What does a commercial specialist do?
Commercial specialists are professional analysts who assist their firms by developing marketing strategies, identifying business opportunities to provide data for reporting, planning, and executing trade events. These specialists investigate and write recommendations to match businesses and resolve sensitive trade complaints. Their list of responsibilities includes organizing events or meetings, supervising contractors, preparing promotional and briefing materials, and a lot more. When the events, products, and services are assigned, they follow up with their clients about them to determine their success accurately.
Commercial specialist responsibilities
Here are examples of responsibilities from real commercial specialist resumes:
- Develop service proposals to gain new profitable accounts by utilizing CRM to manage and retain sales.
- Manage customer negotiation processes and improve various existing work process flows.
- Analyze and support development and execution of underwriting, automation and operational strategies to efficiently and effectively manage the portfolio.
- Maintain existing customers by utilizing creative problem solving and negotiation skills to resolve customer issues.
- Utilize CRM software to build rapport and business relationships with key account managers in local business entities throughout the area.
- Follow loan from origination to closings.
- Pull Medicare EOB's for secondary insurances.
- Create a PowerPoint presentation as a training tool for all new associates.
- Install HVAC, troubleshoot, repair and perform preventive maintenance on all equipment.
- Identify coding or billing problems from EOB's and work to correct the errors.
- Reconcile and process loss proceeds claims, UCC filings and process the release of liens.
- Operate a variety of high-speed equipment including currency scanners, coin sorters, and check encoders.
- Operate a variety of high speed equipment, which including scanner/counter, dual scanner/counter and check encoders.
- Insure that all orders and RFP's present for booking, meet Philips legal, product and internal guidelines.
- Analyze and repair equipment, change filers in HVAC units, maintain grounds, resolve and problems with equipment.
Commercial specialist skills and personality traits
We calculated that 32% of Commercial Specialists are proficient in Customer Service, Portfolio, and Commercial Loans. They’re also known for soft skills such as Problem-solving skills, Time-management skills, and Analytical skills.
We break down the percentage of Commercial Specialists that have these skills listed on their resume here:
- Customer Service, 32%
Demonstrated exceptional customer service, meeting insurers, public adjusters, and other experts inspecting and documenting damages.
- Portfolio, 15%
Analyzed and presented portfolio results to senior management, and made asset strategy recommendations to improve results.
- Commercial Loans, 5%
Reconcile bank statements and processing and assuring accuracy of all monetary and maintenance transactions of complex commercial loans.
- Real Estate, 5%
Assist commercial lending officer with processing, documenting and servicing new and existing consumer, commercial and real estate loans.
- Product Knowledge, 4%
Designed and led seven monthly training sessions, including broker education and product knowledge seminars, sales strategy and training.
- Booking, 4%
Worked closely with middle office to prepare for loan closing, loan documents, loan booking, and final setup.
Most commercial specialists use their skills in "customer service," "portfolio," and "commercial loans" to do their jobs. You can find more detail on essential commercial specialist responsibilities here:
Problem-solving skills. One of the key soft skills for a commercial specialist to have is problem-solving skills. You can see how this relates to what commercial specialists do because "management analysts must be able to think creatively to solve clients’ problems." Additionally, a commercial specialist resume shows how commercial specialists use problem-solving skills: "analyzed and resolved bid and booking issues with customer equipment purchase requirements, specifically focusing on purchase terms and conditions. "
Time-management skills. Many commercial specialist duties rely on time-management skills. "management analysts often work under tight deadlines and must use their time efficiently to complete projects on schedule.," so a commercial specialist will need this skill often in their role. This resume example is just one of many ways commercial specialist responsibilities rely on time-management skills: "managed water/wastewater projects to meet deadlines, handling customer relations, quotes, contractors, and scheduling. "
Analytical skills. This is an important skill for commercial specialists to perform their duties. For an example of how commercial specialist responsibilities depend on this skill, consider that "management analysts must be able to interpret information and use their findings to make proposals." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a commercial specialist: "analyzed market trends to determine effectiveness of existing account development tactics based upon operational goals. ".
