Collette jobs - 31 jobs

Collette is seeking an Air Operations Group Specialist to join our Air Team. This is preferably a hybrid position based out of our Pawtucket, RI headquarters, three days required in office. Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience immersive benefits when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about people. So, what are you waiting for? Your journey starts here. Job Summary: Reporting to the Group Supervisor, Air Operations, this role is responsible for securing air for all group passengers and maintaining all air reservations for all passengers booked on their specified tour series assigned by the Manager of Air Operations. The primary goal of a Air Operations Group Specialist is to obtain the best possible air schedule for our clients while meeting the set profit margin for each program. The Specialist is expected to provide a timely turnaround of requests, with the objective of improving customer excellence. Primary Functions: Coordinate all air transportation for assigned tour series based on contracts and group pricing for all group passengers for assigned territories. Request air group blocks for groups of 10 or more passengers using existing air contract or negotiating an Ad-Hoc Contract with a carrier with which we do not have contracts. Some programs require an Air Series Block be requested once departure dates are set for that tour series. The Specialist will work with the Group Block Specialist and the Inventory Department to determine the number of seats and dates to request. Groups of 10 or less must be booked live in a GDS using air contracts whenever possible. Responsible for analyzing the air rate obtained and comparing the group pricing to ensure the expected profit margin, driven by the optimal air schedule pricing model. Offer alternatives when the best schedule does not meet this pricing model. Maintain air schedules for all passengers booked with air on their tour series. This includes and not limited to ensuring all seat requests are confirmed and meet customer expectations/preferences, submit all special requests, and work all schedule changes to be sure connections are legal and still meet requirements of the tour series. Handle any air emergencies while traveler is on tour whenever air needs to be altered. Release all air group blocks by deadline set by each carrier. This includes tracking all air blocks for profitability and utilization purposes. Proof air manifest 50 days prior to departure, to ensure that names, schedules, seat assignments, and special needs have been sent correctly to the airline carrier prior to ticketing for all passengers booked on their tour series. Research all service issues and determine the best action for recovery resolution and report back to the Manager. Responsible for covering emergencies on pre-scheduled Saturdays/Holidays throughout the year. Knowledge and Skills: Bachelor's degree preferred, but not necessary. Two years' experience in air operations preferred. Skill in customer service Knowledge of air operations, quality control procedures and reporting documentation requirements. Knowledge of a GDS system (Sabre, Amadeus) preferred, but not required. Microsoft Office program experience Ability to work as part of a Team environment. Ability to communicate effectively, both orally and in writing. Ability to organize, prioritize, and schedule work assignments. Ability to foster a cooperative work environment. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to create, compose and edit written materials. Ability to plan and organize to optimize productivity. Ability to analyze and solve problems. Perform special projects and other related duties as assigned or directed by the VP of Operations, Manager of Air Operations, and Group Supervisor. Maintain assigned work area in a safe and orderly condition in accordance with company standards. Comply with all company rules and regulations. Pay range starting at $22.00/hr

Collette is seeking a Air Operations Supervisor to join our Air Team. This is a hybrid role based at our Headquarters in Pawtucket RI. Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here. Job Summary: Reporting to the Manager, Air Operations, this role is responsible for the supervision, administration, and work management of Retail Air Team. Collaborate with Management across departments, including Outside Sales, to generate retail revenue, maintain a healthy profit margin and provide optimum customer service in the retail channel. Exemplify strong time management skills with a focus on operational efficiencies and customer retention. Assume responsibility of first tier air emergency response on and off hours on a rotating basis. Primary Functions: Supervise, train and develop direct subordinates. Hold all subordinates accountable in obtaining each of their strategic tactics. Evaluate performance for all subordinates and provide continuous coaching throughout the year. Compose and deliver year end assessments for all subordinates in adherence to company policy. Work closely with retail air staff and client care center to help resolve any guest issues. Review and follow up on assignments and resolve problems to provide quality customer service. Review customer responses from post-booking survey to determine trends and initiate measures to correct course. Ensure escalated responses are responded to in a timely manner. Assist with general administrative duties such as, but not limited to, scheduling work assignments, tracking productivity and comprehensive department training. Conduct thorough interviews with prospective candidates to assess their qualifications, skills, and cultural fit for the organization. Review air reservations that affect the productivity and proficiency of the department and improve guests' satisfaction. Conduct training sessions to enhance performance and skill among the Retail Air Coordinators as determined by the Manager. Required to work flexible shifts, including some evenings and weekends, to accommodate air requirements and management needs. Prioritize workload and manage multiple priorities to meet expected deadlines. Ensure that all communication, as a representative of Collette, is professional, clear and adheres to policy. Training: Responsible for assisting in training the air department staff, answering inquiries, and monitoring the goals and objectives of the department. Assist with weekly staff meetings to review contacts and enhance overall understanding of rates and carrier restrictions. Assist with cross-training key departments to enhance productivity and proficiency as they relate to air operations. Utilize Collette Connects to communication announcements, news stories and changes to the organization. Knowledge and Skills: Bachelor's degree preferred and encouraged, including opportunities to obtain with approved assistance programs. Two years of experience desired, that is directly related to the duties and responsibilities specified. Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments. Ability to foster a cooperative work environment. Skill in customer service and fiscal management. Knowledge of GDS air systems, sales, operations, quality control procedures and reporting documentation requirements. Effective negotiation skills. Ability to communicate effectively, both orally and in writing. Employee development and performance management skills. Ability to make evaluative judgements. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to create, compose and edit written materials. Ability to develop, plan, and implement short and long-range goals. Ability to investigate and analyze information and to draw conclusions. Ability to plan and organize to optimize productivity of team. Ability to analyze and solve problems. Maintains assigned work area in safe and orderly condition in accordance with company standards. Comply with all company rules and regulations. Performs other related duties as assigned or directed. Pay range: $43,000 - $58,000

