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  • Communications Center Operator - Mobile Sensors Vessel-Remote

    V2X

    Remote communication center operator job

    ** The Mobile Sensors program performs Operations and Maintenance (O&M) on a ship based mobile radar/communication systems that are complex, multi-mission systems with elaborate command, control, computer, and communications interfaces and support sub-systems. These systems, and the program assigned employees primarily operate in the Pacific Command's (PACOM) area of responsibility (AOR). Our program team members are required to operate and keep these radar and communication systems fully mission capable (FMC) 24-hours a day, 7-days a week, and capable of supporting mission operations on short-notice. In performance of this mission, Mobile Sensors is seeking a **Communications Center Operator(s** ) that will be assigned within the Message Processing Center (MPC) and/or Mission Communications Center (MCC) to perform the duties associated with standard Navy message systems, and additional duties as required/assigned. This position will require personnel to live and work for extended shifts/periods onboard a ship that will operate in/out of overseas ports. Position requires meeting the maritime medical physical and appropriate CENTCOM AOR medical requirements. This position although V2X, is represented by the International Brotherhood of Electrical Workers (IBEW), Local 2088, and the pay and benefits are per the Collective Bargaining Agreement (CBA). **Required Skills:** + Ability to operate ship-associated communications-electronic equipment to include: embedded communications systems, data communications, data processors, desktop computers and ancillary equipment, COMSEC equipment to include data and voice encryption devices, multiplexers and modems. + Active Top Secret Security Clearance with SCI eligibility. + Current U.S. Passport with 3 x blank pages **Other Requirements:** This position is Full-Time/at-sea on a forward deployed vessel. Candidates must not be hindered by motion sickness and must pass/maintain Maritime Medical Exam IAW CENTCOM Mod 15 requirements. **Desired Skills:** + Knowledge working with US Air Force COMSEC accounts _._ **Desired Education:** + US Navy's A-Schools for Operations Specialists or the equivalent civilian training. + Defense Security CompTIA CertMaster CE Security+ Certification Requirement **Education Requirements:** + High School Degree At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients \#LI-DH1 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $21k-28k yearly est. 60d+ ago
  • Inbound Answering Service Operator - Up to $16/hr

    Continental Message Solution 3.2company rating

    Remote communication center operator job

    Job Details CONTINENTAL MESSAGE SOLUTIONS - COLUMBUS, OH Optional Work from HomeDescription As an Inbound Answering Service Operator for CMS, you will be representing over 2500 businesses helping callers with routine and emergency situations. There is no selling or telemarketing involved. You will help callers in the Medical Industry, Attendance Lines, Property Management, Manufacturing, Order Entry, and more. Clients you will represent include but are not limited to, OhioHealth, Coca-Cola, Ohio Department of Health, and Enhabit. We are seeking an Inbound Answering Service Operator to join our team in Ohio and Nevada. These are self-motivated, respectful, and reliable candidates. With just the right combination of actively listening and critically thinking, they can swiftly assess a situation and capture every detail. Challenges and uncertainties are constant companions, but with their thick skin and resilience, they can adapt to the ever-changing dynamics of customer interactions. Sympathy and Empathy come naturally to an Inbound Answering Service Operator to ensure distress customers leave each call with their concerns addressed and spirits lifted. Additional Info: Work at Home Performance and Attendance based Bonus structure Thorough, Paid Training Overtime Paid Time Off Full Job Description Answering Service Answers inbound calls from a variety of industries Serves callers by following client direction and reference FAQ pages to answer questions Guides caller through decision making to ensure messages are relayed to the correct client/department/representative Data Entry - Input information quickly and accurately based on client provided scripting Select appropriate call types to ensure proper relay of messages Message Relay - Dispatch messages to the appropriate contact based on client instructions Answer client contacts requesting information on existing messages Notate/update accounts according to client request This job is: A good fit for applicants with related experience in call center, medical industry, or customer service A good fit for applicants that are proficient in computer operations and familiarity with various software applications A good fit for applicants seeking reliable, long term employment A good fit for applicants who are task/detail oriented Qualifications Required Qualifications: High school diploma, GED Ability to pass a criminal background check successfully Proficiency in computer operations Computer equipment, if interested in remote work Related work experience Excellent verbal and written communication skills Ability to meet physical job requirements (90% of shift confined to workstation) Ability to type 35 WPM Ability to commit to a schedule for no less than 6 months Must reside in Ohio or Nevada WE EMBRACE DIVERSITY TO ITS FULLEST. Applicants are evaluated on qualifications and ability without regard to sex, race, color, religion, nation origin, disability, genetic information, or protected veteran status.
    $23k-27k yearly est. 60d+ ago
  • Remote Guard Center Operator

    Visentry

    Remote communication center operator job

    The RGC Operator is responsible for reviewing incoming video alarm notifications and responding according to the standard operating procedures Duties and Responsibilities Understanding that customer service and satisfaction are the primary goals of the organization Actively tracking, verifying and acting upon video alert signals received from customer locations Following the standard operating procedures Communicating with law enforcement, customers and other emergency personnel Manage medium to high volume of calls
    $28k-41k yearly est. 60d+ ago
  • Communications Center Operator - Mobile Sensors Vessel-Remote

