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Top 50 Commercial Technician Skills

Below we've compiled a list of the most important skills for a Commercial Technician. We ranked the top skills based on the percentage of Commercial Technician resumes they appeared on. For example, 10.4% of Commercial Technician resumes contained Customer Service as a skill. Let's find out what skills a Commercial Technician actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Commercial Technician

1. Customer Service
demand arrow
high Demand
Here's how Customer Service is used in Commercial Technician jobs:
  • Expanded territory in a downsizing economy with innovative strategies and excellent customer service.
  • Maintained exemplary customer service, satisfaction, and retention.
  • Provide a professional installation with great customer service.
  • Retail and Commercial Sales of Battery and Lighting Applications, with a strong focus of Customer Service and Energy Efficiency.
  • Address all customer service issues as well as prepare documentations service tickets, unit information, and work recommendations.
  • Resolved Help Desk tickets and e-mails involving customer service, spot issues and requests, maintaining satisfied customers.
  • Provided assistance to troubleshoot customer services and equipment on a per case, as needed basis.
  • Monitor, review and distribute policy renewals to ensure customer service standards are met or exceeded.
  • Dedicated customer service contact for 47 agencies on accounts with annual premiums under $25,000.
  • Provided Excellent On-site Customer Service to many businesses in the remote area.
  • Provide customer service, troubleshooting, and installation of commercial products.
  • Provide good customer service while completing jobs efficiently for company.
  • Delivered outstanding customer service through personal service for the client.
  • Attended multiple Atlanta Gas light customer service seminars for education.
  • Detail oriented with excellent sales and customer service skills.
  • Assisted field technicians in the installation of customer premise equipment and activated andmodified customer services as needed.
  • Provide customers with pest control Customer Service
  • Trained to provide excellent customer service while on assignments assuring that * any technical questions are answered.
  • Provide highest level of customer service and volunteered to be a Count on More Ambassador for 2010 and 2011.
  • Install overhead doors -Troubleshoot operators -Have good customer service skills -Repair high speed doors/ Sectional doors

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3 Customer Service Jobs

No jobs at selected location

2. Internet
demand arrow
high Demand
Here's how Internet is used in Commercial Technician jobs:
  • Performed installation and troubleshooting for commercial and private Internet customers.
  • Accomplished professional recruited to furnish support for Business Class Internet & Phone to Hospitality, Teleworker, and mid-size business accounts.
  • Install, maintain troubleshoot cable, internet and phone from the fiber optic node to the modem &T.V.
  • Worked with no supervision installing and servicing TV and Internet Satellite systems in both residences, MDU and businesses.
  • Provide technical support to commercial and residential customers for telephone, cable, internet, and email.
  • Cable television high speed internet and voice over IP installation expert.
  • Installed and configured company-wide Intranet / Internet browsers and e-mail utilities.
  • Install Cable Television, internet, and phone
  • Utilized diagnostic tools and performed installation of cable, phone and internet services Promoted and sold services to new and existing customers
  • install cable TV, Internet, Phone

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3. Trouble Tickets
demand arrow
high Demand
Here's how Trouble Tickets is used in Commercial Technician jobs:
  • Responded to new service requests and trouble tickets on customer locations.