Collette is seeking a Marketing Copywriter to join our Marketing Team. This is a hybrid role based at our headquarters in Pawtucket, RI. About Collette: Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here. Job Summary: We're looking for a passionate Marketing Copywriter to craft compelling, strategic, and on-brand content that inspires travelers to explore the world with Collette. You'll write clear, persuasive copy across a wide range of platforms - including digital and print advertising, promotional materials, and content D2C, B2B, and internal audiences. At the heart of this role is storytelling: bringing our travel experiences to life and capturing the emotion, excitement, and authenticity of each journey. You'll collaborate closely with product marketing, design, social media, and international teams to produce content that engages, informs, and converts - from itineraries and brochures to social posts, blogs, and campaign materials. As part of our creative team, you'll work side-by-side with designers, video producers, and strategists to elevate Collette's brand voice and position in the travel industry through thoughtful, impactful storytelling. Primary Functions: Write engaging, brand-aligned copy for campaigns, digital ads, print collateral, email, and more. Collaborate with cross-functional teams to build concepts and bring stories to life. Support international markets and channel leads in executing creative campaigns, brochures, flash sales, and other promotional efforts. Develop a deep understanding of our audiences and craft unique messaging for different customer segments. Maintain consistency in tone, style, and brand voice across all communication channels. Manage multiple projects and deadlines in a fast-paced, highly collaborative environment. Incorporate stakeholder feedback and contribute ideas to strengthen creative content. Uphold the highest standards of grammar, accuracy, and attention to detail. Demonstrate curiosity, initiative, and a passion for travel storytelling. Knowledge and Skills: 3+ years of experience in copywriting, content creation, or marketing communications. Bachelor's degree in Communications, Journalism, or related field preferred. Exceptional writing, proofreading, and editing skills; adept at adapting tone and style for different audiences. Strong project management and collaboration skills; able to work cross-functionally and independently. Familiarity with SEO principles and digital marketing best practices Open-minded approach to integrating AI into daily work tasks. Working knowledge of Microsoft Office and Adobe Creative Suite a plus Desire and ability to travel at least once a year. Passion for writing, creativity, and global exploration. Salary Range: $44,000 - $73,000

Collette is seeking a Senior Graphic Designer to join our Marketing Team. This is a full-time hybrid role based at our headquarters in Pawtucket, RI. About Collette: Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here. Job Summary: Reporting to the Art Director, the Senior Graphic Designer leads the creation of compelling visual content that supports Collette's brand and business goals. This role balances hands-on design work with mentorship and leadership responsibilities - bringing strategic thinking, design excellence, and brand stewardship to every project. The Senior Designer collaborates closely with the Art Director, Associate Creative Director, Creative Team, and cross-functional teams to deliver thoughtful, effective creative across channels. Primary Functions Lead design projects from concept to completion across various platforms (including print, digital, etc.). Collaborate with the Art Director and project owners to define strategy, scope, and creative direction. Provide informal feedback and guidance to designers during early concepting stages. Review and approve early-stage design work before routing. Ensure brand consistency across all visual outputs. Research design trends and bring innovative ideas to the team. Help with resource planning and workload distribution. Participate in brainstorming sessions and contribute ideas that elevate creative output. Support onboarding and training of new designers. Serve as back-up to Art Director for escalated design questions or issues. Key Project Types: Seasonal campaign development Strategic initiatives Presentation design Internal culture and HR communications Paid media Establishing templates and annual looks Knowledge & Skills: Expertise in Adobe Creative Suite (InDesign, Photoshop, Illustrator) in a Mac environment. 3-5 years of design experience; Bachelor's degree preferred. Strong understanding of print processes and responsive digital design. Experience with digital work management systems preferred. Ability to think strategically and execute creatively. Strong collaboration, communication, and time management skills. Desire and ability to travel at least once per year. Salary range: $60,000 - $100,000

Collette is seeking an Accounts Payable Coordinator to join our Accounting Department. This is a hybrid position based at our headquarters in Pawtucket, RI About Collette: Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here. Primary Functions: Responsible for reviewing and processing payments for door to door, hometown pick up, and airport/hotel transfer services. Perform reconciliation between tour vouchers, vendor contracts, and vendor invoices for all tours in multiple currencies worldwide and process payments accordingly. Resolve vendor inquiries regarding invoice to contract disputes and outstanding balances. Negotiate cancel penalties as needed. Maintain positive vendor relationships. Analyze tour build and itineraries as compared to vendor contracts and invoices. Effectively utilize and maintain TrinDocs (a workflow/filing system). Assist the product team with inquires as requested. Assist with maintaining accounting controls with vendor bank details. Other duties as assigned. Knowledge and Skills: Ability to work independently with minimal supervision. Ability to work collaboratively in a team environment. Minimum of 2 years' experience in Accounts Payable or a related field. Basic knowledge of accounting principles and strong mathematical skills. Working knowledge of Microsoft Word and Excel. Ability to multitask and problem solve. Pay range starting at $22.00/hr

