CommuniCare jobs in San Antonio, TX

Serves as Certifying Authority (CA) for the Special Supplemental Program for Women, Infants, and Children (WIC) Department. Provides and documents nutrition / breastfeeding education and services to individuals and groups, for clients. Assists in cross training other employees, with continuing quality assurance / improvement and outreach. DUTIES AND RESPONSIBILITIES: 1. Serves as Certifying Authority (CA). Conducts nutrition assessments, obtains and documents anthropometric measures, hematocrit / hemoglobin, and diet /health history for applicants. Identifies risk conditions, prescribes individual food packages, maintains proper chart format and documentation. Performs all duties following state and local agency policies, procedures, and guidelines. 2. Plans, documents and provides nutrition/ breastfeeding counseling, support and education services in various modalities to groups, and individuals. Consults with client's health care provider's dietary habits, needs, and dietary prescriptions, reviewing client's nutrition education. 3. Monitors and maintains quality standards, completes chart audits and reports. Documents audit trail for issuance of formula, breast pumps, and other controlled items. 4. Inputs chart data prints and issues food instruments and new / replacement EBT cards. Audits charts for documentation and format and inputs chart corrections. 5. Ensures compliance with required training to include attending conferences and meetings which may include travel. Assists with outreach activities. 6. Provides excellent internal/external customer service by telephone, video conference, email, fax or face-to-face contact to assist patients with their health care needs. 7. Assists with development and implementation of Annual Nutrition Education and Breastfeeding Plan, client surveys and training. 8. Performs other duties as assigned. JOB QUALIFICATIONS: Bachelor's degree or higher in a nutrition related field required Knowledge of nutrition counseling and education techniques Prior WIC experience preferred Bilingual in English and Spanish preferred Basic office skills including filing, typing, calculator use and computer literacy Available to travel as needed Certified in Basic Life Support (BLS), American Heart Association Scheduled hours and/or work locations are subject to change PHYSICAL ACTIVITIES AND REQUIREMENTS: Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects. Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly. Hearing: Able to hear average or normal conversations and receive ordinary information. Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers. Visual: Average, ordinary, visual acuity necessary to prepare or inspect documents or other materials. Physical: Moderate activity; assist staff and monitoring flow. May have to lift folders, files, papers, audio/video equipment, and other such items weighing up to approximately 25 lbs.

Provides direct care services to individuals diagnosed with substance abuse, mental health illnesses, or dual diagnosis depending on area of assignment. Assists with admitting, discharging, monitoring, ensuring the overall well-being of consumers, complete consumer documentation, and conducts wellness checks. The Crisis Extended Observation Unit (EOU) and Josephine Recovery Center (JRC) are 24/7 facilities requiring 24/7 coverage. Integrated Care Technicians will be assigned a home station where much of their time will be spent. However, they will be cross trained to be able to float between the 24/7 operation sites to include Detox, Crisis EOU and the Crisis step down unit JRC. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. * Assists consumers with daily living skills and activities. * Completes intake and discharge paperwork. * Depending upon unit assignment, monitors medication self-administration under delegation and supervision by RN. * Ensures documentation is submitted in accordance with Center standards and meets all designated requirements. * Implements individual treatment plans while maintaining a safe, sanitary and therapeutic environment. * Monitors clients and performs wellness checks, observes and records client behavior and vitals. * Performs other related duties as required. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * High School diploma or equivalency * One (1) year of experience working with individuals with mental health and/or substance abuse who are homeless or unemployed Other Requirements * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. * Must be able to meet the physical requirements to complete SAMA and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. PREFERRED QUALIFICATIONS * Bilingual (English/Spanish) SUPERVISION * Job has no responsibility for the direction or supervision of others. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: * Applicable software applications * Basic medical terminology * Crisis intervention techniques * Modern office procedures, methods, and computer equipment * Principles and practices of recordkeeping Skilled in: * Customer service * De-escalation * Organization and time management. * Performing a variety of duties, often changing from one task to another of a different nature. * Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios. Ability to: * Accurately organize and maintain paper documents and electronic files. * Effectively communicate, both verbally and in writing. * Establish and maintain effective working relationships. * Interpret and explain medical documentation. * Maintain accurate and complete records. * Maintain the confidentiality of information and professional boundaries. * Meet schedules and deadlines of the work. * Understand and carry out oral and written directions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete SAMA and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. Sunday - Thursday 3p-11p 1 Haven for Hope Way Code : 4676-2 MAXIMUM HOURLY RATE: $17.46

The Family Nurse Practitioner / Physician's Assistant is responsible for providing evidence based medical care including diagnosis, treatment and/or proper referral, follow-up, education and counseling in Primary Care. Duties may include proving services to children and adolescents. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. * Conducts medical examinations and reviews collateral information of assigned patients in accordance with applicable guidelines. * Determines needs for consultation and assists in coordination of medical care and treatment provided at the direction of other specialists. * Examines patients, formulates diagnostic plans, defines and orders required diagnostic testing. * Interprets examination finding and test results and implements treatment plans. * Provides responses to patients and families when requested or needed. * Manages and maintains a program of comprehensive health for patients, including preventative medicine, behavioral sciences, and community health. * Prescribes and assesses effectiveness of pharmaceuticals, other medications, and treatment regimens as appropriate for patient medical conditions. * Promotes bridging between counseling, support staff, and medical staff to provide quality consumer care while executing medical duties. * Completes timely documentations required by the EMR and all other documentation according to medical license and Center standards. * Performs other related duties as required. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * Successful completion of an educational program for Physician Assistants accredited by the Commission on Accreditation of Allied Health Education Programs, or by that committee's predecessor or successor entities is required or, * Master's of Science in Nursing from an accredited Family Nursing Program and have FNP designation. Additional qualifying experience or completion of coursework at an accredited college or university in a job-related field. * Completion of an accredited relevant Residency Program. * Must apply to be credentialed with all Center contracted payors. * Must have working knowledge of the principles of the development, implementation, and documentation of individualized care and treatment. * Must have working knowledge of State and Federal laws and professional standards related to medical treatment. * Must have ability to evaluate patients, set up and carry out an effective course of treatment utilizing the expertise of other clinical personnel with a minimum of direction. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. * Must be proficient with standard Microsoft Office applications and EMR systems. Licenses or Certifications * Must be currently licensed as a Physician Assistant in the State of Texas with current certification by the National Commission on Certification of Physician Assistants OR Texas RN Advanced Practice the Texas Board of Nurse Examiners. * U.S. Drug Enforcement Agency Substance Registration Certificate (DEA). Other Requirements * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment. * NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation. * NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage. PREFERRED QUALIFICATIONS * One (1) to three (3) years of experience in a Family Proactive setting preferred. * Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed. SUPERVISION * Work requires managing and monitoring work performance of a business unit or key work area including evaluating program/work objectives and effectiveness, establishing broad organizational goals, and realigning work and staffing assignments for the department. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: * Applicable software applications. * Basic life support. * Modern office procedures, methods and computer equipment. * Principles of the development, implementation and documentation of individualized care and treatment. * State and Federal laws and professional standards related to medical treatment. Skilled in: * Identifying medical conditions. * Organization and time management. * Performing a variety of duties, often changing from one task to another of a different nature. * Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios. Ability to: * Accurately organize and maintain paper documents and electronic files. * Effectively communicate, both verbally and in writing; establish and maintain effective working relationships. * Evaluate patients, set up and carry out an effective course of treatment utilizing the expertise of other clinical personnel with a minimum of direction. * Maintain accurate and complete records. * Maintain the confidentiality of information and professional boundaries. * Manage and treat chronic and acute medical conditions. * Meet schedules and deadlines of the work. * Understand and carry out oral and written directions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), and using fingers, hands, feet, legs and torso in various care. The employee must be able to regularly lift and/or move up to 40 pounds and occasionally must lift and/or move up to 50 pounds. The employee must be able to occasionally transfer a consumer. 928 W Commerce Monday - Friday 8:00am - 5:00pm Code : 6396-1 SALARY RANGE: $118,461.02-$118,461.02

