Columbia Bank jobs

The Director of Enterprise Technology Program Management role will lead and oversee the Northwest Bank's technology transformation initiatives, with the CRM implementation as a key program under its purview. This role will be responsible for driving the successful execution of enterprise-wide technology programs, ensuring alignment with business objectives, regulatory requirements, and customer-centric innovation. The ideal candidate is a seasoned program leader with a proven track record in enterprise technology transformation, large-scale program management, and stakeholder engagement in financial services. Essential Functions * Develop and execute the bank's technology program management strategy, ensuring alignment with business goals and digital transformation initiatives. * Oversee a portfolio of enterprise technology programs, including but not limited to CRM implementation, data modernization, cloud migration, and core banking enhancements. * Provide strategic leadership for the bank's CRM transformation initiative, ensuring seamless integration with existing banking systems and alignment with customer engagement strategies * Establish governance frameworks, methodologies, and best practices for enterprise-wide technology project execution. * Work closely with executive leadership, business unit heads, and technology teams to align enterprise technology programs with strategic objectives * Drive cross-functional collaboration to break down silos and foster a culture of digital innovation and transformation. * Lead change management efforts, ensuring smooth adoption of new technologies across the organization. * Act as a key liaison between business stakeholders, IT teams, and third-party vendors, ensuring CRM capabilities enhance operational efficiency and customer experience. Additional Essential Functions * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Safety and Health for those without supervisory duties * Abide by the rules of the safety and loss prevention program * Perform work tasks in a safe manner * Report any and all injuries to supervisor * Know what to do in case of an emergency QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor's Degree Technology, Business, or a related field Master's Degree Technology, Business, or a related field Work Experience 6 - 8 years enterprise technology program management, IT strategy, or digital transformation in the financial services sector. 6 - 8 years Proven experience managing large-scale technology implementations, including CRM, cloud, data platforms, and core banking systems. General Employee Knowledge, Skills, and Abilities * Ability to establish effective working relationships among team members and participate in solving problems and making decisions * Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written * Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information * Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information * Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

The Director of Vendor Risk Management and T&E is responsible for overseeing third-party risk assessments and ensuring compliance with corporate travel and expense policies. This role supports enterprise risk mitigation by evaluating vendor relationships, monitoring contractual obligations, and ensuring adherence to regulatory standards. Additionally, the role manages the end-to-end travel and expense process, including policy enforcement, expense auditing, and system optimization to ensure cost efficiency and employee compliance. Essential Functions • Maintain, develop and execute a holistic third-party risk strategy and roadmap aligned with regulatory standards and industry best practices. • Support regulatory & audit activities- prepare for and respond to regulatory examinations and internal audits; collaborate on risk appetite statements and regulatory reporting • Optimizes third-party risk management by enhancing governance frameworks, streamlining processes, and leveraging technology to improve efficiency Partners with SMEs and business lines to implement best practices, deliver training, monitor key risk indicators, support regulatory exams and audits, and lead deployment of the Governance Risk and Compliance platform for full lifecycle management • Develops dashboard presentations and reports and provide periodic updates to various Risk Committees on the status of the third-party risk management program • Provides appropriate guidance, advice and credible challenge to internal vendor relationship managers and vendors. • Identifies and communicates aggregated vendor risks to business lines throughout the organization. • Updates and documents due diligence tracking with real time status and escalates issues and concerns (e.g., oversight deficiencies, program concerns, and open risk items) • Oversee corporate travel programs, including booking platforms and preferred vendor relationships • Leads and contributes to developing the T&E program within the firm, creating a policy and training support to employees on travel and expense polices Additional Essential Functions • Ensure compliance with Northwest's policies and procedures, and Federal/State regulations • Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency • Work as part of a team • Work with on-site equipment QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor's Degree Accounting, Business Finance, or related degree Juris Doctor Degree Work Experience 8 - 12 years Banking, Legal, or Regulatory Experience Additional Knowledge, Skills and Abilities Understanding of contracts Experience with regulators and regulatory matters Experience with Risk and Control Self- Assessments Experience with Operational Risk Programs Experience with Information Security and IT management Able to communicate effectively to senior leadership Experience with the oversight of Risk and Control Self-Assessment (RCSA) activities Evaluating completeness of identified risks and controls, and assessment of adhering to program requirements Knowledge and experience with operational risk management framework Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

The Small Business Banker II services a wide variety of business loans including commercial and industrial loans, SBA, and commercial real estate while working as part of a team with branches, credit, and product partners. This position develops meaningful relationships and engages in cross- selling credit and noncredit products as appropriate. Essential Functions: Develop new and expanding existing small business relationships Consistently achieve 8-12% year over year net balance sheet growth on an annual basis depending upon market conditions and regional budget assignment Develop partnerships with Branch Managers, Treasury Management Advisors, Merchant Services and Trust and Investment Advisors to promote additional business opportunities and profitability for Northwest Call on potential or existing customers to develop new business as well as retain existing business with companies with revenues generally less than $10 million Engages in joint-calling activity with branch partners at a regular frequency Works to promote cross-sell behaviors personally and within assigned branch territory Interview applicants to develop information concerning their financial needs and repayment ability in order to assess acceptable level of risk Follow current loans to ensure complete compliance with terms Proactively keep abreast of industry trends 25% of calls prospecting new clients and relationships Achieve and exceed budget goals as assigned by Region Actively participate in community affairs Encourage clients to maintain their personal banking