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4. Pest Control Operators
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high Demand
5. Hvac
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high Demand
Here's how Hvac is used in Commercial Technician jobs:
  • Provided efficient and timely commissioning of HVAC equipment Utilized open source project management software to Communicated daily with job-site superintendents
  • Submitted estimates/quotes on repairs and/or replacement of HVAC units.
  • Provided efficient and timely commissioning of HVAC equipment.
  • Managed paperwork associated with HVAC procedures.
  • Assessed the accuracy of the HVAC and refrigeration PM procedures and gave feedback to management.
  • Instructed technicians in performing routine maintenance and installation on HVAC systems and equipment.
  • Service on all post mix, ice makers, and HVACR equipment.
  • Accessed HVAC units via roofs, attics, crawl spaces and basements.
  • Perform on and service / troubleshooting work on Commercial HVAC equipment.
  • Change commercial HVAC filters and clean return grills at customer locations.
  • Provide service and routine maintenance techniques on commercial HVAC systems.
  • Performed service for all residential and commercial HVAC/R equipment.
  • Service all Major brands of Commercial HVAC-R systems.
  • Respond to HVAC system emergencies during off hours.
  • Install and start up various HVAC equipment.
  • Repair and replace commercial HVAC equipment.
  • Serviced commercial hvac systems and was regional Starbucks refrigeration tech
  • work on install and troubleshooting of commercial and residential HVAC systems.
  • Position Installed, maintained and repaired various Commercial HVACR equipment Maintnanced and repaired various restaurant refrigeration equipment

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6. Technical Support
demand arrow
high Demand
Here's how Technical Support is used in Commercial Technician jobs:
  • Schedule installation and service teams to desired locations; provide tools, equipment and technical support on a daily basis.
  • Supported growth of the system by assuring the quality performance of the installation and technical support for commercial business operations.
  • Performed online and telephone technical support for commercial services for a 4 state service area.
  • Provide technical support for business, residential, and internal customers.
  • Provide manufacturing technical support for product development teams and site QA.
  • Resolve issues for customer using customer service and technical support skills.
  • Provided technical support to customers before and after purchases.
  • Serve as a technical support representative for a major Call Center.Promoted to the Commercial Technical Department for all Suddenlink Business Markets.

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5 Technical Support Jobs

No jobs at selected location

7. Repair Equipment
demand arrow
high Demand
8. IP
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high Demand
Here's how IP is used in Commercial Technician jobs:
  • General Repair Technician for Multiple Businesses throughout the Southeast
  • Performed installation of commercial heating and cooling equipment.
  • Install and configure wireless networking equipment.
  • Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints.
  • Travel to customers' premises to install, maintain, or repair audio and visual electronic reception equipment or accessories.
  • Developed an easy to use web interface for field technicians to configure customers' static IP information.
  • Managed E-mail administration of standard, vanity and non-vanity accounts and also DNS and Static IP allocation.
  • Install equipment such as amplifiers or repeaters to maintain the strength of communications transmissions.
  • Informed customers of new products and optional equipment to fit their needs.
  • Maintain servers and other miscellaneous equipment for all High Speed Data customers.
  • Diagnosed, maintained, and repaired commercial and industrial HVAC-R equipment.
  • Utilize technical equipment to diagnose and repair problems with equipment.
  • Perform preventive maintenance tasking on all HVAC&R equipment.
  • Skilled in operation of equipment used in the trade.
  • Installed new laundry equipment in a commercial environment.
  • Experienced with various types of customer equipment.
  • Set up equipment with static IP addresses.
  • Performed new equipment start ups.
  • Service Professional * Accommodating each customer with the service in which they request, through the use of IPM.
  • Install and service Honeywell Ademco & 2GIG authorized equipment in customers' homes.

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1 IP Jobs

No jobs at selected location

9. Service Calls
demand arrow
high Demand
Here's how Service Calls is used in Commercial Technician jobs:
  • Enforce quality assurance checks on installation and service calls of contractors and BHN technicians with proper documentation to division support teams
  • Covered Long Island both Nassau and Suffolk County and all 5 boroughs for installations and service calls.
  • Respond on a timely basis to customers' requests for telephone and in-person service calls.
  • Provide free service calls to all customers for pest issues in between regular services.
  • Help desk, Onsite Service Calls, and Remote Support were also widely used and demonstrated.
  • Performed intricate multi-level Directv installations and service calls on new hotels, apartments, hospitals, ect.

