Analyst III - Product Quality & Reliability
Comcast job in Philadelphia, PA or remote
Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
Responsible for collecting, processing, analyzing and reporting data related to Engineering Operations. Produces complex, high-priority recurring and ad-hoc reports with the purpose of measuring progress towards goals, measuring performance against objectives and identifying improvement opportunities. Consults directly with internal and external customers. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.
Job Description
Job Summary:
This position plays a critical role in driving data-informed decisions that enhance product quality and reliability across consumer devices. This role requires strong analytical skills, cross-functional collaboration, and a proactive mindset to identify trends, solve complex problems, and support strategic initiatives. You will work closely with engineering, operations, and customer experience teams to ensure data accuracy, actionable insights, and continuous improvement.
Key Responsibilities:
* Analyze device performance, reliability KPI's, device telemetry and metrics, and customer satisfaction (CSat) data to identify improvement opportunities.
* Own and drive analysis for key initiatives, including error tracking, ticket resolution trends, and release impact assessments.
* Collaborate with our stakeholder teams to align on priorities and ensure timely delivery of insights.
* Develop decks to communicate findings to an executive audience.
* Support working groups focused on high-impact reliability issues, contributing to root cause analysis and solution tracking.
* Mentor junior analysts and contribute to team knowledge sharing.
* Assist in expanding the team's global data capabilities through partnerships or direct access to datasets.
Must Have Skills:
* Bachelor's degree in Communication Studies, Business, Data Analytics, or a related field.
* 3-5 years of experience in data analysis in a product or quality-focused environment.
* Proficiency in SQL, Python, or other data tools; experience with visualization platforms (e.g., Tableau, Power BI, Amazon Quicksights).
* Strong communication skills with the ability to translate complex data into executive friendly verbiage and actionable insights.
* Experience working in cross-functional teams and managing multiple priorities.
Skills
Ad Hoc Reporting, Analytical Thinking, Cross-Functional Teamwork, Quantitative Data, Structured Query Language (SQL)
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
5-7 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Auto-ApplyBroadcast Engineer 3
Comcast job in Centennial, CO or remote
Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
The Streaming, Broadcast, and Advertising (SB&A) Broadcast Engineering team provides solutions that drive our customer's on-air products. We design, build, and commission products in the media and television space while responding to issues from a domain expertise and high-level tiered support perspective.
Our Engineer 3, Engineering Operations will provide impact by iterating improvements, creating elegant workflows, providing insight into how we utilize broadcast platforms both on-premises and in the cloud, using software defined video networking, and providing extraordinary services to our partners and customers. A typical day will be splitting your time between design, build, and deployment project tasks while acting as a reliable resource within your domain of expertise. From a tech standpoint, your primary focus will be on linear channel origination, channel aggregation and delivery, and media treatment and file movement in support of our products and services. You will minimize customer outages by working optimally with other departments and team members. We are a team of self-starters so it's important to prioritize, plan, and execute confidently, as well as guide colleagues with less experience.
Job Description
Comcast Technology Solutions is a fantastic place for bright minds and forward-thinkers looking to innovate and evolve with a company they can be proud of. Our roots - and our hearts - are in broadcast and digital video, but as part of Comcast NBCUniversal, we are so much more. From the latest in streaming and AI/ML applications to advanced advertising, metadata, and cybersecurity, there are countless reasons why 93% of our employees rate us as a Great Place to Work. Is this the next chapter in your story? Let's find out.
Comcast Technology Solutions (CTS), a division of one of the world's leading media and technology companies, brings Comcast Corporation's proven technologies to an evolving list of industries worldwide. We believe in continuous innovation, always looking for new and better ways to connect with our customers, as well as aggregate, distribute, and secure our own content, advertising, and data. We invest in and test these solutions so our customers don't have to. Through our portfolio of solutions, we bring these innovations to the global marketplace, enabling our partners to think big, go beyond, and lead the way in media and technology
Core Responsibilities
* Monitors and adjusts audio and video parameters to ensure the best network quality.
* Tunes and trouble-shoots various types of satellite and fiber decoders.
* Assists operations with training related to audio and video equipment use and their adjustments.
* Insures a clean and dust free environment in all technical areas. Maintains the integrity of the system wiring and documentation
* Provides assistance in network planning, engineering, architecture and the development of technical standards for video over IP.
* Provides basic resolution for routine broadcast master control problems, coordination of support of end user problems, and occasionally direct end user support.
* Contributes to projects supporting the implementation, operations, and management of broadcast equipment. Strong focus on broadcast infrastructure and video routing.
* Installs and configures broadcast equipment as needed.
* Consistent exercise of independent judgment and discretion in matters of significance.
* Understanding and commitment to 24x7x365 in-production "On-Air" environments.
* Takes on more of a lead role in the management and execution of projects.
* Establishes trust within the team based on performance and availability; willing to extend outside of defined tasks.
QUALIFICATIONS:
* Bachelor's Degree and/or 5-7 years equivalent work experience in technical or engineering operations.
* Industry-standard certifications and training.
* Familiar with off-the-shelf software applications and their use in troubleshooting and diagnostics.
* Advanced analysis, troubleshooting, and resolution skills.
* Cross-systems technical knowledge.
* Knowledgeable in one or more technical areas; demonstrates in-depth expertise of deployed technologies and workflow.
* Advanced knowledge of various diagnostic tools troubleshooting techniques.
* Demonstrates high level of customer focus; listens to and understands customer requests and provides the most effective resolution.
* Ability to develop solutions during root-cause analysis.
* Involved in more complex troubleshooting and research.
* Create documentation and training related to supported technology.
* Collaboration with other departments to problem solve.
* Establish working relationships with vendors and other technical resources to more effectively resolve issues.
* Demonstrates intermediate level expertise and effectiveness in diagnostics and troubleshooting.
* Intermediate functional understanding of Windows and Linux operating systems, TCP/IP protocols, network design and maintenance practices.
Additional Responsibilities:
* Increasing responsibilities in end-to-end issue management and trouble resolution.
* Accepting 'on-call' duties and being available to support the team with phone, TEAMS, or email consultations
* Create and maintain more complex reference documentation on hardware, applications and workflow and regularly present documentation to the team in appropriate settings.
* Regularly lead the staff meeting reviews of trending issues and recoveries.
* Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects are fully integrated into the operations environment.
* Creates data and metric systems to track operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight to management.
* Provides input to Engineering and vendors on defects and required enhancements. Attains all relevant industry standard technical certifications.
* Performs complex and routine maintenance tests for designated areas of engineering. Identifies, isolates and escalates issues to appropriate personnel. Ensures that all maintenance is properly validated to minimize subscriber impact to (ideally) zero.
* Contributes to design considerations for new products or architectural changes to existing products. Assists with or leads efforts to build new application infrastructure, coordinating efforts across teams.
* Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system.
* Serves as team lead on multiple projects, often spanning different engineering disciplines within the organization.
* Leads the integration of projects into operations including instrumentation, automation, standardization and methods/procedures.
* Does not have any direct supervisory responsibilities. May direct workflow and act as a technical lead.
Here's a look at just some of the perks and benefits we make available to our US-based employees:
* Medical & Dental
* 401(k) Savings Plan
* Generous paid time off
* Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
* Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
* Learn more at jobs.comcast.com/life-at-comcast/benefits
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.
