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  • Retail Data Collector

    The Retail Odyssey Company 4.1company rating

    Commercial collector job in Springfield, OH

    We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Retail Odyssey, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career. In this role, you will play a crucial role in grocery stores nationwide, utilizing cutting-edge smartphone technology to capture and store essential data for our clients Are you ready to shape the future of shopping and get it done with us? What we offer: Competitive wages; $13.00 per hour Growth opportunities abound - We promote from within No prior experience is required as we provide training and team support to help you succeed Additional hours may be available upon request We offer benefits that can be customized to meet your family's needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks Now, about you: Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner You're 18 years or older Can perform physical work of moving, bending, standing and can lift up to 10 lbs. Have reliable transportation to and from work location Have 1-2 years of merchandising experience Have experience leading and training people Can use your smartphone or tablet to record work after each shift Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members Are a motivated self-starter with a strong bias for action and results Work independently, but also possess successful team building skills Have the ability to perform job duties with a safety-first mentality in a retail environment Join us and see what's possible for you! Click here to get started.
    $13 hourly 2d ago
  • Patient Account Representative (Remote Claims & Revenue Cycle)

    Randstad USA 4.6company rating

    Remote commercial collector job

    Compensation: $25.00/hour Schedule: Full-Time, Monday - Friday, 9:30 AM - 6:30 PM We are seeking a highly specialized and detail-oriented Patient Account Representative to manage the full cycle of medical disability benefits, claims processing, and patient account collections. This role is essential for ensuring maximum reimbursement and financial security for our members and patients. The coordinator will interpret complex state/federal regulations, audit medical documentation, and perform collections while maintaining the highest level of professional communication. Key Responsibilities This position requires extensive interaction with medical records, billing systems, and external payers: Claims Processing & Auditing: Receives, reviews, and controls requests for medical information, visit records, and notes. Audits, abstracts, and summarizes pertinent data from patient medical records to process insurance claims and reports in compliance with state/federal regulations. Financial & Collections Management: Collects monies owing from third-party payers, employers, and patients/guarantors. Contacts debtors by phone/correspondence to arrange payments, abiding strictly by all state and federal collection laws and regulations. Documentation & Adjustment: Prepares and audits visit records using various fee schedules, CPT-4, and ICD-9-CM coding conventions. Generates and records appropriate adjustments, researching all available sources to determine their validity. System Maintenance: Documents all collection action taken on individual accounts in the computer system, including promised payments and insurance filing dates. Performs skip tracing and demographic updates as needed. Coordination & Communication: Acts as a representative to communicate and correspond effectively with insurance carriers, doctors, members, and outside providers to ensure proper and adequate exchange of data and maximization of payments. Required Qualifications Experience: Minimum one (1) year of collections or medical insurance claims processing experience. Related Experience: We are highly interested in candidates with prior experience working within large, complex health plan organizations. Core Skills: Demonstrated ability to perform diversified clerical functions, basic accounting procedures, and highly effective communication (written and verbal). Must have a strong ability to work independently without direct supervision in a fast-paced environment. Technical Proficiency: Proficiency in Microsoft Excel and Outlook. EPIC (HealthConnect) experience is REQUIRED for a quick start. Preferred Qualifications Two (2) or more years of collections experience in the healthcare field. Knowledge of medical terminology, CPT-4, and ICD-9-CM coding. Knowledge of mainframe collections applications and 10-key by touch. Top Three Daily Duties Supporting schedule maintenance and changes for medical providers. Processing insurance claims and reports for compensation. Collecting monies owing and performing follow-up with insurance companies/agencies.
    $25 hourly 1d ago
  • Commercial Collector (Remote)

    American Financial Management 4.9company rating

    Remote commercial collector job

    We are a Commercial Collection agency in business for over 50 years with national and international clients. AFM is a leading commercial collection agency dedicated to providing exceptional debt recovery services. We pride ourselves on our professional approach and commitment to achieving the best results for our clients. AFM is looking for a highly motivated and detail-oriented Commercial Collector to join our team. The ideal candidate will be responsible for managing and collecting outstanding debts from clients in the Commercial sector. Skills: Good written, verbal, listening and phone communications skills Problem solving and negotiation skills General computer skills with the ability to type Ability to work in a fast-paced environment Ability to maintain composure with difficult debtors Ability to handle a high-volume inventory Key Responsibilities: Make a high-volume amount of calls to business debtors to recover payment on delinquent accounts Accept payment by credit card, check by phone/fax/email Negotiate settlement within prescribed guidelines Provide account updates to clients as needed Locate businesses and individual owners through skip tracing techniques Meet and exceed monthly recovery goals Qualifications: Proven experience in debt collection, preferably in the Commercial sector. Strong negotiation and communication skills. Ability to handle difficult conversations and remain professional under pressure. Proficiency in using collection software and Microsoft Office Suite. Benefits: Competitive salary and performance-based bonuses Health, dental, and vision insurance Flexible paid time off and holidays Short-term disability Life insurance AD&D insurance
    $34k-38k yearly est. 60d+ ago
  • Remote Commercial Collections LARGE BALANCE

