Senior Manager Engineering And Operations jobs at Comcast - 213 jobs
Manager, Pre-Release Engineering
Comcast 4.5
Senior manager engineering and operations job at Comcast
Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
Lead a team of software engineers to plan, design, develop, and deliver high-quality RDK releases for Connectivity Residential and Business Gateway Devices.
Collaborates with Quality Assurance team to conduct testing. Has overall responsibility for developing/administering performance standards for organizational unit. Manages team which may include exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies and assists in the development and meeting of departmental budget.
Job Description
Key Responsibilities
Release Planning & Coordination
Schedule and manage pre‑release activities-from planning to deployment-for stable and major release branches .
Serve as the point of contact for readiness reviews, go/no-go decisions, and release milestone tracking
Cross‑Functional Collaboration
Work closely with development, QA, operations, and product teams to align on technical requirements and release schedules
Facilitate communication among stakeholders and escalate risks proactively
Automation & CI/CD Strategy
Enhance automation pipelines to support regression and end‐to‐end testing before each release
Define and maintain stable branch spins cadence to optimize automation effectiveness
Risk Management & Issue Resolution
Track release blockers, lead troubleshooting efforts, and ensure resolution before each release window
Coordinate rollback plans, incident response, and remediation processes
Process Improvement & Standards
Define and enforce pre‑release best practices, documentation, checklists, and quality metrics
Conduct post‑release retrospectives to drive continuous improvement
Team Leadership & Development
Mentor and manage release/readiness engineers, assign tasks, conduct performance reviews
Identify skill gaps and drive team training initiatives
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Cross-Functional Collaboration, Process Improvements, Release Management, Risk Management, Team Leadership
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
5-7 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
$106k-132k yearly est. Auto-Apply 34d ago
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Manager of Cyber Defense Engineering
Lumen Technologies 4.1
San Francisco, CA jobs
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
Lumen is seeking a strategic and technically proficient Manager of Cyber Defense Engineering to lead a team of security engineers focused on protecting our enterprise applications, cloud environments, and identity infrastructure. This role will drive the design, implementation, and continuous improvement of security controls across Application Security, IAM, and Cloud Security, ensuring alignment with business goals and regulatory requirements.
Location
This is a remote position open to candidates based anywhere in the U.S.
The Main Responsibilities
Lead and mentor a team of cyber defense engineers across multiple security domains.
Develop and execute strategic roadmaps for application, IAM, and cloud security initiatives.
Collaborate with cross-functional teams including DevOps, IT, and Compliance to embed security into enterprise architecture.
Application Security
Oversee deployment and tuning of Web Application Firewalls (WAF) and Email Security Gateways.
Promote secure coding practices through developer training, code reviews, and integration of security tools in CI/CD pipelines
Manage vulnerability scanning and remediation processes for web and mobile applications.
Identity & Access Management (IAM)
Lead implementation and optimization of Multi-Factor Authentication (MFA) and Single Sign-On (SSO) solutions.
Ensure robust identity governance and lifecycle management across hybrid environments.
Collaborate with IAM architects to enforce least privilege and role-based access controls.
Drive adoption and configuration of Cloud Security Posture Management (CSPM) and Cloud Workload Protection Platforms (CWPP).
Implement security controls for SaaS applications, ensuring data protection and compliance.
Monitor cloud environments for misconfigurations, threats, and anomalous activity.
Operations & Metrics
Define and track KPIs and metrics to measure effectiveness of security controls.
Respond to security incidents and support forensic investigations as needed.
Stay current with emerging threats, technologies, and regulatory changes.
What We Look For in a Candidate
Bachelor's degree in Computer Science, Information Security, or related field; Master's preferred.
7+ years of experience in cybersecurity, with 3+ years in a leadership role
Strong expertise in WAF, secure coding, email security, MFA, SSO, CSPM, CWPP, and SaaS security
Familiarity with frameworks such as NIST, ISO 27001, and CIS Benchmarks
Certifications such as CISSP, CISM, CCSP, or AWS/Azure Security are a plus.
Preferred Skills
Experience with tools like Palo Alto Prisma, Wiz, ProofPoint, Azure AD, and CrowdStrike, Cloud Service Providers
Excellent communication and stakeholder management skills
Ability to thrive in a fast-paced, hybrid cloud environment.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors
Location Based Pay Ranges
$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Job Segment
Information Technology, IT Architecture, EngineeringManager, ERP, Cyber Security, Technology, Engineering, Security
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$114.1k-152.1k yearly 3d ago
Director, Engineering - Drones (IE-IoT)
Qualcomm 4.5
Santa Clara, CA jobs
Company:
Qualcomm Technologies, Inc.
Job Area:
Engineering Group, Engineering Group > Systems Engineering
Hiring in Santa Clara & San Diego locations.
We are seeking a Director of Engineering to lead the end-to-end engineering strategy and execution for Drone solutions within the IE-IoT business unit. This role will drive innovation across hardware, software, and AI systems, ensuring Qualcomm's leadership in next-generation drone platforms for industrial, commercial, and emerging markets.
Key Responsibilities:
Strategic Leadership:
Define and execute the engineering roadmap for drones, aligning with IE-IoT's long-term vision and Qualcomm's growth objectives.
Partner with product management and business teams to translate market opportunities into technical deliverables.
Technology Development:
Oversee architecture and development of drone compute platforms, including heterogeneous SoCs, AI accelerators, and multi-OS environments (Linux, ROS2, Android).
Drive advancements in visual‑inertial odometry (VIO), GPS‑denied navigation, BVLOS capabilities, and autonomy stacks.
Integrate cutting‑edge AI solutions for perception, planning, and anomaly detection leveraging Qualcomm's AI Hub and SDKs.
Cross‑Functional Collaboration:
Work closely with robotics and connectivity teams to deliver high‑performance, low‑power solutions for drones.
Collaborate with ecosystem partners and standards bodies to ensure compliance and interoperability.
Operational Excellence:
Build and mentor a world‑class engineering team across multiple geographies.
Establish best practices for design, validation, and certification, including functional safety and regulatory compliance.
Impact:
This role is pivotal in shaping Qualcomm's position in the drones‑as‑a‑service market and enabling AI‑driven autonomy for industrial and commercial applications. You will lead initiatives that integrate long‑range connectivity, AI perception models, and multi‑camera systems, delivering best‑in‑class performance and power efficiency.
Minimum Qualifications:
Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 8+ years of Systems Engineering or related work experience.
Master's degree in Engineering, Information Systems, Computer Science, or related field and 7+ years of Systems Engineering or related work experience.
PhD in Engineering, Information Systems, Computer Science, or related field and 6+ years of Systems Engineering or related work experience.
Preferred Qualifications:
12+ years of experience in embedded systems, robotics, or drone engineering, with at least 5 years in leadership roles.
Proven track record in system architecture, AI/ML integration, and real‑time control systems.
Deep knowledge of connectivity technologies (5G, Wi‑Fi, GNSS) and edge AI frameworks.
Deep knowledge of integrated chipset solutions for private connectivity, MNO connectivity, Wi‑Fi offload, camera image processor and AI processors.
Strong understanding of ROS2, Linux, and heterogeneous compute platforms.
Excellent leadership, communication, and stakeholder management skills.
Experience in commercial drone product development and BVLOS certification.
DO‑178C certification experience for airborne software compliance.
DO‑254 certification experience for airborne electronic hardware compliance.
Principal Duties and Responsibilities:
Leverages expert Systems knowledge and experience to implement and drive the research, design, development, simulation, and/or validation of systems‑level software, hardware, architecture, algorithms, and solutions while ensuring system‑level requirements and standards are met.
Directs and influences the functional analysis that drives requirements and specifications and defines and aligns with standards for hardware and software.
Leads multiple teams in the analysis and development of system level design including requirements, interface definition, functional/performance definition, and implementation of a new system or modification of an existing system.
Collaborates with high‑level representatives from other functions (e.g., testing group, product group, customers) to develop and execute system design.
Sets the strategic direction for the discipline and communicates across the organization; translates strategy into a strong execution plan.
Directs and implements standards for the triage of problems at the system level; presents results of testing and debugging to internal and external stakeholders.
Level of Responsibility:
Provides supervision to other supervisors/managers who are direct reports.
Decision‑making is critical in nature and impacts program, product, or project success.
Requires verbal and written communication skills to convey highly complex and/or detailed information. May require strong negotiation and influence with large groups or high‑level constituents.
Develops and administers budgets, schedules, and performance standards for functional area within the prescribed budgetary objectives of the department.
Has a great degree of influence over key organizational decisions (e.g., is making or directly making key decisions that will have substantial impact over the organization).
Tasks often require multiple steps which can be performed in various orders; extensive planning, problem‑solving, and prioritization must occur to complete the tasks effectively.
Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability‑************************** or call Qualcomm's toll‑free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
Pay range and Other Compensation & Benefits:
$248,100.00 - $372,100.00
The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales‑incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer - and you can review more details about our US benefits at this link.
If you would like more information about this role, please contact Qualcomm Careers.
