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Become A Communications Program Manager

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Working As A Communications Program Manager

  • Making Decisions and Solving Problems
  • Establishing and Maintaining Interpersonal Relationships
  • Assisting and Caring for Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $63,530

    Average Salary

What Does A Communications Program Manager Do

Social and community service managers coordinate and supervise social service programs and community organizations. They manage staff who provide social services to the public.

Duties

Social and community service managers typically do the following:

  • Work with members of the community and other stakeholders to identify necessary programs and services
  • Oversee administrative aspects of programs to meet the objectives of the stakeholders
  • Establish methods to gather information about the impact of their programs
  • Analyze data to determine the effectiveness of programs
  • Suggest and implement improvements to programs and services
  • Develop and manage budgets for programs and organizations
  • Plan and manage outreach activities to advocate for increased awareness of programs
  • Write proposals for social services funding

Social and community service managers work for a variety of social and human service organizations. Some of these organizations focus on working with a particular demographic, such as children, people who are homeless, older adults, or veterans. Other such organizations focus on helping people with particular challenges, such as mental health needs, the presence of chronic hunger, and long-term unemployment.

Social and community service managers are often expected to show that their programs and services are effective. They collect statistics and other information to evaluate the impact that programs have in their community or on their target audience. They are usually required to report this information to administrators or funders. They may also use evaluations to identify areas that need improvement for programs to be more effective, such as providing mentorship and assessments for their staff.

Although the specific job duties of social and community service managers may vary with the size of the organization, most managers must recruit, hire, and train new staff members. They also supervise staff, such as social workers, who provide services directly to clients.

In large agencies, social and community service managers tend to have specialized duties. They may be responsible for running only one program in an organization and reporting to the agency’s upper management. They usually do not design programs but instead supervise and implement programs set up by administrators, elected officials, or other stakeholders.

In small organizations, social and community managers often have many roles. They represent the organization to the public through speaking engagements or in community-wide committees; they oversee programs and execute their implementations; they spend time on administrative tasks, such as managing budgets; and they also help with raising funds and meeting with potential donors.

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How To Become A Communications Program Manager

Social and community service managers need at least a bachelor’s degree and some work experience. However, many employers prefer candidates who have a master’s degree.

Education

A bachelor’s degree in social work, urban studies, public or business administration, public health, or a related field is the minimum requirement for most social and community service manager jobs. Many employers prefer candidates with a master’s degree. Coursework in statistics, program management, and policy analysis is considered helpful.  

Work Experience

Work experience often is needed for someone to become a social and community service manager, and is essential for those wishing to enter the occupation with a bachelor’s degree. Lower-level management positions may require only a few years of experience, although social and community service directors typically have much more experience. Candidates can get this experience by working as a social worker or in a similar occupation.

Important Qualities

Analytical skills. Social and community service managers need to understand and evaluate data in order to provide strategic guidance to their organization. They must be able to monitor and evaluate current programs as well as determine new initiatives.

Communication skills. Social and community service managers must be able to speak and write clearly so that others can understand them. Working with the community and employees requires effective communication. Public speaking experience is also helpful because social and community service managers often participate in community outreach.

Interpersonal skills. Social and community service managers should have good interpersonal skills. When speaking with members of their staff or members of the community, they must be tactful and able to explain and discuss all matters related to services that are needed.

Managerial skills. Social and community service managers spend much of their time administering budgets and responding to a wide variety of issues.

Problem-solving skills. Social and community service managers must be able to address client, staff, and agency-related issues as they occur.

Time-management skills. Social and community service managers must prioritize and handle numerous tasks for multiple customers, often in a short timeframe.

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Communications Program Manager jobs

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Average Length of Employment
Program Manager 3.4 years
Program Director 3.3 years
Top Employers Before
Internship 6.5%
Volunteer 4.3%
Director 4.1%
Top Employers After
Director 6.7%
Consultant 4.7%
Manager 3.5%
Owner 3.1%

Communications Program Manager Demographics

Gender

Female

63.3%

Male

33.7%

Unknown

3.0%
Ethnicity

White

83.8%

Hispanic or Latino

8.5%

Asian

5.9%

Unknown

1.4%

Black or African American

0.5%
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Languages Spoken

Spanish

60.8%

French

11.8%

Arabic

3.9%

Thai

3.9%

Italian

3.9%

Portuguese

2.0%

Chinese

2.0%

Turkish

2.0%

German

2.0%

Korean

2.0%

Japanese

2.0%

Cherokee

2.0%

Mandarin

2.0%
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Communications Program Manager Education

