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Communications Center Operator - Mobile Sensors Vessel-Remote
V2X
Remote communication center operator job
** The Mobile Sensors program performs Operations and Maintenance (O&M) on a ship based mobile radar/communication systems that are complex, multi-mission systems with elaborate command, control, computer, and communications interfaces and support sub-systems. These systems, and the program assigned employees primarily operate in the Pacific Command's (PACOM) area of responsibility (AOR). Our program team members are required to operate and keep these radar and communication systems fully mission capable (FMC) 24-hours a day, 7-days a week, and capable of supporting mission operations on short-notice.
In performance of this mission, Mobile Sensors is seeking a **CommunicationsCenterOperator(s** ) that will be assigned within the Message Processing Center (MPC) and/or Mission CommunicationsCenter (MCC) to perform the duties associated with standard Navy message systems, and additional duties as required/assigned. This position will require personnel to live and work for extended shifts/periods onboard a ship that will operate in/out of overseas ports. Position requires meeting the maritime medical physical and appropriate CENTCOM AOR medical requirements.
This position although V2X, is represented by the International Brotherhood of Electrical Workers (IBEW), Local 2088, and the pay and benefits are per the Collective Bargaining Agreement (CBA).
**Required Skills:**
+ Ability to operate ship-associated communications-electronic equipment to include: embedded communications systems, data communications, data processors, desktop computers and ancillary equipment, COMSEC equipment to include data and voice encryption devices, multiplexers and modems.
+ Active Top Secret Security Clearance with SCI eligibility.
+ Current U.S. Passport with 3 x blank pages
**Other Requirements:**
This position is Full-Time/at-sea on a forward deployed vessel. Candidates must not be hindered by motion sickness and must pass/maintain Maritime Medical Exam IAW CENTCOM Mod 15 requirements.
**Desired Skills:**
+ Knowledge working with US Air Force COMSEC accounts _._
**Desired Education:**
+ US Navy's A-Schools for Operations Specialists or the equivalent civilian training.
+ Defense Security CompTIA CertMaster CE Security+ Certification Requirement
**Education Requirements:**
+ High School Degree
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients
\#LI-DH1
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$21k-28k yearly est. 60d+ ago
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Communications Center Operator - Mobile Sensors Vessel-Remote
V2X Current Openings
Remote communication center operator job
The Mobile Sensors program performs Operations and Maintenance (O&M) on a ship based mobile radar/communication systems that are complex, multi-mission systems with elaborate command, control, computer, and communications interfaces and support sub-systems. These systems, and the program assigned employees primarily operate in the Pacific Command's (PACOM) area of responsibility (AOR). Our program team members are required to operate and keep these radar and communication systems fully mission capable (FMC) 24-hours a day, 7-days a week, and capable of supporting mission operations on short-notice.
In performance of this mission, Mobile Sensors is seeking a CommunicationsCenterOperator(s) that will be assigned within the Message Processing Center (MPC) and/or Mission CommunicationsCenter (MCC) to perform the duties associated with standard Navy message systems, and additional duties as required/assigned. This position will require personnel to live and work for extended shifts/periods onboard a ship that will operate in/out of overseas ports. Position requires meeting the maritime medical physical and appropriate CENTCOM AOR medical requirements.
This position although V2X, is represented by the International Brotherhood of Electrical Workers (IBEW), Local 2088, and the pay and benefits are per the Collective Bargaining Agreement (CBA).
Required Skills:
Ability to operate ship-associated communications-electronic equipment to include: embedded communications systems, data communications, data processors, desktop computers and ancillary equipment, COMSEC equipment to include data and voice encryption devices, multiplexers and modems.
Active Top Secret Security Clearance with SCI eligibility.
Current U.S. Passport with 3 x blank pages
Other Requirements:
This position is Full-Time/at-sea on a forward deployed vessel. Candidates must not be hindered by motion sickness and must pass/maintain Maritime Medical Exam IAW CENTCOM Mod 15 requirements.
Desired Skills:
Knowledge working with US Air Force COMSEC accounts
.
Desired Education:
US Navy's A-Schools for Operations Specialists or the equivalent civilian training.
Defense Security CompTIA CertMaster CE Security+ Certification Requirement
Education Requirements:
High School Degree
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients
#LI-DH1
$20k-28k yearly est. 60d+ ago
Remote Guard Center Operator
Visentry
Remote communication center operator job
The RGC Operator is responsible for reviewing incoming video alarm notifications and responding according to the standard operating procedures
Duties and Responsibilities
Understanding that customer service and satisfaction are the primary goals of the organization
Actively tracking, verifying and acting upon video alert signals received from customer locations
Following the standard operating procedures
Communicating with law enforcement, customers and other emergency personnel
Manage medium to high volume of calls
$26k-35k yearly est. 60d+ ago
Remote Operations Center (ROC) Operator
Scout Clean Energy
Remote communication center operator job
Do you want to help create a cleaner power supply? Are you looking to launch your career in the growing renewable energy industry? Do you have high attention to detail and the ability to prioritize effectively during busy periods? Will you work a shift position that gives you a three-day weekend every other weekend?
If you answered yes to all of these questions, then read on to learn more about the Remote OperationsCenter (ROC) at Scout Clean Energy.
What does a Remote OperationsCenterOperator Do?
ROC Operators are "behind the scenes" employees that are critical to maintaining a safe and reliable electric supply. A team of operators in our Boulder, Colorado, office provides real-time support to Scout's growing portfolio of operating projects across the country. Operators use the graphical user interfaces on their large display monitors to identify potential barriers to efficient operation of the wind turbines, inverters, PV/BESS, and substation assets.
No two shifts will look the same, but here are a few examples of what you may encounter during a shift as a ROC Operator at Scout:
* Building and maintaining relationships with primary stakeholders and market participants (including power purchasers, scheduling entities, system operators and facility technicians) to optimize performance.
* Informing grid operators about planned and unplanned outages at the plant.
* Coordinating with facility managers as they perform on-site maintenance.
* Monitoring our data acquisition equipment.
