Specialist jobs at Colliers International

Technical Support Specialists Sunnyvale Scope: Provide technical support to Corporate employees and contractors in person Provide high level of customer service and professionalism in accordance with Corporate policies, practices, and expectations Diagnose and troubleshoot technical issues according to Corporate expectations Document issues, troubleshooting steps, and resolutions in ticketing system Advocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution Escalate unresolved complex issues to appropriate support teams KEY QUALIFICATIONS Excellent customer service skills Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation Excellent English-language oral and written communication skills Excellent time management and multi-tasking skills Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment Ability to maintain composure and customer-service focus in stressful situations Motivation and ability to work as part of a distributed team Conceptual understanding of IP networking and basic network troubleshooting skills Conceptual understanding of multi-tiered and web-based information systems architecture Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and Apple TV Experience troubleshooting mac OS and iOS operating systems Experience using an IT service management or CRM system for tracking technical support cases Experience using a knowledge base system The performance is to be kept within KPIs as defined by IS&T Support. This includes but is not limited to standards surrounding: Punctuality and attendance; no more than 2 occurrences per month on average Customer satisfaction surveys (CSAT) 98% or higher

ABOUT THE ROLE The Client Services Specialist will support a top-producing four-person leasing team in Miami, led by the Vice Chairman and Co-Head of Florida for the Miami Office. This person will play a central role in keeping the team organized and efficient, helping manage projects, client deliverables, and daily operations. The ideal candidate is a fast learner who thrives in a busy environment, takes initiative, and helps the team stay on track across all active assignments. KEY RESPONSIBILITIES Marketing Coordination Lead all aspects of the team's marketing efforts, from concept through execution, for property campaigns, client presentations, and new business pursuits. Lead Social Media Management efforts such as LinkedIn a plus Develop, proof, and produce marketing materials including proposals, pitch decks, offering memorandums, and brochures that align with Savills' brand standards. Use Salesforce, LinkedIn, CoStar, and Exact Target to support prospecting, marketing outreach, and engagement tracking. Coordinate photography, floor plans, and other creative assets with vendors and internal teams. Maintain and organize the team's contact database while improving marketing processes for better efficiency and results. Financial Support Handle billing, invoicing, and expense reports for the team. Update and maintain stacking plans and other financial tracking tools in Excel. Administrative Support Greet and assist guests; answer and route incoming calls. Manage incoming and outgoing mail and packages. Keep Salesforce and other CRM databases accurate and up to date. Schedule meetings, conference calls, and team activities. Set up conference rooms and prepare materials for client meetings. Client Interface Help prepare materials and presentations for client meetings. Participate in client pitches as needed. Coordinate communication and logistics between the team and clients. Process Management Work closely with the team to manage all active projects and client assignments from start to finish. Keep track of deliverables, deadlines, and follow-ups to ensure nothing falls through the cracks. Anticipate next steps and help keep the team organized and accountable. Serve as the central point of coordination for ongoing projects and team priorities. Partner with other Client Services Specialists and Operations staff on office-wide initiatives. Qualifications Bachelor's degree preferred (Business, Marketing, Communications, Real Estate, Finance, or related field). Professional, proactive, and able to work both independently and as part of a team. Minimum of 3+ years of experience in marketing, administration, or commercial real estate preferred. Engagement and interaction with support of upper management is important. Strong skills in Microsoft Office (Namely: Excel, PowerPoint, Word) and Salesforce. Familiarity with Adobe InDesign, CRM, and email marketing tools such as SalesForce a plus. Excellent written and verbal communication skills. Strong organizational skills, attention to detail, and the ability to handle multiple priorities. WHY JOIN US? Join one of Miami's most established office leasing teams at Savills. This position offers exposure to all sides of the business-marketing, financial analysis, and client strategy-and is a great opportunity for someone looking to build a long-term career in commercial real estate. Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.

9:30am-6pm EST Help us clear the way for seamless real estate closings, one transaction at a time. First Title is seeking experienced and detail-oriented Title Clearance Specialists to join our national team. In this role, you'll support smooth, timely real estate transactions by managing all aspects of the title clearance process. From reviewing commitments to resolving complex title issues, you'll play a central role in ensuring accuracy, compliance, and client satisfaction. We are currently hiring for an office-based or remote position. Key Responsibilities Review title commitments, search packages, and supporting documents for accuracy and completeness. Work closely with examiners and underwriters to determine curative requirements. Obtain necessary releases, satisfactions, subordinations, and corrective documentation to clear title. Confirm vesting and signers at closing; review trusts, estate documents, divorce decrees, LLCs, and other ownership structures. Verify that all title requirements are met prior to issuing a clear to close. Coordinate with lenders, attorneys, agents, and prior title companies to resolve title issues. Serve as the primary point of contact for title clearance inquiries, maintaining clear and professional communication. Track and document all actions taken to clear title in the company system. Review tax information and obtain payoffs as needed. Escalate complex or time-sensitive issues to management or underwriting as necessary. Participate in process improvement initiatives and assist in training new team members. Monitor and respond to incoming communications promptly. Consistently meet established SLAs, performance goals, and quality standards. Occasional overtime may be required to meet critical deadlines. Qualifications 3+ years of experience in a title clearance role, preferably in a multi-state or national setting. Strong knowledge of title clearance processes and requirements across different states and products. Familiarity with Resware or similar title/closing software preferred. Excellent attention to detail, problem-solving, and analytical skills. Strong verbal and written communication abilities. Ability to manage multiple priorities in a fast-paced, deadline-driven environment. Highly organized, with strong time management skills. Collaborative team player with a client-focused approach and positive attitude. About First Title First Title is a technology-forward leader in title insurance and closing services. Headquartered near Washington, D.C., with strategic regional offices across the U.S., we serve some of the country's top real estate and financial organizations. Our technology platform, Resware, streamlines operations, reduces inefficiencies, and helps our clients close faster and more efficiently. We combine personalized service with expertise and modern digital tools to deliver industry-best results all backed by a commitment to operational excellence, compliance, and client success.