* This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
* Comcast is an EOE/Veterans/Disabled/LGBT employer.
* Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.
Skills
Broadcast Engineering, Operations Engineering, Technical Solutions, Troubleshooting
Compensation
Primary Location Pay Range: $91,596.38 - $137,394.57
Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
5-7 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Auto-ApplyRemote Administrative / Data Entry / Customer Service Associate
Remote or Princeton, NJ job
My office is seeking for a reliable and detail-oriented individuals to support our remote operations. This role involves administrative assistance, data entry, and customer support tasks depending on assignment. Comprehensive training is provided, and prior experience is not required.
Key Responsibilities:
Perform basic data entry and administrative tasks
Provide customer support via approved communication channels
Follow work guidelines and procedures accurately
Maintain professionalism and confidentiality at all times
Requirements:
Basic computer and typing skills
Ability to follow instructions and work independently
Reliable internet connection
High school diploma or equivalent preferred
No strict age requirement
Compensation & Benefits:
Pay range: $25 $45 per hour, depending on role and responsibilities
Flexible work schedule (morning or evening options available)
Training provided
Paid time off and holiday benefits for eligible workers
Company-provided equipment for approved candidates
How to Apply:
Interested candidates are encouraged to apply by submitting their resume. Qualified applicants will be contacted with next steps.
Local Manager
Bowling Green, OH job
Frontier's Local Managers will focus on operational proficiency, employee, customer, and community relations. By driving performance and delivering results through customer contact and community involvement, the Local Manager will impact Frontier's ability to exceed our market growth targets and deliver 100% employee and customer satisfaction.
This position will provide leadership to a workforce of field technicians that install and maintain both residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment.
Responsibilities include, but not limited to:
* Meets service activation and repair commitment dates, maintains revenue and expense budget objectives and promotes new and existing company products.
* Manages a P&L budget to ensure revenue goals and expense targets are met.
* Provides feedback, ongoing training, and motivates their team to exceed department goals
* Partners with Human Resources to ensure firm, fair and consistent application of practices/policies and labor agreements in a timely manner.
* Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the work place.
* Positively represents Frontier through active engagement and involvement in the community.
* Partners with marketing to act as the "eyes" and "ears" of the local market to ensure an appropriate competitive response.
* Responds to issues identified on Customer Surveys.
What we offer:
Nothing is more important to our success than the team that built it. That's why we provide benefits to keep you and your family well. Some of which we're most proud to offer includes:
* 20 PTO (Paid Time Off) days + 10 paid holidays per year
* Day one medical, dental, vision and prescription drug plan
* 401k match of 50% on 6% of eligible compensation
* Tuition Assistance Program
* Personal & Work Life Balance Resources & Wellness Support Assistance
* Employee Resource Groups
* Same-sex spouse and domestic partner benefits coverage
* 10 weeks of paid parental leave, & a phased return to work program for new parents
* Up to $10k in adoption program assistance
* 3 weeks of paid caregiver leave
Skills and Abilities:
* Field Technician work experience preferred.
* Supervisory experience in an operations environment or equivalent work / military experience preferred.
* Ability to communicate and collaborate with internal and external customers as well as labor unions
* Ability to lead a team while working under pressure with deadlines.
* Basic knowledge of engineering, plant service center, outside plant functions, electrical circuitry, network installation, maintenance and testing of central offices, as well as HSI/DSL installation, FTTH and data networking.
* Must possess basic PC skills: Excel, Word, Power Point and Outlook.
* Must be available 24/7 to support off-shift technicians and emergency situations as needed.
* Must be able to work in inclement weather.
Training/ Education Required:
* High school diploma or GED required
* CCNA, PMP or CWNP a plus
* Must possess a valid state driver's license with a clean driving record.
Frontier Communications does not discriminate on the basis of race, color, creed, religion, sex, national origin, age, marital status, citizenship status, disability, sexual orientation, veteran status or any other protected class.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences are aligned with our passion to improve digital access across America, we encourage you to apply and help us achieve our mission to #BuildGigabitAmerica.
Analyst III - Product Quality & Reliability
Comcast job in Philadelphia, PA or remote
Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
**Job Summary**
Responsible for collecting, processing, analyzing and reporting data related to Engineering Operations. Produces complex, high-priority recurring and ad-hoc reports with the purpose of measuring progress towards goals, measuring performance against objectives and identifying improvement opportunities. Consults directly with internal and external customers. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.
**Job Description**
**Job Summary:**
This position plays a critical role in driving data-informed decisions that enhance product quality and reliability across consumer devices. This role requires strong analytical skills, cross-functional collaboration, and a proactive mindset to identify trends, solve complex problems, and support strategic initiatives. You will work closely with engineering, operations, and customer experience teams to ensure data accuracy, actionable insights, and continuous improvement.
**Key Responsibilities:**
+ Analyze device performance, reliability KPI's, device telemetry and metrics, and customer satisfaction (CSat) data to identify improvement opportunities.
+ Own and drive analysis for key initiatives, including error tracking, ticket resolution trends, and release impact assessments.
+ Collaborate with our stakeholder teams to align on priorities and ensure timely delivery of insights.
+ Develop decks to communicate findings to an executive audience.
+ Support working groups focused on high-impact reliability issues, contributing to root cause analysis and solution tracking.
+ Mentor junior analysts and contribute to team knowledge sharing.
+ Assist in expanding the team's global data capabilities through partnerships or direct access to datasets.
**Must Have Skills:**
+ Bachelor's degree in Communication Studies, Business, Data Analytics, or a related field.
+ 3-5 years of experience in data analysis in a product or quality-focused environment.
+ Proficiency in SQL, Python, or other data tools; experience with visualization platforms (e.g., Tableau, Power BI, Amazon Quicksights).
+ Strong communication skills with the ability to translate complex data into executive friendly verbiage and actionable insights.
+ Experience working in cross-functional teams and managing multiple priorities.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
**Skills:**
Ad Hoc Reporting; Quantitative Data; Structured Query Language (SQL); Analytical Thinking; Cross-Functional Teamwork
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (********************************** on our careers site for more details.
**Education**
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
**Relevant Work Experience**
2-5 Years
**Job Family Group:** Engineering
Video Operations Technician 2
Comcast job in Centennial, CO or remote
Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
Responsible for managing the end-to-end lifecycle of content across the video and IP asset delivery platform, ensuring a world-class level of service. Oversees the review, processing, and publishing of digital video assets, including upload and transcoding operations, using prescribed tools and the Content Management System (CMS).
Prepares and validates all media and metadata, confirming accuracy and receipt from content providers. Collaborates to resolve discrepancies and ensure compliance with technical specifications. Operates with moderate supervision while maintaining accountability for individual results and overall team impact.
Job Description
Core Responsibilities
* Ensure all content is published to production within established service-level agreements (SLAs).
* Review media and metadata for accuracy; collaborate with content providers to resolve errors promptly.
* Identify and correct missing metadata to guarantee proper placement and display of video across all platforms.
* Validate that all media and metadata comply with current technical specifications.
* Receive, process, and manage media and metadata submissions from content partners.
* Support coordinators by addressing and resolving issues they identify.
* Audit partner deliveries by comparing pitch lists against received assets.
* Utilize daily metrics reports to identify trends and proactively address content partner or delivery issues.
* Build and maintain strong relationships with content partners and internal peers.
