Operations Support Specialist jobs at Commonwealth Financial Network - 444 jobs
Market Executive: Innovation Tech Banking MD
Jpmorgan Chase & Co 4.8
San Francisco, CA jobs
A leading financial institution seeks a Market Executive in San Francisco to manage relationships within the Software Technology sector and lead banking teams. The candidate will focus on innovative startups and require 15+ years of experience in account management within a Commercial Bank. This role also demands strong communication and problem-solving skills. A competitive salary and benefits are offered for this full-time position, with an emphasis on industry trends and client acquisition.
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A leading financial institution is seeking a Market Executive in Boston to lead the Applied Technology team. The role involves building relationships with innovative companies in sectors like robotics and quantum computing. Responsibilities include business development and supporting founders in their growth while managing a smaller portfolio. Ideal candidates should possess over 12 years of account relationship management experience, strong communication skills, and licenses related to securities. The company offers a competitive rewards package and values diversity and inclusion.
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$69k-114k yearly est. 4d ago
Operations Support Associate
Primark 2.6
Boston, MA jobs
OperationsSupport
Shift: 9AM-2PM
Because your opportunities are endless
Here at Primark, we love to do things our way. We help our customers keep up with high fashion at affordable prices. Our strong values run through everything we do. We're caring, dynamic and we succeed together. There's real accountability and ownership here as you create a safe customer and colleague in-store environment and supportoperational excellence for an amazing shopping experience. If you are ready to do retail our way, apply now to be an in-store OperationsSupport colleague!
What will I be doing?
As the in-store OperationsSupport colleague, you will support the Store Manager and the Environmental Health & Safety (EHS) Lead with store operational and EHS task. In this role, you will act as the in-store main point of contact to help maintain a safe working environment and ensure a positive shopping experience for our customers. From supporting POS ticketing and maintaining stock file accuracy to promoting EHS compliance with training, this role is instrumental in support both safety and operational excellence in-store.
Here is how it looks in action:
• Support the Store Management team by proactively mitigating hazards, conducing training programs and driving operational excellence
• Support the customer experience by printing POS tickets and assist with updating price adjustments
• Support with EHS activities in accordance to local guidelines, including training new hiring and training refresher courses
• Raise maintenance repair orders, liaising with contractors, and supporting store management teams required contractor paperwork
• Assist with reporting and resolving technology repairs in a timely manner
• Input updates to systems and maintain stock file accuracy and manage lost property process
• Order PPE, store stationary orders, shop floor hardware goods, and ensure First Aid kits are stocked
• Support with routine self-audits and update the Store Manager/ EHS & Operations In-Store Lead on daily/weekly activities and deadlines
Who you are:
You have a passion for store operations and enjoy providing a great colleague and customer experience! You also bring the following skills and experience:
• Strong organizations, administration, and data entry skills.
• Great people skills with the ability to build and maintain credible working relationships with colleagues.
• Ability to effectively communicate, guide, and support colleagues
• Planning and organising skills with strong attention to detail.
• Administrative, data entry, and computer skills.
• Positive, proactive, and self-motivated
Excited? Good. Because it's energising to put your skills to work, in a growing global business committed to helping people express themselves - and feel a sense of belonging.
We encourage all our people to grow, learn, and develop. Apply today to join us!
Our fashion isn't one-size-fits-all and neither is our culture. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together.
The pay range for this role is: $18.70
This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting. The base pay rate offered will account for internal equity and may vary depending on the candidate's geographic region of work, job-related knowledge, skills, and experience, among other factors.
Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email ********************** with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.
$18.7 hourly 2d ago
Operations Support Associate
Primark 2.6
Burlington, MA jobs
OperationsSupport
Because your opportunities are endless
Here at Primark, we love to do things our way. We help our customers keep up with high fashion at affordable prices. Our strong values run through everything we do. We're caring, dynamic and we succeed together. There's real accountability and ownership here as you create a safe customer and colleague in-store environment and supportoperational excellence for an amazing shopping experience. If you are ready to do retail our way, apply now to be an in-store OperationsSupport colleague!
What will I be doing?
As the in-store OperationsSupport colleague, you will support the Store Manager and the Environmental Health & Safety (EHS) Lead with store operational and EHS task. In this role, you will act as the in-store main point of contact to help maintain a safe working environment and ensure a positive shopping experience for our customers. From supporting POS ticketing and maintaining stock file accuracy to promoting EHS compliance with training, this role is instrumental in support both safety and operational excellence in-store.
Here is how it looks in action:
• Support the Store Management team by proactively mitigating hazards, conducing training programs and driving operational excellence
• Support the customer experience by printing POS tickets and assist with updating price adjustments
• Support with EHS activities in accordance to local guidelines, including training new hiring and training refresher courses
• Raise maintenance repair orders, liaising with contractors, and supporting store management teams required contractor paperwork
• Assist with reporting and resolving technology repairs in a timely manner
• Input updates to systems and maintain stock file accuracy and manage lost property process
• Order PPE, store stationary orders, shop floor hardware goods, and ensure First Aid kits are stocked
• Support with routine self-audits and update the Store Manager/ EHS & Operations In-Store Lead on daily/weekly activities and deadlines
Who you are:
You have a passion for store operations and enjoy providing a great colleague and customer experience! You also bring the following skills and experience:
• Strong organizations, administration, and data entry skills.
• Great people skills with the ability to build and maintain credible working relationships with colleagues.
• Ability to effectively communicate, guide, and support colleagues
• Planning and organising skills with strong attention to detail.
• Administrative, data entry, and computer skills.
• Positive, proactive, and self-motivated
Excited? Good. Because it's energising to put your skills to work, in a growing global business committed to helping people express themselves - and feel a sense of belonging.
