What Does a Communication Assistant Do?

A communication assistant is responsible for publishing content and analyzing brainstorming ideas to create an engaging publication. Communication assistants' duties include posting newsletters, spreading company updates through bulletin boards or digital contents, managing the organization's press release and media coverage, monitoring social media presence, developing strategic communication procedures with the team, and researching trends. They also perform administrative tasks as needed. A communication assistant must have excellent communication skills, both in writing and speaking, especially when interacting with a large group or writing content duties.

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Communication Assistant Responsibilities

Here are examples of responsibilities from real communication assistant resumes representing typical tasks they are likely to perform in their roles.

Manage back-end of website (CMS and technologies); update member directory; create content and news feed on website.
Set up promotions for upcoming events and update stations twitter, tumbler, and Facebook account daily.
Provide feedback and analysis on school's Instagram social media strategy.
Maintain website using CMS and HTML programming for organization marquee events.
Maintain confidentiality standards during calls while keeping a typing speed of 60 wpm
Experience with AP style format, social media marketing and HTML training.
Create an official Instagram page to help promote world-class music in performing arts.
Create a LinkedIn page for PBGC to promote open vacancies within the agency.
Check doors, windows and gates for unusual or suspicious activities or tampering.
Edit, design and produce practice specialty newsletters using InDesign, Photoshop and digital publishing software.
Relay conversations between deaf and hearing customers verbatim by use of voice and keyboard at a typing speed of 70-80 wpm.
Create a new social media calendar, rebuild the department's media contact list and launch new Facebook and YouTube pages.
Edit game photos with Photoshop and forward them via email to the USL, local media, and visiting team contacts.
Create PowerPoint presentations for daily activities.
Review and edit PowerPoint presentations and other communication and training materials.

Communication Assistant Job Description

Perhaps the hardest question to answer when deciding on a career as a communication assistant is "should I become a communication assistant?" You might find this info to be helpful. When compared to other jobs, communication assistant careers are projected to have a growth rate described as "much faster than average" at 13% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a communication assistant by 2028 is 52,200.

On average, the communication assistant annual salary is $32,824 per year, which translates to $15.78 an hour. Generally speaking, communication assistants earn anywhere from $22,000 to $47,000 a year, which means that the top-earning communication assistants make $25,000 more than the ones at the lower end of the spectrum.

As is the case with most jobs, it takes work to become a communication assistant. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a volunteer, internship coordinator, assistant program coordinator, and coordinator.

Learn More About Communication Assistant Job Descriptions

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12 Communication Assistant Resume Examples

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Willie Peterson Communication Assistant Contact Information Santa Barbara, CA (370) 555-5542 wpeterson@example.com Skills Online Publication Live Broadcasts Twitter Administrative Tasks Freelance Writers Proofread Dementia Daily Newspaper Appropriate Action Html Employment History Communication Assistant 2019 - Present University of California Press Santa Barbara, CA Exhibited compassionate care and communication with regard to issues of death and dying. Facilitated meetings with multiple agency partners and formed community partnerships for a common goal. Monitor multiple information sources to identify emergency situations. Create content for e-marketing initiatives including pre-sale, special events and event updates. Communication Assistant 2012 - 2019 HER Co Santa Barbara, CA Frequent project management and exploration of new areas of promotion. Collaborated on establishment of communication standards. Maintained on -going communication with each resident's family Maintained open and on-going communication collaboration with all team members. Create and provide a safe and positive living environment for residents by communicating and enforcing university residential life rules and regulations. Staff Writer 2011 - 2012 HER Co Santa Barbara, CA Collaborated with staff to identify priority topics for coverage. Write blog posts related to campus activities Write articles of a variety of topics within target audience, which receives 5,000+views per week. Pitch article ideas that focus on collegiate women and write articles for online publication. Researched topics of interest and analyzed information in order to produce articles for student body of more than 16,000. Produced interviews and content based upon current events on campus Conducted bi-weekly staff meetings, participated in brainstorming and editing sessions Education Certificate Psychology 2010 - 2011 University of California, Santa Barbara Santa Barbara, CA