* Troubleshoot and escalate issues within the Video Operations workflow as needed.
* Maintain regular, consistent, and punctual attendance; flexibility to work nights, weekends, variable schedules, and overtime as required.
* Perform other duties and responsibilities as assigned.
Must-Have Skills
* Experience receiving and processing media from content providers.
* Ability to ensure content meets client and broadcast specifications for technical accuracy.
* Strong attention to detail when verifying media and metadata; ability to resolve or escalate errors effectively.
* Basic understanding of linear and digital content workflows, including file management.
* Ability to troubleshoot or escalate anomalies within the Video Operations and transcoding ecosystem.
What We Expect from All Employees
* Understand our Operating Principles and apply them to your work every day.
* Own the customer experience by delivering seamless, high-quality service at every touchpoint.
* Know your stuff-be an enthusiastic learner and advocate for our technology, products, and services.
* Win as a team by collaborating openly and embracing new ideas.
* Be an active part of the Net Promoter System, engaging in feedback loops to improve customer and employee experiences.
* Drive results and growth through accountability and innovation.
* Support a culture of inclusion in all interactions and leadership practices.
* Do what's right for each other, our customers, investors, and communities.
Disclaimer:
This description outlines the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications.
Here's a look at just some of the perks and benefits we make available to our US-based employees:
* Medical & Dental
* 401(k) Savings Plan
* Generous paid time off
* Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
* Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
* Learn more at jobs.comcast.com/life-at-comcast/benefits
* We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.
Disclaimer:
* This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Standards Compliance, Troubleshooting, Video Operations
Compensation
Primary Location Pay Range: $23.58 - $35.37
Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
High School Diploma / GED
Certifications (if applicable)
Relevant Work Experience
2-5 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Auto-ApplyComcast Cybersecurity: National Network Surveillance Technician
Comcast job in Philadelphia, PA or remote
Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
**Job Summary**
The Service Policy Assurance Technician 2 is responsible for performing a wide range of functions across a variety of technologies and applications that include but are not limited to: performing mitigation for security related incidents; providing education to internal partners and external customers regarding SPAM/Phishing, Identity Theft, Voice Fraud, and other SPA Operation programs.
Ideally, this candidate possesses general security and privacy knowledge to protect our customers and combat common threat vectors. This resource will work and communicate directly with the application teams, escalation groups, stakeholders, and business partners, ranging from application users up to VP's.
**Job Description**
_Comcast experience required for this position._
_This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future._
**Responsibilities/Job Duties:**
+ Utilizemultiple software systems and applications tosupport Operations
+ Assist Comcast customers inrecovery from fraudulent activity and attacks against them within the Comcast domain
+ Assistother Comcast teams in understanding and addressing security, policy, service, fraud, and compliance issues
+ Enforcing Comcast's Acceptable Use Policy
+ Addressingincomingoperationticketsaccurately andin a timely manner
+ Answer Tier 3 incoming calls, voice mail, chat,and email
+ Maintainanactive presence inall relevant Slackand Teamschannels
+ Remaincurrent on all workflow changes
+ Recommend process improvements, efficiencies, and course of action,whennecessary
+ Prioritizes workload and manages multiple time sensitive issues.
+ Demonstrates flexibility and adaptability to the changing needs of the business
+ Is actively engaged in continuing education
+ Adheres to SPA Operations Guiding Principles
+ Regular,consistent,and punctual attendance
+ Consistentlymaintains(or exceeds) defined Scorecard metrics
+ Other duties and responsibilities as assigned
**Required** **Skills:**
+ Excellent verbal, written and interpersonal communication skills with both technical and non-technical audiences
+ Highly organized and detail oriented
+ Be able to speak to virus/malware, spam/phishing, identity theft and other risks to the securityandprivacy of computer users, including common attack vectors and best practices designed to combat such threats
+ Experiencewith remote troubleshooting
+ Experience with Remedy, IOP, ServiceNow, Columbo, orsimilarticketing software
+ Proven analytical & problem-solving abilities
+ Ability to graspnew technologiesquickly and willing to learn new applications/web interfaces
+ Ability to work in a fast-paced environment
+ Driven, takes initiative
+ Positive outlook, collaborator, team player, motivator
+ Proficiencyin the Microsoft Office Suite
+ Discretion and professionalismarecritical
**Employees at all levels are expected to:**
+ Understand our Operating Principles; make them the guidelines for how you do your job.
+ Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
+ Know your stuff - beenthusiasticlearners, users and advocates of our game-changing technology, products,and services, especially our digital tools and experiences.
+ Win as a team - makebig thingshappen by working together and being open tonew ideas.
+ Be an active part of the Net Promoter System - a way of working that bringsvaluableemployee and customer feedback into the company - by joining huddles,performingcallbacks,and helping us elevate opportunities to do better for our customers.
+ Drive results and growth.
+ Respect and promote inclusion& diversity.
+ Do what's right for each other, our customers, investors,and our communities.
_Comcast is an EOE/Veterans/Disabled/LGBT employer_
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant's criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
**Skills:**
Spamming; Identity Theft Protection; Problem Solving; Cybersecurity; Spoofing; Malware Protection; Anti-Phishing
**Salary:**
National Pay Range: $19.91 USD-$46.67 USD Illinois Pay Range: $21.16 USD - $41.07 USD Colorado Pay Range: $22.40 USD - $42.93 USD Hawaii Pay Range: $26.13 USD - $39.20 USD Washington DC Pay Range: $28.62 USD - $42.93 USD Maryland Pay Range: $23.64 USD - $42.93 USD Minnesota Pay Range: $22.40 USD - $39.20 USD New York Pay Range: $23.64 USD - $46.67 USD Washington Pay Range: $22.40 USD - $44.80 USD California Pay Range: $22.40 USD - $46.67 USD New Jersey Pay Range: $24.89 USD - $44.80 USD Vermont Pay Range: $23.64 USD - $37.33 USD Massachusetts Pay Range: $24.89 USD - $44.80 USD
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (********************************** on our careers site for more details.
**Education**
High School Diploma / GED
**Relevant Work Experience**
2-5 Years
**Job Family Group:** Engineering
Senior Engineer, Customer Success & Business Intelligence
Remote Comcast job
Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
You will be an innovator in the Cybersecurity division of Comcast Technology Solutions (CTS). (**************************************************** This division specializes in offering Software-as-a-Service (SaaS) and subscription-based security solutions to large enterprises and the federal government. For the first time ever, customers are now able to purchase some of the best of Comcast's own in-house security technologies (****************************************************************
These solutions are proven-at-scale to defend critical infrastructure and effectively reduce cost. The Cybersecurity Suite efficiently improves security and compliance while keeping costs in check.
You are entrepreneurial. You are fascinated by the challenge of wrangling security data for insights. You like driving new relationships with enterprise data scientists, and enjoy helping others find value in data. You are good at evangelizing new technologies and researching the latest in cybersecurity. You achieve satisfaction in seeing customers solve hard security problems. You enjoy the challenge and thrill of succeeding in bringing new technology approaches to market.
As Senior Engineer, Business Intelligence & Customer Success, you will be a leader of a key team within Comcast Technology Solution's exciting new cyber security business unit, which sells SaaS and subscription security solutions to the large enterprise and federal government. Currently, two solutions, BluVector and DataBee, both used internally by the Comcast CISO organization, are sold by the business unit. These solutions are advanced threat detection, advanced threat hunting and security operations center and compliance offerings that improve security and compliance in a cost-effective manner. DataBee is the BU's growth engine and is an innovative security & compliance data fabric platform, a new market segment rapidly replacing SIEM and other legacy security & compliance toolsets.
