Vice President, Program and Product Management - AI
Comcast 4.5
Senior director job at Comcast
Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
**Job Summary**
Comcast's developer experience team, DevX, makes our engineering teams better, faster, and happier in the work they do. We know that when our engineering teams have the tools and processes they need to succeed, they'll deliver amazing results for our business. We know, too, that the engineering tools landscape is changing quickly with the introduction of AI tooling into the software development lifecycle. This isn't just a technical change: it's a change in how we think about our work. DevX is leading the way at Comcast to safely, effectively, and empathetically bring the benefits of these new tools to our teams and their work.
The VP, Program and Product Management - AI, is key to delivering these benefits. This role will have a key strategic impact by designing and leading our programs to deliver beneficial changes to our engineering teams. Transformation doesn't just happen. It takes planning, alignment, and partnership both inside DevX and with our key partners in the overall Comcast engineering community.
**Job Description**
**WHAT YOU WILL DO**
+ Senior-level position to create, lead, and engage with Steering Committees across the Comcast footprint.
+ Lead and dedicate efforts for the adoption of AI into the Comcast software development lifecycle.
+ Lead the implementation of a hub and spoke adoptionand training model.
+ Focus on execution and transformation.
**WHAT WILL YOU BRING**
+ A strong background in transformation,with aligningprogram management skills.Additionally,a demonstrable background of motivating and leading through changewill be crucial for this leader.
+ An understanding of the dynamics of an engineering team-notin terms ofspecific technical aspects, but from the wayateam needs to work internally,and with its partners,to be effective.
+ Superior communication skills(i.e.active listening,elicitation, etc.), alongside hearing and synthesizing needs appropriately,tobuild and support relationships across our businesswithvaryingneeds,outcomesand priorities.
+ Strategic thinking and adaptability, as well as strong change management, in efforts to build a flexible and strategic pathway to adoption and results with technologists,DevXproduct managers, and our partners.
**WHERE YOU'LL MAKE AN IMPACT**
+ This role willmakea real, tangible impact on the delivery outcomes of our engineering teams. We can measure the benefits of the changes to both speed and quality. Your work will drive both, and with it, improvements from all the engineering teams in Comcast.
+ Change is hard. Through your planning efforts and with yourpeopleskills,you'llhelp the organization through thechangethat AI will bring to our teams.
**REQUIRED SKILL SETS**
+ Proven experience in change management, product strategy, or enterprise transformation.
+ Exceptional influencingskills-leads through trust and credibility, not authority.
+ History of deploying tools or programs across matrixed or federated organizations.
+ Technically conversant in AI tooling, Agile and SDLC (without needing to be a hands-on coder).
+ Comfortable operating in ambiguity and managing across a complex stakeholder landscape.
+ Familiarity with, or willingness to learn, evolving AI tools (e.g., Copilot, ChatGPT, internal prompt libraries).
**Employees at all levels are expected to:**
+ Understand our Operating Principles; make them the guidelines for how you do your job.
+ Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
+ Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
+ Win as a team - make big things happen by working together and being open to new ideas.
+ Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
+ Drive results and growth.
+ Support a culture of inclusion in how you work and lead.
+ Do what's right for each other, our customers, investors and our communities.
**Disclaimer:**
+ This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
**Skills:**
Customer Experience (CX); Net Promoter Score (NPS); Business Strategies; Innovation; Product Management
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (********************************** on our careers site for more details.
**Education**
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
**Relevant Work Experience**
15 Years **Job Family Group:** Strategic Planning & Development
Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
The Director of Vulnerability Management takes full accountability for running the vulnerability management function for Comcast enterprise. The role entails the maintenance of the technology, the process, and procedures related to running the function holistically and providing a platform that enables the enterprise to understand and measure its success against the risk ranking of vulnerabilities in their purview.
Additionally, this role requires the ability to confidently present complex security issues and risk scenarios to executive leadership, maintain a strong focus on reporting and metrics to drive transparency and accountability, and build strong, collaborative relationships with business stakeholders. The candidate must also be comfortable leading very large and complex vulnerability management implementations across a diverse enterprise environment.
The director in this space will need to be an innovative thought and people leader that is a problem solver at the core of what they do.
Job Description
Core Responsibilities
Leads projects, or delegates and supervises project leaders, for security initiatives involving the hardware and application systems.
Leads and is accountable for scanning operations, data and metrics, and leading projects in the overall VM landscape
Maintain, configure and operate the vulnerability management platforms to optimal levels
A strong focus on reporting and metrics to ensure that risk is constantly being addressed and programs are in place to continuously improve the security posture of Comcast from a vulnerability management perspective.
A strong and confident people leader that aligns to Comcast values and helps to coach, mentor and grow the team.
Works in close alignment with internal Security Development Lifecycle (SDL) coaches and our security leads to help drive down vulnerabilities across the enterprise.
Collaborates with other Information Technology departments and key business areas to ensure information security requirements are defined, documented, tested and delivered as part of project deliverables.
Performs sophisticated analytical tasks to assess risk and determines strategies required to resolve issues, accurate technical security problems, or mitigate risk.
Assists in the preparation of budgets and forecasts.
Selects, develops and evaluates personnel to ensure efficient operations within department.
Required Skills
6-8 years experience of leading, mentoring, and growing high-performing teams within the vulnerability management domain.
Proven experience managing vulnerability management programs at enterprise scale.
Ability to respond quickly to emerging vulnerabilities and implement immediate remediation measures.
Comfortable operating under high-pressure conditions with competing priorities.
Strong technical expertise in vulnerability management platforms and scanning technologies.
Executive presence with the ability to engage and influence senior leadership effectively.
Expertise in reporting and metrics to drive accountability and transparency.
Strong problem-solving and analytical skills to assess risk and develop mitigation strategies.
Ability to lead complex projects and collaborate across multiple business units.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Executive Presence, Leadership, Metrics Reporting, Vulnerability Management
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
10 Years +Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
$111k-186k yearly est. Auto-Apply 50d ago
Director, Program Management - Data Center
Qualcomm 4.5
San Diego, CA jobs
Company
Qualcomm Technologies, Inc.
Job Area
Engineering Services Group, Engineering Services Group > Program Management
We are seeking an experienced and highly skilled Program Management Director to lead the planning, execution, and delivery of complex programs spanning data center cards, servers, racks, and lab infrastructure. The ideal candidate will have extensive experience driving end‑to‑end hardware programs, deep familiarity with data center environments and hyperscaler processes, and a proven ability to influence and execute across cross‑functional engineering and operations organizations. This role requires strong leadership, strategic thinking, and exceptional organizational discipline to ensure successful implementation of hardware solutions that align with business objectives and development timelines.
Key Responsibilities
Own and lead large-scale data center hardware programs-from concept through delivery and sustaining-ensuring schedule, budget, and quality commitments are met.
Develop program scope, milestones, resource plans, and success criteria in collaboration with engineering, operations, facilities, procurement, and senior leadership.
Drive day‑to‑day program execution, including cross-functional coordination, issue resolution, dependency management, and risk mitigation.
Manage program schedules and planning frameworks; proficiency with Microsoft Project or comparable tools is beneficial.
Establish and maintain strong vendor and supplier relationships to support hardware procurement and delivery timelines.
Lead executive‑level reporting: provide clear program status updates, risks, and escalation paths to stakeholders and leadership.
Ensure compliance with industry standards, regulatory requirements, and best practices in data center hardware development and sustaining operations.
Oversee program budgets, track financials, and ensure cost‑effective execution.
This is an office‑based position in San Diego and is expected to comply with the Company's onsite work policy.
Minimum Qualifications
Bachelor's degree in Engineering, Computer Science, or related field.
8+ years of Program Management or related work experience.
Preferred Qualifications
Extensive experience in program management with a track record of delivering complex, multi‑disciplinary hardware programs.
Hands‑on experience with data center hardware and lab infrastructure development, testing, deployment, and vendor management.
Strong understanding of data center operations, hardware components, and supporting infrastructure.