    V2X Current Openings

    Remote communication center operator job

    The Mobile Sensors program performs Operations and Maintenance (O&M) on a ship based mobile radar/communication systems that are complex, multi-mission systems with elaborate command, control, computer, and communications interfaces and support sub-systems. These systems, and the program assigned employees primarily operate in the Pacific Command's (PACOM) area of responsibility (AOR). Our program team members are required to operate and keep these radar and communication systems fully mission capable (FMC) 24-hours a day, 7-days a week, and capable of supporting mission operations on short-notice. In performance of this mission, Mobile Sensors is seeking a Communications Center Operator(s) that will be assigned within the Message Processing Center (MPC) and/or Mission Communications Center (MCC) to perform the duties associated with standard Navy message systems, and additional duties as required/assigned. This position will require personnel to live and work for extended shifts/periods onboard a ship that will operate in/out of overseas ports. Position requires meeting the maritime medical physical and appropriate CENTCOM AOR medical requirements. This position although V2X, is represented by the International Brotherhood of Electrical Workers (IBEW), Local 2088, and the pay and benefits are per the Collective Bargaining Agreement (CBA). Required Skills: Ability to operate ship-associated communications-electronic equipment to include: embedded communications systems, data communications, data processors, desktop computers and ancillary equipment, COMSEC equipment to include data and voice encryption devices, multiplexers and modems. Active Top Secret Security Clearance with SCI eligibility. Current U.S. Passport with 3 x blank pages Other Requirements: This position is Full-Time/at-sea on a forward deployed vessel. Candidates must not be hindered by motion sickness and must pass/maintain Maritime Medical Exam IAW CENTCOM Mod 15 requirements. Desired Skills: Knowledge working with US Air Force COMSEC accounts . Desired Education: US Navy's A-Schools for Operations Specialists or the equivalent civilian training. Defense Security CompTIA CertMaster CE Security+ Certification Requirement Education Requirements: High School Degree At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients #LI-DH1
    $20k-28k yearly est. 60d+ ago
  • Remote Operations Center (ROC) Operator