Job Description for Client Experience Specialist (100% Remote - Chicago Area Preferred): 👉 Do you thrive on creating positive experiences and solving problems for others? We're hiring a Client Experience Coordinator to support our franchise owners by building strong relationships, coordinating with internal teams, and helping deliver solutions that make an impact. About the Role We're looking for a Client Experience Specialist who enjoys variety, thrives in a collaborative environment, and takes pride in helping others succeed 🌟. In this role, you'll build trusted relationships with our franchise owners while also working closely with colleagues across marketing, training, and operations. Some days you'll be connecting with franchise owners, understanding their needs, and coordinating support. Other days you'll be reviewing a marketing initiative for relevance, helping organize a training session, or assisting with an operational rollout. You'll never be expected to know it all, you'll always have expert teammates to lean on, but over time, you'll grow your expertise so you can guide franchisees directly with confidence. This role is ideal for someone with excellent people skills, strong organizational instincts, and the ability to juggle multiple priorities while keeping a positive, solutions-oriented mindset. What You'll Do: Serve as a trusted point of contact for franchise owners, building strong relationships Champion and coordinate requests with internal marketing, training, and operations teams Provide responsive, empathetic support and follow-through on client needs Contribute to projects such as training programs, marketing reviews, and process improvements Deepen your knowledge of our systems and processes to provide more direct guidance over time What We're Looking For: Friendly and empathetic with strong people and communication skills Natural leader with a drive to grow professionally and personally Quick learner, organized, and persistent in getting things done 3+ years of Experience collaborating with cross-functional teams (marketing, training, or operations) Why WIN 100% remote role (Chicago-area candidates preferred) Collaborative, inclusive culture built on respect and growth Health, dental, vision insurance + PTO + 401(k) match Career development and advancement opportunities A team that values working hard, having fun, and celebrating success together

Job Details Windsor Mill, MD Fully Remote Full Time High School $15.00 - $19.00 HourlyDescription About Us: At RELI Group, our work is grounded in purpose. We partner with government agencies to solve complex challenges, improve public health, strengthen national security, and make government services more effective and efficient. Our team of over 500 professionals brings deep expertise and a shared commitment to delivering meaningful outcomes. Behind every solution is a group of experts who care deeply about impact-whether we're supporting data-driven decisions, modernizing systems or safeguarding critical programs. Responsibilities: Contribute positively to a work environment that is flexible, adaptable, and team-based Provide, receive, and seek feedback in a positive manner to encourage team building Participate in the development and attainment of team and operational goals Perform special projects and assignments as needed Acquire, demonstrate, and apply effective leadership skills Thoroughly understand Customer regulations and expectations Complete daily expectations of specified work Maintain quality expectations as outlined by management Monitor and report workloads on a daily/weekly/monthly basis Prioritize workloads to ensure timeliness/quality standards are met Respond to incoming inquiries, telephone and/or written, from providers Research and resolve inquiries in a professional, timely, and accurate manner Document all inquiry activities in the appropriate reporting system Provide responses to inquiries in writing Knowledgeable in all major NPI operating systems Identify processing deficiencies and initiate corrective actions Suggest ways to improve work processes Continuous learning Actively participate in ongoing training Participate in weekly meetings Be prompt, present, and actively participate in required meetings and training Complete assessments in a timely manner and to meet/exceed standards as outlined by management Seek learning opportunities Qualifications Understanding of basic customer regulations Ability to work both independently as well as in a team environment Ability to assess workload, meet deadlines, and adjust as needed High school diploma or GED Minimum six (6) months customer service experience preferred Excellent communication skills: verbal and written Comprehensive reading and interpretive skills Maintain professional telephone etiquette in a variety of call situations Basic PC skills Keyboard skills (typing, 10-key, alpha/numeric) EEO Employer: RELI Group is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation. HUBZone: We encourage all candidates who live in a HUBZone to apply. You can check to see if your address is located in a HUBZone by accessing the SBA HUBZone Map. The hourly range for this position is $15.00 to $19.00. Actual compensation will depend on a range of factors, including but not limited to the individual's skills, experience, qualifications, certifications, location, other business and organizational needs, and applicable employment laws. The estimate displayed represents the typical salary range for this position and is just one component of the total compensation package for employees. RELI Group provides a variety of additional benefits to its employees. For additional details on the benefits that RELI Group offers click here

Job Description Invoice Submission & Dispute Specialist Summary: Join a prestigious, fast-paced creditor rights firm renowned for its excellence and growth. We are seeking driven and ambitious individuals to fill the Invoice Submission & Dispute Specialist role. This position entails submitting meticulously prepared invoices to our esteemed clients and expertly resolving any disputes to ensure prompt payment. Our firm offers an environment that emphasizes support, continuous training, and unparalleled opportunities for advancement, fostering a culture where exceptional performance is recognized and rewarded. Essential Duties/Responsibilities: Ensure the accurate submission of meticulously prepared invoices to esteemed clients, preventing financial discrepancies and safeguarding the firm's financial interests. Process and submit all invoices created each day to clients for review and approval within the same day. Assist with the review and resolution of client-disputed invoices to ensure timely payment. Collaborate with billers and the legal department during the invoice remediation process. Engage in billing tasks as required. Audit work performed by billers to ensure accuracy and compliance. Contribute innovative ideas and solutions to special projects assigned by management. Work in a dynamic, fast-paced environment that emphasizes teamwork and excellence. Maintain a high degree of precision and commitment to financial integrity. Qualifications: Required Qualifications: Excellent analytical, deductive reasoning, and decision-making skills Superior time management abilities, multitasking and meeting deadlines effectively Keen attention to detail and commitment to delivering precise, high-quality work Preferred Qualifications: Familiarity with Quality Assurance and/or Quality Control principles Previous background in the Legal field and/or Billing Required Education: -Bachelor's or Associate's Degree strongly preferred (or applicable experience)