We encourage all our people to grow, learn, and develop. Apply today to join us!
Our fashion isn't one-size-fits-all and neither is our culture. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together.
The pay range for this role is: $18.70
This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting. The base pay rate offered will account for internal equity and may vary depending on the candidate's geographic region of work, job-related knowledge, skills, and experience, among other factors.
Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email ********************** with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.
$18.7 hourly 2d ago
Deposit Operations Specialist
Bristol County Savings Bank 3.6
Taunton, MA jobs
Job Description
The Deposit OperationsSpecialist is responsible for supporting the daily processing and maintenance of deposit accounts, ensuring accuracy, compliance, and efficiency in all deposit-related transactions. This role plays a key part in the back-office functions of the bank, providing operationalsupport to internal departments and delivering excellent service to customers through accurate and timely processing.
PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:
Process daily ACH & Inclearing exceptions, including incoming and outgoing transactions, returns, reversals, and exceptions.
Process daily deposit transactions, including ACH, stop payments, check adjustments, and account maintenance.
Process IRS and Commonwealth of MA Levies and Social Security reclamations accordingly.
Handle Returned Deposited Items and large dollar notifications.
Review and verify the accuracy of account documentation, signatures, and maintenance requests. Quality control review for address, email and phone number changes.
Working knowledge of deposit products such as checking, savings, CDs, and IRAs.
Familiarity of Abandoned Property, Garnishments (Levies, Writs & Subpoenas)
Monitor and resolve exceptions related to deposit activity, returns, or holds.
Ensure compliance with federal and state banking regulations (e.g., Reg CC, Reg D, Reg E, Bank Secrecy Act).
Respond to internal inquiries from branch personnel and other departments regarding deposit operations procedures and policies.
Perform customer research requests.
Participate in system updates, testing, and process improvement initiatives.
Maintain confidentiality and adhere to all security and privacy procedures.
OTHER ACCOUNTABILITIES / RESPONSIBILITIES
Performs related and unrelated duties as may be assigned.
Complete all required regulatory training and other internal training as provided.
POSITION REQUIREMENTS:
High School Diploma or equivalent
1-3 years of banking experience, preferably Deposit Operations
Strong analytical and organizational skills as well as close attention to detail.
Have the ability to communicate effectively, orally and in writing, to all levels of responsibility.
Strong telephone techniques, communication and customer service skills.
Knowledge of consumer deposit account terms and conditions agreement/disclosure;
Knowledge of CDs product and IRA products and forms
Must have a positive attitude and the ability to work in a changing business environment
Ability to effectively interact with all internal bank organizational levels, external bank consultants, examiners, vendors, and internal and external bank customers.
Ability to take initiative in finding solutions to difficult and/or sensitive problems
Exceptional attention to detail, organizational skills, and ability to manage multiple deadlines.
Proficiency with banking systems, and Microsoft Office applications.
AAP (Accredited ACH Professional) certification preferred or willingness to obtain.
SUPERVISORY SCOPE
NA
WORK ENVIRONMENT:
Work environment consists of typical office conditions with moderate noise level. Maintains a schedule consisting of in office and remote work (Remote work mirrors company-wide requirement and is subject to change).
PHYSICAL QUALIFICATIONS:
Candidate must have the physical ability to sit, stand, walk, talk and hear. Must be able to lift up to 10 pounds. Must have the ability to adjust focus.
INDEPENDENT ACTION:
Performs work within established guidelines and according to specific procedures.
Refer any issues to the appropriate immediate supervisor.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.
$44k-67k yearly est. 15d ago
Deposit Operations Specialist
Bristol County Savings Bank 3.6
Taunton, MA jobs
The Deposit OperationsSpecialist is responsible for supporting the daily processing and maintenance of deposit accounts, ensuring accuracy, compliance, and efficiency in all deposit-related transactions. This role plays a key part in the back-office functions of the bank, providing operationalsupport to internal departments and delivering excellent service to customers through accurate and timely processing.
PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:
Process daily ACH & Inclearing exceptions, including incoming and outgoing transactions, returns, reversals, and exceptions.
Process daily deposit transactions, including ACH, stop payments, check adjustments, and account maintenance.
Process IRS and Commonwealth of MA Levies and Social Security reclamations accordingly.
Handle Returned Deposited Items and large dollar notifications.
Review and verify the accuracy of account documentation, signatures, and maintenance requests. Quality control review for address, email and phone number changes.
Working knowledge of deposit products such as checking, savings, CDs, and IRAs.
Familiarity of Abandoned Property, Garnishments (Levies, Writs & Subpoenas)
Monitor and resolve exceptions related to deposit activity, returns, or holds.
Ensure compliance with federal and state banking regulations (e.g., Reg CC, Reg D, Reg E, Bank Secrecy Act).
Respond to internal inquiries from branch personnel and other departments regarding deposit operations procedures and policies.
Perform customer research requests.
Participate in system updates, testing, and process improvement initiatives.
Maintain confidentiality and adhere to all security and privacy procedures.
OTHER ACCOUNTABILITIES / RESPONSIBILITIES
Performs related and unrelated duties as may be assigned.
Complete all required regulatory training and other internal training as provided.
POSITION REQUIREMENTS:
High School Diploma or equivalent
1-3 years of banking experience, preferably Deposit Operations
Strong analytical and organizational skills as well as close attention to detail.
Have the ability to communicate effectively, orally and in writing, to all levels of responsibility.
Strong telephone techniques, communication and customer service skills.
Knowledge of consumer deposit account terms and conditions agreement/disclosure;
Knowledge of CDs product and IRA products and forms
Must have a positive attitude and the ability to work in a changing business environment
Ability to effectively interact with all internal bank organizational levels, external bank consultants, examiners, vendors, and internal and external bank customers.