    Greenberg Grant Richards Inc. 3.9company rating

    Remote commercial collector job

    Greenberg, Grant & Richards, Inc. is an accounts receivable and commercial collection firm and the leader in our industry! We have 7 offices around the US and we collect over 100 Million annually. Recession Proof Industry, our top collectors make over 100K a year. We are Accredited and Honored by the BBB with an A+ rating. We are growing and would like to speak with you today if you are a Commercial Collector or have experience in the collections industry and are ready to start a new adventure. Since 1993, we have developed a strong reputation for delivering results and superior customer service. We attract and hire top talent across the nation to be a part of our team and we would like to speak with you about joining the GGR Family. If you love to make money and strive to be successful, energetic and goal-oriented there is a position for you on our Collections team. Why Choose Greenberg, Grant & Richards, Inc.? We are growing and we want the best of the best to come and grow with us. 75% employer paid Medical, Dental & Vision Great Work Location 401K Paid Life Insurance Vacation/PTO No nights and weekends Off early on Friday's Weekly Meetings and Coaching Weekly Contests Responsibilities: Understands and applies the terms of clients contracts Notate and pursue successful resolution of defaults Contact business owners by phone and email to resolve delinquency issues Communicate and build trust to overcome objections and resolve the debt Advise business owners of potential actions surrounding defaults Ensure compliance with all laws associated with recovery Meet daily call expectations of 100+ with accounts worked Call debtors to secure payments on past-due accounts Knowledge of skip tracing and asset searches preferred Successfully manages a queue of 200+ Must have the ability to exceed daily, weekly, and monthly expectations consistently Must follow established policies & procedures Must take direction well and be self-motivated Other duties as assigned Qualifications: High School Diploma or Equivalent (G.E.D.) 2 years of collection experience preferred Excellent telephone and customer service skills Working knowledge of Microsoft Office programs including Outlook, Word and Excel. This is a remote opportunity Greenberg, Grant & Richards, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. About Greenberg, Grant & Richards, Inc.: Greenberg, Grant & Richards, Inc. is an accounts receivable and commercial collection firm and the leader in our industry! We have offices in Austin, Houston, Denver, and Tampa. We have been an industry leader for over 30 years and set the bar for collecting other companies commercial accounts receivable issues. Our focus is solely business to business. Looking at our next 30 years we are focusing on expansion and bringing on board the next generation of employees. We currently have over 10,000 active clients and we collect over 100 million dollars a year for our clients. If you are looking to get into a “Recession and Pandemic Proof Industry”, this is the place for you! Once you get in, you'll never leave. If you are in car sales, you only get your customer back every 3-5 years. If you are in home sales, you only get your customer back every 10 years. In commercial collections, once you land a client, your client comes back every month. They place accounts every day and they are never taken from you. That is the key to sales, getting repeat business and continuously growing your file year over year. Many clients have been with us over 20 years. We have developed a strong reputation for delivering results and superior customer service. We attract and hire top talent across the nation to be a part of our team and we would like to speak with you about joining the GGR Family. We attract and hire the top talent across the nation to be a part of our team. Why Choose Greenberg, Grant & Richards, Inc.? We are growing and we want the best of the best to come and grow with us. 75% employer paid Medical, Dental & Vision Great Work Location 401K Paid Life Insurance Paid Time Off No nights and weekends Off early on Friday Flex Time / PTO Employee Driven Culture Salary Description $36,000 to $100,000 per year (plus commission
    $32k-38k yearly est. 60d+ ago
  • Accounts Receivable

    Central Ohio Urology Group 3.8company rating

    Commercial collector job in Columbus, OH

    About the Role To be considered a qualified candidate, must have minimum of two years of related medical experience. Urology experience a plus. What You'll Be Doing Will keep lines of communication open with the Supervisor. Submitting accurate and timely medical claims to insurance companies. Following up on unpaid or underpaid claims to ensure timely collection of outstanding balances. Identifying and resolving claim denials and rejections, including researching issues and resubmitting claims. Maintains all patient information according to the established patient confidentiality policy. Maintains compliance with all governmental and regulatory requirements. Responsible for completing, in a timely manner, all mandated training and in-services, including but not limited to annual OSHA training and PPD placements. Responsible for working Accounts Receivable (AR) for assigned providers. Performs all other duties as assigned. What We Expect from You High School Graduate or equivalent Minimum of two (2) years related medical billing experience is required. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills To perform this job successfully, an individual should have thorough knowledge in computer information systems. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Travel Travel is expected when needed (ex: mandatory onsite training) What We are Offer You At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters” Compassion Make Someone's Day Collaboration Achieve Possibilities Together Respect Treat people with dignity Accountability Do the right thing Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more. About US Urology Partners U.S. Urology Partners is one of the nation's largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy. U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
    $32k-41k yearly est. Auto-Apply 60d+ ago
  • A/R Specialist

    Ohiohealth 4.3company rating

    Remote commercial collector job

    **We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. ** Summary:** This position submits medical billing to the appropriate party, works insurance edits/errors, follows-up on adjudication of claims, works payer rejections and denials. This position primarily communicates with payers but may also have communication with patients, family members, guarantors, hospital departments, physician practices regarding information needed or to obtain status of insurance claims. **Responsibilities And Duties:** Performs accurate review, analysis, and correction of denied and rejected claims. Performs follow-up on unpaid accounts to collect payment. Research correspondence and information from phone calls with payers to ensure accurate account handing. Reviews patient insurance information for accuracy making any necessary updates. Works closely with payer representatives to bring accounts to completion. Reports trends and payer issues to management. **Minimum Qualifications:** High School or GED (Required) **Additional Job Description:** **SPECIALIZED KNOWLEDGE** + The position requires a high school level of skills plus at least 1 year experience with similar work. + No certification or licensure required. + The job requires analytical skills to gather and interpret data where the information or problems are not overly difficult or complex. + This work also requires clear communication and organizational skills to prioritize and meet deadlines as needed. **Work Shift:** Day **Scheduled Weekly Hours :** 40 **Department** Marion Patient Accounts Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment **Remote Work Disclaimer:** Positions marked as remote are only eligible for work from **Ohio** .
    $32k-37k yearly est. 60d+ ago
  • Analyst, 3PL Accounts Receivable

