business, embrace emerging technologies, and drive impactful changes within our organization.

Collette is seeking Temporary Production Associates to join our Production & Distribution team from mid-January through mid-April. This is a 40-hour work week onsite at our headquarters in Pawtucket, RI. About Collette: Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here. Primary Functions: Verify and compile guest travel documents for shipping. Collaborate cross-departmentally to identify and resolve challenges related to the compiling of guest travel documents. Use printing and shipping equipment, to print out and ship Collette materials. Performs other functions as assigned. Knowledge and Skills: Proficient computer skills in Microsoft applications. Proactive, positive, and professional approach and demeanor to their work Collaborates well with others and fosters a cooperative work environment. Ability to effectively create and communicate through all means of communication. Able to work a flexible schedule (including occasional overtime and holidays). Demonstrates skill in customer service, time management, and organization. Hourly Rate: $16.50 / hour

Collette is seeking an Air Operations Group Specialist to join our Air Team. This is preferably a hybrid position based out of our Pawtucket, RI headquarters, three days required in office. Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience immersive benefits when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about people. So, what are you waiting for? Your journey starts here. Job Summary: Reporting to the Group Supervisor, Air Operations, this role is responsible for securing air for all group passengers and maintaining all air reservations for all passengers booked on their specified tour series assigned by the Manager of Air Operations. The primary goal of a Air Operations Group Specialist is to obtain the best possible air schedule for our clients while meeting the set profit margin for each program. The Specialist is expected to provide a timely turnaround of requests, with the objective of improving customer excellence. Primary Functions: Coordinate all air transportation for assigned tour series based on contracts and group pricing for all group passengers for assigned territories. Request air group blocks for groups of 10 or more passengers using existing air contract or negotiating an Ad-Hoc Contract with a carrier with which we do not have contracts. Some programs require an Air Series Block be requested once departure dates are set for that tour series. The Specialist will work with the Group Block Specialist and the Inventory Department to determine the number of seats and dates to request. Groups of 10 or less must be booked live in a GDS using air contracts whenever possible. Responsible for analyzing the air rate obtained and comparing the group pricing to ensure the expected profit margin, driven by the optimal air schedule pricing model. Offer alternatives when the best schedule does not meet this pricing model. Maintain air schedules for all passengers booked with air on their tour series. This includes and not limited to ensuring all seat requests are confirmed and meet customer expectations/preferences, submit all special requests, and work all schedule changes to be sure connections are legal and still meet requirements of the tour series. Handle any air emergencies while traveler is on tour whenever air needs to be altered. Release all air group blocks by deadline set by each carrier. This includes tracking all air blocks for profitability and utilization purposes. Proof air manifest 50 days prior to departure, to ensure that names, schedules, seat assignments, and special needs have been sent correctly to the airline carrier prior to ticketing for all passengers booked on their tour series. Research all service issues and determine the best action for recovery resolution and report back to the Manager. Responsible for covering emergencies on pre-scheduled Saturdays/Holidays throughout the year. Knowledge and Skills: Bachelor's degree preferred, but not necessary. Two years' experience in air operations preferred. Skill in customer service Knowledge of air operations, quality control procedures and reporting documentation requirements. Knowledge of a GDS system (Sabre, Amadeus) preferred, but not required. Microsoft Office program experience Ability to work as part of a Team environment. Ability to communicate effectively, both orally and in writing. Ability to organize, prioritize, and schedule work assignments. Ability to foster a cooperative work environment. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to create, compose and edit written materials. Ability to plan and organize to optimize productivity. Ability to analyze and solve problems. Perform special projects and other related duties as assigned or directed by the VP of Operations, Manager of Air Operations, and Group Supervisor. Maintain assigned work area in a safe and orderly condition in accordance with company standards. Comply with all company rules and regulations. Pay range starting at $22.00/hr

