CommuniCare jobs in San Antonio, TX - 122 jobs

The Biomedical Equipment Technician (BMET) is responsible for the inspection, maintenance, repair, calibration, and inventory of medical equipment and manages overall inventory with data from onsite operational team. Assists clinical staff by minimizing equipment downtime and ensuring all devices meet regulatory and manufacturer standards. Ensures that all clinical devices are safe, effective, and compliant with industry regulations and health center policies. The BMET works under minimal supervision and collaborates closely with clinical, operations, information systems (IS) teams, and vendors to support healthcare delivery. Maintains biomedical equipment inventory and pursues best value of equipment for clinical needs. DUTIES AND RESPONSIBILITIES: 1. Inspect, test, troubleshoot, and repair biomedical equipment. Perform scheduled preventative maintenance or calibration in compliance with regulatory standards. Assist with incoming equipment inspections, acceptance testing, and installation. 2. Maintain accurate records of equipment performance, service history, and work orders using a digital maintenance management system. Ensure proper inventory and availability of replace parts and tools. 3. Manage center wide inventory of medical equipment accurately identifying each device by location, installation, replacement, termination, and any recall using a digital inventory system. Assist with incoming inspections, acceptance testing, and installation. 4. Respond to equipment related service calls in a timely manner to minimize clinical downtime. Participate in equipment upgrades, recall, and safety alert. 5. Collaborate with clinical, operation, and IS staff to provide selection of equipment for center wide standardization, ensure equipment is complimentary to existing IS network standards, provide education and training, and support to end users. 6. Comply with all health center safety protocols, risk management policies, and OSHA standards. 7. Provides exceptional customer service at all times. Greet each customer with appropriate introduction and is attentive to patients during peak wait times. Address concerns prior to end of interaction. 8. Performs other related duties as assigned. JOB QUALIFICATIONS: High School graduate or equivalent required Biomedical Equipment Technology, electronics, or related technical field training required. Minimum two (2) years' of experience in a healthcare environment required Minimum two (2) years' experience troubleshooting, calibrating, and repairing a wide range of medical devices Certified Biomedical Equipment Technician preferred Proficiency with diagnostic tools, test equipment, and maintenance software Ability to read schematics, service manuals, and technical documentation. Familiarity with state and federal healthcare safety regulations Must possess valid unrestricted Texas driver license Ability to drive using personal and / or Company vehicle and travel for training locally and/or out of state Scheduled hours and location are subject to change PHYSICAL ACTIVITIES AND REQUIREMENTS: Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects. Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly. Hearing: Able to hear average or normal conversations and receive ordinary information. Repetitive Motions: Frequently and regularly using the wrists, hands, knees, and fingers; pulling, pushing > 50 lbs. Visual: Average, ordinary, visual acuity necessary to prepare or inspect documents or other materials. Physical: Standing most of the time. May have to lift folders, files, papers, audio/video equipment, and other such items weighing > 50 lbs.

To professionally and efficiently answer and connect all calls to the areas requested. Responsible for all appointment scheduling to include: new client registration and preparation of new client file. Responsible for professionally and efficiently processing the coordination and scheduling of new clients to be seen by the clinician. To support all clients, physicians, internal staff and the business community in a professional manner while assisting in the daily operations of the Centralized Scheduling Department. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. Answers phones scheduling client appointments. Attends and participates in department staff meetings and training sessions. Demonstrates ability to use all new phone scripts and processes established for centralized scheduling or client calls. Escalates calls that need further assistance or research to Senior Customer Service Representative for additional support. Obtains all required demographic data from the client and enter the data into the computer system to pre-register the new patient. Participates in emergency preparedness drills and executes key role in emergencies as instructed by the Safety Department. Records pertinent information into department Communication that includes (but not limited to): consumer/employee complaints, equipment problems/repairs, notable incidents, safety issues and concerns, and any other information that needs to be communicated to other team members/supervisor. Reports all telephone repair problems as directed in department procedures. Reviews all Communications at the beginning of each shift. Strives to de-escalate irate callers and escalates to Senior Customer Service Representative for guidance or support. Tailors communication using appropriate manners and methods to the population that is being serviced. Updates computer-based telephone directory and physician on call schedules upon notification or request of change. Verifies, and records all communication with physician's/case managers. Performs other related duties as required. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * High School diploma or equivalency and one (1) year of customer service or administrative experience, preferably in the medical field. Licenses or Certifications * None Other Requirements Adheres to CHCS behavior principles and the personal obligation to report any activity that appears to violate applicable laws, rules regulations or the Behavioral Principles itself. Must be familiar and comply with CHCS safety policies and rules; Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. Must use all appropriate safety equipment, features, and procedures established by CHCS and immediately report all unsafe conditions to the department manager. PREFERRED QUALIFICATIONS * Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed. * Experience using multiple systems/applications simultaneously SUPERVISION * Job has no responsibility for the direction or supervision of others. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: Applicable software applications. CHCS behavior principles. CHCS medical records policy and procedure. CHCS programs and services provided. Contract requirements. HIPPA requirements. Modern office procedures, methods and computer equipment. Service codes for insurance. Skilled in: Customer service. Organization and time management. Performing a variety of duties, often changing from one task to another of a different nature Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios. Performing detailed tasks with minimal or zero errors. Ability to: Accurately organize and maintain paper documents and electronic files. Adapt and thrive in a fast-paced environment. Adapt to rapidly changing technologies. Effectively and professionally communicate, both verbally and in writing Establish and maintain effective working relationships. Maintain accurate and complete records. Maintain the confidentiality of information and professional boundaries. Meet schedules and deadlines of the work. Prepare intake referrals. Understand and carry out oral and written directions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. Monday - Friday 7am - 4pm 6655 First Park Ten - CSS Plaza Code : 6857-4 MAXIMUM HOURLY RATE: $17.46

The Sr. Trainer is responsible for developing and delivering competency-based training programs for new and existing employees, ensuring compliance with all relevant regulations and standards. This role includes supervising instructor-led training activities, evaluating trainer effectiveness, and recommending improvements to enhance training outcomes. The Sr. Trainer will develop training materials and job aids, perform gap analyses, and update training curricula in response to evolving laws and requirements. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. Trains new and existing employees on competency-based training job duties to ensure compliance with all regulations, laws, statutes, and requirements Supervises instructor-led training activities, including classroom management and facilitator-led training Observe and evaluate the effectiveness of trainers, analyze training results, and recommend revisions where appropriate to increase the effectiveness of training programs Develop and monitor classroom processes and procedures to ensure training consistency Assists with various training documentation and record keeping in the Learning Management System as required Collaborates with stakeholders to identify and improve outcomes to meet the training needs of the business Implements the development of training courses, materials, and job aids as appropriate Performs gap analysis and updates existing training modules training curriculum and develops process improvements to enhance training as updates in the laws, statutes, or regulations occur Performs other related duties as required. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * Bachelor's degree in business, education, organizational development or a related field from an accredited university. * Two (2) years' experience in a community behavioral health agency working in mental health or substance use. Licenses or Certifications * Ability to obtain and maintain an instructor certification in Smith Driver Course, CPR First Aid Certification (BLS or Heart saver), and Satori Alternatives to Managing Aggression (SAMA) Other Requirements Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training, including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping, and getting on and off the floor without assistance. Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment. NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation. NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage. PREFERRED QUALIFICATIONS Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed. Ability to obtain and maintain QMHP-CS credential Ability to obtain and maintain ANSA/CANS Superuser credential SUPERVISION * Work requires providing guidance and the potential to oversee another employee. This position may oversee work quality, training, instructing, and work assignments. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: Applicable software applications. Course changes or updates. Modern office procedures, methods, and computer equipment. Processes and procedures in subject area and company policies. Training methodologies and practices. Training records database. Organizational regulations, laws, statutes, and requirements such as TAC, CARF, and CCBHC Job positions across the Center to update and modify required training content Skilled in: Customer service Organization and time management. Performing a variety of duties in a dynamic environment, often changing from one task to another of a different nature. Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios. Performing business analytics related to Training, Development, and Career enhancement Ability to: Provide clear feedback to Training Managers, Trainers, and Stakeholders. Accurately organize and maintain paper documents and electronic files. Assess learning outcomes and adjust as needed. Create job aids, flyers, and handouts. Effectively communicate, both verbally and in writing. Establish and maintain effective working relationships. Maintain accurate and complete records Maintain inventory of items Maintain the confidentiality of information and professional boundaries. Meet work schedules and deadlines. Plan upcoming training sessions. Provide feedback for trainers, subject matter experts, and training compliance manager. Understand and carry out oral and written directions. Monitor and ensure compliance with training procedures, regulations, and standards. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. Monday - Friday 8:30am - 5:30pm 6800 Park Ten - West Code : 6766-3 SALARY RANGE: $61,870.67-$67,312.88