    Knipper 4.5company rating

    Remote commercial collector job

    YOUR PASSION, ACTIONS & FOCUS is our Strength. Become one of our Contributors! Join the KnipperHEALTH Team! Analyst, 3PL Accounts Receviable will play a key role in driving process improvements, improving cash flow for our clients, and ensuring accuracy and integrity of receivables data. The AR analyst holds responsibility for invoicing review, reconciling accounts, and contributing to overall financial accuracy on behalf of Knipper 3PL clients. This role requires strong analytical skills, deep knowledge of AR best practices, and the ability to work cross-functionally with internal teams and external partners. Remote opportunity supporting our 3PL Business Needs Responsibilities Analyzing and reviewing customer invoices and promptly processing them for order to cash clients. Implementing effective credit control measures and monitoring customer account details for non-payments, delayed payments and other irregularities. Reviewing AR aging to ensure compliance with established policies and procedures. Initiating collections on past-due accounts and working with customers to resolve payment disputes. Generating financial statements and reports for management and stakeholders Investigating and resolving any irregularities or enquiries related to accounts receivable Assisting in general financial management and analysis Ensuring compliance with all internal and external audit requirements Participating in month-end closing processes and reconciling accounts. Support internal and external audits related to AR Assisting in streamlining and improving the accounts receivable process. The above duties are meant to be representative of the position and not all-inclusive. Qualifications MINIMUM JOB REQUIREMENTS: Associate degree in Accounting, Finance, or related field (preferred) or equivalent combination of education and experience Proficiency in accounting software (e.g., Oracle, NetSuite, Quickbooks, D365) Excellent communication and interpersonal skills with internal and external customers Two years of previous accounts receivable experience preferred. Two years of experience providing customer service to internal and external parties Proficiency in Microsoft Excel KNOWLEDGE, SKILLS & ABILITIES: Familiarity with GAAP accounting principles Demonstrates strong data and information analysis. Strong experience providing customer service to internal and external parties. Knowledge of CRM and cloud-based software is preferred. Strong time management, organizational skills, initiative, professional demeanor, and positive attitude. Ability to work independently and meet timelines Ability to promote a positive team environment. PHYSICAL DEMANDS: Location of job activities 100% inside Extensive manual dexterity (keyboarding, mouse, phone) Use of phone for communication Sit for prolonged periods of time. Occasionally stoop, kneel, and crouch Occasionally lift, carry, and move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $38k-50k yearly est. Auto-Apply 11d ago
  • Collections Specialist I

    Kimball Midwest 4.4company rating

    Commercial collector job in Columbus, OH

    Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for an Collections Specialist for our Columbus, Ohio location. As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture. Responsibilities Responsible for the maintenance of customer accounts through proactive collection activity and account research. Responsible for Tier I Inbound Calls into the Credit & Collections Department Contact Center through any of multiple channels, including voice, text, social media, the Customer or the Sales Rep portals, and iMessage's. Responsible for following up with Customers and Sales Representatives within 12 hours of phone or email request. Support company growth objectives through effective job performance and communication skills. Qualifications High School diploma/GED required. B2B collections experience is preferred Strong communication skills, multi-lingual preferred, with sales representatives, customers, vendors, coworkers, supervisors, and managers in written and verbal form. Must be willing to work in an environment that requires 100% phone-based customer interaction. A minimum of one year of customer interaction or customer support experience is strongly preferred, either by phone or face-to-face. Proficiency with essential computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment, is strongly preferred. A working knowledge of Microsoft Excel. Significant computer literacy-specifically Microsoft Office. Ability to problem solve and work independently effectively. Handling confidential information and using discretion while performing job tasks. Requires an individual who is dependable (i.e., reports to work daily, barring any unforeseen circumstances). Additional Information This is a Monday- Friday role. The shifts are 8 hours with a rotating schedule between the hours of 8:00am-6:00pm. We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays. Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law. We Participate in E-Verify. Participamos en E-Verify.
    $29k-35k yearly est. Auto-Apply 60d+ ago
  • Collections Specialist

    The Resource 4.3company rating

    Remote commercial collector job

    Job Title: Bilingual Outbound Collections Specialist Are you a motivated professional with a background in collections, banking, or finance? We're hiring dependable Outbound Collection Specialists to join our growing team! This is a temp-to-hire opportunity with potential for bonuses, advancement, and a transition to fully remote work (based on performance). Ideal candidates have at least 1 year of tenure in each past role, with strong experience in collections and/or the finance industry. Job Requirements: Minimum 1 year of experience in collections, banking, or financial services Fully Bilingual - English / Spanish Demonstrated tenure of at least 1 year in each prior position Strong communication and negotiation skills Professionalism and adherence to State and Federal collection laws Key Responsibilities: Make outbound collection calls to recover delinquent consumer debt Review account status and determine appropriate next steps Negotiate payment plans or collect in full when possible Maintain accurate records in the Finvi/Artiva account management system Why Join Us? Temp-to-hire position with opportunity for long-term career growth Commission and bonus potential based on performance Supportive training environment with clearly defined success metrics Opportunities for advancement within the Collections Department Ready to take the next step in your collections career? Apply now and be part of a team that values your experience and supports your professional growth. Click Apply Online to submit your resume or application. For further information, call or text us at ************.
    $30k-37k yearly est. 10d ago
  • Collection Specialist (Remote) - Air / Helicopter Focused

