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Commercial project manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Elisa Chan,

David Rockwood

Below we've compiled a list of the most critical commercial project manager skills. We ranked the top skills for commercial project managers based on the percentage of resumes they appeared on. For example, 22.3% of commercial project manager resumes contained project management as a skill. Continue reading to find out what skills a commercial project manager needs to be successful in the workplace.

15 commercial project manager skills for your resume and career

1. Project Management

Here's how commercial project managers use project management:

Provided commercial concrete restoration project management and building inspection services for a Professional Engineer.
Full service project management including electrical specifications, measurements, security and clearances.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how commercial project managers use customer service:

Offered highly responsive customer service to contractors.
Scheduled and managed customer service.

3. Roofing

Here's how commercial project managers use roofing:

Resigned, due to job offering from Hinkle Roofing.
Coordinate all capital building improvements, roofing, parking lot repairs/stripping, etc.

4. Construction Projects

A construction project is an organized process of constructing, redeveloping, renovating, or otherwise improving a building, or structure. The project phase begins usually as a broad criterion that is then made with the help of a brief, feasibility analysis, funding, and planning. The majority of construction projects are one-time jobs.

Here's how commercial project managers use construction projects:

Monitored commercial and residential construction projects to ensure timely completion and client satisfaction.
Managed commercial construction projects from initial bid to completion.

5. OSHA

Here's how commercial project managers use osha:

Earned OSHA 30-hour certification and facilitated company toolbox training.
Trained and full range of experience in all OSHA safety requirements.

6. HVAC

Here's how commercial project managers use hvac:

Participated in numerous HVAC product promotions.
Possess a track record of business-to-business product sales and marketing in the commercial and residential HVAC industry.

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7. General Contractors

A general contractor is a person who has the job of overseeing a construction project after a contract has been signed between the property owner and the contractor. A general contractor is also called a direct contractor and provides all of the labor, material, equipment like tools, and transport. Most of the time, a general contractor also hires multiple subcontractors to do all or different parts of the construction work.

Here's how commercial project managers use general contractors:

Position required interaction with commercial and residential customers, general contractors as well as state and city inspectors.
Coordinated landscape installations for commercial buildings with general contractors.

8. Project Documentation

Here's how commercial project managers use project documentation:

Prepared crew daily by distributing required project documentation and coordinating equipment.
Perform QA/QC reviews of project documentation on each project prior to kickoff meeting and completion of each project.

9. Project Scope

Here's how commercial project managers use project scope:

Manage and schedule prefabrication and send out finalizing fabrication plans within the project scope.
Manage changes in project scope, schedule and costs.

10. Plumbing

Here's how commercial project managers use plumbing:

Developed electrical and plumbing plans/schedules; to include all major restaurant equipment.
Report to Division Manager Accurately estimate plumbing and heating jobs ranging from $5,000 to over $500,000 in total value.

11. Project Cost

Project cost is the overall cost for planning, developing, executing, managing, and completing a project. Project cost needs to be estimated and projected in the project planning phase. Cost management strategy includes estimating project requirements, scheduling, budget allocation, and project design.

Here's how commercial project managers use project cost:

Worked with procurement, quality, production and R&D departments, developing a project cost control system.
Prepare, review and issue the project cost and schedule the presentation of reports.

12. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how commercial project managers use crm:

Request for quotes would be generated by the CRM system at Reliant Energy ( now NRG ) using Seibel 11.
Created reports and dashboards for upper management based on enterprise CRM data to identify business opportunities and make strategic decisions.

13. Customer Satisfaction

Here's how commercial project managers use customer satisfaction:

Manage and organize all large commercial equipment projects to include timely completion & customer satisfaction.
Managed technical and service issues for all accounts increasing customer satisfaction and retention.

14. Project Completion

A project completion refers to the level and date of completion of a particular program or project. It is the last and final phase of the project's cycle before it will consider as done. One of the criteria of these includes making sure that all necessary procedure is complete. It also serves as a basis for progress and the assessment when a project meets the quality standard.

Here's how commercial project managers use project completion:

Established strong working relationships with engineers, architects and local government staff the expedited project completion.
Prepare and provide O&M Manuals to customers at project completion.

15. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how commercial project managers use risk management:

Developed Project Charters and Risk Management plans for each project identifying and forecasting project outcome and risk mitigation.
Address problems through risk management/contingency planning and present proposed solutions to executive management.

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What skills help Commercial Project Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on commercial project manager resumes?