Works within a multidisciplinary team to provide an array of direct (face-to-face) and indirect clinical services to adults in a person-centered, trauma informed, individualized focused approach utilizing evidenced-based practices delivered to fidelity. These services are delivered in multiple types of settings including field-based services in the individual's home or other identified locations as well as clinic-based services. Individuals served may have multi-system involvement such is Criminal Justice, Child and Adult Welfare, Veterans, Homelessness, etc. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. Coordinate coverage for planned absences in advance with supervisor. Ensures clinical documentation is submitted in accordance with CHCS standards, and contract specific requirements. Links and refers consumers presenting to clinic to appropriate services. Participate in centralized scheduling process. (varies by program) Participate in supervision and development opportunities including individual supervision, group supervision, and meetings/trainings as assigned. Provide direct individualized clinical services 60% of hours worked. Provides compliance and clinical updates to court. Makes recommendations for treatment, incentives and sanctions. (varies by program) Provides direct clinical services & assessments; develops treatment plan for consumers. (varies by program) Provides emergency case management assistance, as needed. (varies by program) Provides outpatient treatment services, including individual & group counseling. (varies by program) Performs other related duties as required. Specific Program Descriptions ABH Complex Care: Complex Care focuses on tailoring services to individuals that would benefit from a multidisciplinary, team-based approach. Our teams (AOT, ACT, FACT, and POWER) strive to build community connections and tackle stigma associated with severe mental illness. As a result, our teams work closely with consumers in a community-based approach, overcoming the barriers of multiple hospitalizations and treatment non-adherence. Complex Care team members are provided with the tools/skills necessary to advocate, assist, and motivate consumers to take part in their recovery. Complex Care Licensed Clinicians provide trauma informed therapeutic services utilizing evidenced based practices to empower individuals. Together, we work to integrate individuals back in the community, instill hope in recovery, and provide the additional support for mental health needs. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * Master's Degree in Social Work, Psychology, Counseling, or a related behavioral health field from an accredited university * Complete the Qualified Mental Health Professional Community Services (QMHP-CS) within six (6) weeks of hire or transfer. Licenses or Certifications * Must have and maintain current license in good standing in the State of Texas as a Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), and/or Licensed Psychologist (LPHD) * Must be able to be credentialed and enrolled with CHCS payors (determined by license type and subject to Provider regulations) Other Requirements Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment. NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation. NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage. Justice Intake & Assessment Annex (JIAA) Programs: Licensed Clinicians working within this program must be able to lift at least 50 lbs to maneuver boxes of completed assessments. Depending on assigned unit/program, applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following may result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. PREFERRED QUALIFICATIONS Three (3) years of progressively responsible experience working with individuals with substance use and/or mental illness. Prior experience with or knowledge of trauma-informed care. Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed. SUPERVISION Job has no responsibility for the direction or supervision of others. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: Applicable software applications. DSM 5 diagnoses. Local community resources. Mental health and substance use disorders. Modern office procedures, methods and computer equipment. Programs and services in area of assignment. Skilled in: Crisis prevention and intervention and demonstrated leadership. Organization and time management. Performing a variety of duties, often changing from one task to another of a different nature. Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios. Ability to: Accurately document clinical observations. Accurately organize and maintain paper documents and electronic files. Effectively communicate, both verbally and in writing. Establish and maintain effective working relationships. Formulate treatment goals. Lead counseling sessions. Maintain accurate and complete records. Maintain the confidentiality of information and professional boundaries. Meet schedules and deadlines of the work. Understand and carry out oral and written directions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), and using fingers, hands, feet, legs and torso in various care. Monday-Friday 8:30am-5:30pm 2829 Babcock Rd. Ste. 217 Code : 6002-3 SALARY RANGE: $69,295.08-$69,295.08

Practices managerial responsibilities over non-licensed and/or licensed staff/clinicians (depending on the area of assignment) for a designated unit/clinic/program. Will assist with daily clinic/program operations, not just in-clinic but with field-based employees. May assist with developing policies and procedures for the unit depending on the area of assignment. May also provide both direct clinical services and assessments and develop treatment plans for consumers with mental illness and/or substance use. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. * Provides clinical guidance and input for assigned QMHP-CS and CSSP, which may include in-clinic and field-based support, observation, and consultation. * Ensures business units/programs meet productivity, revenue goals, and treatment outcomes. (SMART Program excluded) * Conducts chart and program audits. * Coordinates and collaborates with program contractors to identify specific resources available in the community. * Responds to crisis situations and provide intervention and support as needed. Depending on the business unit/program may require after-hour crisis support. * Responds to client/LAR needs/complaints and employee relations issues. * Ensures and role models CHCS safety protocol adherence and implementation. * May require assistance with data collection, analysis, and reporting, including budgetary/financial reporting. * Conducts interviews and hiring practices for direct report positions while considering operational budgets. * Assists with new staff onboarding, training/coaching related to job duties/responsibilities. * Reviews and approves clinical documentation, including reviewing and approving treatment plans, progress notes, discharge summaries, etc. * Provides intervention strategies to improve clinical/program outcomes. * Supervises the work of assigned personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations. * May assist with completing intake assessments as needed. * Performs other related duties as required. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * Master's degree in counseling, social work, behavioral science, or other behavioral-related fields and at least three (3) years' experience as QMHP-CS. * Five (5) years' experience working with relevant population. Licenses or Certifications * State of Texas as a Licensed Master Social Worker (LMSW), Licensed Professional Counselor Associate (LPC-Associate), and/or Licensed Marriage and Family Therapist Associate (LMFT-Associate). * This position may be subject to licensure requirements that are stipulated by funding sources. Unit leadership will be able to provide additional information to ensure the programs meet all licensure requirements. Other Requirements * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment. * NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation. * NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage. * Depending on the assigned unit/program, applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following may result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. PREFERRED QUALIFICATIONS Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed. SUPERVISION * Work requires assisting the Clinic Administrator with clinical supervision and monitoring performance for a regular group of employees (2 or more full-time employees) including providing input on hiring/disciplinary actions and work objectives/ effectiveness, performance evaluations, and realigning work as needed. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: * Principle and practices of employee supervision. * Crisis management. * Health and safety code and ethical guidelines. * Applicable software applications (including Microsoft Office Suite). * Modern office procedures, methods and computer equipment. * Available community resources and working understanding of hospital system, judicial and legal system. * Severe mental illness (SMI), co-occurring disorders, and substance use disorders. * Basic understanding of medical terminology and psychopharmacological medications. Skill in: * Critical thinking. * Organization and time management. * Coaching and development of staff. * Counseling, mediation, and verbal de-escalation. * Performing a variety of duties, often changing from one task to another of a different nature. * Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios. Ability to: * Respond to emergencies and crisis situations. * Effectively communicate, both verbally and in writing. * Understand and carry out oral and written directions. * Work in a multi-disciplinary setting and work with diverse populations. * Maintain the confidentiality of information and professional boundaries. * Establish and maintain effective working relationships. * Maintain accurate and complete records. * Meet schedules and deadlines of the work. * Accurately organize and maintain paper documents and electronic files. * Conduct eligibility screenings and clinical assessments. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. * The employee must be able to occasionally transfer a consumer. 6800 Park Ten Blvd Monday-Friday 8:30am - 5:30pm Code : 6991-4 SALARY RANGE: $77,610.23-$81,490.70