    Coronis Health

    Remote commercial collector job

    Title: Collection Specialist - Air / Helicopter Focused Reports to: EMS Global Revenue Cycle Manager FLSA Classification: Full-Time, Non-Exempt Salary Range: $18-$24/hour Starting pay varies based on location and experience, in compliance with specific state wage regulations. Competitive rates tailored to your geography and expertise. Position Overview The Collection Specialist - Air / Helicopter Focused plays a critical role in ensuring timely and accurate resolution of accounts receivable related to emergency medical transport claims. This position requires specialized expertise in air and helicopter medical billing, payer guidelines, and compliance regulations. The role is responsible for reducing A/R days, improving cash flow, and handling high-dollar, complex claims that are often subject to denials, underpayments, and payer disputes. Key Responsibilities * Conduct phone outreach to insurance companies to verify claim status, reprocess claims, and initiate appeals as needed. * Work assigned daily task lists and aging reports to resolve outstanding claims. * Identify denial trends and escalate persistent payer issues appropriately. * Review Explanation of Benefits (EOBs) and Remittance Advices to ensure claims are processed accurately. * Navigate payer websites to confirm eligibility, claim status, and submission details. * Access billing systems to research rejections and coordinate with appropriate teams for resolution. * Maintain detailed documentation and notes in accordance with HIPAA guidelines. * Provide claim updates to insurance companies, attorneys, and authorized contacts as needed. * Participate in department meetings and contribute to team goals and revenue collection targets. Air / Helicopter Transport Focused Duties: * Manage complex A/R for high-dollar air and helicopter medical transports, navigating strict payer guidelines and compliance rules. * Resolve denials and underpayments tied to mileage, medical necessity, FAA/DoT regulations, and payer-specific air transport criteria. * Coordinate with insurers, government payers, and patients to secure timely reimbursement on specialized, often contested claims. * Prioritize aging, high-risk accounts while reducing A/R days through persistent follow-up and documentation review. * Apply deep knowledge of emergency air transport policies, out-of-network rules, and balance-billing restrictions to maximize collections. Qualifications * 2+ years of medical collections or accounts receivable experience required. * Prior experience in emergency transport / air ambulance collections strongly preferred. * Experience working with payer websites and electronic billing systems. * High school diploma or equivalent required; post-secondary coursework in healthcare billing is a plus. * Knowledge of medical terminology, EOBs, PHI, and HIPAA regulations required. * Strong organizational skills, attention to detail, and ability to prioritize multiple tasks. * Effective verbal and written communication skills; ability to collaborate with team members and external contacts. Additional Information This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. Coronis Health is committed to creating a diverse and inclusive environment where all employees are treated fairly and with respect. We are an equal-opportunity employer, providing equal opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. We welcome and encourage applications from candidates of all backgrounds.
    $18-24 hourly 4d ago
  • Accounts Receivable Specialist (REMOTE)

    Communitycare Health Centers 4.0company rating

    Remote commercial collector job

    Reporting to the Accounts Receivable Supervisor, this role supports the operations of the CommunityCare Revenue Cycle Management (RCM) team related to the follow up and resolution of outstanding insurance claims. Goal of the position is to follow up on, investigate and resolve claims that have been submitted to insurance for payment and to create detailed notes that provide insight into the current status of the individual claims. Responsibilities Essential Functions: * Contact insurance carriers on a daily basis to follow up on/collect past due amounts on outstanding medical claims regarding denials or benefit changes. * Maintain an accurate, up to date aging of assigned accounts including AR analysis and follow up. * Keep educated on billing and medical policies for all payers. * Have a working knowledge of In and Out of Network reimbursement processes/methodologies. * Create and follow up on appeals needed to protest denials or incorrect payments. * Review complex denials/tasks assigned by the payment posting team and resolve accordingly including reviewing refund requests, disputes and appeal as necessary. * Work across all RCM departments to get issues related to claims payment resolved. * Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission and values of the organization. * Work with AR Supervisor to review/resolve open accounts as assigned. * Perform other duties as assigned. Knowledge, Skills and Abilities: * High level of skill at building relationships and providing excellent customer service. * Ability to utilize computers for data entry, research and information retrieval. * Strong attention to detail and accuracy and multitasking. * Must have highly developed problem-solving skills. * Executes excellent customer service and professionalism when interacting with staff, payers, patients and families to ensure all are treated with kindness and respect. * Through leadership and by example, ensures that services are provided in accordance with state and federal regulations, organizational policy, and accreditation/compliance requirements. * Acts in accordance with CommUnityCare's mission and values, while serving as a role model for ethical behavior. * Promptly identify issues and reports them to their direct supervisor. * Maintain regular and predictable attendance. * Acts in accordance with CommunityCare's mission and values, while serving as a role model for ethical behavior * Manage high volumes of work and organize/maintain a schedule independently. * Must be able to effectively monitor steps in claims processing operations. Qualifications Minimum Education: * High School Diploma or GED Minimum Experience: * 3 years of experience managing Accounts Receivable and performing direct follow up with payers. * 1 year experience communicating effectively, both orally and in writing, with insurance payers and internal company communications. * 3 years working with medical terminology, ICD10, CPT, HCPCs coding and HIPAA requirements. * 2 years of experience with data processing and analytical skills, proficiency in Excel and Microsoft Office Suite as well as medical practice management software and electronic medical records. * 3 years of experience working with commercial, government and state insurance payers and their reimbursement policies and procedures. * 3 years' experience working complex insurance issues, including assigning correct payer, EOB adjustments and refunds to accounts.
    $31k-37k yearly est. Auto-Apply 11d ago
  • Bilingual Collections Specialist