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10. Company Vehicle
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high Demand
Here's how Company Vehicle is used in Commercial Technician jobs:
  • Operated and maintained company vehicle.
  • Operate company vehicle in performance of duties in a safe and responsible manner while working and traveling in inclement weather.
  • Utilize driving skills of company vehicle to safely arrive punctual and ready to work.
  • Drive company vehicle to customers' houses or places of business.
  • Drive company vehicle, complete production forms and customer instructions.
  • Company vehicle | Valid driver's license | Clean MVR
  • Operate company vehicle and equipment in safe manner.
  • Drive safely in a company vehicle.

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11. Comcast
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high Demand
Here's how Comcast is used in Commercial Technician jobs:
  • Interact with Comcast in keeping organized records of all equipment exchanged between the two.
  • Installed commercial telephone, video and internet services for Comcast customers.
  • Started as a residential technician installing Comcast services in customer homes.Resolved customer issues in a clear, courteous and straightforward manner.

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12. Setup
demand arrow
high Demand
Here's how Setup is used in Commercial Technician jobs:
  • Assist in the design, setup and maintenance of commercial and residential marine accounts.
  • Installed a variety of different equipment in a variety of different setups.
  • Help customers' setup email and web server information on their systems.
  • Cable setup: Coaxial RG6, RG11, RG59.
  • Provide customized reports for clients based on unique client needs * Setup new cards per clients requests

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1 Setup Jobs

No jobs at selected location

13. Voip
demand arrow
high Demand
Here's how Voip is used in Commercial Technician jobs:
  • Provided end user with more than adequate training of Set-Top-Box and VOIP modem and router products.

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14. Access Control
demand arrow
high Demand
Here's how Access Control is used in Commercial Technician jobs:
  • Installed and programmed security, fire, CCTV, intercom, pro-audio, access control, and school media server systems.
  • Installed and serviced multiple commercial CCTV, Access Control Systems which have included Honeywell and Northern panels.
  • Managed team members in servicing security, fire, and access control systems.
  • Eagle, CO Fire Systems Tech Fire and Security and Access Control Installation [ ] Technician Commercial & Residential

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15. Trouble Shooting
demand arrow
average Demand
Here's how Trouble Shooting is used in Commercial Technician jobs:
  • Performed trouble shooting, service and maintenance on commercial, industrial and institutional HVAC equipment.
  • Handle special request jobs for company including trouble shooting problems with in systems.
  • Trouble shooting video,voice,and data problems.
  • Trouble shooting feeder, trunk,and light problems back to the node.
  • trouble shooting Power failure and shorting issues in electronic line gear, System design and construction.

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16. Osha
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average Demand
Here's how Osha is used in Commercial Technician jobs:
  • Use manuals and follow OSHA (Occupational Safety and Health Administration) rules and regulations.

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17. Cat5
demand arrow
average Demand
Here's how Cat5 is used in Commercial Technician jobs:
  • Fire alarm/elevator communication networking (w/cat5).
  • Experience in running Cat5 or Cat 6 in offices for data jacks and or phone jacks.
  • Structured Cat3, Cat5, Cat6, Coaxial cabling and Fiber optic installation.

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18. RAN
demand arrow
average Demand
Here's how RAN is used in Commercial Technician jobs:
  • Issued Certificates of Insurance including all company approved language.
  • Maintained high-level security clearance for commercial accounts.
  • Recommended and initiated personnel actions, such as promotions, transfers, discharges and disciplinary measures for Tech department.
  • Acted as managing lead for multiple special company projects while consistently ranking within the top 5% for production.
  • Provide a thorough follow up to ensure the client's satisfaction and perform a quality assurance assessment with superiors
  • Provided Residential phone support, troubleshooting, and parts research / ordering with respect to extended warranties.
  • Inspect and test full functionality of a wide range of systems and vehicles including cosmetic appearance inspections.
  • Booked flight, hotel and car arrangements via e-mail and phone for on-call travel to client sites.
  • Aided crews in constructing new equipment and devices in various restaurants, hotels and casinos.
  • Displayed dedication and perseverance by never leaving a job not done and done right.
  • Supported underwriting in the entry and processing of quotes for endorsement transactions.
  • Serviced all brands of commercial heating and cooling and refrigeration equipment.
  • Invoiced all transactions to the policies and endorsements.
  • Provide pest service to commercial properties, restaurants, office buildings, condos, apts, all types of stores.
  • Captured and converted video for posting and transfer to other formats including DBC, HDcamSR, DVD and CD.
  • Serviced apartments, restaurants, offices and Gas stations, grocery stores manufacturing other commercial businesses.
  • Expedite literature and other required materials to a broad range of clients.
  • Remodeled, repaired or replaced equipment for MGM Grand/resort new business offices.
  • Service and Repair appliances Charge money/warranty service contract Monitor, operate and maintain appliances
  • Reported to Ramson Reagan Ran a 240 stop commercial pest control route.