Collette is seeking a Software Engineer Intern. This is a hybrid role based at our headquarters in Pawtucket, RI for 40 hours per week. The Collette Intern Program is our best in class opportunity for college-level students who are looking to explore career paths and learn more about the travel industry, international business, corporate citizenship and Collette's culture through a cohesive and centralized program experience. Join a class of over 20 interns doing meaningful work in a values driven company. Here are some ways in which you can expect Collette to give back to you: Purpose - as a Collette intern you will experience a meaningful summer program with your working team, supporting real, hands-on business projects. Variety - Interns will participate in a comprehensive, cohesive and structured blend of business-specific experiences and a shared learning curriculum through our Summer Series programming and events. Networking - with over 20 other interns you get the chance to network and learn from one another, as well as your specific business team members, leaders, and mentors. Results - where applicable, Collette Interns will have the opportunity to be considered for full time positions with us after graduation. Job Summary: At Collette, we're at the beginning of our journey transitioning from a monolithic application stack to a distributed, microservice-based architecture. As a leader in guided travel, we're dedicated to crafting exceptional experiences for our travelers. We are seeking a Software Engineer Intern to work on our next generation customer web product. Utilizing a modern cloud-based infrastructure and catering to hundreds of thousands of travelers worldwide. This role requires someone willing to work full stack in a microservices architecture with a front-end built in React and Next.js. A successful candidate will be seeking a bachelor's degree in computer science or equivalent and a broad skillset covering front-end and back-end technologies. Primary Functions: Provide daily status on their activities to team members and manager. Call out blockers to progress, identify gaps in requirements, provide potential solutions. Submit code changes via pull requests in Github. Schedule code reviews with different engineers on the team, pushing forward on their project with feedback given. Prepare and deliver a final project presentation. Collaborate with cross-functional teams including product managers, designers, and other engineers to deliver scalable and reliable software solutions. Knowledge & Skills: Pursuing a bachelor's degree in computer science (preferred) or related field. Understanding of software engineering principles and practices. Be familiar with one or more of the following software languages: C#, JavaScript, Typescript, and SQL. Familiarity with the following is a plus: React, Next.js and Node.js, Docker, Playwright, Automated Testing. Excellent problem-solving skills and ability to thrive in a fast-paced, collaborative environment. Strong communication skills with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders. Self-starter with a bias for action, a passion for innovation and continuous learning. Above all, we're seeking an individual who is eager to immerse themselves in our business, embrace emerging technologies, and drive impactful change within our organization. Hourly rate: $18.00/hr

Collette is looking for a Social Media Intern to join our Marketing Team. This is a hybrid role based at our headquarters in Pawtucket, RI for 40 hours per week. The Collette Intern Program is our best-in-class opportunity for college level students who are looking to explore career paths and learn more about the travel industry, international business, corporate citizenship and Collette's culture through a cohesive and centralized program experience. Join a class of over 20 interns doing meaningful work in a values driven company. Here are some ways in which you can expect Collette to give back to you: Purpose - as a Collette intern you will experience a meaningful summer program with your working team, supporting real, hands-on business projects. Variety - Interns will participate in a comprehensive, cohesive and structured blend of business-specific experiences and a shared learning curriculum through our Summer Series programming and events. Networking - with over 20 other interns you get the chance to network and learn from one another, as well as your specific business team members, leaders, and mentors. Results - where applicable, Collette Interns will have the opportunity to be considered for full time positions with us after graduation. Job Summary: The Social Media Intern creates and schedules brand content across a variety of social platforms, drives social interactions with fans and followers, and supports specific content marketing initiatives and campaigns, all while providing social customer care. This internship requires an understanding of creating, editing, publishing, and sharing content on multiple social channels. Ideal candidates must understand the unique requirements of each channel and be able to maintain the organization's voice in each. Primary Functions: Assist the social media team in planning and executing the company's social media strategy. Maintain community management of online review sites and social media channels. Support the social media team in actively reporting on organic and paid social media insights. Responsible for coordinating with the social media and creative teams to create original multimedia assets that support social marketing initiatives. Identifying authoritative and influential individuals and brands on the social web and implementing a social networking strategy to facilitate and nurture strategic partnerships. Maintaining an active, well-rounded presence in social media, demonstrating a command of each network and their best practices, and easily adopting the brand voice in each. Performing social listening, customer care, and reputation management in line with the brand's moderation policy, reporting on findings, and providing feedback to appropriate internal stakeholders as needed. Other relevant duties as assigned. Knowledge and Skills: Knowledge and experience of the social media/digital marketing field in a business setting Working towards a Bachelor's degree in marketing, media communications, or related area of study Knowledge of social listening tools such as Hootsuite Strong written and verbal communication skills Proficient with Microsoft Office products Hourly rate: $18.00/hr

About Collette: Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here. We are always looking for talented people who share our values. If you are interested in joining our team, our Talent Pool is the best place to submit your resume, complete your application and highlight your skills. Thank you for your interest in Collette!