High-level familiarity with software lifecycle concepts and reliability topics (e.g., RAS, Silent Data Errors) is a plus.
Demonstrated ability to lead cross‑functional teams and influence without direct authority.
Exceptional organizational, analytical, and problem‑solving skills.
Excellent written and verbal communication skills with experience presenting to senior leadership.
Proficiency with program management tools and software.
Knowledge of industry standards and best practices in hyperscale data center design and operations.
Project/Program Management certification (e.g., PMP) is a plus.
Pay Range and Other Compensation & Benefits
$188,000.00 - $282,000.00
The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales‑incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer - and you can review more details about our U.S. benefits on our benefits page.
If you would like more information about this role, please contact Qualcomm Careers.
Equal Opportunity Employer
Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e‑mail disability-accomodations@qualcomm.com or call Qualcomm's toll‑free number. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to participate in the hiring process.
EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
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$188k-282k yearly 4d ago
Senior Director, Product Marketing - IE-IoT
Qualcomm 4.5
San Diego, CA jobs
Company: Qualcomm Technologies, Inc. Job Area
Sales, Business Development & Marketing Group, Sales, Business Development & Marketing Group > Product Marketing
The ideal candidate for this position is an experienced marketing professional with strong technical and IoT business acumen. It requires a comprehensive understanding of managing a holistic 360-degree marketing plan across various channels to drive measurable results. This individual will have demonstrated an aptitude for technology and innovation, established a track‑record of results through problem solving and decision‑making under complex and competing requirements, and demonstrated commitment and perseverance in delivering strategic outcomes. Strong communicator and inclusive collaborator who can drive creativity and enthusiasm in others and is able to employ unique marketing techniques for complex technologies and a complex business. This person must be a go‑getter and be able to work independently without constant direction.
Key Responsibilities
Creating, implementing and measuring the success of the IE‑IoT global integrated marketing strategy and activation that will achieve key business objectives and success metrics; including driving the cross‑functional marketing team with 360 campaign execution and development of thought leadership topics
Tight alignment with BU stakeholders on objectives and desired outcomes
Drive the development of differentiated positioning and messaging content for Sales, PR, AR, executive presentations, conferences, customer programs, social media, web, traditional visual, written product and technology communication
Manage development and inventory of content‑rich, high impact marketing assets ranging from industry thought leadership materials to technical product presentations and documentation
Develop communications materials for the IE‑IoT BU executives
Oversee marketing budget management for business lines
Communicating complex IE‑IoT information and marketing strategy to multiple audiences including but not limited to OEM/ODM customers, enterprise and industrial organizations, tech companies, developers, channel partners, media and analysts, investors, and regulators
Having a great degree of influence over key organizational decisions
Working independently and with the collaboration of direct reports as needed
Minimum Qualifications
Bachelor's degree and 9+ years of Product Marketing, Marketing, Business, Engineering, Communications, or related work experience.
Associate's degree or equivalent and 11+ years of Product Marketing, Marketing, Business, Engineering, Communications, or related work experience.
High school Diploma or equivalent and 13+ years of Product Marketing, Marketing, Business, Engineering, Communications, or related work experience.
Completed advanced degrees in a relevant field may be substituted for up to two years (Master's = one year, Doctorate = two years) of work experience.
Preferred Qualifications
10+ years product marketing or related work experience
7+ years working in a large matrixed organization
Experience in IoT, solutions, SaaS marketing
Required Competencies
Mastery of marketing, positioning, program development, content creation and execution within a highly technical and matrixed organization.
Technical background to understand system‑level, hardware, software, and services topics and translate those into concise and persuasive product and technology messaging.
Track record of leadership, team‑building, and cross‑functional collaboration
Ability to think and plan globally, but execute locally within key regions, understanding critical marketing, product, and segment details
Analytical skills: ability to gather integrate and synthesize data
Building trusting relationships
Communication: convey information clearly and accurately, choosing the most effective method of delivery; superior communication skills internally and with external press, analysts, customers and ecosystem partners
Ability to create and drive the “new and different” - create and produce breakthrough ideas, being a visionary, seeing and assessing multiple possible outcomes, have a broad interest and knowledge in the business; ability to gain support to translate new ideas into creative marketing programs
Decision making - ability to make quick, business‑sound decisions; being resourceful in getting information needed to make decisions
Organized, resourceful and planful - the ability to prioritize, get things done, work on multiple tasks, and anticipate and plan around obstacles
Mentoring and coaching - the ability to develop, coach and mentor associates, ability to provide development opportunities, advise, teach and guide to prepare team for success and effective job performance
Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e‑mail disability‑************************** or call Qualcomm's toll‑free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes/applications.
EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
Pay range and Other Compensation & Benefits
$223,400.00 - $335,200.00
The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and the opportunity for annual RSU grants (employees on sales‑incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer - and you can review more details about our US benefits at this link.
If you would like more information about this role, please contact Qualcomm Careers.
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$223.4k-335.2k yearly 3d ago
Senior Manager, Customer Success
Intercom 4.8
San Francisco, CA jobs
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‑touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What's the opportunity?
We're expanding our Customer Success organization at Intercom. Our Customer Success team drives growth by ensuring that our customers most effectively use Intercom and our AI Agent Fin to reach their business goals. As a Manager of our High‑Touch Customer Success team at Intercom, you will be responsible for and leading a team of world‑class Customer Success Managers. In this role, you will hire and develop a team of Customer Success Managers (CSMs) to act as trusted advisors who deliver unmatched value to our customers and foster long‑term partnerships. Your leadership will be key in driving customer outcomes with business objectives, directly impacting revenue expansion and retention.
What will I be doing?
You will hire, manage, and develop a High‑Touch Customer Success team.
You will foster a healthy culture of continuous learning, accountability, and excellence on your team. You will act as a bastion of Intercom's values.
You will motivate your team to build trusted customer relationships and deliver clearly‑defined value in the pursuit of consistent revenue growth.
You will personally own customer relationships to build rapport and strengthen bonds with our customers; you will also serve as an escalation point to resolve customer challenges.
You will internally influence cross‑functional partners to ensure we are driving positive customer outcomes. You will effectively represent and advocate for the needs and opportunities of customers within your portfolio.
You will proactively forecast, track, and report on KPIs related to growth and retention across your portfolio.
You will leverage data insights to inform strategies and optimize team performance.
You will look for new and innovative ways to drive the success of our customers.
What skills do I need?
2+ years of experience in a leadership role within Customer Success, Account Management, or a related field
5+ years of experience as a CSM, Account Manager, or related customer‑facing role at a B2B technology company; experience with consumption‑based pricing is a plus.
Demonstrated success in driving revenue growth and achieving portfolio targets
A passion for teaching, developing, and growing others
Exceptional relationship‑building and communication skills with cross‑functional partners such as regional sales leadership and product/engineering teams to drive positive customer outcomes, as well as customers in the Small Business, Mid‑Market, and Key Account segments
Ability to identify, analyze, and find creative solutions to complex problems
Able to drive clarity for their team amid shifting priorities and competing initiatives
Capable of handling competing priorities and projects in a fast‑paced environment
High energy, self‑starter comfortable with ambiguity in entrepreneurial environments
Ability to identify bottlenecks within internal processes, as well as design/implement repeatable and scalable solutions
We are a well‑treated bunch with awesome benefits! If there's something important to you that's not on this list, talk to us!
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
In‑office bicycle storage
Fun events for Intercomrades, friends, and family!
*Proof of eligibility to work in the United States is required.
The OTE range for candidates within the Greater Chicago Area is $203,875 - $251,550. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
#LI-Hybrid
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of any protected group status under any applicable law.
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$203.9k-251.6k yearly 4d ago
Global Real Estate & Workplace Director
Lumentum Operations LLC 4.5
San Jose, CA jobs
A global technology company in San Jose is seeking a Director of WorkPlace & Corporate Global Real Estate to lead real estate strategies and support organizational growth. This role demands extensive experience in global facilities management, strong interpersonal skills, and a strategic approach to workplace planning. The ideal candidate is results-oriented and has a background in high-tech environments. The position offers a competitive salary range of $164,650 - $235,200.