at Northwest Prepare electronic loan applications for submission to Credit Make loan presentations and recommendations to Credit, team leaders and senior line of business managers as required Partner with credit to ensure annual reviews and line of credit renewals are completed on a timely basis Ensure noncredit clients have appropriate treasury management, merchant services and other related commercial services Ensure risk ratings are appropriate based on your knowledge of the client As required, collect on delinquent accounts Analyze financial statements and related credit material to assess risk on a continuous basis Complete loan closings as required Provide credit information and references for internal review as requested Ensure all credit files include current financial statements, agency reports, etc. Participate in continued sales and credit training Complete all required Compliance training in a timely basis Ensure compliance with all Regulatory requirements Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Qualifications: Bachelor's Degree Business, Accounting, Finance, Economics, or Marketing preferred 5 - 6 years Business Banking/Branch Management experience with intensive Business Focus required Knowledge of all cash management services Knowledge of credit, SBA (Express, SBA 7a, and SBA 504), and noncredit services and products Knowledge of merchant services #LI-MM1 Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

The Senior Mortgage Banker is responsible for underwriting residential and equity lines/loans ensuring compliance with appropriate company and secondary market investor standards, including Fannie / Freddie and additional investors (Wells, FHLB, BofA, etc.), ensuring loan requests meet program and product specifications, suggesting counteroffers to a different precut and / or program when appropriate, and communicating decision (approval, suspense, denial) to appropriate individuals and issuing proper documentation. Essential Functions • Underwriting residential and equity lines/loans ensuring compliance with appropriate company and secondary market investor standards, including Fannie / Freddie and additional investors (Wells, FHLB, BofA, etc.) • Underwrite Jumbo Loans • Underwrite government loans including FHA / VA / RD / and CRA programs • Examine loan documentation for accuracy and completeness • Follow the provisions of the Gramm-Bliley Act and the Bank's privacy policy; maintaining a high level of confidentiality • Make timely and accurate decisions while thriving in a fast paced environment • Ensure appropriate pricing • Check accuracy of all calculations • Underwrite and decision equity loans • Underwrite and decision purchase and refinance loans • Determine decision on pre-approval applications • Determine decision on modification requests • Communicate decision on loans to appropriate parties • Confirm adverse decisions • Partner with Mortgage Bankers • Identify and resolve loan issues • Recommend improvements to procedures • Maximize use of loan origination system • Evaluate the entire credit package and collateral for residential mortgage loans • Ensure an “investment” quality loan product Additional Essential Functions • Ensure compliance with Northwest's policies and procedures, and Federal/State regulations • Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency • Work as part of a team • Work with on-site equipment Additional Responsibilities • Perform related duties as directed by manager Safety and Health for those without supervisory duties • Abide by the rules of the safety and loss prevention program • Perform work tasks in a safe manner • Report any and all injuries to supervisor • Know what to do in case of an emergency QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Associate's Degree Work Experience 5 - 6 years mortgage experience 5 - 6 years experience underwriting loans and management experience General Employee Knowledge, Skills, and Abilities • Ability to establish effective working relationships among team members and participate in solving problems and making decisions • Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written • Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information • Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information • Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Additional Knowledge, Skills and Abilities Knowledge of RESPA 2010, MDIA, Dodd Frank, HVCC regulations, Freddie / Fannie lending guidelines, and automated underwriting and guidelines Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

The payment areas include ACH, Wire and other real time payment channels. The payment areas handle processing of payment receipt and delivery for all customers. The primary responsibilities include handling the flow of transactions and work to ensure proper and timely posting of payments. The payment area strives to provide excellent internal and external customer support for existing consumer and business accounts. The Payments Associate performs a variety of routine daily tasks including processing payment transactions, reviewing reports, and assisting with reconciliation duties. Responsible for providing internal customer support to all branches, treasury management, corporate banking, and lending personnel concerning questions in regards to payment processing. This position must work collaboratively with all departments within the organization. Essential Function: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned training in a timely manner. Essential Duties and Responsibilities: include the following. Other duties may be assigned. Provides customer service via phone, mail, and email for payment processing. Works in a queue based environment and handles the tasks as received. Reviews and processes payment requests, maintenance, research, and customer or banking center initiated requests through various payment processing systems. Performs transactions within associated compliance requirements. Analyzes transactional risk and reasonableness in accordance with bank guidelines. If any concern, escalate to management. Other job duties and/or responsibilities assigned with or without prior notice. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other Skills and Abilities: Must be detail oriented and have good organizational skills. Professional demeanor in appearance, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner. Ability to communicate effectively with customers or employees in writing, in person, or via telephone. Ability to handle workload pressure and deadlines. Ability to work independently. Ability to maintain confidentiality. Team player with a positive outlook. Computer Skills: Demonstrated proficiency in basic computer applications such as Microsoft Office. Knowledge of FIS IBS Insight and payment processing applications preferred. Ability to learn payment processing systems. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Capacity to understand reports, business correspondence, and procedure manuals. Ability to effectively communicate information and respond to questions from other employees, customers, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, and volume. Ability to complete basic bookkeeping functions. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Employee Relations Partner plays a critical role in fostering a positive and compliant workplace culture within the bank. This role serves as a trusted advisor to leaders and employees, ensuring fair and consistent treatment across the organization while mitigating risk and supporting the bank's mission of integrity, customer service, and operational excellence. The Employee Relations Partner is responsible for managing employee relations matters, conducting investigations, and supporting policy adherence in alignment with banking regulations and employment law. Key Responsibilities: * Provide expert guidance to managers and employees on employee relations issues, including performance management, disciplinary actions, and conflict resolution. * Conduct thorough, confidential investigations into employee complaints, including harassment, discrimination, and ethical concerns, ensuring compliance with internal policies and banking regulations. * Partner with Legal, Compliance, and HR leadership to ensure consistent and legally sound handling of employee relations matters. * Monitor and analyze employee relations trends, identifying risk areas and recommending proactive solutions to improve workplace culture and reduce liability. * Support the development and delivery of training programs on workplace conduct, ethics, respectful communication, and regulatory compliance. * Collaborate with HR Business Partners and senior leaders to support organizational changes, restructures, and workforce planning initiatives. * Maintain detailed documentation of employee relations cases, ensuring accuracy, confidentiality, and compliance with recordkeeping standards. * Assist in the review and enhancement of employee relations policies and procedures to align with banking industry standards and employment law. * Serve as a resource for interpreting federal and state employment laws, banking regulations, and internal policies. Qualifications: * Bachelor's degree in Human Resources, Business Administration, or related field * 5+ years of progressive HR experience with a strong focus on employee relations, preferably in the banking or financial services industry. * In-depth knowledge of employment law, regulatory compliance, and HR best practices. * Exceptional communication, interpersonal, and conflict resolution skills. * Proven ability to manage sensitive and complex situations with discretion and professionalism. * Experience conducting investigations and preparing detailed reports. * Proficiency in HRIS systems and Microsoft Office Suite. Preferred Attributes: * Master's degree or HR certification (e.g., SHRM-CP, PHR) * Experience working in a regulated industry such as banking or financial services. * Strong analytical skills and ability to interpret data to inform decisions. * Commitment to ethical practices, diversity, equity, and inclusion. * Ability to build trust and influence across all levels of the organization. Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Columbus, Ohio **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (************************************************************************************************************* **:** _Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance._ _Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America._ _Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations._ _At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused._ **Job Description:** This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients. **Responsibilities:** + Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings + Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests + Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk + Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA + Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset **Skills:** + Account Management + Client Management + Customer and Client Focus + Issue Management + Oral Communications + Business Development + Client Solutions Advisory + Pipeline Management + Prioritization + Administrative Services + Emotional Intelligence + Referral Identification + Written Communications **Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent **For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.** **Shift:** 1st shift (United States of America) **Hours Per Week:** 37.5 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

The Senior Credit Workout Officer IV is responsible for a variety of duties including (i) meeting with borrowers, and (ii) evaluating management teams and business plans to determine whether or not to retain or exit credit, while negotiating with professionals to establish a workout or exit plan. Essential Functions * Ensure integrity of loan documentation * Review loan documents for perfection of collateral * Analyze financial statements * Identify and resolve problems / issues * Record all agreements and conversations * Prepare correspondence and documentation for workout plan * Discuss credit grades and workout procedures * Issue demand letters * Monitor collection activity and bankruptcies * Obtain judgments * Establish workout or exit plans * Report agreed payment terms and plans * Locate and inspect collateral * Coordinate foreclosures * Partner with loan officers * Prepare for litigation * Coordinate liquidation and sale of assets with appropriate staff and counsel * Order appraisals * Initiate chargeoffs and write downs * Negotiate with professionals to establish a workout or exit plan * Interact with other financial institutions and examiners * Recommend the best loss mitigation strategy * Work with minimal direct supervision and use independent judgment and decision making * Prepare reviews and quarterly reports on workout loans * Recommend improvements to workout policies and procedures * Build relationships with internal customers * Maximize available technology tools * Minimize departmental costs * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Education + Experience * Bachelor's degree in business / accounting or finance degree or related subject matter * 8-12 years of experience of experience in an area related to commercial lending including special assets, loan review, credit and / or lending * Ability to analyze data, bankruptcy, foreclosures, and repossession This position is based onsite Monday - Thursday with Friday as an optional work from home day. #LI-EK1 Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

This position is responsible for the collection of past due accounts on all title and other asset loans, controlling delinquency, protecting Company assets, mitigating Company losses, developing customer relations in order to secure payment, working with forced place insurance, requesting repossession or charge off per Company policy, and making appropriate judgment credit decisions. This position is eligible for a shift differential. Essential Functions * Comply with Company policy and procedure * Comply with federal and state regulations * Develop use of Signature, collection system, and Nautilus * Develop use of phone software systems * Identify and resolve Branch office collection issues * Prepare loan modification and repayment plans * Recommend accounts to repossession * Recommend accounts for charge-off * Prepare and analyze departmental reports * Meet departmental service standards * Coordinate collection efforts with offices * Review documentation for data integrity * Ensure appropriate modifications, extensions, renewals, deferrals, and re-ages * Analyze delinquent account records * Update records of past due accounts * Attempt to obtain quality right party contact with borrower and co-borrower * Attempt to obtain voluntary payment of debt * Confirm location of vehicle and condition * Advise on related laws, regulations, policies, and procedures * Negotiate appropriate payment agreements * Monitor payment progress effectively * Maximize methods of skip tracing * Identify and refer accounts requiring legal action * Ensure timely collections efforts * Assist borrowers with forced place insurance * Mitigate losses to the Company * Coordinate efforts with