PlainsCapital Bank is currently looking to hire a Treasury Management Client Onboarding Specialist in Dallas, Texas. The Treasury Management Client Onboarding Specialist is responsible for the complete onboarding support of all Treasury Management products and services while providing the client with a personalized onboarding experience. Responsibilities Provides a highly personalized onboarding experience for all Treasury Management clients. Onboard all Treasury products and services for new and existing Treasury clients with emphasis on accuracy and timeliness. Collaborates with Treasury Sales to identify a prospect's need for new Treasury service set-up. Reviews and manages all Treasury Management agreements, internal forms, and off boarding requests to ensure proper execution and storage. Performs installation, system and file testing, and all onboarding support for the Treasury Management client. Schedules and completes Treasury product training with Treasury Management client and completes a warm introduction to Treasury Management client support for ongoing service needs. Supports new accounts opening and related processes including document management as needed for the Treasury Management client. Treats customers and coworkers with a high level of professionalism at all times and attends client meetings and trainings as required. Performs other duties as required. The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company. Qualifications High school diploma, general education degree (GED), or equivalent required; Associates degree or higher preferred. 1 year of previous Treasury Management experience in a related field of expertise; experience with the servicing of commercial accounts strongly preferred. Proven strong service orientation and professional customer service skills with the ability to spend significant amounts of time answering customer inquiries via phone and email. Excellent verbal, written, and interpersonal communication skills. Excellent PC skills, including word processing and spreadsheets via Microsoft Office products, Adobe Pro and other custom applications and systems. Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment. Must be self-motivated with strong attention to detail and accountability. Must be available to travel locally to meetings (less than 10%).

The Client Experience Specialist plays a key role in facilitating seamless, high-quality client journey touchpoints at Blue Heron. This role ensures that every moment, whether a milestone event, personalized interaction, or brand experience, reflects Blue Heron's values of luxury, innovation, and excellence. The specialist will also provide support for internal and external events, helping to execute flawless experiences that foster culture, promote the brand and reinforce our reputation as a leader in design-led development. Key Responsibilities Client Journey & Experience Design, enhance, and optimize the client journey across all touchpoints for a seamless, high-quality experience. Identify and elevate high-value interactions (personalized communications, gifting, milestone ceremonies) and oversee flawless execution. Maintain accurate records of client interactions in HubSpot, ensuring alignment, transparency, and continuity across teams. Gather and analyze client feedback through NPS surveys; synthesize insights to drive continuous improvement. Client Engagement & Event Support Plan and organize milestone events such as groundbreaking (“golden shovel”) and handover ceremonies, ensuring they reflect Blue Heron's brand values. Support in the planning and execution of client interactions on site at the Blue Heron Client Experience Center. Support the planning and execution of other events and functions for Blue Heron off site including client and prospect events, charity functions, realtor events and company celebrations. Provide administrative support such as pre-and-post event planning, invoicing settlement, presentations, and any tasks necessary for successful completion. Assist in the creative development and design of event invitations, collateral, and visual communications using Adobe Creative Cloud. Collaboration & Communication Partner with internal stakeholders across marketing, sales, design, and construction to refine communications and resources that elevate the client experience. Ensure client initiatives align with larger business strategies and brand objectives. Support the internal Client Experience Center team including temporary filling in the front of house / welcome function and support other on site needs that may arise. Requirements Essential Qualifications Background/Experience 3-5 years of experience in luxury hospitality, client relations, or high-end event management. Comfortable working evenings, weekends, and non-traditional hours to support client events. Desired proficiency in Adobe Creative Cloud; Photoshop and InDesign experience strongly preferred. Familiarity with CRM systems (HubSpot preferred). Experience supporting or executing luxury event experiences. Skills Exceptional communication and interpersonal skills with a polished, client-first approach. Strong organizational and project management skills with the ability to manage multiple priorities. Proactive, flexible, and solutions-oriented with the ability to adapt quickly. Creative thinker with strong problem-solving abilities. High attention to detail with a passion for excellence. Team player with a collaborative mindset, eager to support cross-functional success. Personal Attributes Passionate about creating memorable, high-touch experiences. Polished, poised, and professional presence suitable for luxury clientele. Hands-on collaborator who thrives in a team-driven environment. High attention to detail with creative problem-solving skills. Commitment to confidentiality and integrity in all client relationships.