The Family Nurse Practitioner / Physician's Assistant is responsible for providing evidence based medical care including diagnosis, treatment and/or proper referral, follow-up, education and counseling in Primary Care. Duties may include proving services to children and adolescents. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. * Conducts medical examinations and reviews collateral information of assigned patients in accordance with applicable guidelines. * Determines needs for consultation and assists in coordination of medical care and treatment provided at the direction of other specialists. * Examines patients, formulates diagnostic plans, defines and orders required diagnostic testing. * Interprets examination finding and test results and implements treatment plans. * Provides responses to patients and families when requested or needed. * Manages and maintains a program of comprehensive health for patients, including preventative medicine, behavioral sciences, and community health. * Prescribes and assesses effectiveness of pharmaceuticals, other medications, and treatment regimens as appropriate for patient medical conditions. * Promotes bridging between counseling, support staff, and medical staff to provide quality consumer care while executing medical duties. * Completes timely documentations required by the EMR and all other documentation according to medical license and Center standards. * Performs other related duties as required. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * Successful completion of an educational program for Physician Assistants accredited by the Commission on Accreditation of Allied Health Education Programs, or by that committee's predecessor or successor entities is required or, * Master's of Science in Nursing from an accredited Family Nursing Program and have FNP designation. Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field. * Completion of an accredited relevant Residency Program. * Must apply to be credentialed with all Center contracted payors. * Must have working knowledge of the principles of the development, implementation, and documentation of individualized care and treatment. * Must have working knowledge of State and Federal laws and professional standards related to medical treatment. * Must have ability to evaluate patients, set up and carry out an effective course of treatment utilizing the expertise of other clinical personnel with a minimum of direction. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. * Must be proficient with standard Microsoft Office applications and EMR systems. Licenses or Certifications * Must be currently licensed as a Physician Assistant in the State of Texas with current certification by the National Commission on Certification of Physician Assistants OR Texas RN Advanced Practice the Texas Board of Nurse Examiners. * U.S. Drug Enforcement Agency Substance Registration Certificate (DEA). Other Requirements * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment. * NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation. * NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage. PREFERRED QUALIFICATIONS * One (1) to three (3) years of experience in a Family Proactive setting preferred. * Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed. SUPERVISION * Work requires managing and monitoring work performance of a business unit or key work area including evaluating program/work objectives and effectiveness, establishing broad organizational goals, and realigning work and staffing assignments for the department. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: * Applicable software applications. * Basic life support. * Modern office procedures, methods and computer equipment. * Principles of the development, implementation and documentation of individualized care and treatment. * State and Federal laws and professional standards related to medical treatment. Skilled in: * Identifying medical conditions. * Organization and time management. * Performing a variety of duties, often changing from one task to another of a different nature. * Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios. Ability to: * Accurately organize and maintain paper documents and electronic files. * Effectively communicate, both verbally and in writing; establish and maintain effective working relationships. * Evaluate patients, set up and carry out an effective course of treatment utilizing the expertise of other clinical personnel with a minimum of direction. * Maintain accurate and complete records. * Maintain the confidentiality of information and professional boundaries. * Manage and treat chronic and acute medical conditions. * Meet schedules and deadlines of the work. * Understand and carry out oral and written directions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), and using fingers, hands, feet, legs and torso in various care. The employee must be able to regularly lift and/or move up to 40 pounds and occasionally must lift and/or move up to 50 pounds. The employee must be able to occasionally transfer a consumer. 928 W Commerce Monday - Friday 8:00am - 5:00pm Code : 6396-1 SALARY RANGE: $118,461.02-$118,461.02