Collette is seeking a People & Culture Business Partner (PCBP) to join our People & Culture Team. This is a hybrid role based at our headquarters in Pawtucket, RI. About Collette: Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here. Job Summary: The PCBP is a strategic advisor and change agent within the People & Culture (P&C) team, responsible for aligning P&C initiatives with business objectives. This role partners closely with senior leadership to shape organizational strategy, drive employee engagement, and foster a high-performance culture. The PCBP champions a high-touch, high-tech approach to managing the employee experience and ensures operational excellence across the employee lifecycle. Primary Functions: Strategic Alignment & Leadership Serve as strategic advisor to senior leadership, aligning P&C initiatives with business goals. Help shape organizational strategy through workforce planning, change management, and leadership coaching, support the high touch/high tech approach to managing the employee experience. Talent Management & Development Partner with Talent Acquisition and Learning & Development teams to: Identify skill gaps and succession planning needs. Design and implement inclusive hiring and development programs. Provide hands-on support for personalized onboarding plans Operational Excellence Drives efficiency through: Strong partnership with People Operations Team. Developing SOPs and instructional guides for HR processes. Maintaining knowledge bases and templates to streamline operations. Policy Implementation & Compliance Ensures: Adherence to employment laws and internal policies. Accurate data management absent an HRIS Timely updates to policies in response to legislative changes. Organizational Development Contributes to: Organizational design and restructuring with guidance from SVP, P+C Culture transformation and values reinforcement. Cross-functional collaboration across departments like Marketing, Finance, and Technology. Employee Relations & Performance Management Provide coaching and guidance to managers on employee relations, conflict resolution, and performance management. Facilitate sensitive conversations and ethics investigations with discretion and consistency. Lead exit interviews and feedback analysis to enhance the employee experience. Knowledge & Skills: Bachelor's Degree required, Master's Degree a plus. Human Resources certification a plus. Minimum 5-7 years of relevant experience, preferably within a fast-paced environment. Understanding financial drivers and organizational strategy. Experience in workforce planning and succession models. Experience in acting as a strategic advisor to leadership. Ability to influence leadership and negotiate effectively. Active listening and interpersonal skills to build trust. Experience using analytics to identify trends, inform decisions. Experience in project and change management; ability to manage multiple priorities and drive initiatives. Strong conflict resolution and critical thinking skills to address complex P&C challenges and ethics investigations. DEI program development and implementation. Knowledge of employment law (FMLA, ADA, Title VII, etc.). Strong consulting and coaching skills; must be able to guide managers through sensitive issues. Support for leadership development and performance management. Proficiency in Microsoft Office, HRIS, reporting tools and LMS platforms. Ability to integrate digital solutions into P&C workflows to support the high touch/high tech approach to managing the employee experience. Salary Range: $68,000 - $114,000

Collette is seeking a Corporate Travel Coordinator to join our Air team. This is a hybrid role based out of Headquarters in Pawtucket, RI. Remote candidates may be considered. About Collette: Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here. Job Summary: This position reports to the Manager of Air Operations and Corporate Travel and is responsible for coordinating travel arrangements for all employees traveling on business, including air reservation for the Tour Management workforce, balancing the business needs and budget constraints. This position is also responsible for assisting with issuing airline tickets for guests from all our global offices Primary Functions: Handle and oversee all travel arrangements for employees traveling on business within company guidelines Using airline reservation systems to confirm contracted airfare Leverage hotel relationships and loyalty programs to reduce hotel costs Secure rental cars in airline reservation systems using corporate discount codes Secure air reservations for each tour manager requiring flights to guide a tour, working to accommodate each tour manager's request/preferences while staying within budget. Mitigate costs by securing comps, reduced rates, utilize hotel points, airline points, and unused airline tickets, process refunds and exchanges when needed. Utilize business tracker software to communicate and track all requests, dates, location, and costs. Communicate itineraries to all employee prior to purchasing the travel component. Maintain close communications with the Special Events Specialist to coordinate travel arrangements on all larger employee events. Accurately issue airline tickets accordingly to all rules to avoid any debit memos. Build reservations within our internal reservations system for all corporate travel. Run internal audit and authorize all tickets after issuing. Advise all employees have proper documentation when traveling abroad. Follow all procedures set forth for each job function performed. Perform special projects and other related duties as assigned or directed by the air operations leadership team Maintain clean, organized, and neat work environment at all times. Comply with all company rules and regulations. Knowledge and Skills: Bachelor's degree preferred. Two years of experience desired that is directly related to the duties and responsibilities specified. Experience with an airline reservations system is preferred. Skill in customer service Ability to follow quality control procedures and reporting documentation requirements. Knowledge of a GDS system (Sabre, Amadeus) preferred, but not required. Microsoft Office program experience Ability to work as part of a Team environment to communicate effectively, both orally and in writing. Ability to include organizing, prioritizing, and scheduling work assignments. Ability to foster a cooperative work environment. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to create, compose and edit written materials. Ability to plan and organize to optimize productivity Ability to analyze and solve problems. Pay Range starting at $20.00 / Hour