* Providing detailed notes about the events of the day in a formal (digital) logbook.
* Providing informal updates to Scout executives as the need arises.
* Compiling or reviewing standard reports that are viewed by senior leaders at Scout or our business partners.
In addition, the ROC Manager will provide each ROC Operator with a set of side work to complete during slower times on shift. These tasks will be tailored to the strengths of each Operator. Some examples may include
* Extracting, and potentially analyzing, data about the facility's production as compared to the schedule filed with the grid operator.
* Completing ongoing training and certifications, such as NERC, PJM, or CompTIA.
* Assisting to build or refine operational tools.
* Assist with adding newly constructed sites to our data acquisition infrastructure.
* Participate in review and revision of operational procedures.
* Participate in cybersecurity audits of our site networks.
What is the vision for success in the ROC?
Scout's ROC will provide world-class operations monitoring with a safety and regulatory compliance focus, while optimizing asset value and operational efficiency. You will work in a place that encourages you to
* Prioritize Safety and Compliance
* Demonstrate Brilliance in the Basics
* Understand the Why
* Pursue Continuous Improvement and Collaboration
* Support Data-Driven Decision Making
Why is the ROC a great place to launch a career in renewable energy?
ROC Operators build their understanding of renewable energy generation from the ground up. Plant operations are the heart and soul of a renewable energy firm's business and will serve you well throughout your career. In addition to long-term career opportunities within Operations, understanding what is physically happening at the facility is outstanding preparation for roles in asset management, commodity trading, development, site engineering, transmission, manufacturing, and project finance, among others.
Why is shift work appealing to so many people?
Scout's ROC uses a 2-2-3 shift schedule. You would typically work a combination of days and nights over a two-week period. The big draw?
* Every other weekend is a three-day weekend.
* You leave your work at the office; when your shift ends, you are truly "off duty."
* Every other week will include some overtime hours (paid at 1.5 times the base hourly rate).
* Increased pay rate for work on company-recognized holidays.
* Paid time off in addition to the standard seven days off every two weeks.
* Ability to increase pay by picking up additional shifts.
What kind of experience do I need to be successful as a ROC Operator?
Scout is accepting applications for ROC Operators at all levels.
The successful entry-level candidate's background will look something like this:
* A demonstrated desire to continuously learn and improve.
* Strong verbal and written communication skills.
* High attention to detail and the ability to work proactively and productively without direct supervision.
* Basic proficiency with Microsoft Office, especially Excel.
* Ability to work as part of a shift rotation and team.
* Experience with SCADA or real-time operations in a manufacturing environment is desired but not required.
* Authorized to work in the United States without sponsorship.
More experienced operators may have some of the following qualifications:
* Previous experience in real-time operations roles (in a power, manufacturing, or military setting).
* At least one year of previous work with SCADA systems.
* Currently hold or previously held NERC, PJM, or CompTIA certifications.
* Previously held a leadership role in a power-sector ROC.
What type of training can I expect to receive at Scout?
All of the specialized knowledge you need will be learned on the job - through a combination of formal training, self-study, and learning by doing. At the heart of the Operator training is the why. Not just why the ROC exists, but why the Operator performs each task required during shift. The ROC Manager's philosophy is that by starting with "why", and then focusing on picking the right "how" to accomplish a task, Operators are empowered with the knowledge, skills, and abilities to respond to dynamic events on shift. Once the Operator evaluates each situation and understands why and how, they can decide "what" to do. The steps to execute that "what" will be clearly described in standard procedures. This facilitates consistency in operations from one shift to the next and results in a highly professional way to calmly and quickly act in a dynamic environment.
Timeline, Location, and Pay
We have an immediate opening for this role. You can expect to hear back from us within one month of your application and to be considered for any roles that open within 6 months of your application.
It will be expected that the ROC Operator will work from our ROC in Boulder, CO. This is not a remote-work assignment.
Scout's Values
* Mission-Orientation. High achievers who want to make a difference in this world and contribute to Scout's stated mission.
* Teamwork. Respectful and appreciative colleagues with strong interpersonal skills and a commitment to fostering positive relationships across organizational boundaries to deliver on shared team goals.
* Safety. Uncompromising advocates for the health and safety of fellow employees, contractors, customers, and community members.
* Integrity. Ethical professionals who do the right thing even when it is difficult.
* Initiative. Resourceful self-motivators who thrive in a fast-paced, entrepreneurial environment because of their exceptional leadership, work ethic, and organizational skills.
* Intelligence. Problem-solving learners who can make informed decisions quickly and create innovative and pragmatic solutions to challenging problems.
Invitation to Women and U.S. Underrepresented Groups
We encourage applications from all demographics and especially those that are traditionally underrepresented in the energy industry. Consistent with our core values, Scout celebrates the diversity of thought and experience that comes from a range of backgrounds including, but not limited to, gender, race, and ethnicity.
Invitation to Veterans
Scout welcomes veterans of the United States Armed Forces to apply for this position. Scout includes veterans of all branches and a diverse set of occupational specialties. We value the independent thinking, problem solving, leadership, and teamwork that our veterans have developed through their service. We welcome applications from any service and any military occupational specialty.
This position is paid hourly based on actual hours worked.
* The straight-pay rate for an entry-level operator is $30/hour, and the hourly rates for more experienced operators increase in a tiered structure based on experience and qualifications.
* We follow standard pay practices for hourly employees, including 1.5x the base rate for overtime and 2x the base rate for holiday pay.
* Opportunities for advancement within the ROC team exist and are achievable within a year of starting.
Scout offers a full range of benefits, including medical/dental/vision insurance with attractive premiums, 401(k) match, STD, LTD, an Employee Assistance Program, and a range of optional supplemental insurance coverage.
$30 hourly 23d ago
Communications - Co-Op Positions
Cummins 4.6
Communication center operator job in Columbus, OH
In this role, you will make an impact in the following ways:
Supports Communications initiatives across the function.
Assists with project, account, and vendor management.
Contributes to strategy and planning.
