Communications dispatcher job description
Updated March 14, 2024
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Example communications dispatcher requirements on a job description
Communications dispatcher requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in communications dispatcher job postings.
Sample communications dispatcher requirements
- High school diploma or equivalent
- Ability to type at least 40 words per minute
- Knowledge of emergency protocols and procedures
- Ability to work under pressure and in high-stress situations
- Excellent communication and interpersonal skills
Sample required communications dispatcher soft skills
- Ability to multitask and prioritize effectively
- Strong problem-solving and decision-making skills
- Attention to detail and accuracy
- Empathy and compassion for those in distress
- Ability to remain calm and composed in difficult situations
Communications dispatcher job description example 1
City of New Albany communications dispatcher job description
Communications Dispatchers respond to emergency and non-emergency calls for assistance and information. They must provide dispatch and communication support services for the New Albany City Police and related emergency services for the City. This position is responsible for the day-to-day operations specific to a communications center, providing the citizens of the City of New Albany with prompt and professional service regarding any and all emergency and non-emergency calls that are received within the Center.
Note: This is a part-time position that will have the opportunity to apply for a full-time position when one becomes available.
SPECIFIC DUTIES AND RESPONSIBILITIES: "*" denotes an essential function of the job
A. *Performs all key tasks and duties of a dispatcher.
B. *Answer all calls promptly and professionally and maintain a calm demeanor at all times.
C. *Maintain calm in radio transmissions during hectic and/or dangerous situation and make every attempt to calm angered, distraught and/or frightened callers.
D. *Immediately dispatch the appropriate party to respond to the caller; Fire, police and/or EMS.
E. *Provide general information to the public and refer calls to appropriate agencies.
F. *Maintain an accurate log of incoming calls service request and action taken.
G. *Test and inspect all equipment as required and immediately report any problems to management.
H. *Follow all applicable safety rules and regulations at all times.
I. *Monitor radios and/or security cameras.
J. Send all Media inquiries to the Chief of Police to handle.
K. Assist with training new personnel.
L. Performs other duties as assigned.
STANDARDS OF PERFORMANCE:
A. Demonstrate informative and professional assistance when working with vendors, co-workers, and the public.
B. Act independently and originate new procedures and new approaches to problems.
C. Display excellent verbal and written communication skills.
D. Maintain initiative to preserve the flow of work.
E. Ensure commitment and follow through to deadlines.
F. Sustain interpersonal relationships which encourage openness, candor and trust, both internally and with the general public.
G. Complete projects and/or reports in accurate and timely manner.
H. Maintain City information in a confidential manner.
I. Work as a team member.
J. Display professional appearance, warm demeanor and positive attitude.
K. Be a motivated self-starter.
L. Be accurate, efficient and organized at all times.
MENTAL AND PHYSICAL REQUIREMENTS:
A. Understand, respond to, and apply complex concepts, information and instructions including policies, procedures, laws and/or regulations.
B. Engage in frequent interpersonal interactions that are stressful and sensitive in nature and do so with tact and diplomacy.
C. Work extremely well under pressure and highly stressful situations and remain calm and in control at all times.
D. Manage multiple tasks simultaneously.
E. Stand, walk, reach with hands and arms, climb, balance, stoop, kneel, crouch or crawl occasionally.
F. Sit for extended periods of time.
G. Think and apply good and reasonable judgment, discretion and initiative in accomplishing all functions.
H. Work effectively despite sleep pattern disruptions as a result of rotational and irregular shift work and overtime.
I. Lift and/or move up to 10 pounds occasionally.
J. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
K. Ability to hear, understand and respond verbal information in person, by phone and by radio, including with difficult to understand callers.
L. Must speak clearly and concisely in English.
M. Hear, understand and respond using radio transmitters and receivers, radio consoles, telephone and radio headsets, multi-line telephone systems and complex communications equipment.
N. Ability to see, read, and understand written information and instructions in all forms, including handwritten, hard copy or electronic communication formats.
O. Ability to see and use all related communications equipment including radio transmitters and receivers, radio consoles, telephone and radio headsets, multiline telephone systems, computer consoles and data communications terminals.
WORKING ENVIRONMENT AND CONDITIONS:
A. This position requires working in the internal environment around dispatcher and/or police equipment.
B. This position requires a flexible work schedule; night and/or weekends may be required.
EDUCATION, EXPERIENCE AND TRAINING:
A. Minimum of high school diploma required; some college preferred.
B. At least three years of progressively responsible communications dispatching experience, preferred.
C. Knowledge of CAD and E911 equipment required.
D. Previous customer services experience, preferred.
E. Ability to handle a high volume of incoming calls while maintaining proper phone etiquette and a high level of professionalism at all times.
