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Commercial collector skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical commercial collector skills. We ranked the top skills for commercial collectors based on the percentage of resumes they appeared on. For example, 8.7% of commercial collector resumes contained delinquent accounts as a skill. Continue reading to find out what skills a commercial collector needs to be successful in the workplace.

15 commercial collector skills for your resume and career

1. Delinquent Accounts

A delinquent account is an account wherein there are many past-due funds.

Here's how commercial collectors use delinquent accounts:
  • Received in-bound calls pertaining to reconciliation and collection of delinquent accounts.
  • Conducted recoveries of delinquent accounts.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how commercial collectors use customer service:
  • Developed relationships with Customer Service Representatives to obtain the best information.
  • Communicated with Sales and Customer Service to reconcile non-payment accounts.

3. FDCPA

Here's how commercial collectors use fdcpa:
  • Trained in FDCPA guidelines for the United States and individual state laws.
  • Well versed in the FDCPA.

4. Past Due Accounts

A credit card account in a bank or any other financial association that is past due in payment is called a past due account. Past due account holders are required to recompense their scheduled payments to the bank or their creditor. The more credit account holders are due, the more they are compelled by their lender to make the payment.

Here's how commercial collectors use past due accounts:
  • Collected debt for commercial entities and assisted both debtors and clients in achieving a common ground in resolving past due accounts.
  • Collected on past due accounts to bring them current(Promoted from small balance to medium collector within 6 months)

5. Collection Calls

Collection calls involve reaching out to clients with unpaid balances to collect payments and verify transactions.

Here's how commercial collectors use collection calls:
  • Processed collection calls on delinquent commercial accounts.
  • Managed high volume of inbound and outbound collection calls to delinquent American Express Commercial accounts.

6. Payment Arrangements

Here's how commercial collectors use payment arrangements:
  • Performed monthly account reconciliation, while monitoring customer's payment arrangements as agreed.
  • Keep detailed collection/payment arrangement notes and recommend changes in customer limits.

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7. Credit Reports

Credit reports are statements that carry information about your credit affairs and current credit situation like loan payment history and credit accounts status. A credit report acts as history because it contains the record from the day you opened the account till your account balance. Potential lenders and creditors make use of credit reports and decide whether to offer you credit or not and under what conditions.

Here's how commercial collectors use credit reports:
  • Located skipped debtors from credit reports, landlords, or neighbors.
  • Review Credit Reports and document findings.

8. Customer Accounts

Here's how commercial collectors use customer accounts:
  • Reconcile customer accounts using SAP, taking payment via check or credit card, and posting payment to correct invoices.
  • Maintained a portfolio with over 300 customer accounts and 600+ line items.

9. Credit Card Payments

Here's how commercial collectors use credit card payments:
  • Research credit card payments, checks, electronic funds transfer payments that were made to monthly invoices.
  • Processed check and credit card payments for past due balances in full.

10. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how commercial collectors use outbound calls:
  • Place outbound calls for both collections and scheduling inspections.
  • Performed 100-150 inbound and outbound calls daily.

11. Insurance Carriers

Here's how commercial collectors use insurance carriers:
  • Initial contact Insurance Carriers or Employers for collection of payment of invoices for prescription services.
  • Provided appropriate requested information to insurance carriers for claim processing such as medical records, itemized statements and various other documents.

12. Inbound Calls

Here's how commercial collectors use inbound calls:
  • Collaborated with Collections and Recovery Operations officials to handle routine outbound and inbound calls regarding delinquent and or outstanding accounts.
  • Contacted customers to secure payment and determine reason for delinquency on an automated collections system and/or making outbound inbound calls.

13. Account Balances

When viewing one's bank account, the Account Balance is the information which represents how much money and of what kind is found on said account. It is often simply referred to as ‘the balance'.

Here's how commercial collectors use account balances:
  • Decipher whether account balances require transfer or contractual adjustment based on amounts paid by secondary insurance coverage.
  • Handled discrepancy of payment vs. account balance for state customer.

14. Epic

Epic is a private healthcare company which developed and continues to provide a software intended for healthcare professionals and the organization and management of medical records. It is by far one of the largest in its field, with over 50% of patients having a medical record present in their system. Patients, as well as clinics and various medical professionals and facilities are all able to use this system to keep medical history and information safe and easy to reach, alter, and share with the necessary people.

Here's how commercial collectors use epic:
  • Performed well, using State of the art claims Billing software, such as EPIC.

15. Debt Repayment

Debt is an amount of money borrowed by one party from another. Repayment is the act of giving back money that was previously borrowed from a lender. Failure to maintain debt repayments may lead to a series of credit issues including forced bankruptcy, heightened charges due to late payments, and negative fluctuations to an individual's credit rating.

Here's how commercial collectors use debt repayment:
  • Persuade customers to pay amounts due by making arrangements for debt repayment/establish repayment schedules based on customers financial situations.
  • Provide excellent customer service, arrange for debt repayment or establish repayment schedules based on customer financial situation.
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List of commercial collector skills to add to your resume

Commercial collector skills

The most important skills for a commercial collector resume and required skills for a commercial collector to have include:

  • Delinquent Accounts
  • Customer Service
  • FDCPA
  • Past Due Accounts
  • Collection Calls
  • Payment Arrangements
  • Credit Reports
  • Customer Accounts
  • Credit Card Payments
  • Outbound Calls
  • Insurance Carriers
  • Inbound Calls
  • Account Balances
  • Epic
  • Debt Repayment
  • Patient Accounts
  • Collection Issues
  • Accounts Receivables
  • Due Balances
  • Past Due Invoices
  • Medicaid
  • Collection Efforts
  • EOB
  • DSO
  • Credit Terms
  • Medical Claims
  • Customer Disputes
  • Business Accounts
  • Billing Issues
  • Process Payments
  • Credit Limits
  • ACH
  • Cash Application
  • Accurint
  • NSF
  • Charge Backs
  • HMO
  • Billing System
  • Financial Statements
  • Experian
  • Problem Accounts
  • Client Inquiries
  • Credit Contracts
  • Credit Applications
  • Credit Bureaus
  • Overdue Payments
  • Liability Investigations

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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