Ability to take initiative in finding solutions to difficult and/or sensitive problems
Exceptional attention to detail, organizational skills, and ability to manage multiple deadlines.
Proficiency with banking systems, and Microsoft Office applications.
AAP (Accredited ACH Professional) certification preferred or willingness to obtain.
SUPERVISORY SCOPE
NA
WORK ENVIRONMENT:
Work environment consists of typical office conditions with moderate noise level. Maintains a schedule consisting of in office and remote work (Remote work mirrors company-wide requirement and is subject to change).
PHYSICAL QUALIFICATIONS:
Candidate must have the physical ability to sit, stand, walk, talk and hear. Must be able to lift up to 10 pounds. Must have the ability to adjust focus.
INDEPENDENT ACTION:
Performs work within established guidelines and according to specific procedures.
Refer any issues to the appropriate immediate supervisor.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.
$44k-67k yearly est. Auto-Apply 14d ago
Technical Support Specialist
Versapay 4.0
Remote
🚀 Versapay turns accounts receivable (AR) into a competitive advantage. Inefficient AR processes slow cash flow and stall growth. Versapay removes friction, unlocks working capital, and accelerates momentum - giving finance leaders the clarity and control they need to drive business forward.
Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash flow clarity. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.
Think you might be the next Veep to join? Read on!!
Role Overview:
As a Technical SupportSpecialist at Versapay, you are the technical bridge between customers and our product/engineering teams. You will resolve escalated, complex technical issues, often involving integrations, APIs, and ERP workflows. This role requires deep product knowledge, advanced troubleshooting skills, and the ability to coordinate across multiple internal and external teams. You will not only solve problems but also drive continuous improvement in both product and support processes. What you'll do:
Technical Troubleshooting & Resolution:
Serve as the escalation point for advanced technical issues, including those involving ERP integrations (e.g., NetSuite, Sage Intacct, Microsoft Dynamics), APIs, middleware, and custom configurations.
Perform in-depth log analysis, error tracing, and root cause analysis using tools such as Jira, Salesforce, and internal monitoring platforms.
Replicate and diagnose customer-reported issues in sandbox/demo environments, documenting clear steps for development teams.
Address data integrity, system performance, and security/compliance concerns across ERP modules (finance, supply chain, HR, etc.).
Support integration challenges, including ETL processes, token migrations, and third-party connector troubleshooting.
Collaboration & Escalation:
Work closely with Product, Engineering, and QA to validate software releases, escalate bugs, and ensure product enhancements align with customer needs.
Act as a technical SME during client escalation calls, providing expertise on system architecture, data flows, and configuration best practices.
Liaise with ecosystem partners and third-party vendors to resolve cross-platform issues.
Documentation & Knowledge Management:
Create and maintain advanced troubleshooting guides, runbooks, and internal knowledge base articles for complex technical scenarios.
Document all customer interactions, solutions, and troubleshooting steps in platforms like Intercom and Salesforce for future reference and team enablement.
Continuous Improvement & Training:
Analyze escalation trends and recurring technical issues to recommend product/process improvements.
Participate in incident reviews and war rooms for high-severity or urgent cases, providing technical leadership and post-mortem analysis.
Customer Engagement:
Communicate complex technical concepts in a clear, customer-friendly manner.
Manage high-visibility or complex cases end-to-end, ensuring timely updates and expectation management for both customers and internal stakeholders.
What you'll bring to the team:
Technical Skills & Qualifications:
Proven experience supporting ERP systems (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics) or complex SaaS platforms.
Strong troubleshooting and problem-solving skills, including SQL/database management, API diagnostics, and system integration.
Familiarity with business processes in finance, HR, or supply chain, and the ability to map technical issues to business impact.
Experience with system upgrades, patch management, and regression testing.
Ability to manage user accounts, roles, and permissions within ERP or enterprise software.
Excellent written and verbal communication skills, with the ability to translate technical details for non-technical audiences.
Additional Considerations:
Success in this role requires balancing speed with technical depth-solving issues quickly while ensuring sustainable, root-cause solutions.
You will have the opportunity to influence both support and product direction by being closest to customer pain points and technical challenges.
#LI-Remote
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$35k-64k yearly est. Auto-Apply 22d ago
IT Support Specialist - PE Firm
Financial Services It 3.8
Menlo Park, CA jobs
Do you enjoy working with a variety of people and technologies each day?
Do you excel at providing technology solutions to smart, driven individuals?
Would you like to work at a leading Private Equity firm?
If you answered yes to these questions then we have an exciting opportunity that's right up your alley.
We are seeking an IT SupportSpecialist with a solid background in end user support, Windows and cloud systems to join our team in an important client-facing support capacity.
Job Description:
This is for a full-time, permanent position at a Private Equity firm allowing you to be an integral part of a small IT team.
As an IT SupportSpecialist, you will work with users to quickly resolve any technical issues interrupting their productivity. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working with both email, phone, and walk up support.
Customer service expertise is essential.
Qualifications:
5+ years of IT industry experience
End user support experience for Windows in a corporate environment
A drive to assist customers and solve their technical problems
Experience working with a small IT Support team to be the point person at the office to perform important tasks: troubleshooting network desktop connectivity, testing Audio/Visual (AV) equipment, and handling inventory, for starters
Ability to answer questions and provide support for employees in person and online (via email, phone, and tickets)
A strong understanding of connecting computers to networks, especially over wifi and VPN
Management of mobile devices (iPhone/Android) in a corporate environment
Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly (especially with demanding, high touch executive level clients)
Problem solving and intuitive troubleshooting skills
Perform small project-based work to improve IT and other systems
Ability to work occasional weekends and after hours
Does this opportunity interest you?