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19. Cctv
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average Demand
20. COX
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average Demand
Here's how COX is used in Commercial Technician jobs:
  • Acted as Technical expert and Subject Matter Expert for multiple Cox Business service platforms.
  • Selected to contribute to launch of VoIP MTA in conjunction with Cox Communications.
  • Interact with customers as the Face of Cox.

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21. High Voltage
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average Demand
Here's how High Voltage is used in Commercial Technician jobs:
  • Experienced with Commercial high voltage facility back-up generation.

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22. Test Procedures
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average Demand
1 Test Procedures Jobs

No jobs at selected location

23. Analog
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average Demand
24. PRI
demand arrow
average Demand
Here's how PRI is used in Commercial Technician jobs:
  • Skilled in operating and maintaining pest control equipment and determining appropriate tools for application.
  • Organized and prepared residential and commercial properties prior to arrival.
  • Assessed competitive landscape/ market opportunity and conducted primary/secondary market research.
  • Exceeded customer expectations and service standards by catering to each client individually, making product and project education a priority.
  • Led the Commercial IT 2011/12 project prioritization & budgeting process (total budget of $30 million USD).
  • Installed and configured network printing, directory structure, user access, and security software and file services.
  • Repair and maintain computers, servers, and printers in both residential and commercial environments.
  • Applied primers or sealers to prepare new surfaces and finished final coat of paint.
  • Experienced in installing Metro Ethernet circuits, PRI systems, SIP phone systems.
  • Follow and interpret precise blueprints with tolerances of 1/32nd of an inch.
  • Installed and repaired storm drainage systems for private residences and commercial properties.
  • Completed numerous customer orders doing all tasks from blueprints to installation.
  • Repair and rehab electrical services by blue prints or by code.
  • Wind large springs with upward motion of arm.
  • Read and follow mechanical blueprints and wiring schematics.
  • Review blueprints to ensure proper installations.
  • Carry springs to tops of doors, using ladders or scaffolding, and attach springs to tracks to install spring systems.
  • Analyzed test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.
  • Test and hand off data circuits, DS-1s, PRIs, DS-3s.
  • Assist underwriters from all company regions with large account renewal quotes & pricing as well as follow through withissuing all policies.

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25. Safety Procedures
demand arrow
average Demand
Here's how Safety Procedures is used in Commercial Technician jobs:
  • Apply fertilizers/pesticides to lawns according to schedule and safety procedures.
  • Complied with all safety procedures and policies.
  • Followed all safety procedures and regulations Experience (Continued)

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26. Hand Tools
demand arrow
average Demand
Here's how Hand Tools is used in Commercial Technician jobs:
  • Shaped and cut materials to specified measurements using hand tools, machines, or power saws.
  • Measured, cut, and spliced wires and cable using hand tools.
  • Repair or replace worn or broken door parts, using hand tools.
  • Remove or disassemble defective automatic mechanical door closers, using hand tools.
  • Experience with traditional hand tools, industrial vacuums, buffers, and ride-on scrubbers Retail stocking

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27. Business Class
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average Demand
28. Electrical Systems
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average Demand
29. Job Site
demand arrow
average Demand
Here's how Job Site is used in Commercial Technician jobs:
  • Entered credit requests for inaccurate or DOA parts sent to job sites.
  • Started up all HVAC related equipment on multiple commercial job sites.
  • Survey job sites to ensure maximum effectiveness of work flow.
  • Assisted on job sites with other technicians as needed.
  • Read and comprehend system blueprints and job site blueprints to determine best location for communication services.