commercial collections (Loss Mitigation Department) * Coordinate with acquisition coordinator to repossess titled asset * Coordinate with recovery department for judgments as needed * Coordinate with impound, law enforcement, and insurance companies as needed * Coordinate with Bankruptcy Specialist * Coordinate collections with Branch Offices * Make appropriate credit judgment decisions * Pacify non-cooperative customers * Recommend improvements to procedures * Recommend fee-generating alternatives * Recommend service / delivery enhancements * Analyze / investigate to resolve questionable payments or charges * Attempt to out-perform delinquency expectations * Minimize departmental non-payroll costs * Manage personal workload/workflow * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Education + Experience preferred * High school diploma or equivalent * 3-5 years of customer service / administrative experience Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for supporting comprehensive needs for complex clients with minimal guidance and oversight. Key responsibilities include executing tasks and completing client requests, managing risk, and identifying opportunities while assisting with client service activities. Job expectations include handling basic credit and complex banking requests along with monitoring account opening and asset transfers, handling client inquiries, making enterprise referrals, and coordinating with specialists and service centers to deliver an integrated service to the client. Responsibilities: Manages and facilitates personal and non-personal client requests related to banking, credit, and investment products to achieve Private Bank client experience standards, including fulfillment of large and/or complex client needs and expectations across all products Coordinates with specialists, including trust, family office, investments, and custody officers, as well as centralized service centers to deliver an integrated service experience to the client including identifying and resolving client issues in an effective and timely manner Identifies client opportunities primarily related to banking through client interactions and proactively reviewing the book of business for potential relationship deepening opportunities, while engaging partners as needed Adheres to the Private Bank and Enterprise risk framework and complies with regulatory and legal requirements, while assisting with the Private Bank client management process and servicing accounts and portfolios Develops and maintains relationships with clients, while focusing on the long-term retention and growth of their client's portfolios Seeks opportunities to improves various processes, procedures, and technology to enhance the client experience and increase efficiency Qualifications: Minimum of 4 years of experience with a financial institution focusing on high net worth client service and sales BS/BA degree in Business, Finance or Economics desired Skills: Account Management Attention to Detail Customer and Client Focus Prioritization Written Communications Active Listening Adaptability Critical Thinking Decision Making Issue Management Collaboration Customer Experience Improvement Pipeline Management Recording/Organizing Information Referral Identification Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - OH - Cleveland - 1375 E 9TH ST - 1 CLEVELAND CENTER (OH4375) Pay and benefits information Pay range$30.45 - $46.01 hourly pay, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

The Director of Enterprise Technology Program Management role will lead and oversee the Northwest Bank's technology transformation initiatives, with the CRM implementation as a key program under its purview. This role will be responsible for driving the successful execution of enterprise-wide technology programs, ensuring alignment with business objectives, regulatory requirements, and customer-centric innovation. The ideal candidate is a seasoned program leader with a proven track record in enterprise technology transformation, large-scale program management, and stakeholder engagement in financial services. Essential Functions • Develop and execute the bank's technology program management strategy, ensuring alignment with business goals and digital transformation initiatives. • Oversee a portfolio of enterprise technology programs, including but not limited to CRM implementation, data modernization, cloud migration, and core banking enhancements. • Provide strategic leadership for the bank's CRM transformation initiative, ensuring seamless integration with existing banking systems and alignment with customer engagement strategies • Establish governance frameworks, methodologies, and best practices for enterprise-wide technology project execution. • Work closely with executive leadership, business unit heads, and technology teams to align enterprise technology programs with strategic objectives • Drive cross-functional collaboration to break down silos and foster a culture of digital innovation and transformation. • Lead change management efforts, ensuring smooth adoption of new technologies across the organization. • Act as a key liaison between business stakeholders, IT teams, and third-party vendors, ensuring CRM capabilities enhance operational efficiency and customer experience. Additional Essential Functions • Ensure compliance with Northwest's policies and procedures, and Federal/State regulations • Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency • Work as part of a team • Work with on-site equipment Safety and Health for those without supervisory duties • Abide by the rules of the safety and loss prevention program • Perform work tasks in a safe manner • Report any and all injuries to supervisor • Know what to do in case of an emergency QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor's Degree Technology, Business, or a related field Master's Degree Technology, Business, or a related field Work Experience 6 - 8 years enterprise technology program management, IT strategy, or digital transformation in the financial services sector. 6 - 8 years Proven experience managing large-scale technology implementations, including CRM, cloud, data platforms, and core banking systems. General Employee Knowledge, Skills, and Abilities • Ability to establish effective working relationships among team members and participate in solving problems and making decisions • Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written • Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information • Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information • Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Job Description Summary: Works closely with other Call Center Customer Care team members, other Bank personnel and departments to provide outstanding service for customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Customer Care Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to the customer to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Recommend and/or promote products or services that may suit the customer needs. Essential Duties and Responsibilities: include the following. Other duties may be assigned. Responsible for researching and resolving customer and internal employees' inquiries via telephone, email and/or Banno messages Provides customer support for electronic banking products and services, including Digital Banking, Bill Payment, Mobile Banking, Online Account Opening, and Debit Card inquiries. Resolves customer inquiries and issues promptly regarding new accounts, existing accounts, loans, payments, automatic transfers, and interest rates in a professional and supportive manner. Cross-sells Bank services and