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Communication assistant skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
David Perryman Ph.D.,
David Perryman Ph.D.
Communication assistant example skills
Below we've compiled a list of the most critical communication assistant skills. We ranked the top skills for communication assistants based on the percentage of resumes they appeared on. For example, 9.5% of communication assistant resumes contained customer service as a skill. Continue reading to find out what skills a communication assistant needs to be successful in the workplace.

15 communication assistant skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how communication assistants use customer service:
  • Managed a team of thirty-five Communications Assistants in overseeing the every aspect of providing exceptional customer service in supervisors' absence.
  • Worked directly with store management and always provided excellent customer service relating to their special requests and promotional issues.

2. Web Content

Here's how communication assistants use web content:
  • Provided support to the public information officer and publications/web content coordinator.
  • Maintained and helped design community web content using Microsoft SharePoint.

3. Administrative Tasks

Here's how communication assistants use administrative tasks:
  • Performed a variety of clerical/administrative tasks duties including check-in and check-out of resident's procedures and utilized emergency procedures when appropriate.
  • Manage administrative tasks including information reports, housing violations, community and roommate agreement forms, and safety inspection reports.

4. Press Releases

Here's how communication assistants use press releases:
  • Contributed to nationally-distributed press releases and media alerts; composed memos on behalf of Evelyn Lauder.
  • Conducted email distribution of weekly press releases and current research promotional material for sales generation.

5. Front Desk

Here's how communication assistants use front desk:
  • Managed front desk operations -Updated social media and composed newsletter articles
  • Watched front desk and answered telephone professionally.

6. Residential Life

Here's how communication assistants use residential life:
  • Coordinated and administer the overall Residential Life Program, including both student development and operations components, in assigned residence halls.
  • Collaborated with associates to create monthly residential life activities in order to foster camaraderie and fellowship among residents.

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7. Conflict Resolution

Conflict resolution is an often necessary skill in business, employed for processes such as contract negotiations, legal matters, and even personal, emotional situations and conflicts. It is the ability to find and create an appropriate and peaceful solution to some sort of dilemma or argument in which two or more parties are involved. The resolution itself must benefit and satisfy all parties and this is what makes it so difficult to reach a peaceful point sometimes.

Here's how communication assistants use conflict resolution:
  • Utilized leadership and communication skills with conflict resolution, time management and organizational techniques to maximum efficiency.
  • Formulated involvement programs for students - Assisted in building everlasting bonds between students - Trained in conflict resolution

8. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how communication assistants use telephone calls:
  • Ensured company website was updated daily, answered all incoming telephone calls and maintained company database for order fulfillment/bookstore operations.
  • Perform marketing responsibilities including tours, information pack processing, and placing telephone calls to perspective residents.

9. WPM

WPM means words per minute, the average number of characters that a comment contains, which can also be referred to as keystrokes, against the time that person takes in keying them into the device. Mostly professional typists would type at a speed of 50 or 80 words per minute.

Here's how communication assistants use wpm:
  • Assisted deaf and hard of hearing individuals with phone communications via the relay system with a typing speed of 80 WPM.
  • Worked closely with hearing and speech impaired customers, making and receiving calls and transcribing them immediately at over 95 wpm.

10. PowerPoint

Here's how communication assistants use powerpoint:
  • Reviewed and edited PowerPoint presentations and other communication and training materials.
  • Formatted and edited presentations in Microsoft Word and PowerPoint.

11. Facebook

Here's how communication assistants use facebook:
  • Renovated Career Services Facebook and Twitter marketing platforms.
  • Created a new social media calendar, rebuilt the department's media contact list and launched new Facebook and YouTube pages.

12. Resident Events

Here's how communication assistants use resident events:
  • Assisted with coordinating and running marketing and resident events to effectively lease units and ensure maximum possible occupancy.
  • Promote community involvement by brainstorming, organizing, supporting, and participating in on-site resident events.

13. Twitter

Here's how communication assistants use twitter:
  • Managed Twitter account and made recommendations to maximize consumer engagement.
  • Created and launched a Twitter social media plan to improve branding for the Pathways Resource Center website.

14. Photoshop

Here's how communication assistants use photoshop:
  • Developed photographic/ Adobe Photoshop material and artwork to display on easels.
  • Edited original VOA photos to add text, improve lighting, and add creative effects using Adobe Photoshop.

15. Role Model

A role model is a person with desirable qualities who inspires other people to emulate their example.

Here's how communication assistants use role model:
  • Functioned as a positive role model at all times, including at activities throughout the university and in the local community.
  • Assume a primary leadership role, serving as a role model for responsible behavior and personal integrity; exercise good judgment.
top-skills

What skills help Communication Assistants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on communication assistant resumes?

David Perryman Ph.D.

Instructor, University of the Incarnate Word

It's nice if candidates know how to use the latest communication technologies, tools, and platforms (e.g., social media, Adobe Creative Suite, project management apps). And they need to be able to communicate verbally/interact with others in a credible, authentic, and professional manner. But I value real-world experience just as much, if not more. Have they managed and completed substantive projects on their own? Have they worked directly with clients (internal or external) to understand and meet their needs?

What soft skills should all communication assistants possess?

David Perryman Ph.D.

Instructor, University of the Incarnate Word

I value the following soft skills:

-Organizational skills: managing multiple assignments concurrently, understanding priorities, setting project timelines, meeting deadlines.
-People skills: the ability to listen carefully and ask good questions, appreciation for the importance of teamwork, relational focus (vs. transactional focus), ability to communicate verbally/face-to-face in a credible, authentic and professional manner.
-Strategic thinking: the ability to understand how their day-to-day work and individual projects help advance an organization's mission and achieve long-term strategic goals.

What hard/technical skills are most important for communication assistants?

David Perryman Ph.D.

Instructor, University of the Incarnate Word

I value the following hard skills:

-Reading: Ability to read complex material, identify key concepts/most important facts, discern the bottom line.
-Research: Ability to sift through myriad traditional and digital sources of information, discern fact/credible sources from fiction/unreliable sources, and extract information that is most pertinent to the project they're working on.
-Writing: Ability to write clearly, actively, and concisely while adhering to the basics of grammar and style (e.g., AP Style).
Do you want to know more?
Read more about what experts have to say about communication assistant

List of communication assistant skills to add to your resume

Communication assistant skills

The most important skills for a communication assistant resume and required skills for a communication assistant to have include:

  • Customer Service
  • Web Content
  • Administrative Tasks
  • Press Releases
  • Front Desk
  • Residential Life
  • Conflict Resolution
  • Telephone Calls
  • WPM
  • PowerPoint
  • Facebook
  • Resident Events
  • Twitter
  • Photoshop
  • Role Model
  • Event Planning
  • Incident Reports
  • Community Events
  • Instagram
  • Emergency Situations
  • Media Management
  • Developmental Disabilities
  • Feature Stories
  • External Communications
  • Community Outreach
  • Blog Posts
  • HTML
  • Educational Programs
  • Linkedin
  • Community Development
  • TTY
  • YouTube
  • Promotional Materials
  • Property Tours
  • Rent Payments
  • Press Conferences
  • Telephone Conversations
  • Bulletin Boards
  • Fact Sheets
  • Social Events
  • Travel Arrangements
  • Community Involvement
  • CAS
  • Quality Customer Service
  • Social Media Sites
  • Social Justice
  • Sign Language
  • Roommate Conflicts

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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