Job Description
This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.
Core Responsibilities
Partner with data engineering teams for data ingestion, storage, search, and delivery methodologies to support a wide array of data sources and types to support security and privacy compliance
Build and maintain positive relationships with key stakeholders, including customers, partners, and internal teams, to ensure customer success and drive long-term business growth for DataBee.
Stay up-to-date with industry trends and advancements in security data management, data manipulation techniques, and SQL best practices, and effectively articulate their relevance to customers.
Partner with other engineering and product teams to provide technical leadership and guidance on enhancing the CCM (Continuous Controls Monitoring) platform.
Provide ongoing operational support of production dashboards to ensure high availability and data integrity within a customers deployment
You can be hands on with our engineering and products team, creating, changing or revising dashboards and data fabric views as needed.
Must also be able to work independently with limited supervision to deliver assigned tasks and work within scrum methodology.
You collaborate closely with Sales Engineering, Solution Architecture(s), Product Management and Product Marketing to influence the roadmap, architecture and customer engagements.
Travel to customer sites or Comcast office is for product presentations is required when the customer requests an in-person meeting. Travel to in person internal meetings also is required upon request to build rapport with customers.
Performs other related duties as assigned
Required Skills and Experience:
Strong oral and written communication skills with an ability to develop a strong rapport across a variety of technical and non-technical teams.
Proficiency in SQL for querying, data manipulation, and integration with data platforms.
Strong passion for learning and teaching others
Demonstrated subject matter expert in data storage (Snowflake, Databricks, Azure blob) and visualization solutions (Tableau)
Experience building dynamic Tableau dashboards that are utilizing advanced features such as LOD calcs, parameters, Extensions API
Overseeing the collection, storage, management, quality and protection of security data (part or all of these processes will qualify)
General understanding of data collection, parsing, storage, and search capabilities.
General understanding of data privacy policies, and complying with data protection regulations
Knowledge of security ecosystem - such as IDP, EDR, SIEM., SOAR, Firewalls, VPNs, DNS, vulnerability management, asset management, threat hunting solutions and applications (Where they fit in, what they do, what logs they create, how organizations use them, etc.)
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Customer Engagement, Cybersecurity, Data Engineering, Structured Query Language (SQL), Tableau (Software)
Compensation
National Pay Range: $83,626.10 USD-$195,998.68 USD Illinois Pay Range: $88,852.73 USD - $172,478.83 USD Colorado Pay Range: $94,079.36 USD - $180,318.78 USD Hawaii Pay Range: $109,759.26 USD - $164,638.89 USD Washington DC Pay Range: $120,212.52 USD - $180,318.78 USD Maryland Pay Range: $99,306.00 USD - $180,318.78 USD Minnesota Pay Range: $94,079.36 USD - $164,638.89 USD New York Pay Range: $99,306.00 USD - $195,998.68 USD Washington Pay Range: $94,079.36 USD - $188,158.73 USD California Pay Range: $94,079.36 USD - $195,998.68 USD New Jersey Pay Range: $104,532.63 USD - $188,158.73 USD Vermont Pay Range: $99,306.00 USD - $156,798.94 USD Massachusetts Pay Range: $104,532.63 USD - $188,158.73 USD
Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
5-7 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant's criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
Auto-ApplyField Sales Representative
Toledo, OH job
Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer's home. Field Sales Representatives at AT&T are driven to connect - every interaction is an opportunity to introduce the latest technology and services, thriving on the challenge to make your sales goals happen. With uncapped commission potential, your career and the rewards that come with it are within reach. Enjoy uncapped commission potential as a Field Sales Representative, with top earners having the opportunity to make $100,000.
Our new Field Sales Representatives earn between $40,530 - $51,890+ $20,000 to $100,000, including the salary and our uncapped commission opportunities. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Salary range is dependent on if all sales goals are met and/or exceeded.
You'll be the face and voice of AT&T to your customers, working independently to deliver personalized sales interactions at scheduled appointments provided to you. You'll close the deal by offering hands-on demos, Wi-Fi assessments, tech delivery and issue resolutions - keeping customers connected to what matters most to them.
How you get the job done:
We'll kick things off with paid training -setting you up for success to work independently in the field. Coaching, mentoring and ongoing learning opportunities will keep you on track and tech-savvy
You'll connect with our existing customers daily. AT&T will provide scheduled appointments, giving you the opportunity to engage with warm prospects effectively.
You'll use strong negotiation and communications skills - you know how to make a smooth pivot, and are highly motivated to get it right and make the sale
Key expectations to succeed:
1+ years of commission sales experience required, outside sales experience highly preferred
Demonstrated success in commission sales and achieving sales targets
Proficient in upselling techniques that enhance customer value and satisfaction
Strong verbal communication skills with an ability to build rapport quickly
Maintain a valid driver's license-be ready to drive, as we provide a company vehicle for official business use only
Work a varied schedule designed to meet customers on their timeline -this includes evenings, weekends, and holidays
Employment is contingent upon successful completion of a background check, including drug screening, criminal history, and motor vehicle record
If you are considering jobs like Direct Sales Representative, Residential Sales Representative, Territory Sales Representative or Field Sales Executive - Home Solutions, this career move would be a great fit!
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time off and holidays (With some exceptions, bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year). At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired.
Sick leave
Paid Parental Leave
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
A company paid device and service plan, giving you first-hand expertise with our latest technology.
Ready to take your career on a new route? Apply today.
#ConnectingOurCommunities
Weekly Hours:
40
Time Type:
Regular
Location:
Perrysburg, Ohio
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Remote Inbound Sales Representative (Voice)
Remote Comcast job
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for promoting and selling Company products and services that are both current and emerging. Uses a consultative sales approach to ensure our customers receive the best value. Must be customer-focused individuals, able to communicate effectively and display a professional and positive demeanor. Works on straight forward tasks using established procedures.
Job Description
Core Responsibilities
Sales & Customer Engagement: Consistently meet or exceed sales targets by responding to inbound inquiries, engaging new and existing customers through consultative techniques, identifying needs, overcoming objections, and recommending tailored solutions.
Customer Support & Relationship Building: Deliver exceptional service by addressing inquiries, resolving issues, and converting support interactions into sales opportunities. Build positive, lasting relationships through transparent communication and accurate information.
Product & Process Expertise: Educate customers on products and services using available tools and resources while adhering to established sales and operational processes to ensure consistency, compliance, and quality.
Professionalism & Integrity: Maintain a respectful, friendly, and professional demeanor. Apply sound judgment within company policies and guidelines, including safeguarding Customer Proprietary Network Information (CPNI) and Personally Identifiable Information (PII).
Communication & Interpersonal Skills: Demonstrate strong listening, verbal, and written communication skills, along with effective problem-solving and de-escalation techniques in high-pressure or challenging situations.
Adaptability & Growth Mindset: Operate effectively in a fast-paced, dynamic, and virtual environment. Show resilience under pressure and proactively engage in continuous learning through training, coaching, and team meetings.
Collaboration & Teamwork: Work closely with peers and cross-functional teams to achieve departmental goals and deliver a seamless customer experience.
