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Social and community service managers coordinate and supervise social service programs and community organizations. They manage staff who provide social services to the public.Duties
Social and community service managers typically do the following:
Social and community service managers work for a variety of social and human service organizations. Some of these organizations focus on working with a particular demographic, such as children, people who are homeless, older adults, or veterans. Other such organizations focus on helping people with particular challenges, such as mental health needs, the presence of chronic hunger, and long-term unemployment.
Social and community service managers are often expected to show that their programs and services are effective. They collect statistics and other information to evaluate the impact that programs have in their community or on their target audience. They are usually required to report this information to administrators or funders. They may also use evaluations to identify areas that need improvement for programs to be more effective, such as providing mentorship and assessments for their staff.
Although the specific job duties of social and community service managers may vary with the size of the organization, most managers must recruit, hire, and train new staff members. They also supervise staff, such as social workers, who provide services directly to clients.
In large agencies, social and community service managers tend to have specialized duties. They may be responsible for running only one program in an organization and reporting to the agency’s upper management. They usually do not design programs but instead supervise and implement programs set up by administrators, elected officials, or other stakeholders.
In small organizations, social and community managers often have many roles. They represent the organization to the public through speaking engagements or in community-wide committees; they oversee programs and execute their implementations; they spend time on administrative tasks, such as managing budgets; and they also help with raising funds and meeting with potential donors.
Social and community service managers need at least a bachelor’s degree and some work experience. However, many employers prefer candidates who have a master’s degree.Education
A bachelor’s degree in social work, urban studies, public or business administration, public health, or a related field is the minimum requirement for most social and community service manager jobs. Many employers prefer candidates with a master’s degree. Coursework in statistics, program management, and policy analysis is considered helpful.Work Experience
Work experience often is needed for someone to become a social and community service manager, and is essential for those wishing to enter the occupation with a bachelor’s degree. Lower-level management positions may require only a few years of experience, although social and community service directors typically have much more experience. Candidates can get this experience by working as a social worker or in a similar occupation.Important Qualities
Analytical skills. Social and community service managers need to understand and evaluate data in order to provide strategic guidance to their organization. They must be able to monitor and evaluate current programs as well as determine new initiatives.
Communication skills. Social and community service managers must be able to speak and write clearly so that others can understand them. Working with the community and employees requires effective communication. Public speaking experience is also helpful because social and community service managers often participate in community outreach.
Interpersonal skills. Social and community service managers should have good interpersonal skills. When speaking with members of their staff or members of the community, they must be tactful and able to explain and discuss all matters related to services that are needed.
Managerial skills. Social and community service managers spend much of their time administering budgets and responding to a wide variety of issues.
Problem-solving skills. Social and community service managers must be able to address client, staff, and agency-related issues as they occur.
Time-management skills. Social and community service managers must prioritize and handle numerous tasks for multiple customers, often in a short timeframe.
Average Length of Employment
Top Careers Before Communications Manager
Top Careers After Communications Manager
Hispanic or Latino10.2%
Black or African American0.6%
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University of Phoenix16.6%
New York University7.1%
Michigan State University6.4%
University of Texas at Austin5.1%
George Washington University4.8%
Arizona State University4.0%
Florida State University4.0%
University of Florida3.9%
University of Washington3.8%
University of Southern California3.8%
San Francisco State University3.6%
San Jose State University3.6%
University of Georgia3.5%
University of North Carolina at Chapel Hill3.3%
Unfortunately we don’t have enough data for this section.
|Job Title||Company||Location||Start Date||Salary|
|Consumer Communications Manager||Facebook, Inc.||Menlo Park, CA||Mar 10, 2016||$205,000|
|Corporate Communications Manager||Facebook, Inc.||Menlo Park, CA||May 13, 2015||$180,000 -
|IAD Communications Manager, Global||Apple Inc.||Cupertino, CA||May 27, 2015||$175,000 -
|Technology Communications Manager||Facebook, Inc.||Menlo Park, CA||Aug 02, 2015||$168,000|
|Investment Communications Manager||Wellington Management Company LLP||Boston, MA||Sep 24, 2016||$144,000|
|Senior Communications Manager||Microsoft Corporation||Redmond, WA||Mar 11, 2016||$142,283|
|Executive Communications Manager||Facebook, Inc.||Menlo Park, CA||Aug 09, 2016||$140,000|
|Executive Communications Manager||Facebook, Inc.||Menlo Park, CA||Feb 01, 2015||$140,000|
|Entrepreneurial Community Manager, Legal Services||Wilmer Cutler Pickering Hale and Dorr, LLP||Palo Alto, CA||Jun 01, 2015||$140,000 -
|Senior Communications Manager||Microsoft Corporation||Redmond, WA||Jul 17, 2016||$128,000|
|Communications Manager||Microsoft Corporation||Redmond, WA||Jul 27, 2016||$128,000|
|Manager, Communications||Pepsico, Inc.||NY||Feb 09, 2016||$127,000|
|Senior EMS Communications Manager||American Medical Response||Farmers Branch, TX||Aug 15, 2016||$125,000 -
|Senior EMS Communications Manager||American Medical Response||Farmers Branch, TX||Sep 25, 2015||$125,000 -
|Advertising and Communications Manager||Chop SUEY Communications||New York, NY||Jan 09, 2015||$93,915|
|Communications Manager||Peak Teams, Inc.||San Francisco, CA||Jan 04, 2016||$92,500|
|Manager, Portfolio Communications||Park Hotels & Resorts Inc.||McLean, VA||Oct 25, 2016||$92,500|
|Brand Communications Manager||AXA Assistance USA, Inc.||Miami, FL||Aug 01, 2015||$90,527|
|Corporate Communications Manager||Blackberry Corporation||Sunrise, FL||Apr 13, 2015||$90,200|
|Communications Manager||Blackberry Corporation||Sunrise, FL||Jan 17, 2015||$90,200|
|Client Communications Manager||Dixon Advisory USA Inc.||New York, NY||Dec 09, 2016||$90,000|
|Online Communities Manager||International Baccalaureate Organization||Bethesda, MD||Apr 11, 2016||$72,030|
|Business Communications Manager||Dallas/Ft. Worth International Airport||TX||Jul 27, 2015||$72,000|
|Program Communications Manager||Standard Chartered Bank||New York, NY||Sep 01, 2015||$71,000 -
|Global Communications Manager, Digital & Special Projects||Michael KORS USA, Inc.||New York, NY||Jan 09, 2016||$70,978|
|Communications Offer Manager||Ale USA, Inc.||Calabasas, CA||Sep 11, 2015||$70,866|
|Communications Manager||The B Team Headquaters Inc.||New York, NY||Jan 30, 2016||$70,000|
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