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$248.1k-372.1k yearly 1d ago
Director - Drone Systems & AI Engineering
Qualcomm 4.5
Santa Clara, CA jobs
A leading technology company is seeking a Director of Engineering to lead the engineering strategy for Drone solutions. The ideal candidate will have extensive experience in systems engineering, integrating AI solutions, and leading teams to innovate in the drone market. This role is crucial for establishing the company's leadership in drones-as-a-service. Competitive salary range is $248,100 - $372,100 along with a performance-based bonus and benefits package.
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$248.1k-372.1k yearly 1d ago
Senior Engineering Manager, Growth Platform
Scribd 4.5
San Francisco, CA jobs
About The Company:
At Scribd Inc. (pronounced “scribbed”), our mission is to spark human curiosity. Join our team as we create a world of stories and knowledge, democratize the exchange of ideas and information, and empower collective expertise through our four products: Everand, Scribd, Slideshare, and Fable.
We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.
When it comes to workplace structure, we believe in balancing individual flexibility and community connections. It's through our flexible work benefit, Scribd Flex, that employees - in partnership with their manager - can choose the daily work-style that best suits their individual needs. A key tenet of Scribd Flex is our prioritization of intentional in-person moments to build collaboration, culture, and connection. For this reason, occasional in-person attendance is required for all Scribd Inc. employees, regardless of their location.
So what are we looking for in new team members? Well, we hire for “GRIT”. The textbook definition of GRIT is demonstrating the intersection of passion and perseverance towards long term goals. At Scribd Inc., we are inspired by the potential that this can unlock, and ask each of our employees to pursue a GRIT-ty approach to their work. In a tactical sense, GRIT is also a handy acronym that outlines the standards we hold ourselves and each other to. Here's what that means for you: we're looking for someone who showcases the ability to set and achieve Goals, achieve Results within their job responsibilities, contribute Innovative ideas and solutions, and positively influence the broader Team through collaboration and attitude.
About the Role
At Scribd, growth isn't just a set of campaigns, it's a system. Millions of readers engage with Scribd, Everand, Slideshare, and Fable, and we're investing in a Growth Platform that makes user acquisition, onboarding, retention, and lifecycle marketing faster, more measurable, and more scalable across brands.
As SeniorEngineeringManager, Growth Platform, you'll lead a business-critical platform team inside Growth Engineering. Your team builds the systems and integrations that enable efficient go-to-market execution: landing pages and campaign tooling, tracking and attribution, audience segmentation, experimentation support, and third-party MarTech integrations. You'll partner closely with Product, Performance Marketing, Partnerships, Data Platform, and Analytics to build reliable foundations, and to translate growth strategy into high-leverage technical capabilities.
This is a high-ownership leadership role for an engineeringmanager who is both people-first and deeply technical: someone who can set a vision, build a strong team, and deliver platform improvements that measurably impact conversion, retention, and lifetime value.
What You'll Do
Lead the engineering strategy and execution for Scribd's Growth Platform, spanning acquisition enablement, promotional offer support, audience segmentation, and lifecycle marketing integrations.
Build and manage a high-performing full-stack team, developing engineers while creating a culture of accountability, inclusion, and continuous learning.
Stay deeply technical: act as an architectural and execution partner to the Tech Lead and team, driving thoughtful system design, pragmatic tradeoffs, and sustainable delivery.
Partner closely with stakeholders to translate business goals into roadmaps, prioritize investments, and deliver high-impact initiatives across multiple brands and channels.
Lead integrations with paid media platforms and third-party data exchange tooling to support conversion tracking, offline/online event feeds, audience sync, and campaign measurement.
Own cross-channel measurement foundations: champion reliable instrumentation, telemetry, attribution quality, and data-informed decision making in partnership with Analytics.
Drive integration and vendor decisions across the MarTech stack - evaluating tools, designing integrations, and ensuring solutions are scalable, secure, and maintainable.
Champion engineering excellence in reliability, scalability, code quality, testing, and continuous delivery, so Growth teams can move fast with confidence.
What We're Looking For
Must-Haves
7+ years of engineering experience, including 3 to 5+ years in engineeringmanagement, leading high-performing teams delivering customer-facing or platform systems.
Demonstrated growth impact: you've led teams whose work measurably improved conversion, retention, engagement, and/or LTV (ideally in subscription or consumer products).
Strong technical foundation and architecture depth: you can guide scalable system design, set quality bars, and lead teams through ambiguity and tradeoffs.
Experience with growth and marketing systems, such as SEM, ad platform integrations, attribution/tracking, experimentation frameworks, customer engagement platforms, CDPs, CMS/landing page systems, analytics instrumentation, or marketing APIs.
Cross-functional leadership strength: you can align diverse stakeholders, set clear priorities, and execute in fast-paced environments.
People-first leadership: proven ability to coach, develop, and retain strong engineers while fostering psychological safety and high standards.
Bonus Experience
Deep familiarity with multi-channel paid acquisition, tracking/attribution challenges (web + mobile), and data quality practices.
Hands-on experience with event tracking, experimentation platforms, segmentation systems, offer/promo tooling, or funnel optimization in subscription products.
Experience operating platform teams that serve multiple internal customers with clear SLAs, roadmaps, and support models.
Why This Role, Why Now?
Growth Platform is a force multiplier: when the foundations are strong, teams across Performance Marketing, Lifecycle, Partnerships, and Product can ship faster, learn more reliably, and scale what works across Scribd's portfolio. We're investing in the next phase of our Growth engineering capabilities, improving measurement trust, reducing friction in go-to-market execution, and building scalable systems that drive acquisition and retention outcomes.
If you're looking for a role where you can lead a team, shape a platform, stay technical, and drive measurable business impact across multiple consumer brands, we'd love to hear from you.
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At Scribd, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. San Francisco is our highest geographic market in the United States. In the state of California, the reasonably expected salary range is between $178,500 [minimum salary in our lowest geographic market within California] to $278,500 [maximum salary in our highest geographic market within California].
In the United States, outside of California, the reasonably expected salary range is between $157,500 [minimum salary in our lowest US geographic market outside of California] to $264,500 [maximum salary in our highest US geographic market outside of California].
In Canada, the reasonably expected salary range is between $201,000 CAD[minimum salary in our lowest geographic market] to $266,500 CAD[maximum salary in our highest geographic market].
We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job‑related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a competitive equity ownership, and a comprehensive and generous benefits package.
Working at Scribd Inc.
Are you currently based in a location where Scribd Inc.
Employees must have their primary residence in or near one of the following cities. This includes surrounding metro areas or locations within a typical commuting distance:
United States:
Atlanta | Austin | Boston | Dallas | Denver | Chicago | Houston | Jacksonville | Los Angeles | Miami | New York City | Phoenix | Portland | Sacramento | Salt Lake City | San Diego | San Francisco | Seattle | Washington D.C.
Canada:
Ottawa | Toronto | Vancouver
Mexico:
Mexico City
Benefits, Perks, and Wellbeing at Scribd Inc.
*Benefits/perks listed may vary depending on the nature of your employment with Scribd Inc. and the geographical location where you work.
Healthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees
12 weeks paid parental leave
Short-term/long-term disability plans
401k/RSP matching
Onboarding stipend for home office peripherals + accessories
Learning & Development allowance
Learning & Development programs
Quarterly stipend for Wellness, WiFi, etc.
Mental Health support & resources
Free subscription to the Scribd Inc. suite of products
Referral Bonuses
Book Benefit
Sabbaticals
Company-wide events
Team engagement budgets
Vacation & Personal Days
Paid Holidays (+ winter break)
Flexible Sick Time
Volunteer Day
Company-wide Employee Resource Groups and programs that foster an inclusive and diverse workplace.
Access to AI Tools:We provide free access to best-in-class AI tools, empowering you to boost productivity, streamline workflows, and accelerate bold innovation.
Want to learn more about life at Scribd? ************************************
We want our interview process to be accessible to everyone. You can inform us of any reasonable adjustments we can make to better accommodate your needs by emailing accommodations@scribd.com about the need for adjustments at any point in the interview process.
Scribd Inc. is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage people of all backgrounds to apply, and believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.
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$157.5k-278.5k yearly 5d ago
Director of Security Engineering: Lead a High-Impact Security Team
Ripple 4.4
San Francisco, CA jobs
A leading crypto-financial solutions company in San Francisco seeks a Director of Security Engineering to lead the security team and define the security strategy. This role requires over 12 years of experience in security engineering and strong leadership skills. The ideal candidate will focus on product security, infrastructure security, and manage security risks effectively. The position offers significant salary benefits along with professional development opportunities in a fast-paced environment.
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$173k-263k yearly est. 4d ago
Senior Manager, Customer Success
Intercom 4.8
San Francisco, CA jobs
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‑touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What's the opportunity?
