Community Care Svc Inc jobs - 12 jobs

Job Description Title: Program Coordinator, 340B Reports to: Director, Pharmacy Business Management Classification: Individual Contributor Summary: Community Care Cooperative (C3) is a 501(c)(3) non-profit, Accountable Care Organization (ACO) governed by Federally Qualified Health Centers (FQHC). Our mission is to leverage the collective strengths of FQHCs to improve the health and wellness of the people we serve. We are a fast-growing organization founded in 2016 with 9 health centers and now serving hundreds of thousands of beneficiaries who receive primary care at health centers and independent practices across Massachusetts. We are an innovative organization developing new partnerships and programs to improve the health of members and communities, and to strengthen our health center partners. Job Summary: The 340B Program Coordinator will be housed under C3's subsidiary, Community Pharmacy Cooperative, LLC (CPC) and is a key member of CPC's team. Working closely with the Director of Pharmacy Business Management, Senior Director of Pharmacy Operations, Director of Clinical Pharmacy Services, and other members of the CPC team, the 340B Program Coordinator will act as a remote 340B Coordinator for contracted client FQHCs. The 340B Program Coordinator is responsible for oversight of the maintenance of the 340B program in compliance with organizational, manufacturer as well as state and federal requirements for all 340B activities.. The 340B Program Coordinator must also have a customer-service mentality, recognizing the importance of both internal and external customers. The 340B Program Coordinator will report directly to the Director, of Pharmacy Business Management of C3/CPC. Responsibilities: 340B Compliance Audits • Perform quarterly 340B Audits for client Health Centers to ensure compliance with the 340B Program. Coordinate and ensure remediation of findings • Review Accuracy of OPAIS database information for client Health Centers • Assist client health center with 340B policy and procedure development 340B Contract Pharmacy Implementation, Maintenance, and Optimization • Assist client Health Centers with 340B Contract Pharmacy Implementation and monitor monthly Contract Pharmacy Performance. Identify opportunities for improved performance in partnership with site leadership • Utilize Health Center-approved consultant access to TPA, EMR, and Wholesaler data to perform root cause analysis on lost program revenue, and correct program deficiencies • Navigate and monitor manufacturer restrictions and provide updates and analyses to client Health Centers • Monitor TPA Portals and Data to ensure correct setup, settings, and functionality • Submission of claims data as applicable for manufacturer and program requirements Other Responsibilities: • Ensure program meets federal and state payer requirements with appropriate “carve-outs” and exclusions • Attends organizational 340B oversight committee meetings • Provides monthly program reports including any needed corrective action plan recommendations Required Skills: • Familiarity and program fluency in the 340B program Ambulatory/Retail 340B program experience • Excellent oral, written, interpersonal and communication skills to effectively to interact with staff at all levels • Proficient with MS Office (Excel, PowerPoint, Teams, Word, Outlook) is required; familiarity with data query/data management, PowerBi an Excel preferred • Strong analytical and problem-solving skills • Works well with others, understanding different perspectives and finding collaborative ways to complete the task as required • Comfortable multi-tasking • Performs with great integrity and produces accurate work with close attention to detail, especially in the completion of final deliverables to internal and external stakeholders Desired Other Skills: • Familiarity/expertise in using pharmaceutical data sets such as TPA data, Wholesaler data, patient-level data, and transactional claims data preferred • In-depth knowledge of the Pharmacy and Health Care Industry preferred • Familiarity with the MassHealth ACO program • Familiarity with Federally Qualified Health Centers • Experience with working on healthcare inequity & social justice with at-risk patients and underserved populations is preferred • Experience with anti-racism activities, and/or lived experience with racism is highly preferred Qualifications: • Bachelor's degree in Business, Finance, Data Analytics, Pharmacy, Healthcare, or equivalent Pharmacy experience. Pharmacy Technician experience is a plus • Two or more years experience in 340B Program Coordination with hands-on reporting & functional experience or 340B ACE certification is preferred ** In compliance with Covid-19 Infection Control practices per Mass.gov recommendations, we require all employees to be vaccinated consistent with applicable law. **