    Goodleap 4.6company rating

    Remote commercial collector job

    About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Collections Specialists are responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency.Essential Job Duties & Responsibilities: Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process Identify accounts with overdue payments and find solutions to help bring their loan to a current status Maintain daily, weekly and monthly collection and metric goals Outbound/Inbound calls with clients to resolve debts owed All in compliance with Goodleap's collections policies and procedures Required Skills, Knowledge & Abilities: 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools Excellent verbal and written communication skills Prior telemarketing experience with financial products preferred Proficiency with Microsoft Office applications Self-motivated and extremely goal-oriented Team Player Professional demeanor Bilingual English/Spanish required Compensation: $18.00 / hr. +bonus Additional Information Regarding Job Duties and s: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
    $34k-41k yearly est. Auto-Apply 11d ago
  • Accounts Receivable, Customer Service Operations

    Cardinal Health 4.4company rating

    Commercial collector job in Columbus, OH

    **Remote Hours: Monday - Friday, 7:00 AM - 3:30 PM PST (or based on business need)** **_What Accounts Receivable Specialist contributes to Cardinal Health_** Account Receivable Specialist is responsible for verifying patient insurance and benefits, preparing and submitting claims to payers, correcting rejected claims, following up on unpaid and denied claims, posting payments, managing accounts receivable, assisting patients with payment plans, and maintaining accurate and confidential patient records in compliance with regulations like HIPAA. + Demonstrates knowledge of financial processes, systems, controls, and work streams. + Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls. + Possesses understanding of service level goals and objectives when providing customer support. + Demonstrates ability to respond to non-standard requests from vendors and customers. + Possesses strong organizational skills and prioritizes getting the right things done. **_Responsibilities_** + Submitting medical documentation/billing data to insurance providers + Researching and appealing denied and rejected claims + Preparing, reviewing, and transmitting claims using billing software including electronic and paper claim processing + Following up on unpaid claims within standard billing cycle time frame + Calling insurance companies regarding any discrepancy in payment if necessary + Reviewing insurance payments for accuracy and completeness **_Qualifications_** + HS, GED, bachelor's degree in business related field preferred, or equivalent work experience preferred + 2 + years' experience as a Medical Biller or within Revenue Cycle Management preferred + Strong knowledge of Microsoft Excel + Ability to work independently and collaboratively within team environment + Able to multi-task and meet tight deadlines + Excellent problem-solving skills + Strong communication skills + Familiarity with ICD-10 coding + Competent with computer systems, software and 10 key calculators + Knowledge of medical terminology **_What is expected of you and others at this level_** + Applies basic concepts, principles, and technical capabilities to perform routine tasks + Works on projects of limited scope and complexity + Follows established procedures to resolve readily identifiable technical problems + Works under direct supervision and receives detailed instructions + Develops competence by performing structured work assignments **Anticipated hourly range:** $22.30 per hour - $32 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 10/5/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $22.3-32 hourly 32d ago
  • Account Representative

    Honda Trading America Corp

    Commercial collector job in Marysville, OH

    What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.” We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose The goal of this role is to procure and coordinate the supply of raw materials (steel) in support of HDMA and its suppliers; initiate and support cost down targets. Key Accountabilities Ensure On-Time Scheduled Delivery of Customers Steel Requirements Improve Customer Service Improve Supplier Management Lead and coordinate cost down & development of projects. Improve profitability of department Improve efficiency of department Communication to management Qualifications, Experience, and Skills Minimum educational qualifications: Bachelor's degree or equivalent work experience Minimum experience Purchasing or sales experience Customer service experience Other job-specific skills Strong oral and written communication skills Conflict management skills Strong understanding of general business concepts Basic knowledge of cost accounting (profit/loss impact) Job Dimensions No. of Direct Reports:0 No. of Indirect Reports:0 Financial Dimensions (e.g. annual revenue, operating budget): 0 Decisions Expected Execution of steel orders and monitoring deliveries Project Management - developing time table, developing process, presenting results Analyzing all costs to set a selling price What differentiates Honda and make us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Paid Overtime Regional Bonus (when applicable) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued Learning Training and Development programs Additional Offerings: Tuition Assistance & Student Loan Repayment Lifestyle Account Childcare Reimbursement Account Elder Care Support Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
    $27k-40k yearly est. 8d ago
  • Accounts Receivable

