What does a communication assistant do?

A communication assistant is responsible for publishing content and analyzing brainstorming ideas to create an engaging publication. Communication assistants' duties include posting newsletters, spreading company updates through bulletin boards or digital contents, managing the organization's press release and media coverage, monitoring social media presence, developing strategic communication procedures with the team, and researching trends. They also perform administrative tasks as needed. A communication assistant must have excellent communication skills, both in writing and speaking, especially when interacting with a large group or writing content duties.
Communication assistant responsibilities
Here are examples of responsibilities from real communication assistant resumes:
- Manage back-end of website (CMS and technologies); update member directory; create content and news feed on website.
- Set up promotions for upcoming events and update stations twitter, tumbler, and Facebook account daily.
- Provide feedback and analysis on school's Instagram social media strategy.
- Maintain website using CMS and HTML programming for organization marquee events.
- Maintain confidentiality standards during calls while keeping a typing speed of 60 wpm
- Experience with AP style format, social media marketing and HTML training.
- Create an official Instagram page to help promote world-class music in performing arts.
- Create a LinkedIn page for PBGC to promote open vacancies within the agency.
- Check doors, windows and gates for unusual or suspicious activities or tampering.
- Edit, design and produce practice specialty newsletters using InDesign, Photoshop and digital publishing software.
- Relay conversations between deaf and hearing customers verbatim by use of voice and keyboard at a typing speed of 70-80 wpm.
- Create a new social media calendar, rebuild the department's media contact list and launch new Facebook and YouTube pages.
- Edit game photos with Photoshop and forward them via email to the USL, local media, and visiting team contacts.
- Create PowerPoint presentations for daily activities.
- Review and edit PowerPoint presentations and other communication and training materials.
Communication assistant skills and personality traits
We calculated that 9% of Communication Assistants are proficient in Customer Service, Web Content, and Administrative Tasks. They’re also known for soft skills such as Compassion, Time-management skills, and Communication skills.
We break down the percentage of Communication Assistants that have these skills listed on their resume here:
- Customer Service, 9%
Managed a team of thirty-five Communications Assistants in overseeing the every aspect of providing exceptional customer service in supervisors' absence.
- Web Content, 8%
Provided support to the public information officer and publications/web content coordinator.
- Administrative Tasks, 8%
Performed a variety of clerical/administrative tasks duties including check-in and check-out of resident's procedures and utilized emergency procedures when appropriate.
- Press Releases, 7%
Contributed to nationally-distributed press releases and media alerts; composed memos on behalf of Evelyn Lauder.
- Front Desk, 6%
Managed front desk operations -Updated social media and composed newsletter articles
- Residential Life, 5%
Coordinated and administer the overall Residential Life Program, including both student development and operations components, in assigned residence halls.
Most communication assistants use their skills in "customer service," "web content," and "administrative tasks" to do their jobs. You can find more detail on essential communication assistant responsibilities here:
Compassion. The most essential soft skill for a communication assistant to carry out their responsibilities is compassion. This skill is important for the role because "social and human service assistants often work with people who are in stressful and difficult situations." Additionally, a communication assistant resume shows how their duties depend on compassion: "advocated compassion and empathy to residents. "
Time-management skills. Another soft skill that's essential for fulfilling communication assistant duties is time-management skills. The role rewards competence in this skill because "social and human service assistants often work with many clients." According to a communication assistant resume, here's how communication assistants can utilize time-management skills in their job responsibilities: "manage multiple administrative tasks and deadlines, including travel coordination; expense reports; meetings and room reservations. "
Communication skills. This is an important skill for communication assistants to perform their duties. For an example of how communication assistant responsibilities depend on this skill, consider that "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a communication assistant: "facilitated officers safety through constant communication and initiation of action in emergency situations. ".
Interpersonal skills. For certain communication assistant responsibilities to be completed, the job requires competence in "interpersonal skills." The day-to-day duties of a communication assistant rely on this skill, as "social and human service assistants must make their clients feel comfortable discussing sensitive issues." For example, this snippet was taken directly from a resume about how this skill applies to what communication assistants do: "use interpersonal skills to greet and assist students -manage front desk and handle student and visitor inquires. "
Organizational skills. A commonly-found skill in communication assistant job descriptions, "organizational skills" is essential to what communication assistants do. Communication assistant responsibilities rely on this skill because "social and human service assistants must often complete lots of paperwork and work with many different clients." You can also see how communication assistant duties rely on organizational skills in this resume example: "assisted the owners with various social media marketing strategies, promoting both a facebook and a twitter organizational presence. "
Problem-solving skills. While "problem-solving skills" is last on this skills list, don't underestimate its importance to communication assistant responsibilities. Much of what a communication assistant does relies on this skill, seeing as "social and human service assistants help clients find solutions to their problems." Here is a resume example of how this skill is used in the everyday duties of communication assistants: "acted as a role model in maintaining a hopeful and positive attitude in problem-solving and coping with the disabilities. "
The three companies that hire the most communication assistants are:
- ADA-ES18 communication assistants jobs
- Northwell Health12 communication assistants jobs
- Hamilton Telecommunications11 communication assistants jobs
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Communication assistant vs. Volunteer
Volunteers are usually unpaid individuals who render their service to a company or organization. Most of the time, volunteers are skilled in specific areas needed by the organization but prefer to provide free service. They may be employed in another organization, but they lend their time and talent to another organization or company to give back to the community. They raise funds, create awareness, and work on the ground. Volunteers usually choose a cause or advocacy close to their heart, such as teaching children, taking care of the elderly, coaching sports teams, cleaning up communities, and caring for animals.