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30. Preventative Maintenance
demand arrow
low Demand
Here's how Preventative Maintenance is used in Commercial Technician jobs:
  • Performed daily troubleshooting and preventative maintenance to repair system issues.
  • Performed preventative maintenance on any and all previously mentioned equipment.
  • Perform routine and monthly preventative maintenance at various locations.
  • Performed routine preventative maintenance tasks on vehicles.

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31. Phone System
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low Demand
32. RG6
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low Demand
33. Rg11
demand arrow
low Demand
34. Business Owners
demand arrow
low Demand
Here's how Business Owners is used in Commercial Technician jobs:
  • Resolved issues, advised, and influenced businesses and business owners for health maintenance and extra products.
  • Work with business owners to understand their unique requirements for HSD, phone, and TV services.

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35. Diagnostic Tools
demand arrow
low Demand
36. Business Customers
demand arrow
low Demand
Here's how Business Customers is used in Commercial Technician jobs:
  • Work with high profile and small business customers to achieve maximum potential for the business products.

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37. Card Access
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low Demand
38. Company Policies
demand arrow
low Demand
Here's how Company Policies is used in Commercial Technician jobs:
  • Interpreted company policies for workers and enforced safety regulations.
  • Utilized company policies regarding EMS and IVR systems to comply with any and all client policies and specifications.
  • Installed appliances according to the company policies and procedures.

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5 Company Policies Jobs

No jobs at selected location

39. Active Directory
demand arrow
low Demand
Here's how Active Directory is used in Commercial Technician jobs:
  • Focus on Active Directory, Exchange, and VPN administration.

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40. Monthly Basis
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low Demand
Here's how Monthly Basis is used in Commercial Technician jobs:
  • Service clients on a daily, weekly or monthly basis and update clients log book and reports as needed.

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41. Special Projects
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low Demand
Here's how Special Projects is used in Commercial Technician jobs:
  • Served as Team Lead, and collaborating with team members on special projects and events.
  • Assisted supervisors on special projects.
  • Mainline splicing, special projects.

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42. Current Customers
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low Demand
Here's how Current Customers is used in Commercial Technician jobs:
  • Assist in sales to current customers through contact on route.

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43. Residential Customers
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low Demand
Here's how Residential Customers is used in Commercial Technician jobs:
  • Performed pest control for commercial and residential customers.

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44. Technical Assistance
demand arrow
low Demand
Here's how Technical Assistance is used in Commercial Technician jobs:
  • Provided technical assistance to co workers and customers when presented technical questions.
  • Provided technical assistance to hotel engineering for special projects.
  • Provided guidance, training, and technical assistance to junior level support personnel.

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1 Technical Assistance Jobs

No jobs at selected location

45. Customer Relations
demand arrow
low Demand
Here's how Customer Relations is used in Commercial Technician jobs:
  • Foster positive customer relationships and build customer loyalty in Microsoft, while effectively managing challenging situations.
  • Maintain positive customer relations through understanding customer needs and demand.
  • Manage customer relations and create new leads and accounts.
  • Build and Maintain Strong Customer Relationships.
  • repair and installation of garage doors, system operators, appraisals, and customer relations.