Technical Proficiency: Navigate multiple systems efficiently, process transactions accurately, and utilize standard office tools (keyboard, mouse, headset) to maintain productivity.
Reliability & Flexibility: Maintain consistent and punctual attendance. Be available for nights, weekends, variable schedules, and overtime as needed, while demonstrating willingness to take on additional responsibilities.
Coachability & Performance: Actively seek, receive, and apply feedback to improve performance. Achieve established goals and metrics while contributing to team success.
Other Duties: Perform additional responsibilities as assigned to support business objectives.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Technical Knowledge, Workplace Organization
Compensation
Base Pay: $15.00Total Target Compensation (Base Pay plus Targeted Commission): $22.69Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
High School Diploma / GED
Certifications (if applicable)
Relevant Work Experience
0-2 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant's criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
Auto-ApplyEmbedded Engineer
Comcast job in Philadelphia, PA or remote
Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
Comcast's Platform Engineering team builds core software components and performance tools for RDK devices deployed across millions of homes globally. Our work spans broadband gateways, routers, mesh nodes, and video streaming devices, delivering secure, scalable, and high-performance solutions. You will work on platform-agnostic enhancements and performance-critical Device Management components such as Remote Management protocols, Code Upgrade, Telemetry, Logging, Linux network configuration and Debug Tools, amongst others in a fast-paced, agile environment. This role focuses on designing, developing, integrating and testing embedded software for RDK-based devices deployed across millions of homes.
Job Description
Core Responsibilities
Analyze requirements, design software components, and conduct peer reviews.
Present and defend architectural, design and technical choices to internal audiences.
Develop, integrate, and test embedded software for Linux-based platforms.
Debug real-time embedded applications and optimize performance.
Participate in design reviews and provide guidance to junior engineers as needed.
Collaborate with Systems Architecture, QA and Product teams to ensure quality and compliance.
Participate in software release processes and production configuration changes.
Document technical requirements, designs, and test results.
Engage with open-source communities and contribute to relevant projects.
Required Skills
Programming: C/C++, Makefiles, CMake, Shell scripting, Python scripting, YAML scripting
Operating Systems: Linux (system calls, kernel, multi-threading, IPC).
Tools & Practices:
GitHub, GitHub Actions, Gerrit, Jenkins, GDB
Unit and functional testing
AI tools such as Copilot for code development and validation
CI/CD pipelines and DevOps principles for rapid and robust scaling
Static Code Analysis Tools: Coverity, Perforce
Additional Skills:
Open-source packages and community participation
Embedded Linux Build Systems: Yocto Project, BitBake
Networking Protocols & Tools: TCP/IP, DHCP, DNS, iptables, netfilter
Device Management Protocols & Standards: TR-069 (CWMP), TR-181 Data
Performance & Profiling Tools: Valgrind, DUMA, perf, gprof
Inter-process Communication (IPC): RBUS, DBUS, JSON-RPC, Thunder.
Data Formats: JSON, XML.
Qualifications
Bachelor's degree in Computer Science, Electrical Engineering, or related field.
5-7 years of experience in embedded software development.
Ability to work independently and in a collaborative team environment.
Preferred Experience
Experience with RDK platform development.
Familiarity with cloud-based CI/CD environments.
Exposure to Agile development methodologies.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Embedded Engineering, Operating Systems (OS), Team Mentoring, Technical Knowledge
Compensation
This job can be performed in California with a Pay Range of $114,985.89 - $195,998.68
Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
5-7 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Auto-ApplyMechanical Design Engineer, NPI
Comcast job in Philadelphia, PA or remote
Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
**Job Summary**
We are looking for a Mechanical Design Engineer, to join our Philadelphia based NPI team who are bringing the next generation of global products to life for both Sky & Comcast. We are a global team of engineers. Each with our own personalities and strengths with one common goal. To bring the best products to our customers while going beyond the expectations of business stakeholders. Our team is responsible for products that make our services possible from start to finish. We support all aspects of NPI (new product introduction) from concept development through delivery. This position is fast paced, with opportunity for the candidate to work on a global scale. In this position you will have the ability to make positive impact at multiple touch points of the product life cycle with exposure to all levels of our business along the way.
**Job Description**
**_This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future._**
**What you'll do**
+ Collaborate with multi-disciplinary teams of stakeholders from concept to delivery of the product life cycle.
+ Work closely with industrial designers, hardware engineers, and product managers to present concept designs that help drive requirements development, pricing exercises, and decision making.
+ Oversee and review engineering solutions as presented by manufacturing partners for OEM and joint development ventures during execution phases of development programs.
+ Create fast and robust designs using 3D modelling applications to transform requirements into fully matured products.
+ Perform and/or review thermal and structural analysis to ensure physical design meets environmental and performance requirements
+ Write specifications to ensure as delivered product meets high cosmetic and build quality standards expected of Sky & Comcast products.
+ Champion mechanical design for sustainability, ease of repair, and assembly best practices.
+ Continually evaluate and improve designs for cost, quality, & manufacturing efficiency.
+ React quickly to solve technical issues found during development and manufacturing phases of programs to maintain schedule and cost targets.
+ Manage and communicate design progress of the fully integrated product to a wide range of stakeholders throughout the development cycle.
+ Support internal & external teams to ensure successful deployment of products globally
**What you'll bring**
+ Proficiency in developing parts and assemblies using 3D modelling software.
+ Solidworks preferred, similar application experience a must
+ Ability to write and review technical product specifications as they pertain to physical aspects of product design.
+ Proactive attitude and problem-solving skills.
+ Self-starter with willingness to continually develop technical skill set and take on new responsibility scope.
+ Team player with the ability to work as part of a small team and represent our team initiatives at higher organizational level.
+ Academic & practical understanding of mechanical design and applicable manufacturing processes as related to consumer products.
+ Academic or professional experience designing sheet metal, die cast, compression molded, or plastic injection molded components is a plus
+ Experience with hardware/electronics integration into consumer products is a plus
+ Knowledge of prototyping methods and ability to support development activities.
+ Innovative thinking and ability to drive innovation within technical constraints.
**Disclaimer:**
+ This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
**Skills:**
3D Computer Aided Design (CAD); Communication; Self-Starter; CAE Tools; Manufacturing Processes
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (********************************** on our careers site for more details.
**Education**
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
**Relevant Work Experience**
2-5 Years
**Job Family Group:** Engineering
Business Sales Consultant
Ohio job
About this Role: The Business Sales Consultant will play a pivotal role in driving B2B sales of Uniti products and services to small and midsize businesses within designated communities. This role is designed for individuals who excel in building strong client relationships and have a passion for achieving sales success. We provide extensive training and a high level of support to ensure your success. The Business Sales Consultant will be assigned a customer base within a territory, along with ample leads to guarantee success in the role.
What You'll Do:
Prospect Engagement: Engage daily with prospective business clients, building a rapport and trust to generate sales within your assigned market.
Relationship Building: Develop and nurture long-term relationships with business clients, acting as a trusted advisor to understand and meet their needs with tailored solutions.
Sales Environment: Work within a performance-driven environment designed for individuals who thrive in a rewards-based role, delivering exceptional customer service and sales results.
Compensation Structure: Benefit from a competitive base salary and monthly commissions based on your sales performance, offering substantial rewards for your success.