If you are eager to expand your expertise by rolling up your sleeves and diving into a high-profile role, join us today to help continue providing best-in-class technology solutions and service!
About us:
We are 20+ year old investment vehicle based in Menlo Park with >$10 billion dollars under our management. We see technology as a competitive advantage and fully fund all technology needs.
$48k-93k yearly est. Auto-Apply 60d+ ago
IT Support Specialist
Financial Services It 3.8
San Francisco, CA jobs
Do you enjoy working with a variety of people and technologies each day?
Do you excel at providing technology and business solutions to smart, driven individuals?
If you answered yes to these questions then we have an exciting opportunity that's right up your alley.
We are seeking an IT SupportSpecialist with a solid background in end user support, Windows, Macs, and cloud systems to join our growing team in an important client-facing support capacity.
Job Description:
This is for a full-time, permanent position at growing IT consulting company allowing you to work with many different technologies but within a regular, stable base of clients.
As an IT SupportSpecialist, you will collaborate with employees to quickly resolve any technical issues interrupting their productivity. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working with both email, phone, and walk up support.
Customer service expertise is essential.
Our capital management clients have over $150B under management and we work with some of the Bay Area's most prestigious independent schools.
Qualifications:
3 to 5 years of IT industry experience
End user support experience for Windows and MacOS
A drive to assist customers and solve their technical problems
Work with various IT departments and the IT Support team to be the point person at the office to perform important tasks: troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory, for starters
Image Windows, and configure these computers for employees
Answer questions and provide support for employees in person, at our offices, and online (via email, Slack, and tickets)
A strong understanding of connecting computers to networks, especially over wifi and VPN
Management of mobile devices (iPhone/Android) in a corporate environment
Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly (especially with demanding, high touch executive level clients)
Problem solving and intuitive troubleshooting skills
Perform small project-based work to improve IT and other systems
Showcase your knowledge by training other employees on new applications, hardware, and more
Ability to lift 50+ lbs computer equipment and hardware, climb ladders, and use hand tools where necessary
Ability to work occasional weekend days
Does this opportunity interest you?
If you are eager to expand your expertise by rolling up your sleeves and diving into a high-profile role, join us today to help continue providing best-in-class technology solutions and service!
About us:
Founded in 2007, and profitable since inception, our company is self-funded with no outside investors. Every member of the management team has over 20 years of experience in the industry. Our employees work hard, enjoy their work, and have a life outside of work too.
We provide best of breed technology solutions to SMB clients that have Fortune 500 technology needs. Our customers include Venture Capital, Private Equity, Hedge Funds, independent schools, and technology startups (our investment firm customers have over $150 Billion, combined, under management).
We create tailored IT solutions for companies that need well-managed, secure, highly available, disaster recovery protected systems. We augment IT departments by bringing special expertise and experience and are the IT department for clients without IT staff, who require high-touch support and superior systems management. We provide monitoring and remote management of systems, along with managed services.
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$48k-93k yearly est. 20d ago
School IT Support Specialist
Financial Services It 3.8
San Francisco, CA jobs
Would you like to work at a leading independent high school?
Do you enjoy working with a students, faculty, and a variety of technologies each day?
Do you excel at providing technology solutions to smart, driven individuals?
If you answered yes to these questions then we have an exciting opportunity that's right up your alley.
We are seeking an IT SupportSpecialist with a solid background in end user support, Macs, and cloud systems to join our growing team in an important client-facing support capacity.
Job Opportunity:
We are looking for an organized, dedicated, and skilled Technology Support Analyst who is passionate about providing world-class IT services, and who will be responsible for the installation, configuration, maintenance, and repair of all faculty and staff client computing devices, including mostly Mac and some Windows laptops and iPads, as well as staffing the school's technology helpdesk.
Necessary Skills, Abilities, Background, and Experience:
Ability to start work at 8:00 every school day morning
Ability to clearly communicate technical concepts to non-technical people
Ability to recognize, analyze, and effectively solve problems in a timely and organized manner
Ability to appropriately prioritize tasks to meet expected SLA, project deadlines, etc.
Must be able to climb a ladder to service ceiling-mounted projectors
Must be able to lift up to 15 pounds
3+ years' experience installing, configuring, and troubleshooting Windows and Mac OS X desktop and laptop hardware and software in a production networked environment
2+ years' experience installing, configuring, and supporting Microsoft Office
2+ years' experience setting up, configuring, and troubleshooting iPads or other Apple iOS devices
$48k-93k yearly est. Auto-Apply 60d+ ago
Specialist/Technical Support - SCBA
Commonwealth of Massachusetts 4.7
Bridgewater, MA jobs
Minimum Qualifications\:
High School diploma or General Education Degree (GED).
Four years' experience as a DFS employee, a firefighter or MA Hazardous Materials Technician or in a fire service leadership position.
Possession of a valid Driver's License.
Speciality Requirement:
Possession of a current Scott Air Supplied Product Technician (Maintenance and Overhaul) Issued by Scott Technical Support.
Preferred Qualifications\:
Knowledge and experience in SCBA maintenance and repair.
Ability to solve complex problems and make sound decisions.
Able to thrive in a time sensitive, challenging and rapidly changing environment.
Able to work all shifts\: days, nights, and/or weekends, as assigned.
Successful completion of all training and testing required by the DFS, including maintaining continuous refresher training as may be required.
Ability to work as a team with others performing like duties to meet the organizational objectives.
Able to take direction and follow instructions without deviating from planned objectives.
Able to accomplish assigned work with little or no supervision.
