Communications analyst job description

Analyst, Projects & Communication-Equipment & Services, Away from HomeORRVILLE, OH

Why Smucker is the Place for You
You deserve a positive and encouraging work environment. One that allows you to deliver your best work and become your best professional self. That is exactly what you will find at Smucker.
Inspired by our unique culture, we are determined to support every employee holistically by meeting their physical, emotional and financial needs through:
Our Total Reward benefits program - includes competitive health and financial benefits that reflect your needs at different life stages, and a continued commitment to empower flexible work schedules and remote work opportunities to help you thrive. Continuous opportunities to learn, grow and develop - beyond functional job-based education, we promote well-rounded development and encourage a spirit of continuous learning as part of our commitment to help you realize your professional goals.Our continued progress on the journey to become the inclusive and diverse organization we expect to be supporting equity across our communities. We firmly believe that an inclusive environment and diverse organization strengthens our Company and enables every employee to reach their full potential.

Your Opportunity
In this role you will be responsible for:
Contracts and Supplier Management
Administer and negotiate North American Third Party Service Provider & Call Center contracts Creation of both new and renewal AFH GPO & Distributor E&S agreements (Free on loan and Leasing) Manage contract database (Conga) for Third Party Service Provider, Distributor/GPO, Warehouse, and Call Center contracts Support NA Third Party Service Provider sourcing and RFP process through collaboration with the JMS Procurement team Collect and store all supplier Certificates of InsurancesSupport all E&S invoicing processes for both Smucker Payables & Receivables
Project Management & Communications
Support strategic cross-functional initiatives/projects including Equipment & Service (E&S), Away From Home (AFH) SBA or across the company (i.e. with Retail SBA) Partner with Field Service Management, Field Support, Field Sales, Marketing, R&D, Finance and the National Call Center in the implementation and management of service initiatives Support and develop communication platform (SharePoint) to distribute and store all E&S communications to E&S JMS employees and outside vendors Create, update and store the entirety of the E&S SOP's within SharePointAdminister and capture customer experience feedback through online surveys Create knowledge Testing, Customer and Call Center Surveys
Training
Support and develop online equipment and system training material and the tracking/compliance of that training library
Develop virtual training content and video development for training and customer support

Is this the Role for You?
Are you a driven professional with a passion for delivering results while expanding your skillset and enhancing your expertise? Are you eager to share your opinions (and have them heard) and make a positive impact through your work? Do you share in our dedication to continuous improvement and growth? If so, you are the type of professional we want to add to our Company!
What we are looking for:
Bachelor's degree is required Minimum of 1-2 years of procurement, contract or supplier management work experience Proficient oral and written communication skills Ability to perform well in a team environment Problem resolution skills and attention to detailA sense of urgency in responding and resolving customer requests Enjoy large volumes of detail Strong computer skills with Microsoft tools Positive attitude and eagerness to learn Ability to travel quarterly to Suppliers within Continental USAHybrid working environment (approximately 25% of month in Office)

Learn More About Working at Smucker
Our Total Rewards Benefits ProgramOur Thriving Together Philosophy Supporting All Impacted by Our BusinessOur Continued Progress on Inclusion, Diversity and Equity
Follow us on LinkedIn
#LI-MR1
#Hybrid

Our client, a
Global Medical Device Manufacture
has an immediate opening for a
Communications Analyst
for a
12 Month Contract
. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed and detail oriented Top Talents in an extremely collaborative and professional environment.

Position Description (Principle Duties and Responsibilities)

This role is an integral part of a Specific Corporate program and will partner with the Program Communications team to execute the overall internal-facing communication strategy and program administration activities for this global program.

• Responsible for supporting the timely and effective communication to the program team, including weekly newsletter, special edition newsletters, and program updates
• Manage org charts and distribution lists for the team
• Manage program intranet and Yammer sites
• Maintain team mailbox and calendar
• Assist in other communications activities as needed
• Provide administration support through meeting organization and set-up, travel, catering, etc
• Fulfill other program administration tasks as needed

Education & Special Training:

• Bachelor's degree in English, communications, business, or related fields preferred
• Ability to communicate program information through internal communications strategy
• Problem solver with creative approach to proactive identification and resolution of issues
• Execution-oriented, self-starter and self-navigator who can prioritize high-value projects versus tasks in a fast-paced environment and balance demands of multiple projects
• Very responsive, with a customer-centric/solutions-oriented approach and the ability to serve a wide range of needs within the organization and at all levels
• Strong working knowledge of Microsoft Office suite is required
• Outstanding written and verbal communication skills including the ability to tailor communications style to audience
• Exceptional organizational and project management skills
• Ability to deal with multiple stakeholders in a fast-paced environment

Responsible for providing plan administration, participant communications and customer service support as directed by the Benefits Administration and Communication Manager is coordination with the Plan Managers. The Benefits Administration and Communication Analysts will provide Tier III customer response to inquiries and escalated issues and utilize this experience to provide input to customer education needs. This position also provides complex transactional and administrative support to the benefits plans, while actively seeking administrative efficiencies and continuous process improvement.
Work Performed

* Act as Tier III customer service consultant handling complex benefits issues that require specialized knowledge and research to determine facts and potentially judgment to resolve issues.
* Track and monitor the customer service levels provided by Benefits in response to Tier III escalated issues.
* Perform core plan administration activities such as complex calculations (including ERP) and escalated transactional support for the HRIC. Leverage technology effectively in performing plan administration activities while striving for continuous process improvement.
* Manage the day-to-day interaction with carriers and vendors on plan administration, escalating issues to the Plan Managers as necessary.
* Assist in drafting employee communications with respect to new benefits or to provide continuing education for existing plans.
* Identify employee communications and HRIC educational needs using experience gained while handling Tier III calls.
* Provide training support to assist with educating participants, the HRIC or other HR staff. Stay current on applicable laws and regulations to help ensure compliance with all federal and state legislation relating to benefits.
* Develop current understanding of legislative changes and implement requirements of new legislation as directed by the Plan Managers.
* Provide support to Managers for special projects, including open enrollment, performing research and other tasks as needed.
* Perform other related duties incidental to the work described herein.
* The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Required Qualifications at this Level

Education/Training

Work requires communication, analytical and organizational skills generally acquired through completion of a bachelor's degree program preferable in Human Resource Management or a related field.

Experience

Work requires two to three years' experience in a business/professional role. Employee benefits/HR practical experience preferred. Must be proficient in computer software and the latest electronic technology OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham

Nearest Secondary Market: Raleigh