    Sky Climber 3.9company rating

    Commercial collector job in Delaware, OH

    Accounts Receivable Sky Climber LLC Delaware - Ohio Sky Climber and its group of companies deliver products and services across several work-at-height industries including renewable energy, rentals, industrial and commercial. We are seeking an Accounts Receivable specialist with excellent organizational skills and collections experience. Essential Duties and Responsibilities: Process credit applications to establish terms for new and existing customers. Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared. Perform daily cash management duties, including the recording of bank deposits, updating and distribution of cash receipts logs and posting of cash to the accounts receivable sub-ledger. Experience with daily cash monitoring and related banking activity. Prepare analyses relevant to A/R so management can gain a better understanding of how collection efforts are progressing. Possess the ability to maintain positive relationships with customers (internal and external). Work with the team to streamline, reduce process, cost, and errors. Perform weekly collection calls, review, and approve/deny orders. Regularly follow up on all overdue invoices, escalating issues as necessary. Assist with annual audits. Work on other ad hoc projects as needed. Qualified candidates must possess the following: Strong Mathematical Skills Understanding of basic principles of finance, accounting, and bookkeeping Superb time management and detail orientation Experience in accounts receivable / collections Experience in driving process improvements Capability to work in and synthesize data from multiple systems (QB, E2, Texada, NCS,etc) Education/Experience Bachelor's degree preferred. 3 years or more of Collection and Accounts Receivable experience is required. Intermediate/advanced knowledge of computer software including MS Excel, Word, and Outlook. Results oriented with a natural sense of urgency. This is an onsite (in office) position, M-F, 8am-5pm with 1 hour lunch
    $33k-42k yearly est. Auto-Apply 25d ago
  • Collections Specialist

    Parker Group 4.2company rating

    Remote commercial collector job

    About the Role: Parker's mission is simple but ambitious: to increase the number of financially independent people. We believe the best way to achieve this is by giving independent business owners the financial tools they need to scale profitably. Our core product combines a virtual corporate card with dynamic spending limits and profitability-focused software tooling-empowering eCommerce merchants to grow faster while staying in control of their margins. We've raised over $180M in equity and debt from world-class investors, including Valar Ventures, Y Combinator, SVB, and notable founders such as Solomon Hykes (Docker), Paul Buchheit (Gmail), Paul Graham (Y Combinator), and Robert Leshner (Compound). We're a Series B fintech scaling rapidly, with strong product-market fit and accelerating demand. We're looking for a Collections Specialist to own and scale Parker's commercial collections function. You'll lead the strategy and execution to minimize delinquency, maximize recoveries, and preserve positive customer relationships. This role blends portfolio analytics, hands-on negotiations, and cross-functional collaboration with our Risk, Legal, and Customer teams. What You'll Do: Own the collections strategy for Parker's lending portfolio (corporate cards, working capital lines, term loans) Monitor delinquency metrics daily, identify high-risk accounts, and drive targeted outreach Negotiate repayment plans, settlements, and restructures aligned with our risk appetite Partner with Risk, Underwriting, and Customer Success to identify and address early warning signs Ensure compliance with commercial debt collection laws, UCC lien processes, and contractual obligations Collaborate with legal on enforcement, litigation, and collateral recovery Continuously refine workflows, systems, and policies to improve efficiency and customer experience Metrics You'll Own: Delinquency Rates - Keep 30-, 60-, and 90-day buckets within thresholds Roll Rate - Limit accounts progressing into later-stage delinquency Recovery Rate - Maximize recoveries on charged-off accounts Time-to-Resolution - Shorten average days to resolve delinquent cases About You: 5+ years in commercial collections, credit risk, or portfolio management (fintech, SMB lending, factoring, or equipment finance preferred) Proven track record of meeting/exceeding recovery targets in a B2B lending environment Strong understanding of secured/unsecured lending, UCC filings, lien enforcement, and business credit agreements Skilled negotiator who balances firmness with professionalism Comfortable operating in a high-growth, fast-changing environment Excellent communication skills with the ability to work cross-functionally Why Parker: Competitive compensation and equity package Fully remote with flexible work arrangements Opportunity to shape credit & collections strategy at a high-growth fintech A culture built on ownership, transparency, and building together
    $30k-39k yearly est. Auto-Apply 60d+ ago
  • Corporate Collection Specialist

