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Community association manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Timothy Edwards,

Jaunelle Celaire

Below we've compiled a list of the most critical community association manager skills. We ranked the top skills for community association managers based on the percentage of resumes they appeared on. For example, 16.0% of community association manager resumes contained customer service as a skill. Continue reading to find out what skills a community association manager needs to be successful in the workplace.

15 community association manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how community association managers use customer service:

General customer service interaction with homeowners, Directors and vendors.
Earned multiple promotions from initial Customer Service Manager position.

2. Property Management

Property management is the regular oversight of commercial, residential, or industrial real estate by a third-party contractor. Property management includes the day-to-day care of the property, fixing minor and major issues, and monitoring the security of the property.

Here's how community association managers use property management:

Close relationships with several vendors and other corporations that have proven beneficial to the property management industry.
Manage all day-to-day activities involving owners, tenants, contractors and all aspects of property management.

3. Cam

CAM stands for "community association manager," which is a commonly held position in developments with an HOA. The CAM answers questions on how a neighborhood or building is run and is often responsible for enforcing the HOA bylaws. A CAM may be chosen by the HOA board of directors or the property management company who built the development.

Here's how community association managers use cam:

Promoted from Builder's Assistant to a Builder's Manager within the Department CAM's Responsibilities:.
Position as a CAM for 280 units included all property collections, billing, and notices.

4. HOA

HOA stands for "Home Owner's Association." This association is comprised of community members to ensure all community guidelines and codes are followed. These rules are often created by the association to give the community a uniform and clean look. Rules can include everything from placement of trash cans to lawn care maintenance, and members often join an HOA as soon as a home is purchased in a community with such an association.

Here's how community association managers use hoa:

Prepared and mailed community newsletter and all correspondence pertaining to HOA business
Manage and perform daily tasks associated with management services to customers, including Homeowners, vendors and HOA Board of Directors.

5. Meeting Minutes

Here's how community association managers use meeting minutes:

Assist in preparation of the Annual Budget and coordination of board meetings; capable of taking board meeting minutes if necessary.
Coordinated and prepared meeting agendas and board packets for quarterly board of directors meetings and recorded and transcribed meeting minutes.

6. Provide Management

Here's how community association managers use provide management:

Provide management, direction, and leadership to ensure the property is maintained and operated in accordance with Company objectives.
Provide management services for maintenance, finances and all other responsibilities of the Board of Directors.

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7. Portfolio

Here's how community association managers use portfolio:

Managed consistent method of collection activities for every client portfolio, ensuring timely payment collections.
Managed a portfolio of seven homeowners Associations in accordance with California law and regulations.

8. Vendor Contracts

Vendor contracts are legal arrangements that clearly state the provisions and conditions of the work/services to be provided by a vendor/contractor. If drafted accurately, these documents can provide a safeguard against potential liability. The contract must enlist the scope of Services/Products, Contract Duration, Price and intended payment plan.

Here's how community association managers use vendor contracts:

Re-quoted several association vendor contracts to save the association money.
Maintained vendor contracts and soliciting and receiving proposals.

9. Real Estate

Real estate is land that has buildings on it. This kind of property consists of permanent improvements either natural or man-made, which include, houses, fences, bridges, water trees, and minerals. There are 4 types of real estate namely; residential real estate, commercial real estate, industrial real estate, and vacant land.

Here's how community association managers use real estate:

Negotiated daily with contractors & contracts, insurance and special assessments, ARB committees, accounting, attorneys and real estate.
Communicate to real estate agents in potential home sales and provide information and documentation for closing.

10. Construction Projects

A construction project is an organized process of constructing, redeveloping, renovating, or otherwise improving a building, or structure. The project phase begins usually as a broad criterion that is then made with the help of a brief, feasibility analysis, funding, and planning. The majority of construction projects are one-time jobs.

Here's how community association managers use construction projects:

Solicited bids for maintenance and construction projects and participated in selection of contractors and vendors.
Coordinate, supervise and actively involved with major reconstruction projects.

11. Property Maintenance

Here's how community association managers use property maintenance:

Update homeowner records as required and ensure the highest possible standards of building/property maintenance and appearance by conducting regular property inspections.
Coordinated and verified all property maintenance efforts for homeowners' associations.

12. Association Board

Here's how community association managers use association board:

Provide administrative assistance, contract development, managing association boards and residents, development of association budgets and monthly financial reports.
Assist the General Manager with operations of Vanderbilt Community Association and the Vanderbilt Community Association Board of Directors.