Job Description Title: Interface Analyst III Reports to: Manager, Integrations Classification: Individual Contributor Community Care Cooperative (C3) is a 501(c)(3) non-profit, Accountable Care Organization (ACO) governed by Federally Qualified Health Centers (FQHCs). Our mission is to leverage the collective strengths of FQHCs to improve the health and wellness of the people we serve. We are a fast-growing organization founded in 2016 with 9 health centers and now serving hundreds of thousands of beneficiaries who receive primary care at health centers and independent practices across Massachusetts. We are an innovative organization developing new partnerships and programs to improve the health of members and communities, and to strengthen our health center partners. Job Summary: The interface Analyst III position will be housed under a subsidiary organization of C3, Community Technology Cooperative, LLC (CTC) to implement, maintain, support, and maximize the use of clinical, financial, and administrative portions of the software applications utilized by CTC in conducting daily operations under the direction of the Manager of Integrations and Interfaces. This includes: Maintaining current clinical, financial, and administrative applications, implementing new clinical, financial, and administrative applications Assisting in the assessment of workflow processes and assisting in process re-engineering to achieve efficiencies in departmental operations Assisting users in developing reports and analyses, troubleshooting, and resolution of application issues Working with the IT Education staff to assist in training users and in the development of documentation Maintaining a level of knowledge about IT operations and network issues and maintaining current industry knowledge Responsibilities: Ability to maintain current system applications Facilitate end users' ability to understand and maximize the use of the software to perform daily operations Evaluate user knowledge and work with IT education staff to develop specialized training when necessary; educate users in system optimization Acts as liaison between users and the software vendor(s) Guides the modification of system applications in instances where current applications impede performance or where changes will enhance performance Ensure system application updates are working properly before updates are loaded into the live system by coordinating testing and update dates with users and vendors Integrate new application(s) in the existing HIS according to the implementation schedule Respond to user questions with timely answers and/or referral to appropriate department/person Assist users with technical problems by alerting HIS Operations staff to the need for repair or investigation Coordinate with Database Analysts to provide expertise in the development of reports and analyses Work with other IT staff to ensure interfaces between applications and systems are functioning properly Maintain and periodically review dictionaries, assist in entering and maintaining user codes, maintain the security of applications, and ensure consistency between various dictionaries Investigate on timely basis discrepancies in statistics which could indicate a problem with the accuracy of data Work with application managers, staff from affected areas, and representatives from other impacted areas, to analyze computer system functions and compare data and existing systems both functionally and procedurally Implement new clinical, financial, and administrative software, including add-on features, and/or new routines in existing applications Participates with other IT staff and other clinical, financial, and administrative areas in the planning and implementation stages of the application, including the development of dictionaries Work with Department Managers and IT Education staff to ensure training programs for use of applications are developed and conducted for all levels of users and participate in such programs when needed Develop system documentation to supplement vendor manuals and which defines processes, procedures, and policies regarding utilization of various functions Assist departments with the development of downtime procedures Work with Operation Manager and staff to establish schedules for report production and system jobs to maintain balanced system utilization and minimize system degradation, if necessary Sustain working knowledge of key functions of all aspects of the department in order to provide emergency coverage in the absence of others in the department Work with Applications Manager to accomplish other departmental tasks Notify the Applications Manager of requests for custom modifications to standard applications and of any updates to standard systems which replace existing custom modifications so that the Application Manager can take appropriate action Assist in the development of IT policies and procedures and notify users as appropriate Participate in applications on-call rotation for the information system Participate in hospital quality teams and committees as necessary Demonstrates competent and effective job performance skills as evidenced by the volume, skill, and technical knowledge of work performed, neatness, accuracy, thoroughness, and completeness, and the ability to follow instructions Demonstrates the ability to interact effectively and in a professional manner with peers Administration, and other customers as demonstrated by willingness to work with others to achieve CTC's goals Ability to present a friendly and positive manner, willingness to seek additional tasks Responsibility to assist the department and/or peers, ability to be flexible and perform new tasks and adjust to change even under pressure Ability to accomplish results by working effectively with or through other people Ability to hear and communicate with others in a clear, understandable, and professional manner in person and on the phone Demonstrated use of good written and verbal communication skills Maintain current industry knowledge by attending industry seminars, reviewing professional literature, and communicating on a regular basis with other IT analysts Other duties as assigned Required Skills: Ability to understand, analyze, document, and explain business processes and the data that underly them Experience