supports all functions within the Call Center. Positively represents the Bank's culture and values by building lasting relationships with customers, other Customer Care Call Center team members, and Bank employees based on trust and reliability. Completes and maintains related account maintenance. Completes research and resolves documentation errors or discrepancies. Provides information to customers on Bank policies, procedures and programs. Adheres to Call Center performance metrics to ensure service levels and customer expectations are consistently achieved. Maintains and projects the Banks professional reputation through professional and courteous interactions with customers and other Bank employees. Completes ongoing internal education opportunities to sustain broad base of product, service and applications/technical knowledge. Individually participates in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks Maintains awareness of and adheres to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and applies them to daily tasks Assist customers and internal employees with OpenAnywhere questions Assists in resetting customer and employee passwords in adherence with Bank policy and procedures. Other duties as assigned. Follows and supports the Bank's policies and procedures accurately. Positively represents the Company's culture and values. Achieves annual goals as assigned. Completes annual required regulatory training and Cybersecurity curriculums as assigned. Completion of the General Knowledge Assessment in the first 90 days of employment. Supervisory Responsibilities No Supervisory Responsibilities Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledgeable: Knowledge of the inner processes of the Bank, products and services and the associated application used to provide the Bank's products and services. Detail-Oriented: Listens carefully to customers and be able to notice small details to provide accurate responses to customers. Organized: Able to take quick notes, access Customer Relationship Management (CRM) systems and track recorded conversations while speaking to customers. Flexible: Adapt to unique customer queries and situations. Friendly/Empathetic: Understands a situation from a customer's perspective and has a positive attitude toward people, even when dealing with difficult problems. Calm Under Pressure: Able to handle a large number of customer calls each day and maintain composure in stressful situations. Effective Communicator: Effectively communicate with customers with great verbal and written skills. Efficient: Responds to customers in a timely manner and proactive in anticipating customer needs. Education, Training and/or Experience High school diploma or general education degree (GED); and two years of banking experience and/or training; or equivalent combination of education and experience. Must have or are willing to acquire and continue to acquire additional working knowledge of all products and services offered by the Bank and associated applications they reside on. Sales experience is preferred. Language Skills Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to Executive Management, public groups, and/or Boards of Directors. Mathematical Skills Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis. Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Certifications, Licenses, Registrations Valid Ohio Driver License Completion of the General Knowledge Assessment in the first 90 days of employment. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

If you are interested in more than one KeyBank Internship opportunity, please consider applying for your top 3 internship roles within 12 months to ensure you are not duplicating efforts and obtaining the best candidate experience. The Commercial Bank internship will provide an experience to understand the Commercial Banking landscape and how the various line of business functions collaborate to provide clients/prospects with the insights and solutions they need to operate their business more effectively. Program Duration: MAY 27, 2026 - AUGUST 7, 2026 What does our Internship Program offer? Key's Enterprise Internship is a 10.5-week program that provides meaningful work that matters, offers feedback and coaching, and creates engaging events and conversations that will spark excitement and interest in bringing one's full-time career to Key. Interns are involved in a host of line of business specific projects that directly impact and benefit Key's business and strategic pillars. The program includes networking with Key teammates across all levels of the organization, a series of Learning Labs where internal and external speakers provide insight on Key's competitive landscape, financial wellness, and professional development best practices, and an assigned mentor who shares knowledge, experience, and advice. Commercial Banking Commercial at Key offers a comprehensive suite of financial solutions tailored to support the growth, liquidity, and risk management needs of middle market and institutional clients. What differentiates us from competitors is our ability to seamlessly deliver comprehensive industry expertise, unique insight and capital markets solutions. This includes services such as lending, commercial payments (treasury), and advisory support. As a core component of Key's strategic priorities, the Commercial Bank plays a vital role in driving client success and contributing to the company's overall performance. About the Internship As an intern, you will gain valuable experience by contributing to a variety of projects and collaborating closely with seasoned professionals within our Payments and Internal Operations functions. Opportunities where you may be assigned include Business Development (Sales), Product, Commercial Bank Risk, or Commercial Bank Operations. You will receive exposure to various segments within the Commercial Bank, as well. Job Responsibilities Learns and understands how KeyBank and the Commercial Bank operate, including our mission, products, and the clients we serve Works alongside industry professionals, conducting analysis of financial reporting and identifying business opportunities Receives the training, mentorship, and engagement with senior leaders needed to learn the industry Collaborates with sales and product teams to deliver value to our clients through a variety of day-to-day and project work Conducts research and analysis as part of a capstone project that will be presented to executive leadership at the culmination of the internship Builds relationships to learn about the various departments within KeyBank and the role that each play in overall organization Qualifications Must have completed at least two years toward a four-year, undergraduate degree program with coursework in Finance, Economics, Accounting, Data Sciences, Business Analytics, Information Systems, Mathematics with an anticipated graduation in or before May of 2027 Outstanding academic achievement (minimum undergraduate 3.3 GPA) Demonstrated leadership and teamwork from past work experience and/or extracurricular activities Strong analytical, problem solving, and critical thinking skills Highly motivated with a strong work ethic Outstanding interpersonal, communication and presentation skills Proficiency in Excel and PowerPoint Professional conduct Compensation and Benefits This position is eligible to earn an hourly rate of $23 per hour. Compensation also includes a $2,000 Summer Internship Sign-on Bonus. KeyBank's Internship and Analyst positions are not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility. COMPENSATION AND BENEFITS This position is eligible to earn a base hourly rate in the range of $18.00 - $22.60 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Please note: While a base pay range is referenced above, this position is compensated at a fixed rate of $23 hourly and is eligible to receive a $2,000 sign-on bonus. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 01/09/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Remote

