Account Representative jobs at Comcast

Make your next move your best move - join the DCM Services team! At DCM Services, we specialize in receivable solutions - but what truly sets us apart is our people-first culture. We emphasize balance, support, and career growth, and we're proud to offer a workplace where employees thrive. What You'll Do: • Provide compassionate phone-based collections support • Work across multiple software systems during calls • Help consumers resolve accounts in a compliant, ethical manner What You'll Get: • NO WEEKENDS -- Monday-Friday flexible scheduling options! • Competitive hourly pay + monthly bonus + commission • 100% work-from-home with company-provided equipment (however you MUST be located in South Carolina) • Supportive team culture and strong leadership • Opportunity to grow your career with a stable, established company Requirements What You'll Bring: • High school diploma or GED required • 1+ year of collections, call center, or customer service experience • Strong multitasking and communication skills • Detail-oriented with a positive, team-focused mindset All job offers are contingent on successful background check and drug screening. DCM Services is an Equal Opportunity Employer & Veteran Friendly. #DCMCC1 Salary Description $17.00 to $18.00 an hour

About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do The primary purpose of the position will be to efficiently provide accurate, complete & timely billing services to our customers and the acquisition and processing of data. The day-to-day * Accurate and timely data entry * Complete tasks within assigned targets/service levels * Ensure accuracy and completeness of order details prior to entry into billing system * Handle standard customer on-boarding and maintenance activities * Assist with quality assurance functions associated with billing operations activities * Ensure required quality standards are met by operating effective controls procedures * Good understanding of billing system and associated reference data What you'll need * Ability to manage repetitive monthly tasks to high standards * Effective time management - ability to meet tight deadlines and work under pressure * Strong attention to detail * Experience in handling billing processes, systems and tools for standard billing activities * Knowledge of computers and technology - specifically MS Office, SAP, SV etc. * Ability to work with others as part of a team What will help you on the job * Displays initiative to learn * Exhibits a clear understanding of task related expectations * Shows complete commitment to deadlines * High attention to detail * Demonstrates good judgement on escalating relevant items to appropriate levels in a timely manner * Maintains good rapport with other team members * Suggests areas of improvement within one's own sphere of work EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here. * Ability to manage repetitive monthly tasks to high standards * Effective time management - ability to meet tight deadlines and work under pressure * Strong attention to detail * Experience in handling billing processes, systems and tools for standard billing activities * Knowledge of computers and technology - specifically MS Office, SAP, SV etc. * Ability to work with others as part of a team * Accurate and timely data entry * Complete tasks within assigned targets/service levels * Ensure accuracy and completeness of order details prior to entry into billing system * Handle standard customer on-boarding and maintenance activities * Assist with quality assurance functions associated with billing operations activities * Ensure required quality standards are met by operating effective controls procedures * Good understanding of billing system and associated reference data

