Automatically apply for jobs with Zippi
Upload your resume to get started.
Communications associate skills for your resume and career
Updated January 8, 2025
5 min read
Quoted experts
Kevin Trowbridge Ph.D.,
Keisha Tassie Ph.D.
Below we've compiled a list of the most critical communications associate skills. We ranked the top skills for communications associates based on the percentage of resumes they appeared on. For example, 11.5% of communications associate resumes contained customer service as a skill. Continue reading to find out what skills a communications associate needs to be successful in the workplace.
15 communications associate skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Here's how communications associates use customer service:
- Produced a baseline assessment of stakeholder satisfaction to provide a basis for final client recommendations for governance and customer service practices.
- Designed and implemented communications training strategies to facilitate customer service delivery for non-native English support engineers.
2. Patients
Here's how communications associates use patients:
- Processed patients for scheduled surgical appointments and provided instruction for proper location for procedures.
- Supervised and managed community associates on unit to provide quality care to patients.
3. PowerPoint
Here's how communications associates use powerpoint:
- Develop PowerPoint presentations for Baptist Health personnel and physicians.
- Created well-regarded PowerPoint presentations for high-level meetings.
4. Project Management
Here's how communications associates use project management:
- Performed extensive marketing project management for thirteen national locations.
- Coordinated projects using project management software.
5. Press Releases
Here's how communications associates use press releases:
- Collaborated with corporate communications to produce press releases, managed brochure and sales promotion of stationery.
- Fielded media queries, developed press releases and fostered relationships with news organization representatives.
6. Facebook
Here's how communications associates use facebook:
- Pitched Neon Tommy stories to other media outlets Updated Twitter account with recent headlines Aided in increasing following on Facebook and Twitter
- Lead digital and social media activities through our corporate Facebook, Twitter and Linked In platforms for the US Vaccines business.
Choose from 10+ customizable communications associate resume templates
Build a professional communications associate resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your communications associate resume.7. Web Content
Here's how communications associates use web content:
- Developed a variety of print and web content for internal and external audiences about scientific research and technological advancements.
- Assisted with web content management and engaged media coverage activities.
8. Administrative Tasks
Here's how communications associates use administrative tasks:
- Responded to all traumas and medical alerts to complete detail-oriented clerical and administrative tasks as needed.
- Handled administrative tasks including creating and printing mailing labels, printing envelopes for mass mailings and acted as the receptionist backup.
9. Blog Posts
Blog post refers to information that you write on a blog. It can include content in the form of text, photos, infographics, or videos.
Here's how communications associates use blog posts:
- Compiled additional written articles and blog posts for biweekly digital newsletter.
- Draft content for internal Newsletter sent to more than 4,000 recipients, as well as daily snippets and blog posts.
10. Event Planning
Here's how communications associates use event planning:
- Provided large and small-scaled program coordination and event planning and execution, including utilization of Conference Manager and Transaction Central.
- Served as project manager for the annual Silicon Valley Projections community forums including event planning and technical direction.
11. Photoshop
Here's how communications associates use photoshop:
- Designed brochures and monthly newsletters using PhotoShop and PageMaker.
- Created approved communications bulletins, Developed and designed marketing brochures using graphic design software Adobe Photoshop.
12. Twitter
Here's how communications associates use twitter:
- Coordinated production of Twitter chats, graphic info cards, and promotional content for various heath and cultural observances.
- Engage with financial services reporters on Twitter with the goal of strengthening relationships and pitching spokespeople.
13. Booking
Here's how communications associates use booking:
- Coordinated live TV appearances, radio interviews and print interviews including booking spokespeople, writing/researching talking points and interview questions.
- Job Description: Accounts payable, payroll, QuickBooks, travel agent, booking and scheduling evens and hotel accommodations.
14. Community Outreach
Here's how communications associates use community outreach:
- Developed new strategic alliances with key community stakeholders, increased library visibility at community outreach events by 20%.
- Developed community outreach through organizing showcases and tours, and by establishing partnerships with local non-profits.
15. Salesforce
Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.
Here's how communications associates use salesforce:
- Prepared gift reports and set up queries in Donor Quest and SalesForce.
- Review Help Center documents and upload via SalesForce.
5 Communications Associate resume examples
Build a professional communications associate resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your communications associate resume.
Create my resume
Build a professional resume in minutes using this template.
What skills help Communications Associates find jobs?
Tell us what job you are looking for, we’ll show you what skills employers want.
What skills stand out on communications associate resumes?
Kevin Trowbridge Ph.D.
Department Chair, Associate Professor of Public Relations, Belmont University
The strategic communication field is broad and deep-just like the career opportunities for aspiring professionals in the field. Work in this area involves internal and external communication in every industry you can imagine. Behind every organization or brand, you'll find individuals who are managing strategic communication.
The basic skills for entry-level communication practitioners haven't changed much over the years. Writing, design, and content creation are essential. What has changed are the channels we use to communicate. In addition to the basic skills, new practitioners must understand the places and platforms to communicate with their target audience. And we don't have to rely only on face-to-face and traditional media like newspapers, magazines, radio, and television to get our messages out. Social media have empowered the consumer to become engaged creators and influencers. And that's changed the playbook for communication professionals.
It's important to show your proficiency with basic communication skills and traditional and social media platforms. Even better, if your resume can showcase your real-world experience and the results you've achieved, you are sure to stand out from the crowd and get past the initial screening of applicants.