Brittany Hayes Communication Assistant Contact Info Terre Haute, IN (490) 555-8015 bhayes@example.com Skills Customer ServiceFacilityResidential LifeFront Desk OperationsWindowsStudent ResidentsCNAIntellectual DisabilitiesScheduling AppointmentsRAS Employment History Communication Assistant 2020 - Present Indiana University of Pennsylvania Terre Haute, IN Performed administrative tasks; filed, organized confidential documents and responded to all inquiries. Created informational and educational programming for students and ensured all students were abiding by campus rules and regulations. Communication Assistant 2019 - 2020 UNIV OF NEVADA LAS VEGAS Las Vegas, NV Work with staff members to implement three hall wide programs on academics, civic engagement, and career development each semester. Manage all email inquiries and issues, reply and post proper information for appropriate departments via the Sharepoint website. Serve as a mentor, role model, and friend to residents. Desk Assistant 2018 - 2019 24 Hour Fitness Las Vegas, NV Updated member information, processed payments and operated POS system. Worked with a variety of user environments included Windows, Mac OSX, and Linux. Education High School Diploma 2018 - 2018


Jessica Rogers Communication Assistant Irvine, CA (380) 555-8215 jrogers@example.com Experience Communication Assistant2016 - Present American Campus Communities•Irvine, CA Plan and organize mixers and special events for resident appreciation. Conducted administrative tasks (answer phones, filing, sorting mail, etc.) Provided a positive role model for residents and future residents. Assist with sales and leasing apartments, giving tours, and heavy daily communication with residents and parents. Communication Assistant2014 - 2016 American Campus Communities•Irvine, CA Assist with sales and leasing apartments, giving tours, and heavy daily communication with residents and parents. Performed administrative tasks including answering phones, taking messages, filing vital paperwork, and entering data. Served as the property's emergency contact outside of scheduled business hours. Conducted administrative tasks (answer phones, filing, sorting mail, etc.) Laboratory Research Assistant2013 - 2014 University of California Press•Irvine, CA Completed a Tc-99 uptake study using invitro and in vivo cell cultures. Test TPU (Thermoplastic Polyurethane) samples using various lab techniques, create a Powerpoint presentation on my experience Assisted staff in the execution and evaluation of research projects. Trained technicians and student interns in method development, instrument operation and maintenance, and data analysis. Conducted research on organic/inorganic chemistry, electrochemistry and materials science. Skills ChemistryTelephone CallsPoster PresentationResearch ProjectsDementiaFront OfficeLab EquipmentCell CultureCommunity Development DepartmentTwitter Education Bachelor's Degree Biotechnology2010 - 2013 Worcester Polytechnic Institute•Worcester, MA

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Communication Assistant Skills and Personality Traits

We calculated that 9% of Communication Assistants are proficient in Customer Service, Web Content, and Administrative Tasks. They’re also known for soft skills such as Compassion, Time-management skills, and Communication skills.

We break down the percentage of Communication Assistants that have these skills listed on their resume here:

Customer Service, 9%
Managed a team of thirty-five Communications Assistants in overseeing the every aspect of providing exceptional customer service in supervisors' absence.
Web Content, 8%
Provided support to the public information officer and publications/web content coordinator.
Administrative Tasks, 8%
Performed a variety of clerical/administrative tasks duties including check-in and check-out of resident's procedures and utilized emergency procedures when appropriate.
Press Releases, 7%
Contributed to nationally-distributed press releases and media alerts; composed memos on behalf of Evelyn Lauder.
Front Desk, 6%
Managed front desk operations -Updated social media and composed newsletter articles
Residential Life, 5%
Coordinated and administer the overall Residential Life Program, including both student development and operations components, in assigned residence halls.

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Most communication assistants list "customer service," "web content," and "administrative tasks" as skills on their resumes. We go into more details on the most important communication assistant responsibilities here:

The most important skills for a communication assistant to have in this position are compassion. In this excerpt that we gathered from a communication assistant resume, you'll understand why: "social and human service assistants often work with people who are in stressful and difficult situations" According to resumes we found, compassion can be used by a communication assistant in order to "advocated compassion and empathy to residents. "

Another trait important for fulfilling communication assistant duties is time-management skills. According to a communication assistant resume, "social and human service assistants often work with many clients." Here's an example of how communication assistants are able to utilize time-management skills: "manage multiple administrative tasks and deadlines, including travel coordination; expense reports; meetings and room reservations. "

