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Community assistant/leasing agent skills for your resume and career
15 community assistant/leasing agent skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Demonstrate exemplary customer service and a dedication to American Campus Communities basic operation standards and procedures.
- Dedicated customer service professional charged with marketing the company and providing support to prospective clients.
2. Community Events
Community events are the events scheduled within the community.
- Designed and updated a creative Community Events Board for assigned floor to communicate with residents on events and news.
- Created monthly newsletters which included community events, property updates, and pertinent local news.
3. Rent Payments
Rent Payments are a fixed amount through a contract made by the tenant and the landowner in return for being able to live in the property. They are mostly done on monthly or weekly basis.
- Distributed tenant rent statements and assisted accounting with timely collection and proper application of rent payments.
- Implemented standard accounting procedures in processing monthly rent ensuring accuracy of rent payments.
4. Front Desk
- Maintained and managed front desk files and documents.
5. Resident Events
- Organized and Planned official resident events.
- Aided in the planning and implementing of resident events that promote a sense of community.
6. Property Tours
- Conducted apartment and property tours, leased apartments and guided the prospective resident through the leasing process and all necessary documentation.
- Conduct property tours and oversee lease agreements with residents.
7. Event Planning
- Work with community business owners for marketing and event planning.
8. Lease Agreements
A lease agreement is a deal between two parties, that permits one of those parties to use an asset belonging to the owner. Usually, lease contracts are used for rental vehicles, properties, household appliances, construction equipment, and other goods. A lease is a legal contract intended to protect both the lessee (the person leasing the asset) and the lessor (owner of the asset.)
- Negotiated lease agreements and processed move-ins and move-outs.
- Collected rent checks, filed lease agreements, and entered resident information.
10. Schedule Appointments
- Managed muli-line phone, process client files and schedule appointments.
- Managed multi-lined phones Process prospect application and schedule appointments Assisting in accounts/taking rental payments Maintain/run office in managers absence
11. Conflict Resolution
Conflict resolution is an often necessary skill in business, employed for processes such as contract negotiations, legal matters, and even personal, emotional situations and conflicts. It is the ability to find and create an appropriate and peaceful solution to some sort of dilemma or argument in which two or more parties are involved. The resolution itself must benefit and satisfy all parties and this is what makes it so difficult to reach a peaceful point sometimes.
- Fulfilled daily operations including but not limited to: lease audits, conflict resolution, leasing and marketing communication etc.
12. Apartment Community
An apartment community is a building or a group of buildings on the same property owned by a single owner, with at least one building containing three or more residential units. They contain many important rooms and features that are essential to the operation of the complex. The most important qualities of an apartment community are not always immediately apparent but only become obvious after one has lived for a long period of time.
- Organized and managed events in apartment community and local businesses.
- Toured potential residents for Cabana Beach Apartments, Gainesville's largest apartment community.
13. Background Checks
- Provided unit tours to potential future residents, processed leasing applications including credit and background checks, maintained maximum occupancy.
- Review completed applications and assess eligibility based on the established tenant selection plan and program regulations; performed background checks.
14. Product Knowledge
Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.
- Demonstrated community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.
- Utilize product knowledge to successfully market and present community and apartment feature/benefits according to specific prospect needs, as identified.
15. Resident Retention
- Played an integral role in resident retention through participation in resident activities, renewal preparation, follow-up and resident needs assessments.
- Created a resident retention program and profile to retain occupancy, upheld community polices and organized resident social functions.
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List of community assistant/leasing agent skills to add to your resume
The most important skills for a community assistant/leasing agent resume and required skills for a community assistant/leasing agent to have include:
- Customer Service
- Community Events
- Rent Payments
- Front Desk
- Resident Events
- Property Tours
- Event Planning
- Lease Agreements
- Social Events
- Schedule Appointments
- Conflict Resolution
- Apartment Community
- Background Checks
- Product Knowledge
- Resident Retention
- Lease Contracts
- Credit Checks
- Local Businesses
- Evictions
- Office Tasks
- Customer Relations
- Telephone Calls
Updated January 8, 2025
9. Social Events