Become A Communications Analyst

* Assist with developing and executing strategic communications initiatives including: identifying target audiences; developing core and key messaging; developing high-quality materials; and assisting with tracking program metrics and developing reports for leadership
* Design, write, produce, and distribute communications materials to include: targeted emails, fact sheets, bulletins, posters, newsletters, FAQs, website content, social media content, intranet advertisements, magazine and blog articles, briefings, online training content, talking points, and video scripts
* Provide and maintain public relations with key stakeholders, DoS leadership, and external partners
* Plan and execute high-profile industry events and attend conferences and events
* Recommend innovative solutions for monthly awareness campaigns, events, and outreach

* Develop, plan, research, write, edit and deliver vital business and job-related information using electronic media and/or paper (HighWire intranet, micro-websites, animated console ads, launch page headlines/links, electronic memos) to inform employees about our company’s strategies, policies, initiatives, direction and products.
* Develop, plan, research, write and edit articles for the employee monthly newsletter.
* Ensure that messages support the company’s mission, vision and strategic direction, and that internal messages align with external messages.
* Develop and implement communications related to special events for internal clients, including the Integrated Delivery Network.
* Develop and implement internal communications plans with respect to special projects or large corporate campaigns.
* Develop, write and edit bulletin board materials throughout all corporate locations.
* Develop, write and supervise delivery of all digital screen materials throughout all corporate and employee clinic locations.
* Other duties as assigned or requested

* Compose, deliver, and provide documentation for on and off-site events.
* Compile, analyze, author, edit, and synthesize information for papers, SOPs, CONOPs, MOA/MOUs, SPFs and report on a wide range of customer-related subjects and issues.
* Assist with production, training and resource metrics in periodic reports, as well as in response to ad hoc requests from the customer.
* Collaborate with other personnel and elements with strong and positive interpersonal and communication skills on a number of joint topics.
* Apply knowledge of the customer's structure, operations and mission to navigate and connect to sources of information and resources necessary to complete tasks

* Perform Tier 1 support for Unified and Telecommunications systems.
* Support and troubleshoot issues with CCE, AES, and MX.
* Maintain and support PBX and ancillary technology software, media channels and devices.
* Provide secondary support Unified and Telecommunications support during troubleshooting of all other system as needed.
* Handle Move Add and Changes, including program basic auto attendants, user setup on telephone switch, including ACD logons, voicemail, and CMS logons.
* Communicate effectively with end users regarding the status of their requests.
* Assist with Inspection, testing, and maintenance of telephone lines, circuits, trunks, and associated wiring and cabling.
* Remain current on new products, services, protocols, and standards in support of mentioned platforms development and equipment procurement.
* Assist in the training of Trainers for Telecommunications systems.
* Prepare Training material for Telecom systems.
* Acknowledge and abide by Information Security Policies
* Participate in PCI compliance activities as required, including providing evidence for quarterly and yearly audits
* Level 2:
* All of level 1 plus
* Assist in developing long-term strategies and capacity planning for meeting future Unified Communication platform needs.
* Where necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issues.
* Work independently to resolve day-to-day issues.
* Perform Tier 2 support for Unified and Telecommunications systems.
* Be the Unified Communications lead on projects
* Perform Root Cause Analysis of Unified and Telecom Incidents.
* Conduct testing and development disaster recovery plans to detect faults, minimize malfunctions, and backup systems.
* Monitor and identify capacity and performance issues for telecom traffic to ensure continued, uninterrupted operation of telecom systems.
* Generate usage and network traffic reports for voice video and messaging systems
* Configure, test, maintain, monitor, and troubleshoot end user unified messaging telephony, and voice/data software products.
* Design and support unified messaging infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, video conferencing systems and messaging platforms.
* Communicate effectively with business line managers regarding the status of their department’s requests
* Level 3:
* All of level 1&2 plus
* Assist the Unified Communications Solutions Architect in the design of systems.
* Work with Solution Architect and project teams to ensure understanding of solutions
* Assist in developing, implementing, and maintaining policies, procedures, and training plans for telecommunication system’s appropriate use.
* Plan the Unified Communication strategies for company call center to ensure that efficient and effective customer interaction is achieved.
* Integrate these systems with enterprise LANs, WANs, wireless LANs, and Internet-based services and protocols.
* Integrate these systems with Business applications to enhance business functionality
* Perform analysis, diagnosis, and resolution of telecommunications problems for end users; recommend and implement corrective solutions

* Assists Communications Specialist in developing Technology communications.
* Assist with creating content for the Technology Week in Review.
* Create Insider pages for tips and Employee Engagement, send emails and collect responses for new Hire announcements.
* Create pages for new hire announcements.
* Creating Ad hoc updates/edits to page
* Update Important News and Tips on a weekly basis.
* Track weekly department page view statistics and present them at the weekly meeting.
* Make updates to the Technology homepage to reflect Technology Week in Review.
* Maintenance of Technology Leadership pages as directed.
* Assist with drafting/updates of established communications templates.
* Scrub and save mailing lists to appropriate SharePoint folder.
* Send communication from centralized email database
* Update Important News & Information on a weekly basis.
* Maintenance and ad hoc edits to TTRC pages
* Coordinate Technology Departmental and Offsite Meetings** :
* Book rooms, request dial-in number, schedule WebEx meetings, and send calendar invites.
* Assist in putting together Power Point presentations.
* Set up and support meetings.
* Sending follow up survey/creating follow up item for TWIR