Who Are We? We're more than just a company; we're a global leader in digital safety. We unite the best minds and cutting-edge technology through our family of brands: Norton, Avast, LifeLock, Avira, AVG, Reputation Defender, and CCleaner.Together, we protect over 500 million people worldwide. Our workplace is built on inclusivity, where your well-being is a top priority. We believe success comes from balance and authenticity. When you're thriving, you're unstoppable. Bring your bold ideas and unstoppable drive. Join #TeamGen and help shape the digital world. We are hiring an eCommerce Senior Billing Performance Analyst How We Work Hybrid work style: minimum 3 days in-office per week for collaboration and problem-solving. Flexibility to do your best work. Partner with global teams across eCommerce, Finance, Retention, Digital Marketing, and Customer Success. Strengthen reporting, billing performance, and the online customer experience. Mission and Goal Deliver digital experiences that help prospects, customers, and partners discover, transact, and get help online. Provide holistic analytics support. Identify issues quickly and improve billing success rates. Enable a smooth subscription and payment experience. Combine insights, communication, and execution to deliver business value. Objectives Lead weekly Billing Success Rate (BSR) reporting with clear commentary. Deliver reports on time with meaningful insights. Develop and improve BSR reporting for better visibility. Support monthly and quarterly business reviews. Act as main point of contact for BSR forecasting and reporting. Partner with Finance and Customer Success Management to share trends. Explain business impacts clearly to stakeholders. Source and analyze data from internal and external systems. Use BI tools to create dashboards and reports. Operationalize BSR metrics across eBusiness, digital marketing, and renewals. Analyze payment flows and customer journeys to identify friction points. Recommend improvements to reduce payment barriers and improve retention. Prepare written communication and presentations to explain billing trends. Present insights to stakeholders at multiple levels. Competencies Bachelor's degree required (Finance, Mathematics, Statistics, or Economics preferred). Strong interpersonal and communication skills. Ability to work effectively across cultures and levels. Strong presentation and data storytelling skills. Advanced Excel and experience with BI tools (PowerBI, Business Objects, QlikView, Tableau, SQL). 4-6 years in consumer e-commerce, subscription billing, or payment processing. Strong analytical and critical thinking skills. Ability to manage multiple priorities under deadlines. Self-aware and proactive work style. Ability to partner effectively with stakeholders and support billing and payment strategies. Compensation: The annual base salary for this position is expected to be between $160,000 to $180,000 . Base salary is one component of Gen's total compensation package, which includes 401(k) match, health insurance options, disability coverage, life insurance, and unlimited paid time off. Actual salaries will vary based on a candidate's qualifications, experience, skills, and competencies related to the role. Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds. We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency. To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Make your next move your best move! DCM Services provides specialized receivable solutions to our clients. Our culture is what sets us apart from other competitors in the industry. We also stress the importance of a healthy work-life balance. The well-being of our employees comes first. In this role, this individual will be a shared resource for the Payment Processing and Remittance functions. Based on current workloads, this individual will assist the Payment Processing function with posting debtor payments, depositing and transferring of funds, administering reports and the executing of assigned projects. In addition, this individual will also assist the Remittance (client billing) function by producing and sending statements, supporting documentation and funds based on client guidelines and standard operating procedure documentation. Adherence to risk-based controls is vital at all times to protect the individual as well as the Company. Requirements Primary Responsibilities include but are not limited to: Post payments, balance payment batches to control amounts and deposit checks Assist in the resolution of payments which are not deposited, including: postdated checks, closed accounts, questionable settlements and payments whose accounts cannot be located. Ensure the accuracy of bank deposits and initiate transfer of funds to client accounts. Compile data into daily collection reports; distribute reports to internal management and clients. Issue checks as requested through the payment processing function for deposit into individual client bank accounts or account refunds. Produce accurate schedule to determine client remittance needs daily. Produce and provide clients with accurate and timely remittance statements and supporting documentation. Verification of fund availability, remit funds to clients by check, wire transfer or ACH. Issue checks from client accounts for payment of commissions and deliver to AR Processor, if applicable. Import fee from remits to create daily accounts receivable entries in accounting software. Prepare and send all remittance documentation to scan technicians. Review and resolve problems with previously scanned remittance items Understand and adhere to Company information, security and privacy responsibilities as detailed in the Information Resource Usage Policy, Employee Manual and client-specific publications. Education/Skills/Experience: AA degree in Accounting and/or equivalent experience 2 years of accounting related experience Ability to work effectively both independently and as a team member. Manage multiple tasks and meet deadlines in a fast-paced environment. Excellent problem-solving skills with desire to understand the impact they have on the company. Strong work ethic demonstrating strict attention to detail, initiative and ability to work with minimal supervision. Suggest process improvements with continued attention to client and control guidelines. Proficiency with 10 key and Microsoft Office applications (Excel and Word). Experience with FACS Collection Software and Navision Accounting G/L system, preferred. Experience with bank website interactivity (reports, images, ACH, etc.) Prior experience with Desktop Deposit, preferred. Credit and collection experience, preferred. Ability to sit or remain sedentary for entire work shift. Ability to communicate effectively in both written and verbal form with a clear understanding of nuances and idioms. Problem solving, research, analytical and project management skills. Salary Description $22.00 to $24.00 an hour

Requirements What You'll Bring: • High school diploma or GED required • 1+ year of collections, call center, or customer service experience • Strong multitasking and communication skills • Detail-oriented with a positive, team-focused mindset All job offers are contingent on successful background check and drug screening. DCM Services is an Equal Opportunity Employer & Veteran Friendly. #DCMCC1

