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Communications operator resume examples from 2026

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Updated March 26, 2025
6 min read
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How to write a communications operator resume

Craft a resume summary statement

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.

Step 2: Next put your years of experience in communications operator-related roles.

Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.

Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.

These four steps should give you a strong elevator pitch and land you some communications operator interviews.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:

  1. Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
  2. Put all relevant hard and soft skills in your skills section.
  3. Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
  4. Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
  5. Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
These five steps should give you a strong elevator pitch and land you some communications operator interviews.

Here are example skills to include in your “Area of Expertise” on a communications operator resume:

  • Patients
  • Customer Service
  • Emergency Situations
  • PBX
  • Public Safety
  • Non-Emergency Calls
  • Computer Aided Dispatch
  • Telephone Calls
  • Phone Calls
  • Data Entry
  • Office Equipment
  • Stressful Situations
  • Computer System
  • Two-Way Radio
  • Emergency Codes
  • Exceptional Guest
  • NCIC
  • CAD
  • Emergency Procedures
  • Communications Equipment
  • Dispatch System
  • Law Enforcement Agencies
  • EMS
  • Dispatch Police
  • Communications Systems
  • Paging Systems
  • Radio Communications
  • Fire Alarms
  • Radio Systems
  • Radio Traffic

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Your work experience should be structured:

  1. With your most recent roles first, followed by earlier roles in reverse chronological order.
  2. Job title, along with company name and location on the left.
  3. Put the corresponding dates of employment on the left side.
  4. Keep only relevant jobs on your work experience.

How to write communications operator experience bullet points

Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.

Use the XYZ formula for your work experience bullet points. Here's how it works:

  • Use strong action verbs like Led, Built, or Optimized.
  • Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
  • Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

This creates bullet points that read Achieved X, measured by Y, by doing Z.

Here are examples from great communications operator resumes:

Work history example #1

Classroom Assistant

Jefferson County Schools

  • Maintained frequent contact with parents of students experiencing academic or behavior problems.
  • Developed a NAEYC curriculum to implement in the classroom and insure that the classroom is designed to meet all NAEYC standards.
  • Prepared and presented lessons and evaluated students progress based on established success or failure criteria.
  • Tutored individuals with learning and physical disabilities, kindergarten through 6th grade, in reading, writing and math.
  • Developed Behavior Intervention Plans (BIP) and Functional Behavioral Assessments (FBA) to assess and improve behaviors.

Work history example #2

Classroom Assistant

Educate

  • Served as a tutor in math subjects including algebra one, algebra two, geometry, and calculus.
  • Maintained privacy of family and program information so that Provides First Aid and Cardiopulmonary Resuscitation (CPR) when needed.
  • Designed curriculum for and co-taught literacy classes for academically gifted ninth graders at non-denominational Jewish boarding school.
  • Utilized IEP information to create and implement individual classroom behavior management plans for severely emotionally/behavior disturbed students.
  • Received CPR certification, sanitation and disinfecting certification, and other various curriculum training.

Work history example #3

Communications Operator

Kaiser Permanente

  • Maintained detailed communication logs of various patient and employee matters and information.
  • Queried information within state and national information systems.
  • Utilized NCIC and VCIN to provide officer's with requested criminal background information.
  • Responded quickly to disaster and emergency situations as required and announced emergencies through over head paging system.
  • Questioned callers to determine locations and nature of their problems to determine type response needed.

Work history example #4

Call Agent

West

  • Abetted in the analysis and evaluation of communication practices and procedures to determine effectiveness of communication strategies.
  • Provided excellent customer service to all customers Responsible for receiving and processing incoming phone calls Performed basic troubleshooting and activated internet modems
  • Assisted with activation of new phone services, processing sales, orders, troubleshooting, and initiation of investigation reports.
  • Received inbound phone calls for Comcast Cable customers, explained bills, took payments, and troubleshooting using computer programs.
  • Executed superior knowledge of computer usage via troubleshooting abilities on multiple mobile platforms.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

Employers are looking for a few things when looking at the Education section of your resume:
  • The highest degree you have achieved.
  • TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
  • TField of study
  • TAny honors, relevant coursework, achievements, or pertinent activities

Here are some examples of good education entries for resumes:

High School Diploma

2016 - 2016

Highlight your communications operator certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

If you have any of these certifications, be sure to include them on your communications operator resume:

  1. Certified Medical Office Manager (CMOM)
  2. Emergency Medical Dispatcher Certification (EMD)
  3. Emergency Medical Dispatcher

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