Support Branch Experience
Must be able to and willing to travel to assigned work locations, which could be any community in the Commonwealth.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
The Support Branch is seeking to fill the position of SCBA Technician. In order to be considered for this position, a resume; proof of required certifications; and proof of the highest degree obtained above High School, if applicable, must be submitted as part of the application process and attached “As Relevant” to the submission.
Description Duties:
Works primarily in Air room within the Crib room as well as around campus and program trailers.
Maintains and repairs SCBA used in recruit and all other agency programs.
Diagnoses, repairs and maintains SCBA to ensure inventory is maintained and is ready for use, ensuring sufficient in service supply at all times.
Works as part of a team and bears shared responsibility during shifts to ensure proper maintenance and repair of SCBA and related equipment as demand dictates.
Conducts fit testing, maintains the records and shares reports with MFA, Crib Coordinator and Technician Team members.
Inspects PPE related to the SCBA ensemble to ensure condition of equipment will meet safety requirements and NFPA standards.
Required to check and record hours, oil level and other pertinent data prior to starting up the breathing air system before each shift. Notifies coordinators of the need to remove any equipment or system from service.
Must be proficient in operating fit and flow test equipment and be able to accurately diagnose repair and make adjustments required to maintain equipment to in service status.
Maintains data base and is proficient with SCBA track and other air room data systems including Microsoft word, excel and outlook.
Must be able to import and export data for the purposes of providing information to crib coordinators and deputy director.
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$65k-111k yearly est. Auto-Apply 12d ago
Technology Support SR Specialist - Test Analyst II
Jpmorgan Chase 4.8
Irvine, CA jobs
Embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction. As a Technology Support Sr Specialist in JPMorgan Healthcare Payments, you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware, software, and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery. You are responsible for analyzing project and business requirements, defining test approach and executing end-to-end test cases.
**Job responsibilities**
+ Design, develop, execute, and maintain test plans and test cases for frontend and backend solutions
+ Participate in complete software development life cycle including analysis, design, test execution, test automation, and operational rollout
+ Provide first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures
+ Assist in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction
+ Contribute to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise
+ Use problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues
**Required qualifications, capabilities, and skills**
+ Formal training or certification on software engineering and testing concepts
+ 6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks
+ Experience with live chat, incident/service request management, and runbooks for system issue resolution
+ Baseline knowledge of operational management and excellence
+ Proven ability to balance tasks while documenting outcomes
**Preferred qualifications, capabilities, and skills**
+ Experience with Selenium WebDriver, JavaScript, HTML, Rest API, SQL and related testing tools
+ Practical knowledge of programming in C#
+ Exposure to AWS cloud technologies
+ Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems
+ Ability to document issues, procedures, and root cause analysis
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
**Base Pay/Salary**
Irvine,CA $36.00 - $55.00 / hour
$36-55 hourly 60d+ ago
Technology Support SR Specialist - Test Analyst II
Jpmorganchase 4.8
Irvine, CA jobs
Embark on a career where innovation meets support, assisting customers with the highest quality standards and satisfaction.
As a Technology Support Sr Specialist in JPMorgan Healthcare Payments, you will be a crucial team member that uses leading best practices to provide first-line support and guidance on day-to-day technology activities. Your role involves troubleshooting hardware, software, and technology issues within the organization. You will maintain high levels of customer satisfaction with a focus on executing with efficiency and strive for continuous improvement in service delivery. You are responsible for analyzing project and business requirements, defining test approach and executing end-to-end test cases.
Job responsibilities
Design, develop, execute, and maintain test plans and test cases for frontend and backend solutions
Participate in complete software development life cycle including analysis, design, test execution, test automation, and operational rollout
Provide first-line support for hardware, software, and technology issues and address and resolve challenges efficiently while adhering to established processes and procedures
Assist in the timely delivery of technology support services to internal customers, coordinate resources and activities to ensure high-quality standards and customer satisfaction
Contribute to optimal system functionality by applying emerging knowledge of hardware components, peripherals, devices, and network expertise
Use problem-solving techniques, diagnostic tools, and best practices to Identify and resolve technical issues
Required qualifications, capabilities, and skills
Formal training or certification on software engineering and testing concepts
6+ months of experience in providing first-contact solutions and end user support to triage and resolve issues in real-time including support for hardware, software, and networks
Experience with live chat, incident/service request management, and runbooks for system issue resolution
Baseline knowledge of operational management and excellence
Proven ability to balance tasks while documenting outcomes
Preferred qualifications, capabilities, and skills
Experience with Selenium WebDriver, JavaScript, HTML, Rest API, SQL and related testing tools
Practical knowledge of programming in C#
Exposure to AWS cloud technologies
Familiarity with troubleshooting techniques for resolving technical issues in hardware, software, and technology systems
Ability to document issues, procedures, and root cause analysis
$80k-111k yearly est. Auto-Apply 60d+ ago
IT Support Specialist
Faraday Future 3.9
Gardena, CA jobs
The Company:
Faraday Future (FF) is a California-based mobility company, leveraging the latest technologies and world's best talent to realize exciting new possibilities in mobility. We're producing user-centric, technology-first vehicles to establish new paradigms in human-vehicle interaction. We're not just seeking to change how our cars work - we're seeking to change the way we drive. At FF, we're creating something new, something connected, and something with a true global impact.
Your Role:
As an IT SupportSpecialist, you provide IT end-user support services and help achieving IT service levels and a high customer satisfaction.
Responsibilities:
Respond to service requests and assist with technology needs of IT end-users and systems, providing technical support and resolution for requests, incidents, and problems. Provide follow up as needed to confirm resolution of incidents and problems.