    Scout Clean Energy

    Remote communication center operator job

    Do you want to help create a cleaner power supply? Are you looking to launch your career in the growing renewable energy industry? Do you have high attention to detail and the ability to prioritize effectively during busy periods? Will you work a shift position that gives you a three-day weekend every other weekend? If you answered yes to all of these questions, then read on to learn more about the Remote Operations Center (ROC) at Scout Clean Energy. What does a Remote Operations Center Operator Do? ROC Operators are "behind the scenes" employees that are critical to maintaining a safe and reliable electric supply. A team of operators in our Boulder, Colorado, office provides real-time support to Scout's growing portfolio of operating projects across the country. Operators use the graphical user interfaces on their large display monitors to identify potential barriers to efficient operation of the wind turbines, inverters, PV/BESS, and substation assets. No two shifts will look the same, but here are a few examples of what you may encounter during a shift as a ROC Operator at Scout: * Building and maintaining relationships with primary stakeholders and market participants (including power purchasers, scheduling entities, system operators and facility technicians) to optimize performance. * Informing grid operators about planned and unplanned outages at the plant. * Coordinating with facility managers as they perform on-site maintenance. * Monitoring our data acquisition equipment. * Providing detailed notes about the events of the day in a formal (digital) logbook. * Providing informal updates to Scout executives as the need arises. * Compiling or reviewing standard reports that are viewed by senior leaders at Scout or our business partners. In addition, the ROC Manager will provide each ROC Operator with a set of side work to complete during slower times on shift. These tasks will be tailored to the strengths of each Operator. Some examples may include * Extracting, and potentially analyzing, data about the facility's production as compared to the schedule filed with the grid operator. * Completing ongoing training and certifications, such as NERC, PJM, or CompTIA. * Assisting to build or refine operational tools. * Assist with adding newly constructed sites to our data acquisition infrastructure. * Participate in review and revision of operational procedures. * Participate in cybersecurity audits of our site networks. What is the vision for success in the ROC? Scout's ROC will provide world-class operations monitoring with a safety and regulatory compliance focus, while optimizing asset value and operational efficiency. You will work in a place that encourages you to * Prioritize Safety and Compliance * Demonstrate Brilliance in the Basics * Understand the Why * Pursue Continuous Improvement and Collaboration * Support Data-Driven Decision Making Why is the ROC a great place to launch a career in renewable energy? ROC Operators build their understanding of renewable energy generation from the ground up. Plant operations are the heart and soul of a renewable energy firm's business and will serve you well throughout your career. In addition to long-term career opportunities within Operations, understanding what is physically happening at the facility is outstanding preparation for roles in asset management, commodity trading, development, site engineering, transmission, manufacturing, and project finance, among others. Why is shift work appealing to so many people? Scout's ROC uses a 2-2-3 shift schedule. You would typically work a combination of days and nights over a two-week period. The big draw? * Every other weekend is a three-day weekend. * You leave your work at the office; when your shift ends, you are truly "off duty." * Every other week will include some overtime hours (paid at 1.5 times the base hourly rate). * Increased pay rate for work on company-recognized holidays. * Paid time off in addition to the standard seven days off every two weeks. * Ability to increase pay by picking up additional shifts. What kind of experience do I need to be successful as a ROC Operator? Scout is accepting applications for ROC Operators at all levels. The successful entry-level candidate's background will look something like this: * A demonstrated desire to continuously learn and improve. * Strong verbal and written communication skills. * High attention to detail and the ability to work proactively and productively without direct supervision. * Basic proficiency with Microsoft Office, especially Excel. * Ability to work as part of a shift rotation and team. * Experience with SCADA or real-time operations in a manufacturing environment is desired but not required. * Authorized to work in the United States without sponsorship. More experienced operators may have some of the following qualifications: * Previous experience in real-time operations roles (in a power, manufacturing, or military setting). * At least one year of previous work with SCADA systems. * Currently hold or previously held NERC, PJM, or CompTIA certifications. * Previously held a leadership role in a power-sector ROC. What type of training can I expect to receive at Scout? All of the specialized knowledge you need will be learned on the job - through a combination of formal training, self-study, and learning by doing. At the heart of the Operator training is the why. Not just why the ROC exists, but why the Operator performs each task required during shift. The ROC Manager's philosophy is that by starting with "why", and then focusing on picking the right "how" to accomplish a task, Operators are empowered with the knowledge, skills, and abilities to respond to dynamic events on shift. Once the Operator evaluates each situation and understands why and how, they can decide "what" to do. The steps to execute that "what" will be clearly described in standard procedures. This facilitates consistency in operations from one shift to the next and results in a highly professional way to calmly and quickly act in a dynamic environment. Timeline, Location, and Pay We have an immediate opening for this role. You can expect to hear back from us within one month of your application and to be considered for any roles that open within 6 months of your application. It will be expected that the ROC Operator will work from our ROC in Boulder, CO. This is not a remote-work assignment. Scout's Values * Mission-Orientation. High achievers who want to make a difference in this world and contribute to Scout's stated mission. * Teamwork. Respectful and appreciative colleagues with strong interpersonal skills and a commitment to fostering positive relationships across organizational boundaries to deliver on shared team goals. * Safety. Uncompromising advocates for the health and safety of fellow employees, contractors, customers, and community members. * Integrity. Ethical professionals who do the right thing even when it is difficult. * Initiative. Resourceful self-motivators who thrive in a fast-paced, entrepreneurial environment because of their exceptional leadership, work ethic, and organizational skills. * Intelligence. Problem-solving learners who can make informed decisions quickly and create innovative and pragmatic solutions to challenging problems. Invitation to Women and U.S. Underrepresented Groups We encourage applications from all demographics and especially those that are traditionally underrepresented in the energy industry. Consistent with our core values, Scout celebrates the diversity of thought and experience that comes from a range of backgrounds including, but not limited to, gender, race, and ethnicity. Invitation to Veterans Scout welcomes veterans of the United States Armed Forces to apply for this position. Scout includes veterans of all branches and a diverse set of occupational specialties. We value the independent thinking, problem solving, leadership, and teamwork that our veterans have developed through their service. We welcome applications from any service and any military occupational specialty. This position is paid hourly based on actual hours worked. * The straight-pay rate for an entry-level operator is $30/hour, and the hourly rates for more experienced operators increase in a tiered structure based on experience and qualifications. * We follow standard pay practices for hourly employees, including 1.5x the base rate for overtime and 2x the base rate for holiday pay. * Opportunities for advancement within the ROC team exist and are achievable within a year of starting. Scout offers a full range of benefits, including medical/dental/vision insurance with attractive premiums, 401(k) match, STD, LTD, an Employee Assistance Program, and a range of optional supplemental insurance coverage.
    $30 hourly 24d ago
  • Communication Center Operator (Full-time, Evening, Riverside)

    Ohiohealth 4.3company rating

    Communication center operator job in Columbus, OH

    **We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. ** Summary:** According to established policies and procedures, relays incoming and outgoing telephone calls, and operates public address or paging systems. Provides answering services for doctors by receiving and relaying messages. Responds to codes and alarms by notifying appropriate personnel. Types messages, and maintains related files and records. **Responsibilities And Duties:** Answers ACD telephone system for multiple OhiohHealth hospitals, using Amtelco, a PC based console program. Directs callers to proper area/ person or departments as requested. Answers patient information calls and transfers as appropriate. 50% Initiates emergency pages and announcements via the pocket paging system and overhead public address system. 5% Answers emergency Code Phone and is solely responsible for contacting medical/support personnel for the following emergencies: Code Blues, Traumas, Code Assists, Code Alerts, Code Adams, Utility Alerts and Weather Alerts and many more. Answers patient hotline for Riverside, Grant, Doctors and Dublin hospitals and dispatches appropriate staff ensuring response to patients. Also takes hospital complaint, initiates processes as needed. 20% Maintains daily on-call schedules. Responsible for making accurate changes on occasion n in information for on-call personnel and calls in these on call persons as requested. Also takes after hours calls for clinical areas such as Hospice, answering service for Riverside Family Medicine, and more. 10% On-call 24 hours night shift weekend rotating approx. every 3- 4 months. 2% Assists on special projects. Responsible for various other duties as requested. 3% Monitors security cameras at several OhiohHealth facilities to assist in the safety of the organization. 10% **Minimum Qualifications:** High School or GED (Required) CPR - Cardiopulmonary Resuscitation - American Red Cross **Additional Job Description:** Must become BLS certified with American Heart within 6 months of hire (this is dependent on home location; i.e., , not applicable to all locations). Excellent verbal skills and have the ability to work simultaneously on several assignments. Six months to one year in high call volume environment. **Work Shift:** Evening **Scheduled Weekly Hours :** 40 **Department** Protective Services - Operators Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
    $28k-33k yearly est. 15d ago
  • Phone Operator