Develops and supports relationships with stakeholders/leaders/vendors.
Supports execution of strategic communications planning (marketing promotional plan/communications plan).
Assists with tactical execution of marketing and/or communications plans.
Supports process improvement and functional excellence.
Simplifies complex messages.
Writes, edits, and creates content and strategic messaging and adheres to relevant style guide.
Learns, adheres to, represents, and champions Cummins brand.
Manages, supports, maintains budget/financials.
Prepares and executes event planning and logistics.
Leads functional training, creates, and delivers presentations.
Compiles, analyzes, and utilizes metrics, data, and analytics.
Understands digital tools, trends, and channels.
Responsibilities
To be successful in this role you will need the following:
Customer Focus
Creative Communication Design
Digital Media Savy
Data Analytics
Demonstrates Self-awareness
Business Writing
Communicates Effectively
Drives Results
Action Oriented
Degree Programs Considered: Bachelor's, Master's, MBA
Major Programs Typically Considered: Business, Marketing, Management, Communications
Qualifications
2026 Monthly Salary Range by Degree Level:
Bachelor's - $3,500 - $4,400
Master's - $5,600
MBA - $7,000 - $9,400
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.
Co-Op program criteria:
Must be a full-time enrolled student pursuing an undergraduate or graduate degree at an accredited U.S. college/university
Minimum 2.5 or above GPA preferred
Must be able to complete a minimum of 4-months to 6-months or a maximum of a 12-months commitment
Must be able to complete 40 hours per week
Willingness to learn from others on the job
Must be currently residing within the continental U.S.
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
Ready to think beyond your desk? Apply for this opportunity to start your career with Cummins today. careers.cummins.com
Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team: ******************************
$3.5k-4.4k monthly Auto-Apply 47d ago
Communication Services Telecommunication Operator
Cleveland Clinic 4.7
Remote communication center operator job
At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.Job TitleCommunication Services Telecommunication OperatorLocationClevelandFacilityRemote LocationDepartmentCRP Command Center-Cleveland Clinic Martin HealthJob CodeB0414FShiftDay/Evening RotationSchedule5:30am-11:00pmJob SummaryJob Details
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Our goal of delivering exceptional services and care goes far beyond the clinical setting. We also have a responsibility to keep our patients, visitors, caregivers, and staff safe and secure. As a Communication Services Telecommunication Operator, you'll play an essential role in this mission by providing quick and accurate processing of all telecommunications needs. You will answer all incoming phone calls on a multi-function phone system, responding to general inquiries and calls for emergency requests, suspicious persons, medical emergencies, suicides, bomb threats, and other crisis calls. In this role, you will be able to enhance your customer service and communication skills while being a part of a growing healthcare organization.
A caregiver in this position works 3 8-hour shifts or 2 12-hour shifts per week. The Call Centeroperates Monday-Friday, 24/7, and 5:30AM - 9:00PM on weekends. Availability to work 1-2 weekend days and potentially one weekday is required.
This caregiver must live within a commutable distance to Martin Health locations to attend on-site training, meetings and support emergencies, as needed.
A caregiver who excels in this role will:
Receive, record and respond to all phone calls, emergency calls and oxygen alarms.
Answer all incoming phone calls on a multi-function phone system.
Respond to general inquiries and calls for emergency requests, suspicious persons, medical emergencies, suicides, bomb threats and other crisis calls.
Process calls according to given situation.
Determine priority and protocol and dispatch security personnel accordingly.
Operate Nortel console.
Receive and screen all incoming and outgoing calls to determine proper routing and provide system usage information and assistance.
Answer all calls identifying facility and operator's name with appropriate greeting.
Place and record all outgoing local, long distance and international calls for physicians and other clinic personnel.
Operate page console and associated equipment.
Provide in-house, long-range and paging services for clinic caregivers and outside callers.
Notify proper personnel during traumas and medical emergencies.
Assist clinic personnel in contacting on-call physicians and staff physicians.
Provide outside callers with medical assistance by directing to appropriate service.
Perform answering service duties for physicians and special services, take and deliver messages for staff physicians, residents and other clinic personnel upon request, and answer and contact proper personnel as required.
Handle emergency calls on the emergency phone line designated for same-medical emergencies.
Activate emergency code pagers and make necessary phone calls to responding personnel.
Assist as back up for the security emergency line and respond after two rings if not answered.
Process and distribute the on-call schedule on a weekly and timely basis.
Consistently process all patient information according to HIPAA policy and procedures adhering to patient's rights and confidentiality.
Minimum qualifications for the ideal future caregiver include:
Knowledge of the Nortel console and pate equipment
Knowledge of placing local, long distance and overseas calls, directory information and oral paging
Demonstrated knowledge of CRT/PC operation
Knowledge of fax machines
Clear, concise speaking voice
Computer, oral and written communication, customer service and interpersonal skills
Preferred qualifications for the ideal future caregiver include:
High School Diploma or GED
Experience in a medical/hospital environment or call center
One year of Switchboard experience
Experience with the Nortel phone system
Physical Requirements:
Ability to perform work in a stationary position for extended periods
Ability to operate a computer and other office equipment
Ability to communicate and exchange accurate information
Personal Protective Equipment:
Follows Standard Precautions using personal protective equipment as required for procedures.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
$31k-38k yearly est. Auto-Apply 6d ago
Phone Operator
American Oncology Network
Communication center operator job in Columbus, OH
Pay Range:
$15.46 - $24.44RESPONSIBILITIES
Responsible for the answering and routing of all incoming calls to the office and for ensuring that all incoming calls are answered and sent to appropriate destination in a timely fashion.
QUALIFICATIONS
• Must have understanding and experience in handling high volume of calls and routing to appropriate destination, preferably in a medical clinical setting knowledge of medical terminology
• An understanding of documentation requirements for medical records
• Attention to detail
• Knowledge of computers and strong communication skills with a wide variety of personalities.
• Valid driver's license in the resident state.