Do You Have:
Self-Motivation: A strong drive to achieve success in a competitive B2B sales environment, with a focus on building client relationships and closing deals.
Essential Skills: Excellent communication, organization, time management, and presentation skills, essential for engaging with business clients effectively.
Sales Experience: While experience working with customers in a sales role is a significant advantage, it is not required. A passion for sales and relationship building is crucial.
Educational Background: A college degree or equivalent and 2-4 years of professional experience, or 6+ years of professional-level equivalent related experience; or a combination of education and related professional-level experience required.
Physical Tasks- Standing Continuously: 67-100% |Walking Frequently: 34-66% | Sitting: Occasionally: 0-33% | Driving: Car: Frequently: 34 - 66%
Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing-Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Continuously: 67-100%, >15-30 lbs: Occasionally: 0-33%, >30+lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Frequently: 34-66% | Fine Manipulating: Occasionally: 0-33% Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Frequently: 34-66% | Far Vision: Occasionally: 0-33% |Peripheral Vision: Occasionally: 0-33% | Color Discrimination: Occasionally: 0-33%
Equipment Used in Job Performance/Working Environment: Computer, Printer, Telephone, Cellular Phone
Type of Driver's License Required: Driver's License
Sales & Service Technician II
Norwalk, OH job
Job Title: Sales & Service Technician II Union: IBEW 71 - CBA 047 Hiring Manager: Lisa Danhoff # of Openings: 2 Internal Posting Dates: 12/9/25-12/16/25 Wage Range: $17.34 - $36.67 per hour
Summary
Installs, maintains and/or repairs network facilities, and associated apparatus from the station equipment to the line card; performs other related duties.
General Duties
Duties include, but are not limited to, the following:
* Performs all types of cable construction and maintenance work associated with all network facilities including repairs on conduit and manholes, cross-connections to switching equipment, removing and replacing line cards in central office/pair gain units.
* Performs all duties associated with the installation, removals, rearrangements and maintenance of coin and single line station equipment and associated apparatus. Performs installation, removal, rearrangement, maintenance and substitution on pair gain devices (e.g., Subscriber Carrier).
* Performs all duties associated with former title CZT III.
* Recognizes and pursues potential revenue producing opportunities.
PERSONAL CONTACTS:
* Interdepartmental - Moderate
* Intradepartmental - Frequent
* Customer - Frequent
* Vendor - Seldom
DRIVING: Frequent
TRAVEL RELATED: Moderate
TOOLS AND EQUIPMENT USED:
* Cable Locator Amptool
* T-137 & t-137 Noise Meters Tones
* Sta CXR Test Sets Bucket Truck or Van 260 VOM
* 710-735-573 Meters Laptop Computer
* Numerous other tools
* May be required to perform additional duties and tasks as required by the Company.
Basic Qualifications
* Tests - Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.
* Previous electronics training and/or related "outside" work experience typically gained through such positions as Station Installer Maintainer, Installer Maintainer, or Cable Splicer.
* Ability to work independently and desire to work "face-to-face" with customer.
* Willingness to work outdoors in adverse weather conditions.
PHYSICAL REQUIREMENTS: Climbing poles and ladders; lifting 50-75 pounds on a regular basis; pushing, reaching, bending and stooping; manual dexterity; good sense of balance; and good color vision.
* Per our Company policy, and consistent with the weight specifications of equipment used to work aloft, candidates cannot exceed 275 pounds, this is inclusive of clothing and with proper footwear.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
Connecting communities is at the heart of what we do. We are committed to building a team that reflects the communities we serve. If your background and experiences are aligned with our passion to improve digital access across America, we encourage you to apply and help us achieve our mission to #BuildGigabitAmerica.
Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Video On Demand Technician 2
Comcast job in Centennial, CO or remote
Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
As a Video On Demand Technician you will play a vital role in ensuring the accurate and timely delivery of media assets and metadata across our video-on-demand (VOD) platforms. This role requires a detail-oriented professional with strong technical acumen, excellent communication skills, and a proactive approach to problem-solving. You will work closely with content partners, internal teams, and VOD Coordinators to uphold quality standards and maintain operational efficiency.
About Comcast Technology Solutions [CTS]:
Comcast Technology Solutions, a division of one of the world's leading media and technology companies, brings Comcast Corporation's proven technologies to an evolving list of industries worldwide. We believe in continuous innovation, always looking for new and better ways to connect with our customers, as well as aggregate, distribute, and secure our own content, advertising, and data. We invest in and test these solutions so our customers don't have to. Through our portfolio of solutions, we bring these innovations to the global marketplace, enabling our partners to think big, go beyond, and lead the way in media and technology.
Job Description
* This position is unable to provide work authorization sponsorship or immigration support now or in the future.*
Key Responsibilities:
* Content Publishing: Ensure all media assets and metadata are published to production environments in alignment with established service level agreements (SLAs).
* Quality Assurance: Validate incoming media and metadata for accuracy and completeness; collaborate with content providers to resolve discrepancies and ensure compliance with technical specifications.
* Metadata Management: Identify and correct missing or inaccurate metadata to support proper asset placement, discoverability, and display.
* Standards Compliance: Confirm that all content adheres to current formatting, delivery, and metadata standards.
* Partner Coordination: Receive and process media deliveries from content partners, ensuring timely and accurate ingestion into systems.
* Operational Support: Assist VOD Coordinators by investigating and resolving issues identified during content review.
* Delivery Audits: Perform regular audits by comparing scheduled delivery lists against received assets to ensure completeness and accuracy.
* Issue Resolution: Leverage daily metrics and reporting tools to identify delivery gaps and proactively address issues with content partners.
* Relationship Management: Build and maintain strong working relationships with content partners and internal stakeholders to support seamless operations.
* Escalation & Troubleshooting: Address technical and operational issues within the video operations workflow, escalating as necessary to ensure timely resolution.
Skills & Experience Requirements:
* Analytical & Troubleshooting Skills: Proven ability to identify root causes, resolve issues efficiently, and maintain high standards of accuracy.
* Technical Proficiency: Comfortable working with Microsoft Office Suite (Excel, Outlook, Word) and basic operating system functions, including network and drive mappings.
* Organizational Excellence: Capable of managing multiple priorities, maintaining focus under pressure, and responding promptly to communications across email, Slack, Teams, and other platforms.
* Adaptability: Able to adjust to shifting business needs and prioritize tasks effectively in a dynamic environment.
* Flexible Availability: Willingness to work evenings, weekends, and holidays as needed to support operational demands.
Here's a look at just some of the perks and benefits we make available to our US-based employees:
* Medical & Dental
* 401(k) Savings Plan
* Generous paid time off
* Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
* Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
* Learn more at jobs.comcast.com/life-at-comcast/benefits
* We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Discount tickets for Universal Resorts, including theme park tickets and on-site hotel rooms.
Skills
Broadcast Media, Digital Content, Digital Media
Compensation
Primary Location Pay Range: $23.19 - $34.79
Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
High School Diploma / GED
Certifications (if applicable)
Relevant Work Experience
2-5 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Auto-ApplyGlobal Reliability Program Manager (Entry Level)
Comcast job in Philadelphia, PA or remote
Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
**Job Summary**
This position is an entry-level role focused on Global Reliability IT Service Management (ITSM) process definition and support and will assist in documenting, maintaining, and improving core ITSM processes such as Incident, Change, and Request Management. The ideal candidate will work closely with cross-functional teams to ensure process consistency, support governance activities, and contribute to the overall efficiency and effectiveness of IT service delivery. This is a great opportunity for someone looking to build a career in IT operations, service management, or process improvement.