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$164.7k-235.2k yearly 3d ago
Service Management, Director
Aeris Communications 4.6
Chicago, IL jobs
Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.
For more than three decades, Aeris has been a trusted cellular IoT leader enabling the biggest IoT programs and opportunities across Automotive, Utilities and Energy, Fleet Management and Logistics, Medical Devices, and Manufacturing. Our IoT technology expertise serves a global ecosystem of 7,000 enterprise customers and 30 mobile network operator partners, and 90 million IoT devices across the world. Aeris powers today's connected smart world with innovative technologies and borderless connectivity that simplify management, enhance security, optimize performance, and drive growth.
Aeris provides a SaaS based connectivity management platform for mobile operators and enterprises. It enables organizations to realize new revenue streams from a vast variety of devices while simplifying the process and reducing the cost of connecting them to benefit from economies of scale. The platform provides access to key functionality including subscription management, eSIM/eUICC management via world class APIs and operator and enterprise self‑service portals. This is built on core tenants of cloud computing and intelligence (AI/ML). And thanks to our deep expertise and our extensive trusted partner network, we are the go‑to destination for those wishing to roll‑out high quality global IoT deployment.
Aeris is looking for a dynamic and experienced Service Management Leader to lead and grow our Service Management team. Reporting directly to the Vice President of Global NOC Assurance, this pivotal role is responsible for leading a team of Service Managers who ensure service stability and fast service recovery through the use of service management processes and practices. As a champion of ITIL best practices, you will oversee the strategy, implementation, and execution of Incident Management, Problem Management, and Change Management processes. If you are passionate about delivering world‑class service, possess a strong customer‑centric mindset, and thrive in a fast‑paced environment, we encourage you to apply.
Key Responsibilities
Leadership & Strategy
Develop and execute a comprehensive Service Management strategy aligned with the company's overall business objectives and ITIL framework.
Provide strong leadership, mentorship, and guidance to the Service Management team, fostering a culture of continuous improvement, collaboration, and customer focus.
Stay abreast of industry best practices, emerging technologies, and trends in Service Management, and recommend innovative solutions to enhance our capabilities.
Establish and maintain key performance indicators (KPIs) and service level agreements (SLAs) to measure and improve the effectiveness of Service Management processes.
Incident Management
Oversee the Incident Management process to ensure timely and effective resolution of service disruptions, minimizing impact to customers.
Develop and maintain incident response plans, escalation procedures, and communication protocols.
Lead major incident reviews to identify root causes, prevent recurrence, and drive continuous improvement.
Problem Management
Lead the Problem Management process to proactively identify and resolve underlying issues that contribute to service disruptions.
Conduct thorough root cause analysis, implement corrective actions, and track progress to ensure long‑term service stability.
Drive a proactive approach to problem identification and prevention, reducing the frequency and severity of incidents.
Change Management
Oversee the Change Management process to ensure that changes receive the appropriate level of scrutiny and are implemented smoothly and with minimal disruption to services.
Develop and maintain change management policies, procedures, and risk assessment methodologies.
Chair the Enhanced Change Advisory Board (ECAB) to review and approve proposed changes.
Customer Communication
Establish and maintain clear and effective communication channels with customers and internal stakeholders regarding service incidents, planned maintenance, and other relevant updates.
Develop and implement communication strategies to keep customers informed and engaged during service disruptions.
Gather customer feedback to identify areas for improvement and ensure that Service Management processes are aligned with customer needs.
Team Management
Recruit, train, and develop a high‑performing Service Management team.
Provide coaching, mentoring, and performance management to team members.
Foster a collaborative and supportive team environment.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field
10+ years of experience in IT Service Management, with at least 5 years in a leadership role.
Deep understanding of ITIL principles and practices; ITIL certification (e.g., ITIL Expert, ITIL 4 Managing Professional) is a plus
Proven track record of successfully implementing and managing Incident Management, Problem Management, and Change Management processes.
Strong leadership, communication, and interpersonal skills.
Proven track record of hiring and managing people of different cultures distributed globally
Excellent analytical and problem‑solving abilities.
Experience working in a fast‑paced, dynamic environment.
Ability to build strong relationships with stakeholders at all levels of the organization.
Experience with ITSM tools (e.g., ServiceNow, Jira Service Management, etc.).
A passion for delivering exceptional customer service.
Experience with agile development methodologies a plus
Compensation
The salary range for this role is $150,000 to $180,000.
Benefits
Aeris offers a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
Legal
Aeris walks the walk on diversity. We are a brilliant mix of varying ethnicities, backgrounds, religions, cultures, sexual orientations, gender identities, ages and professional/personal/military experiences - and that's by design. Aeris is proud to be an equal opportunity employer. #LI-Onsite
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$150k-180k yearly 4d ago
Director of Brand Design - Lead Global Brand System
Intercom 4.8
San Francisco, CA jobs
A technology company specializing in customer service solutions is seeking a Director of Brand Design to define and amplify its brand across various platforms. This senior leadership position entails managing a high-performing team, crafting a cohesive brand identity, and ensuring design serves as a strategic driver for business growth. The ideal candidate has over 10 years of experience and a proven ability to steer brand strategy in fast-paced environments.
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$147k-223k yearly est. 3d ago
Senior Director Business Intelligence
Fusion Connect 4.2
Remote
At Fusion Connect, we're not just offering jobs - we're building careers that empower, inspire, and grow with you.
If you're passionate about making an impact, collaborating with forward-thinking teams, and being part of a company that values your voice, you're in the right place.
We're thrilled you're exploring this opportunity with us - take a look, imagine the possibilities, and let's shape the future of connectivity together.
Summary:
We are looking for an experienced and strategic Head of Business Intelligence to lead our BI function and transform data into actionable insights that support strategic decision-making and operational excellence. This is a high-impact leadership role where you will own the vision, architecture, and execution of our data analytics and BI strategy.
You will build and lead a multidisciplinary team of BI Analysts and Data Engineer while working cross-functionally with senior stakeholders across product, finance, marketing, operations, and executive leadership. The ideal candidate is a strategic thinker with a strong technical foundation, capable of leading by example.
Job Description:
Key Responsibilities
Own and evolve the BI strategy aligned with overall business objectives, driving a data-informed culture across the organization.
Lead, mentor, and scale a high-performing BI team, analysts and data engineer.
Collaborate with senior leadership to define key metrics, KPIs, and dashboards to measure business performance.
Design and oversee the implementation of a robust data architecture and reporting infrastructure to ensure timely, accurate, and scalable insights.
Partner with IT to ensure data governance, quality, and security best practices are in place.
Champion the adoption of self-service analytics tools and practices, empowering business users with accessible and trustworthy data.
Develop and enforce standards for data visualization, reporting, and storytelling across teams.
Drive continuous improvement in BI processes, tools, and technologies to enhance data capabilities.
Manage vendor relationships and evaluate new tools or platforms that can enhance the BI ecosystem.
Translate complex data insights into clear business recommendations and communicate them to executive stakeholders.
Required Qualifications
Bachelor's or Master's degree in Business, Computer Science, Data Science, Statistics, Engineering, or a related field.
8+ years of experience in Business Intelligence, Data Analytics, or related roles, with at least 3+ years in a leadership role with direct team management and cross-functional collaboration
Technical Expertise
Proficient in Python and Django framework.
Skilled in HTML, CSS, JavaScript for visualization of UI development.
Strong experience with virtual environments and *NIX system navigation
Advanced knowledge of SQL and experience with databases: SQL Server, PostgreSQL, MariaDB, Oracle, Azure
Familiarity with SSIS and Visual Studio for ETL development
Strong experience in designing and scaling BI platforms (e.g., Tableau, Power BI, and other visualization tools).
Proficient in version control systems (e.g. Git).