Crisis Response Clinicians (CRC) work in collaboration with public safety agencies to include law enforcement and Emergency Medical Services (EMS) under the guidance of the Southwest Texas Regional Advisory Council (STRAC). As part of this team, the Crisis Response Clinician will respond to 9-1-1 mental health-related calls. The CRC serves as the subject matter expert in triage, assessment, de-escalation, and care navigation. Provides direct services for consumers, and completes associated case management documentation for the consumer and program. Works within a multidisciplinary team to provide an array of direct (face-to-face) and indirect clinical services to adults in a person-centered, trauma-informed, individualized focused approach utilizing evidenced-based practices delivered to fidelity. These services are delivered in multiple types of settings including field-based services in the individual's home or other identified locations as well as clinic-based services. Individuals served may have multi-system involvement such as Criminal Justice, Child and Adult Welfare, Veterans, Homelessness, etc. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. * Adheres to established CHCS Employee Handbook, policies and procedures. * Assesses the social determinants of health on each individual. * Completes all CHCS and contract specific required documents in timely manner and to standard. * Complies with and participates in Quality Assurance and Quality Improvement processes. * Coordinates CHCS intake function. * Coordinates coverage for planned absences in advance with supervisor. * Documents all interactions in Electronic Health Record systems. * Employees on this team will perform duties such as an after-hours on-call rotation including weekends and holidays. * Ensures clinical documentation is submitted in accordance with CHCS standards and contract specific requirements. * Identifies and separates new and established patients and links patients back to assigned CHCS care manager or other behavioral health provider. * Participates in coordination and communication with law enforcement and EMS team members on the progress of individuals that are receiving services and navigation during linkage efforts by the team. * Participates in supervision and development opportunities including individual supervision, group supervision, and meetings/trainings as assigned. * Provides direct clinical services and assessments. Develops treatment plan for consumers. * Serves as the primary role to provide aggressive referral, linkage, and transition to the next level of care. * Employees on this team could utilize their own vehicles to support the linkage efforts. * Depending on which team being supported, could carry a caseload of at least 20 individuals. * Monitors the progress of clients when carrying a case load from the initial referral/interactions until satisfactory progress is reached and continuation of service is no longer needed. * In accordance with Texas Administrative Code requirements, staff must participate in an equitable rotation of on-call shifts to ensure 24/7 crisis response coverage * Performs other related duties as required. Program Description A collaborative effort with First Responders - San Antonio Police Department Mental Health, Bexar County Sheriff Office Mental Health, South Texas Advisory Council (STRAC), Department of Human Services (DHS), EMS Providers - San Antonio Fire Department Mobile Integrated Health Team (MIH) and Acadian Ambulance aimed at addressing 9-1-1 mental health related calls more effectively by responding with a trained multidisciplinary team to divert individuals experiencing a mental health crisis away from jail and emergency departments and instead to the least restrictive environment. Target population is high acuity patients with mental health, homelessness and/or substance use issues. Additionally, there will be cross-training to cover the Integrated Navigation model which performs teleassessments for bed placement purposes and assist with escalated mental health crisis calls, coordination with CHCS liaisons, community entities, and linkage to CHCS services. Focus efforts include but not limited to: * Identifying consumers currently being treated by CHCS and provide connection back to assigned CHCS case manager to ensure their mental healthcare needs are being met. * De-escalating on scene of a client in crisis by providing crisis intervention to individuals to reduce symptoms, provide education and prevent admission to a more restrictive environment. * Assisting clients with accessing appropriate social services resources (i.e. housing, clothing, identification documentation (IDs), food, water, hygiene materials). * Reducing the utilization of Emergency Detention Orders (EDOs) and assess for least restrictive environment. * Serving as the primary role to provide aggressive referral, linkage and transition to the next level of care. * Reducing the utilization of Emergency Services when possible. * Diverting consumers from jail, emergency rooms and hospitals. * Routing patients to their most appropriate level of care. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * Graduate Degree in Social Work, Psychology, Counseling, or a related Behavioral Health field, and (3) Three years experience in work experience in behavioral health or related field. * Complete the Qualified Mental Health Professional Community Services (QMHP-CS) within six (6) weeks of hire or transfer * Must pass a CJIS background screening prior to placement (CORE & SMART) o Not required for all other units/programs Licenses or Certifications * See Preferred Qualifications OTHER JOB REQUIREMENTS * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. * Adhere to established CHCS Employee Handbook, policies and procedures. * Must adhere to all agency, community and facility policies in regards to harassment, discrimination, dress code and conduct in addition to the established CHCS Employee Handbook, policies and procedures. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment. * NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation. * NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage. PREFERRED QUALIFICATIONS * Current license in good standing in the State of Texas as a Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT) and/or Licensed Psychologist (LPHD). * Credentialed with all CHCS payers. * One (1) year experience providing similar services, prior experience with or knowledge of trauma-informed care is preferred. * Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed. * Prior training and/or experience in field-based services. SUPERVISION * Job has no responsibility for the direction or supervision of others. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: * Applicable software applications * Case management * Center for Health Care Services Safety Administrative Directives. * Crisis Intervention. * Electronic Medical Record and Medical terminology. * Local community resources. * Modern office procedures, methods and computer equipment * Requirements of Medicaid and other funding resources Skilled in: * Customer service. * Mental health/substance abuse/homelessness/intellectual disability disorders. * Organization and time management. * Performing a variety of duties, often changing from one task to another of a different nature. * Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios. * Public safety Ability to: * Accurately organize and maintain paper documents and electronic files. * Effectively communicate, both verbally and in writing. * Ensure compliance with all State regulations and CHCS policies. * Establish and maintain effective working relationships. * Maintain accurate and complete records. * Maintain the confidentiality of information and professional boundaries. * Meet schedules and deadlines of the work. * Understand and carry out oral and written directions. PHYSICAL DEMANDS The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. * The position requires occasional transport of a consumer. 7pm-7am 3/4 w/rotating 711 E Josephine St Code : 7039-2 MAXIMUM SALARY: $69,868.00