About the Role: Procures, engages, and reviews complex and non-complex commercial valuation products delivered to the bank to ensure compliance with USPAP, FIRREA, IAEG, and Columbia Bank policy. Communicates with partnering lines of business to address appraisal or collateral risk issues. Works closely with management to increase staff competency in all aspects of commercial appraisal. Assists in the mentoring of junior level staff. Provides subject matter expertise to address escalations and/or reconsiderations of appraisal concerns. Participates in the development of commercial appraisal bank policy and guidelines. * Procures bids and awards for commercial real estate appraisal vendor RFPs in the fulfillment of complex commercial valuation products utilized for the credit lending decision. * Reviews incoming complex valuation products for credible methodology and compliance with SOW, USPAP, FIRREA, IAEG, and bank policy. * Develops USPAP (compliance or technical) commercial appraisal and evaluation reviews to be utilized in the bank's credit lending and/or portfolio management decisions. * Assures compliance with Fair Lending Practices and Appraisal Independence. * Provides subject matter expertise on complex commercial appraisal methodology and appraisal regulatory requirements. Ability to communicate these requirements as applicable to address valuation questions from line of business partners and/or auditors. * May prepare FIRREA/USPAP compliant appraisals, appraisal validations, corrective appraisal reviews and/or evaluations for Columbia Bank. * Assists Special Assets and Credit Quality with impairment analysis for real estate secured credits, as needed. * Manage and prioritize work queue to meet turn-time deadlines. Triage workload with thoughtful consideration of loan level data. Meet or exceed review production goals in-line with department's benchmarks. * Maintains compliance with the department system of record and appraisal work file requirements * Assist in the development of valuation solutions based upon subject expertise, representing the department at a broader level. * Occasionally assist management with the overall operation of the valuation program and/or lead working group projects. * Mentors junior level appraisers and encourages increased competency in all aspects of commercial valuation. * Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. * Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. * Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description. * May be asked to coach, mentor, or train others and teach coursework as subject matter expert. * Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. * Takes personal initiative and is a positive example for others to emulate. * Embraces our vision to become "Business Bank of Choice" * May perform other duties as assigned. About You: * Bachelor's degree in business or related field or the equivalent in education and experience required. * Active State Certified General License required * 10+ years of relevant commercial appraisal review experience or combination of commercial appraisal review and appraisal field work required. * Strong multi-state experience reviewing commercial real estate appraisals. Real estate property type specific expertise (Low Income Housing Tax Credit LIHTC, Special Purpose, etc.) and national review experience a plus * Ability to obtain and maintain additional appraisal licensing in multi states upon business unit request. * Sound judgement and strong analytical problem-solving skills, and business acumen. * Advanced knowledge of appraisal policies, procedures, practices, and documentation. * Excellent written and verbal communication. * Ability to work at all levels of the organization and maintain mutually beneficial working relationships cross-functionally. * Computer and software proficiency including but not limited to Word, Excel, Outlook, PowerPoint, and other more specific appraisal related software applications and misc. data aggregators. * Advanced knowledge of USPAP, FIRREA, IAEG, and other federal real estate appraisal related regulations and how regulations apply to real world lending scenarios. * Ability to work independently making timely and sound decisions. Escalate collateral risk concerns swiftly and clearly. * Ability to present to small and large audiences when communicating collateral risk concerns or department/bank processes The pay range for this role is $100,000 to $150,000. The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process. Primary Location: Ability to work fully onsite at posted location(s). 201 B Avenue Suite 100 Lake Oswego OR 97034 Our Benefits: We are proud to offer a competitive total rewards package including base wages and comprehensive benefits. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly. Our Commitment to Diversity: Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: http://******************** To Staffing and Recruiting Agencies: Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business. ESSENTIAL FUNCTIONS: Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to the overall office's overall sales performance goals Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services. Actively engage with and greet customers and take ownership to resolve any customer issues or concerns Balance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed Deliver on our North(west) star experience and champion our customer's financial wellness through delivery of exceptional customer experience - both in person, over the phone, and through email communications. Exceptional delivery of our 5 Culture Promises Complete educational training as assigned and self-educate using bank designed programs and applications Have general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings Knowledge and adherence to all security and dual control processes Responsible to participate in branch opening and closing tasks as needed Protect the bank from unnecessary risk by following compliance, risk, and operational procedures Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed Work evening hours and weekends as scheduled, assigned, or necessary Ensure compliance with Northwest's policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment KNOWLEDGE, SKILLS, & ABILITIES: Ability to establish effective working relationships among team members and participate in solving problems and making decisions Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Knowledge of computers and the Teller System QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: High School Diploma or equivalent preferred Work Experience: Customer service experience preferred Cash handling experience preferred Banking and/or retail experience preferred All applicants will be screened; however, only those most closely matching the qualifications of the job posting will be contacted. You can check the status of your application by logging back into your account. We appreciate your interest in our position! Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