We're expanding our Customer Success organization at Intercom. Our Customer Success team drives growth by ensuring that our customers most effectively use Intercom and our AI Agent Fin to reach their business goals. As a Manager of our High‑Touch Customer Success team at Intercom, you will be responsible for and leading a team of world‑class Customer Success Managers. In this role, you will hire and develop a team of Customer Success Managers (CSMs) to act as trusted advisors who deliver unmatched value to our customers and foster long‑term partnerships. Your leadership will be key in driving customer outcomes with business objectives, directly impacting revenue expansion and retention.
What will I be doing?
You will hire, manage, and develop a High‑Touch Customer Success team.
You will foster a healthy culture of continuous learning, accountability, and excellence on your team. You will act as a bastion of Intercom's values.
You will motivate your team to build trusted customer relationships and deliver clearly‑defined value in the pursuit of consistent revenue growth.
You will personally own customer relationships to build rapport and strengthen bonds with our customers; you will also serve as an escalation point to resolve customer challenges.
You will internally influence cross‑functional partners to ensure we are driving positive customer outcomes. You will effectively represent and advocate for the needs and opportunities of customers within your portfolio.
You will proactively forecast, track, and report on KPIs related to growth and retention across your portfolio.
You will leverage data insights to inform strategies and optimize team performance.
You will look for new and innovative ways to drive the success of our customers.
What skills do I need?
2+ years of experience in a leadership role within Customer Success, Account Management, or a related field
5+ years of experience as a CSM, Account Manager, or related customer‑facing role at a B2B technology company; experience with consumption‑based pricing is a plus.
Demonstrated success in driving revenue growth and achieving portfolio targets
A passion for teaching, developing, and growing others
Exceptional relationship‑building and communication skills with cross‑functional partners such as regional sales leadership and product/engineering teams to drive positive customer outcomes, as well as customers in the Small Business, Mid‑Market, and Key Account segments
Ability to identify, analyze, and find creative solutions to complex problems
Able to drive clarity for their team amid shifting priorities and competing initiatives
Capable of handling competing priorities and projects in a fast‑paced environment
High energy, self‑starter comfortable with ambiguity in entrepreneurial environments
Ability to identify bottlenecks within internal processes, as well as design/implement repeatable and scalable solutions
We are a well‑treated bunch with awesome benefits! If there's something important to you that's not on this list, talk to us!
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
In‑office bicycle storage
Fun events for Intercomrades, friends, and family!
*Proof of eligibility to work in the United States is required.
The OTE range for candidates within the Greater Chicago Area is $203,875 - $251,550. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
#LI-Hybrid
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of any protected group status under any applicable law.
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$203.9k-251.6k yearly 4d ago
Director, Delivery Engineer
Galaxy Group 3.4
Remote
Who We Are: Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. We believe that blockchain and digital asset innovation will transform how value moves through the world - and we're building the products and services to make that future a reality.
Our institutional digital assets platform spans trading, investment banking, asset management, staking, self-custody, and tokenization technology. We also invest in and operate cutting-edge data center infrastructure to power AI and high-performance computing, addressing the growing demand for scalable energy and compute in the U.S.
We work at the intersection of finance and technology, helping institutions, startups, and developers navigate a digitally native economy. Led by CEO and Founder Michael Novogratz, our team blends deep crypto expertise with institutional experience and a shared commitment to shaping the future of Web3 and AI.
Galaxy is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.
To learn more about our businesses and products, visit ***************
What We Value:
We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.
Seek Excellence.
Be Selective To Be Effective.
Be Highly Aligned, Loosely Coupled.
Disagree Transparently.
Encourage Independent Decision-Making.
Build Dream Teams.
Who You Are:
You're a hands-on Technical Lead who thrives on making software teams faster, safer, and happier through excellent developer experience. You bring deep expertise in GitHub, Jenkins, Flux, Helm, and Kubernetes-especially EKS-and you're comfortable operating across both AWS and on-prem datacenter environments. You lead through strong technical judgment, pragmatic standards, clear communication, and the ability to build consensus around paved paths teams actually adopt.
What You'll Do:
Lead & deliver: Set technical direction, break down roadmaps, and lead engineers through design, implementation, and rollout of DevEx initiatives.
Own CI/CD: Standardize build/test/release workflows using Jenkins and GitHub (Actions/Apps), with reusable pipelines, shared libraries, and policy gates.
Run GitOps at scale: Operate and evolve Flux-based GitOps for environment promotion, rollback, and drift detection across multiple clusters.
Package & deploy: Define and maintain Helm chart standards, release processes, and documentation for service teams.
Kubernetes platform: Design guardrails, multi-tenant patterns, and golden templates on EKS (and support for GKE/Rancher/other distros where applicable).
Hybrid environments: Build consistent developer workflows spanning AWS and on-premdatacenters/virtualization platforms; ensure connectivity, secrets, and artifact flows work end-to-end.
Observability & reliability: Establish SLOs for platform services; integrate logs/metrics/traces, progressive delivery, and automated rollback.
Security & compliance: Embed security scanning, SBOMs, and policy-as-code into pipelines and cluster admission.
Enablement: Produce high-quality docs, examples, CLI/templates, and run office hours to uplevel teams.
Stakeholder management: Partner with Security, SRE, and product teams; communicate trade-offs and progress to engineering leadership.
What We're Looking For:
7+ years in platform/devops/SRE roles, including 2+ years leading or mentoring engineers.
Track record of delivering platform capabilities used by many teams.
Excellent communication and stakeholder management; able to write crisp design docs and present trade-offs.
Leadership: Proven technical leadership for platform/DevEx/infra teams; mentorship and cross-team influence.
Core tech (hands-on):
Environments: Significant experience in AWS and On-Prem (physical datacenters/servers/virtualization platforms).
Software delivery: CI/CD design, artifact/version strategies, trunk-based development, environment promotion.
SRE fundamentals: Reliability, capacity planning, incident playbooks, post-incident improvement.
Bonus Points:
Kubernetes variants: Experience with GKE, Rancher, or other managed/self-hosted distros.
Migrations:
Cloud breadth: Exposure to Azure and Google Cloud.
Tooling depth: Policy engines (OPA/Gatekeeper/Kyverno), service mesh, progressive delivery (Argo Rollouts/Flagger), artifact registries, secrets management (e.g., AWS Secrets Manager/HashiCorp Vault).
Infrastructure as Code: Terraform/Crossplane and configuration management.
Programming: Proficiency in one or more languages used for platform automation (e.g., Go, Python, TypeScript).
What We Offer:
Competitive base salary and discretionary bonus
Flexible Time Off (i.e. unlimited paid vacation days)
Company paid Holidays (11)
Company paid sick leave
Company-paid health and protective benefits for employees, partners, and other dependents
3% 401(k) company contribution
Generous paid Parental Leave
Free virtual coaching and counseling sessions through Headspace
Opportunities to learn about the Crypto industry
Free daily snacks in-office
Smart, entrepreneurial, and fun colleagues
Employee Resource Groups
Apply now and join us on our mission to engineer a new economic paradigm.
Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.
We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact ******************.
$136k-216k yearly est. Auto-Apply 34d ago
VP, Customer Engineering
Harmonic 4.7
New York, NY jobs
Role Description:
The VP Customer Engineering is a critical executive leadership role responsible for ensuring world-class service delivery, seamless customer solution deployment, and highly efficient field operations for Harmonic's global broadband customer base. This leader will drive operational excellence, strategic planning, and continuous improvement across three core functions: Global Customer Support, Lab Integration & Field Trials, and Field Application Engineering.
This position reports directly to the VP of R&D.
Location:
Remote - this position is 100% Remote anywhere on the East cost.
