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Become A Communications Manager

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Working As A Communications Manager

  • Communicating with Persons Outside Organization
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Thinking Creatively
  • Getting Information
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • Stressful

  • $67,376

    Average Salary

What Does A Communications Manager Do

Social and community service managers coordinate and supervise social service programs and community organizations. They manage staff who provide social services to the public.

Duties

Social and community service managers typically do the following:

  • Work with members of the community and other stakeholders to identify necessary programs and services
  • Oversee administrative aspects of programs to meet the objectives of the stakeholders
  • Establish methods to gather information about the impact of their programs
  • Analyze data to determine the effectiveness of programs
  • Suggest and implement improvements to programs and services
  • Develop and manage budgets for programs and organizations
  • Plan and manage outreach activities to advocate for increased awareness of programs
  • Write proposals for social services funding

Social and community service managers work for a variety of social and human service organizations. Some of these organizations focus on working with a particular demographic, such as children, people who are homeless, older adults, or veterans. Other such organizations focus on helping people with particular challenges, such as mental health needs, the presence of chronic hunger, and long-term unemployment.

Social and community service managers are often expected to show that their programs and services are effective. They collect statistics and other information to evaluate the impact that programs have in their community or on their target audience. They are usually required to report this information to administrators or funders. They may also use evaluations to identify areas that need improvement for programs to be more effective, such as providing mentorship and assessments for their staff.

Although the specific job duties of social and community service managers may vary with the size of the organization, most managers must recruit, hire, and train new staff members. They also supervise staff, such as social workers, who provide services directly to clients.

In large agencies, social and community service managers tend to have specialized duties. They may be responsible for running only one program in an organization and reporting to the agency’s upper management. They usually do not design programs but instead supervise and implement programs set up by administrators, elected officials, or other stakeholders.

In small organizations, social and community managers often have many roles. They represent the organization to the public through speaking engagements or in community-wide committees; they oversee programs and execute their implementations; they spend time on administrative tasks, such as managing budgets; and they also help with raising funds and meeting with potential donors.

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How To Become A Communications Manager

Social and community service managers need at least a bachelor’s degree and some work experience. However, many employers prefer candidates who have a master’s degree.

Education

A bachelor’s degree in social work, urban studies, public or business administration, public health, or a related field is the minimum requirement for most social and community service manager jobs. Many employers prefer candidates with a master’s degree. Coursework in statistics, program management, and policy analysis is considered helpful.  

Work Experience

Work experience often is needed for someone to become a social and community service manager, and is essential for those wishing to enter the occupation with a bachelor’s degree. Lower-level management positions may require only a few years of experience, although social and community service directors typically have much more experience. Candidates can get this experience by working as a social worker or in a similar occupation.

Important Qualities

Analytical skills. Social and community service managers need to understand and evaluate data in order to provide strategic guidance to their organization. They must be able to monitor and evaluate current programs as well as determine new initiatives.

Communication skills. Social and community service managers must be able to speak and write clearly so that others can understand them. Working with the community and employees requires effective communication. Public speaking experience is also helpful because social and community service managers often participate in community outreach.

Interpersonal skills. Social and community service managers should have good interpersonal skills. When speaking with members of their staff or members of the community, they must be tactful and able to explain and discuss all matters related to services that are needed.

Managerial skills. Social and community service managers spend much of their time administering budgets and responding to a wide variety of issues.

Problem-solving skills. Social and community service managers must be able to address client, staff, and agency-related issues as they occur.

Time-management skills. Social and community service managers must prioritize and handle numerous tasks for multiple customers, often in a short timeframe.

