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Commercial representative skills for your resume and career

Updated January 8, 2025

3 min read

Quoted expert

Eric Gjerdevig

Below we've compiled a list of the most critical commercial representative skills. We ranked the top skills for commercial representatives based on the percentage of resumes they appeared on. For example, 13.6% of commercial representative resumes contained business development as a skill. Continue reading to find out what skills a commercial representative needs to be successful in the workplace.

15 commercial representative skills for your resume and career

1. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how commercial representatives use business development:

Provide upper management with daily and weekly reports outlining business development opportunities and fleet utilization.
Coordinated all aspects of business development including branding and client management.

2. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how commercial representatives use technical support:

Provided initial technical support to customers.
Initiated new service for commercial business customers and provided technical support of hardware and software.

3. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how commercial representatives use financial statements:

Analyzed financial statements pertaining current and potential to commercial loan customers.
Analyze financial statements and tax returns, be involved in lease negotiations, and be primary contact for designated customers.

4. Inbound Calls

Here's how commercial representatives use inbound calls:

Receive inbound calls regarding New Business for Permanent and Temporary commercial services.
Answered inbound calls from business customers who had contracts with Sears to receive discounts on their parts ordered.

5. Negotiation

Here's how commercial representatives use negotiation:

Managed customer negotiation processes and improved various existing work process flows.
Accepted a role expansion to oversee and redesign customer negotiation processes in order to continue improving results.

6. Customer Accounts

Here's how commercial representatives use customer accounts:

Exercised good judgment in issuing credits taking payments and making changes to customer accounts to maintain high levels of customer satisfaction.
Managed customer accounts, built positive relationships with customers and grew account base within the UK and Ireland.

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7. Customer Satisfaction

Here's how commercial representatives use customer satisfaction:

Performed outbound calling campaigns and follow-up work to evaluate and improve customer satisfaction.
Developed tenant relationships to ensure high retention rates through customer satisfaction.

8. Commercial Banking

Here's how commercial representatives use commercial banking:

Provided sales and operational support to commercial banking customers and prospects.
Negotiated terms, drafted documents and closed both residential and commercial banking transactions.

9. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how commercial representatives use outbound calls:

Conducted outbound calls to ensure participant information is accurate and beneficiaries are documented properly and applications are completed.
Handled inbound and outbound calls from customers regarding account analysis and recommended appropriate products and services.

10. Customer Issues

Here's how commercial representatives use customer issues:

Drive clear communication by partnering with Field Operations and other stakeholders on specific customer contractual obligations and jointly resolving customer issues.
Worked closely with internal and external organizations while ensuring customer issues were resolved with accuracy and timeliness.

11. Market Analysis

Here's how commercial representatives use market analysis:

Build, maintain and develop customer relationship, oversee market analysis, monitor competitive activity and identify customer needs.
Evaluated market analysis and developed marketing strategies for respective properties.

12. Billing Issues

Billing issues are the mistakes made by the company resulting in a wrong bill for the customer. An example of a billing issue might be adding what is owed incorrectly or accidentally omitting a service the customer bought. The billing issues are the company's responsibility and are caused by the one who calculates the bill. The customer does not need to pay it, however, the dispute may take some time to resolve.

Here's how commercial representatives use billing issues:

Created detailed accounting spreadsheets showing customer payment histories to resolve billing issues and discrepancies.
Identified billing issues with two major contracts and resolved the issue.

13. Business Plan

Here's how commercial representatives use business plan:

Developed marketing and business plan for targeting clients within assigned territory.
Organized a business plan which introduced products into foreign markets including Argentina, Chile and Uruguay.

14. Commercial Loans

Here's how commercial representatives use commercial loans:

Reconcile bank statements and processing and assuring accuracy of all monetary and maintenance transactions of complex commercial loans.
Provide research and documentation of commercial loans, and all follow-ups after closing including all customer communications.

15. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how commercial representatives use troubleshoot:

Communicate with Field Technician to identify, troubleshoot and resolve /refer issues to the appropriate department for commercial and residential customers.
Executed weekly reports to upper Management, and interfaced with site managers to troubleshoot and facilitate work flow process.

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What skills help Commercial Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What commercial representative skills would you recommend for someone trying to advance their career?

Eric Gjerdevig

Lecturer in Marketing, Director for the Center for Professional Selling and Sales Technology, North Dakota State University

I might be a contrarian with this answer. I think as technology advances very quickly with AI it's our human-to-human skills that will become rarer and more valuable over the coming years. It might sound silly but things such as asking questions, listening, storytelling, and being empathetic can function like superpowers and I think they will even more in the coming years.

Do you want to know more?

List of commercial representative skills to add to your resume

The most important skills for a commercial representative resume and required skills for a commercial representative to have include:

Business Development
Technical Support
Financial Statements
Inbound Calls
Negotiation
Customer Accounts
Customer Satisfaction
Commercial Banking
Outbound Calls
Customer Issues
Market Analysis
Billing Issues
Business Plan

Commercial Loans
Troubleshoot
Financial Analysis
Computer System
Customer Sales
Customer Inquiries
Offering Alternatives
Management Products
Revenue Growth
Process Payments
Service Type
Customer Calls
EOB

Insurance Claims
Revenue Generation
Security Systems
Administrative Tasks
Business Accounts
Cold Calls
Operational Standards
Customer Education
Customer Complaints
WM
Commercial Property

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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