Experienced in API integration (REST, SOAP, WSDL) and data modeling from XML/JSON responses.
Proficient understanding of data warehousing concepts and technologies.
Proven track record of translating data into business impact, including development of KPIs and operational metrics.
Excellent communication, stakeholder management, and storytelling skills.
Experience leading data teams in fast-paced, cross-functional environments.
Preferred Qualifications
Experience in SaaS or Telecom industry
Familiarity with data privacy regulations (e.g., GDPR, CCPA) and data governance frameworks.
MBA or advanced degree in a quantitative or business-related discipline.
Hands-on experience with AI/ML-based analytics or predictive modeling is a plus.
What We're Looking For
A leader who thinks outside the box and challenges the status quo
Is hands-on and leads by doing
Thrives in a fast-paced, agile environment
Passionate about data, technology, and driving business impact
$120k-182k yearly est. Auto-Apply 60d+ ago
Senior Director User Services
Lumentum Holdings 4.5
San Jose, CA jobs
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Key ResponsibilitiesStrategic Leadership & Vision
Define and execute the global End User Services strategy to support business growth, workforce productivity, and operational resilience.
Partner closely with CIO, CISO, HR, Facilities, and business leaders to advance digital workplace modernization and employee experience initiatives.
Lead the transition toward automation, self-service, and AI-driven support models.
Develop multi-year roadmaps for device lifecycle management, collaboration tools, endpoint modernization, and service delivery optimization.
Operational Excellence
Oversee enterprise service desk operations, ensuring consistent and measurable service levels, rapid issue resolution, and customer satisfaction.
Manage endpoint engineering teams responsible for device imaging, patching, configuration management, mobility, and endpoint security hardening.
Implement and mature ITIL-aligned processes (incident, problem, change, asset, and knowledge management).
Establish performance metrics, dashboards, and KPIs to optimize service quality and resource utilization.
Technology & Innovation
Drive adoption of emerging technologies including AI support agents, automated remediation, virtual desktops, and zero-touch provisioning.
Lead the strategy and governance for collaboration and communication platforms (e.g., Microsoft 365, Teams,).
Partner with Enterprise Architecture and Infrastructure teams to ensure scalable, secure, and resilient end-user solutions.
Cybersecurity & Risk Management
Ensure endpoint environments comply with corporate security, regulatory, and privacy requirements.
Collaborate with the security organization on vulnerability remediation, endpoint protection, identity management, and secure access initiatives.
Conduct regular risk assessments and implement controls to safeguard enterprise assets.
Financial & Vendor Management
Develop and manage operating budgets, capital plans, and vendor partnerships for devices, software, and managed services.
Evaluate and negotiate contracts and service-level agreements with suppliers and partners.
Optimize licensing, asset lifecycle, and procurement processes to control costs while improving service quality.
Leadership & People Management
Lead, mentor, and grow high-performing global teams across service desk, endpoint engineering, and end-user support.
Foster a culture of accountability, customer-centricity, continuous improvement, and innovation.
Build strong partnerships across IT, business units, and external partners.
Qualifications
15+ years of progressive IT leadership experience, with significant responsibility over end-user computing, service delivery, or digital workplace functions.
Proven track record modernizing enterprise-scale end-user environments.
Deep experience with Microsoft 365, endpoint management platforms, collaboration tools, and ITSM ecosystems (ServiceNow preferred).
Strong understanding of cybersecurity principles, identity management, and compliance frameworks.
Exceptional leadership, communication, and organizational skills.
Ability to influence senior executives and drive cross-functional initiatives.
Bachelor's degree in Information Technology, Computer Science, Business, or related field; Master's degree preferred.
Pay Range:
P95-USA-1 :$187,450.00 - $267,750.00
Disclaimer:
Final base salary for the successful candidate will depend on multiple factors, including but not limited to, job location, where work will be performed, qualifications, work history and relevant experience. With our continual goal of making Lumentum a best place to work for our employees, we strive to offer employees competitive total compensation packages, which may include annual bonus, commission for certain sales roles, equity, and health and welfare benefits.
$187.5k-267.8k yearly Auto-Apply 15d ago
Sr. Director, Procurement
Aeris Communications 4.6
Chicago, IL jobs
We are seeking an accomplished and strategic Head of Procurement (Director/Sr. Director) to lead our end-to-end procurement function across technology, platforms, services, and engineering. This executive will develop and drive a robust sourcing strategy to support our rapid scale and innovation, managing multimillion-dollar spend, and influencing a world-class ecosystem of vendors, partners, and suppliers.
Key Responsibilities
Procurement Strategy & Leadership
Develop, implement, and own the enterprise-wide procurement strategy, including direct and indirect spend across IT, SaaS, hardware, engineering, cloud, and professional services.
Build and manage a high-performing procurement team; mentor talent and foster a collaborative, results-driven culture.
Collaborate with senior leadership to align procurement objectives with overall business, product, and technology goals.
Strategic Sourcing & Vendor Management
Lead sourcing initiatives for major contracts, supplier partnerships, and global technology investments.
Oversee complex RFP/RFI processes, supplier evaluations, and negotiations for optimal value.
Maintain rigorous supplier onboarding and integration standards.
Cost Optimization & Innovation
Champion cost optimization by leveraging strategic sourcing, demand management, and technology-driven solutions (software, automation, AI/ML).
Drive ROI and TCO analyses to inform purchasing decisions and maximize savings.
Design and execute supply chain risk management initiatives, ensuring resiliency and compliance.
Contract Lifecycle Management
Manage full lifecycle of major agreements: negotiation, structuring, execution, renewal, amendment, and termination.
Ensure compliance with contractual terms, service levels, regulatory standards, and internal policies.
Performance & Relationship Management
Foster productive, accountable relationships with critical suppliers and technology partners.
Lead business reviews and performance management processes, driving continuous improvement.
Act as the executive escalation point for supplier performance or risk issues.
Collaboration & Communication
Work cross-functionally with engineering, operations, product, and finance teams to ensure procurement aligns with technical and business requirements.
Provide ongoing updates to executive stakeholders on procurement strategies, risks, cost-saving opportunities, vendor performance, and spend analytics.
Basic Requirements
Experience: 10+ years of progressive responsibility in technology procurement or strategic sourcing, with 3+ years at Director level or higher.
Technical Knowledge: Deep understanding of IT/software procurement, SaaS/cloud infrastructure, enterprise platforms, and the latest technology trends.
Negotiation: Proven track record of complex contract negotiations, supplier management, and driving best-in-class commercial terms.
Analytical: Strong analytical, financial modeling, and problem-solving abilities; adept at interpreting spend data and supplier metrics.
Leadership: Demonstrated success building and leading high-performing teams; excellent stakeholder engagement and influencing capability.
Communication: Exceptional written and verbal communication skills, comfortable presenting procurement strategies to C-level executives and Board.
Education: Bachelor's degree in business, supply chain, engineering, IT, or related field.
Preferred Requirements
Experience managing global suppliers and multi-country procurement programs.
Familiarity with SaaS procurement, cloud technologies, software licensing models, or IT asset management.
Professional certifications (CPSM, CPM, CPO, or equivalent).
Experience in high-growth technology or IoT environments.
Aeris is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
As part of our hiring process, Aeris may conduct background checks to verify the information provided in your application and assess your suitability for the role. The scope and type of checks will comply with the applicable laws and regulations of the country where the position is based. Additional detail will be provided via the formal application process.
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may also be modified in the future. An employee's position within the salary range will be based on several factors including, but not limited to: relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
Aeris also offers a comprehensive package of benefits including paid time off, medical / dental / vision insurance, and 401(k) to eligible employees.