**Job Description**
***This position is unable to provide work authorization sponsorship or immigration support now or in the future.***
**Core Responsibilities** **:**
+ Assist in the definition, documentation, and continuous improvement of Global Reliability IT Service Management (ITSM) processes (e.g., Incident, Problem, Change).
+ Introduce the use of AI technologies into the ITSM proceses
+ Support process governance by monitoring compliance and identifying areas for improvement.
+ Collaborate with global cross-functional teams to ensure ITSM processes align with reliability needs, business needs, and service delivery goals.
+ Maintain process documentation, workflows, and knowledge articles in appropriate repositories.
+ Participate in process reviews, audits, and reporting activities to track performance and effectiveness.
+ Help coordinate training and awareness sessions for Global Reliability ITSM processes across teams.
+ Assist in analyzing service data to identify trends, gaps, and opportunities for optimization.
+ Provide administrative support for process-related meetings, workshops, and initiatives.
+ Consistent exercise of independent and collaborative judgment and discretion in matters of significance.
+ Delivers commitments while demonstratinga high level of integrity and respect for all teammates and stakeholders.
+ Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
+ Other duties and responsibilities as assigned
**Must Have Skills:**
+ Basic understanding of ITSM principles and frameworks (e.g., ITIL).
+ Strong organizational and documentation skills.
+ Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
+ Excellent written and verbal communication skills.
+ Ability to work collaboratively in a team-oriented environment.
+ Analytical mindset with attention to detail
+ Familiarity with stakeholder management
+ Familiarity with AI technologies
**Nice to Have Skills:**
+ Exposure to ITSM platforms such as ServiceNow, Jira.
+ Familiarity with process modeling tools or techniques (e.g., BPMN).
+ ITIL Foundation certification or coursework.
+ Experience with data analysis or reporting tools (e.g., Excel pivot tables, Power BI).
+ Interest in process improvement, service delivery, or operations management.
**Here's a look at just some of the perks and benefits we make available to our US-based employees:**
+ Medical & Dental
+ 401(k) Savings Plan
+ Generous paid time off
+ Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
+ Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
**Learn more at** **jobs.comcast.com/life-at-comcast/benefits**
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.
+ This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
+ **Comcast is an EOE/Veterans/Disabled/LGBT employer.**
+ Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
**Skills:**
Customer Experience (CX); Planning; Information Technology (IT) Services; Collaborating; Communication
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (********************************** on our careers site for more details.
**Education**
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
**Relevant Work Experience**
2-5 Years
**Job Family Group:** Program & Project Management
Network Support Technician (Government)
Brunswick, OH job
This position requires office presence of a minimum of 5 days per week and is only located at customer's site. No relocation is offered.
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.
AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the position will support Information Technology Field Operations (ITFO) in Brunswick, GA.
The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.
The NST reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required.
Job Duties/Responsibilities:
This role will include, but will not be limited to the following responsibilities:
Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors
Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots
Assist in testing, applying, and maintaining server configurations and related security patches
Assist in maintaining and checking the health of systems and backups to include restore testing
Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets
Update tickets following documentation templates and/or guidelines to ensure quality requirements are met
Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner
Provide inventory support and input to the provided inventory system for the customer
Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests
Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events
Conduct or provide new equipment deployments and/or requested deployment support
Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets
Analyzes functional business requirements and design specifications for functional activities
Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met
Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems
Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products
Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware
Required Clearance:
Public Trust (#clearable) (#publictrust)
Required Qualifications:
Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
Associate Degree or equivalent experience
1+ years' of IT-related support experience, preferably in a helpdesk or customer support role
Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues
General knowledge network products and systems
Experience in a rapid paced, time sensitive, high-quality environment
Must have excellent team skills and collaboration skills
Attention to detail and follow-through
Ability to work with minimal supervision
Must pass Motor Vehicle Records check as this position is classified as a “Regular Driver” and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails
If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements
Desired Qualifications:
Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks.
Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
Ability to apply comprehensive knowledge across key tasks and high impact assignments
Experience evaluating system performance results and recommending improvements or optimizations
Experience performing IT hardware repairs and installing replacement parts
Experience planning and leading technology assignments and projects
Prior hands-on experience with the setup, configuration and administration of servers and backups
Experience functioning as a technical expert across multiple project assignments
ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications
Physical and/or Mental Qualifications, if applicable*:
Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists.
This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs
*Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job
Our Network Support Technician's earn between $61,600 - $68,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours:
40
Time Type:
Regular
Location:
Brunswick, Georgia
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Auto-ApplyOperations Engineer - Advertising Tech Systems (Elastic/Elk and Tableau) - REMOTE
Comcast job in Pennsylvania or remote
Comcast Advertising is driving the TV advertising industry forward, from delivering ads to linear and digital audiences to pioneering the tech that makes it possible. We help brands connect with their audiences on every screen using advanced data, technology, and premium video content. Our media sales division helps local, regional, and national brands reach potential customers through multiscreen TV advertising. Our ad tech division FreeWheel provides comprehensive adtech that makes it easier to buy and sell premium video advertising across all screens, data types, and sales channels.
Job Summary
Responsible for building, managing, operating and continuously improving Systems, Storage, Database and/or Tools Infrastructure that support Comcast Advertising's customer facing applications, back office and provisioning infrastructure in a 24/7 environment. Focuses on building, deploying and stabilizing services, systems and tools. Drives standardization and service-focused instrumentation. Provides subject matter expertise. Resolves break/fix scenarios, engaging broader teams as necessary and partners/leads vendors and regions to achieve continuous improvement. Contributes to command and control related activities focused on restoration of complex outages, communication across Comcast and rapid restoration. Works and directly leads external vendors, third parties and associated agencies when necessary to address issues across the infrastructure. May participate on 24/7 on-call rotation. Works with moderate guidance in own area of knowledge.
Job Description
Core Responsibilities
* Develops solutions for moderate to difficult systems engineering problems. Given enough time, can solve most problems without sufficient documentation readily available. Makes corrections and adds to documentation as necessary to maintain proper procedures and engineering documents.
* Commscope Ad Serving Operating Systems & Disk Management responsibilities (if applicable): recommends disk partition layouts, Operating Systems and hardware platforms. Possesses basic familiarity with Operating System internals and can recommend tuning settings. Troubleshoots and understands kernel and OS-level processes. May manage servers remotely in a distributed environment.
* Platform Management responsibilities (if applicable): Displays understanding of database concepts, availability, performance, usage and configuration. Performs fail-overs, recoveries and restores. Understands database software interaction with OS. Sets up and troubleshoots standard replication. Solutions a wide range of applications, problems, or procedures. Solutions are imaginative, thorough, practical and consistent with the organization's objectives. Participates in logical and physical design reviews.
* Storage and Backup responsibilities (if applicable): Performs backups, recoveries and restores. Understands SAN/HBA software interaction with OS. Sets up and troubleshoots standard storage functions. Understands storage allocation impact on system performance. Conducts comprehensive performance and capacity monitoring, tuning and analysis.