The Senior Home Loan Originator (SHLO) will proactively seek new residential mortgage business and will build relationships with business line partners within the organization and externally to generate referral business. The principal responsibility of the SHLO is to meet with the customer to determine the product and terms that best fit their needs. He/She will generate a complete mortgage application, ensure appropriate guidelines and procedures are followed while meeting sales and quality goals and objectives. The SHLO must clearly communicate documentation requirements, fees, and terms to the customer. The customer must leave the application process with a thorough understanding of the steps that will follow. He/She will communicate timely and in a friendly professional demeanor to the customers and to the support staff as well. The SHLO will additionally, be responsible for the leadership, management, growth and profitability of their designated region. He/she will assist the Home Loan Manager, with coaching, training, and mentoring. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. * Originate Home loans including: Freddie Mac, Fannie Mae, FHA, USDA, VA, Home Equity Loans, HELOCs, and other in-house loan products. * Prospects new mortgage lending opportunities and recommends the best home loan product(s) based on the customers individual needs. * Analyze and compile information and documentation collected to accurately process loans in accordance with Bank policies and procedures as well as real estate lending rules and regulations. * Ensure assigned Home Loan Matrix dates for 30-day turn-time are met on all loan files. * Identify, develop and maintain a successful network of business relationships that serves as a recurring source of referrals for new home loan opportunities * Maintain availability to realtors and borrowers outside of standard banking hours. * Ensure exceptional customer experience by overseeing the loan process from origination to closing and providing on-going communication to customers, processors, underwriters, and other business partners. * Participate in business related development opportunities and community efforts to promote F&M and generate new business. * Demonstrates a complete understanding of products offered by F&M and cross-sell those products, including FM Investments. * Works with managers and marketing to develop and implement sales and marketing plans on an on-going basis designed to enhance success, and achieve goals assigned by the bank. * Handle customer questions and/or issues and take appropriate action to resolve them. * Achieve production and other goals as established by F&M. * Utilizes F&M training materials, reference tools and other resources to provide accurate and up-to-date loan program/policy information to both external customers and internal business partners. * Participate in Sales program including practicing drills and role-plays; utilize sales skills to provide outstanding customer service. * Oversee daily activities performed by the HLOs and drive each towards expected monthly and quarterly goals through regular coaching. * Review and decision exceptions to F&M's loan policy. * Develop and assist in special functions and home loan training. * Perform personnel tasks for the region, reviews, coaching, and identifying training opportunities. * Possess excellent problem solving and decision-making skills. * Comply and satisfactorily pass tests for bank policy and regulatory compliance that apply to position. SUPERVISORY RESPONSIBILITIES: Supervises Home Loan Originators, as assigned. Is responsible for the overall direction, coordination, and evaluation of assigned staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, scheduling, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. PERFORMANCE FACTORS: To perform the job successfully, an individual should demonstrate the following competencies: Sales: Individual has a good understanding of the Bank's products and services. Effectively matches customer's need by referring and/or selling products and services to enhance the customer's relationship consistent with the Bank's Sales Culture. Internal ambition and drive to match and / or exceed goals in cross-selling: Individual demonstrates a positive and helpful attitude toward customers (internal and external), understands their importance to F&M Bank and understands how his / her job affects customers; establishes and maintains good relationships through interactions or work completed; projects a positive and professional image of F&M Bank in appearance and mannerism. Communication Skills: Written: Individual writes clearly and concisely with little need for editing (includes spelling and grammar). Oral: Expresses self in speech as to be clearly and completely understood; adheres to the bank's telephone standards; supports a favorable environment for open communication; addresses concerns or problems in an open non-defensive manner; conveys self-confidence and knowledge of subject in speaking to customers. Listens: Is attentive and transmits correct information to appropriate people; accepts constructive feedback. Job Knowledge: Individual possesses and demonstrates the technical ability to perform required duties, is practical in applying knowledge to assignments, and maintains expertise by keeping current with new developments and procedures. Problem solving: The ability to define and offer solutions to resolve problems. Uses knowledge of the organization to identify helpful resources. Attention to Detail: The level at which tasks are performed carefully, accurately, and in accordance with specific instructions. Consistency of work quality and compliance with standards, requirements, and expectations. The tracking of numerical data and detailed organizational information, and the careful application of grammar, spelling, and punctuation rules. Ethics: The level of trustworthiness, character, professionalism, confidentiality, and honesty in dealing with internal or external customers. Requirements QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE Bachelor's degree (B. A.) from four-year college or university and 3-5 years related experience and/or training; or equivalent combination of education and experience. Must have strong public relations skills. Must have computer skills in Microsoft Office and Excel. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from employees, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Valid driver's license Notary public Federal NMLS OTHER SKILLS AND ABILITIES * Has good writing and communication skills. * Must be articulate, friendly and possess good telephone etiquette. * Is neat in appearance, detail oriented and possesses the ability to work without supervision. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Ability to use computer for long periods of time and there will be heavy telephone use. This person may also be required to work at other banking centers. This Person will have the ability to: * Work Monday - Friday, generally and an occasional Saturday with a day off and / or occasional extended hours as needed to accommodate the flow of business. * Work on a holiday and be provided another day off throughout the year. * Maintain a professional appearance and manner * Work independently and as part of a team