The Director of Community Behavioral Health Systems is responsible for leading the Center for Health Care Services, Center-Care Clinic, Certified Community Behavioral Health Clinic (CCBHC), and 1115 Waiver programs (Directed Payment Program for Behavioral Health Services (DPP BHS) program, processes, and efforts. Oversee operational and strategic planning in managing the CenterCare, CCBHC, and 1115 Waiver programs. Will serve as the Center's primary spokesperson/liaison to the Health and Human Services Commission (HHSC) for responsible areas. The Director of Community Behavioral Health Systems is responsible for overall program performance; will have overall responsibility in managing the Center's 1115 Waiver program efforts, including overseeing data collection, reporting of quality metrics, and collaboration with the IT Department to ensure submission of all 1115 Waiver reports are accurate, validated, and meet data requirements. The Director of Community Behavioral Health Systems is also responsible for overseeing the Center's efforts to obtain and maintain its CCBHC certification status with HHSC. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. * Develops and manages program project plans, schedules, objectives, budgets and key milestones, including grant development if necessary. * Develops strategic and operational planning for the CenterCare markets and facilitates the execution plan. * Develops business strategies to expand the Independent Practice Division's CenterCare Health and Wellness clinic. * Manages overall financial performance of the CenterCare Health and Wellness clinic by analyzing and reconciling financial reports to determine trends and areas of opportunity. * Creates roadmap / plan of action / timeline to transform organization into Center of Excellence and/or success of 1115 Waiver Projects and CCBHC. * Creates audit or project schedule, conduct audits, report on findings, audit progress against plan, and ensure delays/bottlenecks are identified and corrected in a timely manner. * Clearly defines each project's goals and objectives and define metrics. * Facilitates effective communications between all parties involved in projects; conduct timely project reviews. * Prepares and presents project status and other reports to all levels of Center leadership and external partners, as directed. * Organizes teams on weekly/ monthly basis to monitor progress and resolve roadblocks. * Works extensively with operations and other divisions at all levels. * Develops, coordinates and implements population health management processes by working with internal teams of operations, IT and other departments. * Develops and implements a team process that facilitates collaboration and assists division leaders to identify, plan and implement the specific tactical initiatives needed to execute the key strategic initiatives of the 1115 Medicaid Waiver programs, CCBHC, CenterCare and other Center priority projects related to national and state policy and legislation. * Supports division leaders in overall agency goals through aligning with key strategic initiatives for their respective projects. * Plans, directs, coordinates, and leads activities of the project to ensure that goals, objectives and all elements of the grant are accomplished within the prescribed time frame and funding parameters. * Reviews funding application to determine period, funding limitations, and procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project. * Establishes work plan and staffing for each phase of project and arranges for assignment of project personnel. * Responsible for supervision of all consultants, and all planning/administrative staff assigned to the Project to ensure it is on schedule and within budget. * Performs other related duties as assigned. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * Bachelor's Degree in a behavioral health, human service or public/health administration from an accredited university. * Five (5) years' experience in a health care system, a minimum of five (5) years' of which, must be in a supervisory/managerial capacity * Administrative experience leading personnel engaged in diverse administrative and clinical activities. * Previous experience in the specific program areas (HHSC (previously DSHS, DADS, and DARS) funded services, substance use disorder services, SAMHSA, CCBHC, HRSA, CDC) * Previous experience in healthcare program evaluation Licenses or Certifications * None Other Requirements * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment. * NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation. * NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage. PREFERRED QUALIFICATIONS * Master's degree in a healthcare, human service or public/health administration discipline from an accredited university. * Grant writing experience. SUPERVISION * Work requires managing and monitoring work performance of a business unit or key work area including evaluating program/work objectives and effectiveness, establishing broad organizational goals, and realigning work and staffing assignments for the department. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Leadership Principles 1. Strong Multifaceted Intellect - Possesses a rich and robust mind, effectively addresses complex business issues and problems, can work on issues collaboratively and has an ability to deal with multiple variables simultaneously. 2. Deeply Committed Change Agent - Possess a strong identification with change agency and demonstrates effective change within a business context, comfortable questioning existing business practices and organizational norms, exhibits an unease with what is current and routinely accepted. 3. Organizational Leadership - Exhibits practiced and seasoned business and organizational leadership skills, demonstrates and lives the leadership values and behavioral principles, demonstrates interpersonal/emotional intelligence, possesses a proven track record of leading and managing groups, possesses "leadership" presence, thinks and leads with a "ONE CENTER" mindset, works collaboratively and cross functionally with peers and their subordinate groups. 4. Deep Business Acumen - A strong understanding of mental health and substance treatment and care. Understands and appreciates the value and function of strong business practices, demonstrates a strong and unusual capability to quickly learn and master what is unfamiliar and new concerning behavioral health care, values change and innovation and the importance of our success. 5. Values and Understands - The importance of external groups and stakeholders to the behavioral health business and our position to individuals not familiar with behavioral health. 6. Well-Rounded Communicator - Possesses effective and well developed communication skills, demonstrates a seasoned and artful comfort with the spoken word and can effectively communicate with all levels of the organization and with people of different backgrounds and interests, practices effective/active listening, "hears" the questions being asked, both expressed and unexpressed. 7. Emotionally Tough and Resilient - Possesses healthy and effective levels of emotional toughness, personal resilience and self-confidence as well as appropriate levels of personal flexibility and adaptability, works within a high demand environment without "personalizing" critical comments or criticism, knows where and how he/she can add value. Knowledge of: * Microsoft Software and applicable software applications. * Data analysis and modeling. * Modern office procedures, methods and computer equipment. * Principles and practices of employee supervision. * Project management . * Software lifecycle management . * Systems administration. Skilled in: * Organization and time management * Performing a variety of duties, often changing from one task to another of a different nature * Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios * Strategic planning * Troubleshooting. Ability to: * Accurately organize and maintain paper documents and electronic files. * Collaborate with internal and external stakeholders. * Effectively communicate, both verbally and in writing. * Establish and maintain effective working relationships. * Formulate budgets, schedules, and workflows. * Maintain accurate and complete records. * Maintain the confidentiality of information and professional boundaries. * Meet schedules and deadlines of the work. * Understand and carry out oral and written directions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. The employee must be able to regularly lift and/or move up to 40 pounds and occasionally must lift and/or move up to 50 pounds. * The position is generally sedentary. Employees sit most of the time but may walk or stand for brief periods of time. Monday - Friday 8:30 am - 5:30 pm 6800 Park Ten - West Code : 9992-3 SALARY RANGE: $120,677.40-$130,000.00

Monitors and observes consumers in an inpatient setting. Provides coaching services aimed at helping people with substance use, mental health, and other disorders to initiate and sustain their recovery journey. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. * Assists counselors and medical team with intake process. Orients consumer as to behavioral expectations and emotional preparation. * Communicates with consumers and provides emotional support. * Assists medical team in assessing physical wellness. Assists counseling team by providing feedback related to consumer emotional wellness. * Provides Motivational Interviewing and recovery engagement strategies with consumers. * Case management and consultation with Haven for Hope, Prospects Courtyard, and Restoration programs to ensure smooth communication and transitions of consumers between programs. * Performs housekeeping and other tasks, promoting positive environment for consumer participation. * Performs tasks in support of medical team to assist in monitoring consumer physical well-being through recovery process. * Monitors and orders supplies needed for consumer basic needs while in unit. * Performs other related duties as required. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * High School diploma or GED equivalency is required. * One (1) year experience with substance abuse, mental health, homelessness, or mental health services. * If in recovery, must have at least one (1) year of sobriety and active in recovery program. Licenses or Certifications * None Other Requirements * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment. * NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation. * NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage. PREFERRED QUALIFICATIONS * Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed. SUPERVISION * Job has no responsibility for the direction or supervision of others. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: * Addiction and recovery models. * Applicable software applications. * Inventory practices. * Modern office procedures, methods and computer equipment. * Vital ranges and dangerous alcohol levels or substance abuse. Skilled in: * Conflict resolution. * Counseling. * Organization and time management. * Performing a variety of duties, often changing from one task to another of a different nature. * Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios. Ability to: * Accurately organize and maintain paper documents and electronic files. * Assist in providing minor medical aid. * Effectively communicate, both verbally and in writing. * Establish and maintain effective working relationships. * Maintain accurate and complete records. * Maintain the confidentiality of information and professional boundaries. * Meet schedules and deadlines of the work. * Summarize events and report observations. * Understand and carry out oral and written directions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. The employee must be able to regularly lift and/or move up to 40 pounds and occasionally must lift and/or move up to 50 pounds. * The employee must be able to occasionally transfer a consumer. Friday - Monday 10am - 8:30pm 7137 W Military Drive Code : 4063-2 MAXIMUM HOURLY RATE: $17.46