#LI-Onsite
$162k-220k yearly est. 38d ago
Space and Intelligence Senior Director
Tyto Athene 4.2
Reston, VA jobs
Tyto Athene is searching for a **Space and Intelligence SeniorDirector** to join our growing business. The SeniorDirector of Space and Intelligence will be responsible for leading the strategy and program excellence across the company's portfolio of solutions and services delivered to a wide range of Space, Intelligence, and other strategic customers. This position will be maintaining and creating customer relationships across that portfolio. This position will directly manage a team of Business Unit Program Managers & Program Directors. This position will also play a key leadership role in major business development and capture pursuits, helping to expand Tyto Athene's capabilities across the Space and Intelligence markets.
**Responsibilities:**
+ Responsible for managing a large profit and loss organization, planned revenue, and execution of program growth initiatives.
+ Responsible for all aspects of program delivery compliance and customer satisfaction.
+ Develop strategies to introduce new service delivery practice capabilities.
+ Develop efficiencies to maximize profit in all service delivery.
+ Recruit, develop, and train skilled delivery resources.
+ Provide leadership and vision to employees, motivate them to strive for the achievement of business goals and objectives, and instill a culture of customer service and accountability.
+ Leverage existing as well as building new relationships to expand Tyto Athene's network and reputation with Space and Intelligence customers as well as other key programs that have mission linkage.
+ Participate in proposal development from an operations and delivery perspective, taking responsibility for the management approach and program management plan, as well as participate in solutioning related to the overall technical approach and strategic pricing.
**Qualifications**
**Required:**
+ The ideal candidate is a proven Technology leader with a track record of superior client service delivery, and will possess exceptional people leadership, P&L management, and growth capabilities.
+ She/He will be able to establish a broader vision to lead and grow the business.
+ The successful candidate will be a master at translating Federal agency requirements, operations, and programs into new Tyto Athene engagements and relationships driven by best-in-class technology solutions.
+ This role will require an agile leader that is able to excel in a fast-paced environment where they are key to shaping new, innovative solutions with the customer to continue to enable Tyto Athen to exceed growth targets.
+ This leader will have a passion for innovation and cutting edge-technology, although it is not required to be considered a "technologist".
+ Experience managing P&L of at least $50 million with a track record of driving significant organic growth.
+ A proven track record of growth within a digital modernization or technology solution & implementation business, directed towards Space & Intelligence customers.
+ 15+ years of progressively responsible growth & general management experience in professional services and technology solutions as well as P&L management within the Space & Intelligence Sectors.
+ Demonstrated credibility and trusted relationships with the Space & Intelligence customers. A proven growth leader, with a strong preference towards dealing with the intelligence community and Defense Space customers.
+ Demonstrated experience leading and growing an application and portfolio modernization business/market.
+ Deep experience within the Federal IT modernization, platform/product solutions and data analytics marketplace.
+ Successful history of developing and executing growth strategies with relevant technology oriented professional services businesses.
**Desired:**
+ Experience and demonstrated success developing a growth strategy and working closely with business development teams on small, medium, and large-scale capture strategies and proposals.
+ Experience driving an inorganic growth strategy, integrating acquisitions, continuing to build culture, and building teams from diverse backgrounds.
+ Exceptional verbal, interpersonal and written communication skills.
+ Strong analytical, problem-solving and decision-making capabilities.
+ Sound business ethics, including the protection of proprietary and confidential information.
+ Ability to collaborate and motivate project teams and work with all levels of internal staff.
+ Ability to develop strong working relationships with senior executives and clients.
**Education:**
+ Bachelor's degree in business or technical field. MBA or master's degree in technical or business field is desired.
+ Previous experience as a Program Manager and/or PMI PMP desired.
**Location:**
+ The location for this position is Reston, VA
**Travel:**
+ Candidate must be able and willing to travel 25-50% of the time.
**About Tyto Athene**
**Compensation:**
+ Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements.
**Benefits:**
+ Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.
Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.
At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?
Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.
Submit a Referral (*******************************************************************************************************************************************
**Location** _US-VA-Reston_
**ID** _2025-1577_
**Category** _Information Technology_
**Position Type** _Full-Time_
$139k-190k yearly est. 60d+ ago
Space and Intelligence Senior Director
Tyto Athene 4.2
Reston, VA jobs
Tyto Athene is searching for a Space and Intelligence SeniorDirector to join our growing business. The SeniorDirector of Space and Intelligence will be responsible for leading the strategy and program excellence across the company's portfolio of solutions and services delivered to a wide range of Space, Intelligence, and other strategic customers. This position will be maintaining and creating customer relationships across that portfolio. This position will directly manage a team of Business Unit Program Managers & Program Directors. This position will also play a key leadership role in major business development and capture pursuits, helping to expand Tyto Athene's capabilities across the Space and Intelligence markets.
Responsibilities:
Responsible for managing a large profit and loss organization, planned revenue, and execution of program growth initiatives.
Responsible for all aspects of program delivery compliance and customer satisfaction.
Develop strategies to introduce new service delivery practice capabilities.
Develop efficiencies to maximize profit in all service delivery.
Recruit, develop, and train skilled delivery resources.
Provide leadership and vision to employees, motivate them to strive for the achievement of business goals and objectives, and instill a culture of customer service and accountability.
Leverage existing as well as building new relationships to expand Tyto Athene's network and reputation with Space and Intelligence customers as well as other key programs that have mission linkage.
Participate in proposal development from an operations and delivery perspective, taking responsibility for the management approach and program management plan, as well as participate in solutioning related to the overall technical approach and strategic pricing.
Qualifications
Required:
The ideal candidate is a proven Technology leader with a track record of superior client service delivery, and will possess exceptional people leadership, P&L management, and growth capabilities.
She/He will be able to establish a broader vision to lead and grow the business.
The successful candidate will be a master at translating Federal agency requirements, operations, and programs into new Tyto Athene engagements and relationships driven by best-in-class technology solutions.
This role will require an agile leader that is able to excel in a fast-paced environment where they are key to shaping new, innovative solutions with the customer to continue to enable Tyto Athen to exceed growth targets.
This leader will have a passion for innovation and cutting edge-technology, although it is not required to be considered a “technologist”.
Experience managing P&L of at least $50 million with a track record of driving significant organic growth.
A proven track record of growth within a digital modernization or technology solution & implementation business, directed towards Space & Intelligence customers.
15+ years of progressively responsible growth & general management experience in professional services and technology solutions as well as P&L management within the Space & Intelligence Sectors.
Demonstrated credibility and trusted relationships with the Space & Intelligence customers. A proven growth leader, with a strong preference towards dealing with the intelligence community and Defense Space customers.
Demonstrated experience leading and growing an application and portfolio modernization business/market.
Deep experience within the Federal IT modernization, platform/product solutions and data analytics marketplace.
Successful history of developing and executing growth strategies with relevant technology oriented professional services businesses.
Desired:
Experience and demonstrated success developing a growth strategy and working closely with business development teams on small, medium, and large-scale capture strategies and proposals.
Experience driving an inorganic growth strategy, integrating acquisitions, continuing to build culture, and building teams from diverse backgrounds.
Exceptional verbal, interpersonal and written communication skills.
Strong analytical, problem-solving and decision-making capabilities.
Sound business ethics, including the protection of proprietary and confidential information.
Ability to collaborate and motivate project teams and work with all levels of internal staff.
Ability to develop strong working relationships with senior executives and clients.
Education:
Bachelor's degree in business or technical field. MBA or master's degree in technical or business field is desired.
Previous experience as a Program Manager and/or PMI PMP desired.
Location:
The location for this position is Reston, VA
Travel:
Candidate must be able and willing to travel 25-50% of the time.
About Tyto Athene
Compensation:
Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements.
Benefits:
Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.
Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide. At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto? Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.
$139k-190k yearly est. Auto-Apply 60d+ ago
Director, Program Management
Ast & Science 4.0
Lanham, MD jobs
AST SpaceMobile is building the first and only global cellular broadband network in space to operate directly with standard, unmodified mobile devices based on our extensive IP and patent portfolio and designed for both commercial and government applications. Our engineers and space scientists are on a mission to eliminate the connectivity gaps faced by today's five billion mobile subscribers and finally bring broadband to the billions who remain unconnected.