$15.5-24.4 hourly Auto-Apply 1d ago
Call Center Patient Scheduling
The Vancouver Clinic P.S 4.1
Remote communication center operator job
Join Vancouver Clinic as a
full-time
Patient Service Specialist who provides excellent customer service over the telephone in a Call Center environment.
Full-Time Schedule (40 hours/week): Monday through Friday, 9:00a-5:30p (
will transition to schedule after successful completion of training scheduled Monday through Friday, 8:00a-5:00p
) :: NO late nights! NO weekends!
Hiring rate: generally is between $19.38-$22.20 and placement in the range depends on an evaluation of experience :: Bonus Eligible:
opportunity to participate in the Metric Based Incentive Compensation Plan!
In this role you will:
Schedule appointments for clinicians and ancillary services for all areas within Vancouver Clinic
Reschedule appointments required by clinician schedule changes (“bump list”) and schedule appointments for future opened (“wait list”).
Perform initial phone call triage per protocols.
Verify demographic information and update changes accurately
Gather all pertinent patient information prior to scheduled appointment
Provide appropriate directions when needed
Must have excellent attendance!
Consistent, dependable, and predictable attendance is crucial in helping us fulfill our mission of providing high-quality, compassionate care. We require our employees to adhere to our attendance standards, as frequent deviations make it difficult to provide care for our patients and support our coworkers.
Requirements:
High school diploma or equivalent.
Min of two years of experience in either medical office setting or in the health insurance industry strongly preferred.
Experience with multi-line phone system preferred.
Excellent verbal and written communication skills.
Ability to handle pressure situations while maintaining tact and diplomacy.
Ability to work independently yet operate as an integral part of a team.
Working knowledge of computers and basic software programs.
Additional details: Patient Service Specialist has the potential for off-site work after successful completion of training and meeting the requirements for working off-site. This requires, but not limited to, an employee to live in the local Vancouver, WA or Portland, OR area and have a secure home network with minimum upload (5 mbps) and download speeds (25 mbps).
Vancouver Clinic provides care across a wide range of medical decisions. This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment. The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas in an essential function of all positions at the Clinic.
Pay Range:
$18.24 - $25.54
The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.
We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, along with an employer matching contribution up to 4%. Compensation packages and time off programs vary and are dependent on factors such as department, position type, primary work state and FTE. Contact your Recruiter for full information.
Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.
$19.4-22.2 hourly Auto-Apply 14d ago
BOP Service Operator
Force Pressure Control LLC
Remote communication center operator job
Job DescriptionDescription:
OFS Field Operations | BOP & Surface Pressure Control Equipment
Force Pressure Control is seeking safety-oriented BOP Service Operator in the Permian Basin. This role is responsible for installing, maintaining, testing, and troubleshooting BOPs and pressure control equipment on customer locations.
Perform pressure testing, maintenance, and troubleshooting of BOP systems and associated control equipment
Assist with rig-up and rig-down operations and equipment maintenance on well site as well as at facility
Ability to oversee all phases of the well operation and understand the tasks required to meet projected deadlines and achieve expected results for BOP services provided on customer locations
Complete accurate service reports and documentation
Communicate effectively with supervisor, clients and team members on job status and potential issues
Participates and complies with FPC and Client QHSE Programs, observes safe working practices and all safety rules and regulations during the course of the job
Requirements:
Working background with BOP and other wellhead / surface pressure control equipment is required.
Strong mechanical aptitude and troubleshooting skills
Valid driver's license and ability to travel to remote work locations
Willingness to work extended hours and weekends as needed
The BOP Service Operator position is a full time, non-exempt position. Hourly pay rate commensurate with experience.
Applicants have rights under Federal Employment Laws.
$21k-40k yearly est. 12d ago
Virtual eCommerce Phone Support Operator
Advance Stores Company
Remote communication center operator job
The eCommerce Phone Support Operator is considered the front-line representative, providing best in class service to our customers and store team members. This individual will answer incoming phone calls, make outbound calls and respond to emails. The eCommerce Phone Support Operator is primarily responsible for locating and providing part fitment for customer's vehicles, placing orders, tracking shipments, providing order statuses, explaining billing, and partnering with our store leadership via email and phone to resolve opportunities. The eCommerce Phone Support Operator is able to provide resolutions to all concerns. The agent is also tasked with navigating through many computer applications with speed and accuracy to provide timely customer resolutions. The major directive is to successfully serve our Customers and store Team Members better than anyone and assist them in the proper handling of questions, concerns and procedural opportunities. Our extensive training program provides analysts with the tools they need to make judgment calls in the moment to offer exceptional customer service with their own style.
Essential Duties and Responsibilities:
Maintains composure while de-escalating customer issues
Maintains and updates customers information in a case management system
Close sales, upsell and process credit card payments
Provide first level website technical support
Follows up on outstanding items to issue completion
Document each customer interaction in a case management system
Meet or exceed company set targets for calls/chats handled, Team KPIs, customer satisfaction score, adhering to schedule and QA scores
Provide guidance through the Advance Auto Parts online shopping experience
Work with external shipping contractors to assist customers with domestic issues and claims
Address and resolve post-order questions regarding shipping, billing, and delivery
Partner with other departments and store team members to resolve customers concerns
Responsible for working incoming cases
Provide knowledgeable answers to questions about products, pricing and availability
Maintain Advance Auto Parts product and policy knowledge
Notify business partners of errors on the website
Complete training courses by company set due date
Requirements:
Excellent written communication skills
Must be able to multi-task
Typing speed of at least 45 words per minute
Must be available to work any shift Sunday-Saturday: 8:30 am - 5:30 pm ET or until queue is cleared for closing shifts.
Must be available to work weekends and holidays
Must thrive and be adaptable to an ever-changing fast pace environment
Regular, dependable attendance and punctuality
Demonstrated ability to work well with other departments, peers and business partners
Excellent problem-solving skills, with a demonstrated ability to identify operational problems, recommend optimum solutions and follow through to resolution
Must be available to attend entire paid training class
Pass Background Check
Location Eligibility: You must live within the Eastern Time Zone to be eligible for this role.
What does Advance have to offer you?