Communication skills is also an important skill for communication assistants to have. This example of how communication assistants use this skill comes from a communication assistant resume, "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help" Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "facilitated officers safety through constant communication and initiation of action in emergency situations. "

In order for certain communication assistant responsibilities to be completed, the job requires the skill "interpersonal skills." According to a communication assistant resume, "social and human service assistants must make their clients feel comfortable discussing sensitive issues" As an example, this snippet was taken directly from a resume about how this skill applies: "use interpersonal skills to greet and assist students -manage front desk and handle student and visitor inquires. "

As part of the communication assistant description, you might find that one of the skills that might be helpful to the job is "organizational skills." A communication assistant resume included this snippet: "social and human service assistants must often complete lots of paperwork and work with many different clients" This skill could be useful in this scenario: "assisted the owners with various social media marketing strategies, promoting both a facebook and a twitter organizational presence. "

While "problem-solving skills" is listed last on this skills list, don't underestimate its importance to communication assistant responsibilities. The skill is described by this resume snippet, "social and human service assistants help clients find solutions to their problems" Here is an example of how this skill is used, "acted as a role model in maintaining a hopeful and positive attitude in problem-solving and coping with the disabilities. "

See the full list of communication assistant skills.

Before becoming a communication assistant, 70.5% earned their bachelor's degree. When it comes down to graduating with a master's degree, 6.5% communication assistants went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most communication assistants have a college degree. But about one out of every eight communication assistants didn't attend college at all.

Those communication assistants who do attend college, typically earn either communication degrees or business degrees. Less commonly earned degrees for communication assistants include psychology degrees or english degrees.

When you're ready to become a communication assistant, you might wonder which companies hire communication assistants. According to our research through communication assistant resumes, communication assistants are mostly hired by ADA-ES, Northwell Health, and Hamilton Telecommunications. Now is a good time to apply as ADA-ES has 18 communication assistants job openings, and there are 12 at Northwell Health and 11 at Hamilton Telecommunications.

Since salary is important to some communication assistants, it's good to note that they are figured to earn the highest salaries at Google, Dana-Farber Cancer Institute, and Guttmacher Institute. If you were to take a closer look at Google, you'd find that the average communication assistant salary is $64,224. Then at Dana-Farber Cancer Institute, communication assistants receive an average salary of $59,473, while the salary at Guttmacher Institute is $55,981.

View more details on communication assistant salaries across the United States.

Some other companies you might be interested in as a communication assistant include Boston University, University of Connecticut, and Purdue University. These three companies were found to hire the most communication assistants from the top 100 U.S. educational institutions.

In general, communication assistants fulfill roles in the non profits and education industries. While employment numbers are high in those industries, the communication assistant annual salary is the highest in the education industry with $35,133 as the average salary. Meanwhile, the finance and non profits industries pay $34,863 and $32,451 respectively. This means that communication assistants who are employed in the education industry make 23.1% more than communication assistants who work in the telecommunication Industry.

The three companies that hire the most prestigious communication assistants are:

ADA-ES18 Communication Assistants Jobs
Northwell Health12 Communication Assistants Jobs
Hamilton Telecommunications11 Communication Assistants Jobs

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What Volunteers Do

Volunteers are usually unpaid individuals who render their service to a company or organization. Most of the time, volunteers are skilled in specific areas needed by the organization but prefer to provide free service. They may be employed in another organization, but they lend their time and talent to another organization or company to give back to the community. They raise funds, create awareness, and work on the ground. Volunteers usually choose a cause or advocacy close to their heart, such as teaching children, taking care of the elderly, coaching sports teams, cleaning up communities, and caring for animals.

In this section, we compare the average communication assistant annual salary with that of a volunteer. Typically, volunteers earn a $1,597 lower salary than communication assistants earn annually.

Even though communication assistants and volunteers have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require front desk, powerpoint, and community outreach in the day-to-day roles.

There are some key differences in responsibilities as well. For example, a communication assistant responsibilities require skills like "customer service," "web content," "administrative tasks," and "press releases." Meanwhile a typical volunteer has skills in areas such as "child care," "patient charts," "patient care," and "mathematics." This difference in skills reveals how truly different these two careers really are.