Job Description Collette is seeking a Retail Supervisor, Air Operations, to join our Air Team. This is a a hybrid role based at our Headquarters in Pawtucket RI. About Collette: Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here. Job Summary: Reporting to the Manager, Air Operations, this role is responsible for the supervision, administration, and work management of Retail Air Team. Collaborate with Management across departments, including Outside Sales, to generate retail revenue, maintain a healthy profit margin and provide optimum customer service in the retail channel. Exemplify strong time management skills with a focus on operational efficiencies and customer retention. Assume responsibility of first tier air emergency response on and off hours on a rotating basis. Primary Functions: Supervise, train and develop direct subordinates. Hold all subordinates accountable in obtaining each of their strategic tactics. Evaluate performance for all subordinates and provide continuous coaching throughout the year. Compose and deliver year end assessments for all subordinates in adherence to company policy. Work closely with retail air staff and client care center to help resolve any guest issues. Review and follow up on assignments and resolve problems to provide quality customer service. Review customer responses from post-booking survey to determine trends and initiate measures to correct course. Ensure escalated responses are responded to in a timely manner. Assist with general administrative duties such as, but not limited to, scheduling work assignments, tracking productivity and comprehensive department training. Conduct thorough interviews with prospective candidates to assess their qualifications, skills, and cultural fit for the organization. Review air reservations that affect the productivity and proficiency of the department and improve guests' satisfaction. Conduct training sessions to enhance performance and skill among the Retail Air Coordinators as determined by the Manager. Required to work flexible shifts, including some evenings and weekends, to accommodate air requirements and management needs. Prioritize workload and manage multiple priorities to meet expected deadlines. Ensure that all communication, as a representative of Collette, is professional, clear and adheres to policy. Training: Responsible for assisting in training the air department staff, answering inquiries, and monitoring the goals and objectives of the department. Assist with weekly staff meetings to review contacts and enhance overall understanding of rates and carrier restrictions. Assist with cross-training key departments to enhance productivity and proficiency as they relate to air operations. Utilize Collette Connects to communication announcements, news stories and changes to the organization. Knowledge and Skills: Bachelor's degree preferred and encouraged, including opportunities to obtain with approved assistance programs. Two years of experience desired, that is directly related to the duties and responsibilities specified. Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments. Ability to foster a cooperative work environment. Skill in customer service and fiscal management. Knowledge of GDS air systems, sales, operations, quality control procedures and reporting documentation requirements. Effective negotiation skills. Ability to communicate effectively, both orally and in writing. Employee development and performance management skills. Ability to make evaluative judgements. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to create, compose and edit written materials. Ability to develop, plan, and implement short and long-range goals. Ability to investigate and analyze information and to draw conclusions. Ability to plan and organize to optimize productivity of team. Ability to analyze and solve problems. Maintains assigned work area in safe and orderly condition in accordance with company standards. Comply with all company rules and regulations. Performs other related duties as assigned or directed. Pay range: $43,000 - $58,000

Collette is seeking a Cybersecurity Intern. This is a hybrid role based at our headquarters in Pawtucket, RI for 32 hours per week. The Collette Intern Program is our best-in-class opportunity for college level students who are looking to explore career paths and learn more about the travel industry, international business, corporate citizenship and Collette's culture through a cohesive and centralized program experience. Join a class of over 20 interns doing meaningful work in a values driven company. Here are some ways in which you can expect Collette to give back to you: Purpose - as a Collette intern you will experience a meaningful summer program with your working team, supporting real, hands-on business projects. Variety - Interns will participate in a comprehensive, cohesive and structured blend of business-specific experiences and a shared learning curriculum through our Summer Series programming and events. Networking - with over 20 other interns you get the chance to network and learn from one another, as well as your specific business team members, leaders, and mentors. Results - where applicable, Collette Interns will have the opportunity to be considered for full time positions with us after graduation. Job Summary: In this position, the selected Cybersecurity Intern will assist the security and operations teams in protecting Collette's information systems, applications and data used by our global team of guided travel professionals and support staff. This internship is intended to provide hands-on experience in cybersecurity operations, risk management, and compliance. The intern will support daily security tasks, help monitor systems for threats, and contribute to projects aimed at strengthening Collette's security posture. This is a great opportunity to develop cybersecurity competencies and gain business acumen in a professional environment. Primary Functions: Monitor and analyze network and system activity for potential cybersecurity events. Respond to reported security concerns. Support vulnerability scanning and patch management processes. Conduct internal audits and threat assessments and report results. Help maintain and update security documentation, policies, and procedures. Assist with user security awareness initiatives and training programs. Collaborate with IT and security teams on access control and identity management tasks. Apply academic knowledge while collaborating with security team members to complete a security-focused project. Qualifications: Currently pursuing a degree in Cybersecurity, Information Technology, Computer Science, or related field. Basic understanding of networking, operating systems, and security principles. Familiarity with security tools (e.g., antivirus, firewalls, SIEM) is a plus. Strong analytical and problem-solving skills. Ability to work independently and as part of a team. Knowledge and Skills: Excellent interpersonal and communication skills; ability to interact effectively with others. Strong problem-solving, influencing, and analytical skills. Good organizational skills; ability to manage multiple tasks and competing demands. Familiarity with Microsoft Office - Outlook, Word, Excel, PowerPoint Excellent written and verbal skills. Hourly rate: $18.00/hr