Documents resolution of incidents and service request in the IT Service Desk Management system
Perform duties in compliance with legal/statutory regulations, including applicable SOX compliance
Support client system standards and security policies under the direction of management
Track and maintain IT asset inventory
Install and configure client systems and applications
Maintain positive relationships with Faraday Future staff
Qualifications:
Bachelor's Degree in Computer Science, Computer Information Systems or a related field
6+ years IT experience working as an IT SupportSpecialist
Self-driven and highly passionate about customer-service orientation and providing excellent service
Familiar with standard IT Service Desk department concepts, best practices, and procedures
Experience with IT Service Desk and remote-control software
Experience working with different operating systems including Windows 10, Mac OS, Android, and iOS
Experience in Office 365, Mobile Device Management, and Active Directory
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution and prioritize workload efficiently in a high-pressure environment
Proven analytical and problem-solving abilities
Experience working in a team-oriented, collaborative environment
Strong written and verbal communications skills
Strong documentation skills
A creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision
A penchant for multi-tasking and self-starting
A true sense of determination… and hopefully a sense of humor
Hourly Pay Range:
($32-$35/hour DOE), plus benefits and incentive plans
Perks + Benefits
Healthcare + dental + vision benefits (Free for you/discounted for family)
401(k) options
Casual dress code + relaxed work environment
Culturally diverse, progressive atmosphere
Faraday Future is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
$32-35 hourly Auto-Apply 56d ago
IT - Help Desk and Desktop - IT Help Desk Coordinator
Golden 1 Credit Union 4.3
Sacramento, CA jobs
JOB TITLE: IT HELP DESK COORDINATOR DEPARTMENT: IT - SUPPORT STATUS: NON-EXEMPTJOB CODE: 1301 PAY GRADE: 13H PAY SCALE: $26.27 - $27.50 HOURLY GENERAL DESCRIPTION: The Help Desk Coordinator is the initial point of contact for all Golden 1 end users and for all technical assistance and support related to computer systems, hardware, or software. This position responds to queries, runs diagnostic programs, isolates problems, determines and implements solutions. This position is also responsible for the administration of network and systems access for all end users and vendors ensuring compliance with credit union corporate policies.
TASKS, DUTIES, FUNCTIONS:
Provision and de-provision system access based on Role Bases Access Control with least privilege methodology. Work directly with department managers and business owners to create, modify and remove access and document necessary approvals.
Manage the on-going support for role based access management for systems managed by Helpdesk.
Perform periodic access review to identify exceptions and resolve system access discrepancies.
Provide support for enterprise applications via phone, email or ticketing system. Identify, troubleshoot and escalate issues to appropriate areas of IT when necessary.
Provide resolution and completion of end-user issues and requests within service level agreements. Prioritize and schedule tasks within Service Desk.
Provide support for mixed platform environment: Win7, Win 10, IOS, tablets, laptops, desktops, and Audio/Video system.
Provide helpdesk support to front line staff on banking hardware such as Cash Dispenser/Recyclers, Credit Card machine, Check Scanners, Printers, Pin pad, and multi-functions devices.
Coordinate and/or perform hands-on fixes at tier2 level, including installing and upgrading software, installing hardware, configuring systems and applications on PCs, laptops, and mobile devices.
Coordinate and/or perform hands-on fixes at tier2 level for network connectivity issues in a WAN/LAN, WIFI in an Enterprise environment.
Maintain tables, parameters, and setting within the VMS Host System for terminals, desktop computers, printers, and cash dispensers.
Develop and maintain internal procedures, technical documentations and build IT Support knowledgebase.
Communicate all updates for proper maintenance of equipment to the appropriate staff.
Keep management updated on outstanding issues that are not resolved in a timely manner in accordance with established escalation procedures.
Develop, document and implement operating procedures and conducts training as required
Develop and maintain a clear understanding of the business area needs and incorporating these needs into technical solutions by updating, developing and maintaining a thorough knowledge of credit union procedures, products, service, and data processing systems.
Properly escalates when user and system related security standards are not adhered to.
Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
Research and resolve system access support issues.
Performs other job-related duties as necessary.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:
Effective oral and written communication skills required with a focus on troubleshooting and error identification.
Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment.
ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
INTERNAL: All levels of staff and management
EXTERNAL: Vendors
QUALIFICATIONS:
EDUCATION: Successful completion of High School curriculum and prerequisite completion Computer Technology classes.
EXPERIENCE:
Working knowledge of Microsoft Windows desktop operating system and MS Office.
Working knowledge of system hardware to include, PC's, printers, iPhones, iPads, and laptops.
Working knowledge with remote diagnostic tools.
Working knowledge of Access Management.
Working knowledge of network and system troubleshooting.
Demonstrates basic knowledge with systems security practices.
3. CERTIFICATIONS:
CompTIA A+ or equivalent work experience
PHYSICAL REQUIREMENTS:
Prolonged sitting throughout the workday to accomplish tasks.
Availability for emergency and on call duty 24 hours a day, 7 days a week, as needed.
Occasional travel may be required.
Lift and carry communications equipment and computer hardware weighing up to fifty pounds.
Corrected vision in the normal range required to configure, test, and troubleshoot network server hardware and data.
Hearing within normal range.
Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment.
May work additional work hours to accomplish tasks.
LICENSES/CERTIFICATIONS:
None
#LI-Remote
REV.1/22/2024
$26.3-27.5 hourly 1d ago
Help Desk Technician
Commercial Bank of California 4.1
California jobs
HelpDesk Technician
Job Type: Full-Time | Non-Exempt | In Office Salary Range: $26.50 - $31.25 per year
Commercial Bank of California (CBC) is the largest Latino-owned bank in California and a certified Minority Depository Institution (MDI). Headquartered in Irvine and founded in 2003, CBC is one of the largest privately held banks in the state, with over $3.5 billion in assets as of December 2024.