    Formerra

    Remote commercial collector job

    Job Description Who We Are Formerra is a preeminent distributor of engineered materials, connecting the world's leading polymer producers with thousands of OEMs and brand owners across healthcare, consumer, industrial, and mobility markets. Powered by technical and commercial expertise, it brings a distinctive combination of portfolio depth, supply chain strength, industry knowledge, service, leading ecommerce capabilities, and ingenuity. The experienced Formerra team helps customers across multiple industries to design, select, process, and develop products in new and better ways - driving improved performance, productivity, reliability, and sustainability. To learn more, visit ***************** Formerra leads in the market with the following key capabilities: Problem-solving mindset, based on ingenuity and backed by a skilled and experienced commercial team that brings differentiated insights across markets including healthcare, consumer, industrial and mobility Expansive material portfolio, including engineering thermoplastics and traditional polymers across leading material brands Integrated, long-standing relationships with leading, global suppliers Unparalleled and highly specialized technical, processing, and design support Regulatory-compliant material support and expertise Position Overview: The Collector is responsible for managing and collecting outstanding accounts receivable from customers. This role ensures timely payments, resolves billing issues, and maintains positive customer relationships while adhering to company policies and compliance standards. Essential Duties and Responsibilities: Contact customers via phone and email to collect past-due balances. Negotiate payment arrangements and monitor adherence to agreed terms. Research and resolve discrepancies related to invoices, credits, and payments. Maintain accurate records of collection activities in the company's system. Escalate unresolved accounts to management as needed. Collaborate with internal teams (Sales, Customer Service, Accounting, etc.) to resolve disputes. Prepare and analyze aging reports and provide status updates to management. Ensure compliance with all applicable laws and regulations, including Fair Debt Collection Practices Act (FDCPA). Qualifications: Education Requirements: High school diploma or equivalent; associate degree preferred. 1-3 years of experience in collections, credit, or accounts receivable. Experience Requirements: Strong communication and negotiation skills. Proficiency in Microsoft Office and SAP Ability to work independently and manage multiple priorities. Work Environment: Physical & Social Setting: Hybrid: A mix of office and remote work. Work Conditions: Requires remaining in a stationary position for prolonged periods of time, and frequent communication. You must be able to move and operate computers and other office equipment. Typical work is in an office environment where the noise level is low to moderate. Disclaimers: Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. It is the policy of Formerra that all employees are employed at the will of Formerra for an indefinite period and are subject to termination at any time, for any reason, with or without cause or notice. At the same time, employees may terminate their employment at any time and for any reason. Equal Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract. NOTICE: Formerra is committed to ensuring a fair and legitimate recruitment process. We want to alert job applicants to the potential risk of recruitment scams and encourage caution when responding to unsolicited job postings or communications. If you receive a job offer without having explicitly applied through our website or a legitimate job board, please be wary. We will never request sensitive personal information-such as your Social Security number, birth date, or banking details-via email. If you are uncertain about the legitimacy of a job posting or communication, please contact us directly at ********************.
    $28k-38k yearly est. Easy Apply 25d ago
  • Collection Specialist / Pharmacy / Remote

    Englewood, Co 80112

    Remote commercial collector job

    Job Description Amerita, Inc. is a leading provider in home Infusion therapy. We are looking for a Collection Specialist to join our Revenue Cycle Management (RCM) team as we grow to be one of the top home infusion providers in the country. Amerita is an entrepreneurial-founded company and a wholly owned subsidiary of PharMerica. The home infusion market is positioned for rapid growth driven by the aging population, increase in chronic diseases, robust pipeline of infusible drugs coming to market, and an industry shift from hospital delivery settings to lower-cost, high-quality alternative providers such as Amerita. As a core member of the Collection team, you will be responsible for a broad range of collection processes related to medical account receivable in support of a single or multiple site locations. We will help you achieve your goals through continuous professional development and regular career progression discussions. Schedule: Monday - Friday 8:00am - 4:30pm • Competitive Pay • Health, Dental, Vision & Life Insurance • Company-Paid Short & Long-Term Disability • Flexible Schedules & Paid Time Off • Tuition Reimbursement • Employee Discount Program & DailyPay • 401k • Pet Insurance Responsibilities As a Collection Specialist, you will... Ensure daily accomplishments work towards company goals for cash collections and Account Receivable over 90 days. Understand and adhere to state and federal regulations and company policies regarding compliance, integrity, patient privacy and ethical billing and collection practices. Research outstanding balances and take necessary collection action to resolve in a timely manner; recommend necessary demographic changes to patient accounts to ensure future collections. Research assigned correspondence; take necessary action to resolve requested information in a timely manner; establish appropriate follow up. Resubmit accurate and timely claims in formats including, but not limited to, CMS-1500 and electronic 837. Utilize the mose efficient resources to secure timely payment of open claims or invoices, giving priority to electronic solutions. Negotiate payment plans with patients in accordance with company collection policies. Identify patterns of short-payment or non-payment and bring them to the attention of appropriate supervisory personnel. Review insurance remittance advices for accuracy. Identify billing errors, short-payments, overpayments and unpaid claims and resolve accordingly, communicating any needed system changes. Review residual account balances after payments are applied and generate necessary adjustments (within eligible guidelines), overpayment notifications, refund requests and secondary billing. Interact with third party collection agencies. Communicate consistently and professionally with other Amerita employees. Work within specified deadlines and stressful situations. Work overtime when necessary to meet department goals and objectives. Qualifications High School Diploma/GED or equivalent required; some college a plus A minimum of one (1) year of experience in medical collections with a working knowledge of managed care, commercial insurance, Medicare and Medicaid reimbursement; home infusion experience a plus Working knowledge of automated billing systems; experience with CPR+ preferred Working knowledge and application of metric measurements, basic accounting practices, ICD-9, CPT and HCPCS coding Solid Microsoft Office skills required, including Word, Excel and Outlook Ability to type 40 wpm and proficiency with 10-key calculator Ability to independently obtain and interpret information Strong verbal and written communication skills
    $32k-42k yearly est. 4d ago
  • Collections Specialist - German speaking and (Italian or Spanish)