    American Oncology Network

    Communication center operator job in Columbus, OH

    Pay Range: $15.46 - $24.44 Join Zangmeister Cancer Center in Columbus, OH! is ONSITE in Columbus) RESPONSIBILITIES: Responsible for the answering and routing of all incoming calls to the office and for ensuring that all incoming calls are answered and sent to appropriate destination in a timely fashion. QUALIFICATIONS: * Must have understanding and experience in handling high volume of calls and routing to appropriate destination, preferably in a medical clinical setting knowledge of medical terminology * An understanding of documentation requirements for medical records * Attention to detail * Knowledge of computers and strong communication skills with a wide variety of personalities. * Valid driver's license in the resident state. #LI-ONSITE #AONA
    $15.5-24.4 hourly 9d ago
  • Phone Operator

    Waycrosshealth

    Communication center operator job in Columbus, OH

    Pay Range: $15.46 - $24.44Join Zangmeister Cancer Center in Columbus, OH!(This position is ONSITE in Columbus) RESPONSIBILITIES: Responsible for the answering and routing of all incoming calls to the office and for ensuring that all incoming calls are answered and sent to appropriate destination in a timely fashion. QUALIFICATIONS: • Must have understanding and experience in handling high volume of calls and routing to appropriate destination, preferably in a medical clinical setting knowledge of medical terminology • An understanding of documentation requirements for medical records • Attention to detail • Knowledge of computers and strong communication skills with a wide variety of personalities. • Valid driver's license in the resident state. #LI-ONSITE #AONA
    $15.5-24.4 hourly Auto-Apply 10d ago
  • Call Center Operator, Part Time- Remote

    Professional Management Enterprises 3.8company rating

    Remote communication center operator job

    Job DescriptionDescription: Schedule: Mondays, select Thursdays, Fridays, and days following holidays - 8:00 AM to 12:00 PM Compensation: $14.00 per hour Work Environment: Remote, must reside in the state of Indiana Role Summary The Operator is responsible for managing inbound calls in the queue, ensuring all interactions comply with HIPAA regulations, and following the designated call-handling process based on call type. This role supports efficient call flow and provides timely responses to members and providers. Key Responsibilities Answer and direct incoming calls in a timely and professional manner. Help ensure calls are routed to the correct department or representative to maintain smooth daily operations. Confirm each caller's identity using approved verification steps before discussing any information. Non-Urgent Requests (More than 48 hours in advance): Record the details and schedule a follow-up. Urgent or Same-Day Requests: Transfer the caller immediately to the appropriate support line. “Where's My Ride” Inquiries: Direct the caller to the correct team for real-time ride updates. Recurring or Standing Appointments: Routing Questions: Forward to the routing department for assistance. Documentation & Compliance Accurately record all call details and outcomes in the system. Maintain confidentiality and follow all privacy and compliance standards at all times. About WellTrans WellTrans is a mission-driven organization committed to providing safe, reliable, and compassionate transportation coordination for members in need. Our team plays a vital role in ensuring members receive timely access to care. Candidates must be able to pass a background check and drug screening and have reliable high-speed internet service. Requirements: Strong communication and active listening skills. Ability to follow structured workflows and policies with precision. Reliable, high-speed internet connection. Quiet, distraction-free workspace suitable for handling calls remotely. Previous call center or healthcare-related experience preferred but not required.
    $14 hourly 26d ago
  • Work From Home Call Center Sales

    Massmarkets 3.5company rating

    Remote communication center operator job

    JOB TYPE Full-Time PAY TYPES Hourly + Bonus SALARY $12.10 - $16.10 / hour BENEFITS & PERKS REMOTE REPRESENTATIVE: Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS No Resume Required, Entry-Level POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. * ------------- POSITION RESPONSIBILITIES Key Responsibilities: * Listen to customers, understand their needs, and resolve customer issues * Utilize systems and technology to complete account management tasks * Recognize sales opportunity and apply sales skills to upgrade * Explain and position the products and processes with customers * Appropriately escalate customer dissatisfaction with managerial team * Ensure first call resolution through problems solving and effective call handling CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications * Must be 18 years of age or older * High school diploma or equivalent * Excellent organizational, written, and oral communication skills * The ability to type swiftly and accurately (20+ words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * The ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem solving and negotiation * Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused and self-manage * Strong team orientation and customer focus * The ability to thrive in a fast-paced environment where change and ambiguity prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers CONDITIONS OF EMPLOYMENT All MCI Locations * Must be authorized to work in the country where the job is based. Subject to the program and location of the position * Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. * Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: * Paid Time Off: Earn PTO and paid holidays to take the time you need. * Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! * Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. * Retirement Savings: Secure your future with retirement savings programs, where available. * Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. * Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental Insurance: Accident and critical illness insurance * Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. * Paid Training: Learn new skills while earning a paycheck. * Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. * Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit *********************** Qualifications Entry-Level
    $12.1-16.1 hourly Auto-Apply 60d+ ago
  • BOP Service Operator