Provides direct services for consumers and completes associated case management documentation for the consumer and program. Works within a multidisciplinary team to provide an array of direct (face-to-face) and indirect clinical services to adults in a person-centered, trauma informed, individualized focused approach utilizing evidenced-based practices delivered to fidelity. These services are delivered in multiple types of settings including field-based services in the individual's home or other identified locations as well as clinic-based services. Individuals served may have multi-system involvement such is Criminal Justice, Child and Adult Welfare, Veterans, Homelessness, etc. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. * Assists with the development of new/temporary programs that arise in response to catalyst incidents such as community needs, natural disasters, etc. * Completes indirect support activities including documentation, correspondence, death review packets, and prescription assistance program consultations. * Conducts assessments and develops treatment plans for consumers. * Coordinates intake function to Adult Behavioral Health in designated programs. * Documents all clinical interactions and updates in electronic medical record and other required platforms. * Ensures clinical documentation is submitted in accordance with CHCS standards, and contract specific requirements and complies with Quality Improvement Processes. * Participates in professional development duties including special assignment/projects such as Operational Process Improvement Work Groups/Committees, Agency Wide Committees, and Community Meetings. * Participates in supervision and development opportunities including individual/group supervision, and meetings/trainings as assigned. * Provides case management support and various activities including care coordination, direct services, discharge planning, referrals, linkage, and transition to next level of care, emergency case management assistance as needed, psychosocial rehabilitation services (individual or group), recovery planning, resource development and cross collaboration with interdisciplinary teams. * Provides unit, operations, agency and community training and education as assigned. * Supports CHCS No Show Efforts by utilizing appropriate scheduling and communication tools. * Trains, mentors and coaches new employees. * Performs other related duties as required. SPECIFIC PROGRAM DESCRIPTIONS * Adult Services - Outpatient - The position works in the Outpatient programs and among the various Adult facility locations. Services in this program include individual and group outpatient services for adults which includes Crisis Services, Medication Management, Psychosocial Rehabilitation, Case Management, Skills Training, Complex Services. Other programs include substance use disorder and Criminal Justice. * Adult Crisis Services - The position works in the Adult Crisis Unit or the Josephine Recovery Center. Services in the unit include emergency and planned crisis care for adults ages 18 and over who have a behavioral health diagnosis or need. The Adult Crisis Unit program provides meals, medication monitoring, supervised recreation, skills training, community referrals, and 24-hour supervision in a secure environment. The Josephine Recovery Center is a crisis respite step-down program that provides medication stabilization and discharge planning. . In addition to these sites CHCS operates a Mobile Crisis Outreach Team (MCOT), a resource designed to bring a crisis worker into the community to provide a face-to-face assessment and intervention, follow-up, and relapse prevention services. * New Opportunities for Wellness (NOW) Liaison - works within a multidisciplinary team to facilitate and connect to an array of direct (face-to-face) and indirect clinical services to adults in a person-centered trauma informed, and individualized focus approach. The position serves an integral role in the development of the treatment plan for the patient. These services are offered through the UT Behavioral Health New Opportunities for Wellness (NOW) Clinic which provides rapid access to behavioral health treatment for adults in Bexar County. The services include evidence-based psychotherapies including CBT for Depression and Anxiety, CBT for Psychosis, Cognitive Processing Therapy (for trauma) and Dialectic Behavioral Therapy (DBT), and Group Therapy. * Program for Intensive Care Coordination (PICC) - is a multidisciplinary mental health team in partnership with San Antonio Police Mental Health Unit (SAPD), San Antonio Fire Department (SAFD) and The Southwest Texas Regional Advisory Council (STRAC). The team consists of mental health professionals, mental health officers and medic. As part of this team, an approach was created in effort to reduce emergency detentions and the subsequent use of emergency and inpatient services by providing ongoing engagement and wraparound care tailored specifically to each patient's unique needs. This program requires a rotating on call work schedule as well as working on holidays. * Genesis Texas Correctional Office on Offenders with Medical or Mental Impairments (TCOOMMI): Intensive outpatient program for felony probationers and parolees with serious and persistent mental illness (SPMI) and substance use challenges. This program is intended to divert individuals from the criminal justice system. Criminal Justice referrals only requiring weekly and monthly communication regarding treatment participation. * Diversion Texas Correctional Office on Offenders with Medical or Mental Impairments (TCOOMMI): Intensive outpatient program for individuals with serious and persistent mental illness (SPMI) on Pre-Trial supervision. Program individuals may be eligible to receive case management services, medication management, psychosocial rehabilitation, and substance abuse interventions. Criminal Justice referrals only requiring weekly and monthly communication regarding treatment participation. * Severe and Persistent Mental Illness (SPMI): Serves individuals on Pre-Trial supervision. Program individuals may be eligible to receive case management services, medication management, psychosocial rehabilitation, and substance abuse interventions. * Court Ordered Treatment (COT): Comprehensive mental health outpatient services court ordered for individuals found not guilty by reason of insanity. * Outpatient Competency Restoration (OCR): Outpatient services for individuals who have been court ordered to receive competency education because they have been found Incompetent to Stand Trial and have a mental health diagnosis. * County Court 12 (CC12): Program is comprised of phases in which community, mental health, as well as substance treatment needs are addressed for individuals currently on probation lasting up to one year to further reduce recidivism. * Assisted Outpatient Treatment (AOT): Civil court-ordered outpatient mental health program for individuals who have severe and persistent mental illness and have been non-compliant with past psychiatric treatment. Program includes psychiatric medication management, psychosocial rehabilitation services, nursing services, case management and community support services. Community Reintegration: Jail diversion community mental health program that provides immediate assessment for mental health treatment for misdemeanor pre-trial cases to include psychiatric medication management and comprehensive community support services. * Mental Health (MH) Court: The Mental Health Court program diverts individuals from jail to comprehensive behavioral health treatment. DDRF: Residential treatment jail diversion program serving adult male and female individuals dually diagnosed with mental health and substance use disorders. * Jail Based Competency Restoration (JBCR) - This program offers legal education to individuals with mental illness who are residing in the Bexar County jail, and who have been found to be incompetent to stand trial. Staff will work with inmates in jail facility and utilize evidence-based curriculum in a group and individual setting to help with restoring individuals to competency so that they can then stand trial and resolve their charges. Participants also work closely with psychiatrist, psychologist and nurse staff to receive symptom stabilization through medication management, and ongoing assessment geared towards successful completion of the program. * Justice Intake and Assessment Annex (JIAA): CHCS Clinicians work within the Bexar County's Justice Intake & Assessment Annex 24/7 to assess arrested individuals with mental health and/or substance use needs. Eligible individuals are given the opportunity to participate in outpatient treatment via a Personal Recognizance (PR) bond release. * Community Alternatives to Incarceration Program (CAIP): Assists individuals in Felony and misdemeanor drug courts to improve their quality of life and further reduce recidivism by incorporating community-based case management services, psychiatric medication management, counseling, and skills training. * Dual Diagnosis Residential Facility (DDRF): Residential treatment jail diversion program serving adult male and female individuals dually diagnosed with mental health and substance use disorders. * ACCESS: This program provides outpatient mental health services, including medication management, case management, and psychosocial rehabilitation for individuals on Parole or Probation working with community supervision officers. Criminal Justice referrals only requiring communication with the supervising officer. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * Master's Degree in Social Work, Psychology, Counseling, or a related behavioral health field from an accredited university, or, * Master's Degree in a Human Services field from an accredited university with a minimum of 27 hours of Behavioral Health coursework. * Complete the Qualified Mental Health Professional Community Services (QMHP-CS) within six (6) weeks of hire or transfer. Licenses or Certifications * Justice Intake and Assessment Annex (JIAA) Programs: Must have and maintain current license in good standing in the State of Texas as a Licensed Professional Counselor Associate (LPC-A) Other Requirements * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. * PICC and SMART Senior Care Managers must pass a CJIS background screening. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment. * NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation. * NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage. * Depending on assigned unit/program, applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following may result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. OTHER JOB REQUIREMENTS * None PREFERRED QUALIFICATIONS * One (1) year experience with or knowledge of trauma-informed care, crisis intervention or emergency services. * Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed. SUPERVISION * Job has no responsibility for the direction or supervision of others. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: * Applicable software applications. * Center for Health Care Services Safety Administrative Directives. * Community resources. * Electronic Medical Records. * Medical terminology. * Modern office procedures, methods and computer equipment. * Requirements of Medicaid and other funding resources. Skilled in: * Case Management Principles. * Customer service. * Organization and time management. * Performing a variety of duties, often changing from one task to another of a different nature. * Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios. Ability to: * Accurately organize and maintain paper documents and electronic files. * Effectively communicate, both verbally and in writing. * Ensure compliance with all State regulations and CHCS policies. * Establish and maintain effective working relationships. * Maintain accurate and complete records. * Maintain the confidentiality of information and professional boundaries. * Meet schedules and deadlines of the work. * Understand and carry out oral and written directions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. * The position requires occasional transport of a consumer. Monday-Friday 8:30am-5:30pm 928 West Commerce (PEC) Code : 2003-5 SALARY RANGE: $61,870.67-$62,479.90

Develops and coordinates participation and implementation of community outreach events while also developing promotional materials and activities related to such events. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. * Acts as point of contact for partnering agencies and various community stakeholders seeking representation at community events and/or speaking engagements. * Coordinates participation at community outreach events and conferences. * Coordinates presenters at requested speaking engagement events. * Coordinates and acts as the point of contact for our Service Anniversary event as well as the Company picnic (each held annually). * Develops program appropriate promotional items for events. * Produces speaking points/general marketing points for resource fair attendees. * Assist with photo procurement and social posting as needed. * Serves as a marketing and special events liaison for internal stakeholders. * Available nights and weekends (when required) for community outreach events. * General business administrative tasks regarding tracking and budgeting. * Performs other related duties as required. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * Bachelor's Degree in Marketing, Business Administration, Communications or a related field and three (3) years of experience working in community outreach/event planning or liaison positions. Licenses or Certifications * None OTHER JOB REQUIREMENTS * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment. * NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation. * NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage. PREFERRED QUALIFICATIONS * Experience working in a behavioral/community health or other social services/non-profit context. Demonstrated organizational ability and ability to work in a fast-paced environment. * Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed. Video editing skills preferred. * Adobe Creative Suite knowledge preferred. SUPERVISION * Job has no responsibility for the direction or supervision of others. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: * Applicable software applications. * Marketing collateral and resources. * Modern office procedures, methods and computer equipment. * Principles and practices of budgeting. * Social media platforms. * Special event planning and coordination. Skilled in: * Organization and time management. * Performing a variety of duties, often changing from one task to another of a different nature * Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios. * Public relations and public speaking. Ability to: * Accurately organize and maintain paper documents and electronic files. * Coordinate meetings, conferences, and events. * Effectively communicate, both verbally and in writing. * Establish and maintain effective working relationships. * Maintain accurate and complete records. * Maintain the confidentiality of information and professional boundaries. * Meet schedules and deadlines of the work. * Promote CHCS to the community. * Secure and track funding . * Understand and carry out oral and written directions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. Monday - Friday 8:30am - 5:30pm 6655 First Park Ten - CSS Plaza Code : 6963-3 SALARY RANGE: $49,323.21-$52,232.93