    Ninjaone

    Remote commercial collector job

    Description About the RoleWe're hiring a Collections Specialist to ensure timely payments from our customers. In this role, you'll be both a customer advocate and a financial steward - engaging with customers to renew their contracts, addressing billing issues, and securing on-time payments. You'll collaborate across Sales, Customer Success, and Finance to keep our customers happy, contracts up-to-date, and cash flowing.Location - Berlin, Germany (in office 3+ times per week) What You'll be Doing Monitor accounts receivable (aging reports) and follow up with customers on outstanding invoices or payment issues. Facilitate quick resolutions Pursue customer collections on a daily basis with an emphasis on providing a high level of customer service. Be proactive in resolving customer cases Continuously look for ways to improve our collections playbook - from tweaking email templates to suggesting policy changes that enhance customer experience or reduce DSO Work closely with Account Executives and Customer Success Managers on account strategies, and with Finance on invoicing and payment processing Manage a portfolio of customer renewals - send timely renewal notices, negotiate contract terms/pricing, and secure renewals before expiration Proactively reach out 90+ days before subscription renewal to discuss options, upsell multi-year agreements, and prevent churn Other duties as needed About You Exceptional interpersonal skills and ability to build relationships Outstanding written and verbal communication skills; You confidently negotiate pricing or handle tough billing conversations with a friendly, solutions-oriented approach Superb time management and organizational abilities - you can manage a high volume of accounts Fluent in English and German and one other major European languages (Spanish or Italian preferred) About UsNinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.What You'll Love Our flexible working hours with hybrid office options enable you to successfully balance your personal life and your job Grow personally and professionally with one of the fastest growing companies Enjoy your lunch covered by NinjaOne 3 times/week at the office Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more) Develop your skills through our renowned training platform Receive competitive compensation Collaborate with a curious, kind, international and intercultural workforce Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit) Additional InformationThis position is NOT eligible for Visa sponsorship.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.#LI-SB1#LI-Hybrid#BI-Hybrid
    $30k-40k yearly est. Auto-Apply 44d ago
  • Collections Specialist

    Meriton 3.5company rating

    Remote commercial collector job

    Job Description Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value-for our partners and our people. If you're looking to make an impact, we're glad you're here. At Meriton, you'll join a team that believes in big ideas, doing great work, and building careers that matter-every step of the way. Position Description Job Title: Collections Specialist Reports To: Credits and Collections Supervisor FLSA Status: Exempt Location: Shared Services Office, Irving, TX Summary: The Collections Specialist is a proactive and detail-oriented professional responsible for managing a dedicated portfolio of accounts to ensure timely payment and minimize outstanding balances. This role requires a high degree of autonomy, as you will manage your daily workflow and prioritize tasks to meet deadlines and key performance indicators. You will be the primary point of contact for customer inquiries and disputes, working collaboratively to resolve issues and maintain strong client relationships. Essential Duties and Responsibilities: Collections & Account Management: • Monitor assigned customer accounts for open balances and aging status. • Initiate and document collections outreach via phone and email, adhering to a defined cadence for follow-up. • Escalate accounts approaching exceeded aging to senior staff and local leadership. • Ensure that no account reaches or remains within the company's standard aging bucket without proper documentation and approval. Lien & Legal Process: • Initiate and track the lien filing process via lien software to protect the company's rights. • Prepare and issue conditional and unconditional lien waivers, ensuring a high accuracy. • Maintain proper records of waivers, releases, and lien filings for audit readiness. Communication & Collaboration: • Serve as the direct contact for customer inquiries and follow up on tickets to ensure a timely resolution. • Coordinate with billing and service departments to resolve disputed invoices or misapplied payments. • Participate in weekly and monthly meetings with local and central teams to review portfolio aging trends and high-risk accounts. • Liaise with the legal team on enforcement and escalation of collections cases. Compliance & Reporting: • Ensure all customer interactions and follow-ups are meticulously documented in the Microsoft Dynamics 365 CRM. • Provide daily status updates and share exceptions with the working capital team. • Assist with month-end close by ensuring all lien statuses and waiver issuance are up to date. • Maintain local records in alignment with SOX requirements. Other Duties • Regular, consistent and necessary to meet the needs of the business • Performs other duties and responsibilities as assigned • Must conduct self in an ethical, legal, and responsible manner at all times • Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Conduct Competencies Elevated professionalism which demonstrates tempered emotions, empathy, positive intent, and integrity in all interactions. • Excellent communication and interpersonal skills with the ability to build strong relationships across all levels of the organization. Strong verbal and written communication skills • Ability to effectively communicate and present information one-on-one and in group situations, and outside of the company. • Ability to solve practical problems and manage a variety of variables in situations and with problems where only limited information or standardization exists • Strong attention to detail • Ability to work in a fast-paced environment • Must be a self-starter, independent, and strong organization skills, with the ability to manage multiple priorities and deadlines at any given time • Ability to establish and build effective working relationships with colleagues and staff. Acceptance of a variety of lifestyles, behaviors, and cultural, and spiritual practice Education/Experience: • Associates degree and/or 3+ years of experience in collections • Strong experience with ERP systems, particularly Financial & Operations, is a plus. • Demonstrated ability to work autonomously and manage a high volume of work. • Proficiency with Microsoft Office, including Pivot Tables and Macros, for data analysis. • Familiarity with ticketing/case management systems is required. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essentials functions. The noise level in the work environment is usually moderate. The workplace is in a corporate office environment and the temperature in the work environment is usually moderate. The position's primary office is the Shared Services, Irving, TX office; however, telework or work at home, on the road, or in a satellite location for portions of the workweek may occur, depending upon project needs and requirements in coordination with your direct supervisor and/or most senior leader of your department. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essentials functions. • Must be able to walk, bend, stand, and reach constantly during a workday. • Must be able to lift 15 - 20 lbs. • Standing for long periods of time (4-5 hours) occasionally • Must be able travel via plane or car to events Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship. Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.
    $29k-37k yearly est. 1d ago

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