401k Retirement Savings Plan with competitive company match
Paid Time Off and Sick Time
Opportunity for overtime
Special Recognition awards
Opportunity for growth and promotion
Career Path Opportunities: Most of our trainers, quality control coaches, managers and leaders began their career as customer service analysts
Employee Discount Program
Health, Dental, Vision and Prescription Drug Insurance
Health Savings Account
Medical and Dental Flexible Spending Accounts
Employee Assistance Program
Company paid Life insurance
Company paid short & long term disability insurance
Annual increase based on performance
Positive work environment
Team Member Networks available
Volunteer Opportunities
Military Leave, Jury Duty and Bereavement Pay
Paid Disability Leave Due to Childbirth and Paid Parental Bonding Leave
Visit our benefits website to view the many other benefits we offer: *****************************************************
Compensation Range
The good faith estimate for this role is between 13.50 USD and 17.00 USD per hour for a new team member.
The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).
Benefits: Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Find out more by visiting:
************************************************
California Residents click below for Privacy Notice:
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$27k-33k yearly est. Auto-Apply 15d ago
Remote Operations Center Operator
Kinetik
Remote communication center operator job
Schedule: 7/7, available for overtime and callouts as needed based on business necessity The Remote OperationsCenter (ROC) is responsible for the coordinated efforts of maintaining, monitoring and controlling assets throughout the Kinetik system. The ROC deploys various teams to ensure continuity of flow from producers associated with the Kinetik system as well as meet delivery targets on the residue system.
Essential Duties and Responsibilities:
Monitoring the daily operations of compressor stations associated with the Kinetik Gathering System
Monitoring the daily residue sales volumes and adjusting sales via third party controller
Remote start and stopping of compression throughout the system
Operation of amine and glycol systems, including startup and shutdown as necessary
Overseeing NGL deliveries and coordinating with third party sales
Complete detailed reporting/record keeping of daily activities and events
Answering calls and reporting events on the Pipeline Emergency System
Controlling access to facilities remotely
Utilization of cameras to monitor flaring and general work practices at various facilities
Monitoring personnel location using Geotab for incident response and reliability coordination
All other duties as assigned.
Education and/or Work Experience Requirements:
A minimum of a high school diploma or G.E.D. equivalent is required
One year of natural gas processing experience preferred
Must have basic computer skills including knowledge of Microsoft Office
Must have good communication skills both written and oral
Ability to assume responsibility, be flexible, perform duties and handle multiple tasks under potentially stressful conditions
Takes initiative and is proactive in addressing issues
Quickly and efficiently completes tasks
The ability to work in a fast-paced environment
Working Conditions:
Work a rotational 7/7, 12-hour shift including nights, weekends, and/or holidays
Available to attend in-person office and field meetings as needed
Occasional driving may be needed to travel to Kinetik plants and worksites as needed
Will be working in an office environment with long periods of sitting at a desk and working on a computer
Available outside of normal working hours as needed for business necessity
Physical Requirements:
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Ability to work effectively in all working conditions noted above.
Will require lifting, carrying, pushing, and pulling up to 15 lbs. on a consistent basis.
$32k-43k yearly est. 30d ago
Telecommunications Operator - Springfield Regional Medical Center - PRN
Bon Secours Mercy Health 4.8
Communication center operator job in Springfield, OH
Thank you for considering a career at Mercy Health!
Scheduled Weekly Hours:
0.01
Work Shift:
All Work Shifts (United States of America)
Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channeled radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment monitor several alarm systems, responsible for dispatch of medical staff on all codes, and provides excellent customer service to anyone in need of services; and performs other duties as required. The Telephone/Dispatch Operator is responsible for the operation of the telephone switchboard to relay incoming, outgoing, and transfer calls, overhead paging, and other duties as assigned according to the established Hospital and Department policies.
Essential Functions
Responsible for receiving coordinating and disseminating critical information from various sources including emergency and non-emergency calls for service.
Maintains radio contact with mobile/field units to monitor response progress and any needed support. Maintains communication with assigned units.
Determine nature and location of emergency prioritize, dispatch emergency personal and/or implement emergency procedures as needed and in accordance with established procedure
Operates a variety of communications equipment and monitors security systems including CCTV, Access Control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedure.
Acknowledges alarm received and dispatches appropriate personnel for issue at hand.
Be familiar with emergency procedures
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.
Required Minimum Education:
High school Diploma/GED
Minimum Years and Type of Experience:
2 or more years in telephone operations/dispatch
Other Knowledge, Skills and Abilities Required:
Customer services computer skills excel Microsoft word
Mercy Health is an equal opportunity employer.
As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
Department:
Telecommunications - Springfield
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a
ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for
Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia,
which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.
Patient Services Representative - CommunicationsOperator At St. Thomas Community Health Center our mission is to provide culturally competenthealthcare of the highest quality, regardless of the patient's ability to pay. We foster relevantresearch and educational activities directed toward achieving health initiatives that reducehealth disparities in our community. Central to our mission is to acknowledging the role ofinstitutional racism as causative of these disparities. As such, our work is directed towardbecoming an antiracist institution.
Job Summary
A patient services representative is responsible for handling incoming calls from patients, providing assistance, and resolving inquiries or concerns. Overall, a patient services representative plays a vital role in providing excellent customer service, addressing patient inquiries, and ensuring patient satisfaction over the phone. They contribute to the efficient operation of the call center and help maintain positive relationships between patients and the healthcare facility.
Responsibilities
Answering calls: Handling a high volume of incoming calls from patients
Resolving issues: Listening to patient concerns, complaints, or issues and working to resolve them in a timely and satisfactory manner.
Scheduling appointments: Assisting patients in scheduling appointments and coordinating with healthcare providers.
Documenting calls: Accurately documenting all relevant information from patient calls, including inquiries, concerns, and actions taken.
Providing exceptional customer service: Ensuring a positive and professional experience for patients.
Collaborating with the healthcare team: Working closely with healthcare providers, nurses, and other staff members to ensure accurate and timely communication.