Ensures new and current staff are properly trained based on position/unit requirements to provide safe and efficient care to consumers. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. Core Trainer - primary duties include coordinating and providing training for new hire orientation as well as initial and ongoing SAMA and CPR/First Aid training, as well as recording completion of required training in the learning management system. Clinical Trainer - primary duties include coordinating and providing clinical training for mental health clinical staff, as well as recording completion of required training in the learning management system. * Trains new and existing employees on competency-based training job duties to ensure compliance with all regulations, laws and statues and program contract requirements. * Provides feedback and advice to improve skills, knowledge and abilities related to performance and contract requirements. * Trains, mentors, inspires workforce members in a variety of different subjects to ensure all training requirements are met or exceeded. * Evaluates existing training modules and curriculum and develop process improvements to enhance effectiveness as updates in the laws, statues or regulation occur. * Perform training gap analysis and develop methods, strategies, or techniques to retrain workforce members with performance deficiencies on specific program or contract requirements. * Provides recommendations and assists with development to improve current training practices and assists in implementing changes. * Performs other related duties as required. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * Bachelor's Degree in Human Resources, Business Administration, Behavioral Health, or in Training and Development or a related field (for Core Trainer) from an accredited university or, * Bachelor's Degree in a behavioral health field (required for Clinical Trainer). * Experience delivering training programs. Licenses or Certifications * Ability to obtain and maintain an instructor certification in SAMA and CPR/First Aid (required for Core Trainer). * QMHP-CS credential (required for Clinical Trainer). Other Requirements * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment. * NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation. * NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage. PREFERRED QUALIFICATIONS * Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed. SUPERVISION * Work requires the occasional direction of assistants, seasonal employees, interns, or temporary employees COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: * Adult learning methods, techniques, and platforms. * Ability to learn, retain and understand TAC code and center program contracts. * Job duties for different job positions across the center to modify and adapt feedback based on unit. Ability to: * Learn, monitor, and comply with procedures, regulations, and standards. * Applicable software applications as well as modern office procedures, methods, and PC software. Skill in: * Customer service. * Organization and time management. * Performing a variety of duties, often changing from one task to another of a different nature. * Performing business analytics related to Training, Development and Career enhancement. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. Monday - Friday 8:30am - 5:30pm 6800 Park Ten - West Code : 6301-3 MAXIMUM SALARY: $49,323.21

Provides direct chemical dependency and related services to consumers under the clinical supervision of the CTI, and for completing associated documentation. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. * Performs biopsychosocial intakes and assessments and explores diagnoses with course of treatment. * Screens for substance abuse, including physical and mental health status. * Assists in developing treatment plans, including measurable goals and objectives, and completes review for progress. * Assists in facilitating psycho-education classes, group therapy, support groups, and individual counseling. * Inputs clinical documentation into Clinical Management for Behavioral Health Services (CMBHS) in a timely manner for all services rendered with or on behalf of clients. * Participate in Consultation and supervision with Clinical Training Coordinator and/or LCDC Specialist on Unit at least weekly to ensure implementation of Best Practice care. * Links and refers consumers presenting to clinic to appropriate services. * Performs other related duties as required. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * Associate's degree in psychology, Sociology, Social Work, or a related field from an accredited university. Licenses or Certifications * Current Texas INTERN for licensure as a Licensed Chemical Dependency Counselor (LCDC) in good standing. * LCDC Interns hired at The Center for Health Care Services are expected to take and pass the LCDC examination either before or no later than 90 days of obtaining their 4000 intern hours. Should they fail the LCDC exam, they will schedule a new test once the 90 day waiting period required by the state is complete; should a failure occur again, or they fail to take the test within 90 days of obtaining their 4000 intern hours this can result in termination employment. Other Requirements * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment. * NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation. * NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage. * Depending on assigned unit/program, applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following may result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions. PREFERRED QUALIFICATIONS * Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed. SUPERVISION * Job has no responsibility for the direction or supervision of others. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: * Active listening methods * Accepted principles of client record management * HIPPA regulations * Clinical terminology * Counseling techniques, theories, and interventions. * Applicable software applications. * Modern office procedures, methods and computer equipment. Skill in: * Effective group facilitation and management. * Organization and time management. * Performing a variety of duties, often changing from one task to another of a different nature. * Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios. Ability to: * Accurately organize and maintain paper documents and electronic files. * Assist in therapeutic groups. * Effectively communicate, both verbally and in writing. * Establish and maintain effective working relationships. * Gather information and collect data. * Maintain accurate and complete records. * Maintain the confidentiality of information and professional boundaries. * Meet schedules and deadlines of the work. * Modify treatment plans, as necessary. * Prepare clear and accurate reports. * Translate assessment information into measurable treatment goals and outcome statements. * Understand and carry out oral and written directions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. * The position requires occasional transport of a consumer. Mon - Fri 6am-2pm rotating Sat 3hrs 601 N Frio Bldg 2 Code : 6983-4 MAXIMUM HOURLY RATE: $18.50

A Community Health Worker serves as a liaison between the community and health care, government and social service systems. CHW's assist individuals and communities in adopting healthy behaviors and risk reduction techniques. Conducts street outreach in the community to promote, maintain, and improve individual and community health. CHW's provide information on available community resources and complete referrals to such agencies, provides social support and informal counseling, advocates for individuals and community health needs, and provides harm reduction training and supplies. May collect data to help identify community health needs. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. * Utilize Motivational Interviewing techniques to facilitate engagement and potential enrollment into intensive residential services. * Maintain weekly communication with all current and potential consumers * Utilize CMBHS to assist consumers with developing a Services Plan to identify and resolve potential barriers to a successful recovery. * Document all engagements, interim services, case management, referrals, and follow up in CMBHS * Provide psychoeducation on the benefits or receiving treatment to all current, and potential consumers. * Coordinate services provided with the treatment team to avoid duplication of services * Complete discharge follow-up engagement with all consumers who discharge from intensive residential services. * Performs other related duties as required. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * High School diploma or equivalency. * One (1) year of experience working with the population of focus. Licenses or Certifications None Other Requirements * Must be able to obtain Texas Department of State Health Services (DSHS) CHW certification within 6 months from start date of employment. * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. * Must be able to work in harsh climate conditions. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment. * NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation. * NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage. SUPERVISION * Job has no responsibility for the direction or supervision of others. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: * Applicable software applications, office procedures, methods and computer equipment. * HIV, HCV, and other communicable diseases associated with substance use. * Knowledge of social skills demonstrative of empathy and support. * Programs and services provided by governmental and non-governmental organizations . Skilled in: * Building rapport with population of focus. * Interpersonal, community building, and conflict mediation. * Organization and time management. * Performing a variety of duties, often changing from one task to another of a different nature. Ability to: * Accurately organize and maintain paper documents and electronic files. * Adapt to changing work schedules. * Assess consumer health needs. * Comply with and participate in quality assurance and quality improvement processes. * Discuss sexuality openly and comfortably. * Effectively communicate, both verbally and in writing * Establish and maintain effective working relationships. * Maintain accurate and complete records. * Maintain confidentiality and professional boundaries. * Meet schedules and deadlines. * Understand and carry out oral and written directions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Must be able to lift up to 25lbs, stand & walk up to 8 hours per workday. * Must be able to work in extreme heat or cold for up to 8 hours per workday. * Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. Monday - Friday 8:30am - 5:30pm 601 N Frio Bldg. 2 Code : 4714-2 HOURLY RATE RANGE: $18.33-$18.51