Why work with us?Proven people. Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers. Proven process. Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions. By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs. Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization. Proven results. More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results. 95% client satisfaction rate - measures client satisfaction vs. expectations. Our clients have worked with us for over 10 years, on average. BTI Solutions counts 4 Global Telecommunication companies as clients. Client referrals are BTI Solutions' largest source of new clients. Google Review 4.4, Facebook Review 4.8 Korean Bilingual Billing Coordinator Job Overview: We are seeking a detail-oriented and organized Accountant Assistant to support our accounting department. The successful candidate will assist with various accounting tasks, ensuring accuracy and efficiency in financial reporting and record-keeping. Key Responsibilities: 1. Data Entry and Record Keeping: • Assist in maintaining accurate financial records and ledgers. • Input data into accounting software with precision. • Organize and file financial documents. 2. Support Accounting Functions: • Help prepare financial reports and statements. • Assist in account reconciliations. • Support month-end and year-end closing processes. 3. Invoice and Expense Management: • Process accounts payable and receivable. • Assist in managing expense reports. • Ensure timely payment of invoices. 4. Administrative Support: • Provide administrative support to the accounting team. • Schedule meetings and appointments as needed. • Handle correspondence and communications. 5. Other Duties: • Perform other related duties as assigned. Qualifications: • Previous experience in an accounting or administrative role is a plus. • Proficiency in MS Office, especially Excel. • Familiarity with accounting software (e.g., QuickBooks, SAP) is advantageous. • Excellent organizational and multitasking skills. • Strong attention to detail and accuracy. • Good communication skills, both written and verbal. Working Conditions: • Full-time position. • Standard office hours, with some flexibility required. If you are a motivated individual with a passion for accounting and a keen eye for detail, we encourage you to apply for this position. Join our team and contribute to our financial accuracy and efficiency.

Requirements What You'll Bring: • High school diploma or GED required • 1+ year of collections, call center, or customer service experience • Strong multitasking and communication skills • Detail-oriented with a positive, team-focused mindset All job offers are contingent on successful background check and drug screening. DCM Services is an Equal Opportunity Employer & Veteran Friendly. #DCMCC1 Salary Description $17.00 to $18.00 an hour

Make your next move your best move - join the DCM Services team! At DCM Services, we specialize in receivable solutions - but what truly sets us apart is our people-first culture. We emphasize balance, support, and career growth, and we're proud to offer a workplace where employees thrive. What You'll Do: · Provide compassionate phone-based collections support · Work across multiple software systems during calls · Help consumers resolve accounts in a compliant, ethical manner Job Preview & Short Assessment As the first step in our hiring process, you'll complete an online job preview and short video-based assessment. This helps you get a feel for the role while allowing us to learn more about you. Details: · Takes about 20 minutes (many finish sooner) · Complete in a quiet, distraction-free setting · Must be done within 72 hours of starting the preview · Use an internet-enabled computer with audio (mobile devices not supported) Click here to start your job preview & assessment What You'll Get: · NO WEEKENDS -- Monday-Friday FLEXIBLE scheduling options! · Competitive hourly pay + monthly bonus · Onsite location in Bloomington, MN with free parking and casual dress · Enjoy monthly company lunches, Monday morning bagels, and Wednesday fresh fruit · Supportive team culture and strong leadership · Opportunity to grow your career with a stable, established company Requirements What You'll Bring: · High school diploma or GED required · Collections experience preferred (1+ years) · Strong multitasking and communication skills · Detail-oriented with a positive, team-focused mindset All job offers are contingent on successful background check and drug screening. DCM Services is an Equal Opportunity Employer & Veteran Friendly. #DCMCC1 Salary Description $17.50 to $19.00 an hour

Requirements What You'll Bring: • High school diploma or GED required • 1+ year of collections, call center, or customer service experience • Strong multitasking and communication skills • Detail-oriented with a positive, team-focused mindset All job offers are contingent on successful background check and drug screening. DCM Services is an Equal Opportunity Employer & Veteran Friendly. #DCMCC1 Salary Description $17.00 to $18.00 an hour

Requirements What You'll Bring: • High school diploma or GED required • 1+ year of collections, call center, or customer service experience • Strong multitasking and communication skills • Detail-oriented with a positive, team-focused mindset All job offers are contingent on successful background check and drug screening. DCM Services is an Equal Opportunity Employer & Veteran Friendly. #DCMCC1 Salary Description $17.00 to $18.00 an hour