Ready Capital offers a positive and diverse work culture incorporated with people who are passionate about their careers. We pride ourselves in being viewed as a premier place to work and encourage you to view our Senior Associate, Accountant opportunity. Summary of Essential Job Functions: Review Request for Credit Approval, Write-up and Commitment Letter within 24 hours of receipt of legal file, conduct introductory call to borrower and prepare/send Closing Checklist detailing documentation required for loan closings. Regularly liaise with federal and state regulators. Follow up, review and approve all Closing checklist/borrower due diligence items required for loan closing. Determine what is required to perfect security interest in collateral and decide when loan file is ready to close. Analyze supporting documents provided by borrowers and third parties to determine if they meet RCL approvals/standards and make decision that loan is thoroughly documented in accordance with RCL and SBA policies and credit approval memorandums. Ensure all required hazard, contents, liability and/or flood insurance coverage has been obtained on industry required forms naming RCL as mortgagee and/or loss payee. Maintain excellent level of customer service by being responsive to calls and emails from borrower and inside staff regarding loans in process within 24 hours of receipt. Order appropriate third-party searches (flood, good standing certificates, UCC, title, judgment and bankruptcy) for all borrowers/guarantors. Compliant with RCL policies/procedures and have knowledge of SBA SOPs and regulations Prepare and review all required SBA, legal and state specific documents required for loan closing. Become an integral part of the SBA Closing Team. Responsible for following updated SBA policy notifications when issued. Master RCL's construction policy, follow guidelines in notifying SBA of any modifications to the construction project such as but not limited to extension of maturity date, increase or decrease to the loan amount. Responsible for reviewing site inspection reports for accuracy and process of the project as well as relaying any unforeseen issues to credit and management Manage productivity by ensuring proper communication with borrower, general contractor and vendors to limit 1 to 2 disbursements per month Act as liaison between Legal Counsel, Escrow, Title, deal team and all interested parties to coordinate document preparation, loan signing, funding, and closing. Review and approve closing settlement statements, escrow documentation, insurance, and outstanding loan conditions. Prepare funding information sheets detailing wiring information and use of loan proceeds. Coordinate with accounting to assure timely release of wires for loan fundings. Prepare closing packages of documents and ensure legal file is in compliance with RCL policies before transferring for Compliance Review Provide assistance with portfolio acquisition due diligence Adhere to turn time requirements. Additional duties as requested by Closing Manager. Primary Success Measurements: Average of 2- 3 loans closed monthly or as modified by RCL management. Average calendar days to fund from date processed loan received in Funding. Percent of loans closed by contract closing date. Overall file quality rating as determined by Closing Manager. Quality control error percentage. Customer Satisfaction Survey results. Timing requirement on forwarding completed loan packages to Compliance Department. Significant Decisions and Recommendations: Ability to make independent decisions on a daily basis relating to loan portfolio. Upon receipt of a loan package, exercise discretion in reviewing, analyzing and determining closing requirements Regularly exercise discretionary powers and independent judgment in decision-making in order to accurately complete all loan file due diligence. Ability to independently determine what is required to perfect security interest in collateral and decide when loan file is ready to close. Education and Experience: Bachelor's degree preferred. Paralegal Certificate preferred. Minimum of 2-5 years of commercial mortgage lending experience and/or relevant work experience in a functional role required or equivalent combination of education and experience. Knowledge and/or Skills: Knowledge of the SBA SOP Operate standard office equipment/computer. Proficient in Microsoft Office Suite, working with Word and Excel or similar spreadsheet software. Type accurately at a speed necessary to meet the requirements of the position. Organize work, set priorities and exercise sound independent judgment within established guidelines. Interpret, apply, explain and reach sound decisions. Ability to maintain files and records. Ability to prioritize and perform multiple tasks. Ability to answer loan document related questions from borrowers and referral sources. Excellent interpersonal skills. Detail oriented. Language Skills: Ability to read and comprehend instructions, short correspondence, and memos. Ability to write basic routine reports and correspondence. Ability to interact effectively with management, other employees, and customers as needed. Diplomacy in dealing with internal and external clients. Excellent communication skills. Mathematical Skills: Basic credit skills required. Ability to perform basic calculations such as to add, subtract, multiple, and divide. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability review information and solve problems quickly. Strong ability to manage time. Achievement oriented, takes initiative, and ability to take direction. Strong organizational skills. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is moderately quiet. We thrive in an environment that encourages hard work while having fun! Salary Range: $105,000- $115,000 Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience.

Opportunity for career advancement in a fast paced growth oriented organization Schedule 3 11 PM & Weekends are a MUST Below are just some of the benefits youll receive Competitive SalaryPaid Time Off and Paid HolidaysCareer GrowthMedicalDental with employer contribution Voluntary Life Insurance Disability and Aflac InsuranceCompany paid life insurance and long term disability 401 k retirement plan Travel Perks to Resort LocationsCompany Perks ProgramWhat are you motivated by We are seeking a highly motivated and customer focused individual to join our team as a Hospitality Specialist As a Hospitality Specialist you will play a vital role in ensuring exceptional customer service experience for our guests You will be responsible for providing a warm and welcoming environment addressing guest needs and ensuring their satisfaction throughout their stay What youre great at Responsible for the efficient and courteous operations of the front desk Responsible for checking guests inout Collect balances post appropriate room charges make reservations make room moves and stay over requests for guests as needed to ensure guest satisfaction Check online travel agents for rental inbound Run reports and correct errors before guest check in Prepare night audit daily and respond to any online reviews Answers and transfers call from the switchboard using proper telephone etiquette Having the ability to answer guest questions about local restaurants and attractions Make courtesy calls and follow up calls to all guests issues Send confirmation letters to ownersguests as needed Make rental calls to notify owners whether their villa has been rented or not Coordinate with all other departments to ensure a smooth response to guests requests Process all incoming revenue from all departments daily Open and close the credit card machines and cashier audit reports Balance out cash drawer process advance deposits when making reservations and collect money and post transactions from other departments Daily post office and banking runs Perform any other inventory management changes as directed by the supervisor or manager Prepare check in packets for the upcoming week order office supplies as needed Enter maintenance and service requests in SPI promptly Block RCI points for unpaid accounts Manage RCI banking membership changes and cancellations All other duties as assigned Responsibilities listed may not include all tasks or apply to all resort locations an official job description will be provided and signed on the first day of employment Capital Vacations is an Equal Opportunity Employer We celebrate diversity and support an inclusive workplace Heres what you can expect At Capital Vacations we are united by a common purpose of Travel Gather Smile Repeat We pride ourselves on bringing our passion innovation and boldness to travel enriching the lives of those we serve We encourage you to join our team and help us in fulfilling our purpose If this opportunity excites you and if you have the following qualifications we invite you to apply for our team Heres what you have already achieved High School DiplomaGED preferred Prior experience in a hospitality or customer service role preferred Computer skills attention to detail excellent customer service skills and the ability to work under pressure