Adhering to regulations and policies: Following all applicable healthcare regulations, privacy laws, and organizational policies.
Qualifications
Required:
At least 2 years of college
Good written/verbal communication skills
Problem-solving skills
Experience using Microsoft Office, internet and email.
2 years of administrative experience
Bilingual - Spanish
Preferred:
3 years of administrative experience
Bachelor's Degree
St Thomas Community Health Center offers a full competitive and comprehensive benefits package for full-time employees. Just a few of the great benefits we provide at St Thomas Community Health Center are:
Medical
Dental
Vision
Life Insurance
Accidental Death & Dismemberment
Short-Term Disability
Long-Term Disability
This is a remote position.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
St. Thomas Community Health Center is committed to equal employment opportunity as a sound business practice. Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex, sexual orientation, national origin, age, disability or any characteristic protected by law.
$27k-31k yearly est. Auto-Apply 60d+ ago
Telecommunications Operator - Springfield Regional Medical Center - PRN
Mercy Health 4.4
Communication center operator job in Springfield, OH
Thank you for considering a career at Mercy Health!
Scheduled Weekly Hours:
0.01
Work Shift:
All Work Shifts (United States of America)
Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channeled radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment monitor several alarm systems, responsible for dispatch of medical staff on all codes, and provides excellent customer service to anyone in need of services; and performs other duties as required. The Telephone/Dispatch Operator is responsible for the operation of the telephone switchboard to relay incoming, outgoing, and transfer calls, overhead paging, and other duties as assigned according to the established Hospital and Department policies.
Essential Functions
Responsible for receiving coordinating and disseminating critical information from various sources including emergency and non-emergency calls for service.
Maintains radio contact with mobile/field units to monitor response progress and any needed support. Maintains communication with assigned units.
Determine nature and location of emergency prioritize, dispatch emergency personal and/or implement emergency procedures as needed and in accordance with established procedure
Operates a variety of communications equipment and monitors security systems including CCTV, Access Control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedure.
Acknowledges alarm received and dispatches appropriate personnel for issue at hand.
Be familiar with emergency procedures
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.
Required Minimum Education:
High school Diploma/GED
Minimum Years and Type of Experience:
2 or more years in telephone operations/dispatch
Other Knowledge, Skills and Abilities Required:
Customer services computer skills excel Microsoft word
Mercy Health is an equal opportunity employer.
As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
Department:
Telecommunications - Springfield
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a
ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for
Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia,
which are Affirmative Action and Equal Opportunity Employer, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************.
$27k-32k yearly est. Auto-Apply 60d+ ago
Remote Operation Center (ROC) Operator I / II
Southwest Generation 4.2
Remote communication center operator job
ROC Operator I / II
Reports To: Manager of ROC Operations
Direct Reports:
$36k-47k yearly est. 47d ago
Remote Operations Center Operator
Origis Energy 4.5
Remote communication center operator job
Job Description
Join the Origis Energy Team!
Origis Energy is accelerating the transition to a carbon-free future by Reimagining ZeroSM. As one of America's leading renewable energy and decarbonization solution platforms, the company continues to expand and reimagine its contribution to the world's net-zero goals. Origis Energy puts customers first to deploy a wide range of sustainable solutions for grid power generation, performance optimization, and long-term operation of solar and energy storage plants across the U.S. Founded in 2008, Origis Energy is headquartered in Miami, FL.
The Origis team, regarded as one of the leading developers in the U.S., is committed to living five core values in all interactions both with each other and external stakeholders:
Solve for Tomorrow. A role with Origis Energy puts you at the forefront of the transition to clean energy. Are you ready to bring new ideas? Do you exist to find solutions? That's how we revolutionize energy and build a carbon-free future - through unmatched service and relentless innovation.
Rise Together. To succeed here, you'll collaborate with others and work as one team, across various teams including solar and energy storage development, financing, engineering, procurement and construction (EPC) and operations, maintenance and asset management. Are you open to diverse perspectives and prepared to work seamlessly across disciplines to reach our collective goals?
Perform at Peak. We're seeking team members who bring authentic energy and passion to every task. How can you use your natural strengths, genuine optimism and intelligence to make your greatest contributions to Origis?
Inspire & Grow. The Origis team is comprised of knowledgeable, passionate solar and energy storage experts who bring deep expertise and solution-driven thinking to clients. A successful Origis team member encourages others and sets a high bar for growth. We have a culture of continuous improvement because each team member takes the role of both learner and mentor.
Be Resilient. The spirit in which we tackle the energy challenges and objectives of our clients means we consistently stretch for the extra mile. We all take initiative and remain adaptable, overcoming obstacles by prioritizing respect.
Position Description
Origis Services, LLC is a rapidly expanding Operations and Maintenance provider for solar and energy storage sites in the United States. Our asset portfolio continues to increase at a near exponential rate, with a mixture of Owner developed and constructed sites and third-party sites contracted, or already under management.
Origis Service, LLC is looking to fulfill a Remote OperationsCenter (ROC) Operator role in Austin, Texas and reporting to the ROC Supervisor.
Key Responsibilities:
Monitors performance of solar power plants and BESS/storage systems
Rotating shifts for constant 24/7 monitoring and evaluation of system conditions
Coordination of planned and emergency maintenance from ROC
Recognize abnormal system operating conditions and respond timely to field upset conditions and alarms
Accountable for safe, reliable, and compliant daily operations for all sites
Complies with applicable NERC standards and procedures
Ability to assess risk and resolve problems in a timely manner
Report, log, analyze and maintain accurate records of system conditions
Performs other duties as assigned
Preferred Qualifications:
Two-year college degree in Electrical Technology, other engineering related degree, or 1-3 years relevant work experience
NERC System Operator Certification is a plus
SCADA systems knowledge, familiarity with ERCOT ISO operating requirements preferred
Experience demonstrating skill handling multiple tasks simultaneously at various stages of completion
Demonstrate performance toward operational excellence
Ability to communicate detailed information accurately to internal and external customers
Remote work is not available for this position
This position requires mandatory overtime outside of the embedded shift work as needed
Must be willing to work all shifts, weekends and holidays on a rotating 12-hour basis; operating on a DuPont schedule.
