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Commercial manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Dr. Angela Woodland Ph.D.,

Nina Woodard

Below we've compiled a list of the most critical commercial manager skills. We ranked the top skills for commercial managers based on the percentage of resumes they appeared on. For example, 16.4% of commercial manager resumes contained project management as a skill. Continue reading to find out what skills a commercial manager needs to be successful in the workplace.

15 commercial manager skills for your resume and career

1. Project Management

Here's how commercial managers use project management:

Managed commercial operations and project management at a new provider of clinical trial material management services.
Manage vendors and Project Management to ensure ongoing operational support.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how commercial managers use customer service:

Directed re-branding and development of new Coca-Cola Customer Service Operation Call Center presentation, and tour to maximize opportunities with customers.
Motivated Commercial Customers with excellent customer service, enhance productivity level and market products to enhance sales and profits.

3. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how commercial managers use business development:

Conducted strategic and business development planning with key agent/broker business partners in order to build the relationship and leverage growth opportunities.
Designed forecasts of costs working with Business Development, Purchasing and Engineering which ensured timeliness within budgeting constraints and purchasing volume.

4. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how commercial managers use crm:

Design and Implementation of the Customer Relationship Management (CRM) project as part of the e-business strategy of the company.
Coordinated Customer Relationship Management (CRM) for North and South America, reporting to the executive level.

5. Customer Satisfaction

Here's how commercial managers use customer satisfaction:

Participated in customer meetings, assisted in problem solving to ensure customer satisfaction and improved customer relationships.
General clerical and administrative duties, supervise employees to ensure customer satisfaction.

6. Client Relationships

Here's how commercial managers use client relationships:

Developed and actively managed client relationships with approximately 90 companies actively engaged in efforts to commercialize technology-based innovations.
Tracked all active projects currently in production, servicing and repairing any technical problems, scheduling maintenance and maintaining client relationships.

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7. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how commercial managers use logistics:

Analyzed and managed export-import logistics for select Chilean products imported to Spain.
Developed and implemented strategies to improve Logistics Team relations and performance.

8. Pricing Strategy

Here's how commercial managers use pricing strategy:

Implemented pricing strategy, increasing profitability-per-deal by 20%.
Assisted in product positioning, packaging & pricing strategy to produce the highest possible long-term market share.

9. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how commercial managers use financial statements:

Processed data and prepared monthly financial statements.
Reviewed and approved monthly and annual financial statements, reducing errors from financial hub.

10. Cloud Computing

Here's how commercial managers use cloud computing:

Participated in internal discussions on bidding for new contract in relation to cloud computing and big data & analytics.

11. Team Work

Here's how commercial managers use team work:

Maintained positive relationships with end user by team work and coordination of construction activities to meet project milestone dates.
Team work(18): 3 Regional sales managers.

12. Commercial Banking

Here's how commercial managers use commercial banking:

Maintain existing $200 million portfolio consisting of commercial banking customers.

13. Contract Management

Contract management refers to the systematic procedures in governing a contract.

Here's how commercial managers use contract management:

Developed and implemented purchasing and contract management instructions, policies, and procedures.
Developed pricing and terms and conditions for proposals, prepared and negotiated contracts and performed contract management for clients and subcontractors.

14. Market Trends

Here's how commercial managers use market trends:

Analyzed market trends, competitors and sub segment size to refine market positioning, strategy and grow the commercial unit.
Define and monitoring Sales KPI s. Identifying new business opportunities, and analyze market trends.

15. Treasury

Here's how commercial managers use treasury:

Provided vision and content for numerous sales tools and promotional campaigns to support the sale of business and treasury management services.
Manage Treasury Management products from idea through implementation.

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What skills help Commercial Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on commercial manager resumes?

Dr. Angela Woodland Ph.D.

Professor, Montana State University

Skills that are immediately useful stand out on resumes. Right now, data analytics skills are in hot demand. A desirable job candidate should be able to import large data sets in various formats, clean data, manipulate data, interrogate data, and draw conclusions from the data. Additionally, the job candidate should be able to prepare informative and easy-to-follow data visualizations of the results. This skill set allows a job candidate to be immediately useful in an organization. It is the new way of analyzing and communicating.

What commercial manager skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young commercial managers need?

Peter Johnson DPS

Clinical Associate Professor of Marketing Academic Director of MS in Marketing Intelligence, Fordham University

There are three things that employers are looking for:
1. Demonstrated ability to solve problems
2. Ability to analyze and make decisions based on data
3. Communication skills with management, teams, and clients

Do you want to know more?

List of commercial manager skills to add to your resume

The most important skills for a commercial manager resume and required skills for a commercial manager to have include:

Project Management
Customer Service
Business Development
CRM
Customer Satisfaction
Client Relationships
Logistics
Pricing Strategy
Financial Statements
Cloud Computing
Team Work
Commercial Banking
Contract Management
Market Trends
Treasury

Human Resources
Business Plan
Market Research
Account Management
Brand Management
KPI
Sales Strategies
POS
Process Improvement
Revenue Growth
R
ROI
Product Development
Americas
Direct Reports

Business Strategy
Contract Terms
Commercial Management
RFP
Market Analysis
Customer Accounts
Sales Targets
OEM
Gross Profit
Joint Venture
Inventory Management
Channel Marketing
Product Line

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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