* Networking responsibilities (if applicable): Installs and configures application software on servers following prescribed instructions. Understands basic layer-1/4 switch functionality and can help troubleshoot problems. Uses knowledge of networking and TCP/IP filtering. Correlates application-layer metrics and network device metrics, such as throughput, response time, congestion, dropped messages, queue depth measurement and lost data.
* Application Technologies responsibilities (Web Servers, J2EE, Applications Servers) (if applicable): Takes application specific tracing/debugging. Examines application logs and looks for specific application errors. Checks application metrics (congestion, delay stats, unreachables) for assigned subsystems. Sets up/commission alarms. Uses Opsware and other related tools. Participates fully in subsystem Ops reviews, scaling discussions and subsystem metrics analysis. Installs SSL certificates for all supported web servers.
* Actively participates in problem resolution, using knowledge about systems which are under his or her direct control. Uses a methodical troubleshooting approach.
* Proactively works with development to add additional elements to the application to continually improve monitors. Monitors system health and quality on a daily basis and provides appropriate action. Collaborates with the Service desk/NOC to ensure full understanding of the alarms and remediation steps. Independently sets up data captures, advanced logging/filters.
* Utilizes time management and project management skills to resolve issues in a timely and organized manner, effectively communicating necessary information.
* Consistent exercise of independent judgment and discretion in matters of significance.
* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
* Other duties and responsibilities as assigned.
Employees at all levels are expected to:
* Understand our Operating Principles; make them the guidelines for how you do your job.
* Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
* Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
* Win as a team - make big things happen by working together and being open to new ideas.
* Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
* Drive results and growth.
* Support a culture of inclusion in how you work and lead.
* Do what's right for each other, our customers, investors and our communities.
Disclaimer:
* This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Dynamic Ad Insertion, Incident Response Operations, Problem Resolution, Researching, Response Time, Troubleshooting
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
2-5 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Auto-ApplySales Engineer
Comcast job in Colorado or remote
Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
Responsible for providing subject matter expertise on the design and implementation of complex data network and voice solutions for business class customers. Works as a collaborative member of the sales team to market and sell the Company's product lines. Provides insight to customers on current network solutions. Works closely with account executives on presentations and the technical design of new sales. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.
Job Description
* This position is unable to provide work authorization sponsorship or immigration support now or in the future.*
Comcast's Technology, Product & Experience (TPX) organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience.
About the Role:
As a Sales Engineer, you'll partner with sales directors to design and present video distribution solutions to close deals. You'll meet with customers early in the process to uncover technical needs, identify pain points, and understand business goals to then craft, vet, and delivery tailored proposals/presentations via storytelling.
The role is hands-on-pulling expertise from across the company, shaping RFP responses, and building trusted relationships to help close deals in a fast-moving media landscape.
What You'll Do:
* Analyze customer requirements and/or challenges to understand how Comcast Media 360 (or other) internal and external partner services can be applied to solve their needs.
* Collaborate with sales professionals to:
* Articulate the value of the solution for the customer to save money and/or prove the worth of the solution.
* Create and deliver solution/sales presentations to customers in terms they can understand by reading the room and gauging the level of expertise, and tailoring messaging to the audience.
* Pull information and expertise from all parts of the company (product, engineering, professional services, etc.) to help drive a comprehensive solution.
* Formulate pricing that is both cost-effective and market competitive.
* Serve as a technical expert to contribute to and review RFP responses for content and accuracy.
* Provide technical and business support for events and trade shows.
* Form trusted relationships with potential or existing customers to gain favor with technical abilities.
* Attend and participate in customer meetings to uncovering their current challenges by asking appropriate questions and taking good notes.
* Consistently exercise independent judgment and discretion in matters of significance.
* Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedules, and overtime as necessary.
* 50% travel could be expected to customer sites, trade shows, and corporate offices.
Skills & Experience We're Looking For:
* Understands the technical and market details of digital streaming technology.
* Comprehends the distribution and consumption methods of video.
* Strong team collaboration with various types of professionals, both internal and external.
* Self-motivated to learn new and existing technologies.
* Displays charisma, patience, and adaptability to succeed in this fast-paced and growing industry.
* Organized using Microsoft Teams for document collaboration and messaging with colleagues.
* Multi-tasks across various opportunities to drive the success of deal closures.
About Our Perks & Benefits:
We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.
Here's a look at just some of the perks and benefits we make available to our US-based employees:
* Medical & Dental
* 401(k) Savings Plan
* Generous paid time off
* Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
* Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
* Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.
Learn more at jobs.comcast.com/benefits
Reasonable Accommodation
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.
Disclaimer:
* This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Job Profile: Engineer 3, Technical Product Sales Support
Skills
Communication, Pre-Sales Engineering, Sales Engineering
Compensation
Primary Location Pay Range: $97,812.00 - $165,308.00
Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
5-7 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Auto-ApplyKinetic Customer Service Technician
Kenton, OH job
About the Role: Kinetic's team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.
What You'll Do:
Install and repair residential and business communications services including telephone, internet, and video.
Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
recommend products and services that resolve their communications needs.
Work in both buried and aerial plant requiring pole climbing and ladder skills.
Safely operate and maintain clean and organized company service vehicle.
Work in both inside and outside environments.
Complete necessary safety training and follow safety standards and regulations.
You will report to the Manager of Local Operations.
Do You Have?
Basic technology and math skills
Valid driver's license and safe driving record
Ability to distinguish colors in use of color-coded cable.
Ability to use equipment with maximum load capacity of 275lbs.
Ability to lift up to 50lbs, capable of working aloft.
Ability to successfully complete required safety training.
Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.
Ability to respond to after hour callouts.
High School Degree or GED equivalent
Even Better:
Customer service or sale experience.
Certifications or training directly related to the position.
Two-year technical degree in computers or electronics, or the equivalent in work experience.
Qualifications - Minimum Requirements:
Education: High School Diploma or equivalent
Certification/License: Must maintain a valid driver's license and a safe driving record.
Compliance with Weight Restrictions/Safe Load Limits for Equipment and Ladders
Physical Tasks- Standing Continuously: 67-100% | Walking Continuously: 67 - 100% | Sitting Occasionally: 0-33%
Driving- Car: Occasionally: 0-33% | Van: Continuously: 67-100% | CMV: Occasionally: 0-33% | Climbing: Continuously: 67-100% | Bending: Continuously: 67-100% | Crouching: Continuously: 67-100%| Pushing-Pulling: Continuously: 67-100% |Carrying: Continuously: 67-100% | Reaching Above Head: Continuously: 67-100% | Lifting-Lowering >1-15 lbs.: Continuously: 67-100% | >15-30 lbs.: Continuously: 67-100% | >30+ lbs.: Continuously: 67-100%
Repetitive Hand Action: >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Continuously: 67-100% |Operate Foot Control: Occasionally: 0-33%
Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Continuously: 67-100% |Peripheral Vision: Continuously: 67-100% | Depth Perception: Occasionally: 0-33% | Color Discrimination: 34 - 66%
Exposures to: Cold: Frequently: 34-66%, Heat: Frequently: 34-66%, Dampness: Occasionally: 0-33%, Heights: Occasionally: 0-33%, Vibration: Occasionally: 0-33%, Skin Irritants: Occasionally: 0-33%, Lung Irritants: Dust: Occasionally: 0-33%, Fumes/Gases: Occasionally: 0-33%
Equipment Used in Job Performance/Working Environment: Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Van
Types of Driver's License Required: Driver's License