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46. PVC
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low Demand
47. NEC
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low Demand
Here's how NEC is used in Commercial Technician jobs:
  • Prompt resolution of issues via the telephone is necessary while maintaining productivity requirements.
  • Maintained own equipment performing preventive maintenance and repairs as necessary.
  • Attached electrical and telephone wiring to properly connect components.
  • Performed underground and aerial cable service installations and disconnects.
  • Perform requested and non-payment disconnections.
  • Installed, disconnected, and addressed any trouble issues with video, high speed internet and telephony services for complex customers.
  • Work with personnel and facilities management staff to install, remove, or relocate user connectivity equipment and devices.
  • Installed, disconnected, and troubleshot video, high speed internet, and telephony services for complex customers.
  • Set up service for Business Class customers, installing, connecting, testing, or adjusting equipment.
  • Installed modems with appropriate signal levels, network cards, and configured computers according to area connections.
  • Examine systems to locate problems such as loose connections, cut cable, antiquated wiring.
  • Removed and remade connections to change circuit layouts, following work orders or diagrams.
  • Provide technical support for Dell commercial customers via Phone and Remote Desktop Connection.
  • Rework or modify phone, internet and cable connections.
  • Skilled at terminating RJ-11 and RJ-45 connections.
  • Installed new exhausts when necessary.
  • Monitored customer fiber optic and coaxialcable connections.
  • Complete necessary documents (work tickets and timesheets) in a thorough, accurate and timely manner.
  • Examined systems to locate problems such as loose connections and brokeninsulation.
  • Inspect existing bound/ground to ensure compliance with Comcast and NEC requirements.

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48. Credit Card Transactions
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low Demand
49. Catv
demand arrow
low Demand
Here's how Catv is used in Commercial Technician jobs:
  • Performed installations, upgrades and troubleshooting of CATV services to include video, high speed data, satellite and phone.
  • Assisted in training new Commercial CATV Technicians Conducted first day ride out and system familiarization for new Comcast Commercial Sales Representatives.

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50. III
demand arrow
low Demand
3 III Jobs

No jobs at selected location

Commercial Technician Jobs

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20 Most Common Skills For A Commercial Technician

Customer Service

14.0%

Internet

11.6%

Trouble Tickets

9.4%

Pest Control Operators

8.2%

Hvac

7.7%

Technical Support

7.2%

Repair Equipment

7.0%

IP

4.1%

Service Calls

3.5%

Company Vehicle

3.5%

Comcast

3.4%

Setup

2.8%

Voip

2.6%

Access Control

2.3%

Trouble Shooting

2.3%

Osha

2.1%

Cat5

2.1%

RAN

2.1%

Cctv

2.0%

COX

2.0%
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Typical Skill-Sets Required For A Commercial Technician

Rank Skill
1 Customer Service 10.4%
2 Internet 8.6%
3 Trouble Tickets 6.9%
4 Pest Control Operators 6.1%
5 Hvac 5.6%
6 Technical Support 5.3%
7 Repair Equipment 5.1%
8 IP 3.0%
9 Service Calls 2.6%
10 Company Vehicle 2.6%
11 Comcast 2.5%
12 Setup 2.1%
13 Voip 1.9%
14 Access Control 1.7%
15 Trouble Shooting 1.7%
16 Osha 1.6%
17 Cat5 1.6%
18 RAN 1.6%
19 Cctv 1.5%
20 COX 1.5%
21 High Voltage 1.4%
22 Test Procedures 1.4%
23 Analog 1.3%
24 PRI 1.3%
25 Safety Procedures 1.2%
26 Hand Tools 1.0%
27 Business Class 1.0%
28 Electrical Systems 1.0%
29 Job Site 0.9%
30 Preventative Maintenance 0.9%
31 Phone System 0.9%
32 RG6 0.8%
33 Rg11 0.8%
34 Business Owners 0.8%
35 Diagnostic Tools 0.8%
36 Business Customers 0.8%
37 Card Access 0.7%
38 Company Policies 0.7%
39 Active Directory 0.7%
40 Monthly Basis 0.7%
41 Special Projects 0.7%
42 Current Customers 0.7%
43 Residential Customers 0.7%
44 Technical Assistance 0.7%
45 Customer Relations 0.7%
46 PVC 0.6%
47 NEC 0.6%
48 Credit Card Transactions 0.6%
49 Catv 0.6%
50 III 0.6%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
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