Elisa Chan

Assistant Professor of Marketing, New York Institute of Technology

In my opinion, the fundamental skills required for marketing jobs haven't really changed. What changed is where or how these skills are applied. So my response to this question might sound cliche, but I strongly believe that it is true. Strong statistics and marketing analytics ability to show that you are able to make data-driven decisions. Interpersonal skills to show that you can respectfully and effectively interact with others, which are indicative of how you will manage work relationship as well as that with clients and customers.

What hard/technical skills are most important for commercial project managers?

David Rockwood

Architect, Professor, DArch Program Director, University of Hawaii at Manoa

-construction process/sequencing
-structural and MEP systems knowledge
-scheduling and workflow

What soft skills should all commercial project managers possess?

Irish Horsey Ph.D.

Interim Chair of the Department of Construction Management and Assistant Professor, Kennesaw State University

Leadership and communication are among the most essential skills of a construction manager. Construction managers are responsible for ensuring that projects are built safely on schedule, within budget, and to the quality outlined in the drawings and specifications. To fulfill these responsibilities, construction managers must lead multiple teams, including primary, secondary, and third party players, on a construction project through effective oral and written communications.

What commercial project manager skills would you recommend for someone trying to advance their career?

Nicole Jones Young Ph.D.

Assistant Professor of Organizational Behavior, Franklin and Marshall College

Gap years are interesting to me. There is a difference between someone who has ample monetary resources and voluntarily decides to take a "gap" year to travel the world, as opposed to someone who involuntarily takes a "gap" year because they legitimately cannot find a job.
For students who opt not enter the workforce immediately upon graduation, I would recommend that they utilize this time in a strategic fashion, primarily expanding their network, increasing their skills related to data analytics/analysis, and reading or researching within the broader business field as well as their particular field of interest. Expanding your network is always beneficial because of the value employers place on referrals. If students do not know where to start, I would recommend they join their applicable professional organization and begin attending events (virtual events can still help build relationships).
While specific job duties may differ, the ability to understand and utilize data is in high demand in virtually every job role. Having comfort with data-both quantitative and qualitative--can be a highly beneficial skill that many in the job market may not have to offer.
I also recommend continued reading and researching, as whenever you do enter the workforce you want to know what is going on. I am never surprised, but always disappointed when I ask my students if they heard the latest job numbers or if they saw a recent news article. It is hard to articulate your value to an organization's problems if you are unaware of what they are. Stay current.
Interestingly, I would not recommend that someone enroll in a graduate program simply to take up time. If you just love school, have a clear focus, or had already planned to enroll in graduate school prior to COVID, then proceed. However, if you are unsure about your interests or future career goals, enrolling in a graduate program may be a large investment of time and money that may not result in securing a job of interest upon completion.

What type of skills will young commercial project managers need?

Robert Mcnab Ph.D.

Professor of Economics, Old Dominion University

Young graduates must be able to effectively communicate as they enter the workforce. Analytical skills are continuing to increase in importance also and graduates who are unable or unwilling to develop these skills will quickly fall behind their peers. If you are unable to work with data and cannot communicate the results of your analysis, then your value to future employers is diminished. Graduates need to realize that they must continue to learn after graduation, not only to improve their existing skills but to adapt to the demands of a changing workplace.

What technical skills for a commercial project manager stand out to employers?

Kristen Parrish Ph.D.

Assistant Professor, Arizona State University

This is pretty dependent on the job that you're going for, but I think that one technical skill that employers in construction look for is the ability to communicate technical information clearly and concisely. This will be critical onsite and in the office -- you need to demonstrate an understanding of how a project comes together, and this requires the ability to communicate clearly. Beyond the communication, a technical understanding of material behavior (i.e., concrete curing, crane picks, etc.).

Do you want to know more?

List of commercial project manager skills to add to your resume

The most important skills for a commercial project manager resume and required skills for a commercial project manager to have include:

Project Management
Customer Service
Roofing
Construction Projects
OSHA
HVAC
General Contractors
Project Documentation
Project Scope
Plumbing
Project Cost
CRM
Customer Satisfaction
Project Completion
Risk Management
Punch List

Autocad
Gross Margin
Business Development
Project Budget
Ladders
Cash Flow
Cost Estimates
Calculation
Product Development
Treasury
Commercial Banking
Gross Profit
Onsite
Field Supervision
RFI
Shop Drawings

PMO
Technical Support
Construction Process
Contract Management
RFP
R
Cost Control
Customer Relations
Commercial Buildings
Cost Savings
QA
Contract Negotiations
Manage Cross
PV
Client Relations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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