Position Overview
We are seeking a Director of Program Management to spearhead our growing defense portfolio. In this role, you will manage one or more DoD programs (prime and subcontracts) and drive strategic initiatives that reinforce AST SpaceMobile's reputation as an innovative defense contractor. The ideal candidate has a deep technical background in space, RF, radar, communications, and/or TACSATCOM, coupled with the business acumen to build a PMO from the ground up.
Key Responsibilities
Program Leadership: Oversee full program scope and ensure delivery excellence across all phases.
PMO Growth: Define and implement PMO functions to meet scope, schedule, and contractual requirements.
Technical Guidance: Provide expertise in space systems and RF to support technical execution and resolve challenges.
Stakeholder Liaison: Act as the primary point of contact for government agencies (DARPA, SDA, NRO, AFRL) and industry partners.
Financial Management: Manage budgets, monitor cost performance, and deliver accurate financial forecasts.
Proposal & RFI Management: Lead proposal development and RFI responses, ensuring compliance and competitive positioning.
Qualifications
Education:
Bachelor's or master's degree in aerospace engineering, systems engineering, or a related technical field (or equivalent experience).
Experience:
A minimum of 10 years in program management, with experience building, scaling, or executing a PMO in defense-tech, new-space, DoD, or FFRDC organizations.
Qualifications
Familiarity with FAR/DFARS, ITAR, and government acquisition processes.
Experience drafting proposals, responding to RFIs, and conducting trade studies.
Proven ability to collaborate with government agencies, prime contractors, and subcontractors.
Must possess and maintain an active U.S. Security Clearance.
Soft Skills
Strong leadership and organizational skills.
Excellent written and verbal communication.
Ability to build and lead cross-functional teams.
Meticulous attention to detail for documentation and deliverables.
Technology Stack
Project management tools (e.g., MS Project, Jira).
Financial tracking software.
Familiarity with RF simulation tools and space systems modeling platforms.
Physical/ Other Requirements
Ability to work in a standard office environment and use a computer for extended periods.
Position is based in Lanham, MD, with future relocation to Tysons, VA
Must be a U.S. Citizen with an active Security Clearance and eligibility for TS/SCI.
This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands
.
AST SpaceMobile is an Equal Opportunity, at will Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
$111k-148k yearly est. Auto-Apply 7d ago
Director WorkPlace & Corporate Global Real Estate
Lumentum Holdings 4.5
San Jose, CA jobs
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
As Lumentum's Director WorkPlace & Corporate Global Real Estate, you will:
Work closely with the company leadership to support all activities related to the global real estate site selection and due diligence process for property acquisitions and dispositions.
Lead global real estate and facilities to develop and implement corporate real estate and workplace strategies and programs that support growth, multi-site, global organization.
Develop a thoughtful and comprehensive workplace, lease and space planning strategy based on short and long-term business needs, aligned with Lumentum culture that promotes a productive, collaborative and cost-effective environment for our employees across the globe.
Oversee the negotiation and management of all global and domestic facilities leases.
Ensure effective communication and customer service, keeping team members, senior leadership, Lumentum employees, and external agencies well informed of project status and impact to their operations.
Support of San Jose sites building property management services including preventative and predictive maintenance and operation of technical building systems including elevators, HVAC equipment, electrical equipment and critical environments, general building maintenance and operations of the buildings, grounds maintenance and landscaping, operational services such as janitorial services, recycling & waste management, employee hospitality services including café and food services.
Work with our EHS and security teams to insure a safe working environment for employees, customers, contractors and visitors.
Manage tenant improvements and building modifications, renovations and equipment installations or relocations, and the expansions and retrofits of facilities as needed.
Manage contracted outsourced service providers providing facilities maintenance and operational service support for the real estate portfolio.
Manage Lumentum owned global properties that are leased out to third parties. This includes tenant relations, and all necessary property management services.
Create and manage annual capital and expense budgets for the San Jose sites including cash flow of capital spend and forecasting for all capital projects.
Provide global real estate and facilities feasibility studies and analysis based on total cost of ownership, including ROI, NPV, Cash & P/L analysis.
Analyze, evaluate, and make recommendations to senior management regarding real estate strategies and facility tactics, initiatives, programs, department goals, and objectives.
Manage monthly and quarterly P/L for the San Jose sites portfolio, including budget forecasting, actual cost accounting, variance to budget analysis, accruals, and reconciliations.
Report monthly and quarterly department activities including performance to SLA's, KPI's, metrics and measures, goals and objectives, and tactics.
Manage of all corporate-level operational programs that support the office functions.
Required Skills and Experience:
At least 10-12 years working in global real estate & facilities, preferably in a fast-paced, high-tech company. Minimum 5 years of international experience and managing/leading a team of individuals.
Exceptional judgment and strong interpersonal skills to be comfortable, effective and persuasive in dealing with employees, senior management and the board of directors.
Excellent communication and negotiation skills, including the ability to influence and partner with key stakeholders across the organization, and a track record of implementing organizational change by fostering collaboration and consensus building.
A keen eye for detail in the day-to-day management of workspaces while having a strategic mindset with long-term Lumentum objectives.
Experience in managing the facilities support and building operations in critical high production manufacturing environments.
Ability to develop and foster and grow positive relationships with in-house resources, business groups, stakeholders, operations personnel, and senior management.
Ability to develop and foster and grow positive relationships with external resources, such as consultants, outsourced business partners, regulators, and municipalities.
First-hand experience working with and directing various professionals, such as attorneys, architects, landlords, general contractors, sub-contractors, material suppliers, and operational service providers and consultants.
Excellent team leadership and oral, written, and communication skills.
Strong analytical skills with the ability to research, develop, and justify proposed business cases for executive management review.
Results-oriented and comfortable with a management by objectives style of management.
Self-motivated and directed with excellent interpersonal skills.
Excellent decision-making, problem-solving, and problem resolution/negotiation skills.
Reliable, analytical, conscientious, and organized.
Flexible attitude and able to work with ambiguous situations and a very dynamic work environment. Strong people/customer relationship skills.
Process-oriented and able to apply continuous quality improvement processes to all aspects of work. Experience managing capital and expense budgets and forecasts from inception through monthly, quarterly, and year-end financial close periods.
Ability to travel as needed.
Required Education and Training:
Minimum B.A./B.S. degree
Master's degree, MBA preferred. Masters in Corporate Real Estate.
Strong familiarity and experience with the application and use of CAFM software, Microsoft Project Software, Excel Spreadsheets, time management scheduling software, Workday H.R. Software, and financial analysis tools.
Experience working in High Technology environment
Pay Range:
P90-USA-1 :$164,650.00 - $235,200.00
Disclaimer:
Final base salary for the successful candidate will depend on multiple factors, including but not limited to, job location, where work will be performed, qualifications, work history and relevant experience. With our continual goal of making Lumentum a best place to work for our employees, we strive to offer employees competitive total compensation packages, which may include annual bonus, commission for certain sales roles, equity, and health and welfare benefits.
$164.7k-235.2k yearly Auto-Apply 60d+ ago
Director of Communication Strategy and Events
Fiberlight 4.1
Alpharetta, GA jobs
Director of Communication Strategies and Event Creates, implements and oversees communications programs that effectively describe and promote the organization and its products including graphics, brochures, company or product fact sheets, logos, or other promotional products. Manages the research and development of content for publication of products. Oversees the preparation of presentations and/or speeches geared toward employees. Manages communications externally and internally. Oversees the selection, ordering, inventory, and distribution of branded merchandise. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected.
Essential Job Functions
Event Management and Coordination
Coordinates the executions of all marketing projects, timelines, project workflows and calendars, and maintaining ownership through completion. Provide status updates to the marketing and sales teams related to open projects and/or completed projects.
Manages all trade shows, events, sponsorships, webinars and speaking engagements:
Define the strategy and event requirements.
Collaborate with the marketing team and organizers to define the strategy and event requirements.
Securing the venue, planning the layout, and liaising with vendors to determine booth requirements.