What you will be doing:
1. Strategic Leadership & Management
Define and execute a unified, global strategy for customer support, integration services, and field engineering that aligns with company revenue and customer satisfaction goals
Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) across all teams, ensuring high standards of quality, responsiveness, and operational efficiency
Manageoperational budgets, optimizing resource allocation, headcount, and vendor/tooling expenditures
Foster a high-performance, collaborative culture focused on continuous learning, accountability, and the voice of the customer
2. Customer Success & Complex Situation Management
Serve as the senior executive escalation point for mission-critical, high-visibility customer issues and complex network outages
Lead cross-functional "tiger teams" (comprising Engineering, Product, and Sales) to rapidly diagnose, communicate, and resolve customer crises, ensuring stakeholder alignment
Proactively manage customer relationships to ensure sustained high satisfaction (CSAT/NPS), particularly following major incidents or during complex integration projects
Develop and implement customer risk mitigation and communication strategies to manage expectations and preserve long-term partnerships during challenging operational periods
3. Global Customer Support (Technical & Operations)
Oversee Tier 1/2/3 Technical Support for Harmonic's broadband access solutions (e.g., cOS Platform, Remote OLTs/PHYs) globally, ensuring rapid and effective resolution of complex customer issues
Develop and implement strategies for proactive support, root cause analysis (RCA), and continuous service improvement to minimize service interruptions and optimize network performance for MSO/Telco customers
Manage the 24/7/365 support infrastructure, including tools, processes, and knowledge base, to maximize team efficiency and customer satisfaction
4. Solutions Integration & Engineering Services
Lead the Lab Integration & Field Trial (LIFT) Team responsible for successful planning, configuration, testing, and deployment of complex broadband solutions within customer network environments
Collaborate closely with Product Management and R&D to transition new products from development to customer deployment and support readiness
Establish best practices and standardized methodologies for system integration, reducing deployment time and enhancing solution stability
5. Field Application Engineering
Direct the Field Application Engineering (FAE) Team responsible for on-site activities, including network audits, system turn-up, advanced troubleshooting, and localized customer engagement
Act as the primary executive-level technical gatekeeper and escalation authority between customer operations and internal R&D/Core Engineering teams
Ensure the Field Engineering team accurately vets and validates complex issues before escalating to R&D, providing comprehensive data and root cause analysis (RCA) to drive faster resolution and product fixes
Collaborate with R&D leadership to prioritize defect resolution, define maintenance releases, and ensure field experience is continuously fed back into the product development lifecycle
Ensure the team maintains deep, current knowledge of DOCSIS, FTTH/PON, SDN/NFV, and cloud-native architecture as they relate to Harmonic's product line
What you should have:
7+ years of experience in technical roles within the telecommunications, cable, or networking industry, with proven experience in senior leadership roles overseeing global technical support, professional services, or field operations
Extensive, verifiable experience managing complex, high-stakes customer situations and crises with a proven track record of restoring and maintaining high customer satisfaction (CSAT/NPS)
Proven experience scaling and leading large, geographically dispersed technical organizations
Exceptional executive-level communication, presentation, and negotiation skills
Preferred:
Deep understanding of Broadband Access Technologies (DOCSIS 3.1/4.0, CCAP, Remote PHY/MACPHY, PON/Fiber-to-the-Home)
Bachelor's or Master's degree in Electrical Engineering, Computer Science, or related technical field
Demonstrated ability to influence product strategy by translating customer support and field feedback into actionable product requirements
Travel: You are required to travel about 30% percent
Pay & Benefits
For this role, the estimated base salary is $250,000. The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process. This position may also be eligible for incentive compensation: bonus, equity and benefits. Sales positions are generally offered a competitive on Target Earning (OTE) incentive compensation structure.
Diversity, Equality, and & Inclusion at Harmonic Inc:
At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.
Additional Equal Opportunity statement:
Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact **************************
For more information, please see links below:
OFCCP Posters Landing Page
Know Your Rights
Pay Transparency
#LI-Remote#LI-KS1
$250k yearly Auto-Apply 20d ago
VP, Customer Engineering
Harmonic 4.7
New York, NY jobs
JobID: 260050 Category: JobSchedule: Full time JobShift: : Role Description: The VP Customer Engineering is a critical executive leadership role responsible for ensuring world-class service delivery, seamless customer solution deployment, and highly efficient field operations for Harmonic's global broadband customer base. This leader will drive operational excellence, strategic planning, and continuous improvement across three core functions: Global Customer Support, Lab Integration & Field Trials, and Field Application Engineering.
This position reports directly to the VP of R&D.
Location:
Remote - this position is 100% Remote anywhere in the US (East coast).
What you will be doing:
1. Strategic Leadership & Management
* Define and execute a unified, global strategy for customer support, integration services, and field engineering that aligns with company revenue and customer satisfaction goals
* Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) across all teams, ensuring high standards of quality, responsiveness, and operational efficiency
* Manageoperational budgets, optimizing resource allocation, headcount, and vendor/tooling expenditures
* Foster a high-performance, collaborative culture focused on continuous learning, accountability, and the voice of the customer
2. Customer Success & Complex Situation Management
* Serve as the senior executive escalation point for mission-critical, high-visibility customer issues and complex network outages
* Lead cross-functional "tiger teams" (comprising Engineering, Product, and Sales) to rapidly diagnose, communicate, and resolve customer crises, ensuring stakeholder alignment
* Proactively manage customer relationships to ensure sustained high satisfaction (CSAT/NPS), particularly following major incidents or during complex integration projects
* Develop and implement customer risk mitigation and communication strategies to manage expectations and preserve long-term partnerships during challenging operational periods
3. Global Customer Support (Technical & Operations)
* Oversee Tier 1/2/3 Technical Support for Harmonic's broadband access solutions (e.g., cOS Platform, Remote OLTs/PHYs) globally, ensuring rapid and effective resolution of complex customer issues
* Develop and implement strategies for proactive support, root cause analysis (RCA), and continuous service improvement to minimize service interruptions and optimize network performance for MSO/Telco customers
* Manage the 24/7/365 support infrastructure, including tools, processes, and knowledge base, to maximize team efficiency and customer satisfaction
4. Solutions Integration & Engineering Services
* Lead the Lab Integration & Field Trial (LIFT) Team responsible for successful planning, configuration, testing, and deployment of complex broadband solutions within customer network environments
* Collaborate closely with Product Management and R&D to transition new products from development to customer deployment and support readiness
* Establish best practices and standardized methodologies for system integration, reducing deployment time and enhancing solution stability
5. Field Application Engineering
* Direct the Field Application Engineering (FAE) Team responsible for on-site activities, including network audits, system turn-up, advanced troubleshooting, and localized customer engagement
* Act as the primary executive-level technical gatekeeper and escalation authority between customer operations and internal R&D/Core Engineering teams
* Ensure the Field Engineering team accurately vets and validates complex issues before escalating to R&D, providing comprehensive data and root cause analysis (RCA) to drive faster resolution and product fixes
* Collaborate with R&D leadership to prioritize defect resolution, define maintenance releases, and ensure field experience is continuously fed back into the product development lifecycle
* Ensure the team maintains deep, current knowledge of DOCSIS, FTTH/PON, SDN/NFV, and cloud-native architecture as they relate to Harmonic's product line
What you should have:
* 7+ years of experience in technical roles within the telecommunications, cable, or networking industry, with proven experience in senior leadership roles overseeing global technical support, professional services, or field operations
* Extensive, verifiable experience managing complex, high-stakes customer situations and crises with a proven track record of restoring and maintaining high customer satisfaction (CSAT/NPS)
* Proven experience scaling and leading large, geographically dispersed technical organizations
* Exceptional executive-level communication, presentation, and negotiation skills
Preferred:
* Deep understanding of Broadband Access Technologies (DOCSIS 3.1/4.0, CCAP, Remote PHY/MACPHY, PON/Fiber-to-the-Home)
* Bachelor's or Master's degree in Electrical Engineering, Computer Science, or related technical field
* Demonstrated ability to influence product strategy by translating customer support and field feedback into actionable product requirements
Travel: You are required to travel about 30% percent
Pay & Benefits
For this role, the estimated base salary is $250,000. The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process. This position may also be eligible for incentive compensation: bonus, equity and benefits. Sales positions are generally offered a competitive on Target Earning (OTE) incentive compensation structure.
Diversity, Equality, and & Inclusion at Harmonic Inc:
At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.
Additional Equal Opportunity statement:
Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact **************************
For more information, please see links below:
OFCCP Posters Landing Page
Know Your Rights
Pay Transparency
#LI-Remote
#LI-KS1
$250k yearly Auto-Apply 20d ago
VP, Customer Engineering
Harmonic 4.7
Miami, FL jobs
JobID: 260050 Category: JobSchedule: Full time JobShift: : Role Description: The VP Customer Engineering is a critical executive leadership role responsible for ensuring world-class service delivery, seamless customer solution deployment, and highly efficient field operations for Harmonic's global broadband customer base. This leader will drive operational excellence, strategic planning, and continuous improvement across three core functions: Global Customer Support, Lab Integration & Field Trials, and Field Application Engineering.
This position reports directly to the VP of R&D.
Location:
Remote - this position is 100% Remote anywhere in the US (East coast).