Under general supervision performs both front office and back office duties to include related support services. DUTIES AND RESPONSIBILITIES: 1. Assists with the day-to-day operations of the front and back office. Ensures that all medical assistant tasks and duties are completed in a timely and efficient manner. Assists in the coordination of referrals, and patient communication. 2. Administers injections, assists with non-invasive and direct patient care procedures, such as EKGs, vision and hearing screenings, waive testing. Assists with medical examinations as specified and within the medical assistant scope of practice. 3. Obtains patient medical history, vital signs, and ensures that all quality metrics are completed and documented in compliance with the centers regulatory and accreditation agencies. Participates and prepares for Center internal/external audits. Ability to perform medical assistant duties in all areas. 4. Maintains inventory of medical supplies, immunization and operating supplies. Ensures that all equipment is calibrated, charged, and cleaned. Maintains and stocks required medical supplies in exam rooms. 5. Registers patients to include, updating patient information, data entry of demographics, and any other required information as described by policy. Verifies and activates appropriate patient insurance plans as needed. Ensures accurate posting of encounter data and posts to appropriate funding/insurance plans. 6. Completes end of day reconciliation reports, ensures that cash collected reconciles with system cash report and ensures that cash is secured and deposited into safe at end of day. 7. Prepares for next day clinic by identifying appointment types and chart preparation; Updates proof of income, pre-registering patients, and screening patients for program eligibility. 8. Provides exceptional customer service internally and externally. Greets each customer with appropriate introduction. Addresses concerns prior to end of interaction. Assists with other departments as appropriate. 9. Performs other related duties as assigned. JOB QUALIFICATIONS: High school diploma or equivalent required Minimum one (1) year experience as a Medical Assistant and/or a Medical Assistant Diploma and/or a Medical Assistant Certification Experience with EMR/EHR preferred Experience in a primary health care setting preferred Knowledgeable of personal computers Certified in Basic Life Support (BLS), American Heart Association Ability to travel to other clinic sites as needed Scheduled hours and/or work locations are subject to change REQUIRED PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS: Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects. Normal fine and gross motor control of fingers and hands. Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly. Hearing: Able to hear average or normal conversations and receive ordinary information; hear whispered voice at five (5) feet. Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers. Visual: Visual acuity necessary for the proper evaluation of a patient and to prepare or inspect documents or other materials. Ability to accurately view computer monitors Physical: Sitting 20-30% of time and standing, walking 70-80% of time. Lift up to 25 lbs; push and pull up to 45 lbs. Able to bend at the waist, twist and turn along axial plane.

Provides direct services for consumers, and completes associated case management documentation for the consumer and program. Works within a multidisciplinary team to provide an array of direct (face-to-face) and indirect clinical services to children and adolescents as well as caregivers in a child-centered, family-focused approach utilizing evidenced-based practices delivered to fidelity. These services are delivered in multiple types of settings including field-based services in the child's home, school, or other identified locations as well as clinic-based services provided from multiple Children's Behavioral Health (CBH) clinic locations. Specific Program Descriptions * Children's Services - Outpatient - This position works in the CBH Outpatient programs and among the various CBH facility locations. Services in this program include individual and group outpatient services for children and adolescents which include Crisis Services, Medication Management, Targeted Services, Complex Services, Intensive Family Services, as well as Young Child Services, and Transition-Age Youth Services (TAY). * Children's Crisis Services - This position works in the Child and Adolescent Crisis Unit and/or the field via Children's Mobile Outreach Team (CMOT). Services in the unit include emergency and planned crisis care for children and adolescents ages 3 to 17 who have a behavioral health diagnosis or need. Stabilization and hospital coordination are essential functions. * Children's Crisis Respite -This position works in the CBH Crisis-Respite Residential Center. Services in the unit include emergency and planned respite care for children and adolescents ages 5-17 years of age who have a behavioral health diagnosis or need. The program provides daily care for individuals including transportation to and from school, activities, or employment. Other services provided include meals; medication monitoring; supervised recreation; skills training; community referrals; and 24-hour supervision in a semi-secured environment. * Hospital Liaison - works within a multidisciplinary team to provide an array of direct (face-to-face) and indirect clinical services to adults in a person-centered trauma-informed, and individualized focus approach. These services can be delivered in a hospital setting with patients in the emergency room and inpatient psychiatric units or in a community setting. To conduct any CHCS intake function to include MCOT, CMOT, Adult Behavioral Health, and Child Behavioral Health, as well as expedited screenings for CHCS private psychiatric bed and state hospital bed access. Cross-training: CRRC staff will be cross-trained to provide services to the Crisis Unit performing many of the duties in Outpatient Services including Crisis Assessments and Hospital Coordination. YES, Waiver Wraparound Program - The Wraparound philosophy emphasizes "empowering families." This is defined through the following value base: Building on strengths to meet needs; One family - one plan; Best fit with culture and preferences; Community based responsiveness; and Increased parent choice and family independence. This position works with the provider community to develop responsive and flexible resources that facilitate community-based interventions and supports that correspond with the needs of the families and their children and youth. The Wraparound philosophy enables timely response to the needs of all family members across several life domains; incorporates formal and informal supports and develops realistic intervention strategies that complement the child's natural environment. * MEDCOM - Provides indirect services for consumers and completes associated case management documentation for the clients through the Medical Communication Center, (MEDCOM) the regional trauma transfer communication center. Works within on a team to provide an array of indirect clinical services for children, adolescents, and adults utilizing evidenced-based practices delivered to fidelity. These services are delivered via MEDCOM which is at the Southwest Texas Regional Advisory Council (STRAC) building. ESSENTIAL DUTIES & RESPONSIBILITIES Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position. * Provides direct clinical services and assessments. Develops treatment plans for consumers. * Provide direct individualized clinical services for 60% of hours worked. * Participate in the centralized scheduling process. * Participate in supervision and development opportunities including individual supervision, group supervision, and meetings/training as assigned. * Ensures clinical documentation is submitted in accordance with CHCS standards, and contract-specific requirements. * Coordinate coverage for planned absences in advance with the supervisor. * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. * Performs other related duties as required. MINIMUM ENTRANCE QUALIFICATIONS Education and Experience * Master's Degree in Social Work, Psychology, Counseling, or a related behavioral health field from an accredited university. * Complete the Qualified Mental Health Professional Community Services (QMHP-CS) within six (6) weeks of hire or transfer. Licenses or Certifications * None Other Requirements * Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business. * Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. * Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment. * NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation. * NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage. PREFERRED QUALIFICATIONS * One (1) years' experience providing similar services. * Prior experience with or knowledge of trauma-informed care. * Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed. SUPERVISION * Job has no responsibility for the direction or supervision of others. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of: * Case management. * Community resources. * Electronic Medical Record. * Requirements of Medicaid and other funding resources. * Medical terminology. * Center for Health Care Services Safety Administrative Directives. * Applicable software applications. * Modern office procedures, methods, and computer equipment. Skill in: * Leadership. * Customer service. * Organization and time management. * Performing a variety of duties, often changing from one task to another of a different nature. * Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios. Ability to: * Ensure compliance with all State regulations and CHCS policies. * Effectively communicate, both verbally and in writing. * Establish and maintain effective working relationships. * Maintain accurate and complete records. * Meet schedules and deadlines of the work. * Understand and carry out oral and written directions. * Accurately organize and maintain paper documents and electronic files. * Maintain the confidentiality of information and professional boundaries. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance. Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care. * The position requires occasional transport of a consumer. 6812 Bandera RD STE #102 Tuesday - Friday 8:00am - 6:00pm Code : 6935-3 SALARY RANGE: $61,870.67-$62,479.90

