What is a Communications Dispatcher

A communications dispatcher is responsible for responding to emergency calls and sending out authorities to resolve the situation. They answer calls from the public and coordinate police, fire or medical personnel to the scene of an incident. They also question callers in order to prioritize the emergency response and handle emergency calls for public works departments that come in when those offices are closed.

Communications dispatchers earn an average salary of $40,000 annually or $19 per hour. They may use a computer database to look up a suspect's criminal record or to check a vehicle's registration. They also maintain records of all calls and dispatches and deliver messages between the callers at the scene of the emergency, responders, and others who need to be informed.

Communications dispatchers typically hold a high school diploma or a GED certificate. They are expected to have some years of experience as a communications dispatcher or in a similar role. Some employers prefer candidates who have completed certification courses through professional associations and update their training periodically.

There is more than meets the eye when it comes to being a Communications Dispatcher. For example, did you know that they make an average of $19.02 an hour? That's $39,562 a year!

Between 2018 and 2028, the career is expected to grow 6% and produce 5,500 job opportunities across the U.S.

What Does a Communications Dispatcher Do

There are certain skills that many Communications Dispatchers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Ability to multitask, Empathy and Listening skills.

Learn more about what a Communications Dispatcher does

How To Become a Communications Dispatcher

If you're interested in becoming a Communications Dispatcher, one of the first things to consider is how much education you need. We've determined that 39.6% of Communications Dispatchers have a bachelor's degree. In terms of higher education levels, we found that 3.1% of Communications Dispatchers have master's degrees. Even though some Communications Dispatchers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Communications Dispatcher. When we researched the most common majors for a Communications Dispatcher, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Communications Dispatcher resumes include High School Diploma degrees or Diploma degrees.

You may find that experience in other jobs will help you become a Communications Dispatcher. In fact, many Communications Dispatcher jobs require experience in a role such as Customer Service Representative. Meanwhile, many Communications Dispatchers also have previous career experience in roles such as Administrative Assistant or Cashier.

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Average Salary
$39,562
Average Salary
Job Growth Rate
6%
Job Growth Rate
Job Openings
17,925
Job Openings
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Communications Dispatcher Career Paths

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Average Salary for a Communications Dispatcher

Communications Dispatchers in America make an average salary of $39,562 per year or $19 per hour. The top 10 percent makes over $60,000 per year, while the bottom 10 percent under $25,000 per year.
Average Salary
$39,562
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Communications Dispatcher Demographics

Communications Dispatcher Gender Statistics

female

66.6 %

male

29.2 %

unknown

4.2 %

Communications Dispatcher Ethnicity Statistics

White

78.0 %

Hispanic or Latino

9.3 %

Black or African American

8.3 %

Communications Dispatcher Foreign Languages Spoken Statistics

Spanish

88.2 %

Russian

5.9 %

Arabic

5.9 %
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Communications Dispatcher Education

Communications Dispatcher Majors

19.7 %

Communications Dispatcher Degrees

Bachelors

39.6 %

Associate

27.8 %

High School Diploma

20.7 %

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Online Courses For Communications Dispatcher That You May Like

Modulation in Communication System for RF Engineers RAHRF152
udemy
4.5
(262)

Analog and Digital Modulation simplified for Radio Frequency experts This course concentrates more on ideology than math...

The Radio Sky II: Observational Radio Astronomy
edX (Global)

The first part of the course introduces the different types of telescope technologies available to astronomers, with a particular focus on single-dish radio telescopes and radio interferometers. Optical, UV, X-ray, Gamma, neutrino, and gravitational wave telescopes will also be briefly covered, as well as a foray into Search for Extraterrestrial Intelligence. We, then, dive deep into the principles of observational radio astronomy, covering the observables (flux, luminosity, brightness...

Winning Communication Skills for Telephone, Conference Calls
udemy
4.5
(1,901)

Improve Communication Skills - Use the Telephone Effectively! Avoid Phone Etiquette Blunders that Annoy...

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Top Skills For a Communications Dispatcher

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 9.5% of Communications Dispatchers listed Emergency on their resume, but soft skills such as Ability to multitask and Empathy are important as well.

12 Communications Dispatcher RESUME EXAMPLES

Best States For a Communications Dispatcher

Some places are better than others when it comes to starting a career as a Communications Dispatcher. The best states for people in this position are California, Oregon, Hawaii, and Illinois. Communications Dispatchers make the most in California with an average salary of $72,371. Whereas in Oregon and Hawaii, they would average $59,183 and $50,863, respectively. While Communications Dispatchers would only make an average of $50,331 in Illinois, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. California

Total Communications Dispatcher Jobs:
1,743
Highest 10% Earn:
$112,000
Location Quotient:
1.3
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Idaho

Total Communications Dispatcher Jobs:
98
Highest 10% Earn:
$73,000
Location Quotient:
1.3
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Nevada

Total Communications Dispatcher Jobs:
115
Highest 10% Earn:
$76,000
Location Quotient:
1.2
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Communications Dispatchers

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