Collette is seeking a Engineering Manager to join our growing Technology team. This is a hybrid role based at our headquarters in Pawtucket, RI. About Collette: Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about people. So, what are you waiting for? Your journey starts here. Job Summary We are seeking an Engineering Manager to join our growing team. In this role, you will leverage your deep technical expertise to solve challenging problems, guide technical direction, and mentor junior engineers. At Collette, we're at the beginning of our journey transitioning from a monolithic application stack to a distributed, microservice-based architecture. As a leader in guided travel, we're dedicated to crafting exceptional experiences for our travelers. We are seeking an Engineering Manager to provide technical leadership, design, and implementation of our next generation Products and Pricing applications. This role requires someone willing to play a key role in researching and developing innovative products. Collaborating closely with various teams, you will ensure that projects are delivered on schedule and within budget, maintaining a high level of quality and adherence to organizational objectives. If you are a motivated and strategic professional with a passion for driving engineering excellence, we invite you to join our team and contribute to our continued success. A successful candidate will have a broad skillset covering front-end, back-end, cloud technologies in Azure, and DevOps practices in CI/CD. Primary Functions Research and develop designs and products Work with product manager in researching and developing innovative products. Responsible for leading and coordinating multiple projects across diverse teams. Develop efficient processes, executing effective strategies, and ensuring the timely completion of projects. Work with third party vendors for product implementation and integration with existing systems. Lead design and development of back-end services in C#, Docker, Kubernetes, and SQL Server and front-end applications in React, WPF and Winforms. Lead architecture design, code reviews, and technical discussions. Ensure quality via automated testing. Determine the need for training and talent development Mentor Senior Software Engineers and more junior members on the team in best practices and technologies fostering their growth and development. Hire contractors and build teams Advocate for technical excellence by establishing best practices, conducting code reviews, and identifying opportunities for improvement. Collaborate with cross-functional teams including product managers, designers, and other engineers to deliver scalable and reliable software solutions. Stay updated on emerging technologies and industry trends, continuously enhancing your skills and knowledge to drive innovation within the team. Identify and mitigate technical risks, proactively developing solutions to potential problems. Communicate complex technical concepts clearly and concisely to both technical and non-technical audiences. Knowledge & Skills Bachelor's degree in computer science (preferred) or related field. 8+ years of relevant work experience, demonstrating a deep understanding of software engineering principles and practices. 3+ years of experience in managing an engineering team. Proficiency in API design and development and with cloud engineering, Azure services preferred. Proven track record in building distributed microservices at scale, coupled with expertise in relational databases, preferably SQL Server. Strong understanding of software development best practices (e.g., version control, testing, continuous integration/continuous delivery). Experience mentoring and coaching junior engineers. Strong communication skills for overseeing staff and working with other management personnel. Strong communication skills with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders. Excellent problem-solving skills and ability to thrive in a fast-paced, collaborative environment. Self-starter with a bias for action, a passion for innovation and continuous learning. Experience in the travel industry preferred. Experience in transformational projects from monolithic to decoupled services preferred. Organizational skills for keeping track of various budgets, employees, and schedules simultaneously Compensation & Benefits We believe in taking care of our team-inside and outside of work. The base salary range for this position is $120,000-$180,000. What We Offer: Health & Wellness: Medical, Dental, and Vision coverage-plus a Peloton One Membership to keep you moving Time Off: Generous PTO, paid holidays, and your birthday! Volunteer Time: Paid hours to give back to causes you care about Financial Security: 401(k) with company match Family Support: Paid parental leave, paid bereavement leave and access to our Employee Assistance Program Career Growth: Tuition reimbursement to help you level up your skills Exclusive travel discounts, incentives and more! Above all, we're seeking an individual who is eager to immerse themselves in our business, embrace emerging technologies, and drive impactful change within our organization.

Collette is seeking a Pricing & Market Analysis Intern. This is a hybrid role based at our headquarters in Pawtucket, RI for 32 hours per week. The Collette Intern Program is our best-in-class opportunity for college level students who are looking to explore career paths and learn more about the travel industry, international business, corporate citizenship and Collette's culture through a cohesive and centralized program experience. Join a class of over 20 interns doing meaningful work in a values driven company. Here are some ways in which you can expect Collette to give back to you: Purpose - as a Collette intern you will experience a meaningful summer program with your working team, supporting real, hands-on business projects. Variety - Interns will participate in a comprehensive, cohesive and structured blend of business-specific experiences and a shared learning curriculum through our Summer Series programming and events. Networking - with over 20 other interns you get the chance to network and learn from one another, as well as your specific business team members, leaders, and mentors. Results - where applicable, Collette Interns will have the opportunity to be considered for full time positions with us after graduation. Job Summary: The Pricing & Market Analysis Intern will be required to conduct analysis and project-based work to support the success of the upcoming pricing season. This will include review and maintenance of past and current year pricing documents, as well as preparation of documents for the forthcoming year. Critical skills necessary are attention to detail, ability to research, multi-task, look for trends, organizational skills, and a curious mindset. Primary Functions: Complete 2027 pricing documents ahead of 2028 pricing season Track competitor brochures in each international market Track competitor comparable tours in US market Review 2026 competitive templates and update with 2027 tour changes and price changes Complete other research projects and assignments as needed Knowledge and Skills: Career Level: (Undergraduate/Graduate) Education: Some College Coursework Organized Attention to detail Proficient in excel Hourly rate: $18.00/hr

Job Description Collette is seeking a Video Intern. This is a hybrid role based at our headquarters in Pawtucket, RI for 32 hours per week. The Collette Intern Program is our best in class opportunity for college-level students who are looking to explore career paths and learn more about the travel industry, international business, corporate citizenship and Collette's culture through a cohesive and centralized program experience. Join a class of over 20 interns doing meaningful work in a values driven company. Here are some ways in which you can expect Collette to give back to you: Purpose - as a Collette intern you will experience a meaningful summer program with your working team, supporting real, hands-on business projects. Variety - Interns will participate in a comprehensive, cohesive and structured blend of business-specific experiences and a shared learning curriculum through our Summer Series programming and events. Networking - with over 20 other interns you get the chance to network and learn from one another, as well as your specific business team members, leaders, and mentors. Results - where applicable, Collette Interns will have the opportunity to be considered for full time positions with us after graduation. Primary Functions: Assisting our video team in Marketing with various projects that will include brand campaigns. Organizing video assets in Collette's asset library, including labeling video. Producing videos for various Collette tour packages, and assisting with external/internal video projects and requests. Creating b-roll stringouts around content in the video archives including by destination, theme (culinary, wildlife, nature, etc). Work with team members to ensure each project is of high quality, and adheres to corporate brand identity. Contribute to the department's learning culture by bringing new ideas and design best practices to the team for discussion. Knowledge and Skills: Mac Software: Adobe Premiere Pro CC, Adobe After Effects, Adobe Photoshop Exceptional communication skills high energy, attention to detail, organizational ability and be deadline oriented. Candidates must be focused, organized and driven. Ability to work independently is a must. Skills and knowledge to be gained by the intern: Increase student's career awareness Increase student's professional knowledge Increase student's technical skills Increase student's work-readiness skills How the student will be supervised and by whom: Video/Marketing Department Frequent Monitoring Weekly Check In's Hourly Rate: $18.00/hr