Opportunity for career advancement in a fast paced growth oriented organization Below are just some of the benefits youll receive Competitive SalaryPaid Time Off and Paid HolidaysCareer GrowthMedicalDental with employer contribution Voluntary Life Insurance Disability and Aflac InsuranceCompany paid life insurance and long term disability 401 k retirement plan Travel Perks to Resort LocationsCompany Perks ProgramWhat are you motivated by We are seeking a highly motivated and customer focused individual to join our team as a Hospitality Specialist As a Hospitality Specialist you will play a vital role in ensuring exceptional customer service experience for our guests You will be responsible for providing a warm and welcoming environment addressing guest needs and ensuring their satisfaction throughout their stay What youre great at Responsible for the efficient and courteous operations of the front desk Responsible for checking guests inout Collect balances post appropriate room charges make reservations make room moves and stay over requests for guests as needed to ensure guest satisfaction Check online travel agents for rental inbound Run reports and correct errors before guest check in Prepare night audit daily and respond to any online reviews Answers and transfers call from the switchboard using proper telephone etiquette Having the ability to answer guest questions about local restaurants and attractions Make courtesy calls and follow up calls to all guests issues Send confirmation letters to ownersguests as needed Make rental calls to notify owners whether their villa has been rented or not Coordinate with all other departments to ensure a smooth response to guests requests Process all incoming revenue from all departments daily Open and close the credit card machines and cashier audit reports Balance out cash drawer process advance deposits when making reservations and collect money and post transactions from other departments Daily post office and banking runs Perform any other inventory management changes as directed by the supervisor or manager Prepare check in packets for the upcoming week order office supplies as needed Enter maintenance and service requests in SPI promptly Block RCI points for unpaid accounts Manage RCI banking membership changes and cancellations All other duties as assigned Responsibilities listed may not include all tasks or apply to all resort locations an official job description will be provided and signed on the first day of employment Capital Vacations is an Equal Opportunity Employer We celebrate diversity and support an inclusive workplace Heres what you can expect At Capital Vacations we are united by a common purpose of Travel Gather Smile Repeat We pride ourselves on bringing our passion innovation and boldness to travel enriching the lives of those we serve We encourage you to join our team and help us in fulfilling our purpose If this opportunity excites you and if you have the following qualifications we invite you to apply for our team Heres what you have already achieved High School DiplomaGED preferred Prior experience in a hospitality or customer service role preferred Computer skills attention to detail excellent customer service skills and the ability to work under pressure

PRIMARY RESPONSIBILITIES Study current and proposed markets and identify potential convenience store locations for company growth Identify potential tenants for vacant spaces in owned or leased properties Evaluate and make recommendations regarding potential acquisitions through market research and on-site visits and competitor analysis Manage transactions for property acquisitions, dispositions, and leasing activities Review/interpret zoning/land use ordinances and master plans Perform financial modeling and analysis to assess investment opportunities and project returns QUALIFICATIONS Proven ability to assess target market dynamics, trends, and opportunities Experience with, and understanding of, real estate contracts and lease agreements Strong financial analysis and business acumen skills Familiarity with commercial real estate planning processes including zoning and regulatory requirements Excellent communication and client management skills Ability to work independently and manage multiple projects in a fast-paced environment Ability to plan, prioritize, and effectively deal with ambiguity Must be willing to travel domestically by car and air travel up to 70% with some short-notice travel required Must have a valid drivers license and satisfactory MVR EDUCATION and/or EXPERIENCE Bachelors degree in Real Estate, Business, Finance, or related field 3-5 years of experience in commercial real estate or related industry

Job DescriptionWhen you talk to someone, theyre the most important person in the room. You wake up wondering what todays challenge is. People can tell youre happy just by listening to your voice. and that charm rubs off on everyone around you. If this sounds like you, keep reading! We are seeking a diligent, coachable, and highly motivated person who has a passion for people. You will have an opportunity to master the scheduling center at Full Package Media and ensure customers are hands down 100% satisfied. About Full Package Media Full Package Media is a real estate media production company located in Addison, TX. We are the premier provider of high quality photography, videography, 3D Tours, and more for realtors and businesses in the DFW Metroplex. We truly consider ourselves to be a part of our customers team as we work together to win more listings, sell more homes, and enhance our customers' brand. Since 2016 we have provided media for thousands of homes for some of the largest names in real estate including brokerages like Dave Perry Miller, Compass Realtors, The Associates, and Keller Williams. Our team is a high performing machine that is extremely focused on creating a flawless customer experience as can be seen in our hundreds of 5 star reviews on Google! Perks/Benefits Professional Espresso Machine - let coffee and lattes power you through the day Snacks and occasionally meals provided Office dog always ready to accept your pets and an occasional game of tug Filtered water on tap Strong team vibe - our team is small yet powerful! You will know everybody and you won't just be a number in the system. Requirement/Qualifications Ambition - Our team rocks and loves to achieve and succeed! If you dont have fire in the belly when it comes to winning and growing - move on! A genuine interest in photography and videography and/or real estate - No experience needed, but we want you to love the industry and relate to our clients. If you watch Chip and Jo reruns, you are probably a good fit. Must be coachable and willing to follow systems and processes Must be able to bounce back from rejection and overcome objections. Must be great with computers - you think typing is easier than writing cursive Must be good at scheduling / logical planning - you can easily plan out how to go to the store, buy a puppy, get your hair done, pick up firewood, and make it to soccer practice before 4pm in the most efficient order. Zendesk experience - not necessary, but a huge plus! Have a great attitude - you are a good vibes only type of person Always be punctual and well dressed - there is zero tolerance for lateness Have a belief in good old fashioned quality customer service - our customers work their tails off to sell homes and we have to do everything we can to help them Have reliable transportation and live in the Dallas/Ft. Worth Metroplex Must be able to work in our office - get out of the house and smell the roses! Youll love your coworkers and team at FPM! If this sounds like its right up your alley, when submitting the Careers form on our website, in the first line of the second paragraph type I am the scheduling wizard! Seriously. We will only consider applicants that include this which demonstrates attention to detail. Duties and responsibilities Take orders and book shoots for clients over the phone and through email. Process edits requests, manage concerns, and respond to general inquiries. Take ownership of issues and find resolutions Become highly knowledgeable of the products Full Package Media offers and apply that expertise to sell and up-sell products that meet customers' needs. Deliver an outstanding experience to customers at all times. Provide logistical assistance to photographers as needed. Assist in automating processes and suggest improvements as areas of opportunity are identified. Contribute to the positive vibe and high energy in the office! Frequently Asked Questions: What if I don't have customer service experience? That is no problem! Bring a positive attitude and a willingness to learn - we will teach you the rest! Do I have the opportunity to earn commission? Yes! Yes! Yes! We have a great up-sell program that allows you to earn more when you sell more. The sky is the limit! Can I see an example of what Full Package Media does? Sure! Visit: ************************ If you feel like you're ready to apply, visit ************************ and click on the careers tab!

