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Communications dispatcher skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical communications dispatcher skills. We ranked the top skills for communications dispatchers based on the percentage of resumes they appeared on. For example, 11.8% of communications dispatcher resumes contained computer aided dispatch as a skill. Continue reading to find out what skills a communications dispatcher needs to be successful in the workplace.

15 communications dispatcher skills for your resume and career

1. Computer Aided Dispatch

Here's how communications dispatchers use computer aided dispatch:
  • Entered citations, accident reports and calls for service into Computer aided dispatching system accurately.
  • Received emergency telephone calls and quickly entered information into a computer aided dispatch system.

2. CAD

Here's how communications dispatchers use cad:
  • Prioritized incoming calls for service and 911, dispatched all police and fire units required utilizing CAD and all government systems.
  • Verified information received and enters information into the Computer-Aided Dispatch (CAD) system for police and fire dispatch.

3. Emergency Situations

Here's how communications dispatchers use emergency situations:
  • Dispatched police, fire and ambulance personnel in various emergency and non-emergency situations.
  • Communicate and coordinate with campus police officers during emergency and non-emergency situations.

4. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how communications dispatchers use cpr:
  • Updated tow/repo entry log Florida State Dispatcher certified NCIC/FCIC certified CPR certified Emergency Medical Dispatch certified FEMA certified
  • Maintained CPR certification as required by the National Academy of Emergency Dispatchers.

5. Dispatch System

Dispatch systems are organized systems for transport, distribution, and dispatch of products via coordinated logistics.

Here's how communications dispatchers use dispatch system:
  • Received emergency calls by telephone, radio system and computer-aided dispatch systems.
  • Used a computer-aided dispatch system, received emergency calls from the public, fire, and law enforcement requesting ambulance transportation.

6. Good Judgment

Here's how communications dispatchers use good judgment:
  • Position required constant contact with the public in stressful situations that require good judgment, considerable tact, and calmness
  • Worked under pressure, exercised good judgment and made sound and timely decisions in emergency and non-emergency situations.

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7. Communications Equipment

Communication equipment is an installation or a facility that consists of the physical plants and equipment solely to disseminate information. Communication equipment includes mobile and/or portable radios, based and/or fixed station radios, and repeaters.

Here's how communications dispatchers use communications equipment:
  • Operate a variety of communications equipment and information transmitting devices.
  • Dispatched emergency response personnel using digital voice communications equipment.

8. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how communications dispatchers use data entry:
  • Fielded high volume of incoming calls, data entry, dispatch troopers to calls, worked closely with surrounding agencies
  • Prepare and maintain logs, file forms, data entry information into multiple systems.

9. EMS

Emergency Medical Services, also known as EMS, is an emergency medical response system that provides stabilization and urgent preclinical and on-site treatment for serious illness and injury, as well as the transportation of patients who are unable to transport themselves to a definite health care center. The main objective of EMS is to provide emergency medical treatment to those who need urgent medical attention and to properly treat the patient's condition and transport them to a suitable health center or medical facility.

Here's how communications dispatchers use ems:
  • Dispatch deputies to calls for service, dispatch Fire & EMS, answered telephones, operated teletype -FCIC/NCIC.
  • Answered emergent and non emergent calls for assistance from Police, Fire and EMS in Boone County.

10. Patrol

Here's how communications dispatchers use patrol:
  • Verified driver's license identity or vehicle ownership for patrol officers.
  • Conducted dispatch and radio training for Citizen Patrol program.

11. Two-Way Radio

Here's how communications dispatchers use two-way radio:
  • Operated communication systems such as: telephone switchboard, intercom, and two-way radios.
  • Answered multiple phone lines, dispatched calls on two-way radio system.

12. NCIC

Here's how communications dispatchers use ncic:
  • Assisted officers and other LEO agencies with warrant information obtained from NCIC and FCIC database.
  • Confirmed warrants, missing persons, stolen vehicles and articles from FCIC and NCIC.

13. Radio Communications

Here's how communications dispatchers use radio communications:
  • Performed radio communication dispatch and telecommunication duties.
  • Radio communications with Norman Police and Cleveland County Sheriff s Department for warrant checks and detention facility.

14. Emergency Services

Here's how communications dispatchers use emergency services:
  • Provide emergency and non-emergency services for internal and external customers at Hartsfield-Jackson International Airport and City of Atlanta respectively.
  • Monitored the location of emergency service personnel and their assigned territory.

15. Computer System

Here's how communications dispatchers use computer system:
  • Entered pertinent information into computer system to document call.
  • Operate and monitored local, state, and national crime information computer systems.
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List of communications dispatcher skills to add to your resume

Communications dispatcher skills

The most important skills for a communications dispatcher resume and required skills for a communications dispatcher to have include:

  • Computer Aided Dispatch
  • CAD
  • Emergency Situations
  • CPR
  • Dispatch System
  • Good Judgment
  • Communications Equipment
  • Data Entry
  • EMS
  • Patrol
  • Two-Way Radio
  • NCIC
  • Radio Communications
  • Emergency Services
  • Computer System
  • Subpoenas
  • Criminal Justice
  • Criminal History
  • Law Enforcement Agencies
  • Radio Channels
  • Stressful Situations
  • Telephone Calls
  • Radio Traffic
  • EMD
  • Dispatch Police
  • Clets
  • Compassion
  • Transmitters
  • Background Checks
  • Officer Safety
  • Radio Consoles
  • Computer Programs
  • Computer Equipment
  • Radio Transmissions
  • Radio Systems
  • CCTV
  • Vehicle Registration
  • Two Way Radios
  • CJIS
  • Medical Calls
  • Non-Emergency Phone Calls
  • Multi-Line Phone System
  • Ambulances
  • Radio Calls
  • Incident Reports
  • Non-Emergency Police
  • Telephone Lines
  • Relative Priorities

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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