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Commercial lines account manager skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical commercial lines account manager skills. We ranked the top skills for commercial lines account managers based on the percentage of resumes they appeared on. For example, 20.5% of commercial lines account manager resumes contained customer service as a skill. Continue reading to find out what skills a commercial lines account manager needs to be successful in the workplace.

15 commercial lines account manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how commercial lines account managers use customer service:
  • Advised clients of upcoming policy cancellations and provided quality customer service by educating them on their various options.
  • Utilized superior customer service skills to respond to customer requests in manner that consistently exceeded their expectations.

2. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how commercial lines account managers use management system:
  • Analyzed all items received from insurance company, billed and accurately updated agency management systems according to procedures.
  • Checked policies, endorsements & audits & accurately updated agency management system accordingly.

3. Cancellations

Here's how commercial lines account managers use cancellations:
  • Processed binders, non-monetary cancellations, loss control recommendations, endorsements and ordered Loss runs.
  • Address cancellations appropriately and notify Producers as needed ensuring timely resolution.

4. Insurance Coverage

Here's how commercial lines account managers use insurance coverage:
  • Analyze and market insurance coverage for specialized program.
  • Managed commercial lines accounts, maintained current knowledge of insurance coverage and exposure and their available markets.

5. Client Service

Here's how commercial lines account managers use client service:
  • Provided a strong client service role in handling the administrative & client relationship duties on middle market and large accounts assigned.
  • Assist, educate and develop colleague skills in new client sales situations and existing client service requirements.

6. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how commercial lines account managers use account management:
  • Identified need for personal lines account support; restructured account management processes and procedures resulting in streamlined operations.
  • Account management of a wide variety of commercial accounts totaling approximately 1.6 million.

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7. Good Communication

Here's how commercial lines account managers use good communication:
  • Maintain good communication with clients; Process Certificates of Insurance/Binders/endorsements/etc.

8. Insurance Carriers

Here's how commercial lines account managers use insurance carriers:
  • Network with insurance carriers and marketing representatives to find innovative and cost conscious risk management solutions for insureds.
  • Reviewed, analyzed and marketed applications to insurance carriers for most competitive coverage and pricing.

9. Insurance Policies

Here's how commercial lines account managers use insurance policies:
  • Gather necessary information, complete applications for various commercial insurance policies, determine markets to solicit and submit for proposals.
  • Collaborated with selling producer to implement property coverage and insurance policies.

10. Cross-Selling

Here's how commercial lines account managers use cross-selling:
  • Submit and process policy changes with various carriers *Cross-selling to existing book of business
  • Recommend needed coverages to producer and assist in firm's cross-selling efforts.

11. CSR

Here's how commercial lines account managers use csr:
  • Promoted from Administrative Assistant to CSR in 8 months.
  • Promoted to Commercial Lines CSR.

12. Commercial Property

Here's how commercial lines account managers use commercial property:
  • Answered customer inquiries concerning commercial property, liability and umbrella policies.
  • Conduct commercial property inspections to evaluate risks, make recommendations to improve safety, and provide coverage requirement suggestions.

13. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how commercial lines account managers use data entry:
  • Assisted Agency in developing procedures for reviewing policies and data entry into the agency management database for accuracy and correct information.
  • Managed heavy email and phone call volume on a daily basis with clients and brokers nationwide; Numerical data entry.

14. Renewal Process

Here's how commercial lines account managers use renewal process:
  • Prepared insurance quotes and generated policies, reviewing accounts for accuracy during renewal process.
  • Manage renewal process according to agency procedures.

15. Policy Changes

Here's how commercial lines account managers use policy changes:
  • Interacted extensively with clients with respect to the determination of proper coverage exposures, policy changes and modifications.
  • Requested, installed and implemented policy changes and prepared new and renewal business submissions.
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List of commercial lines account manager skills to add to your resume

Commercial lines account manager skills

The most important skills for a commercial lines account manager resume and required skills for a commercial lines account manager to have include:

  • Customer Service
  • Management System
  • Cancellations
  • Insurance Coverage
  • Client Service
  • Account Management
  • Good Communication
  • Insurance Carriers
  • Insurance Policies
  • Cross-Selling
  • CSR
  • Commercial Property
  • Data Entry
  • Renewal Process
  • Policy Changes
  • Insurance Products
  • Surplus Lines
  • Policy Coverage
  • Billing Issues
  • Loss Runs
  • Insurance Programs
  • Client Retention
  • Renewal Proposals
  • Worksheets
  • Cisr
  • TAM
  • Sagitta
  • Workers Compensation
  • Client Inquiries
  • Ams360
  • Real Estate
  • Technical Support
  • Underwriting Guidelines
  • Property Insurance
  • General Liability
  • Bonds
  • Customer Inquiries
  • Professional Liability
  • Acord
  • Claims Handling
  • Market Accounts
  • Endorsement Processing
  • Renewal Quotes
  • Policy Review
  • Business Accounts
  • Customer Accounts
  • Insurance Proposals
  • BOP
  • Policy Renewals
  • Coverage Options

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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