Schools

University of Phoenix

10.0%

University of Washington

8.2%

Central Michigan University

6.4%

University of Maryland - University College

5.5%

Seattle University

5.5%

San Jose State University

5.5%

Howard University

5.5%

Capella University

5.5%

Saint Louis University-

4.5%

University of North Carolina at Greensboro

4.5%

Florida State University

4.5%

University of Kansas

4.5%

Strayer University

4.5%

New York University

3.6%

University of California - Berkeley

3.6%

San Francisco State University

3.6%

Arizona State University

3.6%

Georgetown University

3.6%

Walden University

3.6%

Cornell University

3.6%
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Majors

Business

19.2%

Communication

10.8%

Social Work

8.4%

Psychology

7.6%

Criminal Justice

6.2%

Nursing

4.3%

Education

4.1%

Marketing

4.1%

Management

3.8%

English

3.8%

Human Services

3.8%

Public Health

3.5%

Political Science

3.5%

Public Relations

3.2%

Public Administration

3.0%

Mental Health Counseling

2.2%

Elementary Education

2.2%

Law

2.2%

Counseling Psychology

2.2%

Journalism

2.2%
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Degrees

Bachelors

40.6%

Masters

35.6%

Other

11.5%

Associate

4.6%

Certificate

4.0%

Doctorate

3.5%

Diploma

0.1%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Communications Program Manager Salaries

Job Title Company Location Start Date Salary
Community Impact Program Manager Microsoft Corporation Redmond, WA Oct 01, 2012 $105,000
Community and University Program Manager Atmel Corporation San Jose, CA Aug 23, 2014 $100,000 -
$150,000
Manager, Program Communications World Wildlife Fund Us Washington, DC Aug 02, 2012 $89,700
Program Communications Manager Standard Chartered Bank New York, NY Sep 01, 2015 $71,000 -
$85,000
Corporate Communications Program Manager Virgin Atlantic Airways Ltd. Norwalk, CT Oct 01, 2013 $65,000
Community Program Manager Blizzard Entertainment, Inc. Irvine, CA Oct 01, 2013 $63,800
Program Manager-Community Monitoring and Evaluation Safe Water Network New York, NY Sep 18, 2015 $60,000
Community and Program Service Manager International Center, Inc. Indianapolis, IN Jan 09, 2014 $47,500
Community and Program Service Manager International Center, Inc. Indianapolis, IN Sep 01, 2014 $47,500
Public Program and Communication Manager Asian American Business Development Center New York, NY Jun 10, 2011 $46,958 -
$49,045
Program Manager, Community Programs National Multiple Sclerosis Society Waltham, MA Jan 10, 2016 $46,800
Public Program & Communication Manager Asian American Business Development Center New York, NY Jun 01, 2011 $45,914 -
$48,001
Public Program & Communication Manager Asian American Business Development Center New York, NY Jun 15, 2011 $45,914 -
$48,001
Public Program and Communication Manager Asian American Business Development Center New York, NY Jun 15, 2011 $45,914 -
$48,001
Manager of Interfaith Community Program Frontline Community Services, Inc. Takoma Park, MD Feb 06, 2016 $44,408
Program Manager, Isslp LAT. America/Community Base University of Notre Dame Du Lac Notre Dame, IN Jan 01, 2013 $41,600

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Top Skills for A Communications Program Manager

InitiativesCommunityOutreachCommunityProgramsWebSiteEnsureComplianceSafetyCrisisInterventionSuperviseCommunicationsPlansPressReleasesStrategicCommunicationsTwitterCustomerServiceCommunityOrganizationsProjectManagementFacebookCommunityRelationsProgramManagementSpecialEventsCommunityMembers

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Top Communications Program Manager Skills

  1. Initiatives
  2. Community Outreach
  3. Community Programs
You can check out examples of real life uses of top skills on resumes here:
  • Led statewide tourism-related initiatives including the Network to Freedom/Quest for Freedom programs and the Civil War Pennsylvania 150th anniversary commemoration.
  • Organize and manage community outreach spay & neuter campaigns and subsidized programs.
  • Coordinated community programs to provide cost effective vaccination and spay and neuter clinics.
  • Managed content, functionality, look and feel, redesign strategy, usability testing and promotion of multiple web sites.
  • Provide regular technical assistance to ensure compliance with MOA requirements are being met.

Top Communications Program Manager Employers

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Communications Program Manager Videos

Communication skills in Project Management

Project Communication Plan: Key To Effective Communication In Projects

IT Project Manager, Career Video from drkit.org

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