Collette is seeking a Senior Software Engineer - DevOps, to join our growing Technology Team. This is a hybrid role based at our headquarters in Pawtucket, RI. About Collette: Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about people. So, what are you waiting for? Your journey starts here. Job Summary: In this role, you will leverage your deep technical expertise to solve challenging problems, guide technical direction, and mentor junior engineers. Collette is looking for a Senior Software Engineer - DevOps to help lead our exciting journey as we transition from a monolithic application stack to a distributed, microservice-based architecture. This role offers a unique opportunity to help Collette adopt modern DevOps practices and cloud technologies. You will work as part of our growing DevOps team to develop, deploy, and maintain CI/CD pipelines, automate infrastructure provisioning, and ensure the reliability and scalability of our systems. Primary Functions: Design and implement reusable CI/CD pipelines to ensure smooth and efficient deployment processes for our microservices platform. Collaborate with development, and QA teams to automate and streamline our operations and processes. Monitor and analyze system performance, reliability, and security, and implement improvements as needed. Develop and maintain infrastructure as code (IaC) using tools like Terraform and Pulumi. Ensure high availability and scalability of our services through effective use of Azure services. Troubleshoot and resolve issues in development, test, and production environments. Leverage the cloud in a cost effective way to achieve our business goals. Mentor and guide junior engineers, fostering a culture of continuous improvement and learning. Knowledge and Skills: Bachelor's degree in Computer Science, Engineering, or a related field. 6+ years of experience in DevOps or platform engineering, with a strong background in Windows and Azure environments. Proven experience with containerization technologies such as Docker and Kubernetes. Hands-on experience with CI/CD tools like GitHub Actions, or Jenkins. Proficiency in scripting languages such as PowerShell, or Bash. Working knowledge of one or more general purpose programing languages such as C#, Python, Java, etc. Experience with infrastructure as code (IaC) tools like Terraform, Pulumi, or Ansible. Strong understanding of networking, security, and monitoring in cloud environments. Excellent problem-solving skills. Strong communication and collaboration skills. Familiarity with microservices architecture and related technologies. Above all, we're seeking an individual who is eager to immerse themselves in our business, embrace emerging technologies, and drive impactful change within our organization. Salary range: $110,000 - $170,000

Collette is seeking a Air Operations Coordinator to join our Air Team. This is a hybrid role based at our headquarters in Pawtucket, RI. Let Us Show You the World There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? Your journey starts here. Job Summary: This position reports to the Manager of Air Operations and is responsible for securing air using our airline contracts and accurately calculating the price to the customer for all retail passengers on all of Collette's tour series. Each coordinator's goals are to obtain the best possible air schedule for our clients, at a reasonable cost to the customer and provide a timely turn around on all requests. Primary Functions: Create air reservations for all standard bookings in NEO, where the air server was unable to successfully make an air reservation. Calculate pricing for all air reservations created to ensure appropriate margins are met. Work all special requests made on retail reservations in a timely manner. Responsible for proofing all air reservations created by the Air Server in NEO to ensure all standards of quality are met. Verify that the reservation was priced correctly according to our contracts. Verify that the flights chosen meet all time restrictions on the package our customers are booked on. Verify that all connection times meet standards described in our policies as well as each airlines minimal connection policy. Request Seat Assignments, Wheelchair Request, Special Meal request or any other special needs with the carriers booked. Process Frequent Flyer information over to the airline. Coordinate any changes on retail air reservations and provide a timely turn around on those requests. Assist with re-protecting passenger's air due to any schedule changes on retail air reservations when the airline has protected the passengers on schedules that no longer meet minimal connection times and/or time restrictions on the tour package booked. Research all service issues and determine best action for recovery resolution and report back to Manager. Responsible for covering emergencies on pre-scheduled Saturdays/Holidays throughout the year. Perform special projects and other related duties as assigned or directed by the VP of Operations, Manager of Air Operations and Retail Air Team Lead. Maintain clean, organized, and neat work environment at all times. Knowledge and Skills: Bachelor's degree preferred but not necessary Two years of experience desired that is directly related to the duties and responsibilities specified. Skill in customer service Knowledge of air operations, quality control procedures and reporting documentation requirements. Knowledge of a GDS system (Sabre, Amadeus) preferred, but not required. Microsoft Office program experience Ability to work as part of a Team environment Ability to communicate effectively, both orally and in writing. Ability to include organizing, prioritizing, and scheduling work assignments. Ability to foster a cooperative work environment. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to create, compose and edit written materials. Ability to plan and organize to optimize productivity Ability to analyze and solve problems. Pay range starting at $19.50/hr