13. Property Inspections

A property inspection is a visual inspection of observable areas of a property and a report on the state of that property. Property inspections get done by qualified experts and trained professionals with experience and an in-depth understanding of property types to tell if a property is up to code. It affects a large percentage of the buying process.

Here's how community association managers use property inspections:

Perform weekly property inspections to determine and coordinate routine, preventative and unexpected maintenance to common elements.
Perform property inspections relating to building maintenance and project management relating to existing construction work.

14. Site Inspections

Site inspection is a series of regular activities aimed at creating and maintaining safe conditions and discovering unsafe practices, including safety regulations, working conditions, and other critical areas of the construction site. The site inspection is carried out using traditional field visit methods with a paper and pen checklist.

Here's how community association managers use site inspections:

Arranged on-site inspections as requested, and provided a detailed report of any findings, and/or recommendations.
Conduct site inspections to identify the deficiencies and provide recommendations and action plans.

15. Community Association

Here's how community association managers use community association:

Company Liaison to cross train and supervise other in-house licensed Community Association Managers and Administrative Assistant's.
Recommended clarifications and changes in policies to the Licensed Community Association Manager.

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What skills help Community Association Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on community association manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What community association manager skills would you recommend for someone trying to advance their career?

Jaunelle Celaire

Chair, Professor of Voice, University of Alaska Fairbanks

Never stop learning! This may consist of going back to school, earning new certifications in your field of study, attending conferences and seminars, and making sure that your time management is always at its finest level of excellence.

What technical skills for a community association manager stand out to employers?

Kerem Cakirer Ph.D.

Senior Lecturer, Indiana University Bloomington

The labor market is not so different than any market with demand and supply. The demand from employers will shift towards more technical (software, coding, computer language programming) and analytical (problem solving on your own) skills than social skills overall. Being capable of writing or/and understanding computer languages will be a must have skill in the very near future. Communication skills over online platforms or social media platforms will play a huge role when employers are making a hiring decision. The data supports that businesses are using more online platforms than ever. I am projecting that there won't be any business travels or on-site client meetings in the near future. Exceling in different types of software, and being able to learn a new one easily, will become more important than people skills in businesses. Employers will seek for candidates, who are capable of achieving tasks in a more off-site (outside the office) environment through a deadline, and who can utilize multiple different softwares at their hand to solve business problems. As far as how the hiring process would go, we might see employers using artificial intelligence to make hiring decisions over some online platform soon. Essentially, this means that the candidates will be assessed with a more quantitative measure than ever. An evaluation measure by the AI, which will take soft and digital skills more into account.My final words are: The pandemic is still a burden to the humankind but the world will prevail. This year could be the inception of a new era in terms of how businesses run.

What hard/technical skills are most important for community association managers?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Analytical skills (ability to gather data, clean it, analyze it, write-up results and present on what the meaning of the analysis suggests for action (the last one is most important--"what does it really mean?"

-Some experience and skills with coding in any language (at the moment, Python or C++ are preferred, though Ruby on Rails is also good)

-Deep spreadsheet skills (pivot tables and macros, as examples).

-Relational database skills, including programming (e.g., MySQL)

-Data mining

-AI/Machine Learning experience

What soft skills should all community association managers possess?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Languages beyond English (fluency in written and oral)

-Ability to work collegially in a diverse cultural setting

-Ability to identify good problems on which to work in a competent manner

-Ability/flexibility to interact/work productively with people who have serious constraints on their time owing to other work or personal commitments/issues

-Some of my answers to Q1 above would also apply here

Do you want to know more?

List of community association manager skills to add to your resume

The most important skills for a community association manager resume and required skills for a community association manager to have include:

Customer Service
Property Management
Cam
HOA
Meeting Minutes
Provide Management
Portfolio
Vendor Contracts
Real Estate
Construction Projects
Property Maintenance
Association Board
Property Inspections
Site Inspections

Community Association
Phone Calls
Cash Flow
Condominium Associations
Financial Management
Homeowner Associations
Oversight
Service Contracts
RFP
Condominiums
Management Company
Budget Preparation
Board Packets
Building Maintenance

General Maintenance
Bylaws
Delinquent Accounts
Family Homes
Vendor Bids
Board Approval
Capital Improvement Projects
A/P
Violation Letters
Violation Notices
Residential Properties
Tennis Courts
Evictions

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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