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department Summary Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience. Job Duties and Responsibilities The Billing and Payments Analyst is a critical, data-driven role responsible for monitoring the performance and health of our financial operations. This position focuses on analyzing key metrics and trends to proactively identify opportunities for efficiency, risk reduction, and process improvement across billing, payments, and collections. The Analyst serves as a reporting expert and insights generator, communicating clear conclusions to stakeholders at all levels of the organization. * This is an onsite position at our corporate office in Englewood, CO * Visa sponsorship is not available for this role now or in the future. Key Responsibilities: * Read, analyze and interpret key operational metrics to measure and monitor performance; define business problems, collect and validate data, establish facts, draw sound conclusions and communicate findings clearly and concisely to a wide audience of internal departments * Prepare, produce and validate daily, weekly, and monthly reports specifically designed to measure, monitor, and alert the business to unforeseen spikes, dips, or changes in trends; design and implement proactive reporting alerts for critical business metrics * Locate, weave together and validate the accuracy of various data sources to build comprehensive reporting for all levels of operations management * Analyze and interpret metric trends to identify opportunities for improving existing processes; focus on reducing risk and fraud while simultaneously enhancing collection efficiency and customer satisfaction * Perform special projects, research, analysis and deliver presentations as requested by senior management Skills, Experience and Requirements Education & Experience: * Bachelor's Degree in Accounting, Business Administration, Economics, Finance, Mathematics, Statistics, or a similar quantitative field, or equivalent experience * 2-4 years of relevant professional experience required * 2-4 years of experience with SQL Skills and Qualifications: * Strong analytical and problem-solving abilities, with a proven track record of translating data findings into clear, actionable business recommendations * Excellent communication, presentation, and technical documentation skills are essential * Advanced proficiency in Microsoft Excel, including experience with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macros * Proficiency with Microsoft Office Applications (Outlook, Word, PowerPoint) * Experience with Tableau and VBA for Office is a plus * Familiarity with the Google Office Suite is desirable * A good understanding of the payment lifecycle and experience in one or more of the following areas: Billing, Collection, Risk, or Fraud Candidates must be willing to participate in at least one in-person interview. Salary Ranges Compensation: $63,150.00/Year - $90,000.00/Year Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits. The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)

Requirements What You'll Get: · NO WEEKENDS -- Monday-Friday FLEXIBLE scheduling options! · Competitive hourly pay + monthly bonus · Onsite location in Bloomington, MN with free parking and casual dress · Enjoy monthly company lunches, Monday morning bagels, and Wednesday fresh fruit · Supportive team culture and strong leadership · Opportunity to grow your career with a stable, established company What You'll Bring: · High school diploma or GED required · Collections experience preferred (1+ years) · Strong multitasking and communication skills · Detail-oriented with a positive, team-focused mindset All job offers are contingent on successful background check and drug screening. DCM Services is an Equal Opportunity Employer & Veteran Friendly. #DCMCC1

We are seeking business-oriented, customer service driven professionals to provide high quality service to our customers. As a Government Billing Specialist, you will be responsible for helping the Government Premier Team and Government Contract Team to maintain the high level of billing and invoicing accuracy that Granite is known for. You will be required to receive GSA clearance which will allow you to audit and implement billings for customers under this Federal contract. Duties and Responsibilities: A Government Billing Specialist is tasked with preparing for and helping manage Granite's day to day Government billing inquiries, that stem from the Government Contract team, Sales Team, Government Premier Team and Customers directly; this requires one to be able to problem solve independently and timely. You will also assist in the resolution of disputes and answer customer inquiries as they arise; whether this is through email or over the phone. This would include being able to decipher and interpret Government contracts. Along with helping answer the day to day inquiries you will also be responsible for tracking contracts, stipulations, custom reporting, and customer invoicing and portal uploads. Required Qualifications: * Bachelor's Degree * Intermediate to advanced knowledge of Microsoft Excel and MS Access. * GSA Clearance - not required in order to apply, but must be cleared in order to be a permanent employee * Analytical * Highly organized * Excellent written and verbal communication * Minimum 1 year of customer service experience * Ability to work in an evolving, fast-paced environment with strict deadlines Preferred Qualifications: * Excellent customer service skills both verbal and written * Ability to work under pressure * Ability to meet deadlines * Excellent problem-solving skills * Ability to work independently without the need of micromanagement * Strong multi-tasking and organizational skills * Excellent interpersonal and communication skills * Sales Force experience Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled

The Account Specialist serves as the customer advocate and is responsible for creating a superior customer experience. In this role you will work with customers to submit orders, escalate tickets, and renew contracts. You will also work with the Account Managers to assist with escalations, put together license reports, build and process renewals. Ultimately, the Account Specialist is the primary contact for our Customer Service accounts (Voice MRR below $1,000) and is accountable for managing expectations and acting as an escalation point to facilitate problem resolution. A successful Account Specialist will be able to develop relationships with customers and co-workers; have a deep understanding of Momentum products; be creative and resourceful to solve problems, and thrive in a fast-paced environment In addition, a successful Account Specialist will be interested in adding to existing and new sales opportunities by identifying and pursuing upselling opportunities with the existing customer base. Responsibilities: * Handle all tickets that come into the Retail Account Management queue for Customer Service accounts * Understand several versions of the Momentum contract and Universal Terms to be able to explain to customers * Learn the Momentum products and price book to be able to identify opportunities to add new services for customers * Proactively contact customers to discuss renewing services * Gather necessary information from customers to submit MACDs, hardware orders and service issue tickets; follow Requests/Tickets through to completion and confirm resolved with customers * Follow internal escalation process to reach a timely resolution on behalf of customers * Work closely with customers to identify concerns in an effort to retain business * Collaborate with the Training Department to ensure customers are fully trained on their services and the Subscriber Portal * Act as a liaison between the Account Managers and internal Momentum Departments to address customer escalations * Assist Account Managers in putting together User License Reports * Work closely with Account Managers to understand renewal needs, put together renewal proposals as requested by Account Managers and process renewal changes once agreement is fully executed. * Work closely with Manager, Account Specialist to develop skills needed to successfully grow into an Account Manager role. Qualifications: * Ability to manage multiple tasks * Ability to thrive in a fast-paced environment * Handles stressful situations well * Highly motivated and results oriented * Plans and carries out responsibilities with minimal direction * Customer service oriented * Extremely detail oriented * Works well in a team environment as well * Must have the ability to use a computer, associated software products (i.e. Microsoft Word, Excel, PowerPoint and/or Outlook), and the Internet * Familiarity with Salesforce.com or similar CRM tools is preferred * Demonstrated history developing relationships with C-level professionals * Documented experience exceeding sales quotas * Excellent communication skills including written communication, speaking and presentation development and delivery * Employee must be available to work overtime as required, be able to travel for conferences, seminars, and other off-site functions and must adhere to Company policies and procedures. Regular in-office attendance is essential (i.e. is consistently at work and on time). Education Requirements: * A four-year undergraduate degree is required * A minimum of two years' experience in the Unified Communications industry is preferred

Job Description The Account Specialist serves as the customer advocate and is responsible for creating a superior customer experience. In this role you will work with customers to submit orders, escalate tickets, and renew contracts. You will also work with the Account Managers to assist with escalations, put together license reports, build and process renewals. Ultimately, the Account Specialist is the primary contact for our Customer Service accounts (Voice MRR below $1,000) and is accountable for managing expectations and acting as an escalation point to facilitate problem resolution. A successful Account Specialist will be able to develop relationships with customers and co-workers; have a deep understanding of Momentum products; be creative and resourceful to solve problems, and thrive in a fast-paced environment In addition, a successful Account Specialist will be interested in adding to existing and new sales opportunities by identifying and pursuing upselling opportunities with the existing customer base. Responsibilities: Handle all tickets that come into the Retail Account Management queue for Customer Service accounts Understand several versions of the Momentum contract and Universal Terms to be able to explain to customers Learn the Momentum products and price book to be able to identify opportunities to add new services for customers Proactively contact customers to discuss renewing services Gather necessary information from customers to submit MACDs, hardware orders and service issue tickets; follow Requests/Tickets through to completion and confirm resolved with customers Follow internal escalation process to reach a timely resolution on behalf of customers Work closely with customers to identify concerns in an effort to retain business Collaborate with the Training Department to ensure customers are fully trained on their services and the Subscriber Portal Act as a liaison between the Account Managers and internal Momentum Departments to address customer escalations Assist Account Managers in putting together User License Reports Work closely with Account Managers to understand renewal needs, put together renewal proposals as requested by Account Managers and process renewal changes once agreement is fully executed. Work closely with Manager, Account Specialist to develop skills needed to successfully grow into an Account Manager role. Qualifications: Ability to manage multiple tasks Ability to thrive in a fast-paced environment Handles stressful situations well Highly motivated and results oriented Plans and carries out responsibilities with minimal direction Customer service oriented Extremely detail oriented Works well in a team environment as well Must have the ability to use a computer, associated software products (i.e. Microsoft Word, Excel, PowerPoint and/or Outlook), and the Internet Familiarity with Salesforce.com or similar CRM tools is preferred Demonstrated history developing relationships with C-level professionals Documented experience exceeding sales quotas Excellent communication skills including written communication, speaking and presentation development and delivery Employee must be available to work overtime as required, be able to travel for conferences, seminars, and other off-site functions and must adhere to Company policies and procedures. Regular in-office attendance is essential (i.e. is consistently at work and on time). Education Requirements: A four-year undergraduate degree is required A minimum of two years' experience in the Unified Communications industry is preferred