Volunteers tend to reach similar levels of education than communication assistants. In fact, volunteers are 1.1% more likely to graduate with a Master's Degree and 0.9% more likely to have a Doctoral Degree.

What Are The Duties Of an Internship Coordinator?

Internship coordinators typically work in an organization's human resource (HR) department and act as the internship program director. They are responsible for developing and implementing an internship program. Once established, they are responsible for overseeing site supervisors and assigning interns to different departments. They are also responsible for hiring students and advertising internship opportunities. An internship coordinator should possess a few skills to accomplish their duties, including interpersonal and communication skills, a bachelor's degree, and experience in other jobs.

The next role we're going to look at is the internship coordinator profession. Typically, this position earns a higher pay. In fact, they earn a $9,622 higher salary than communication assistants per year.

Not everything about these jobs is different. Take their skills, for example. Communication assistants and internship coordinators both include similar skills like "administrative tasks," "press releases," and "front desk" on their resumes.

But both careers also use different skills, according to real communication assistant resumes. While communication assistant responsibilities can utilize skills like "customer service," "web content," "residential life," and "conflict resolution," some internship coordinators use skills like "intern program," "mental health," "professional development," and "hr."

Internship coordinators may earn a higher salary than communication assistants, but internship coordinators earn the most pay in the construction industry with an average salary of $45,806. On the other side of things, communication assistants receive higher paychecks in the education industry where they earn an average of $35,133.

On the topic of education, internship coordinators earn similar levels of education than communication assistants. In general, they're 4.3% more likely to graduate with a Master's Degree and 0.9% more likely to earn a Doctoral Degree.

How an Assistant Program Coordinator Compares

An assistant program coordinator performs administrative support tasks and assists in organizing programs and activities under a program coordinator's supervision. Their responsibilities typically include monitoring the expenditures and schedules, preparing and processing documents, handling calls and correspondence, creating requests and proposals, communicating with vendors and suppliers, and updating records. They must also assist staff in various tasks and resolve issues promptly and efficiently. When it comes to employment opportunities, an assistant program coordinator may work at learning institutions, government agencies, and private companies.

The third profession we take a look at is assistant program coordinator. On an average scale, these workers bring in higher salaries than communication assistants. In fact, they make a $8,620 higher salary per year.

Using communication assistants and assistant program coordinators resumes, we found that both professions have similar skills such as "conflict resolution," "powerpoint," and "facebook," but the other skills required are very different.

As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from communication assistants resumes, they are more likely to have skills like "customer service," "web content," "administrative tasks," and "press releases." But a assistant program coordinator might have skills like "cpr," "mental health," "professional development," and "crisis intervention."

Interestingly enough, assistant program coordinators earn the most pay in the government industry, where they command an average salary of $41,967. As mentioned previously, communication assistants highest annual salary comes from the education industry with an average salary of $35,133.

When it comes to education, assistant program coordinators tend to earn higher education levels than communication assistants. In fact, they're 8.0% more likely to earn a Master's Degree, and 1.0% more likely to graduate with a Doctoral Degree.

Description Of a Coordinator

Coordinators are responsible for liaising between the department they are assigned to and any other external party. They oversee projects or agreements. They are in charge of following through negotiations between the two parties regarding work. They see through the conduct of such contracts by ensuring that all terms are amenable to both parties. They maintain records and other necessary data and paperwork. They also ensure that office policy and guidelines are being followed. Coordinators also ensure that all projects are completed efficiently and effectively.

Coordinators tend to earn a higher pay than communication assistants by about $8,775 per year.

While their salaries may vary, communication assistants and coordinators both use similar skills to perform their jobs. Resumes from both professions include skills like "customer service," "administrative tasks," and "front desk. "

Even though a few skill sets overlap, there are some differences that are important to note. For one, a communication assistant might have more use for skills like "web content," "press releases," "residential life," and "conflict resolution." Meanwhile, some coordinators might include skills like "patients," "excellent organizational," "data entry," and "excellent guest" on their resume.

In general, coordinators make a higher salary in the technology industry with an average of $51,731. The highest communication assistant annual salary stems from the education industry.

Coordinators reach similar levels of education when compared to communication assistants. The difference is that they're 4.1% more likely to earn a Master's Degree more, and 0.6% more likely to graduate with a Doctoral Degree.

Updated October 2, 2020