What you will be doing:
1. Strategic Leadership & Management
* Define and execute a unified, global strategy for customer support, integration services, and field engineering that aligns with company revenue and customer satisfaction goals
* Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) across all teams, ensuring high standards of quality, responsiveness, and operational efficiency
* Manageoperational budgets, optimizing resource allocation, headcount, and vendor/tooling expenditures
* Foster a high-performance, collaborative culture focused on continuous learning, accountability, and the voice of the customer
2. Customer Success & Complex Situation Management
* Serve as the senior executive escalation point for mission-critical, high-visibility customer issues and complex network outages
* Lead cross-functional "tiger teams" (comprising Engineering, Product, and Sales) to rapidly diagnose, communicate, and resolve customer crises, ensuring stakeholder alignment
* Proactively manage customer relationships to ensure sustained high satisfaction (CSAT/NPS), particularly following major incidents or during complex integration projects
* Develop and implement customer risk mitigation and communication strategies to manage expectations and preserve long-term partnerships during challenging operational periods
3. Global Customer Support (Technical & Operations)
* Oversee Tier 1/2/3 Technical Support for Harmonic's broadband access solutions (e.g., cOS Platform, Remote OLTs/PHYs) globally, ensuring rapid and effective resolution of complex customer issues
* Develop and implement strategies for proactive support, root cause analysis (RCA), and continuous service improvement to minimize service interruptions and optimize network performance for MSO/Telco customers
* Manage the 24/7/365 support infrastructure, including tools, processes, and knowledge base, to maximize team efficiency and customer satisfaction
4. Solutions Integration & Engineering Services
* Lead the Lab Integration & Field Trial (LIFT) Team responsible for successful planning, configuration, testing, and deployment of complex broadband solutions within customer network environments
* Collaborate closely with Product Management and R&D to transition new products from development to customer deployment and support readiness
* Establish best practices and standardized methodologies for system integration, reducing deployment time and enhancing solution stability
5. Field Application Engineering
* Direct the Field Application Engineering (FAE) Team responsible for on-site activities, including network audits, system turn-up, advanced troubleshooting, and localized customer engagement
* Act as the primary executive-level technical gatekeeper and escalation authority between customer operations and internal R&D/Core Engineering teams
* Ensure the Field Engineering team accurately vets and validates complex issues before escalating to R&D, providing comprehensive data and root cause analysis (RCA) to drive faster resolution and product fixes
* Collaborate with R&D leadership to prioritize defect resolution, define maintenance releases, and ensure field experience is continuously fed back into the product development lifecycle
* Ensure the team maintains deep, current knowledge of DOCSIS, FTTH/PON, SDN/NFV, and cloud-native architecture as they relate to Harmonic's product line
What you should have:
* 7+ years of experience in technical roles within the telecommunications, cable, or networking industry, with proven experience in senior leadership roles overseeing global technical support, professional services, or field operations
* Extensive, verifiable experience managing complex, high-stakes customer situations and crises with a proven track record of restoring and maintaining high customer satisfaction (CSAT/NPS)
* Proven experience scaling and leading large, geographically dispersed technical organizations
* Exceptional executive-level communication, presentation, and negotiation skills
Preferred:
* Deep understanding of Broadband Access Technologies (DOCSIS 3.1/4.0, CCAP, Remote PHY/MACPHY, PON/Fiber-to-the-Home)
* Bachelor's or Master's degree in Electrical Engineering, Computer Science, or related technical field
* Demonstrated ability to influence product strategy by translating customer support and field feedback into actionable product requirements
Travel: You are required to travel about 30% percent
Pay & Benefits
For this role, the estimated base salary is $250,000. The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process. This position may also be eligible for incentive compensation: bonus, equity and benefits. Sales positions are generally offered a competitive on Target Earning (OTE) incentive compensation structure.
Diversity, Equality, and & Inclusion at Harmonic Inc:
At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.
Additional Equal Opportunity statement:
Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact **************************
For more information, please see links below:
OFCCP Posters Landing Page
Know Your Rights
Pay Transparency
#LI-Remote
#LI-KS1
$250k yearly Auto-Apply 20d ago
Director of Engineering (Remote)
E2 Tech 4.1
New York, NY jobs
E2 is an early-stage startup experienced in human-centered service design. E2's company mission is to dramatically improve older adults' experiences with technology. E2's company objective is to be the most credible and widely used senior-centric brand by designing technology products and services that are more accessible and reflect the lifestyles of older adults.
Job Description
E2 is seeking a Director of Engineering to build and lead an engineering team and develop E2's first product focused on technical Customer Support for older adults in the US. This first product is a SaaS platform to help older adults master technology through a unique senior-centric designed product, powered by AI, ML, AR, CV, and staffed by tech-savvy older adult coaches.
Responsibilities
Work with company leadership to define the technical direction of E2's first product offering.
Work in a cross-disciplinary product-lead company to define Objectives & Key Results
Work on innovative engineering challenges around human-centered customer support, business intelligence data, computer vision, and data science
Co-create technical roadmaps for B2C and B2B offerings
Hire and cultivate a diverse engineering team
Embody E2's unique human-centered values to transform engineering culture at E2
Qualifications
7+ years experience in engineering roles.
5+ years experience building and managingengineering teams for SaaS platforms.
2+ years experience Customer Support platforms
Experience in API-based SaaS system architectures
Knowledgeable & experience in Lean & Agile dual-track sprint teams, or in methods with similar intentions & impact.
Experience in Computer Vision
Excellence and enjoyment in working with people, coaching and mentoring staff.
Excellent communicator and translator of technology to disciplines outside of engineering.
Engaged in contemporary ethical technology theory and practice.
Knowledgeable about front-end frameworks and interdependencies with backend architectures
You value servant leadership, curiosity, empathy for users, social responsibility, and advancing ethical technology policies & practices.
Eligible to work in the US.
Ideally based in NYC, or remotely within the US time zones.
E2 Cultural Values
Curiosity
Employees of E2 practice curious intelligence. They embrace learning about the diversity of cultures of customers and each other, and the work we're doing. They engage in active listening, utilize agency in their day-to-day work and bring creative ideas to their work.
Authenticity
Employees of E2 are warm and friendly, embody patience and are guided by the truth. They foster an environment that encourages each person to be their authentic self, including diverse cultures across ages, nationalities, genders. The people of our company demonstrate insight into their own behaviors and a willingness to change behavior. E2 employees are helpful to customers and each other and exude a generosity of spirit.
Integrity
The people of our company possess a strong moral compass and expect consistent honesty and accountability from leadership and each other. All E2 employees value our mission and consistently strive to deliver it in an honest and straightforward manner to our customers and to each other.
Empathy
All E2 employees practice caring empathy to our customers and each other. Empathy at E2 is demonstrated in culturally sensitive ways in our communications and our actions. Empathy is expressed through active listening, thinking before speaking, respectful language, and a display of humility and compassion for our diverse customers and employees.
$132k-198k yearly est. 60d+ ago
Vice President, User Experience Engineering
Aeris Communications 4.6
San Jose, CA jobs
For more than three decades, Aeris has been a trusted cellular IoT leader enabling the biggest IoT programs and opportunities across Automotive, Utilities and Energy, Fleet Management and Logistics, Medical Devices, and Manufacturing. Our IoT technology expertise serves a global ecosystem of 7,000 enterprise customers and 30 mobile network operator partners, and 90 million IoT devices across the world. Aeris powers today's connected smart world with innovative technologies and borderless connectivity that simplify management, enhance security, optimize performance, and drive growth.
Aeris is looking for a senior technology leader who will drive our front-end user experiences in the age of GenAI. This is a unique role that covers all product areas including IoT Accelerator, IoT Watchtower, and Automotive Connected Vehicle Cloud. This VP role requires exceptional technical strength and a proven ability to innovate, shaping intelligent, user-centric experiences and embedding AI-driven insights to deliver impactful, differentiated solutions. The ideal candidate brings deep expertise in enterprise User Experience, Front-end technologies, Data visualization, GenAI, IoT, and technology innovation, with a proven record of leading complex SaaS initiatives and transforming market needs into successful, forward-thinking, and actionable solutions.
Key Responsibilities:
Product Vision & Strategy
Define and evolve product vision across IoT Accelerator, Watchtower, and Mobility Suite.
Identify paths to embed AI/GenAI-driven capabilities, including anomaly detection, RAG-powered insights, and smart automation in connectivity & security flows.
UX Leadership
Architect and iterate UX for high-complexity SaaS interfaces-device/UI dashboards, analytics portals, and policy controls.
Champion a single pane of glass design, ensuring clarity across connectivity, eSIM, billing, and security modules.
GenAI Integration
Evaluate and embed AI/ML/GenAI solutions to enrich platform functions: cost optimization, threat insights, predictive alerts.
Innovate with use cases such as intent-based device policies, network anomaly detection, and automated workflows.
Cross-functional Leadership
Collaborate with engineering (cloud, security, APIs), data science, operations, design, and GTM teams.
Drive agile roadmap delivery, from prototypes through to global deployment across 30+ MNOs.
Lead front-end quality strategy, ensuring scalable automated testing (unit, integration, E2E) and GenAI-driven test automation across Aeris platforms.
Embed QA into CI/CD workflows and uphold accessibility and performance standards.
Market & User Insight
Research and prioritize use cases in verticals (fleet, energy, healthcare).
Engage with customers, partners (MNOs, OEMs), and internal stakeholders for empathy-driven feature definition.
Performance & Analytics
Define UX and product KPIs: adoption, task success rate, support load, and monetization through AI tools.
A/B test messaging, AI tips, and alerts; refine GenAI features for maximum ROI.
Minimum Requirements:
15+ years in Product/Technical leadership (SaaS, enterprise B2B).
Deep experience with UX frameworks designing for complex enterprise SaaS products (including prototyping, user research).
Proven success operationalizing GenAI/ML capabilities/frameworks (e.g., OpenAI, Hugging Face) into live products-preferably in cybersecurity, analytics, or communications.
Cloud-native SaaS architecture (APIs, microservices, device management, security)
Analytics and data visualization (real-time insights, anomaly detection)
SAFe or similar scaled Agile frameworks, DevOps, and cross-functional technical leadership
Strong collaboration skills across technical and non‑technical teams; adept at translating user needs into product features.
Excellent communicator-executive-level storytelling, product pitches, and UX rationale.