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Communications Manager jobs

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Real Communications Manager Salaries

Job Title Company Location Start Date Salary
Consumer Communications Manager Facebook, Inc. Menlo Park, CA Mar 10, 2016 $205,000
Corporate Communications Manager Facebook, Inc. Menlo Park, CA May 13, 2015 $180,000 -
$200,000
IAD Communications Manager, Global Apple Inc. Cupertino, CA May 27, 2015 $175,000 -
$195,000
Technology Communications Manager Facebook, Inc. Menlo Park, CA Aug 02, 2015 $168,000
Investment Communications Manager Wellington Management Company LLP Boston, MA Sep 24, 2016 $144,000
Senior Communications Manager Microsoft Corporation Redmond, WA Mar 11, 2016 $142,283
Executive Communications Manager Facebook, Inc. Menlo Park, CA Aug 09, 2016 $140,000
Executive Communications Manager Facebook, Inc. Menlo Park, CA Feb 01, 2015 $140,000
Entrepreneurial Community Manager, Legal Services Wilmer Cutler Pickering Hale and Dorr, LLP Palo Alto, CA Jun 01, 2015 $140,000 -
$160,000
Senior Communications Manager Microsoft Corporation Redmond, WA Jul 17, 2016 $128,000
Communications Manager Microsoft Corporation Redmond, WA Jul 27, 2016 $128,000
Manager, Communications Pepsico, Inc. NY Feb 09, 2016 $127,000
Senior EMS Communications Manager American Medical Response Farmers Branch, TX Aug 15, 2016 $125,000 -
$145,000
Senior EMS Communications Manager American Medical Response Farmers Branch, TX Sep 25, 2015 $125,000 -
$145,000
Advertising and Communications Manager Chop SUEY Communications New York, NY Jan 09, 2015 $93,915
Manager, Portfolio Communications Park Hotels & Resorts Inc. McLean, VA Oct 25, 2016 $92,500
Communications Manager Peak Teams, Inc. San Francisco, CA Jan 04, 2016 $92,500
Brand Communications Manager AXA Assistance USA, Inc. Miami, FL Aug 01, 2015 $90,527
Communications Manager Blackberry Corporation Sunrise, FL Jan 17, 2015 $90,200
Corporate Communications Manager Blackberry Corporation Sunrise, FL Apr 13, 2015 $90,200
Client Communications Manager Dixon Advisory USA Inc. New York, NY Dec 09, 2016 $90,000
Online Communities Manager International Baccalaureate Organization Bethesda, MD Apr 11, 2016 $72,030
Business Communications Manager Dallas/Ft. Worth International Airport TX Jul 27, 2015 $72,000
Program Communications Manager Standard Chartered Bank New York, NY Sep 01, 2015 $71,000 -
$85,000
Global Communications Manager, Digital & Special Projects Michael KORS USA, Inc. New York, NY Jan 09, 2016 $70,978
Communications Offer Manager Ale USA, Inc. Calabasas, CA Sep 11, 2015 $70,866
Sitter Community Manager Sittercity Incorporated Chicago, IL Sep 13, 2015 $70,000

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Top Skills for A Communications Manager

WebContentFinancialReportsVacantUnitsOccupancyFacebookPressReleasesTwitterCustomerServiceCommunicationsPlanStrategicCommunicationsIntranetSuperviseSafetyExternalCommunicationsAnnualBudgetResidentRetentionAnnualReportSpecialEventsCorporateCommunicationsDailyOperations

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Top Communications Manager Skills

  1. Web Content
  2. Financial Reports
  3. Vacant Units
You can check out examples of real life uses of top skills on resumes here:
  • Assisted product managers in creating concise web content to more effectively promote their products.
  • Reviewed and screened grant applications and financial reports from nonprofits to ensure eligibility.
  • Show rent ready vacant units, qualifying prospective residents and verifying applications.
  • Maintained 220 Units keeping my occupancy no lower than 95 % at any time.
  • Supported Twitter Product Giveaways and gained project management experience for a Facebook Sweepstakes.

Top Communications Manager Employers

Communications Manager Videos

Career Advice on becoming a Corporate Communications Manager by Nicole C (Full Version)

Career Advice on becoming a Strategic Regeneration Communications Manager by Nigel A (Full Version)

Career Advice on becoming a Strategic Regeneration Communications Manager by Nigel A (Highlights)

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