Job Description Collette is seeking a Content Optimization Writer to join our Marketing Team. This is preferably a hybrid role based at our headquarters in Pawtucket, RI, but remote candidates will also be considered. About Collette: Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here. Job Summary: As search evolves, so must our storytelling. We're looking for an exceptional writer - someone who understands both the art of travel writing and the science of discoverability - to help Collette remain visible, competitive, and inspiring in the AI-powered search era. Reporting to the Senior Manager, Content & Media Strategy, this is a specialized writing role - perfect for a curious, creative storyteller with strong SEO and UX instincts. You'll create content that's rich, human, and ready for discovery in modern search environments, from Google's AI Overviews to voice assistants and beyond. Your focus will be crafting blogs, microblogs, and website copy that are: Answer-first(optimized for how people and AI retrieve information) Entity-rich(structured for semantic search) Beautifully written(true to Collette's warm, editorial tone) You'll bridge SEO and UX, ensuring that what ranks well also reads well - shaping clear, intuitive language that helps travelers navigate their journey from curiosity to conversion. You'll be part of a high-performing copywriting team that turns ideas into stories - from brochures and blogs to full editorial campaigns. This role adds a specialized layer focused on SEO, AEO, discoverability, and UX, connecting travelers to Collette through content that's both inspired and intentional. Primary Functions: Write for Search and Story Create modular blogs and microblogs aligned to funnel stages and search intent. Develop answer-ready, entity-rich copy designed for AI parsing. Bring destination content to life with sensory detail, accuracy, and cultural depth. Elevate the Website Experience Collaborate with design and UX teams to refine headlines, CTAs, FAQs, and page structures. Apply AEO and semantic-search principles to tour and destination pages. Shape copy that improves readability, navigation, and conversion. Support Agile Publishing Optimize and upload content within Collette's CMS (Contentful preferred). Help streamline publishing workflows to move content efficiently from draft to live. Collaborate Across Teams Partner with product marketing, creative, digital, and UX teams to align strategy, storytelling, and search performance. Advocate for human-centered, traveler-focused content across touchpoints. Knowledge and Skills: Exceptional writing ability- Proven background in travel, lifestyle, or editorial storytelling; a natural sense for tone, pacing, and narrative flow. SEO & AEO fluency- Understands keyword intent, passage optimization, and how AI Overviews and semantic search interpret content. UX awareness- Writes scannable, accessible copy that supports user journeys and reduces friction across web and mobile experiences. Analytical mindset - Interprets performance data, search insights, and audience behavior to inform ongoing optimization. Content systems knowledge - Experience with CMS tools and structured content models (Contentful preferred). AI literacy - Comfortable using AI responsibly to enhance writing, efficiency, and research without sacrificing creativity or brand voice. Collaborative communicator - Works seamlessly with creative, product, and technical teams. Travel passion - Interest or experience in travel writing, culture, or global destinations. What Success Looks Like: Discoverability: Content consistently earns visibility in AI Overviews and high-intent searches. Conversion: Optimized copy improves user flow and engagement. Efficiency: Publishing workflows become faster and smoother. Excellence: Content reflects Collette's unique blend of expertise, warmth, and trust. If you're a storyteller at heart who also understands how search thinks, we'd love to hear from you. Submit your resume, portfolio, and a brief note about why this role speaks to you. Salary Range: $75,000 - $85,000

