Communications operator job description

Screen all 9-1-1 calls and Blue Phone emergency business lines to determine the appropriate level of service needed in emergency and non-emergency situations.Receives and transmits radio communications to dispatch police, fire, EMS and other appropriate personnel as required.

Monitor security and fire alarms and closely observe CCTV screens for situations needing intervention by guards, police officers, or fire department and request assistance as necessary.Enters, updates and retrieves information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property and stolen vehicles.

Receives and responds to requests from police officers for various criminal justice information utilizing various law enforcement and criminal justice computer terminals and data systems. Utilizes the Computer Assisted Dispatch operating system to log and record call sheet information ensuring that all entries are accurate, thorough and error free.Perform other duties as assigned.
Major/Essential Functions


Performs law enforcement services on a 24-hour basis and receives, processes, and transmits public safety information and criminal justice data for the Texas Tech Police Department by using a base radio on a public safety frequency regulated by the Federal Communications Commission or by another method of communication.


Required Qualifications


Requires completion of high school or equivalent. Must be a U.S. citizen with a valid drivers license who is at least 18 years of age. Must be able to pass a thorough background investigation, physical examination, and psychological examination.


Preferred Qualifications


Possess a Basic Telecommunicator Proficiency License from the Texas Commission on Law Enforcement (TCOLE). The ability to work independently with minimal supervision, exercising good judgment in the safeguarding of confidential or sensitive information and perform detailed work with a high degree of accuracy, at times during stressful situations.Must be willing to work nights and weekends as assigned.


Occasional Duties


Prepare, process and issue identification badges to faculty, staff and employees ensuring that proper authorization and identification are presented.

At Garnet Health, the Hudson Valley's leading integrated health system, you'll find the perfect balance of a satisfying career and a rewarding lifestyle. Our focus is on patient-centric care with a collective of visionary leaders and dedicated and caring professionals working as a team to deliver the best for the people we serve. If you're interested in a health system that's both growing and award-winning, serving a diverse community that provides the best of both city and rural life, we invite to make your career home with us as a Communications Operator on our Communications team at/in Garnet Health Medical Center Catskills.
Responsibilities:

A Communications professional who is responsible and accountable to the Director of Communications and the Director of Facilities Management. They are responsible for handling all types of calls and emergencies throughout the hospital, as well as, knowing the use of all communications equipment (switchboards) and specialized equipment, i.e. TTY (for hearing impaired.)

At Garnet Health, we are committed to supporting your career growth and professional potential. We are responsive, attentive and dedicated to the success and satisfaction of our team members. Here, you'll find resources that will help you excel in your career, tuition reimbursement programs for your continued education, and comprehensive health, dental and retirement benefits designed to fit your individual and family needs. Our inclusive and diverse team culture encourages you to contribute your exceptional talents, skills and perspectives to the success of our system, one another, our communities and our patients.

Join the Garnet Health team and let your excellence shine.

Qualifications:

Minimum Education: High School Diploma.

Minimum Experience: One (1) year experience preferred

Required Certification/Registration: None

Physical Requirements: Requires 80% sitting and 20% standing or walking. Occasional bending, twisting, stooping, kneeling, and reaching is required.

Working Conditions:

Environmental Demands and Exposure to Hazards: Works in a clean, well- lighted, heated or ventilated facility. No routine exposure to hazards. May have occasional exposure to blood, body substances, infectious materials, chemical hazards, vibration, radiation, slippery surfaces, or noise that may result from performance of duties.
Physical Demands: Demonstrates physical and functional ability to perform full anatomical range of motion to accomplish tasks. Evidence of visual and aural acuity and finger and hand dexterity to operate computer and office equipment. Can withstand long periods of sitting, standing and/or constant walking. Ability to lift 25 lbs.
Mental Demands: Ability to foster collaborative relationships, to work well under pressure, to organize and synthesize new information, and prioritize tasks. Possesses critical thinking, analytical skills and flexibility. Ability to multi-task. Required detailed attention to work in an environment where interruptions cannot be controlled. Demonstrates sensitivity to customer needs and expectations. May be subject to irregular hours including evenings or potentially weekends to participate in operational and community events as necessary.

A Telephone Operator is responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?

As a Telephone Operator, you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

* Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
* Provide information and demonstrate knowledge of all hotel facilities and services
* Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
* Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
* Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!