Communication skills. commercial specialist responsibilities often require "communication skills." The duties that rely on this skill are shown by the fact that "management analysts must be able to convey information clearly in both writing and speaking." This resume example shows what commercial specialists do with communication skills on a typical day: "delivered internal and external customer service excellence through product knowledge and quick and effective communication. "
Interpersonal skills. Another crucial skill for a commercial specialist to carry out their responsibilities is "interpersonal skills." A big part of what commercial specialists relies on this skill, since "management analysts work with managers and other employees of the organizations for which they provide consulting services." How this skill relates to commercial specialist duties can be seen in an example from a commercial specialist resume snippet: "provided business development support utilizing strong interpersonal and communications skills. "
The three companies that hire the most commercial specialists are:
- USAA40 commercial specialists jobs
- Advance Auto Parts35 commercial specialists jobs
- Gustave A. Larson21 commercial specialists jobs
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Compare different commercial specialists
Commercial specialist vs. Management consultant
A management consultant's responsibility focuses on conducting an in-depth analysis of a company or business, including its target market. Through their findings, they can devise strategies that will help the business grow and attain a significant profit. There are also instances when a management consultant must solve particular issues that will require them to investigate the problem, assess damages, identify risks, and recommend the best solutions to take. Furthermore, a management consultant must adhere to the company's vision, mission, and policies at all times.
While similarities exist, there are also some differences between commercial specialists and management consultant. For instance, commercial specialist responsibilities require skills such as "strong computer," "commercial loans," "product knowledge," and "booking." Whereas a management consultant is skilled in "healthcare," "project management," "business process," and "business strategy." This is part of what separates the two careers.
Management consultants earn the highest salaries when working in the technology industry, with an average yearly salary of $102,527. On the other hand, commercial specialists are paid more in the transportation industry with an average salary of $51,954.On average, management consultants reach higher levels of education than commercial specialists. Management consultants are 15.2% more likely to earn a Master's Degree and 1.2% more likely to graduate with a Doctoral Degree.Commercial specialist vs. Business consultant
A business consultant is an individual who works directly with business owners on developing a business plan and identifying their marketing needs. Business consultants offer business owners a wide range of services, such as supplementing existing staff, provide expertise in a specific market, and influencing other people. To increase revenue in business, business consultants should have experience success with the previous business owners. Business consultants must also have a bachelor's degree in business management and received years of field training.
Each career also uses different skills, according to real commercial specialist resumes. While commercial specialist responsibilities can utilize skills like "portfolio," "strong computer," "commercial loans," and "product knowledge," business consultants use skills like "data analysis," "project management," "strong analytical," and "analytics."
On average, business consultants earn a higher salary than commercial specialists. Some industries support higher salaries in each profession. Interestingly enough, business consultants earn the most pay in the technology industry with an average salary of $89,294. Whereas commercial specialists have higher pay in the transportation industry, with an average salary of $51,954.business consultants earn higher levels of education than commercial specialists in general. They're 12.2% more likely to graduate with a Master's Degree and 1.2% more likely to earn a Doctoral Degree.Commercial specialist vs. Project consultant
A project consultant is responsible for communicating with the clients for their specific needs, develop strategic plans, and determine project resources to achieve their business goals and objectives. Project consultants are employed across various industries, offering their knowledge and expertise to facilitate clients' requests and propositions. They also collaborate with different development teams to discuss project parameters and analyze opportunities to improve plans and progress efficiency. A project consultant must have excellent communication and critical-thinking skills, responding to clients' inquiries and concerns, and providing recommendations to ensure successful project completion.
The required skills of the two careers differ considerably. For example, commercial specialists are more likely to have skills like "portfolio," "strong computer," "commercial loans," and "real estate." But a project consultant is more likely to have skills like "project management," "client facing," "project scope," and "process improvement."
Project consultants typically earn higher educational levels compared to commercial specialists. Specifically, they're 14.0% more likely to graduate with a Master's Degree, and 1.1% more likely to earn a Doctoral Degree.Commercial specialist vs. Senior consultant
Senior consultants are individual contributors whose services are tapped by the organization for guidance on specific projects. They are experienced experts in a particular field that the company operates in or would like to have projects in. They are given primers on specific projects, and they comment on the feasibility of the undertaking. Once the task is deemed feasible, senior consultants act as guides throughout the project's planning and initial implementation stages. They provide their expert opinion to ensure the success of the project.
Types of commercial specialist
Updated January 8, 2025