The Account Specialist serves as the customer advocate and is responsible for creating a superior customer experience. In this role you will work with customers to submit orders, escalate tickets, and renew contracts. You will also work with the Account Managers to assist with escalations, put together license reports, build and process renewals. Ultimately, the Account Specialist is the primary contact for our Customer Service accounts (Voice MRR below $1,000) and is accountable for managing expectations and acting as an escalation point to facilitate problem resolution. A successful Account Specialist will be able to develop relationships with customers and co-workers; have a deep understanding of Momentum products; be creative and resourceful to solve problems, and thrive in a fast-paced environment In addition, a successful Account Specialist will be interested in adding to existing and new sales opportunities by identifying and pursuing upselling opportunities with the existing customer base. Responsibilities: * Handle all tickets that come into the Retail Account Management queue for Customer Service accounts * Understand several versions of the Momentum contract and Universal Terms to be able to explain to customers * Learn the Momentum products and price book to be able to identify opportunities to add new services for customers * Proactively contact customers to discuss renewing services * Gather necessary information from customers to submit MACDs, hardware orders and service issue tickets; follow Requests/Tickets through to completion and confirm resolved with customers * Follow internal escalation process to reach a timely resolution on behalf of customers * Work closely with customers to identify concerns in an effort to retain business * Collaborate with the Training Department to ensure customers are fully trained on their services and the Subscriber Portal * Act as a liaison between the Account Managers and internal Momentum Departments to address customer escalations * Assist Account Managers in putting together User License Reports * Work closely with Account Managers to understand renewal needs, put together renewal proposals as requested by Account Managers and process renewal changes once agreement is fully executed. * Work closely with Manager, Account Specialist to develop skills needed to successfully grow into an Account Manager role. Qualifications: * Ability to manage multiple tasks * Ability to thrive in a fast-paced environment * Handles stressful situations well * Highly motivated and results oriented * Plans and carries out responsibilities with minimal direction * Customer service oriented * Extremely detail oriented * Works well in a team environment as well * Must have the ability to use a computer, associated software products (i.e. Microsoft Word, Excel, PowerPoint and/or Outlook), and the Internet * Familiarity with Salesforce.com or similar CRM tools is preferred * Demonstrated history developing relationships with C-level professionals * Documented experience exceeding sales quotas * Excellent communication skills including written communication, speaking and presentation development and delivery * Employee must be available to work overtime as required, be able to travel for conferences, seminars, and other off-site functions and must adhere to Company policies and procedures. Regular in-office attendance is essential (i.e. is consistently at work and on time). Education Requirements: * A four-year undergraduate degree is required * A minimum of two years' experience in the Unified Communications industry is preferred