Preferred Requirements:
Prior leadership in IoT SaaS, telecom, cloud, or security domains.
Understanding of cellular IoT, connectivity management, eSIM, device security, and API-based ecosystems (including protocols and standards e.g., MQTT, eSIM, secure onboarding)
Familiarity with AI ethics, zero-trust security, and relevant compliance. Aeris is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
As part of our hiring process, Aeris may conduct background checks to verify the information provided in your application and assess your suitability for the role. The scope and type of checks will comply with the applicable laws and regulations of the country where the position is based. Additional detail will be provided via the formal application process.
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may also be modified in the future. An employee's position within the salary range will be based on several factors including, but not limited to: relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
The salary range for this role is $250,000 to $300,000. Aeris also offers a comprehensive package of benefits including paid time off, medical / dental / vision insurance, and 401(k) to eligible employees.
#LI-Hybrid
$250k-300k yearly Auto-Apply 60d+ ago
Vice President, User Experience Engineering
Aeris 4.6
San Jose, CA jobs
For more than three decades, Aeris has been a trusted cellular IoT leader enabling the biggest IoT programs and opportunities across Automotive, Utilities and Energy, Fleet Management and Logistics, Medical Devices, and Manufacturing. Our IoT technology expertise serves a global ecosystem of 7,000 enterprise customers and 30 mobile network operator partners, and 90 million IoT devices across the world. Aeris powers today's connected smart world with innovative technologies and borderless connectivity that simplify management, enhance security, optimize performance, and drive growth.
Aeris is looking for a senior technology leader who will drive our front-end user experiences in the age of GenAI. This is a unique role that covers all product areas including IoT Accelerator, IoT Watchtower, and Automotive Connected Vehicle Cloud. This VP role requires exceptional technical strength and a proven ability to innovate, shaping intelligent, user-centric experiences and embedding AI-driven insights to deliver impactful, differentiated solutions. The ideal candidate brings deep expertise in enterprise User Experience, Front-end technologies, Data visualization, GenAI, IoT, and technology innovation, with a proven record of leading complex SaaS initiatives and transforming market needs into successful, forward-thinking, and actionable solutions.
Key Responsibilities:
Product Vision & Strategy
* Define and evolve product vision across IoT Accelerator, Watchtower, and Mobility Suite.
* Identify paths to embed AI/GenAI-driven capabilities, including anomaly detection, RAG-powered insights, and smart automation in connectivity & security flows.
UX Leadership
* Architect and iterate UX for high-complexity SaaS interfaces-device/UI dashboards, analytics portals, and policy controls.
* Champion a single pane of glass design, ensuring clarity across connectivity, eSIM, billing, and security modules.
GenAI Integration
* Evaluate and embed AI/ML/GenAI solutions to enrich platform functions: cost optimization, threat insights, predictive alerts.
* Innovate with use cases such as intent-based device policies, network anomaly detection, and automated workflows.
Cross-functional Leadership
* Collaborate with engineering (cloud, security, APIs), data science, operations, design, and GTM teams.
* Drive agile roadmap delivery, from prototypes through to global deployment across 30+ MNOs.
* Lead front-end quality strategy, ensuring scalable automated testing (unit, integration, E2E) and GenAI-driven test automation across Aeris platforms.
* Embed QA into CI/CD workflows and uphold accessibility and performance standards.
Market & User Insight
* Research and prioritize use cases in verticals (fleet, energy, healthcare).
* Engage with customers, partners (MNOs, OEMs), and internal stakeholders for empathy-driven feature definition.
Performance & Analytics
* Define UX and product KPIs: adoption, task success rate, support load, and monetization through AI tools.
* A/B test messaging, AI tips, and alerts; refine GenAI features for maximum ROI.
Minimum Requirements:
* 15+ years in Product/Technical leadership (SaaS, enterprise B2B).
* Deep experience with UX frameworks designing for complex enterprise SaaS products (including prototyping, user research).
* Proven success operationalizing GenAI/ML capabilities/frameworks (e.g., OpenAI, Hugging Face) into live products-preferably in cybersecurity, analytics, or communications.
* Cloud-native SaaS architecture (APIs, microservices, device management, security)
* Analytics and data visualization (real-time insights, anomaly detection)
* SAFe or similar scaled Agile frameworks, DevOps, and cross-functional technical leadership
* Strong collaboration skills across technical and non‑technical teams; adept at translating user needs into product features.
* Excellent communicator-executive-level storytelling, product pitches, and UX rationale.
Preferred Requirements:
* Prior leadership in IoT SaaS, telecom, cloud, or security domains.
* Understanding of cellular IoT, connectivity management, eSIM, device security, and API-based ecosystems (including protocols and standards e.g., MQTT, eSIM, secure onboarding)
* Familiarity with AI ethics, zero-trust security, and relevant compliance. Aeris is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
As part of our hiring process, Aeris may conduct background checks to verify the information provided in your application and assess your suitability for the role. The scope and type of checks will comply with the applicable laws and regulations of the country where the position is based. Additional detail will be provided via the formal application process.
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may also be modified in the future. An employee's position within the salary range will be based on several factors including, but not limited to: relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
The salary range for this role is $250,000 to $300,000. Aeris also offers a comprehensive package of benefits including paid time off, medical / dental / vision insurance, and 401(k) to eligible employees.
#LI-Hybrid
$250k-300k yearly 60d+ ago
Mechanical Engineering & Design Manager
Kratos Defense and Security 4.8
Plano, TX jobs
KAS Direct Approvers start [ Twila Johnson, Susan Wojs, Jackie Webb, Jennifer Trainor, James Kramer] end Org Code: A.SC.200.5850 Salary Range: $155k - $175k
Justification: Replacement for Daniel Atkins.
$155k-175k yearly 12d ago
Product Manager - SEO -
Costar Group 4.2
Atlanta, GA jobs
Product Manager - SEO - Apartments.com -
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
Apartments.com
Apartments.com is the nation's #1 rental marketplace for owners, property managers and consumers. Apartments.com is the network that millions of renters every year rely on to find their new place, is continuing to grow our industry-leading sales force. We provide apartment Property Managers and Owners with a platform to market their property listings and the industry's most comprehensive virtual tools to attract the most and highest-quality renters. The Apartments.com Network includes Apartments.com, ForRent.com, ApartmentFinder.com, ApartmentHomeLiving.com, and eight other leading rental sites. Our suite of services includes digital advertising, social and reputation management, and market analytic solutions which delivers innovative tools for our customers.
Learn more about Apartments.com.
Role Description:
The Apartments.com team is seeking a high-performing, results-driven Product Manager, SEO to create exceptional organic search experiences that will help drive continued organic growth and visibility for Apartments.com. We are looking for both a strategic thinker and a tactical operator who is passionate about building creative SEO solutions as competitive differentiators.
This role offers the unique opportunity to shape the future of how people discover Apartments.com through search engines and how properties connect with qualified renters via organic channels. You will be responsible for building world-class SEO strategies and features for a suite of digital products that power our rental search, while driving growth initiatives in partnership with Product, Content, and Marketing teams.
In this role, you will conceptualize and bring to life innovative, cutting-edge SEO features and enhancements that not only attract renters but also keep
Apartments.com top-of-mind in organic search results. You will marry the worlds of optimizing renter experiences and maximizing advertiser ROI by driving Apartments.com's visibility and value proposition to new heights. You will partner with Sales and Customer Service to demonstrate how and why Apartments.com's organic reach and SEO solutions are most effective. The ideal candidate will also champion feature adoption efforts by collaborating with Analytics to collect data and usage metrics, building successful case studies to further sales enablement efforts.
Beyond designing and shipping SEO features, you will get the opportunity to define and steer the SEO product strategy and roadmap, while evaluating competitive movements to stay ahead. Success in this role will require a deep understanding of the evolving search landscape, renter behavior, emerging trends in SEO, and the growing needs of Multifamily advertisers.
Position location - Atlanta, GA - 5 days onsite
Responsibilities:
Shape and manage the SEO product roadmap for Apartments.com's key domains to execute the SEO strategy
Deliver SEO features and enhancements that support Apartments.com's business goals, OKRs, and competitive positioning
Drive end-to-end SEO product management efforts, from ideation to execution, across the entire product development lifecycle, ensuring successful delivery and iteration
Communicate SEO strategy, roadmap progress, and performance insights effectively to product, engineering, and sales teams, ensuring transparency and alignment
Lead by example and inspire those around you by consistently building winning SEO features that make Apartments.com the undoubted leader in rental search marketplaces
Utilize qualitative and quantitative data, customer feedback, market research, and competitive analysis to identify and prioritize SEO enhancements and opportunities
Measure and evaluate the success of SEO releases, using metrics and KPIs to inform further optimizations and new product opportunities
Think strategically to design and launch SEO features that not only enhance the customer experience, but also create significant business impact and growth
Comfortably report SEO launch performance updates to product leadership
Forecast and weigh potential impact of new SEO features against one another to make prioritization and tradeoff decisions
Closely partner with engineering teams to identify viable, efficient, and technically sound SEO solutions for each product initiative
Collaborate with UI/UX design, content, analytics, and other product managers to deliver a seamless product experience that resonates with users and achieves intended business objectives
Conduct ongoing user research and launch SEO tests to optimize organic performance.