    Force Pressure Control

    Remote communication center operator job

    OFS Field Operations | BOP & Surface Pressure Control Equipment Force Pressure Control is seeking safety-oriented BOP Service Operator in the Permian Basin. This role is responsible for installing, maintaining, testing, and troubleshooting BOPs and pressure control equipment on customer locations. Perform pressure testing, maintenance, and troubleshooting of BOP systems and associated control equipment Assist with rig-up and rig-down operations and equipment maintenance on well site as well as at facility Ability to oversee all phases of the well operation and understand the tasks required to meet projected deadlines and achieve expected results for BOP services provided on customer locations Complete accurate service reports and documentation Communicate effectively with supervisor, clients and team members on job status and potential issues Participates and complies with FPC and Client QHSE Programs, observes safe working practices and all safety rules and regulations during the course of the job Requirements Working background with BOP and other wellhead / surface pressure control equipment is required. Strong mechanical aptitude and troubleshooting skills Valid driver's license and ability to travel to remote work locations Willingness to work extended hours and weekends as needed The BOP Service Operator position is a full time, non-exempt position. Hourly pay rate commensurate with experience. Applicants have rights under Federal Employment Laws.
    $21k-40k yearly est. 60d+ ago
  • Technical Service Operator (TSO)

    The Hillman Group, Inc. 4.6company rating

    Remote communication center operator job

    Job Summary #RDS We're looking for a Technical Service Operator (TSO) to provide remote technical support for our kiosks. In this role, you'll assist field technicians and customers with troubleshooting hardware, software, machines, motors, and electrical issues. You'll manage a high volume of inbound and outbound calls, provide training, and ensure issues are resolved quickly and effectively. This position will be full time 5 days a week (including one weekend day either Saturday or Sunday). Pay typically starting at $22 an hour but is based on experience. After field training, this position is 100% remote. Essential Job Functions* Experience with belts, small motors, tensioning, key accuracy, Pokémon kiosks, mechanical troubleshooting, supporting inbound field calls, etc. Provide remote troubleshooting for our field service technicians for our kiosks (i.e. hardware, software, machines, motors, electrical issues). Handle heavy inbound calls, outbound calls and/or email volume with customers and field technicians to resolve kiosks issues. Train and mentor new field service reps on kiosk repairs. Run diagnostics, walk users through solutions, and follow up to confirm resolution. Track kiosk performance, run reports, and identify recurring issues and escalate to the appropriate field representative or internal team. * This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities. Education & Experience High school diploma required 2+ years of experience in technical support, call center, or field service. Experience with troubleshooting mechanical and electrical systems. Competencies - Knowledge, Skills, and Abilities Excellent communication skills with the ability to explain technical solutions to both technical and non-technical audiences effectively. Highly organized, able to multitask, and thrive in a fast-paced environment. Proficient in Microsoft Outlook, Excel, and Word. Operational Equipment Work Environment and Physical Demands Work Environment Office: Office setting. Seldom exposed to fumes or airborne particles. Loud working environment of the shop area. Functional vision and hearing required. Physical Demands Office: Sedentary.
    $22 hourly 16d ago
  • Switchboard Operator (As Needed) - Dillon

    McLeod Health 4.7company rating

    Remote communication center operator job

    Responsibilities: Job Summary: The Telephone Operator serves as the first point of contact for incoming calls to the hospital, providing exceptional customer service and efficient call management. This role is responsible for directing calls, answering inquiries, and supporting hospital staff and patients by ensuring calls are directed to appropriate department to handle the caller's needs or request. Operators process all incoming and outgoing mail for the hospital, maintain the mail room and correctly identify the correct recipient for all incoming mail. Answer, screen, and route incoming calls to appropriate departments, staff, or patient rooms in a professional and courteous manner. Provide general information to callers, such as hospital hours, visiting policies, and directions, while adhering to HIPAA regulations Operate a multi-line telephone system and paging system to facilitate hospital-wide communication. Respond to emergency calls promptly, following established protocols to connect callers with medical staff or activate emergency codes. Participate in regular training and continuing education to stay updated with medical practices, standard of work and to enhance clinical skills. Manage incoming calls to a nurse triage line by collecting accurate information and coordinating with healthcare professionals to ensure timely and appropriate care. Other job duties as assigned. Qualifications: Previous experience in customer service, call center or physician office role preferred. Excellent verbal communication skills and a professional phone demeanor. Ability to multitask and remain calm under pressure in a fast-paced environment. Familiarity with telephone systems and basic computer skills (e.g., Microsoft Office). Knowledge of medical terminology and hospital operations is preferred. Strong attention to detail and adherence to confidentiality standards. Position is based in a hospital setting. Certification in customer service (e.g., Certified Customer Service Professional) or telephone systems operation (e.g. Cisco, Jabber) is highly desirable. High school diploma or equivalent required with experience in telephonic customer service or physician office preferred.
    $29k-34k yearly est. Auto-Apply 30d ago
  • PBX Operator