This position is accountable for providing exceptional service in a call center environment with a focus on cross-selling loans, financial products and services. DIMENSIONS Service Goals: Meet/exceed a 4.00 overall service rating, as per established service standards. Sales Expectations: Meet/exceed established monthly/annual sales goals Consumer loan annual funding goal: 120 Real estate loan annual funding goal: 36 New member annual goal: 120 Consumer loan protection products: 33% loan penetration Additional referral requirements: auto buying services, investment products, and credit union promotional products and services Additional sales requirements: online banking, digital services, e-statements, bill pay, and direct deposit Member Support: Approximately 200,000 credit union members Supervisory responsibilities This position reports directly to the Member Service Center Assistant Manager or Member Service Center Supervisor. No employees report directly to this position. NATURE & SCOPE Member Loan Specialist I Cross-selling credit union products and services : Recommends products or services that meet the member's needs, such as savings accounts, checking accounts, or investment options. This includes gathering information, processing membership applications, and ensuring compliance with regulations. Advises members with new account and loan inquiries : Answers questions about consumer accounts and deposit and loan products, to include the products terms, and conditions. Cross-sells and originates Consumer Loans applications: Gathers member information for Consumer Loan applications, explaining the features and benefits of different loan types, to help members understand their financial options. Follow policies and procedures: Adheres to regulations, complying with internal policies, and maintaining a high level of ethical conduct. Knowledge of Credit Union products and services: Maintains up to date knowledge of credit union products and services. Strong organizational and time management skills: Manages multiple tasks and meets deadlines, while ensuring member applications are processed accurately and efficiently. Strong self-motivation and goal-oriented mindset: Has the ability to meet and exceed monthly sales goals and demonstrates the ability to work independently to drive results that meet member needs. Provides exceptional member service: Provides friendly and helpful member experience, listening to member needs, and resolving issues in a timely and effective manner. Serves as a backup to Member Service Representatives : Supports all levels of service in the call center phone queues, to include online banking and card-related calls. Must maintain as California Endorsee Number: in compliance with the California Department of Insurance to quote and cross-sell vehicle protection products. Performs other relevant and related duties as required . Member Loan Specialist II (Must be competent at the level of a Member Loan Specialist I), in addition: Assist members with Real Estate loans: Stays knowledgeable of real estate loan products. Provides rate quotes that match member needs with the correct Real Estate loan product. Originates Real Estate loans applications: Gathers appropriate information needed for a real estate application and sets the expectations of the loan process. Must maintain registration as Mortgage Loan Originator (MLO): in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and regularly provide this unique MLO registration number to all consumers as part of their daily work in mortgage lending. Education, skills, & abilities The Eight Superpowers Provides leadership through modeling of behaviors and bringing forward new ideas and new ways of doing things. Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence. Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond. Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles. Models intrinsic motivation; is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships. Applies creative problem-solving to provide clarity, handle resources under one's control, and address stressful situations; finds ways to meet individual, team, and member goals, by navigating through barriers. Shares a diverse set of perspectives, work and life experiences, as well as religious and cultural differences. Actively seeks out differences in values, ideas, and priorities. Respects and value the differences of others, including but not limited to: national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. Believes a diverse workplace is essential to the company's success. Values and shows appreciating for the unique qualities and experiences of each person-inclusion; appreciates and effectively utilizes the talents and skills of others to achieve objectives; is open to the perspective of others; and encourages collaboration, flexibility and fairness. Makes each employee feel valued and supported for their unique qualities. Other Education, Skills, and Abilities A high school diploma or equivalent is required. Member Loan Specialist I : 2 years' experience in a financial institution or other related field, to include consumer loan experience, and proven successful performance in sales and service. Member Loan Specialist II: 3 years' experience in a financial institution (with 1 of the 3 years as a Member Loan Specialist I) or other related field, to include real estate loan experience, and proven successful performance in sales and service. Previous experience in a call-center preferred. Excellent communication skills; sound judgment, and attention to detail. Ability to work in a fast-paced call center environment. Previous experience with Microsoft Windows applications is preferred. Must be available to work flexible call center hours. Candidates should demonstrate punctuality, the ability to follow supervisory instructions, effective teamwork skills, and a clear understanding of company policies and procedures. Major Accountabilities Ensure sales and service goals are met. Present a friendly, outgoing and positive demeanor. Process new accounts and/or loans accurately and completely. Complies with all other policies and procedures. PHYSICAL REQUIREMENTS Excellent ability to communicate, both verbally and in writing; ability to tolerate periods of continuous sitting and/or standing. ENVIRONMENTAL CONDITIONS Work is primarily performed within a cubicle office setting. Subject to standard background noise found in a call center environment. May work remotely. Note: Staff is expected to perform various tasks, projects and administrative duties as assigned. Management reserves the right to assign or change duties and tasks to this position at their discretion. Member Loan Specialist MLS I - $21.5468-$26.9336 MLS II - $23.9440-$29.9330

Opportunity for career advancement in a fast paced growth oriented organization Below are just some of the benefits youll receive Competitive SalaryPaid Time Off and Paid HolidaysCareer GrowthMedicalDental with employer contribution Voluntary Life Insurance Disability and Aflac InsuranceCompany paid life insurance and long term disability 401 k retirement plan Travel Perks to Resort LocationsCompany Perks ProgramWhat are you motivated by We are seeking a highly motivated and customer focused individual to join our team as a Hospitality Specialist As a Hospitality Specialist you will play a vital role in ensuring exceptional customer service experience for our guests You will be responsible for providing a warm and welcoming environment addressing guest needs and ensuring their satisfaction throughout their stay What youre great at Responsible for the efficient and courteous operations of the front desk Responsible for checking guests inout Collect balances post appropriate room charges make reservations make room moves and stay over requests for guests as needed to ensure guest satisfaction Check online travel agents for rental inbound Run reports and correct errors before guest check in Prepare night audit daily and respond to any online reviews Answers and transfers call from the switchboard using proper telephone etiquette Having the ability to answer guest questions about local restaurants and attractions Make courtesy calls and follow up calls to all guests issues Send confirmation letters to ownersguests as needed Make rental calls to notify owners whether their villa has been rented or not Coordinate with all other departments to ensure a smooth response to guests requests Process all incoming revenue from all departments daily Open and close the credit card machines and cashier audit reports Balance out cash drawer process advance deposits when making reservations and collect money and post transactions from other departments Daily post office and banking runs Perform any other inventory management changes as directed by the supervisor or manager Prepare check in packets for the upcoming week order office supplies as needed Enter maintenance and service requests in SPI promptly Block RCI points for unpaid accounts Manage RCI banking membership changes and cancellations All other duties as assigned Responsibilities listed may not include all tasks or apply to all resort locations an official job description will be provided and signed on the first day of employment Capital Vacations is an Equal Opportunity Employer We celebrate diversity and support an inclusive workplace Heres what you can expect At Capital Vacations we are united by a common purpose of Travel Gather Smile Repeat We pride ourselves on bringing our passion innovation and boldness to travel enriching the lives of those we serve We encourage you to join our team and help us in fulfilling our purpose If this opportunity excites you and if you have the following qualifications we invite you to apply for our team Heres what you have already achieved High School DiplomaGED preferred Prior experience in a hospitality or customer service role preferred Computer skills attention to detail excellent customer service skills and the ability to work under pressure