The Junior Accounts Receivable Specialist is responsible for supporting the AR team in managing incoming payments, maintaining accurate financial records, and ensuring timely collection of outstanding invoices. This role involves working closely with clients, internal teams, and accounting systems to ensure smooth cash flow and compliance with company policies. Key Responsibilities * Process customer invoices and ensure accuracy in billing. * Monitor and follow up on outstanding accounts to ensure timely payments. * Record and reconcile incoming payments in the accounting system. * Assist in preparing AR reports and aging analysis. * Respond to customer inquiries regarding invoices and payments. * Support month-end and year-end closing activities related to AR. * Maintain proper documentation and filing of AR transactions. * Collaborate with internal departments to resolve discrepancies. Qualifications * Education: High school diploma or Associate's degree in Accounting, Finance, or related field (Bachelor's preferred). * Experience: 1-3 years in Accounts Receivable or general accounting. Skills & Competencies * Basic knowledge of accounting principles. * Proficiency in MS Excel and accounting software (e.g., QuickBooks, SAP). * Strong attention to detail and organizational skills. * Good communication and customer service skills. Key Performance Indicators (KPIs) * Invoice Accuracy Rate: ≥ 98% (percentage of invoices processed without errors). * Days Sales Outstanding (DSO): Maintain within company target (e.g., ≤ 45 days). * Collection Efficiency: Percentage of overdue invoices collected within 30 days. * Payment Posting Accuracy: ≥ 99% accuracy in recording payments. * Customer Query Resolution Time: Average resolution within 48 hours. * AR Aging Compliance: Ensure less than X% of receivables are over 90 days past due. * Timeliness of Month-End Close: Complete AR tasks within closing deadlines. About NWS NWS empowers service providers, integrators, contractors, and organizations of all sizes to stay ahead of the curve. Established in 2012 and headquartered in Greensboro, North Carolina, USA, NWS boasts an extensive range of services across three key market segments. Our cable solutions showcase cutting-edge copper, fiber, and hybrid designs. With a proficient team of engineers, manufacturing, and supply chain experts, we can tailor these custom-trunked cable solutions to precise specifications, ensuring our clients benefit from the most reliable and efficient telecom solutions on the market. Join our energetic and vibrant team of skilled professionals and be part of the excitement at NWS. Our employees enjoy a culture that values initiative, teamwork, high values, and integrity. To learn more about us, please visit our website at nwsnext.com Network Wireless Solutions (NWS) is committed to maintaining a safe, compliant, and professional workplace. As part of our hiring process, all offers of employment are contingent upon the successful completion of a background check and drug screening, where permitted by law. Background checks may include, but are not limited to, verification of employment history, education, criminal records, and other relevant factors in accordance with applicable federal, state, and local laws. Drug screening may be required based on the nature of the position and applicable regulations. NWS complies with all relevant laws regarding drug testing, including any accommodations required under the Americans with Disabilities Act (ADA) or other applicable statutes. A candidate's failure to pass the background check or drug screening may result in the withdrawal of an employment offer. Any falsification or omission of information during the hiring process may also be grounds for disqualification or termination of employment. By submitting an application to NWS, candidates acknowledge and consent to the company's background check and drug screening policies.

