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Become A Communication Center Operator

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Working As A Communication Center Operator

  • Interacting With Computers
  • Getting Information
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • Make Decisions

  • $27,440

    Average Salary

What Does A Communication Center Operator Do At Firelands Regional Medical Center

* Answers calls to the switchboard using the appropriate greeting in a friendly tone of voice.
* Answers calls within three rings whenever possible.
* Places callers on hold in a friendly manner.
* Consistently transfers callers to the correct extension.
* Pages physicians and authorized hospital personnel.
* Processes pager requests for physicians and hospital personnel.
* Informs appropriate personnel of meetings, fire drills, disaster drills and other hospital functions via audible and text page.
* Processes codes, fire alarms, STAT calls, and emergency calls, according to Medical Center policies and procedures.
* Receives disaster information, notifies proper personnel and departments.
* Signals all clear when appropriate.
* Maintains records of hospital personnel and departments by name and extension numbers and telephone numbers of hospitals within the area.
* Maintains departmental and physician on-call lists.
* Accesses patient information, re-addresses mail for discharged patients, maintains confidentiality of information of all types.
* Reviews all related switchboard information at the beginning of the shift.
* Understands operation of all related switchboard equipment and alarms.
* OTHER TASKS, DUTIES AND RESPONSIBILITIES
* Able to work under stressful situations.
* Assist with the inventory, storage, and retrieval of telecommunication equipment, software, and related supplies.
* Participate in department performance improvement activities as assigned and attends required training.
* Broadens knowledge of various tasks through orientation by others.
* Demonstrates service excellence and ACE in the performance of all his/her responsibilities.
* Maintain a safe and orderly work environment, and perform other duties as required.
* KNOWLEDGE

What Does A Communication Center Operator Do At DXC Technology

* Monitors client networks for active intrusions, and/or compromises.
* Responsible for understanding the global threat landscape and tracking changes in this area, as well as understanding the direct or indirect impact to the DXC MSS customer base.
* Conducts research on and maps out response to emerging threats, including understanding the level of impact and exposure to our customers, proactively communicating to internal business unit staff and customers on a regular basis updates on emerging threats, and ensuring DXC MSS has thorough detection capabilities in place for emerging threats.
* years of experience delivering security solutions to an enterprise or with a security services organization.
* The ideal candidate must be a self-starter, customer-focused, team player, and be able to coordinate and collaborate on multiple issues simultaneously with many stakeholders.
* Should have demonstrated analytic ability to discover unknown, suspicious or exploitation activity and analyze exploitation opportunities and expertise to evaluate and recommend information security enhancements, product upgrades, and tools to ensure minimal exposures.
* Excellent communications skills, that include the ability to provide formal documentation of analysis and/or research results to include briefings, reports, writing, training of lower tiers, and editing at a technical/professional level, are required.
* Candidates should have verifiable experience performing forensics and incident response.
* SOC experience is also a plus.
* DXC Technology is EEO F/M/Protected Veteran/ Individual with

What Does A Communication Center Operator Do At Dk Security

* Must provide above excellent customer service when dealing with Clients, Customers, Co
* Workers, etc.
* Provide information and assistance to calling parties concerning emergency, security and general assistance needs.
* Follow procedures in dispatching personnel for emergency and non-emergency response.
* Accurately and quickly utilize computer-aided software for complaint documentation and processing of anonymous tip line calls.
* Serve as an information resource to DK employees and clients.
* Locate requested information through additional sources as needed.
* Process and report background screen requests

What Does A Communication Center Operator Do At Colorado State

* Serves meals, takes orders, cooks to order food, dishes up desserts and salads, puts out condiments, fruit and necessary food items.
* Sets, clears, and sanitizes tables; washes dishes, silverware, pots and pans and puts them away; rolls silverware and sets up dining rooms.
* Acts as a production assistant with regards to food handling as a cook, or cook helper preparing breakfast, lunch and dinner meals and other related functions to ensure timely and nutritious meals for residents and staff, to be done before, during and after all resident meals daily.
* Fills dispensers and stocks refrigerators, cleans juice and coffee machines and fills with product, stocks resident refrigerator and pantry with food and supplies, takes supplement and beverages to nursing service for distribution.
* Maintains store room by stocking, inventory, cleaning, organizing food and non-foods items to ensure sufficient food supplies and sanitary storage conditions, following State, Federal and VA regulations; ensure that residents have food, beverages and supplements as needed.
* Cleans dining room, sweeps and mops floors, cleans steam table, throws away trash, cleans dish room and mops floor daily to ensure sanitation and infection control requirements are completed, wipes down tables and chairs; puts on clean tablecloths, complete cleaning duties as assigned to ensure sanitation and infection control requirements are met and completed to ensure a pleasant and comfortable dining experience for residents.
* Attends all mandatory and non-mandatory in-services for department and facility.
* Attends all mandatory training and refresher courses deemed mandatory to ensure employee is updated and knowledgeable in necessary skills and education needed for this position and completes all necessary paperwork to comply with state, federal and VA regulations.
* Other duties as assigned daily and monthly.
* Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
* Minimum Qualifications
* At least one (1) year of dining services experience appropriate to the work assignment.
* This position does not allow for a substitution.
* This position requires the following as conditions of employment:
* Must pass a Colorado Bureau of Investigations and a Federal Bureau of Investigations background check as a condition of employment.
* Included in the background check is a current and/or previous employer check.
* Your current and/or previous employers within the past 10 years at a minimum must be listed on your job application (most recent in descending order), even if the job or duties are unrelated to the position for which you are applying.
* Incomplete employer information (address, phone number, and supervisor) or omission of former employers may result in a disqualification of your application.
* Must pass a Drug Screen.
* Must pass TB test.
* This position is "Essential Service Designation": you will be required to report without delay or interruption to provide essential or emergency services to ensure health, safety, and welfare.
* This position has shift work: day, evening and night shifts to include holiday and weekends as needed.
* This position requires on-call work on weekends.
* Supplemental Information
* PLEASE READ CAREFULLY
* Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process.
* Therefore, it is paramount that you clearly describe all of your relevant experience on the application itself, this includes completing the job history of the application.
* Applications left blank, do not include your work history or marked "SEE RESUME" will not be considered in the minimum qualifications review.
* All relevant experience MUST be shown/listed under the "Work Experience" section of your application and not in the Supplement Questions.
* Your application will be reviewed against the minimum qualifications for the position.
* If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below

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Top Skills for A Communication Center Operator

SecurityPersonnelEmergencySituationsProperProceduresSafetySystemsCctvFacilitySecretClearanceAccessControlSystemsOutgoingMessageTrafficIncidentReportsLawEnforcementCustomerServiceSecurityOfficersTroubleshootDataEntrySecuritySystemsWindowsPhoneCallsRemoteAlarmSystems

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Top Communication Center Operator Skills

  1. Security Personnel
  2. Emergency Situations
  3. Proper Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Directed security personnel at various sites and dispatched assistance as needed.
  • Briefed and dispatched Security Forces Patrols to any and all incidents, alarms and emergency situations.
  • Used knowledge of the proper procedures for handling hazardous materials (chemical and biological).
  • Monitored Life Safety Systems such as Fire Alarm, Leak detections alarms and Safety Showers.
  • Operated and monitored CCTV 44 cameras and 65 sensors on base.

Top Communication Center Operator Employers