Job Description Collette is seeking a Staff Engineer to join our growing Technology team. This is a hybrid role based at our headquarters in Pawtucket, RI. About Collette: Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. Collette is all about people. So, what are you waiting for? Your journey starts here. Job Summary We are seeking a Staff Engineer to join our growing team. In this role, you will leverage your deep technical expertise to solve challenging problems, guide technical direction, and mentor junior engineers. At Collette, we're at the beginning of our journey transitioning from a monolithic application stack to a distributed, microservice-based architecture. As a leader in guided travel, we're dedicated to crafting exceptional experiences for our travelers. We are seeking a Staff Engineer to provide technical leadership, design, and implementation of our next generation customer web product. Utilizing a modern cloud-based infrastructure and catering to hundreds of thousands of travelers worldwide. This role requires someone willing to work full stack in a microservices architecture with a front-end built in React and Next.js. A successful candidate will have a broad skillset covering front-end, back-end, cloud technologies in Azure, and DevOps practices in CI/CD. Primary Functions Lead design and development of back-end services in C#, Docker, Kubernetes, and SQL Server and front-end applications in React, Next.js and Node.js. Lead architecture design, code reviews, and technical discussions. Ensure quality via automated testing. Mentor Senior Software Engineers and more junior members on the team in best practices and technologies fostering their growth and development. Advocate for technical excellence by establishing best practices, conducting code reviews, and identifying opportunities for improvement. Collaborate with cross-functional teams including product managers, designers, and other engineers to deliver scalable and reliable software solutions. Stay updated on emerging technologies and industry trends, continuously enhancing your skills and knowledge to drive innovation within the team. Identify and mitigate technical risks, proactively developing solutions to potential problems. Communicate complex technical concepts clearly and concisely to both technical and non-technical audiences. Knowledge & Skills Bachelor's degree in computer science (preferred) or related field. 8+ years of relevant work experience, demonstrating a deep understanding of software engineering principles and practices. Proficiency in front-end technologies including React, Next.js and Node.js. Proficiency in API design and development and with cloud engineering, Azure services preferred. Proven track record in building distributed microservices at scale, coupled with expertise in relational databases, preferably SQL Server. Experience mentoring and coaching junior engineers. Strong understanding of software development best practices (e.g., version control, testing, continuous integration/continuous delivery). Excellent problem-solving skills and ability to thrive in a fast-paced, collaborative environment. Strong communication skills with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders. Self-starter with a bias for action, a passion for innovation and continuous learning. Experience in the travel industry preferred. Experience in transformational projects from monolithic to decoupled services preferred. Above all, we're seeking an individual who is eager to immerse themselves in our business, embrace emerging technologies, and drive impactful change within our organization.

Job Description Collette is seeking a Software Engineer II to join our growing Technology Team. This is a hybrid role based at headquarters in Pawtucket, RI. About Collette: Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here. Job Summary: At Collette, we're at the beginning of our journey transitioning from a monolithic application stack to a distributed, microservice-based architecture. As a leader in guided travel, we're dedicated to crafting exceptional experiences for our travelers. We are seeking a Software Engineer II to provide technical leadership, design, and implementation of business applications. Utilizing a modern cloud-based infrastructure and catering to hundreds of thousands of travelers worldwide. This role requires someone who has experience in React, Next.js, C#, ASP.NET, Web API MVC, along with Azure migration experience in Azure Services including Azure Virtual Machines, Azure Blob Storage, Azure SQL Database, Azure App Services. Primary Functions: Design and develop back-end services in C#, Docker, Kubernetes, and SQL Server and front-end applications in ASP.NET, React, Next.js and Node.js. Ensure quality via automated testing. Collaborate with cross-functional teams including product managers, designers, and other engineers to deliver scalable and reliable software solutions. Stay updated on emerging technologies and industry trends, continuously enhancing your skills and knowledge to drive innovation within the team. Knowledge & Skills: Bachelor's degree in computer science (preferred) or related field. Understanding of software engineering principles and practices. Experience in front-end technologies including ASP.NET, React, Next.js and Node.js Experience in API design and development. Experience in mobile technologies like Xamarin, iOS and Android is a plus. Experience in relational databases, preferably SQL Server. Excellent problem-solving skills and ability to thrive in a fast-paced, collaborative environment. Strong communication skills with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders. Self-starter with a bias for action, a passion for innovation and continuous learning. Above all, we're seeking an individual who is eager to immerse themselves in our business, embrace emerging technologies, and drive impactful changes within our organization.