Ability to pass a background check and drug screening
Location Austin, TX
Job Level Operator
Origis Energy is an Equal Opportunity Employer (EOC). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We embrace and encourage our employees' differences as that is what makes our employees unique. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. More information is available here.
California Applicants: Please review our California Privacy Policy and Notice at Collection.
Request for Support or Accommodations: As part of our effort to provide equal opportunity to qualified disabled veterans and individuals with disabilities, we are happy to offer support and special accommodations in order for you to successfully reach us with your interest. Please reach out to us at candidateaccommodations@origisenergy.com if you would like to request help with your application.
$31k-41k yearly est. 19d ago
Service Operator
Carmax, Inc. 4.3
Communication center operator job in Columbus, OH
6025 - Columbus GA - 6463 Veterans Parkway, Columbus, Georgia, 31909 CarMax, the way your career should be! Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes.
Principle Duties and Responsibilities:
* Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.
* Assist Customer Advisors/Service Consultants with customers when needed.
* Answer basic service department questions, schedule service appointments, route customers' calls.
* Provide written messages to the responsible party in a timely manner.
* Complete reminder calls for customers scheduled for an appointment
* Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments
* Contact customers with Repair Requests to schedule appointments
* File repair orders and all supporting documentation daily.
* Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines.
* Ensure the loaner log and dealer tags are always in compliance with audit requirements.
Job Specifications:
* Accountable to Associate 1 Competency Model
* Demonstrate exceptional interpersonal, communication, and customer service skills.
* Demonstrate exceptional telephone etiquette and active listening skills.
* Execute Retail Service Standardized Work
* Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
* Maintain or exceed the CarMax guidelines for customer satisfaction.
* Read, interpret and transcribe data in order to maintain proper records.
* Intermediate computer skills including spreadsheet knowledge.
Customer Operator Job Description
* Successfully work with associates in other departments within the store.
* Perform multiple duties in a high-energy, fast-paced working environment.
* Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
* Stay current in CarMax provided training in all areas of the Service process.
* Possess intermediate computer skills
Working Conditions:
* Primarily indoor environment; may include working at times in noisy conditions.
* May require sitting or standing for extended periods of time.
* Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
* Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
* Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
$27k-32k yearly est. Auto-Apply 28d ago
BOP Service Operator
Force Pressure Control
Remote communication center operator job
OFS Field Operations | BOP & Surface Pressure Control Equipment
Force Pressure Control is seeking safety-oriented BOP Service Operator in the Permian Basin. This role is responsible for installing, maintaining, testing, and troubleshooting BOPs and pressure control equipment on customer locations.
Perform pressure testing, maintenance, and troubleshooting of BOP systems and associated control equipment
Assist with rig-up and rig-down operations and equipment maintenance on well site as well as at facility
Ability to oversee all phases of the well operation and understand the tasks required to meet projected deadlines and achieve expected results for BOP services provided on customer locations
Complete accurate service reports and documentation
Communicate effectively with supervisor, clients and team members on job status and potential issues
Participates and complies with FPC and Client QHSE Programs, observes safe working practices and all safety rules and regulations during the course of the job
Requirements
Working background with BOP and other wellhead / surface pressure control equipment is required.
Strong mechanical aptitude and troubleshooting skills
Valid driver's license and ability to travel to remote work locations
Willingness to work extended hours and weekends as needed
The BOP Service Operator position is a full time, non-exempt position. Hourly pay rate commensurate with experience.
Applicants have rights under Federal Employment Laws.
$21k-40k yearly est. 60d+ ago
Remote Operations Center (ROC) Operator
Scout Clean Energy
Remote communication center operator job
Job Description
Do you want to help create a cleaner power supply? Are you looking to launch your career in the growing renewable energy industry? Do you have high attention to detail and the ability to prioritize effectively during busy periods? Will you work a shift position that gives you a three-day weekend every other weekend?
If you answered yes to all of these questions, then read on to learn more about the Remote OperationsCenter (ROC) at Scout Clean Energy.
What does a Remote OperationsCenterOperator Do?
ROC Operators are “behind the scenes” employees that are critical to maintaining a safe and reliable electric supply. A team of operators in our Boulder, Colorado, office provides real-time support to Scout's growing portfolio of operating projects across the country. Operators use the graphical user interfaces on their large display monitors to identify potential barriers to efficient operation of the wind turbines, inverters, PV/BESS, and substation assets.
No two shifts will look the same, but here are a few examples of what you may encounter during a shift as a ROC Operator at Scout:
Building and maintaining relationships with primary stakeholders and market participants (including power purchasers, scheduling entities, system operators and facility technicians) to optimize performance.
Informing grid operators about planned and unplanned outages at the plant.
Coordinating with facility managers as they perform on-site maintenance.
Monitoring our data acquisition equipment.
Providing detailed notes about the events of the day in a formal (digital) logbook.
Providing informal updates to Scout executives as the need arises.
Compiling or reviewing standard reports that are viewed by senior leaders at Scout or our business partners.
In addition, the ROC Manager will provide each ROC Operator with a set of side work to complete during slower times on shift. These tasks will be tailored to the strengths of each Operator. Some examples may include
Extracting, and potentially analyzing, data about the facility's production as compared to the schedule filed with the grid operator.
Completing ongoing training and certifications, such as NERC, PJM, or CompTIA.
Assisting to build or refine operational tools.
Assist with adding newly constructed sites to our data acquisition infrastructure.
Participate in review and revision of operational procedures.
Participate in cybersecurity audits of our site networks.
What is the vision for success in the ROC?
Scout's ROC will provide world-class operations monitoring with a safety and regulatory compliance focus, while optimizing asset value and operational efficiency. You will work in a place that encourages you to
Prioritize Safety and Compliance
Demonstrate Brilliance in the Basics
Understand the Why
Pursue Continuous Improvement and Collaboration
Support Data-Driven Decision Making
Why is the ROC a great place to launch a career in renewable energy?