Provides coordination of administrative departments/functions, organizes executive offices of C-level executives and executes projects as assigned. Provides complex, administrative support to the head of a department or upper management performing a wide variety of professional administrative/ clerical duties including handling confidential and sensitive information, composing correspondence, report writing, coordinating schedules, investigative research, creation and generation of reports, and other related tasks. May exercise independent judgment and provide guidance to other staff. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. * Acts as key point of contact for Executive team member by establishing rapport with key stakeholders to enable effective management of strategic projects. * Maintains budget, departmental expenses, procedures, protocols, policies, and critical/sensitive data. * Maintains system of unit deadline assignments. Develops and coordinates the system of incident reports, files, records, and manuals. * Coordinates, organizes, and monitors project/meeting agendas, materials, invitations, meeting minutes, reports, and presentations. * Oversees purchase orders and invoice processing/tracking of office and unit supplies and associated inventory for area of assignment. * Performs routine office duties including filing, faxing, typing, copying, maintaining records, answering telephone, and assisting manager with scheduling and administration. * Provides complex administrative support to the assigned Executives including meeting, calendar and travel management. * Responsible for time and attendance for assigned units. * Support and work alongside other functional and Executive Admin to ensure consistency and efficiency within the groups. * Proactively identify process flows which could be improved upon and maintain an active presence. * Performs other related duties as required. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * High School Diploma or GED equivalency is required. * Four (4) years of experience in administrative and/or secretarial work. * Proficiency with standard Microsoft Office applications and system databases. Licenses or Certifications * None. Other Requirements * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. PREFERRED QUALIFICATIONS * Bachelor's degree in Business Administration, Human Resources or a related field from an accredited university. SUPERVISION * Work may require supervising one or more clerical staff and monitoring including providing input on hiring/disciplinary actions and work objectives/ effectiveness, performance evaluations, and realigning work as needed. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: * Applicable software applications. * Modern office procedures, methods, and computer equipment. * Principles and practices of office administration. * Program services in area of assignment. * Purchasing best practices. Skilled in: * Customer service. * Organization and time management. * Performing a variety of duties, often changing from one task to another of a different nature. * Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios. * Problem solving. Ability to: * Accurately organize and maintain paper documents and electronic files. * Effectively communicate, both verbally and in writing. * Establish and maintain effective working relationships. * Maintain accurate and complete records. * Maintain the confidentiality of information and professional boundaries. * Meet schedules and deadlines of the work. * Process and gather information. * Understand and carry out oral and written directions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various cares. Monday - Friday 8:30am - 5:30pm 6800 Park Ten - South Code : 6658-3 SALARY RANGE: $61,870.67-$64,649.58

Ensures the validity and accuracy of Health Outcomes Centers (HOC) patient data by providing timely and accurate data collection under the direction and guidance of the Department Director. DUTIES AND RESPONSIBILITIES: 1. Work closely with medical providers and pharmacy teams to ensure prior authorization approval for specialty medications. 2. Manage the tracking and collection of clinical data from multiple sources. 3. Maintain accurate patient status tracking through HIPAA compliant electronic databases. 4. Respond to phone calls from patients, medical providers and clinical staff members in a timely fashion. 5. Conduct patient outreach calls. 6. Capture patient data using registry-specific case report forms (CRFs). 7. Review and answer queries regarding case report forms (CRFs) within a timely fashion. 8. Prepare for next day clinic by identifying appointment types and chart preparation. Updates pre-registering patients and screening patients for program eligibility. 9. Manage patient enrollment and report issues to HOC Director. 10. Escalate major issues with study sites or patients to HOC Director. 11. Provide exceptional customer service internally and externally. Greets each customer with appropriate introduction. Address concerns prior to end of interaction. Assists with other departments as needed. 12. Performs other related duties as assigned. JOB QUALIFICATIONS: High school diploma or equivalent required. Minimum one (1) year experience in healthcare required Bachelor's degree in life sciences or related field highly desirable. Medical office experience preferred. Customer service skills required. Experience with EMR/EHR preferred. Experience with prior authorization preferred. Data entry experience required. Bilingual in English and Spanish preferred. May need to travel using personal vehicle. Scheduled hours and/or work locations are subject to change. PHYSICAL ACTIVITIES AND REQUIREMENTS: Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects. Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly. Hearing: Able to hear average or normal conversations and receive ordinary information. Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers. Visual: Average, ordinary, visual acuity necessary to prepare or inspect documents or other materials. Physical: Sedentary work; sitting most of the time. May have to lift folders, files, papers, audio/video equipment, and other such items weighing up to approximately 25 lbs.

The Behavioral Health Consultant (BHC) -Psychologist is an embedded full-time member of the primary care team and provides clinical behavioral health services within a primary care setting, including cognitive and behavioral interventions to individuals with mental health or substance use disorders. Collaborates with primary care providers to enhance understanding of patients, coordinate care, plan and implement treatments, and monitor progress. The primary role of a BHC is to provide consultation and support to the Primary Care Provider (PCP) before, during and after patient visit. Interdisciplinary decision making about medical treatment plan often occurs as the primary care provider looks to the BHC to understand the influence of psychiatric conditions on health conditions. The BHC-Psychologist also conducts brief (primary care appropriate) cognitive assessments. BHC-Psychologist also acts as a consultant to the behavioral health treatment team and helps clinically inform the care of the patient. The BHC-Psychologist assists and helps the Director provide clinical supervision and training to students, interns, and residents who are completing their training in the Primary Care Behavioral Health (PCBH) Model of integration. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. * The Behavioral Health Consultant (BHC) maintains an open access schedule and is proactive in providing behavioral health consultations to new and returning primary care patients. * Is actively involved in treatment plan changes, discussion of medication regimens, and provision of evidence-based interventions (e.g., motivational interviewing, cognitive-behavioral interventions) for patients who are not improving as expected. * Provides brief, targeted, real-time assessment/interventions to address a wide range of co-morbid health, mental health, and substance abuse problems that uniquely arise in a behavioral health clinical population during primary care visits. * Collaborates with case managers, nurse care coordinator, and integrated care coordinator to address the psychosocial aspects of chronic and acute diseases. * Connects patients with peer supports, community resources, and crisis assessment and/or intervention as necessary. * Promotes the importance of social supports and good lifestyle choices. * Identify and interpret population health outcome data for timely recommendations to the primary care team for individual patient care using tools such as patient registry. * Actively participates in formal (i.e., team huddles, medical provider meetings) and informal (i.e., unscheduled consultations) communications with the primary care team and with behavioral health team members. * Is actively involved in the training program for Behavioral Health Consultants at the Center, provides clinical supervision and precepting to trainees (doctoral practicum students and pre-doctoral psychology residents) who are learning the Primary Care Behavioral Health model. * Lead the BHC team in creating clinical pathways for integrated care and treatment of common chronic conditions and their sequelae. * Assist the Director of Psychology and training in quality improvement and program development as it relates to clinical practices in various clinics. * Performs other related duties as required. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * Doctoral degree (PhD or PsyD) in clinical, counseling, or health psychology from an APA-accredited program. * Completion of an APA-accredited internship/residency. * 1-2 years of experience in a Primary Care setting. * The education required to become a licensed psychologist is about 8-10 years of education/training/experience. Licenses or Certifications * Licensed Psychologist in Texas, licensed by the Texas State Board of Examiners of Psychologists, now known as the Texas Behavioral Health Council. * Licensed Psychologist in good standing in state of Texas required. OTHER REQUIREMENTS * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. * Must have working knowledge of State and Federal laws and professional standards related to psychological and treatment of behavioral health. * Must have working knowledge of the principles of the development, implementation, and documentation of individualized care and treatment. * Must be willing to complete requirements for becoming an associate professor/adjunct faculty from sponsoring institution for training programs. * Proficient in Microsoft Office Suite: Outlook, Word, Excel, Power point, etc. Ability to efficiently document in electronic health record. . * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment. * NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation. * NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage. PREFERRED QUALIFICATIONS * Specialized training working in primary care and/or integrated settings; not required, but training or education in health psychology also helpful. * Demonstrated intermediate to advanced competency in deploying evidence-based practices commonly used in PC settings, i.e., Motivational Interviewing (MI), CBT, Problem Solving Therapy (PST), Behavioral Activation (BA), Relapse Prevention, Acceptance and Commitment Therapy (ACT), biofeedback, etc. * Demonstrated ability and skills to understand psychopharmacology and its impact on medical and psychiatric conditions. * Experience with psychological assessment and treatment of children and adolescents. * Completion of an APA-accredited post-doctoral fellowship under the supervision of a Licensed Psychologist, or the completion of post-doctoral hours under the supervision of a Licensed Psychologist Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed. SUPERVISION * Job has no responsibility for the direction or supervision of others. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: * Integrated Care practices, specifically the Primary Care Behavioral Health Model * Psychological theories related to behavior change * Crisis management; safety and risk assessments * Health and safety code and ethical guidelines * Applicable software applications * Modern office procedures, methods and computer equipment Skill in: * Critical thinking * The delivery of evidenced-based interventions. * Literature review and research * Informatics, managing an electronic health record and the use of digital technology for organization and practice management . * Effective practice management * Organization and time management * Performing a variety of duties, often changing from one task to another of a different nature * Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios Ability to: * Respond to emergencies and crisis situations. * Conduct brief screenings and clinical assessments. * Provide evidence-based brief interventions in primary care. * Effectively communicate, both verbally and in writing. * Establish and maintain effective working relationships on an interdisciplinary team. * Maintain accurate and complete records. * Meet schedules and deadlines of the work. * Understand and carry out oral and written directions. * Accurately organize and maintain paper documents and electronic files. * Maintain the confidentiality of information and professional boundaries. * Ability to conduct sessions face-to-face, over the phone, or by telemedicine / video conference call. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete SAMA and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. Monday-Friday 8:00am-5:00pm 1954 E Houston Code : 6676-3 MAXIMUM SALARY: $86,923.24