F. Willingness to take on additional tasks as assigned.
EQUIPMENT AND TOOLS:
This position requires use of computers, keyboards, office equipment and similar specialized technical and electronic equipment commonly found in communication centers.
Note: This is a part-time position that will have the opportunity to apply for a full-time position when one becomes available.
SPECIFIC DUTIES AND RESPONSIBILITIES: "*" denotes an essential function of the job
A. *Performs all key tasks and duties of a dispatcher.
B. *Answer all calls promptly and professionally and maintain a calm demeanor at all times.
C. *Maintain calm in radio transmissions during hectic and/or dangerous situation and make every attempt to calm angered, distraught and/or frightened callers.
D. *Immediately dispatch the appropriate party to respond to the caller; Fire, police and/or EMS.
E. *Provide general information to the public and refer calls to appropriate agencies.
F. *Maintain an accurate log of incoming calls service request and action taken.
G. *Test and inspect all equipment as required and immediately report any problems to management.
H. *Follow all applicable safety rules and regulations at all times.
I. *Monitor radios and/or security cameras.
J. Send all Media inquiries to the Chief of Police to handle.
K. Assist with training new personnel.
L. Performs other duties as assigned.
STANDARDS OF PERFORMANCE:
A. Demonstrate informative and professional assistance when working with vendors, co-workers, and the public.
B. Act independently and originate new procedures and new approaches to problems.
C. Display excellent verbal and written communication skills.
D. Maintain initiative to preserve the flow of work.
E. Ensure commitment and follow through to deadlines.
F. Sustain interpersonal relationships which encourage openness, candor and trust, both internally and with the general public.
G. Complete projects and/or reports in accurate and timely manner.
H. Maintain City information in a confidential manner.
I. Work as a team member.
J. Display professional appearance, warm demeanor and positive attitude.
K. Be a motivated self-starter.
L. Be accurate, efficient and organized at all times.
MENTAL AND PHYSICAL REQUIREMENTS:
A. Understand, respond to, and apply complex concepts, information and instructions including policies, procedures, laws and/or regulations.
B. Engage in frequent interpersonal interactions that are stressful and sensitive in nature and do so with tact and diplomacy.
C. Work extremely well under pressure and highly stressful situations and remain calm and in control at all times.
D. Manage multiple tasks simultaneously.
E. Stand, walk, reach with hands and arms, climb, balance, stoop, kneel, crouch or crawl occasionally.
F. Sit for extended periods of time.
G. Think and apply good and reasonable judgment, discretion and initiative in accomplishing all functions.
H. Work effectively despite sleep pattern disruptions as a result of rotational and irregular shift work and overtime.
I. Lift and/or move up to 10 pounds occasionally.
J. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
K. Ability to hear, understand and respond verbal information in person, by phone and by radio, including with difficult to understand callers.
L. Must speak clearly and concisely in English.
M. Hear, understand and respond using radio transmitters and receivers, radio consoles, telephone and radio headsets, multi-line telephone systems and complex communications equipment.
N. Ability to see, read, and understand written information and instructions in all forms, including handwritten, hard copy or electronic communication formats.
O. Ability to see and use all related communications equipment including radio transmitters and receivers, radio consoles, telephone and radio headsets, multiline telephone systems, computer consoles and data communications terminals.
WORKING ENVIRONMENT AND CONDITIONS:
A. This position requires working in the internal environment around dispatcher and/or police equipment.
B. This position requires a flexible work schedule; night and/or weekends may be required.
EDUCATION, EXPERIENCE AND TRAINING:
A. Minimum of high school diploma required; some college preferred.
B. At least three years of progressively responsible communications dispatching experience, preferred.
C. Knowledge of CAD and E911 equipment required.
D. Previous customer services experience, preferred.
E. Ability to handle a high volume of incoming calls while maintaining proper phone etiquette and a high level of professionalism at all times.
F. Willingness to take on additional tasks as assigned.
EQUIPMENT AND TOOLS:
This position requires use of computers, keyboards, office equipment and similar specialized technical and electronic equipment commonly found in communication centers.
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Communications dispatcher job description example 2
DSI Security communications dispatcher job description
Montgomery, AL, United States of America
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Overview
You gain more than just a paycheck when you are employed with DSI. From our biggest clients to our newest security officer, the values of DSI and our motto, Do What You Say You Will Do, are always present. Working for DSI is more than just a job - it's a way of life.