There are some key differences in the responsibilities of each position. For example, communication assistant responsibilities require skills like "customer service," "web content," "administrative tasks," and "press releases." Meanwhile a typical volunteer has skills in areas such as "child care," "patient charts," "patient care," and "mathematics." This difference in skills reveals the differences in what each career does.
Volunteers tend to reach similar levels of education than communication assistants. In fact, volunteers are 1.1% more likely to graduate with a Master's Degree and 0.9% more likely to have a Doctoral Degree.Communication assistant vs. Internship coordinator
Internship coordinators typically work in an organization's human resource (HR) department and act as the internship program director. They are responsible for developing and implementing an internship program. Once established, they are responsible for overseeing site supervisors and assigning interns to different departments. They are also responsible for hiring students and advertising internship opportunities. An internship coordinator should possess a few skills to accomplish their duties, including interpersonal and communication skills, a bachelor's degree, and experience in other jobs.
Each career also uses different skills, according to real communication assistant resumes. While communication assistant responsibilities can utilize skills like "customer service," "web content," "residential life," and "conflict resolution," internship coordinators use skills like "intern program," "mental health," "professional development," and "hr."
Internship coordinators may earn a higher salary than communication assistants, but internship coordinators earn the most pay in the construction industry with an average salary of $45,806. On the other hand, communication assistants receive higher pay in the education industry, where they earn an average salary of $35,133.internship coordinators earn similar levels of education than communication assistants in general. They're 4.3% more likely to graduate with a Master's Degree and 0.9% more likely to earn a Doctoral Degree.Communication assistant vs. Assistant program coordinator
An assistant program coordinator performs administrative support tasks and assists in organizing programs and activities under a program coordinator's supervision. Their responsibilities typically include monitoring the expenditures and schedules, preparing and processing documents, handling calls and correspondence, creating requests and proposals, communicating with vendors and suppliers, and updating records. They must also assist staff in various tasks and resolve issues promptly and efficiently. When it comes to employment opportunities, an assistant program coordinator may work at learning institutions, government agencies, and private companies.
The required skills of the two careers differ considerably. For example, communication assistants are more likely to have skills like "customer service," "web content," "administrative tasks," and "press releases." But a assistant program coordinator is more likely to have skills like "cpr," "mental health," "professional development," and "crisis intervention."
Assistant program coordinators earn the best pay in the government industry, where they command an average salary of $41,967. Communication assistants earn the highest pay from the education industry, with an average salary of $35,133.When it comes to education, assistant program coordinators tend to earn higher degree levels compared to communication assistants. In fact, they're 8.0% more likely to earn a Master's Degree, and 1.0% more likely to graduate with a Doctoral Degree.Communication assistant vs. Coordinator
Coordinators are responsible for liaising between the department they are assigned to and any other external party. They oversee projects or agreements. They are in charge of following through negotiations between the two parties regarding work. They see through the conduct of such contracts by ensuring that all terms are amenable to both parties. They maintain records and other necessary data and paperwork. They also ensure that office policy and guidelines are being followed. Coordinators also ensure that all projects are completed efficiently and effectively.
Even though a few skill sets overlap between communication assistants and coordinators, there are some differences that are important to note. For one, a communication assistant might have more use for skills like "web content," "press releases," "residential life," and "conflict resolution." Meanwhile, some responsibilities of coordinators require skills like "patients," "excellent organizational," "data entry," and "excellent guest. "
In general, coordinators earn the most working in the technology industry, with an average salary of $51,731. The highest-paying industry for a communication assistant is the education industry.coordinators reach similar levels of education compared to communication assistants, in general. The difference is that they're 4.1% more likely to earn a Master's Degree, and 0.6% more likely to graduate with a Doctoral Degree.Types of communication assistant
Updated January 8, 2025