Under general supervision performs both front office and back office duties to include direct patient care and related support services. Responsible for assisting in the delivery of health care to patients in all specialty areas. Mentors, trains and provides guidance to clinic support staff. Monitors provider daily schedules and ensures all appointments are filled at capacity. DUTIES AND RESPONSIBILITIES: 1. Mentors, trains and provides guidance to clinic support staff in day-to-day operations of the front and back office. Ensures that all medical assistant tasks and duties are completed in a timely and efficient manner. Assists in the coordination of referrals, and patient communication and education. 2. Administers injections, assists with non-invasive and direct patient care procedures, such as pap smears, EKGs, phlebotomy, minor surgeries, vision and hearing screenings and waive testing. Assists with medical examinations as directed and within the medical assistant scope of practice. Ability to perform medical assistant duties in all specialty areas. 3. Obtains patient medical history, vital signs, and ensures that all quality metrics are completed and documented in compliance with the Center's policies and accreditation agencies. Participates and prepares for Center internal/external audits. 4. Maintains inventory of medical supplies, immunization and operating supplies. Ensures that all equipment is calibrated, charged, and cleaned. Stocks required medical supplies in exam rooms. 5. Registers patients to include updating patient demographics, verifying and activating appropriate patient insurance plans as needed. Ensures accurate and complete posting of encounter data and selection of correct funding/insurance plans. Ensures that daily payments collected reconcile with the Electronic Practice Management (EPM) system collections report. 6. Prepares for next day clinic by identifying appointment types and chart preparation; Updates proof of income, pre-registering patients, and screening patients for program eligibility. Obtain health plan member rosters and make contact with members to schedule annual, initial or recall visits with their provider. Monitors providers' daily schedules and ensures all appointments are filled at capacity. 7. Provides exceptional customer service internally and externally. Greets each customer with appropriate introduction. Addresses concerns prior to end of interaction. Assists with other departments as appropriate. 8. Performs other related duties as assigned. JOB QUALIFICATIONS: High school diploma or equivalent required Minimum three (3) years' experience as a Medical Assistant required One (1) year leadership experience in a health care setting preferred Experience with EMR/EHR preferred Experience in a primary health care setting preferred Bilingual in English and Spanish preferred Proficient in the use of personal computers, including Microsoft Word, Excel, Outlook Certified in Basic Life Support (BLS), American Heart Association Ability to travel to other clinic sites as needed Scheduled hours and/or work locations are subject to change REQUIRED PHYSICAL ACTIVITIES AND REQUIREMENTS: Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects. Normal fine and gross motor control of fingers and hands. Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly. Hearing: Able to hear average or normal conversations and receive ordinary information; hear whispered voice at five (5) feet. Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers. Visual: Visual acuity necessary for the proper evaluation of a patient and to prepare or inspect documents or other materials. Ability to accurately view computer monitors Physical: Sitting 20-30% of time and standing, walking 70-80% of time. Lift up to 25 lbs; push and pull up to 45 lbs. Able to bend at the waist, twist and turn along axial plane.

Serves as Certifying Authority (CA) for the Special Supplemental Program for Women, Infants, and Children (WIC) Department. Provides and documents nutrition, breastfeeding education and services to individuals and groups and clients. Assists in cross training other employees, continuing quality assurance and improvement including outreach. DUTIES AND RESPONSIBILITIES: 1. Serves as Certifying Authority. Conducts nutrition assessments; obtains and documents anthropometric measures, hematocrit / hemoglobin, and diet /health history for applicants within the WIC MIS. Identifies risk conditions, prescribes individual food packages, maintains proper format and documentation within the family record. Performs all duties following HHSC and local agency policies, procedures, and guidelines. 2. Educate participants in nutrition and breastfeeding in various modalities to groups and individuals, including over the phone and virtual visits. 3. Consults with client's health care provider on participant's dietary habits, needs, and dietary prescriptions. Review, approve and issue appropriate medical request for food and formula. Assist participants in developing a nutritional goal. Refer participants to Registered or Licensed Dietitian, IBCLC or Health Care Provider as necessary. 4. Monitors and maintains quality standards. Documents audit trail for issuance and destruction of returned formula. 5. Ensures compliance with required training to include attending conferences and meetings; may include travel and assist with outreach activities. 6. Provides excellent internal/external customer service via telephone, fax or face-to-face contact to assist participants. 7. Monitors quantities of supplies, literature and forms, notifies Dietitian or WIC Certification Specialist of supply levels. Assists with development and implementation of Annual Nutrition Education Plan, client surveys and training. 8. Performs other duties as assigned. JOB QUALIFICATIONS: Minimum one (1) year experience in nutrition or related Associates in Applied Science (AAS) or related degree in Dietetic Technology, Nutrition or higher Dietetic Technician, Registered (DTR) by the Commission on Dietetic Registration or grandfathered by the Texas Department of State health Services Thorough knowledge of nutrition, counseling and education techniques Prior WIC experience preferred Bilingual in English and Spanish required Basic office skills including filing, typing, calculator use and computer literacy Available for travel Certified in Basic Life Support (BLS), American Heart Association Scheduled hours and/or work locations are subject to change PHYSICAL ACTIVITIES AND REQUIREMENTS: Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects. Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly. Hearing: Able to hear average or normal conversations and receive ordinary information. Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers. Visual: Average, ordinary, visual acuity necessary to prepare or inspect documents or other materials. Physical: Moderate activity; assist staff and monitoring flow. May have to lift folders, files, papers, audio/video equipment, and other such items weighing up to approximately 25 lbs.