ROC Operators build their understanding of renewable energy generation from the ground up. Plant operations are the heart and soul of a renewable energy firm's business and will serve you well throughout your career. In addition to long-term career opportunities within Operations, understanding what is physically happening at the facility is outstanding preparation for roles in asset management, commodity trading, development, site engineering, transmission, manufacturing, and project finance, among others.
Why is shift work appealing to so many people?
Scout's ROC uses a 2-2-3 shift schedule. You would typically work a combination of days and nights over a two-week period. The big draw?
Every other weekend is a three-day weekend.
You leave your work at the office; when your shift ends, you are truly “off duty.”
Every other week will include some overtime hours (paid at 1.5 times the base hourly rate).
Increased pay rate for work on company-recognized holidays.
Paid time off in addition to the standard seven days off every two weeks.
Ability to increase pay by picking up additional shifts.
Requirements
What kind of experience do I need to be successful as a ROC Operator?
Scout is accepting applications for ROC Operators at all levels.
The successful entry-level candidate's background will look something like this:
A demonstrated desire to continuously learn and improve.
Strong verbal and written communication skills.
High attention to detail and the ability to work proactively and productively without direct supervision.
Basic proficiency with Microsoft Office, especially Excel.
Ability to work as part of a shift rotation and team.
Experience with SCADA or real-time operations in a manufacturing environment is desired but not required.
Authorized to work in the United States without sponsorship.
More experienced operators may have some of the following qualifications:
Previous experience in real-time operations roles (in a power, manufacturing, or military setting).
At least one year of previous work with SCADA systems.
Currently hold or previously held NERC, PJM, or CompTIA certifications.
Previously held a leadership role in a power-sector ROC.
What type of training can I expect to receive at Scout?
All of the specialized knowledge you need will be learned on the job - through a combination of formal training, self-study, and learning by doing. At the heart of the Operator training is the why. Not just why the ROC exists, but why the Operator performs each task required during shift. The ROC Manager's philosophy is that by starting with “why”, and then focusing on picking the right “how” to accomplish a task, Operators are empowered with the knowledge, skills, and abilities to respond to dynamic events on shift. Once the Operator evaluates each situation and understands why and how, they can decide “what” to do. The steps to execute that “what” will be clearly described in standard procedures. This facilitates consistency in operations from one shift to the next and results in a highly professional way to calmly and quickly act in a dynamic environment.
Timeline, Location, and Pay
We have an immediate opening for this role. You can expect to hear back from us within one month of your application and to be considered for any roles that open within 6 months of your application.
It will be expected that the ROC Operator will work from our ROC in Boulder, CO. This is not a remote-work assignment.
Scout's Values
Mission-Orientation. High achievers who want to make a difference in this world and contribute to Scout's stated mission.
Teamwork. Respectful and appreciative colleagues with strong interpersonal skills and a commitment to fostering positive relationships across organizational boundaries to deliver on shared team goals.
Safety. Uncompromising advocates for the health and safety of fellow employees, contractors, customers, and community members.
Integrity. Ethical professionals who do the right thing even when it is difficult.
Initiative. Resourceful self-motivators who thrive in a fast-paced, entrepreneurial environment because of their exceptional leadership, work ethic, and organizational skills.
Intelligence. Problem-solving learners who can make informed decisions quickly and create innovative and pragmatic solutions to challenging problems.
Invitation to Women and U.S. Underrepresented Groups
We encourage applications from all demographics and especially those that are traditionally underrepresented in the energy industry. Consistent with our core values, Scout celebrates the diversity of thought and experience that comes from a range of backgrounds including, but not limited to, gender, race, and ethnicity.
Invitation to Veterans
Scout welcomes veterans of the United States Armed Forces to apply for this position. Scout includes veterans of all branches and a diverse set of occupational specialties. We value the independent thinking, problem solving, leadership, and teamwork that our veterans have developed through their service. We welcome applications from any service and any military occupational specialty.
Benefits
This position is paid hourly based on actual hours worked.
The straight-pay rate for an entry-level operator is $30/hour, and the hourly rates for more experienced operators increase in a tiered structure based on experience and qualifications.
We follow standard pay practices for hourly employees, including 1.5x the base rate for overtime and 2x the base rate for holiday pay.
Opportunities for advancement within the ROC team exist and are achievable within a year of starting.
Scout offers a full range of benefits, including medical/dental/vision insurance with attractive premiums, 401(k) match, STD, LTD, an Employee Assistance Program, and a range of optional supplemental insurance coverage.
$30 hourly 11d ago
Telecommunications Operator - Springfield Regional Medical Center - PRN
Bon Secours Mercy Health 4.8
Communication center operator job in Springfield, OH
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Under general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channeled radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment monitor several alarm systems, responsible for dispatch of medical staff on all codes, and provides excellent customer service to anyone in need of services; and performs other duties as required. The Telephone/Dispatch Operator is responsible for the operation of the telephone switchboard to relay incoming, outgoing, and transfer calls, overhead paging, and other duties as assigned according to the established Hospital and Department policies.
Essential Functions
* Responsible for receiving coordinating and disseminating critical information from various sources including emergency and non-emergency calls for service.
* Maintains radio contact with mobile/field units to monitor response progress and any needed support. Maintains communication with assigned units.
* Determine nature and location of emergency prioritize, dispatch emergency personal and/or implement emergency procedures as needed and in accordance with established procedure
* Operates a variety of communications equipment and monitors security systems including CCTV, Access Control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established procedure.
* Acknowledges alarm received and dispatches appropriate personnel for issue at hand.
* Be familiar with emergency procedures
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.
Required Minimum Education:
High school Diploma/GED
Minimum Years and Type of Experience:
2 or more years in telephone operations/dispatch
Other Knowledge, Skills and Abilities Required:
Customer services computer skills excel Microsoft word
As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
* Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
* Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
* Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
* Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email *********************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at *********************
$25k-33k yearly est. 60d+ ago
Learn more about communication center operator jobs