Benefit highlights: 11 Paid Holidays, 15+ days of PTO, 401k Matching, Health Benefits, and more! Under general supervision, the Construction Draw Specialist assists in all aspects of loan draw processing for residential homebuilder and commercial construction borrowers. Reviews client draw requests and ensures requests are in line with internal and external regulations prior to processing the release of funds to clients. The Construction Draw Specialist will engage with external vendors including third-party inspectors, surveyors, and title companies to gather project data and will input data into the draw monitoring system. High School diploma, general education degree (GED), or equivalent required. Minimum 2 years of lending/loan administration experience. Strong preference for previous experience with construction draw servicing or related construction industry experience. Knowledge of construction disbursement servicing system a plus. Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and systems. Excellent verbal, written and interpersonal communication skills. Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and produce error-free work in a deadline-driven environment. Must be self-motivated with strong attention to detail and accountability. The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company. Monitors construction draw pipeline for residential homebuilders and/or commercial construction loans. Performs general maintenance on loan accounts and ensures supporting documentation is uploaded into the monitoring system. Inputs budgets and schedules in draw monitoring system according to loan approval and supporting construction documents. Orders and reviews inspection reports, including final inspections, and surveys; ensures that project inspections are in line with draw request. Updates project completion progress in draw monitoring system in accordance to inspections. Reviews draw requests and borrowing base requirements to ensure appropriate approvals are secured and internal requirements are met. Verifies availability of funds prior to release. Reviews loan for outstanding past due payments. Ensures draw funds are held until past dues are resolved. Prepares loan advances and wires for completing construction draws. Communicates with lenders, lending assistants, borrowers, vendors, and other lending stakeholders on draw requests, including status updates, discrepancies, or any issues encountered when reviewing requests. Engages appropriate party to resolve discrepancies. Monitors exceptions on draw requests and coordinates with lending staff and borrower to clear exceptions. Monitors key loan account data such as down date endorsement requirements and construction loan binder extensions; documents data changes within the draw monitoring system. Tracks borrower equity injection reports to ensure project is in line with loan approval guidelines/requirements. Generates reports related to draw pipeline and provides to loan operations management. Additional duties and responsibilities as needed.

Job Description Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value-for our partners and our people. If you're looking to make an impact, we're glad you're here. At Meriton, you'll join a team that believes in big ideas, doing great work, and building careers that matter-every step of the way. Position Description Job Title: Collections Specialist Reports To: Credits and Collections Supervisor FLSA Status: Exempt Location: Shared Services Office, Irving, TX Summary: The Collections Specialist is a proactive and detail-oriented professional responsible for managing a dedicated portfolio of accounts to ensure timely payment and minimize outstanding balances. This role requires a high degree of autonomy, as you will manage your daily workflow and prioritize tasks to meet deadlines and key performance indicators. You will be the primary point of contact for customer inquiries and disputes, working collaboratively to resolve issues and maintain strong client relationships. Essential Duties and Responsibilities: Collections & Account Management: • Monitor assigned customer accounts for open balances and aging status. • Initiate and document collections outreach via phone and email, adhering to a defined cadence for follow-up. • Escalate accounts approaching exceeded aging to senior staff and local leadership. • Ensure that no account reaches or remains within the company's standard aging bucket without proper documentation and approval. Lien & Legal Process: • Initiate and track the lien filing process via lien software to protect the company's rights. • Prepare and issue conditional and unconditional lien waivers, ensuring a high accuracy. • Maintain proper records of waivers, releases, and lien filings for audit readiness. Communication & Collaboration: • Serve as the direct contact for customer inquiries and follow up on tickets to ensure a timely resolution. • Coordinate with billing and service departments to resolve disputed invoices or misapplied payments. • Participate in weekly and monthly meetings with local and central teams to review portfolio aging trends and high-risk accounts. • Liaise with the legal team on enforcement and escalation of collections cases. Compliance & Reporting: • Ensure all customer interactions and follow-ups are meticulously documented in the Microsoft Dynamics 365 CRM. • Provide daily status updates and share exceptions with the working capital team. • Assist with month-end close by ensuring all lien statuses and waiver issuance are up to date. • Maintain local records in alignment with SOX requirements. Other Duties • Regular, consistent and necessary to meet the needs of the business • Performs other duties and responsibilities as assigned • Must conduct self in an ethical, legal, and responsible manner at all times • Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Conduct Competencies Elevated professionalism which demonstrates tempered emotions, empathy, positive intent, and integrity in all interactions. • Excellent communication and interpersonal skills with the ability to build strong relationships across all levels of the organization. Strong verbal and written communication skills • Ability to effectively communicate and present information one-on-one and in group situations, and outside of the company. • Ability to solve practical problems and manage a variety of variables in situations and with problems where only limited information or standardization exists • Strong attention to detail • Ability to work in a fast-paced environment • Must be a self-starter, independent, and strong organization skills, with the ability to manage multiple priorities and deadlines at any given time • Ability to establish and build effective working relationships with colleagues and staff. Acceptance of a variety of lifestyles, behaviors, and cultural, and spiritual practice Education/Experience: • Associates degree and/or 3+ years of experience in collections • Strong experience with ERP systems, particularly Financial & Operations, is a plus. • Demonstrated ability to work autonomously and manage a high volume of work. • Proficiency with Microsoft Office, including Pivot Tables and Macros, for data analysis. • Familiarity with ticketing/case management systems is required. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essentials functions. The noise level in the work environment is usually moderate. The workplace is in a corporate office environment and the temperature in the work environment is usually moderate. The position's primary office is the Shared Services, Irving, TX office; however, telework or work at home, on the road, or in a satellite location for portions of the workweek may occur, depending upon project needs and requirements in coordination with your direct supervisor and/or most senior leader of your department. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essentials functions. • Must be able to walk, bend, stand, and reach constantly during a workday. • Must be able to lift 15 - 20 lbs. • Standing for long periods of time (4-5 hours) occasionally • Must be able travel via plane or car to events Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship. Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.