    Nationwide Children's Hospital 4.6company rating

    Communication center operator job in Columbus, OH

    This is 24 hours per week, 8-hour shifts. Shift times are variable. Day/Evening. Every 3rd weekend. Holiday rotation required. Answers all incoming calls, relays emergency messages by announcing various alerts and warnings over the paging system, contacts personnel as necessary and directs them where they are needed, and reports any telephone problems. Job Description: Essential Functions: Answers incoming calls and directs them to the appropriate department or person. Places outgoing calls as requested by employees and management. Maintains accurate and up-to-date records of all calls made and received. Greets visitors and directs them to the appropriate area or person. Provides general information to callers and visitors as needed. Assists in training and onboarding new staff. Education Requirement: High School Diploma or equivalent, required. Licensure Requirement: (not specified) Certifications: (not specified) Skills: Knowledge of medical terminology. Excellentcommunication,interpersonal, and customer serviceskills Ability to multi-task, maintaining accuracy and efficiency. Effective computer,spreadsheet, and analytical skills. Ability to maintain composure in stressful situations,maintain confidentiality, andrespond quickly to emergency situations. Ability to retain and repeat pertinent information. Experience: Six months of experience as PBX operator or one year of experience with multi-line phones, preferred. Physical Requirements: OCCASIONALLY: Decision Making, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Problem solving FREQUENTLY: Computer skills, Hand use: grasping, gripping, turning, Interpreting Data, Repetitive hand/arm use CONTINUOUSLY: Audible speech, Hearing acuity, Seeing - Far/near, Sitting Additional Physical Requirements performed but not listed above: (not specified) "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"
    $25k-29k yearly est. Auto-Apply 33d ago
  • Telecommunications Operator - Springfield Regional Medical Center - PRN

    Bon Secours Mercy Health 4.8company rating

    Communication center operator job in Springfield, OH

    Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 0.01 Work Shift: All Work Shifts (United States of America) Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channeled radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment monitor several alarm systems, responsible for dispatch of medical staff on all codes, and provides excellent customer service to anyone in need of services; and performs other duties as required. The Telephone/Dispatch Operator is responsible for the operation of the telephone switchboard to relay incoming, outgoing, and transfer calls, overhead paging, and other duties as assigned according to the established Hospital and Department policies. Essential Functions Responsible for receiving coordinating and disseminating critical information from various sources including emergency and non-emergency calls for service. Maintains radio contact with mobile/field units to monitor response progress and any needed support. Maintains communication with assigned units. Determine nature and location of emergency prioritize, dispatch emergency personal and/or implement emergency procedures as needed and in accordance with established procedure Operates a variety of communications equipment and monitors security systems including CCTV, Access Control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedure. Acknowledges alarm received and dispatches appropriate personnel for issue at hand. Be familiar with emergency procedures This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation. Required Minimum Education: High school Diploma/GED Minimum Years and Type of Experience: 2 or more years in telephone operations/dispatch Other Knowledge, Skills and Abilities Required: Customer services computer skills excel Microsoft word Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Telecommunications - Springfield It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.
    $25k-33k yearly est. 13d ago
  • Telecommunications Operator - Springfield Regional Medical Center - PRN

    Mercy Health 4.4company rating

    Communication center operator job in Springfield, OH

    Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 0.01 Work Shift: All Work Shifts (United States of America) Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channeled radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment monitor several alarm systems, responsible for dispatch of medical staff on all codes, and provides excellent customer service to anyone in need of services; and performs other duties as required. The Telephone/Dispatch Operator is responsible for the operation of the telephone switchboard to relay incoming, outgoing, and transfer calls, overhead paging, and other duties as assigned according to the established Hospital and Department policies. Essential Functions * Responsible for receiving coordinating and disseminating critical information from various sources including emergency and non-emergency calls for service. * Maintains radio contact with mobile/field units to monitor response progress and any needed support. Maintains communication with assigned units. * Determine nature and location of emergency prioritize, dispatch emergency personal and/or implement emergency procedures as needed and in accordance with established procedure * Operates a variety of communications equipment and monitors security systems including CCTV, Access Control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedure. * Acknowledges alarm received and dispatches appropriate personnel for issue at hand. * Be familiar with emergency procedures This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation. Required Minimum Education: High school Diploma/GED Minimum Years and Type of Experience: 2 or more years in telephone operations/dispatch Other Knowledge, Skills and Abilities Required: Customer services computer skills excel Microsoft word Mercy Health is an equal opportunity employer. As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer * Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) * Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts * Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders * Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Telecommunications - Springfield It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.
    $27k-32k yearly est. Auto-Apply 15d ago
  • EpicCare Cadence Grand Central Prelude Specialist