The basic skills for entry-level communication practitioners haven't changed much over the years. Writing, design, and content creation are essential. What has changed are the channels we use to communicate. In addition to the basic skills, new practitioners must understand the places and platforms to communicate with their target audience. And we don't have to rely only on face-to-face and traditional media like newspapers, magazines, radio, and television to get our messages out. Social media have empowered the consumer to become engaged creators and influencers. And that's changed the playbook for communication professionals.
It's important to show your proficiency with basic communication skills and traditional and social media platforms. Even better, if your resume can showcase your real-world experience and the results you've achieved, you are sure to stand out from the crowd and get past the initial screening of applicants.
What soft skills should all communications associates possess?
Keisha Tassie Ph.D.
Associate Professor, Communication, Morehouse College
As mentioned earlier, the nexus of a communication professional's expertise, crossing over diverse jobs/roles, is centered in effective human communication. "Soft skills" transcend every professional role in the working world, yet these skills are often underestimated in their necessity and even undervalued in their utility and power. Conflict management, cross-/inter-cultural communication, interpersonal skills --essentially the ability to establish, repair, and maintain connections with others-- are hallmarks of successful and effective communication professionals.
What hard/technical skills are most important for communications associates?
Bob Martin
Assistant Dean for Internships and Career Placement, Pennsylvania State University
Once again, different communications sectors require different hard/technical skills. Here is just a snapshot for specific sectors:
-Film/Television Editing: Final Cut Pro, Adobe Premiere, Avid
-Digital analytics: Google Analytics, Microsoft Office
-Media Planning: ComScore
-Public Relations: Cision, Sprout, Hootsuite
-Film/Television Editing: Final Cut Pro, Adobe Premiere, Avid
-Digital analytics: Google Analytics, Microsoft Office
-Media Planning: ComScore
-Public Relations: Cision, Sprout, Hootsuite
What communications associate skills would you recommend for someone trying to advance their career?
F. Michele Abbott
Professor, Website
A: Again, this is going to depend on individual strengths and goals. Then, in no
particular order:
Research the most lucrative work options that will capitalize on what you’re
good at already and/or relate to elective class options being offered by your
school. Ask the career counselor, if the school offers that resource – and they
should, and see free resources such as the Bureau of Labor and Statistics
(bls.gov)
Network – Who can you think of that knows someone who knows someone?
Know your value – what can you bring to that party - and lead with it.
Volunteer within your chosen field – I know this sounds counterintuitive, but
you can’t underestimate the value of hands-on experience on a resume.
Moreover, you will learn what books and theory can’t teach. Bonus: Multiple
networking opportunities.
particular order:
Research the most lucrative work options that will capitalize on what you’re
good at already and/or relate to elective class options being offered by your
school. Ask the career counselor, if the school offers that resource – and they
should, and see free resources such as the Bureau of Labor and Statistics
(bls.gov)
Network – Who can you think of that knows someone who knows someone?
Know your value – what can you bring to that party - and lead with it.
Volunteer within your chosen field – I know this sounds counterintuitive, but
you can’t underestimate the value of hands-on experience on a resume.
Moreover, you will learn what books and theory can’t teach. Bonus: Multiple
networking opportunities.
What technical skills for a communications associate stand out to employers?
Everett Wiles
Assistant Professor, Andrews University
The assumption is made that anyone graduating with a degree in journalism and mass communication should automatically be well versed in all things technical, that assumption in my estimation is false. However, having a working knowledge of the technical aspects can and will be an asset. Some of the skills that would be helpful are, being able to operate production equipment such as cameras and audio equipment, know how to compose shots and shoot good video with good sound. It will also be an asset to know how to edit the videos that they would have shot. An employer will more than likely be seeking someone who has as many technical skills as possible to help maximize on the investment that they would have made. If they can't find one that has all the technical requirements they will go with the one who has the most.
Another thing to consider that employers will seek, outside of the technical areas is someone who is teachable, someone who has the right work ethic and attitude. You can always train someone to improve on their technical skills, but it is difficult to change someones poor attitude and work ethic.
Another thing to consider that employers will seek, outside of the technical areas is someone who is teachable, someone who has the right work ethic and attitude. You can always train someone to improve on their technical skills, but it is difficult to change someones poor attitude and work ethic.
Do you want to know more?
Read more about what experts have to say about communications associateList of communications associate skills to add to your resume
The most important skills for a communications associate resume and required skills for a communications associate to have include:
- Customer Service
- Patients
- PowerPoint
- Project Management
- Press Releases
- Web Content
- Administrative Tasks
- Blog Posts
- Event Planning
- Photoshop
- Booking
- Community Outreach
- Salesforce
- External Communications
- Graphic Design
- Strategic Communications
- SharePoint
- HR
- Corporate Communications
- Switchboards
- Communications Materials
- Intranet
- CRM
- Community Relations
- HTML
- Fact Sheets
- Technical Issues
- External Audiences
- Community Engagement
- Promotional Materials
- Content Creation
- Google Analytics
- YouTube
- Mailchimp
- Business Development
- Media Management
- Press Materials
- Community Organizations
- Community Events
- SEO
- Content Management System
- Telephone Calls
- NYC
- Email Campaigns
Updated January 8, 2025
Updated January 8, 2025