Ensures the validity and accuracy of Health Outcomes Centers (HOC) patient data by providing timely and accurate data collection under the direction and guidance of the Department Director. DUTIES AND RESPONSIBILITIES: 1. Work closely with medical providers and pharmacy teams to ensure prior authorization approval for specialty medications. 2. Manage the tracking and collection of clinical data from multiple sources. 3. Maintain accurate patient status tracking through HIPAA compliant electronic databases. 4. Respond to phone calls from patients, medical providers and clinical staff members in a timely fashion. 5. Conduct patient outreach calls. 6. Capture patient data using registry-specific case report forms (CRFs). 7. Review and answer queries regarding case report forms (CRFs) within a timely fashion. 8. Prepare for next day clinic by identifying appointment types and chart preparation. Updates pre-registering patients and screening patients for program eligibility. 9. Manage patient enrollment and report issues to HOC Director. 10. Escalate major issues with study sites or patients to HOC Director. 11. Provide exceptional customer service internally and externally. Greets each customer with appropriate introduction. Address concerns prior to end of interaction. Assists with other departments as needed. 12. Performs other related duties as assigned. JOB QUALIFICATIONS: High school diploma or equivalent required. Minimum one (1) year experience in healthcare required Bachelor's degree in life sciences or related field highly desirable. Medical office experience preferred. Customer service skills required. Experience with EMR/EHR preferred. Experience with prior authorization preferred. Data entry experience required. Bilingual in English and Spanish preferred. May need to travel using personal vehicle. Scheduled hours and/or work locations are subject to change. PHYSICAL ACTIVITIES AND REQUIREMENTS: Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects. Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly. Hearing: Able to hear average or normal conversations and receive ordinary information. Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers. Visual: Average, ordinary, visual acuity necessary to prepare or inspect documents or other materials. Physical: Sedentary work; sitting most of the time. May have to lift folders, files, papers, audio/video equipment, and other such items weighing up to approximately 25 lbs.

Responsible for the overall safety and security of the office and its operations; maintains accountability for general supervision of the pharmacy team; provides direct supervision of the processes involved in care of specialty clinic patients; ensures compliance with FDA mandates and self-imposed manufacturer restrictions on particular drugs, as applicable; enforces all federal, state and local laws and regulations pertaining to patient privacy, as well as company policies and procedures. DUTIES AND RESPONSIBILITIES: 1. Completes quality control and DUR check on specialty prescriptions before written: (1) Drug/Drug interactions; (2) Drug/Disease contraindications; (3) Duplicate therapies; (4) Drug/Formulary requirements; and (5) Drug/Lab contraindications; Provides clinical advice to providers regarding medication treatment plans; Propose maintenance medication dosage adjustments while taking specialty meds; Propose monitoring parameters while taking specialty meds; Resolves prescription discrepancies; and Documents patient interventions with adequate detail in both clinical and non-clinical records as appropriate 2. Obtains insurance authorizations as required; Investigates and manages insurance denials as required; Coordinates between clinical staff, insurance companies, and specialty pharmacies for preparation, clarification, questions, and appeal of prior authorization requests. 3. Provides instructions for taking prescribed specialty medication via in office visit or telephone conversation; Provides instructions for any maintenance medications changes necessary during specialty drug treatment; Creates and provides treatment plan to patient to include appointment and lab requirements to include insurance requirements; Monitors patient compliance to appointments and lab work to ensure prior authorization requirements are met; Monitors adherence to specialty medication; Answers patient, pharmacy, insurance, and outside provider questions while patient is taking specialty medication; Resolves patient, pharmacy, insurance problems while patient is taking specialty medication; and documents patient interventions with adequate detail in both clinical and non-clinical records as appropriate. 4. Manages subordinate employees, including: (1) Pharmacy Technicians and (2) Pharmacy team members; Provides direct supervision of the processes involved contacting pharmacies, insurance companies, and patients; 5. Coordinate Between HOC office and telehealth site offices as needed regarding treatment plans, labs draws, and lab results. 6. Contributes to the development and review of the patient management program; Participates in and delivers patient management program services; Participates in the Quality Management. 7. Responsible for the overall safety and security of the office and its operations; Enforces all federal, state and local laws and regulations pertaining to patient privacy, as well as company policies and procedures. 8. Performs other duties as assigned. JOB QUALIFICATIONS: Doctor of Pharmacy Degree in Pharmacy or PharmD or a Bachelor of Science Degree in Pharmacy required Must have a current State of Texas Pharmacy License and be in good standing with the Texas State Board of Pharmacy (TSBP) Minimum one (1) year experience as a registered pharmacist Must be knowledgeable of applicable federal and state pharmacy laws Minimum one (1) year experience working with patient management programs Certified in Basic Life Support (BLS), American Heart Association Scheduled hours and/or work locations are subject to change PHYSICAL ACTIVITIES AND REQUIREMENTS: Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects. Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly. Hearing: Able to hear average or normal conversations and receive ordinary information. Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers. Visual: Average, ordinary, visual acuity necessary to prepare or inspect documents or other materials. Physical: Standing most of the time. May have to lift folders, files, papers, audio/video equipment, and other such items weighing up to approximately 25 lbs.