    Deloitte 4.7company rating

    Communication center operator job in Columbus, OH

    Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced EpicCare Cadence Grand Central Prelude Specialist you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work you'll do/Responsibilities * Support the implementation command center for a new Epic installation at a rapidly growing organization by collaborating across global, multidisciplinary teams to drive successful outcomes and ensure a seamless go-live experience with ongoing support. * Demonstrate in-depth knowledge of Epic Cadence, Epic Grand Central and Epic Prelude, including any third-party integrations * Exhibit meticulous attention to detail in all aspects of project delivery, ensuring that work is executed with precision and in alignment with established guidelines and quality standards * Provide Epic design, build, and testing expertise and experience for assigned Epic module * Follow guidelines for complex to critical issue handling and ensure that the team follows them * Work with the existing Epic team to complete any last-minute build prior to go-live, work command center shifts to investigate, document, and resolve break-fix tickets. * Lead a team and manages application enhancements, break-fixes, standard applications changes and maintenance activities * Lead team meetings to discuss team and project related activities, work tasks, and issues * Responsible for work assignment & prioritization across shores * Work with application end users to design and build the Epic system in a timely and professional manner * Assign and prioritize work across shores to ensure timely resolution of tickets * Coordinate with the offshore team for continuity of build, deployment and support * Conduct ongoing system build and configuration for assigned Epic module * Develops, supports and maintains all required system design and build documents and other system documentation * Completes specific team task activities as outlined in the project work plan and other job-related duties as assigned * Drive discussions with business and functional analysts to understand the business requirements * Creates and maintains regular status reports and provides verbal and written status to project managers and project leadership, as required * Anticipates, prepares, and escalates upcoming issues/risks * Performs detailed quality reviews/audits on deliverables and provide technical guidance to the team members. * Identifies problems to reduce recurring incidents and identify improvement opportunities. * Interacts with onsite client stakeholders, team members and offshore development, support team and other cross-functional teams * Provides on-site support within the organization on an as needed basis The Team AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements. Qualifications Required * Must have an active Epic Certification in Epic Cadence, Grand Central and Prelude * 6+ years of experience with Epic Cadence, Grand Central and Prelude development & application maintenance * 6+ years of experience in healthcare operations, clinical environment, or healthcare IT setting * Experienced in leading a team * Solid analytical and critical thinking skills * Build and maintain clinical documentation templates and optimize user workflows based on clinician needs. * Analyze clinical workflows, propose and implement improvements using Epic tools and personalization features (e.g., Navigator, activity tabs) * Familiarity with Epic Hyperspace build environment, including master files, registries, profiles, templates, and user roles. * Experience with all aspects of testing lifecycle - unit, system, integrated testing * Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience * Limited immigration sponsorship may be available * Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve Preferred * Analytical/ Decision Making Responsibilities * Analytical ability to manage multiple projects and prioritize tasks into manageable work products * Can operate independently or with minimum supervision * Excellent Written and Communication Skills * Ability to deliver technical demonstrations Information for applicants with a need for accommodation: ************************************************************************************************************ Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see ********************************* for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Requisition code: 316615 Job ID 316615
    $54k-69k yearly est. 8d ago
  • Molecular Oncology Specialist - PA Central (Harrisburg, York, Hershey)

    Carislifesciences 4.4company rating

    Remote communication center operator job

    At Caris, we understand that cancer is an ugly word-a word no one wants to hear, but one that connects us all. That's why we're not just transforming cancer care-we're changing lives. We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do. But our mission doesn't stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare-driven by innovation, compassion, and purpose. Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins. Position Summary The Molecular Oncology Specialist is a senior sales role primarily responsible for establishing growth and driving sustained business via clinical, patient outcome-based selling within an assigned territory through new account acquisition. The responsibilities include identifying, prospecting, and closing new business at potential accounts, mentoring the Account Managers within the territory by acting as the Subject Matter Expert in the development of existing accounts, leading, coordinating and positioning the Account Managers in the overall growth strategy for the territory and driving overall new growth in all accounts. The ideal candidate will have a minimum of 5-7 years in oncology sales and a deep understanding of tumor profiling, oncology practices, pathology practices and strong prospecting skills. The Molecular Oncology Specialist will be expected to interact with medical oncologists, pathologists, surgical oncologists and gynecologic oncologists, as necessary, and this interaction will take place, but is not limited to, the oncology clinic, pathology lab, interventional radiology suite and hospital operating room to assist in the procurement of biopsies for diagnostic assessment. Job Responsibilities Sells oncology services and products such as Molecular Intelligence to Oncologists. Provides business solutions to community Oncologists through consistent in-person access. Analyze business opportunities and develop strategic sales plans for assigned territory. Develop and maintain strong relationships with new and existing clients. Utilize oncology market understanding and expertise while discussing the healthcare payer environment and its impact on oncology practices. Billing support as it relates to patients, practices and hospital customers. Understand information technology and how it interfaces with physician office systems. Able to demo different technology solutions, i.e. Portal, EMR connectivity and TC/PC, and advise on hardware & software to enhance workflow efficiencies. Advises RBD and Commercial Leaders on relevant client or market concerns. Provide regular visibility for RBD and Commercial Leaders on industry trends, best practices, and competitive insights. Develops and maintains "core" knowledge of competitive products, services, technology solutions, and reimbursement/billing issues. Provides necessary and appropriate post-sales service to accounts, utilizing each opportunity to discover and pursue additional business. Establish and maintain open lines of communication with key personnel in assigned accounts as related to support ongoing issues and escalate support issues when customer satisfaction is jeopardized. Maintain all assigned company assets including laptop computer, PDA, etc. Timely submission of all necessary administrative tasking including; weekly reports, business plans, expense reports, CRM and various other weekly tasks requested by AVP. Demonstrates "core" level knowledge of anatomical pathology, technology solutions and competitive strategies through the use of company resources, on the job training, in house literature, marketing material, and sales brochures. Meet all assigned targets and goals set by management. Provide meeting and trade show support as required. Supports physicians with the complexity of the ordering and interpretation of the CMI platform, and QC report quality/accuracy which may require access to detailed protected health information (PHI). Perform other related duties as assigned by RBD and Commercial Leaders. Required Qualifications Bachelor's degree from an accredited university Several successful years selling into the molecular profiling and/or oncology space not exclusive of products and services outside of the Caris product portfolio. Possess high degree of understanding the client relationship with physicians, their needs, and how we can provide service and technology solutions for their pathology needs. Possess strong knowledge of oncology therapeutics, surgical oncology intervention and molecular laboratory science. A working knowledge of oncology biomarkers and associated drug response is a major advantage. Possess strong working knowledge of the billing and reimbursement laboratory landscape to be a resource to the customer. Strong knowledge of and access to regional hospital systems Proficient computer skills, which must include: Microsoft Word, Excel, Outlook, and PowerPoint. General working knowledge of Internet for business use. Valid driver's license, clean driving record, reliable vehicle, and automobile insurance that meets Caris requirements. Willingness to travel regularly, locally or on day trips, to meet in person with clients and prospects. This position requires that you spend 90% of your time in the field meeting with clients and prospects. Preferred Qualifications 5-7+ years of successful oncology sales experience in a diagnostic, medical device or pharma (both product and service) preferred. Familiarity with local pathologists is a major advantage. Deep relationships with and access to medical and or surgical oncology specialists is preferred Required Training All job specific, safety, and compliance training are assigned based on the job functions associated with this employee. Physical Demands Must possess the ability to sit and/or stand for long periods of time. May be required to lift routine office supplies and use standard office equipment. Other This position requires periodic travel and some evenings, weekends and/or holidays. Conditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check ( applicable for certain positions) and reference verification. This reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
    $35k-47k yearly est. Auto-Apply 1d ago
  • Service Operator

