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Become A Communications Operator

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Working As A Communications Operator

  • $59,429

    Average Salary

What Does A Communications Operator Do At Peacehealth

* announcements as needed, assisting with directories, keying in daily telephone statistics, saying the evening prayer, announcing visiting hours are over, receiving house census from nursing supervisors, other routine clerical/data entry tasks as requested.
* Report status of console operation to relief when leaving switchboard, including pertinent information about hospital staff and events.
* Report system trouble to telephone technician as directed.
* Provide back-up assistance to other departments as directed.
* Operate other communication and emergency systems as required.
* Dispatches requests for multiple services as required.
* Performs other duties as assigned

What Does A Communications Operator Do At City of Copperas Cove

* Performs radio dispatch duties for police and fire departments.
* Answers incoming 911 Emergency calls.
* Coordinates dispatching of emergency police, fire and other public safety equipment by receiving and transmitting radio traffic.
* Inputs and retrieves computer data quickly.
* Utilizes teletype and/or computer to retrieve traffic, arrest and/or warrant information.
* Makes inquires, entries, modifications and cancellations into the TCIC/NCIC computer as needed.
* Ensures all sources are checked for outstanding warrants on prisoners.
* Prepares letters, forms and reports on computer keyboards as required.
* Processes emergency requests for service.
* Answers questions and provides information to the public by telephone and in person.
* Makes entries into automated record files.
* Maintains accurate, up-to-date files and logs.
* Communicates effectively with those contacted in the course of work.
* Uses good judgment in making decisions, in emergency and routine situations.
* May act as a police jailer.
* May be required to perform search of prisoners.
* The employee must have the ability to work well with others and have a good/pleasant attitude.
* Perform other essential duties as required to achieve successful operations of the department.
* Must be able to follow directions.
* Performs other duties as required

What Does A Communications Operator Do At HCA, Hospital Corporation of America

* The Communications Operator is responsible for professionally answering all internal and external phone calls for the Methodist Healthcare System facilities.
* He/she utilizes appropriate communication skills and directs the caller to their destination.
* Monitors and responds to various alarms and Emergency/STAT situations in an efficient and timely manner in accordance with System policy.
* Answers Service (P
* A.G
* E.) calls for physicians in the facilities and after hour emergency calls for physicians’ practices.
* Applies knowledge of System policies related to HIPAA and privacy.
* Essential Job Functions:
* Answers incoming calls for all Methodist Facilities, obtains necessary information and correctly transfers calls to patient rooms, nurse’s stations, or departments in accordance to System HIPAA policies.
* Communicates necessary general overhead announcements clearly and efficiently.
* Consistently follows established procedures to announce all Codes/STAT Calls for Methodist Facilities to address and alert responding personnel.
* Monitors and correctly responds to life safety equipment for Facilities Management at Main Methodist and Methodist Specialty and Transplant Hospital.
* Contacts on-call personnel for after hour departments (i.e. GI Lab, Cath Lab, Echo, Dialysis, etc.) in a timely manner in accordance with policies and department procedure.
* Answers after hour phone calls for Physicians that utilize our Physicians Answering Group Exchange and communicates accurate messages in an efficient manner.
* Adds daily on-call to physician’s accounts.
* Minimum Education, Experience, Training, Required Knowledge, Skill, Abilities and Other Job
* Related Characteristics:
* Education : Prefer high school diploma or GED equivalent
*

What Does A Communications Operator Do At Duke University

* Manage calls and information flow in a 24/7 in a large university and medical center setting
* Must have prior switchboard experience
* Knowledgeable with word processing skills using current version of Windows
* Be able to perform multiple tasks simultaneously, have excellent communication skills (good listening skill and clear diction)
* Must have good judgment and decision making skills (particularly in emergency situations, integrate new information quickly, self-motivated to find information needed and to work with the team.
* Customer service, confidentiality, strong comfort level with computers, basic knowledge of health care and medical terminology are essential.
* Answer calls on a multi-line system, determine the caller's need, and transfer the call to the appropriate department.
* May need to research within software database to determine how to assist the caller (department referrals, physicians, appointment line, etc.)
* Having a clear, professional speaking voice and providing excellent customer service to all customers are key!
* Must also have prior experience answering and routing calls using a multi-line phone or system, and must be comfortable using a computer for research/emails and learning new systems.
* Screen telephone calls to ensure routing to the appropriate department or individual.
* Ability to talk and type simultaneously
* Computer literate
* Typing speed of 40 WPM minimum with 90% accuracy
* Excellent spelling
* Excellent Customer Service skills
* Exceptional phone etiquette
* Have a positive attitude
* MS Office knowledge a plus
* Spanish bilingual a plus
* Location:
* Durham
* Exempt/Non
* Exempt:
* Non-exempt
* Requisition Number:
* Position Title:
* COMMUNICATION CTR OPERATOR II
* Shift:
* First/Day
* Job Family Level:
* B2
* Full Time / Part Time:
* FULL TIME
* Regular / Temporary:
* Regular
* Department Name:
* SOC-DUKE MEDICINE OPERATORS

What Does A Communications Operator Do At Monsanto

* Establish the basis for a global digital communication plan, including but not limited to social media (twitter, linkedin, chat-rooms, etc. )
* Support SAS functional leads team and marketing and product management teams in the development and management of internal and external global communication strategy to support our Nematodes Control and Biologicals platforms
* Coordinate with internal Corporate Engagement, external agencies and other relevant stakeholders on all communication activities for SAS
* Coordinate the execution of Acceleron Brand Strategy global roll-out
* Help with the coordination of internal communication events such as townhalls, global meetings (Summits), and platform advocacy events
* Assist with mass communications such as monthly updates, Monsanto Connection articles, email blasts, etc

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Top Skills for A Communications Operator

Non-EmergencyCallsEmergencyProceduresSafetyCustomerServiceLawEnforcementAgenciesCommunicationsEquipmentCADPhoneCallsDataEntryCommunicationsSystemsComputerSystemEmergencySituationsEMSTelephoneCallsRadioSystemsNcicDispatchSystemAppropriatePersonnelHighVolumeRadioCommunications

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Top Communications Operator Skills

  1. Non-Emergency Calls
  2. Emergency Procedures
  3. Safety
You can check out examples of real life uses of top skills on resumes here:
  • Handle 911 emergencies, non-emergency calls, computer, dispatch fire and ambulance as well as police/sheriff's dept.
  • Page medical center personnel and initiate emergency procedures.
  • Conducted and arranged for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use.
  • Maintain quality control/ satisfaction records, constantly seeking new ways to improve customer service.
  • Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies.

Top Communications Operator Employers

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