Responsible for providing breastfeeding support and nutrition education within the Special Supplemental Program for Women, Infants, and Children (WIC). Assists in cross training other employees, quality assurance/improvement and outreach. Completes certification process, issues benefits, schedule appointments and makes internal and external referrals for potential WIC participants using the WIC MIS system. Performs general office duties, maintains and audits WIC EBT card inventory, investigates dual participation and verifies transfers from other WIC projects. DUTIES AND RESPONSIBILITIES: 1. Performs nutrition assessments by obtaining and documenting applicant's diet and health history in the WIC MIS system. Completes a federally mandated risk assessment, assigns individual food packages and approves medical request for food and formula while maintaining proper documentation. Performs all duties following HHSC and local agency policies, procedures and guidelines. 2. Engages in nutrition and breastfeeding counseling, support and education services in various modalities to groups and individuals. 3. Complete certification process including activities such as goal setting, reviewing rights and responsibilities, voter's registration and making referrals to other services, as appropriate. Prepares family benefit issuance and future appointments. 4. Schedules and monitors client appointments. Request necessary documentation from applicants/participants and sends appropriate links to obtain information. Screens and documents identification, income and residence status for program eligibility. Performs general office duties, provides telephone and front desk coverage. 5. Coordinates, orders, receives, maintains office supplies and WIC forms and brochures. Audits and maintains WIC EBT card inventory. 6. Investigates dual client participation. Verifies information from other WIC projects for transfers, in state and out of state, including changes of custody. 7. Provides exceptional internal and external customer service. Greets each customer with appropriate introduction and is attentive to participants during peak wait times. Addresses concerns prior to the end of interaction. Assist other departments as appropriate. 8. Accurately obtain and document anthropometric measurements, including hemoglobin, hematocrit, and diet recalls. 9. Ensures compliance with required training to include attending conferences, meetings, and travel. Assists with training other employees, quality assurance/improvement and with outreach. 10. Performs other related duties as assigned. JOB QUALIFICATIONS: High School Diploma or GED required College level nutrition courses highly preferred Basic office skills, including filing typing, computer literacy Bilingual in English and Spanish preferred Must complete required State training designed for Formula Certified WIC Certification Specialist and modules within 9 months of hire Prior WIC experience preferred Ability to work in a team environment Certified in Basic Life Support (BLS), American Heart Association Scheduled hours and/or work locations are subject to change PHYSICAL ACTIVITIES AND REQUIREMENTS: Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects. Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly. Hearing: Able to hear average or normal conversations and receive ordinary information. Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers. Visual: Average, ordinary, visual acuity necessary to prepare or inspect documents or other materials. Physical: Moderate activity; assist staff and monitoring flow. May have to lift folders, files, papers, audio/video equipment, and other such items weighing up to approximately 25 lbs.

Responsible for answering telephones, scheduling appointments and providing exemplary customer service. Processes referrals for Adult Medicine, Pediatric, Medical Specialty and Behavioral Health providers. Performs verification of insurance coverage and benefits, and obtains authorization for treatment as required by insurance plan, according to third party payer guidelines. Documents referral/authorization information and communication in Electronic Health Record (EHR) system. DUTIES AND RESPONSIBILITIES: 1. Schedules patient appointments utilizing established provider templates. Ensures patient demographics and insurance information in the EHR is complete, accurate and up to date. Works cohesively and interdepartmentally with providers and support staff to optimize templates; performs patient schedule changes as needed. Documents and relays information with external providers as appropriate to facilitate patient care. 2. Demonstrates appropriate telephone etiquette according to the policies and procedures of the department, and provides prompt and courteous service upon each telephone call received. Proactively participates in the implementation of new initiatives and processes. Suggests improvements in call flow processes and communication as needed; participates in organized efforts to continuously improve service excellence levels. 3. Follows the Center's policies and procedures pertaining to patient privacy and protected health information. Reports any potential breach of privacy, HIPAA violation or suspicious behavior or activity relating to patient health records to supervisor or other appropriate chain of command. 4. Processes referrals according to the oldest date ordered and level of urgency, tracks and manages referrals throughout every stage to avoid backlog and ensure completion, and maintains consistent channel of communication between staff, providers and patients. 5. Coordinates between patient, PCP and specialty provider for appointment scheduling; informs provider and/or supervisor of unusual delay, insurance issue or other problem with completing referral in a timely manner. 6. Notifies patient of reasoning for incomplete processing and provides feedback for referral via messaging system or telephone call; provides additional instructions as needed. 7. Provides excellent internal/external customer service via telephone, messaging system and fax contact to assist patients with their healthcare needs. 8. Performs other related duties as assigned. JOB QUALIFICATIONS: High School graduate or equivalent required Medical referral experience preferred Minimum of one year of experience in customer service, preferably in a healthcare setting Experience with EMR/EHR and medical terminology preferred Excellent oral and written communication and interpersonal skills Experience with insurance verification and healthcare billing preferred Proficient in the use of personal computers, including Microsoft Word, Excel and Outlook Ability to handle multiple tasks efficiently with minimal supervision Bilingual in English and Spanish preferred Scheduled hours and/or work locations are subject to change PHYSICAL ACTIVITIES AND REQUIREMENTS: Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects. Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly. Hearing: Able to hear average or normal conversations and receive ordinary information. Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers. Visual: Average, ordinary, visual acuity necessary to prepare or inspect documents or other materials. Physical: Physical work involving bending, stooping, standing most of the time. May have to lift folders, files, papers, equipment, and other such items weighing up to approximately 25 lbs. Ability to sit for long periods.

Provides confidential case management services for the Center's primary care patients. Serves as a clinical team lead by overseeing the day to day clinical services and activities of the Centers as it related to patient health and wellness. Responds to patient calls and provides health education. Oversee program development and coordination, assists in developing reports, provides outreach activities and acts as a liaison with internal and external providers. DUTIES AND RESPONSIBILITIES: 1. Work as part of the multi-disciplinary care team in clinic with our patients. 2. Develop and evaluate outcomes of individualized service plans. 3. Provide service referral, linkage, coordination of care and advocacy services for each client as needed. 4. Assist clients with care navigation, including insurance and benefits eligibility assessment and enrollment. 5. Monitor services to ensure optimum patient outcomes. 6. Establish effective working relationships with providers, clinic staff, program administrators, other key internal stakeholders, and staff at collaborating agencies. 7. Act as a liaison with existing resources in the clinic, hospitals, specialty partners, and community-based organizations. 8. Assure proper completion of documentation as necessary and in a timely fashion. Participate as a member of program committees as needed. 9. Identify and implement special projects when appropriate to enhance the services offered and ensure continued grant funding. 10. Performs other related duties as assigned. JOB QUALIFICATIONS: High School Diploma or equivalent required Minimum two years' experience as a Medical Assistant, Case Manager or related position required Bachelor's degree in Public Health or related Healthcare field preferred Certification in health coaching preferred Certified Medical Assistant preferred Education or counseling experience preferred Experience with personal computers to include internet/intranet navigation and EHR/EMR Ability to maintain confidentiality at all times Bilingual in Spanish highly preferred Certified in Basic Life Support (BLS), American Heart Association required Scheduled hours and/or work locations are subject to change Ability to travel from site to site or to scheduled off-site meetings as needed REQUIRED PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS: Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects. Normal fine and gross motor control of fingers and hands. Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly. Hearing: Able to hear average or normal conversations and receive ordinary information; hear whispered voice at five (5) feet. Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers. Visual: Visual acuity necessary for the proper evaluation of a patient and to prepare or inspect documents or other materials. Ability to accurately view computer monitors Physical: Sitting 20-30% of time and standing, walking 70-80% of time. Lift up to 25 lbs; push and pull up to 45 lbs. Able to bend at the waist, twist and turn along axial plane.