As an Accounts Receivable Specialist at Extenet, you will play a vital role in managing accounts receivable processes and ensuring timely collections from customers. Your responsibilities will include generating invoices, monitoring outstanding balances, and effectively communicating with customers to resolve payment discrepancies. By utilizing your strong analytical skills and attention to detail, you will contribute to maintaining positive customer relationships and optimizing the company's cash flow. About Our Company: Extenet is the premier privately-held provider of digital infrastructure solutions connecting our customers, partners and communities. We maximize value through our strategic vision, nimble adaptation to changing technologies and creative, customized solutions.... all with a human touch. We believe a powerful digital infrastructure is the backbone of any business. We design, deploy, operate and support the most innovative indoor and outdoor wireless and fiber communications systems for elite brands nationwide including wireless carriers, corporate, sports, entertainment and hospitality venues, enterprises, government municipalities and more. Responsibilities: Payment Processing: Process customer payments, including checks, credit card transactions, and electronic fund transfers, ensuring accurate and timely application to customer accounts. Accounts Receivable Monitoring: Monitor and reconcile accounts receivable balances to ensure the timely collection of outstanding payments, maintaining the financial health of the company. Aging Reports Management: Regularly review aging reports to identify past-due accounts and proactively follow up with customers, facilitating prompt payment and reducing delinquent accounts. Invoice Generation: Generate accurate and timely invoices for customers using billing software and systems, ensuring all billing details are correct and up to date. Dispute Resolution: Collaborate with customers and internal teams to resolve payment discrepancies, billing errors, and disputes in a professional and empathetic manner, fostering positive customer relationships. Contract Analysis: Thoroughly analyze customer contracts to understand specific terms and conditions related to invoicing, reimbursement eligibility, payment schedules, and pricing agreements. Ensure all billable items are accurately captured based on contract stipulations. Process Automation: Optimize the passthrough process through automation. Customer Service: Provide excellent customer service by promptly responding to inquiries and addressing customer concerns related to billing and payments, ensuring customer satisfaction. Record Maintenance: Maintain detailed and up-to-date records of customer interactions, payment agreements, and collection activities, ensuring accuracy and compliance with company policies. Financial Reporting: Assist with month-end and year-end closing activities, including account reconciliations and financial reporting, contributing to accurate financial statements. Cross-functional Team Collaboration: Collaborate with cross-functional teams, such as Sales and Operations, to address customer-related issues and improve the overall accounts receivable process, enhancing operational efficiency. Industry Compliance and Trends: Stay updated on industry best practices, trends, and regulations related to accounts receivable management, ensuring the organization remains compliant and competitive in the market. Ad Hoc Duties: Undertake additional responsibilities and tasks as needed to support the dynamic needs of the AR team. Qualifications: Bachelor's degree in accounting, finance, or a related field preferred (or equivalent experience). 3-4 years of experience in accounts receivable, collections or a similar financial role is required. Familiarity with telecommunications industry practices and billing systems is preferred. Strong understanding of accounting principles and accounts receivable processes. Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment. Skills and Abilities: Billing Software Proficiency: Proficient in using billing software, such as SAP, Oracle, and MS Excel, to accurately manage invoices and financial data. Payment Systems Knowledge: Familiarity with electronic payment processing systems and online billing platforms, facilitating efficient payment management. Detail-Oriented: Maintain a detail-oriented mindset and demonstrate a commitment to maintaining data integrity, preventing errors in billing and financial records. Interpersonal Skills: Exhibit excellent interpersonal skills and the ability to build positive relationships with customers and internal stakeholders, promoting effective communication. Communication Skills: Exceptional communication skills, both written and verbal, can convey information clearly and professionally. Organizational Skills: Strong organizational skills and the ability to maintain accurate and organized records. Problem-Solving Expertise: Utilize a solution-oriented approach to problem-solving, navigating complex payment scenarios and finding effective resolutions. Adaptability: Display adaptability and a willingness to learn new systems and processes, keeping up-to-date with evolving billing technologies and methods. Customer-Centric Orientation: Possess a customer-centric mindset and the ability to handle customer inquiries with professionalism and empathy, ensuring a positive customer experience This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. Contractor Status: This position is a 6-12-month standard W2 contract role with the potential for extension based on project needs and individual performance. Please note that as a contractor, you will not be eligible for Extenet's benefits such as holiday pay and insurance coverage. We will not consider C2C candidates. We value our contractor partners and strive to create a supportive and inclusive work environment. Although you will not have access to certain benefits, we are committed to treating all team members with respect and ensuring that you feel like a valued part of our organization. We believe in fostering a sense of belonging and involving our contractors in our company culture and events. Equal Opportunity Employer: Extenet is committed to building a diverse organization and is an Equal Opportunity Employer. How to Apply: If you are interested in applying for a position at Extenet, please visit extenet.com/careers. The first step is to carefully review the job posting and determine whether you meet the required qualifications and experience. If you believe you are a good fit for the position, the next step is to submit your application with corresponding application materials. Once you have submitted your application, someone from the Extenet Recruiting team will be in contact with you.

Welcome! Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team! Job Summary The Accounts Receivable Specialist will be responsible for collecting receivable and communicate with customers to determine reasons for overdue payments. This position is customer service oriented and will be responsible for research and investigation, problem solving and solutions, and credits and/or collection efforts as necessary. The Accounts Receivable Specialist will report to the Accounts Receivable Manager. Duties and Responsibilities * Provides administrative support in the collections process to include recording information about customer account status, collection efforts, and identifying accounts to be placed on hold for nonpayment as well as accounts that need to be credited. * Assists in resolution of outstanding invoice problems from past due accounts. * Prepares outstanding accounts reports and gathers credit and/or reference information * Responds to inquiries from customers or external collection resources and resolves account disputes in a timely manner. * May place calls or send messages to those with unresolved issues. * Interact with ADTRAN and outside sales representatives with customer accounts. * Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the Company. Qualifications Basic Qualifications * Associates Degree (A.A.) or equivalent from two-year college or technical school; or six months to one year of related experience and/or training; or equivalent combination of education and experience * 4 - 5 years of related experience * Intermediate Microsoft skills including, Excel, Word, PowerPoint, and Outlook required. * A basic understand of accounting processes and principles is required.