What does a communications analyst do?
A communications analyst is responsible for evaluating and disseminating information and updates across the organization's networks, monitoring press releases, and posting content on the digital media platforms. Communications analysts should always verify the authenticity and accuracy of all data to avoid miscommunication that may create complications for the personnel. They also ensure the safety and confidentiality of information, especially the company's documents, requiring them to have excellent data management knowledge to store the information in the database in the most secure manner.
Communications analyst responsibilities
Here are examples of responsibilities from real communications analyst resumes:
- Manage PC inventory and staff training projects.
- Manage, order, and inventory COMSEC material for secure telephony equipment.
- Manage design, maintenance and support of cabling plant, hubs, routers and all other LAN/WAN network interface devices.
- Manage, create and edit internal and external communication collateral, providing high-level management copywriting and document creation support.
- Provide support to Linux and Unix servers.
- Install hubs, routers, and systems hardware.
- Install and configure Ethernet cards for the workstations.
- Trouble shooting Cisco VOIP phones both wire and wireless.
- Install Nortel PBX and applications at remote customer offices.
- Perform day to day operations and remote maintenance on switches.
- Experience with supporting VPN, remote, and wireless connectivity.
- Provide mentorship to those who are studying for their CCNA.
- Work with telephone providers nationwide to order and troubleshoot phone lines.
- Program PBX to support ACD and UCD groups to support departmental needs.
- Replace old ACD environment by moving it to a cloud base virtual contact center.
Communications analyst skills and personality traits
We calculated that 10% of Communications Analysts are proficient in Project Management, PowerPoint, and SharePoint. They’re also known for soft skills such as Leadership skills, Detail oriented, and Analytical skills.
We break down the percentage of Communications Analysts that have these skills listed on their resume here:
- Project Management, 10%
Project Management support for upgrades to telephone equipment, installation of new telephone equipment and major reorganizations of staff.
- PowerPoint, 9%
Created and coordinated PowerPoint presentations and training manuals.
- SharePoint, 6%
Collaborated with team members on a strategy to improve the efficiency of communication request submissions via SharePoint.
- Web Content, 5%
Assist with cultivating, editing and managing print and web content, as well as prepare internal and external corporate presentations.
- Data Analysis, 4%
Provided data analysis and utilized incident report computer systems.
- DOD, 4%
Performed suitability assessments and systematic analysis of current DOD communication systems.
Common skills that a communications analyst uses to do their job include "project management," "powerpoint," and "sharepoint." You can find details on the most important communications analyst responsibilities below.
Leadership skills. One of the key soft skills for a communications analyst to have is leadership skills. You can see how this relates to what communications analysts do because "many computer network architects direct teams of engineers, such as computer hardware engineers, who build the networks they have designed." Additionally, a communications analyst resume shows how communications analysts use leadership skills: "work closely with several cross-functional leadership teams to develop and deliver executive level communication strategy. "
Detail oriented. Another essential skill to perform communications analyst duties is detail oriented. Communications analysts responsibilities require that "computer network architects create comprehensive plans of the networks they are creating with precise information describing how the network parts will work together." Communications analysts also use detail oriented in their role according to a real resume snippet: "performed formal event planning and detailed organization of the events. "
Analytical skills. Another skill that relates to the job responsibilities of communications analysts is analytical skills. This skill is critical to many everyday communications analyst duties, as "computer network architects have to examine data networks and decide how to best connect the networks based on the needs and resources of the organization." This example from a resume shows how this skill is used: "manage accounts for fifteen clients with 58 telecommunications invoicing and hr data. "
Organizational skills. For certain communications analyst responsibilities to be completed, the job requires competence in "organizational skills." The day-to-day duties of a communications analyst rely on this skill, as "computer network architects who work for large firms must coordinate many different types of communication networks and make sure they work well together." For example, this snippet was taken directly from a resume about how this skill applies to what communications analysts do: "subject matter expert on sharepoint applications within a multi organizational/component microsoft sharepoint portal environment. "
Interpersonal skills. Another crucial skill for a communications analyst to carry out their responsibilities is "interpersonal skills." A big part of what communications analysts relies on this skill, since "these workers must work with different types of employees to successfully design and implement computer and information networks." How this skill relates to communications analyst duties can be seen in an example from a communications analyst resume snippet: "applied interpersonal, analytical and computer skills to troubleshoot incoming problems and disbursed cases to the appropriate information systems team members. "
The three companies that hire the most communications analysts are:
- CVS Health4 communications analysts jobs
- Morgan Stanley4 communications analysts jobs
- SAIC4 communications analysts jobs
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Compare different communications analysts
Communications analyst vs. Design team member
A senior voice engineer is an individual who provides voice infrastructure services typically to telecommunication providers and third-party vendors of computer hardware and software maintenance services. The professional also oversees messaging network administration and configuration. The core skills that senior voice engineers should possess to perform their responsibilities include a keen eye for details and excellent leadership and analytical skills. A degree in engineering or computer science is required to qualify for the position.
These skill sets are where the common ground ends though. The responsibilities of a communications analyst are more likely to require skills like "project management," "sharepoint," "web content," and "dod." On the other hand, a job as a design team member requires skills like "strong work ethic," "team-oriented environment," "wordpress," and "solidworks." As you can see, what employees do in each career varies considerably.
The education levels that design team members earn slightly differ from communications analysts. In particular, design team members are 3.6% less likely to graduate with a Master's Degree than a communications analyst. Additionally, they're 0.6% more likely to earn a Doctoral Degree.Communications analyst vs. Network planner
Lead Data Architects are experienced employees who manage the data architecture needs of the company. They also manage the data architects who fulfill these needs. They are in charge of creating data management systems based on the requirement of the company. They work hand in hand with data engineers and information technology professionals to create these systems. Lead Data Architects design data systems based on the internal and external data sources of the company. They would then create a blueprint to centralize these systems to streamline the different processes of the company.
Each career also uses different skills, according to real communications analyst resumes. While communications analyst responsibilities can utilize skills like "sharepoint," "web content," "data analysis," and "photoshop," network planners use skills like "switches," "network operations," "ethernet," and "network infrastructure."
Network planners earn a higher average salary than communications analysts. But network planners earn the highest pay in the technology industry, with an average salary of $104,917. Additionally, communications analysts earn the highest salaries in the manufacturing with average pay of $81,078 annually.network planners earn similar levels of education than communications analysts in general. They're 3.2% more likely to graduate with a Master's Degree and 0.6% more likely to earn a Doctoral Degree.Communications analyst vs. Senior voice engineer
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a communications analyst is likely to be skilled in "project management," "powerpoint," "sharepoint," and "web content," while a typical senior voice engineer is skilled in "unity," "qos," "lan wan," and "escalation support."
Senior voice engineers make a very good living in the finance industry with an average annual salary of $110,411. On the other hand, communications analysts are paid the highest salary in the manufacturing industry, with average annual pay of $81,078.Most senior voice engineers achieve a similar degree level compared to communications analysts. For example, they're 0.2% more likely to graduate with a Master's Degree, and 0.6% more likely to earn a Doctoral Degree.Communications analyst vs. Lead data architect
Types of communications analyst
Updated January 8, 2025