Managing the booking and registration of vendors, sponsors, and guests.
Arranging travel and accommodation logistics, administration, and bookings.
Promoting the show through marketing channels such as social media, emailers, and advertising campaigns.
Running the floor to ensure the event operates smoothly.
Communicating with the sales and marketing teams to ensure they are fully engaged in all activities related to the event.
Sales Field Management
Acts as the liaison between sales, product and marketing. Actively engages the sales teams by hosting weekly and/or monthly marketing training & support for tools, assets and tactics marketing is using to drive leads and corporate awareness.
Marketing liaison to all sales leadership & teams, providing support as needed (presentations/ proposals/ events/ collateral/ branded merchandise/ giveaways/ be available as needed)
Work closely with all internal departments (specifically sales & product teams) to implement fully integrated marketing plans that support the organization's overall goals and objectives.
Provide professional, concise intercommunication within FiberLight [Inter-company calls, sales meetings, internal training, Team kickoffs and huddles as needed to communicate information]
Coordinate training with outside vendors to support sales
Communications & PR
Follow through and execute on existing marketing and communication strategies to expand brand awareness and strengthen internal/external communities of support.
Create and/or coordinate advertising, press releases, promotions, email campaigns and other brand awareness-building marketing programs. Ensure consistency of branding internally and externally.
Draft copy and/or review content around press releases, brochures, presentations, social media, email and other marketing related materials to ensure accuracy and messaging consistency.
Develop, draft and update website content. Coordinate with outside web design & development firm to ensure an engaging, fresh, and relevant experience for those visiting the site.
Review, refine and reproduce all collateral materials, as needed.
Continue to identify, develop and oversee all public relations and community outreach events that strengthen the brand.
Assess competition and develop strategies to mitigate competitive risks. Analyze and summarize competitive data and trends for the organization.
Manage outside vendor relationships. (promotional, social media, print etcetera).
Shape, refine and maintain an active social media plan that builds the business through “paid, owned and earned” channels. (Facebook, Twitter, Yelp, blogs etcetera).
Develop deeper relationships with existing clients and identify new marketing opportunities based on a better understanding of clients.
Miscellaneous
Management of all branded merchandise, selection, order placement, inventory management, delivery as needed at events and in the field.
Supervision of sales tools and platforms, related training, inventory management, and communication.
Content production & editing - Write content as needed (blogs, articles, web content, fliers, battlecards, strategies and campaigns, landing pages, bylines, leader spotlights, drip marketing, newsletters, SPIFFs, social calendar, etc)
Video production - plan, story board, scrip video content. Schedule interviews, capture recordings, direct creative brief for video completion.
Work within the internal operating budgets for all marketing activities. Calculate ROI for all events to ensure that all resources are being used efficiently and productively.
Execute upon existing strategic marketing plan staying within annual marketing budget.
Requirements
Bachelor's degree
At least 7 years of experience in the field or in a related area.
At least 3 years of experience in telephony or related industry.
Strong Microsoft Office, especially Excel, skills a must
Strong verbal and written communications skills a must
Physical Requirements
Must be able to sit, stand, walk, stoop, kneel and reach
Must be able to speak, write, read and understand English
Must have visual acuity
Must be able to lift 0-25 pounds
$108k-145k yearly est. 60d+ ago
Director, Corporate Finance
Finger Lakes Technologies Grp 3.6
Albany, NY jobs
FirstLight is a leading telecommunications company dedicated to providing cutting-edge communication solutions to our customers. We are committed to innovation, reliability, and customer satisfaction. As we continue to grow and expand our services, we are seeking a talented Director, Corporate Finance, to join the team.
Job Summary:
The Director, Corporate Finance, will lead financial planning and capital strategy efforts for the company, with a focus on debt management, banking relationships, and strategic transactions. This role is central to supporting the company's capital-intensive fiber network expansion and M&A activity, ensuring financial resources are effectively deployed to maximize growth and shareholder value. The Director plays a key role in the CFO department and will partner closely with Sales, Operations, and Accounting teams.
Key Responsibilities:
* Lead development and maintenance of detailed financial and banking models to evaluate debt structures, financing arrangements, and capital deployment strategies.
* Assist on relationships with banks, credit facilities, and lenders; oversee compliance with debt covenants and reporting requirements.
* Provide strategic financial analysis for acquisitions, joint ventures, partnerships, and other corporate transactions.
* Partner with FP&A to incorporate financing and capital markets assumptions into budgets, forecasts, and long-range plans.
* Drive scenario and sensitivity analyses to assess liquidity, leverage, and capital structure under varying market conditions.
* Support debt and equity capital raises, refinancing activities, and negotiations with financial institutions.
* Monitor industry trends, market benchmarks, and competitive activity to inform corporate finance strategy.
* Serve as a senior finance advisor on ROI and payback analyses for fiber builds, network expansion, and new market entry.
Qualifications:
* Bachelor's degree in Finance, Accounting, Economics, or related field; MBA, CFA, or CPA strongly preferred.
* 8-12 years of progressive experience in corporate finance, investment banking, infrastructure/telecom finance, or private equity.
* Expertise in financial modeling, valuation, and capital structure analysis (DCF, IRR, ROI, payback, leverage metrics).
* Strong knowledge of debt instruments, credit facilities, and capital markets transactions.
* Demonstrated experience in M&A evaluation and execution.
* Excellent communication skills with the ability to present to senior executives, boards, and external stakeholders.
* Proven ability to manage multiple priorities in a fast-paced, growth-oriented environment.
Skills:
* Experience in the telecom, fiber, utilities, or infrastructure sectors.
* Familiarity with key telecom metrics such as ARPU, churn, and network build economics.
* Track record of leading lender presentations, due diligence processes, and capital market transactions.
* Strong relationships with banking, infrastructure, or PE communities a plus.
Benefits and Compensation:
FirstLight offers a competitive benefits package including a comprehensive medical benefit, tuition reimbursement, paid time off, 401(k) and flexible work arrangements.
Join us in shaping the future of our dynamic telecommunications company and making a difference in the world through telecommunications. Your expertise and leadership can help us achieve our goals and empower our employees to thrive.
About FirstLight:
FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight's clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.
FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight's equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.
$142k-210k yearly est. 60d+ ago
Director, Corporate Finance
Finger Lakes Technologies Grp 3.6
Somerville, MA jobs
FirstLight is a leading telecommunications company dedicated to providing cutting-edge communication solutions to our customers. We are committed to innovation, reliability, and customer satisfaction. As we continue to grow and expand our services, we are seeking a talented Director, Corporate Finance, to join the team.
Job Summary:
The Director, Corporate Finance, will lead financial planning and capital strategy efforts for the company, with a focus on debt management, banking relationships, and strategic transactions. This role is central to supporting the company's capital-intensive fiber network expansion and M&A activity, ensuring financial resources are effectively deployed to maximize growth and shareholder value. The Director plays a key role in the CFO department and will partner closely with Sales, Operations, and Accounting teams.
Key Responsibilities:
* Lead development and maintenance of detailed financial and banking models to evaluate debt structures, financing arrangements, and capital deployment strategies.
* Assist on relationships with banks, credit facilities, and lenders; oversee compliance with debt covenants and reporting requirements.
* Provide strategic financial analysis for acquisitions, joint ventures, partnerships, and other corporate transactions.
* Partner with FP&A to incorporate financing and capital markets assumptions into budgets, forecasts, and long-range plans.
* Drive scenario and sensitivity analyses to assess liquidity, leverage, and capital structure under varying market conditions.
* Support debt and equity capital raises, refinancing activities, and negotiations with financial institutions.
* Monitor industry trends, market benchmarks, and competitive activity to inform corporate finance strategy.
* Serve as a senior finance advisor on ROI and payback analyses for fiber builds, network expansion, and new market entry.
Qualifications:
* Bachelor's degree in Finance, Accounting, Economics, or related field; MBA, CFA, or CPA strongly preferred.