Job Description Collette is seeking Temporary Production Associates to join our Production & Distribution team from mid-January through mid-April. This is a 40-hour work week onsite at our headquarters in Pawtucket, RI. About Collette: Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here. Primary Functions: Verify and compile guest travel documents for shipping. Collaborate cross-departmentally to identify and resolve challenges related to the compiling of guest travel documents. Use printing and shipping equipment, to print out and ship Collette materials. Performs other functions as assigned. Knowledge and Skills: Proficient computer skills in Microsoft applications. Proactive, positive, and professional approach and demeanor to their work Collaborates well with others and fosters a cooperative work environment. Ability to effectively create and communicate through all means of communication. Able to work a flexible schedule (including occasional overtime and holidays). Demonstrates skill in customer service, time management, and organization. Hourly Rate: $16.50 / hour

Job Description Collette is seeking a Corporate Travel Coordinator to join our Air team. This is a hybrid role based out of Headquarters in Pawtucket, RI. Remote candidates may be considered. About Collette: Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here. Job Summary: This position reports to the Manager of Air Operations and Corporate Travel and is responsible for coordinating travel arrangements for all employees traveling on business, including air reservation for the Tour Management workforce, balancing the business needs and budget constraints. This position is also responsible for assisting with issuing airline tickets for guests from all our global offices Primary Functions: Handle and oversee all travel arrangements for employees traveling on business within company guidelines Using airline reservation systems to confirm contracted airfare Leverage hotel relationships and loyalty programs to reduce hotel costs Secure rental cars in airline reservation systems using corporate discount codes Secure air reservations for each tour manager requiring flights to guide a tour, working to accommodate each tour manager's request/preferences while staying within budget. Mitigate costs by securing comps, reduced rates, utilize hotel points, airline points, and unused airline tickets, process refunds and exchanges when needed. Utilize business tracker software to communicate and track all requests, dates, location, and costs. Communicate itineraries to all employee prior to purchasing the travel component. Maintain close communications with the Special Events Specialist to coordinate travel arrangements on all larger employee events. Accurately issue airline tickets accordingly to all rules to avoid any debit memos. Build reservations within our internal reservations system for all corporate travel. Run internal audit and authorize all tickets after issuing. Advise all employees have proper documentation when traveling abroad. Follow all procedures set forth for each job function performed. Perform special projects and other related duties as assigned or directed by the air operations leadership team Maintain clean, organized, and neat work environment at all times. Comply with all company rules and regulations. Knowledge and Skills: Bachelor's degree preferred. Two years of experience desired that is directly related to the duties and responsibilities specified. Experience with an airline reservations system is preferred. Skill in customer service Ability to follow quality control procedures and reporting documentation requirements. Knowledge of a GDS system (Sabre, Amadeus) preferred, but not required. Microsoft Office program experience Ability to work as part of a Team environment to communicate effectively, both orally and in writing. Ability to include organizing, prioritizing, and scheduling work assignments. Ability to foster a cooperative work environment. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to create, compose and edit written materials. Ability to plan and organize to optimize productivity Ability to analyze and solve problems. Pay Range starting at $20.00 / Hour