What is a communication center operator and how to become one

Key steps to become a communication center operator

1. Explore communication center operator education requirements

   Most common communication center operator degrees

   Bachelor's

   43.1 %

   Associate

   28.1 %

   High School Diploma

   15.9 %

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2. Start to develop specific communication center operator skills

   Skills	Percentages
   Customer Service	26.35%
   Emergency Situations	8.35%
   CCTV	6.15%
   Incident Reports	6.02%
   Security Systems	4.39%

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3. Complete relevant communication center operator training and internships

   Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New communication center operators learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a communication center operator based on U.S. Bureau of Labor Statistics data and data from real communication center operator resumes.

4. Research communication center operator duties and responsibilities

   • Interpret and respond to system messages through use of JES2, MVS, SDSF and automate commands.
   • Utilize Microsoft PowerPoint to create visual representations of banker diagrams; and graphic objects.
   • Maintain the mainframe job scheduling system monitoring CA7 production support, filling customer request for change orders.
   • Answer Lenel alarms, monitor CCTVs, conduct camera audits, conduct incidents reports and submit work orders.

5. Prepare your communication center operator resume

   When your background is strong enough, you can start writing your communication center operator resume.

   You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a communication center operator resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

   Choose from 10+ customizable communication center operator resume templates

   Build a professional communication center operator resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your communication center operator resume.
   

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6. Apply for communication center operator jobs

   Now it's time to start searching for a communication center operator job. Consider the tips below for a successful job search:

   1. Browse job boards for relevant postings
   2. Consult your professional network
   3. Reach out to companies you're interested in working for directly
   4. Watch out for job scams