* 8-12 years of progressive experience in corporate finance, investment banking, infrastructure/telecom finance, or private equity.
* Expertise in financial modeling, valuation, and capital structure analysis (DCF, IRR, ROI, payback, leverage metrics).
* Strong knowledge of debt instruments, credit facilities, and capital markets transactions.
* Demonstrated experience in M&A evaluation and execution.
* Excellent communication skills with the ability to present to senior executives, boards, and external stakeholders.
* Proven ability to manage multiple priorities in a fast-paced, growth-oriented environment.
Skills:
* Experience in the telecom, fiber, utilities, or infrastructure sectors.
* Familiarity with key telecom metrics such as ARPU, churn, and network build economics.
* Track record of leading lender presentations, due diligence processes, and capital market transactions.
* Strong relationships with banking, infrastructure, or PE communities a plus.
Benefits and Compensation:
FirstLight offers a competitive benefits package including a comprehensive medical benefit, tuition reimbursement, paid time off, 401(k) and flexible work arrangements.
Join us in shaping the future of our dynamic telecommunications company and making a difference in the world through telecommunications. Your expertise and leadership can help us achieve our goals and empower our employees to thrive.
About FirstLight:
FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight's clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.
FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight's equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.
$123k-181k yearly est. 60d+ ago
Director, Corporate Finance
Finger Lakes Technologies Grp 3.6
Portsmouth, NH jobs
FirstLight is a leading telecommunications company dedicated to providing cutting-edge communication solutions to our customers. We are committed to innovation, reliability, and customer satisfaction. As we continue to grow and expand our services, we are seeking a talented Director, Corporate Finance, to join the team.
Job Summary:
The Director, Corporate Finance, will lead financial planning and capital strategy efforts for the company, with a focus on debt management, banking relationships, and strategic transactions. This role is central to supporting the company's capital-intensive fiber network expansion and M&A activity, ensuring financial resources are effectively deployed to maximize growth and shareholder value. The Director plays a key role in the CFO department and will partner closely with Sales, Operations, and Accounting teams.
Key Responsibilities:
* Lead development and maintenance of detailed financial and banking models to evaluate debt structures, financing arrangements, and capital deployment strategies.
* Assist on relationships with banks, credit facilities, and lenders; oversee compliance with debt covenants and reporting requirements.
* Provide strategic financial analysis for acquisitions, joint ventures, partnerships, and other corporate transactions.
* Partner with FP&A to incorporate financing and capital markets assumptions into budgets, forecasts, and long-range plans.
* Drive scenario and sensitivity analyses to assess liquidity, leverage, and capital structure under varying market conditions.
* Support debt and equity capital raises, refinancing activities, and negotiations with financial institutions.
* Monitor industry trends, market benchmarks, and competitive activity to inform corporate finance strategy.
* Serve as a senior finance advisor on ROI and payback analyses for fiber builds, network expansion, and new market entry.
Qualifications:
* Bachelor's degree in Finance, Accounting, Economics, or related field; MBA, CFA, or CPA strongly preferred.
* 8-12 years of progressive experience in corporate finance, investment banking, infrastructure/telecom finance, or private equity.
* Expertise in financial modeling, valuation, and capital structure analysis (DCF, IRR, ROI, payback, leverage metrics).
* Strong knowledge of debt instruments, credit facilities, and capital markets transactions.
* Demonstrated experience in M&A evaluation and execution.
* Excellent communication skills with the ability to present to senior executives, boards, and external stakeholders.
* Proven ability to manage multiple priorities in a fast-paced, growth-oriented environment.
Skills:
* Experience in the telecom, fiber, utilities, or infrastructure sectors.
* Familiarity with key telecom metrics such as ARPU, churn, and network build economics.
* Track record of leading lender presentations, due diligence processes, and capital market transactions.
* Strong relationships with banking, infrastructure, or PE communities a plus.
Benefits and Compensation:
FirstLight offers a competitive benefits package including a comprehensive medical benefit, tuition reimbursement, paid time off, 401(k) and flexible work arrangements.
Join us in shaping the future of our dynamic telecommunications company and making a difference in the world through telecommunications. Your expertise and leadership can help us achieve our goals and empower our employees to thrive.
About FirstLight:
FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight's clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.
FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight's equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.
$128k-188k yearly est. 60d+ ago
Director of Field Operations
Schurz Communications 4.3
Hagerstown, MD jobs
Antietam Broadband is seeking a dynamic and experienced Director of Field Operations who will be responsibleâ¯for coaching, inspiring, motivating, guiding, and developing a team of technicians that are focused on providing excellence in customer experience through the installation and service of our products.⯠They help foster aâ¯positive team environment that enables employees to maximize performance, learn new skills and progress their careers.⯠We are looking for someone who actsâ¯as a customer advocate and provides helpful solutions to meet the customer's needs. If you are passionate about delivering operational excellence, driving growth, and developing high-performing teams, we encourage you to apply.
Job Type: Full-time
Rate: $120,000-$140,000/year
Location: Office in Hagerstown, MD
Reports to: President & General Manager
Responsibilities Include:
Manages all telecommunications technical operations including personnel; assigns work, checks quality of work, is a resource for personnel questions, handles personnel issues, and monitors workflow to ensure timely completion and proper budget management of work activities. Responsible for the development of managed personnel.
Annual and routine capital and expense budgets development and management. Prepares forecasts and proposes strategies to maintain expense and capital expenditures are within time and budget targets.
Ensures personnel understand safety procedures and preventive maintenance operations including bonding and grounding of equipment installations.
Develops and maintains records to ensure information is available for reference, analysis and monitoring of operations and equipment.
Provides DTO with information regarding installation and service, quota, manpower and makes suggestions based on team performance.
Ensures upgrades and changes to the network are completed in a manner with the least negative affect on service and effectively communicates this work within the organization for preparation (e.g., Marketing/Sales can notice customers, etc.) and closeout thereof.
Acceptance testing of new equipment and fiber and proposal of any countermeasures necessary.
Generates and submits required regulatory reports/inquiries.
Performs all other duties as assigned.
You will need to have:
Bachelor's Degree preferred in business, engineering, or related field with 5+ years of management experience or 10+ years related industry work experience.
5+ years management experience and 5+ years working in telecommunication and technical operations.
3+ years of budget development and management.
Ability to communicate effectively both orally and in writing.
Ability to create a proactive team environment and sustain employee morale.
Strong, team oriented interpersonal skills.
Strong business acumen with ability to develop and justify budgets.
Ability to make data driven decisions in a timely manner while managing projects.
Knowledge of staff development techniques and willingness to transparently share knowledge.
Interest in proactively working with and solving customer service trouble issues/concerns.
Proficient with common Microsoft Office products: Excel, Word, PowerPoint.
Knowledge of modern telephone, internet and cable television networks including copper and coax.
Must be able to work independently and as part of larger team in a fast-paced, complex, detail-oriented office environment towards common goals.
Ability to obtain and maintain a valid driver's license required.
Benefits:
Family Medical (3 plans to choose from), Dental and Vision
Company funded HSA
Company Paid Short Term Disability
Company Paid Long Term Disability with Voluntary option
Company Paid Parental Leave
Company Paid Life as well as Voluntary policies
401(k) with generous company match
Paid Time Off
Volunteer Paid Time Off
Paid Holidays
When you join Antietam Broadband...
You'll be joining an award-winning company and team. We also believe in giving back to the community and we want our employees to have the opportunity to do so. We provide an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. For more information, go to
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Schurz Communications and its subsidiaries strategic objectives:
We will attract, invest in, communicate with, and retain top talent.
We will innovate, partner, experiment and create a better future together.
We strive to continuously improve operating performance to ensure sustained growth.
We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is:
Frequent walking, standing, sitting, stooping, kneeling, crouching, reaching, talking, listening.
Strict adherence to proper safety protocols.
Proactive and positive team environment.
Small, flexible, customer and employee focused office culture.
Available to periodically work weekends and nights, as needed.