Reporting & Operational Insights: Deliver detailed reports on key manufacturing performance indicators (KPIs), such as production costs, yields, labor efficiency, capital expenditures, inventory management, service levels. Provide senior management with insights on how these factors impact profitability vs plan. Candidates with extensive experience in issue-raising, problem-solving, and report writing, including identifying business challenges and proposing effective solutions, will be strongly considered. While financial experience is a plus, we are open to candidates who demonstrate exceptional abilities in these core areas Financial Forecasting & Result Analysis, Planning based on Result Analysis Manage and oversee the strategic planning processes for Entire business; coordinate the planning and forecasting processes, including annual and new initiatives, business plan developments, and continuation of key company projects Analyze monthly, annually performances across revenue and expenses lines, variances, and trend data Review reports from division managers on actual performance, forecasts and budgets, as well as comparative views versus prior periods Provide recommendations on organizational strategy, including structure, design, workforce development, and methodologies to ensure alignment with current company business strategy and goals Partner with sales, manufacturing, supply chain and procurement departments to develop and manage annual budgets and quarterly forecasts, ensuring alignment with strategic objectives. Support data-driven decision-making with robust financial models and actionable insights. Investigate significant variances, identify root causes, and collaborate with operations teams to develop corrective actions that align with financial goals. Build managerial database by identifying sources of information; assembling, verifying, and backing up data Analysis and optimization of working capital by managing accounts receivable and inventory levels Analysis of data of raw material purchases, including quantity and pricing, and improving profitability by implementing new internal pricing rules to secure competitive sourcing Maintain and refine financial models focused on manufacturing performance. Conduct sensitivity analysis to evaluate how changes in pricing, sourcing, production volume, raw material costs, labor, and other variables impact overall financial performance. Capex ROI Collaborate with project managers to lead post-mortem reviews on productivity-driven capital investment projects Continuous Improvement In Operations Finance Drive process improvement initiatives within the Operations Finance function. Identify opportunities to enhance reporting efficiency, improve data accuracy, and streamline financial analysis processes. Support system upgrades and new implementations to ensure accurate and timely financial reporting for manufacturing operations. Requirements [Knowledge, Skills, And Abilities] Korean & English Bilingual: Ability to read, write, and speak in Korean & English Manufacturing Finance Acumen: Strong understanding of manufacturing and inventory accounting, standard costing, and the financial drivers specific to manufacturing operations. Analytical Skills Proficient in complex financial analysis and identifying actionable insights. Ability to dive deep into data to uncover trends, resolve inconsistencies, and provide valuable recommendations. Technology Proficiency Advanced Excel skills and experience with Powerpoint, SAP(ERP) Effective Communication Skills Strong verbal and written communication skills to convey financial insights and recommendations clearly to cross-functional teams and senior leadership. Business Partnership Ability to collaborate effectively with manufacturing operations teams, senior management, and cross-functional departments to influence decision-making and support business objectives. Adaptability And Project Management Comfortable managing multiple priorities in a fast-paced environment. Able to work under pressure, meet deadlines, and support various projects simultaneously. [Education] Minimum Requirements: Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field. Equivalent combination of education and experience may be considered (e.g., 1 year of experience may substitute for 1 year of degree). Experience 3-7 years of relevant experience in financial planning / forecasting and analysis, cost accounting, or manufacturing finance. Experience in a manufacturing or operations environment preferred. Experience in Building Material Industry (especially countertop material, and manufacturing of Chemical company preferred but not required.

Vacatia is a leading innovator in the hospitality and vacation ownership industry, dedicated to creating exceptional experiences for travelers, owners, and partners alike. With a portfolio of high-quality resorts and a commitment to service excellence, we provide tailored solutions that redefine vacation ownership. Our collaborative culture empowers our team to drive results, embrace innovation, and shape the industry's future. Join us and be part of a company that values integrity, creativity, and the pursuit of memorable vacation experiences. Position Summary: We are seeking a detail-oriented and results-driven Mortgage Collection Specialist to join our team. This role is responsible for managing delinquent mortgage accounts within our vacation ownership portfolio. The ideal candidate will have excellent communication skills, strong negotiation abilities, and a customer-centric approach to resolving past-due accounts. Key Responsibilities: Contact owners with delinquent mortgage accounts via phone, email, text, and written communication on a daily basis Provide new options to assist customers to bring mortgage accounts current with new modification or pay-off option Negotiate payment plans within established company guidelines. Maintain accurate records of all communications, payment arrangements, and account activity in the CRM system. Educate owners on payment options, terms, and potential consequences of non-payment. Responsible for past due accounts, multi-tasking between different CRM accounts Qualifications: Previous experience in collections, mortgage servicing, or vacation ownership preferred. Strong negotiation and conflict resolution skills. Excellent verbal and written communication abilities. Ability to manage multiple priorities in a fast-paced environment. Proficiency in Microsoft Office and CRM systems. Bilingual skills (Spanish preferred) are a plus. Why Join Vacatia? Competitive compensation and benefits package. Work collaboratively with a dynamic leadership team committed to your growth. Take the opportunity to redefine your career and make a lasting impact on the memories created by our guests and owners.