DSI strives to create a work experience for our employees reflecting the work culture, principles, and values of our clients as well as of DSI. We believe DSI delivers employees and service mutually beneficial to everyone.
Starting a career with DSI can lead to a lifetime of possibilities.
Job Skills / Requirements
DSI Security is seeking a Communications Dispatcher to join our fast-growing team.
DSI offers: Flexible Hours; Paid Vacation; Paid Training; Health Coverage including medical, dental and vision; a 401k plan; Superior Service Awards and various Employee Recognition.
Responsibilities:
+ Maintain daily written/typed Dispatch logs
+ Recognize and monitor communications as well other equipment problems/issues, and notify appropriate personnel for repair
+ Be able to memorize, retain, and accurately recall information and specific details
+ Communicate effectively with callers via telephone and handheld radio
+ Create employee ID badges
+ Work closely with site personnel to ensure that all communication duties are executed
+ Having a good understanding and following DSI's Code of Ethics and Employee Standard.
+ Present oneself in a professional manner through appearance and conduct.
Position Requirements:
+ Be at least 18 years old with a high school diploma or equivalent
+ Have a valid driver's license
+ Proven working experience in similar dispatching roles
+ Understanding of basic comm center principles
+ Possess excellent communication, organizational, and problem-solving skills
+ Experience working with Microsoft Office (including Excel, Word and Outlook)
+ CCTV experience preferred but not required
+ Ability to multi-task, prioritize, and work in fast paced environment
+ Ability to work independently and multi-task
+ A friendly Customer-Service Oriented attitude
+ Pass all required background and drug screenings
Certification Requirements (Any)
Valid State Driver's License
Additional Information / Benefits
+ Medical Coverage
+ Dental Insurance
+ Vision Insurance
+ 401k Plan - With DSI match
+ Paid Vacations
+ Paid Training
+ Complimentary Uniforms
+ Superior Service Awards and Recognition
+ Officer of the Month and Year Awards
+ Flexible Hours .....And More
DSI Security is a Drug Free employer and complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, 401K/403b Plan
This job reports to the Ops Manager
This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends.
Number of Openings for this position: 5
Back Apply Now
Back
Apply Now
Back Apply Now
Back
Apply Now
Overview
You gain more than just a paycheck when you are employed with DSI. From our biggest clients to our newest security officer, the values of DSI and our motto, Do What You Say You Will Do, are always present. Working for DSI is more than just a job - it's a way of life.
DSI strives to create a work experience for our employees reflecting the work culture, principles, and values of our clients as well as of DSI. We believe DSI delivers employees and service mutually beneficial to everyone.
Starting a career with DSI can lead to a lifetime of possibilities.
Job Skills / Requirements
DSI Security is seeking a Communications Dispatcher to join our fast-growing team.
DSI offers: Flexible Hours; Paid Vacation; Paid Training; Health Coverage including medical, dental and vision; a 401k plan; Superior Service Awards and various Employee Recognition.
Responsibilities:
+ Maintain daily written/typed Dispatch logs
+ Recognize and monitor communications as well other equipment problems/issues, and notify appropriate personnel for repair
+ Be able to memorize, retain, and accurately recall information and specific details
+ Communicate effectively with callers via telephone and handheld radio
+ Create employee ID badges
+ Work closely with site personnel to ensure that all communication duties are executed
+ Having a good understanding and following DSI's Code of Ethics and Employee Standard.
+ Present oneself in a professional manner through appearance and conduct.
Position Requirements:
+ Be at least 18 years old with a high school diploma or equivalent
+ Have a valid driver's license
+ Proven working experience in similar dispatching roles
+ Understanding of basic comm center principles
+ Possess excellent communication, organizational, and problem-solving skills
+ Experience working with Microsoft Office (including Excel, Word and Outlook)
+ CCTV experience preferred but not required
+ Ability to multi-task, prioritize, and work in fast paced environment
+ Ability to work independently and multi-task
+ A friendly Customer-Service Oriented attitude
+ Pass all required background and drug screenings
Certification Requirements (Any)
Valid State Driver's License
Additional Information / Benefits
+ Medical Coverage
+ Dental Insurance
+ Vision Insurance
+ 401k Plan - With DSI match
+ Paid Vacations
+ Paid Training
+ Complimentary Uniforms
+ Superior Service Awards and Recognition
+ Officer of the Month and Year Awards
+ Flexible Hours .....And More
DSI Security is a Drug Free employer and complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, 401K/403b Plan
This job reports to the Ops Manager
This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends.
Number of Openings for this position: 5
Back Apply Now
Back
Apply Now
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Updated March 14, 2024
Updated March 14, 2024