Collette is seeking a Graphic Design Intern. This is a hybrid role based at our headquarters in Pawtucket, RI for 32 hours per week. The Collette Intern Program is our best in class opportunity for college-level students who are looking to explore career paths and learn more about the travel industry, international business, corporate citizenship and Collette's culture through a cohesive and centralized program experience. Join a class of over 20 interns doing meaningful work in a values driven company. Here are some ways in which you can expect Collette to give back to you: Purpose - as a Collette intern you will experience a meaningful summer program with your working team, supporting real, hands-on business projects. Variety - Interns will participate in a comprehensive, cohesive and structured blend of business-specific experiences and a shared learning curriculum through our Summer Series programming and events. Networking - with over 20 other interns you get the chance to network and learn from one another, as well as your specific business team members, leaders, and mentors. Results - where applicable, Collette Interns will have the opportunity to be considered for full time positions with us after graduation. Job Summary: Assisting the Creative Director, the graphic design intern is responsible for designing marketing materials for all platforms including email to product A/B tests. This person should have a solid understanding of layout, type, color, and brand guidelines. Looking for a creative mind who also has the ability to jump in on production duties in a fast-paced marketing department. Primary Functions: Designing for catalogs, direct mail pieces, ads, presentations, social and web Ability to concept ideas from the ground up Implement design edits and revisions in an efficient manner Follow brand guidelines when designing marketing materials Communicate and interact well with the advertising and marketing teams Knowledgeable of current trends and innovations in the field of design Knowledge and Skills: High proficiency in Adobe Indesign, Adobe Photoshop, Adobe Illustrator and PowerPoint. Knowledge of Hubspot is a plus. Strong self-motivation and time management skills required. Ability to multitask effectively under pressure. Efficient, productive and hardworking Professional verbal and written skills a must A degree in graphic design or relevant field Photography background is a plus Web knowledge is a plus Hourly Rate: $18.00 / Hour

Collette is seeking an IT Service Desk Intern. This is a hybrid role based at our headquarters in Pawtucket, RI for 32 hours per week. The Collette Intern Program is our best-in-class opportunity for college level students who are looking to explore career paths and learn more about the travel industry, international business, corporate citizenship and Collette's culture through a cohesive and centralized program experience. Join a class of over 20 interns doing meaningful work in a values driven company. Here are some ways in which you can expect Collette to give back to you: • Purpose - as a Collette intern you will experience a meaningful summer program with your working team, supporting real, hands-on business projects.• Variety - Interns will participate in a comprehensive, cohesive and structured blend of business-specific experiences and a shared learning curriculum through our Summer Series programming and events.• Networking - with over 20 other interns you get the chance to network and learn from one another, as well as your specific business team members, leaders, and mentors.• Results - where applicable, Collette Interns will have the opportunity to be considered for full time positions with us after graduation. Job Summary: Collette is looking for an intern to join our IT Service Desk to assist in providing excellent customer service for our global team of guided travel professionals and support staff. This is a great opportunity to develop technical hardware and software competencies and gain business acumen in a professional environment. The ideal candidate is available 32 hours per week between the hours of 8:30 am and 5 pm, to work on-site at our Pawtucket, RI, corporate offices. This internship provides opportunities for interacting with and conducting various duties and responsibilities for one or more functional teams in order to develop new skills and learn new areas of the business to gain practical experience relevant to an Information Technology or Management of Information Systems field of study. This position works under the supervision of the IT Service Desk Supervisor to ensure end user technology is performing optimally. The person in this role supports the day-to-day operation of IT functions and requires a high level of flexibility as each day brings new challenges. The individual must have good customer service skills and an ability to quickly resolve issues and provide recommendations for long-term solutions. Primary Functions: To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by day. Responsible for providing excellent customer service by triaging and prioritizing support requests according to established guidelines. Takes initial support phone calls and troubleshoots problems over the phone to achieve first-call resolution or escalate internally. Collects and records information from calls, e-mails, instant messages and voicemails as required in the IT Service Management platform. Utilizes all IT Service Desk resources and tools in conjunction with other support members of the IT Department to achieve issue resolution. Follows up with customers as needed. Resolve issues with user account access by assisting with account lockouts and password resets. Also assists with VPN access and mobile device access. Performs basic hardware and software troubleshooting, diagnostics, and remote repair of hardware and software issues, if possible assisting employees working in other states as well as internationally. Provides first-level application troubleshooting for end-users leveraging support-level understanding of the Microsoft Office Suite (experience with Office 2019 and Office 365 preferred). Tracks all hardware and software inventory issued to in-house and external employees. Performs software installations, software updates and resolves licensing issues if possible. Additional duties may include: Deploying new systems (laptops, desktops) as needed in a timely manner including the installation and configuration of new systems and repair of existing systems. Works with contractors and vendors when external help is required. Training employees on hardware, software and network use. Participating in special projects as appropriate. Maintaining good working relationships with users, department managers, vendors and other IT professionals to continuously improve the ability of the Service Desk to meet its mission. Set up Active Directory security for new users and make security changes as dictated. Knowledge and Skills: Should be working toward or possessing any one or a combination of the following certifications: A+, MCP, HDI Support Center Specialist, Network+ or ITIL v3 Foundations. Training or related work experiences including: using an enterprise ticketing system and remote access software. Ability to demonstrate PC troubleshooting skills with computer hardware, software, and interoperability problems. Excellent interpersonal and communication skills; ability to interact effectively with others. Strong problem-solving, influencing, and analytical skills. Good organizational skills; ability to manage multiple projects and competing demands. Ability to develop and demonstrate proficiency supporting an enterprise end-user computing environment (making it easier for people to use technology to get work done). Must be able to lift up to 25 pounds. Training on Windows 10 operating system support in a networked environment. Apple MacOS and IOS support a plus. Training on Office 2016 or higher. Office 365 a plus. Training on Hardware/Software troubleshooting. Training on Networking and Telephony experience. Training on Virtual Desktop Infrastructure experience is a plus. Training on Active Directory user administration tools is a plus. Excellent written and verbal skills. Career Level: (Undergraduate/Graduate) Hourly rate: $18.00/hr