Serves as Certifying Authority (CA) for the Special Supplemental Program for Women, Infants, and Children (WIC) Department. Provides and documents nutrition, breastfeeding education and services to individuals and groups and clients. Assists in cross training other employees, continuing quality assurance and improvement including outreach. DUTIES AND RESPONSIBILITIES: 1. Serves as Certifying Authority. Conducts nutrition assessments; obtains and documents anthropometric measures, hematocrit / hemoglobin, and diet /health history for applicants within the WIC MIS. Identifies risk conditions, prescribes individual food packages, maintains proper format and documentation within the family record. Performs all duties following HHSC and local agency policies, procedures, and guidelines. 2. Educate participants in nutrition and breastfeeding in various modalities to groups and individuals, including over the phone and virtual visits. 3. Consults with client's health care provider on participant's dietary habits, needs, and dietary prescriptions. Review, approve and issue appropriate medical request for food and formula. Assist participants in developing a nutritional goal. Refer participants to Registered or Licensed Dietitian, IBCLC or Health Care Provider as necessary. 4. Monitors and maintains quality standards. Documents audit trail for issuance and destruction of returned formula. 5. Ensures compliance with required training to include attending conferences and meetings; may include travel and assist with outreach activities. 6. Provides excellent internal/external customer service via telephone, fax or face-to-face contact to assist participants. 7. Monitors quantities of supplies, literature and forms, notifies Dietitian or WIC Certification Specialist of supply levels. Assists with development and implementation of Annual Nutrition Education Plan, client surveys and training. 8. Performs other duties as assigned. JOB QUALIFICATIONS: Minimum one (1) year experience in nutrition or related Associates in Applied Science (AAS) or related degree in Dietetic Technology, Nutrition or higher Dietetic Technician, Registered (DTR) by the Commission on Dietetic Registration or grandfathered by the Texas Department of State health Services Thorough knowledge of nutrition, counseling and education techniques Prior WIC experience preferred Bilingual in English and Spanish required Basic office skills including filing, typing, calculator use and computer literacy Available for travel Certified in Basic Life Support (BLS), American Heart Association Scheduled hours and/or work locations are subject to change PHYSICAL ACTIVITIES AND REQUIREMENTS: Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects. Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly. Hearing: Able to hear average or normal conversations and receive ordinary information. Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers. Visual: Average, ordinary, visual acuity necessary to prepare or inspect documents or other materials. Physical: Moderate activity; assist staff and monitoring flow. May have to lift folders, files, papers, audio/video equipment, and other such items weighing up to approximately 25 lbs.

Responsible for end-user and systems support by logging and tracking of issues related to the maintenance, repair and upkeep of organizational Information Systems. to include, but not limited to desktops, laptops and printers. Installation and troubleshooting of software, phone system, desktops, audio visual equipment, network and other related. DUTIES AND RESPONSIBILITIES: 1. Provides expert technical support, guidance, and training to end-users on computing equipment, applications, and enterprise solutions on-site, by phone, email or remote support session. 2. Ensures all end-user support requests submitted via help desk portal, email, phone, instant messaging, or verbal communications are properly documented, worked, resolved, and dispositioned appropriately in the Help Desk system. 3. Manages user account information, group membership and email mailboxes. 4. Maintains work log of daily operational tasks required for provisioning and maintaining operable hardware inventory. 5. Installs, configures, and troubleshoots computing equipment, peripherals, applications, and medical devices. 6. Works on infrastructure installations including structured cabling, networking equipment, wireless access points, audio/video conferencing equipment, security cameras and UPS devices. 7. Collaborates on joint team projects and with other departments to assist with developing and implementing solutions to meet business needs. 8. Stays current with employed technologies and solutions, engages in personal development initiatives, contributes resolutions to IT KB articles and participates in after-hours support coverage. 9. Provides excellent internal and external customer service. Addresses and assists patients, staff, vendors, contractors, guests, and business partners with the highest level of courteousness and professionalism. 10. Performs other related duties as assigned. JOB QUALIFICATIONS: High School Diploma or equivalent required Minimum 2 years' experience of technical support and user account management preferred. Associates degree in Information Systems or equivalent preferred Ability to demonstrate knowledge of Windows operating systems, networking fundamentals, Active Directory. Willing to complete A+, Network+, or Security+ certification within 6 months of hire date Scheduled hours and/or work locations are subject to change Travel required; must have dependable transportation and clear driving record PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS: Finger Dexterity: Using fingers to make small movements when repairing laptop or desktop. Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly. Hearing: Able to hear average or normal conversations and receive ordinary information; hear whispered voice at five (5) feet. Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers. Visual: Visual acuity necessary for the proper evaluation of troubleshooting PC/LAN issues and prepare or inspect documents or other materials. Ability to accurately view computer monitors Physical: Sitting 20-30% of time and standing, walking 70-80% of time. Climbing stairs/ladders; crouching or crawling during Technician duties. May have to lift, pull, push heavy equipment, and other such items weighing up to approximately 70 lbs. Able to bend at the waist, twist and turn along axial plane.

Provides quality, comprehensive out-patient primary health care services to the Center's patients. Reports directly to the Director of Family Medicine FNP regarding clinical issues and activities related to the delivery of medical care. DUTIES AND RESPONSIBILITIES: 1. Examines, diagnoses, treats and/or refers patients assigned to physician's panel, on an in-patient and out-patient basis (as per individual employment agreements); prescribes pharmaceuticals, other medications, and treatment regimens as appropriate to assessed medical conditions. 2. Maintains a problem oriented health record for each patient seen in accordance with the Center's established Health Information Management policies and procedures to include providing appropriate and legible documentation. Completes thorough documentation of each patient's visit in the electronic health record and ensures encounters are closed within 24 hours in accordance with the Center's established Health Information Management policies and procedures. 3. Assures continuity of care by providing comprehensive medical services on a timely basis as per Clinic schedule within the Center's scope of practice and the provider's training. 4. Refers clients for appropriate specialty care services, lab and x-ray and any other ancillary services that are appropriate for patient's management and care. 5. Reviews all lab and x-ray reports for patients under his/her care on a timely basis and makes medical management decisions appropriately. 6. Maintains appropriate productivity standards of specialty as established by the Center; maintains appropriate and efficient patient flow and minimize schedule changes and absences. 7. Provides excellent internal/external customer service via telephone, fax or face-to-face contact to assist patients with their health care needs. 8. Trains, mentors and supervises students and clinical support staff, as appropriate. 9. Takes call after hours and on weekends on a rotation basis with other providers and responds appropriately and on a timely manner to after hour calls. 10. Follows established departmental and clinic policies, procedures, and objectives; continuous quality improvements objectives and safety, environmental, and/or infection control standards. 11. Participates in specified health promotion, education and/or prevention programs as needed i.e. diabetes collaborative/health fairs etc.; attends and participates in clinic meetings / departmental meetings and other clinic functions as required by the Center. 12. Reviews patient satisfaction survey and checks for trends of any unfavorable quality practice or issues and make appropriate corrective action. Assures that patient satisfaction surveys are at 94% or above. 13. Performs other related duties as assigned. JOB QUALIFICATIONS: M.D. or D.O. degree from an accredited U.S. Medical School Must possess a current unrestricted license to practice Medicine in the State of Texas Annual continuing medical education as required by Board specialty Must be registered and have current DEA, and other such certificates to legally operate a practitioner in the State of Texas Hospital privileges at designated area hospitals if required for specialty Bilingual in English and Spanish desired. Certified in Basic Life Support (BLS), Instructor-Led by American Heart Association Scheduled hours and/or work locations are subject to change REQUIRED PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS: Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects. Normal fine and gross motor control of fingers and hands. Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly. Hearing: Able to hear average or normal conversations and receive ordinary information; hear whispered voice at five (5) feet. Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers. Visual: Visual acuity necessary for the proper evaluation of a patient and to prepare or inspect documents or other materials. Ability to accurately view computer monitors Physical: Sitting 20-30% of time and standing, walking 70-80% of time. Lift up to 25 lbs; push and pull up to 45 lbs. Able to bend at the waist, twist and turn along axial plane.