A Community Health Worker serves as a liaison between the community and health care, government and social service systems. CHW's assist individuals and communities in adopting healthy behaviors and risk reduction techniques. Conducts street outreach in the community to promote, maintain, and improve individual and community health. CHW's provide information on available community resources and complete referrals to such agencies, provides social support and informal counseling, advocates for individuals and community health needs, and provides harm reduction training and supplies. May collect data to help identify community health needs. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. * Utilize Motivational Interviewing techniques to facilitate engagement and potential enrollment into intensive residential services. * Maintain weekly communication with all current and potential consumers * Utilize CMBHS to assist consumers with developing a Services Plan to identify and resolve potential barriers to a successful recovery. * Document all engagements, interim services, case management, referrals, and follow up in CMBHS * Provide psychoeducation on the benefits or receiving treatment to all current, and potential consumers. * Coordinate services provided with the treatment team to avoid duplication of services * Complete discharge follow-up engagement with all consumers who discharge from intensive residential services. * Performs other related duties as required. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * High School diploma or equivalency. * One (1) year of experience working with the population of focus. Licenses or Certifications None Other Requirements * Must be able to obtain Texas Department of State Health Services (DSHS) CHW certification within 6 months from start date of employment. * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. * Must be able to work in harsh climate conditions. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment. * NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation. * NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage. SUPERVISION * Job has no responsibility for the direction or supervision of others. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: * Applicable software applications, office procedures, methods and computer equipment. * HIV, HCV, and other communicable diseases associated with substance use. * Knowledge of social skills demonstrative of empathy and support. * Programs and services provided by governmental and non-governmental organizations . Skilled in: * Building rapport with population of focus. * Interpersonal, community building, and conflict mediation. * Organization and time management. * Performing a variety of duties, often changing from one task to another of a different nature. Ability to: * Accurately organize and maintain paper documents and electronic files. * Adapt to changing work schedules. * Assess consumer health needs. * Comply with and participate in quality assurance and quality improvement processes. * Discuss sexuality openly and comfortably. * Effectively communicate, both verbally and in writing * Establish and maintain effective working relationships. * Maintain accurate and complete records. * Maintain confidentiality and professional boundaries. * Meet schedules and deadlines. * Understand and carry out oral and written directions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Must be able to lift up to 25lbs, stand & walk up to 8 hours per workday. * Must be able to work in extreme heat or cold for up to 8 hours per workday. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. Monday - Friday 8:30am - 5:30pm 601 N Frio Bldg. 2 Code : 4714-2 HOURLY RATE RANGE: $18.33-$18.51

Skills Trainer provides skills training and development to youth and parent towards achievement of documented goals in the Wraparound Plan (treatment plan) such as, community integration, activities of daily living, socialization, relationship-building and communication. The supports may be provided in the participant's residence or in community settings. These supports must be targeted at enabling the youth to attain or maintain their maximum potential. These supports may serve to reinforce skills or lessons taught in school, therapy, or other settings. Skills training is used to address negative behaviors that are symptoms of emotional disturbance. A skills trainer works with youth (face-to-face) to build skills that improve their ability to cope with their unique symptoms. These skills will help youth function independently in school, at home, and in the community. Skills training is also available for parents (face-to-face). This goes beyond basic parenting techniques and is specifically designed to help parent address their youth's mental health needs. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. * Provides direct clinical services to Youth and/or Parents. * Participates in monthly Wraparound Team Meetings and emergency Wraparound Team Meetings. * Collaborates on development of the Wraparound Plan (Treatment Plan). * Ensures clinical documentation is submitted in accordance with CHCS standards, and contract specific requirements. * Participates in centralized scheduling process. * Performs other duties as assigned. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * Bachelor's degree in Behavioral Health or a related field from an accredited university. * One (1) year experience working with children with serious emotional disturbance (SED). Licenses or Certifications * None Other Requirements * Must be able to successfully complete the Qualified Mental Health Professional Community Services (QMHP-CS) within six (6) weeks of hire or transfer. * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. PREFERRED QUALIFICATIONS * Prior working experience in Skills Training & Development. * Prior working experience with or knowledge of trauma-informed care. * Current Wraparound Training. * Aggression Replacement/Skill streaming Training. * Nurturing Parenting Training. * Barkley's Defiant Child/Teen Training. * Seeking Safety Training Preparing Adolescents for Young Adulthood (PAYA) Training. * Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed. SUPERVISION * Job has no responsibility for the direction or supervision of others. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: * Applicable software applications. * Center for Health Care Services Safety Administrative Directives. * Community resources. * Electronic Medical Record. * Medical terminology. * Mental Health Intensive/Targeted Case management. * Modern office procedures, methods, and computer equipment. * Requirements of Medicaid and other funding resources. Skilled in: * Customer service. * Organization and time management. * Performing a variety of duties, often changing from one task to another of a different nature. * Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios. Ability to: * Accurately organize and maintain paper documents and electronic files. * Effectively communicate, both verbally and in writing. * Ensure compliance with all State regulations and CHCS policies. * Establish and maintain effective working relationships. * Maintain accurate and complete records. * Maintain the confidentiality of information and professional boundaries. * Meet schedules and deadlines of the work. * Understand and carry out oral and written directions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. 6800 Park Ten Blvd - East Monday - Friday 10:00 am - 7:00 pm Code : 6692-5 SALARY RANGE: $44,038.25-$44,038.25

Under general supervision performs both front office and back office duties to include related support services. DUTIES AND RESPONSIBILITIES: 1. Assists with the day-to-day operations of the front and back office. Ensures that all medical assistant tasks and duties are completed in a timely and efficient manner. Assists in the coordination of referrals, and patient communication. 2. Administers injections, assists with non-invasive and direct patient care procedures, such as EKGs, vision and hearing screenings, waive testing. Assists with medical examinations as specified and within the medical assistant scope of practice. 3. Obtains patient medical history, vital signs, and ensures that all quality metrics are completed and documented in compliance with the centers regulatory and accreditation agencies. Participates and prepares for Center internal/external audits. Ability to perform medical assistant duties in all areas. 4. Maintains inventory of medical supplies, immunization and operating supplies. Ensures that all equipment is calibrated, charged, and cleaned. Maintains and stocks required medical supplies in exam rooms. 5. Registers patients to include, updating patient information, data entry of demographics, and any other required information as described by policy. Verifies and activates appropriate patient insurance plans as needed. Ensures accurate posting of encounter data and posts to appropriate funding/insurance plans. 6. Completes end of day reconciliation reports, ensures that cash collected reconciles with system cash report and ensures that cash is secured and deposited into safe at end of day. 7. Prepares for next day clinic by identifying appointment types and chart preparation; Updates proof of income, pre-registering patients, and screening patients for program eligibility. 8. Provides exceptional customer service internally and externally. Greets each customer with appropriate introduction. Addresses concerns prior to end of interaction. Assists with other departments as appropriate. 9. Performs other related duties as assigned. JOB QUALIFICATIONS: High school diploma or equivalent required Minimum one (1) year experience as a Medical Assistant and/or a Medical Assistant Diploma and/or a Medical Assistant Certification Experience with EMR/EHR preferred Experience in a primary health care setting preferred Knowledgeable of personal computers Certified in Basic Life Support (BLS), American Heart Association Ability to travel to other clinic sites as needed Scheduled hours and/or work locations are subject to change REQUIRED PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS: Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects. Normal fine and gross motor control of fingers and hands. Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly. Hearing: Able to hear average or normal conversations and receive ordinary information; hear whispered voice at five (5) feet. Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers. Visual: Visual acuity necessary for the proper evaluation of a patient and to prepare or inspect documents or other materials. Ability to accurately view computer monitors Physical: Sitting 20-30% of time and standing, walking 70-80% of time. Lift up to 25 lbs; push and pull up to 45 lbs. Able to bend at the waist, twist and turn along axial plane.