Basic Qualifications
Bachelor's degree from an accredited, in person, not-for-profit University or College; Master's degree preferred.
5+ years of digital Product Management experience with a proven track record delivering industry-leading SEO products and solutions
Experience using SEO tools such as Google Search Console, SEMrush, Ahrefs, Botify, Screaming Frog, and/or other analytics tools
Extensive experience planning, documenting, and communicating SEO product requirements and plans to a broad range of audiences
Extensive experience collaborating with design iteratively to balance SEO goals and consumer experience
Demonstrated familiarity with answer-engine optimization (AEO) / generative search models, understanding how content needs to be structured for AI and search systems.
Familiarity with evaluating and measuring visibility beyond traditional metrics (e.g., inclusion in chat responses, citation by generative engines) and adapting KPIs accordingly.
Extensive experience partnering with engineering teams to build, test, and launch SEO features in lockstep with one another
Experience creating and managing an SEO product roadmap and features
Experience creating wireframes, mock-ups, workflow diagrams, or journey maps to communicate SEO product ideas and proposals
Experience analyzing and evaluating the success metrics of launched SEO features
Excellent interpersonal, communication, and presentation skills
A track record of commitment to prior employers
This position is in office Monday through Friday.
Preferred Qualifications
5+ years of digital Product Management experience with a proven track record delivering industry-leading SEO products and solutions
Experience with commercial real estate transactions and/or multifamily property management
Experience developing content for visibility in AI tools such as ChatGPT, Perplexity, Google Gemini.
Experience using roadmapping and product management suite of tools such as Jira, Azure DevOps/TFS, Asana, Aha!, Monday.com
Experience using Maze, UserTesting, UserZoom, Dovetail and/or other user research tools
Experience conducting SEO product experiments, SEO split testing, and/or multivariate test
What's In It For You?
When you join CoStar Group, you'll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement.
Our benefits package includes (but is not limited to):
Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
Access to CoStar Group's Diversity, Equity, & Inclusion Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.
#LI-LGH
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
$83k-120k yearly est. Auto-Apply 57d ago
Product Manager - SEO
Costar Group, Inc. 4.2
Atlanta, GA jobs
Product Manager - SEO - Apartments.com - CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
Apartments.com
Apartments.com is the nation's #1 rental marketplace for owners, property managers and consumers. Apartments.com is the network that millions of renters every year rely on to find their new place, is continuing to grow our industry-leading sales force. We provide apartment Property Managers and Owners with a platform to market their property listings and the industry's most comprehensive virtual tools to attract the most and highest-quality renters. The Apartments.com Network includes Apartments.com, ForRent.com, ApartmentFinder.com, ApartmentHomeLiving.com, and eight other leading rental sites. Our suite of services includes digital advertising, social and reputation management, and market analytic solutions which delivers innovative tools for our customers.
Learn more about Apartments.com.
Role Description:
The Apartments.com team is seeking a high-performing, results-driven Product Manager, SEO to create exceptional organic search experiences that will help drive continued organic growth and visibility for Apartments.com. We are looking for both a strategic thinker and a tactical operator who is passionate about building creative SEO solutions as competitive differentiators.
This role offers the unique opportunity to shape the future of how people discover Apartments.com through search engines and how properties connect with qualified renters via organic channels. You will be responsible for building world-class SEO strategies and features for a suite of digital products that power our rental search, while driving growth initiatives in partnership with Product, Content, and Marketing teams.
In this role, you will conceptualize and bring to life innovative, cutting-edge SEO features and enhancements that not only attract renters but also keep
Apartments.com top-of-mind in organic search results. You will marry the worlds of optimizing renter experiences and maximizing advertiser ROI by driving Apartments.com's visibility and value proposition to new heights. You will partner with Sales and Customer Service to demonstrate how and why Apartments.com's organic reach and SEO solutions are most effective. The ideal candidate will also champion feature adoption efforts by collaborating with Analytics to collect data and usage metrics, building successful case studies to further sales enablement efforts.
Beyond designing and shipping SEO features, you will get the opportunity to define and steer the SEO product strategy and roadmap, while evaluating competitive movements to stay ahead. Success in this role will require a deep understanding of the evolving search landscape, renter behavior, emerging trends in SEO, and the growing needs of Multifamily advertisers.
Position location - Atlanta, GA - 5 days onsite
Responsibilities:
* Shape and manage the SEO product roadmap for Apartments.com's key domains to execute the SEO strategy
* Deliver SEO features and enhancements that support Apartments.com's business goals, OKRs, and competitive positioning
* Drive end-to-end SEO product management efforts, from ideation to execution, across the entire product development lifecycle, ensuring successful delivery and iteration
* Communicate SEO strategy, roadmap progress, and performance insights effectively to product, engineering, and sales teams, ensuring transparency and alignment
* Lead by example and inspire those around you by consistently building winning SEO features that make Apartments.com the undoubted leader in rental search marketplaces
* Utilize qualitative and quantitative data, customer feedback, market research, and competitive analysis to identify and prioritize SEO enhancements and opportunities
* Measure and evaluate the success of SEO releases, using metrics and KPIs to inform further optimizations and new product opportunities
* Think strategically to design and launch SEO features that not only enhance the customer experience, but also create significant business impact and growth
* Comfortably report SEO launch performance updates to product leadership
* Forecast and weigh potential impact of new SEO features against one another to make prioritization and tradeoff decisions
* Closely partner with engineering teams to identify viable, efficient, and technically sound SEO solutions for each product initiative
* Collaborate with UI/UX design, content, analytics, and other product managers to deliver a seamless product experience that resonates with users and achieves intended business objectives
* Conduct ongoing user research and launch SEO tests to optimize organic performance.
Basic Qualifications
* Bachelor's degree from an accredited, in person, not-for-profit University or College; Master's degree preferred.
* 5+ years of digital Product Management experience with a proven track record delivering industry-leading SEO products and solutions
* Experience using SEO tools such as Google Search Console, SEMrush, Ahrefs, Botify, Screaming Frog, and/or other analytics tools
* Extensive experience planning, documenting, and communicating SEO product requirements and plans to a broad range of audiences
* Extensive experience collaborating with design iteratively to balance SEO goals and consumer experience
* Demonstrated familiarity with answer-engine optimization (AEO) / generative search models, understanding how content needs to be structured for AI and search systems.
* Familiarity with evaluating and measuring visibility beyond traditional metrics (e.g., inclusion in chat responses, citation by generative engines) and adapting KPIs accordingly.
* Extensive experience partnering with engineering teams to build, test, and launch SEO features in lockstep with one another
* Experience creating and managing an SEO product roadmap and features
* Experience creating wireframes, mock-ups, workflow diagrams, or journey maps to communicate SEO product ideas and proposals
* Experience analyzing and evaluating the success metrics of launched SEO features
* Excellent interpersonal, communication, and presentation skills
* A track record of commitment to prior employers
This position is in office Monday through Friday.
Preferred Qualifications
* 5+ years of digital Product Management experience with a proven track record delivering industry-leading SEO products and solutions
* Experience with commercial real estate transactions and/or multifamily property management
* Experience developing content for visibility in AI tools such as ChatGPT, Perplexity, Google Gemini.
* Experience using roadmapping and product management suite of tools such as Jira, Azure DevOps/TFS, Asana, Aha!, Monday.com
* Experience using Maze, UserTesting, UserZoom, Dovetail and/or other user research tools
* Experience conducting SEO product experiments, SEO split testing, and/or multivariate test
What's In It For You?
When you join CoStar Group, you'll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement.
Our benefits package includes (but is not limited to):
* Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
* Life, legal, and supplementary insurance
* Virtual and in person mental health counseling services for individuals and family
* Commuter and parking benefits
* 401(K) retirement plan with matching contributions
* Employee stock purchase plan
* Paid time off
* Tuition reimbursement
* On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
* Access to CoStar Group's Diversity, Equity, & Inclusion Employee Resource Groups
* Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.
#LI-LGH
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
$83k-120k yearly est. 56d ago
Product Manager - SEO -
Costar Realty Information, Inc. 4.2
Atlanta, GA jobs
**Product Manager - SEO - Apartments.com -** CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
**_Apartments.com_**
Apartments.com is the nation's #1 rental marketplace for owners, property managers and consumers. Apartments.com is the network that millions of renters every year rely on to find their new place, is continuing to grow our industry-leading sales force. We provide apartment Property Managers and Owners with a platform to market their property listings and the industry's most comprehensive virtual tools to attract the most and highest-quality renters. The Apartments.com Network includes Apartments.com, ForRent.com, ApartmentFinder.com, ApartmentHomeLiving.com, and eight other leading rental sites. Our suite of services includes digital advertising, social and reputation management, and market analytic solutions which delivers innovative tools for our customers.