We are a purpose-driven financial institution committed to building long-term relationships and delivering innovative, personalized banking solutions. Our leadership reflects the diverse communities we serve, and our mission is rooted in empowering entrepreneurs, business owners, and community leaders to thrive.
As a certified MDI, CBC is proud to play a vital role in advancing financial inclusion and economic opportunity. We believe in a higher vision for banking-one that prioritizes trust, collaboration, and community impact. Join us and be part of a team that's redefining what it means to be a community-focused, relationship-driven bank that puts people over profits.
Job Summary
The Helpdesk Technician serves as the first point of contact for employees seeking technical support and is responsible for delivering exceptional customer service for company-supported computer applications and platforms. This role involves diagnosing and resolving technical issues, providing guidance on appropriate solutions, and ensuring timely follow-up. The technician also performs routine daily tasks, maintains documentation, and contributes to special departmental projects to enhance IT operations and user experience.
Essential Duties and Responsibilities
Provide technical assistance to employees in person, by phone, or email, ensuring timely and effective resolution of hardware, software, and mobile device issues.
Install, configure, and maintain computers, printers, and peripherals; perform routine maintenance and repairs.
Log and track help desk interactions, escalate urgent issues, and follow up to ensure complete resolution.
Maintain system security, data integrity, and user access credentials; simulate and recreate user issues for troubleshooting.
Assist in updating training materials and provide user training as needed.
Support IT projects, prepare reports, and collaborate with vendors on upgrades and maintenance.
Monitor and report recurring issues to management; stay current with system updates and industry trends.
Maintain accurate inventory of desktop and printing equipment.
Ensure compliance with Bank policies, procedures, and applicable regulations including BSA/AML and OSHA standards.
Promote a respectful, inclusive, and ethical work environment aligned with the Bank's values and goals.
Minimum Qualifications
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
Associate's degree in IT or related field, or equivalent technical training and 2+ years of relevant experience; Bachelor's degree preferred.
Basic knowledge of IT operations, hardware/software troubleshooting, and network support.
Familiarity with banking industry compliance and security standards is a plus.
Strong communication skills with the ability to explain technical concepts clearly.
Proficient in Microsoft Office, desktop applications, and mobile device platforms.
Strong organizational, time management, and problem-solving skills.
Ability to work independently and manage multiple tasks effectively.
Valid driver's license and reliable transportation may be required.
Benefits & Perks
Competitive employer contribution to medical, dental and vision coverage
401k plan with employer match
Flexible Spending Accounts (FSA) and Dependent Care Accounts
Employee Assistance Program (EAP)
Employer provided Calm subscription
Employer provided mental health benefits through Teladoc
Life, AD&D and disability insurance
Minimum 15 Days of Vacation, 11 Paid Federal Holidays, Paid Time off to Volunteer
Online discount program
Tuition Reimbursement Program
Equal Employment Opportunity & Accommodations
Commercial Bank of California is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other legally protected characteristic.
We evaluate applicants fairly and equitably, including those with criminal histories, in accordance with applicable federal, state, and local laws.
Commercial Bank of California is also committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation during the application or interview process, please contact us at ************ with the nature of your request and your contact information.
Recruitment Policy
Commercial Bank of California does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to CBC, either directly or indirectly, will be considered the property of Commercial Bank of California.
We will not pay a fee for any placement resulting from the receipt of an unsolicited resume. To submit candidates for consideration, recruiting agencies must have a valid, written, and fully executed agreement with Commercial Bank of California. Without such an agreement in place, no agency submissions will be accepted or compensated.
$26.5-31.3 hourly Auto-Apply 49d ago
Business Relationship Support Specialist
Wells Fargo Bank 4.6
Concord, CA jobs
About this role:
Wells Fargo is seeking a Business Relationship SupportSpecialist in Middle Market within Commercial Bank. Learn more about the career areas and lines of business at **********************
In this role, you will:
Be accountable for a complex portfolio of customers
Share leadership role with managers to oversee a portfolio of accounts
Identify opportunity for process improvements within the portfolio
Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
Verify compliance and report identified issues for resolution
Make decisions on complex customer issues
Partner with managers to resolve issues and provides status updates on implementations
Develop expertise in the policies, procedures, and compliance requirements
Handle complex customer issues which include escalation and resolution
Lead team and serve as a subject matter expert for the department
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:
2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Knowledge and understanding of middle market commercial banking
Customer service focus with the ability to listen to customer needs and recommend solutions
Knowledge and understanding of Anti Money Laundering (AML) and Bank Secrecy Act (BSA)
Ability to work effectively, as well as independently, in a team environment
Ability to identify cross-sell opportunities and participate in moderately complex customer transactions
Treasury Management experience
Ability to manage client relationships
Excellent verbal, written, and interpersonal communication skills
Advanced Microsoft Office (Word, Excel, and Outlook) skills
Strong attention to detail and accuracy skills
Strong organizational, multi-tasking, and prioritizing skills
Face-to-face customer service experience
Extensive knowledge and understanding of Commercial or specialty group servicing operations
Knowledge of various systems used to support Commercial Banking clients including Hogan, WCIS, Cornerstone, TM Legal Wizard, BLAST, Relationship View, Service View, SVP & WICE
Job expectations:
This position is not eligible for Visa sponsorship
This position offers a hybrid work schedule
Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process
Ability to travel up to
5%
of the time
May be considered for a discretionary bonus, Restricted Share Rights or other long-term incentive awards
#commercialbanking
Location:
1655 Grant Street - Concord, California 94520
Pay Range:
Concord - California Pay Range: $72,000 - $109,000 USD annual (this range may not be applicable to other locations)
Required location listed above. Relocation assistance is not available for this position.
