Communications director vs director, customer relations

The differences between communications directors and directors, customer relations can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a communications director and a director, customer relations. Additionally, a director, customer relations has an average salary of $134,672, which is higher than the $107,700 average annual salary of a communications director.

The top three skills for a communications director include web content, press releases and customer service. The most important skills for a director, customer relations are customer relations, leveraged, and government relations.

Communications director vs director, customer relations overview

	Communications Director	Director, Customer Relations
Yearly salary	$107,700	$134,672
Hourly rate	$51.78	$64.75
Growth rate	8%	8%
Number of jobs	27,939	26,470
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 76%	Bachelor's Degree, 65%
Average age	42	42
Years of experience	4	4

What does a communications director do?

A communications director is responsible for monitoring and supervising the overall media relations from internal to external communications. A communications director's duties include managing campaigns, providing organizational updates to the employees, supporting social media marketing, developing effective communication strategies to build the organization's reputation, and efficiently leading team members in handling events that represent the business. Communications directors must have strong leadership and communication skills to provide support for the company's daily operations and strategies.

What does a director, customer relations do?

Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.

Communications director vs director, customer relations salary

Communications directors and directors, customer relations have different pay scales, as shown below.

	Communications Director	Director, Customer Relations
Average salary	$107,700	$134,672
Salary range	Between $61,000 And $188,000	Between $91,000 And $197,000
Highest paying City	San Francisco, CA	Carson City, NV
Highest paying state	Nevada	Nevada
Best paying company	McKinsey & Company Inc	California Resources
Best paying industry	Health Care	Manufacturing

Differences between communications director and director, customer relations education

There are a few differences between a communications director and a director, customer relations in terms of educational background:

	Communications Director	Director, Customer Relations
Most common degree	Bachelor's Degree, 76%	Bachelor's Degree, 65%
Most common major	Communication	Business
Most common college	Stanford University	Stanford University

Communications director vs director, customer relations demographics

Here are the differences between communications directors' and directors, customer relations' demographics:

	Communications Director	Director, Customer Relations
Average age	42	42
Gender ratio	Male, 40.2% Female, 59.8%	Male, 46.1% Female, 53.9%
Race ratio	Black or African American, 5.8% Unknown, 4.7% Hispanic or Latino, 9.0% Asian, 5.1% White, 75.0% American Indian and Alaska Native, 0.4%	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	16%	16%

Differences between communications director and director, customer relations duties and responsibilities

Communications director example responsibilities.

Assist in managing the Facebook and Instagram pages.
Develop and manage c-level strategic client relationships to grow revenue base.
Create and manage corporate website, online demand gen through SEO and SEM.
Manage editorial content of the organization website, build and upload web pages via HTML.
Manage the marketing strategy and budget, including B2C acquisition campaigns focuse on out of home and DRTV.
Manage media relations, announcements, editorial placement, and speaking opportunities the organizations.

Director, customer relations example responsibilities.

Manage medical billing and serve as liaison between patient and insurance including Medicaid and Medicare as required.
Attend morning meeting daily and attend Medicare meetings weekly.
Assist with payroll and create excel spreadsheets to document all sales status and quotas.
Alert all departments through creating and delivering reports for guest preferences and VIP's.
Recognize all VIP and repeat guests by sending an amenity or upgrading room type.
Experience with QuickBooks in accounts receivable, accounts payable, payroll and daily bank deposits.

Communications director vs director, customer relations skills

Common communications director skills

Web Content, 8%
Press Releases, 8%
Customer Service, 7%
External Communications, 5%
Project Management, 4%
Employee Engagement, 4%

Common director, customer relations skills

Customer Relations, 16%
Leveraged, 11%
Government Relations, 5%
Press Releases, 5%
Payroll, 5%
Customer Complaints, 4%

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Communications Director
Communications Director vs Director, Customer Relations

Updated January 8, 2025

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