Learn more about Apartments.com (***************************************** .
**Role Description:**
The Apartments.com team is seeking a high-performing, results-driven Product Manager, SEO to create exceptional organic search experiences that will help drive continued organic growth and visibility for Apartments.com. We are looking for both a strategic thinker and a tactical operator who is passionate about building creative SEO solutions as competitive differentiators.
This role offers the unique opportunity to shape the future of how people discover Apartments.com through search engines and how properties connect with qualified renters via organic channels. You will be responsible for building world-class SEO strategies and features for a suite of digital products that power our rental search, while driving growth initiatives in partnership with Product, Content, and Marketing teams.
In this role, you will conceptualize and bring to life innovative, cutting-edge SEO features and enhancements that not only attract renters but also keep
Apartments.com top-of-mind in organic search results. You will marry the worlds of optimizing renter experiences and maximizing advertiser ROI by driving Apartments.com's visibility and value proposition to new heights. You will partner with Sales and Customer Service to demonstrate how and why Apartments.com's organic reach and SEO solutions are most effective. The ideal candidate will also champion feature adoption efforts by collaborating with Analytics to collect data and usage metrics, building successful case studies to further sales enablement efforts.
Beyond designing and shipping SEO features, you will get the opportunity to define and steer the SEO product strategy and roadmap, while evaluating competitive movements to stay ahead. Success in this role will require a deep understanding of the evolving search landscape, renter behavior, emerging trends in SEO, and the growing needs of Multifamily advertisers.
**Position location - Atlanta, GA - 5 days onsite**
**Responsibilities:**
+ Shape and manage the SEO product roadmap for Apartments.com's key domains to execute the SEO strategy
+ Deliver SEO features and enhancements that support Apartments.com's business goals, OKRs, and competitive positioning
+ Drive end-to-end SEO product management efforts, from ideation to execution, across the entire product development lifecycle, ensuring successful delivery and iteration
+ Communicate SEO strategy, roadmap progress, and performance insights effectively to product, engineering, and sales teams, ensuring transparency and alignment
+ Lead by example and inspire those around you by consistently building winning SEO features that make Apartments.com the undoubted leader in rental search marketplaces
+ Utilize qualitative and quantitative data, customer feedback, market research, and competitive analysis to identify and prioritize SEO enhancements and opportunities
+ Measure and evaluate the success of SEO releases, using metrics and KPIs to inform further optimizations and new product opportunities
+ Think strategically to design and launch SEO features that not only enhance the customer experience, but also create significant business impact and growth
+ Comfortably report SEO launch performance updates to product leadership
+ Forecast and weigh potential impact of new SEO features against one another to make prioritization and tradeoff decisions
+ Closely partner with engineering teams to identify viable, efficient, and technically sound SEO solutions for each product initiative
+ Collaborate with UI/UX design, content, analytics, and other product managers to deliver a seamless product experience that resonates with users and achieves intended business objectives
+ Conduct ongoing user research and launch SEO tests to optimize organic performance.
**Basic Qualifications**
+ Bachelor's degree from an accredited, in person, not-for-profit University or College; Master's degree preferred.
+ 5+ years of digital Product Management experience with a proven track record delivering industry-leading SEO products and solutions
+ Experience using SEO tools such as Google Search Console, SEMrush, Ahrefs, Botify, Screaming Frog, and/or other analytics tools
+ Extensive experience planning, documenting, and communicating SEO product requirements and plans to a broad range of audiences
+ Extensive experience collaborating with design iteratively to balance SEO goals and consumer experience
+ Demonstrated familiarity with answer-engine optimization (AEO) / generative search models, understanding how content needs to be structured for AI and search systems.
+ Familiarity with evaluating and measuring visibility beyond traditional metrics (e.g., inclusion in chat responses, citation by generative engines) and adapting KPIs accordingly.
+ Extensive experience partnering with engineering teams to build, test, and launch SEO features in lockstep with one another
+ Experience creating and managing an SEO product roadmap and features
+ Experience creating wireframes, mock-ups, workflow diagrams, or journey maps to communicate SEO product ideas and proposals
+ Experience analyzing and evaluating the success metrics of launched SEO features
+ Excellent interpersonal, communication, and presentation skills
+ A track record of commitment to prior employers
**This position is in office Monday through Friday.**
**Preferred Qualifications**
+ 5+ years of digital Product Management experience with a proven track record delivering industry-leading SEO products and solutions
+ Experience with commercial real estate transactions and/or multifamily property management
+ Experience developing content for visibility in AI tools such as ChatGPT, Perplexity, Google Gemini.
+ Experience using roadmapping and product management suite of tools such as Jira, Azure DevOps/TFS, Asana, Aha!, Monday.com
+ Experience using Maze, UserTesting, UserZoom, Dovetail and/or other user research tools
+ Experience conducting SEO product experiments, SEO split testing, and/or multivariate test
**What's In It For You?**
When you join CoStar Group, you'll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement.
Our benefits package includes (but is not limited to):
+ Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
+ Life, legal, and supplementary insurance
+ Virtual and in person mental health counseling services for individuals and family
+ Commuter and parking benefits
+ 401(K) retirement plan with matching contributions
+ Employee stock purchase plan
+ Paid time off
+ Tuition reimbursement
+ On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
+ Access to CoStar Group's Diversity, Equity, & Inclusion Employee Resource Groups
+ Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.
\#LI-LGH
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access *************************** as a result of your disability. You can request reasonable accommodations by calling ************** or by sending an email to ************************** .
$83k-120k yearly est. 55d ago
Sr. Director Engineering - Subscriber Solutions
Adtran 4.5
Huntsville, AL jobs
Welcome! Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!
Thanks for your interest in working on our team!
Job Description:
The Subscriber Solutions engineering director is a leadership and decision-making role that demands overarching responsibility for a multi-team engineering department responsible for software development, technology research, testing, and related engineering services in areas including RG/AP with WiFi mesh, enterprise routers and switches, and VoIP gateways. This role requires applying strong communication skills based on a mix of dynamic technical and business inputs. The product lines in scope are part of a larger solution, Intellifi, which integrates cloud-based network management systems with end-user wired or wireless networks to meet the needs of both end-users and service providers. This requires collaboration with the Software Platform Product Unit (PU) to ensure the best solutions and alignment are achieved.
Key Responsibilities:
* Establish a vision based on multiple business and technical inputs, including organizational and product unit (PU)- level strategy, customer requirements, and technology requirements, to inform ongoing planning and enable the engineering teams to execute deliverables.
* Collaborate with PU leadership, product management, sales, operations, and other stakeholders to maintain alignment with scope, priority, and scheduling options
* Ensuring the appropriate management and key roles structure are in place
* Understand and support team & individual needs, which may include financial budget, capex expenditures, tools, and workforce size
* Facilitate technical and design discussions with various groups of architects and senior developers to help drive the best solutions and ideas forward
* Help identify and bridge gaps within the ART, PU, or across company departments
* Establish and maintain relationships with our key external partners to negotiate the best technical, commercial, and scheduling terms
* Establish and maintain yearly and quarterly departmental budgets
* Provide product management & PU leadership with high-level feasibility and tradeoff assessments
* Manage the correct mix of engineering velocity across key investment areas
* Staying informed with related new and emerging technologies
* Ensure the system is applying best practices to meet solution quality and security requirements
* Engineering arm for the ART business owner team
* Shield the engineering organization from external noise and distraction
Requirements:
* Former engineeringmanagement experience
* Knowledge & experience with embedded system development/integration & related software architecture design
* Knowledge & experience with all the key data and telecommunications building blocks (equipment, protocols, management, physical technologies, etc.) required for the residential user, IT administrator, and service provider to establish and maintain public or private internet service
* Critical thinking skills and the ability to work well under pressure
* Good communication skills
$127k-164k yearly est. Auto-Apply 23d ago
Quality Engineering and Test Manager (5190)
Subcom, LLC 4.8
Newington, NH jobs
The role of the Quality Engineering & Test Manager is to manage a diverse group of engineers in support of Manufacturing Operations and Quality, and to lead discussions with customer representatives. This will involve having expert knowledge in system design, cable performance, network element functionality and component engineering, as well as in-depth knowledge of Manufacturing Operations and processes. This job requires an individual who is a current manager or a high caliber engineer who can adapt those skills to a managerial position.
Responsibilities and Qualifications:
Strategic impact, knowledge, skills, and scope of responsibility:
* Provide measurable input to the objectives and goals of Manufacturing Operations
* Demonstrates expertise by integrating theory and principles with organizational practices into work
* This position requires a high degree of ingenuity and innovation
* Adaptability to technological advances
* Drives results within the department
* Initiates cross-functional collaboration
* Provides direction to the engineering staff
* Approves test strategies and test plans
* Manages complex IT Development projects
* Manages Component Engineers and Supplier Quality
* Collects and analyzes quality metrics
* Provides Customer interface to Manufacturing Operations
* Conduct performance reviews, provide areas of development and recognize achievements
* Confer with management or subordinates to resolve workplace issues