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$72,000.00 - $109,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Posting End Date:
30 Jan 2026
*
Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
$72k-109k yearly 4d ago
Technical Support Specialist I
San Diego County Credit Union 4.4
San Diego, CA jobs
Job Description
The position of Technical SupportSpecialist I is established to provide front line service desk support for credit union. Maintain service levels set by the department.
Minimum Qualifications (Education, Experience, Skills):
Associates degree or equivalent work experience.
A+ certification or 2 additional years of relevant work experience; or 2 years of internal SDCCU member facing experience may be considered.
2 years of experience supporting PC systems, hardware and software, in a professional capacity.
Enterprise level competency with Microsoft Windows, Office and Outlook.
Basic knowledge of Networking, Desktop and/or Laptop imaging.
Working knowledge of Active Directory.
Professional and effective interaction, verbal and written communication skills.
Demonstrated ability to coordinate concurrent projects and tasks, self-organize and prioritize meeting deadlines.
Track record of applying critical thinking and effective problem-solving skills.
Prior experience with service desk ticketing systems preferred.
Win10, Win11, and virtual desktop familiarity preferred.
Office 2016, 2019, O365 familiarity preferred.
Zoom and MS Teams familiarity preferred.
Essential Duties and Responsibilities
Receive, process, and resolve IT service desk requests
Provide technical support to all departments and branches
Provide excellent Customer Service and support for trouble desk issues.
Escalate service desk requests and provide status updates to users
Install and Support PC's, phones, and other equipment
Install and configure software applications
Adds/moves/changes to user accounts in Active Directory and other applications
Troubleshoot computer hardware and software
Troubleshoot Email and Mobile Devices
Basic printer configuration and support
Assist with initial configuration of new equipment & software
Install and configure software applications utilizing endpoint management solution.
Active Directory triage/troubleshooting.
Telecom duties include system administration tasks such as activating phones, setting up users and agents, configuring queues and extensions, and monitoring performance.
Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures
Other Duties & Responsibilities
Perform other duties as assigned.
Occasional travel.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
Monday - Friday 8:30am to 5:30pm
Saturday (rotating) - 8:00am to 4:30pm
Full time - 40 hours
$45k-59k yearly est. 28d ago
Technical Support Specialist II
San Diego County Credit Union 4.4
San Diego, CA jobs
Job Description
The position of Technical SupportSpecialist II is established to provide second level PC and application support to both branches and administrative staff. In addition, the position is responsible for application installation and upgrades, remote PC management, VOIP handset configuration, and some network and server administration. This position works closely with the level 1 Help Desk staff as well as other IT departments for problem resolution. It is responsible for maintaining service level agreements set by the organization for IT problem resolution.
Minimum Qualifications (Education, Experience, Skills):
Associates degree or equivalent work experience.
A+, MCP, Network+, Security+, or equivalent certification required. A Bachelor's degree in Computer Science or a related discipline may be considered in lieu of the certifications.
3 years' experience in heterogeneous network environment.
Proven experience with Windows desktops and servers, Active Directory Administration, Exchange, MS Office, and Visio.
Prior experience with service desk ticketing systems required.
Professional and effective interaction, verbal and written communication skills.
Demonstrated ability to coordinate concurrent projects and tasks, self-organize and prioritize meeting deadlines.
Track record of applying critical thinking and effective problem-solving skills.
Zoom and MS Teams familiarity preferred.
Essential Duties and Responsibilities
Provide tier-two technical support to all departments and branch offices.
Troubleshoot computer hardware and software.
Setup and configure new PCs, printers, network hardware, etc.
Install and configure software applications utilizing endpoint management solution. (Experience with KACE a plus).
Active Directory administration, management and monitoring.
Assist with installation of network equipment at branches and remote locations.
Establish documentation of software installation and configuration.
Work with vendors to obtain quotes and make purchases as requested.
Routine inventory/license control.
Telecom duties including system administration tasks such as activating phones, setting up users and agents, configuring queues and extensions, and monitoring performance.
Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures.
Other Duties & Responsibilities
Perform special projects as assigned.
On Call duties as needed.
Routine travel.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
Monday-Friday: 8:30am-5:30pm
Saturday: OFF
Sunday: OFF
Full Time - 40 hours a week
$45k-59k yearly est. 27d ago
IT Support Specialist
Triad Financial Services, Inc. 4.0
Anaheim, CA jobs
Triad Financial Services has a fantastic full-time opportunity in our IT Department for a Desktop SupportSpecialist. If you are a motivated self-starter with a keen eye for detail and looking to join an organization with a great culture and continued growth, this could be an excellent fit for you. This position sits in our Anaheim, CA Office. Visit our website at *************** and apply today!
Job Duties:
Troubleshoot and repair PCs, printers and scanners
Windows 10 support
Perform desk side support service
Imaging / Re-imaging desktop and laptop machines
Software installation, configuration, and troubleshooting
Document supported system and application procedures and processes
Keep abreast of technology changes and proactively look for opportunities to improve service
What we Offer:
Ability to Multitask & Strong Sense Of Urgency
Hourly range from $20 - $24 depending on experience
Full benefit package including med/dent/vision, PTO program, HMO, PPO, FSA options, 401k w/corp matching, 7 paid holidays, & more.
Job Requirements:
Attention to Detail Focused on Productivity
1+ year of experience in a Desktop Support type of role
Working knowledge of Windows 10
High School diploma or equivalent
Ability to Multitask & Strong Sense Of Urgency
$20-24 hourly Auto-Apply 60d+ ago
Learn more about Commonwealth Financial Network jobs