The Commercial Lending Assistant will provide administrative and support assistance for multiple commercial lending officers while acting as a liaison between the clients and the Bank to ensure all commercial clients within their region are serviced professionally to meet and exceed client expectations. They serve as the loan documentation contact person and perform administrative duties. OBJECTIVES OF THIS ROLE: * Ensure that loan files contain accurate documents, signatures, dates and other relevant data are collected and/or recorded. * Provide administrative assistance to the Commercial / Ag bankers, including but not limited to updating and typing loan applications, assembling documentation for loans, ordering credit reports, attorney work, title searches, flood determinations, UCC searches, and appraisals. * Assist customers with questions concerning existing accounts. RESPONSIBILITIES: * Prepares loan disbursements, payments and draws on lines of credit, wire transfers and account transfers on behalf of the commercial customers. * Works effectively with a diverse group of bank personnel at several levels of the organization in the coordination of commercial application requirements leading up to document delivery. * Completes credit references. * Enter data in computer using different software programs - primarily MS Word and MS Excel. * Assist in collection and organization of financial information needed in evaluation of credit. Prepare and mail letters to customers requesting updated financial information. Save financial and other customer related documentation in the public drive. Insure all documentation is imaged in Director. * Adheres to Loan Policy and Compliance Regulations * Processes new and renewal notes. * Closes loans for Commercial / Ag Bankers following their instructions. * Schedules loan closings and Banker's appointments. * Follow up and maintain pending/exception list for loan files. * Corresponds with customers by phone, in writing or via electronic communication as appropriate. * Complete CIP and other related documentation associated with identity verification for borrowers and guarantors. * Comply and satisfactorily pass tests for bank policy and regulations that apply to position. * Other duties may be assigned. Requirements QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED) and two to four years related experience and/or training; or equivalent combination of education and experience along with computer experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. ADDITIONAL REQUIREMENTS: CERTIFICATES, LICENSES, REGISTRATIONS * Notary Public Commission * Valid Driver's License COMPLIANCE: * As generally applicable to F&M Bank and commensurate with these job functions, this job role includes accountabilities for following Bank policies and related procedures, as well as regulatory requirements involving federal and state laws, regulations, and related guidance. * Compliance with Bank Secrecy Act (BSA), including accurate completion of Currency Transaction Reports (CTR) when applicable, Anti-Money Laundering Act (AML), Office of Foreign Asset Control (OFAC) and the USA PATRIOT Act. Adhere to Customer Identification, Customer Due Diligence and reporting of suspicious activities to the BSA Department. NON-EXEMPT/HOURLY COMPETENCIES: * Job Knowledge: Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current. * Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow. * Attendance: Employee is expected to adhere to the attendance and break policy and communicate with your supervisor about anticipated time off or modifications to break times.

The Director of Enterprise Technology Program Management role will lead and oversee the Northwest Bank's technology transformation initiatives, with the CRM implementation as a key program under its purview. This role will be responsible for driving the successful execution of enterprise-wide technology programs, ensuring alignment with business objectives, regulatory requirements, and customer-centric innovation. The ideal candidate is a seasoned program leader with a proven track record in enterprise technology transformation, large-scale program management, and stakeholder engagement in financial services. Essential Functions * Develop and execute the bank's technology program management strategy, ensuring alignment with business goals and digital transformation initiatives. * Oversee a portfolio of enterprise technology programs, including but not limited to CRM implementation, data modernization, cloud migration, and core banking enhancements. * Provide strategic leadership for the bank's CRM transformation initiative, ensuring seamless integration with existing banking systems and alignment with customer engagement strategies * Establish governance frameworks, methodologies, and best practices for enterprise-wide technology project execution. * Work closely with executive leadership, business unit heads, and technology teams to align enterprise technology programs with strategic objectives * Drive cross-functional collaboration to break down silos and foster a culture of digital innovation and transformation. * Lead change management efforts, ensuring smooth adoption of new technologies across the organization. * Act as a key liaison between business stakeholders, IT teams, and third-party vendors, ensuring CRM capabilities enhance operational efficiency and customer experience. Additional Essential Functions * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Safety and Health for those without supervisory duties * Abide by the rules of the safety and loss prevention program * Perform work tasks in a safe manner * Report any and all injuries to supervisor * Know what to do in case of an emergency QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor's Degree Technology, Business, or a related field Master's Degree Technology, Business, or a related field Work Experience 6 - 8 years enterprise technology program management, IT strategy, or digital transformation in the financial services sector. 6 - 8 years Proven experience managing large-scale technology implementations, including CRM, cloud, data platforms, and core banking systems. General Employee Knowledge, Skills, and Abilities * Ability to establish effective working relationships among team members and participate in solving problems and making decisions * Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written * Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information * Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information * Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for assisting with post-booking loan and banking servicing requests for a portfolio of Practice Solutions clients. Key responsibilities include working directly with clients as the primary point of contact, servicing day-to-day practice needs, and navigating the bank. Job expectations include timely follow up with clients, communication with internal partners across the bank, knowledge of loan and banking products, and communication with internal partners. Responsibilities: · Manages assigned Practice Solutions client territories · Services online banking needs for clients · Partners with various servicing teams to meet client expectations · Creates and collects documentation to fulfill clients needs · Performs outbound calling to existing portfolio to develop banking opportunities Skills: Account Management Attention to Detail Adaptability Business Development Record Keeping Relationship Building Required Qualifications: Proficient in Microsoft Office Suite: Excel, PowerPoint and Word Ability to operate in a phone-based sales environment Excellent written and verbal communication skills Familiarity with bank products, services operations, systems, policies, procedures for business/corporate clients Strong client focus/direct client contact experience, excellent interpersonal, communication, presentation, organization and computer skills Ability to multi-task and support various priorities Desired Qualifications: Possess a combination of Financial Center leadership or Small Business or Business Banking relationship management or support experience, as well as Credit and/or Treasury sales servicing, or operations management experience 4-year degree Experience with the Practice Solutions line of business Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40