Responsible for end-user and systems support by logging and tracking of issues related to the maintenance, repair and upkeep of organizational Information Systems. to include, but not limited to desktops, laptops and printers. Installation and troubleshooting of software, phone system, desktops, audio visual equipment, network and other related. DUTIES AND RESPONSIBILITIES: 1. Provides expert technical support, guidance, and training to end-users on computing equipment, applications, and enterprise solutions on-site, by phone, email or remote support session. 2. Ensures all end-user support requests submitted via help desk portal, email, phone, instant messaging, or verbal communications are properly documented, worked, resolved, and dispositioned appropriately in the Help Desk system. 3. Manages user account information, group membership and email mailboxes. 4. Maintains work log of daily operational tasks required for provisioning and maintaining operable hardware inventory. 5. Installs, configures, and troubleshoots computing equipment, peripherals, applications, and medical devices. 6. Works on infrastructure installations including structured cabling, networking equipment, wireless access points, audio/video conferencing equipment, security cameras and UPS devices. 7. Collaborates on joint team projects and with other departments to assist with developing and implementing solutions to meet business needs. 8. Stays current with employed technologies and solutions, engages in personal development initiatives, contributes resolutions to IT KB articles and participates in after-hours support coverage. 9. Provides excellent internal and external customer service. Addresses and assists patients, staff, vendors, contractors, guests, and business partners with the highest level of courteousness and professionalism. 10. Performs other related duties as assigned. JOB QUALIFICATIONS: High School Diploma or equivalent required Minimum 2 years' experience of technical support and user account management preferred. Associates degree in Information Systems or equivalent preferred Ability to demonstrate knowledge of Windows operating systems, networking fundamentals, Active Directory. Willing to complete A+, Network+, or Security+ certification within 6 months of hire date Scheduled hours and/or work locations are subject to change Travel required; must have dependable transportation and clear driving record PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS: Finger Dexterity: Using fingers to make small movements when repairing laptop or desktop. Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly. Hearing: Able to hear average or normal conversations and receive ordinary information; hear whispered voice at five (5) feet. Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers. Visual: Visual acuity necessary for the proper evaluation of troubleshooting PC/LAN issues and prepare or inspect documents or other materials. Ability to accurately view computer monitors Physical: Sitting 20-30% of time and standing, walking 70-80% of time. Climbing stairs/ladders; crouching or crawling during Technician duties. May have to lift, pull, push heavy equipment, and other such items weighing up to approximately 70 lbs. Able to bend at the waist, twist and turn along axial plane.

Serves as team lead by mentoring, training and providing guidance to Competent Authorities (CA's) and staff. Serves as CA, coordinator role(s) to the Special Supplemental Program for Women, Infants, and Children (WIC) Department. Provides and documents nutrition education services individually and in groups, dietary assessment, and breastfeeding promotion to clients. Conducts quality assurance monitoring. Attends training / continuing education, assists with training program improvement and outreach activities. DUTIES AND RESPONSIBILITIES: 1. Serves as a team leader by mentoring, training, and providing guidance to WIC support staff. Serves as a preceptor to student interns and/or WIC Certification Specialist. Performs all duties according to local agency policies, procedures, and guidelines. 2. Serves as CA. Conducts nutrition assessments, obtains and documents anthropometric measures, hematocrit / hemoglobin, and diet /health history for applicants Identifies risk conditions and prescribes individual food packages, maintains proper chart format / and documentation. 3. Plans, documents and provides nutrition/ breastfeeding counseling, support and education services in various modalities to groups and individuals. Consults with client's health care providers on clients' dietary habits, needs, and dietary prescriptions, reviews client's nutrition education needs and provides high risk counseling. 4. Monitors and maintains quality standards, completes chart audits and reports. Documents audit trail for issuance of formula, breast pumps, and other controlled items. Submits monthly, quarterly and annual reports, as appropriate and identifies training needs. 5. Serves in coordinator role(s) as required by WIC program. Plans, develops, obtains approval for and implements Annual Nutrition Education and Breastfeeding Plan. 6. Provides excellent internal/external customer service by telephone, email, video conference, fax or face-to-face contact to assist members. 7. Ensures compliance with required training to include attending conferences and meetings, which may include travel. Maintains current information on nutrition / breastfeeding issues, seeks continuing education opportunities (local and distance). 8. Assists with client surveys, orders supplies, literature and forms, assists with outreach. 9. Performs other duties as assigned. JOB QUALIFICATIONS: Bachelor's degree or higher required Registered or Licensed Dietitian required Thorough knowledge of nutrition, counseling and education techniques Enthusiastic about nutrition and breastfeeding and have a desire to share that enthusiasm Bilingual in English and Spanish preferred Knowledge of basic office skills including filing, typing, calculator use and computer literacy Available to travel as needed Certified in Basic Life Support (BLS), American Heart Association Scheduled hours and/or work locations are subject to change PHYSICAL ACTIVITIES AND REQUIREMENTS: Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects. Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly. Hearing: Able to hear average or normal conversations and receive ordinary information. Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers. Visual: Average, ordinary, visual acuity necessary to prepare or inspect documents or other materials. Physical: Moderate activity; assist staff and monitoring flow. May have to lift folders, files, papers, audio/video equipment, and other such items weighing up to approximately 25 lbs.

The Practice Manager is responsible for the day-to-day effective and efficient management of business activities and resources in the operation of the clinical practice. This position collaborates with the clinic site lead physician to assure that the assigned practice operates in accordance with the Center's policies and procedures. DUTIES AND RESPONSIBILITIES: 1. Management of all business activities and resources throughout the practice, including creation, implementation, and results facilitation of all clinic site functions to maximize efficiencies and maintain budget controls. This includes the constant oversight of department financials, human resources, inventory management, quality assurance and control, patient satisfaction and compliance monitoring. Ensure assigned clinical teams achieve a 90 percentile or higher in meeting productivity goals. 2. Management of front and back office staff including work allocation, staffing coverage and problem resolution; monitor staffs time and attendance; evaluates performance and makes recommendations for personnel actions; ensure staffs achieve peak productivity and performance. Ensures training and adherence of clinic staffs to policies, procedures, and, standards; coordinates in-service training, continuing education, orientation, competency reviews, and other related training functions. 3. Oversee and guide efficient patient flow from entry to dismissal and monitor patient outcomes. Ensures accuracy and quality control of administrative and clinical operations. Direct, organize and formulate weekly, monthly, and/or annual clinic performance reports associated with practice operations. 4. Ensure development and maintenance of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the practice site and compliance with federal, state, and other regulatory and accreditation agencies. Oversee compliance of federal and state funded programs, collaborative, and grant management. 5. Participates in the planning, development, monitoring and coordination, of the Quality Assurance/ Performance Improvement program activities to ensure compliance with regulatory and accreditation agencies. 6. Present to others via telephone or directly in a personal and professional manner. 7. Serves as liaison in coordination of support services for practice operations. Coordinate outreach opportunities to promote the practice image within the community. 8. Assist with annual budget preparations, monitor monthly operating budgets, and provides fiscal direction to the practice site. 9. Performs other related duties as assigned. JOB QUALIFICATIONS: Bachelor's degree in Healthcare, Management, or related field required or; Four (4) years' experience in the healthcare field plus a High School Diploma and/or Associates degree may be substituted for a Bachelor's degree Minimum three (3) years management experience required Minimum of three (3) years experience managing ambulatory practices - both business and clinical operations required Minimum of three (3) years of direct patient interaction; experience serving culturally diverse patient populations Must have strong verbal and written communication, interpersonal, and, organizational skills Must be knowledgeable of personal computers to include word processing, spreadsheets and Internet//Intranet navigations Scheduled hours and/or work locations are subject to change Ability to travel as needed PHYSICAL ACTIVITIES AND REQUIREMENTS: Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects. Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly. Hearing: Able to hear average or normal conversations and receive ordinary information. Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers. Visual: Average, ordinary, visual acuity necessary to prepare or inspect documents or other materials. Physical: Moderate activity; assisting nurses and monitoring flow. May have to lift folders, files, papers, audio/video equipment, and other such items weighing up to approximately 25 lbs.