Collette is seeking a Client Care Analyst Intern. This is a hybrid role based at our headquarters in Pawtucket, RI for 40 hours per week. The Collette Intern Program is our best in class opportunity for college-level students who are looking to explore career paths and learn more about the travel industry, international business, corporate citizenship and Collette's culture through a cohesive and centralized program experience. Join a class of over 20 interns doing meaningful work in a values driven company. Here are some ways in which you can expect Collette to give back to you: Purpose - as a Collette intern you will experience a meaningful summer program with your working team, supporting real, hands-on business projects. Variety - Interns will participate in a comprehensive, cohesive and structured blend of business-specific experiences and a shared learning curriculum through our Summer Series programming and events. Networking - with over 20 other interns you get the chance to network and learn from one another, as well as your specific business team members, leaders, and mentors. Results - where applicable, Collette Interns will have the opportunity to be considered for full time positions with us after graduation. Job Summary: You like working with people. You are someone who can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two. This is your chance to join a team dedicated to helping our guests fulfill their dreams of exploring the world! Collette is looking for an Intern with a passion for customer service and travel. As an Intern, you will engage in various work assignments, projects, and activities of varying complexity, structured to enable you to gain the necessary knowledge, skills and abilities needed to perform at a professional level. You will work with internal teams to assist in providing the data needed for reporting, review efficiencies, and assist with audits within the team. Join us on our mission to enhance life's journey by creating extraordinary travel experiences. Primary Functions: Creating Charts and Graphs in Excel/PowerPoint to easily view data Work side by side with WFM Analyst and Process Improvement Enablement Manager to dive into any outliers Provide recommendations to WFM analysts to drive further call center efficiencies Monitor split/skill queues and effectively manage agents time spent in Aux work Create and adjust schedules based on real-time and future needs Audit current list of Channels (800 Numbers) on file to maintain accurate campaigning Routing new numbers for various marketing campaigns Creating new hire Agent IDs and Login credentials for both the 8x8 system and Genesys Workforce Management System (WFM) Clean Up (WFM) Exceptions Breaks Old Users Build Schedules - Set Schedules Groups Team GSA Retail Ops Update Monthly Key Performance Indicator (KPI) Packets Training Documentation Process Improvement task organization Knowledge and Skills: Verbal and written communication skills Experience with Microsoft Office (Outlook, Word, Excel, and PowerPoint) Excellent attention to detail Must have the ability to work independently as well as in partnership with the team Must be able to define and work towards deadlines Team player - we win as a team Self-directed with the ability to think independently Proactively look for ways to improve internal processes Willingness to work hard and have fun doing it! Bilingual: A Plus Hourly rate: $18.00/hr

Collette is seeking a Custom Tours Intern. This is a hybrid role based at our headquarters in Pawtucket, RI for 32-40 hours per week. The Collette Intern Program is our best-in-class opportunity for college level students who are looking to explore career paths and learn more about the travel industry, international business, corporate citizenship and Collette's culture through a cohesive and centralized program experience. Join a class of over 20 interns doing meaningful work in a values driven company. Here are some ways in which you can expect Collette to give back to you: Purpose - as a Collette intern you will experience a meaningful summer program with your working team, supporting real, hands-on business projects. Variety - Interns will participate in a comprehensive, cohesive and structured blend of business-specific experiences and a shared learning curriculum through our Summer Series programming and events. Networking - with over 20 other interns you get the chance to network and learn from one another, as well as your specific business team members, leaders, and mentors. Results - where applicable, Collette Interns will have the opportunity to be considered for full time positions with us after graduation. Job Summary: As a Custom Tours Intern at Collette, you'll gain hands-on experience supporting unique global travel experiences beyond our standard tour portfolio. You'll work closely with the Custom Touring team to support the pricing and quoting process and auditing and preparation process of international tours tailored to meet travelers' specific needs. This role offers exposure to as insight into the Custom bidding process as well as key aspects of the travel industry, including contracting hotels, attractions, and transportation. You'll assist with auditing itineraries and preparing preliminary cost estimates, and collaborating for exceptional tour delivery and the goal of customer retention. This internship is a great opportunity to learn the business behind custom travel and contribute to projects that make a real impact. The Custom Tours Intern will support ISR audits, tracking-grid analytics, and preliminary cost estimates. Primary Functions: ISR Audits: Learn what to look for and how to cross-check information against advertised itineraries; verify confirmations, payment methods, and notes Tracking-Grid Insights: Identify territories with high materialization vs. requests that don't materialize; quantify the custom tour deposit's impact on materialization Cost Estimation: Learn comps/commission procedures; prepare internal estimate summaries; review with Custom Specialists to QC and forward to Sales Team Knowledge and Skills: Must possess: Excellent attention to detail Enjoys problem-solving, identifying discrepancies and seeking answers Time Management - balancing varied responsibilities in a fast-paced environment Must have the ability to work independently with guidance and possess confidence to seek assistance/collaboration as needed Verbal and written communication skills Strong computer skills are necessary: navigating between multiple screens, multitasking amongst applications Experience with Microsoft Office (Outlook, Word, Excel) preferred Adaptability and curiosity to learn new internal systems Ability to manage time and scheduling efficiently Willingness to work hard and have fun doing it! Hourly rate: $18/hr