    Carmax, Inc. 4.3company rating

    Communication center operator job in Columbus, OH

    6025 - Columbus GA - 6463 Veterans Parkway, Columbus, Georgia, 31909 CarMax, the way your career should be! Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes. Principle Duties and Responsibilities: * Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction. * Assist Customer Advisors/Service Consultants with customers when needed. * Answer basic service department questions, schedule service appointments, route customers' calls. * Provide written messages to the responsible party in a timely manner. * Complete reminder calls for customers scheduled for an appointment * Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments * Contact customers with Repair Requests to schedule appointments * File repair orders and all supporting documentation daily. * Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines. * Ensure the loaner log and dealer tags are always in compliance with audit requirements. Job Specifications: * Accountable to Associate 1 Competency Model * Demonstrate exceptional interpersonal, communication, and customer service skills. * Demonstrate exceptional telephone etiquette and active listening skills. * Execute Retail Service Standardized Work * Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes. * Maintain or exceed the CarMax guidelines for customer satisfaction. * Read, interpret and transcribe data in order to maintain proper records. * Intermediate computer skills including spreadsheet knowledge. Customer Operator Job Description * Successfully work with associates in other departments within the store. * Perform multiple duties in a high-energy, fast-paced working environment. * Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone. * Stay current in CarMax provided training in all areas of the Service process. * Possess intermediate computer skills Working Conditions: * Primarily indoor environment; may include working at times in noisy conditions. * May require sitting or standing for extended periods of time. * Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days. * Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas. * Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies. About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
    $27k-32k yearly est. Auto-Apply 6d ago
  • Event Services Operations Staff (Laborer) - Temporary Full-Time - 14 Positions

    State of Pennsylvania 2.8company rating

    Remote communication center operator job

    Are you feeling unfulfilled by the monotony of your current job? If you're seeking a fresh and exhilarating opportunity, look no further! The PA Farm Show Complex and Expo Center offers a dynamic environment where you can engage with diverse events, connect with people, and contribute to creating memorable experiences. We host a wide range of activities, from meetings to banquets, all while maintaining our beautiful facility grounds. We are on the lookout for enthusiastic, self-driven individuals who thrive in a fast-paced and ever-evolving setting. If you are ready to embrace a rewarding challenge and be part of a vibrant team, we encourage you to apply today and join us at the Farm Show! DESCRIPTION OF WORK In this role, you will play a vital part in maintaining the cleanliness and organization of the facility during events. Your responsibilities will include emptying trash bins, sweeping and mopping floors, and ensuring restrooms are kept in pristine condition. Additionally, you will assist with the setup and dismantling of tables, chairs, stages, and livestock panels, as well as cleaning the arena seats to provide a welcoming environment for all attendees. This position involves general custodial duties and maintenance tasks that are essential for the smooth operation of events. Your efforts will contribute significantly to keeping the Farm Show clean and enjoyable for both guests and exhibitors. One of the most rewarding aspects of this job is the opportunity to engage with the community and experience the unique atmosphere of each event, making every day a new and entertaining adventure. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: * Temporary, full-time employment without benefits, 80 hours bi-weekly. * Available Shifts: * Monday - Sunday, 7:00 AM to 3:30 PM, with a 30-minute lunch. * Monday - Sunday, 2:30 PM to 11:00 PM, with a 30-minute lunch. * Telework: You will not have the option to telework in this position. * You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Additional Requirement: * You must be able to perform essential job functions. Preferred Qualification (not required): * Experience working around animals and livestock and in large-scale public events How to Apply: * Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). * Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. * Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: * Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans. Telecommunications Relay Service (TRS): * 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. Learn more about our Total Rewards by watching this short video! See the total value of your benefits package by exploring our benefits calculator. Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visit ********************* and click on the benefits box. * Eligibility rules apply. 01 Preferred Qualification: Do you have experience working with animals or livestock in large-scale public event settings? * Yes * No Required Question Employer Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website http://*********************
    $29k-37k yearly est. 9d ago

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