working with Electronic Health Records, medical claims, and other health care data Flexible and adaptable to change in a fast-paced environment Demonstrated ability to work both independently and as part of a team Demonstrated ability to thrive in a fast-past environment Nuanced interpersonal communication skills Weekly on-call will be a requirement for this position Desired Other Skills: Familiarity with the MassHealth ACO program Familiarity with Federally Qualified Health Centers Experience working in a provider organization Experience working in a managed care environment Experience with anti-racism activities, and/or lived experience with racism is highly preferred Qualifications: Bachelor's degree in a healthcare-related field, Information Systems or Business Management Required certifications in Epic Bridges and at least one additional Epic application/module Preferred certification in Rhapsody Professional Minimum of three years of build experience as a certified/credentialed Epic Analyst ** In compliance with Covid-19 Infection Control practices per Mass.gov recommendations, we require all employees to be vaccinated consistent with applicable law. **

Job Description Title: Epic Professional Billing Claims Analyst III Reports to: Manager of Professional Billing and Claims Classification: Individual Contributor Organization Summary: Community Care Cooperative (C3) is a 501(c)(3) non-profit, Accountable Care Organization (ACO) governed by Federally Qualified Health Centers (FQHCs). Our mission is to leverage the collective strengths of FQHCs to improve the health and wellness of the people we serve. We are a fast-growing organization founded in 2016 with 9 health centers and now serving hundreds of thousands of beneficiaries who receive primary care at health centers and independent practices nationally. We are an innovative organization developing new partnerships and programs to improve the health of members and communities, and to strengthen our health center partners. Job Summary: The Professional Billing Claims Analyst III position will be housed under a subsidiary organization of C3, Community Technology Cooperative, LLC (CTC). To implement, maintain, support, and maximize the use of clinical, financial, and administrative portions of the software applications utilized by CTC in conducting daily operations under the direction of the Manager of Professional Billing and Claims. Responsibilities: Maintaining current clinical, financial, and administrative applications, implementing new clinical, financial, and administrative applications Assisting in the assessment of workflow processes and assisting in process re-engineering to achieve efficiencies in departmental operations · Assisting users in developing reports and analyses, troubleshooting, and resolution of application issues · Working with the IT Education staff to assist in training users and in the development of documentation · Maintaining a level of knowledge about IT operations and network issues and maintaining current industry knowledge · Ability to maintain current system applications · Facilitate end users' ability to understand and maximize the use of the software to perform daily operations · Evaluate user knowledge and work with IT education staff to develop specialized training when necessary; educate users in system optimization · Acts as liaison between users and the software vendor(s) Guides the modification of system applications in instances where current applications impede performance or where changes will enhance performance · Ensure system application updates are working properly before updates are loaded into the live system by coordinating testing and update dates with users and vendors · Integrate new application(s) in the existing HIS according to the implementation schedule · Respond to user questions with timely answers and/or referral to appropriate department/person · Assist users with technical problems by alerting HIS Operations staff to the need for repair or investigation · Coordinate with Database Analysts to provide expertise in the development of reports and analyses · Work with other IT staff to ensure interfaces between applications and systems are functioning properly · Maintain and periodically review dictionaries, assist in entering and maintaining user codes, maintain the security of applications, and ensure consistency between various dictionaries · Investigate on timely basis discrepancies in statistics which could indicate a problem with the accuracy of data Work with application managers, staff from affected areas, and representatives from other impacted areas, to analyze computer system functions and compare data and existing systems both functionally and procedurally · Implement new clinical, financial, and administrative software, including add-on features, and/or new routines in existing applications · Participates with other IT staff and other clinical, financial, and administrative areas in the planning and implementation stages of the application, including the development of dictionaries · Work with Department Managers and IT Education staff to ensure training programs for use of applications are developed and conducted for all levels of users and participate in such programs when needed · Develop system documentation to supplement vendor manuals and which defines processes, procedures, and policies regarding utilization of various functions · Assist departments with the development of downtime procedures · Work with Operation Manager and staff to establish schedules for report production and system jobs to maintain balanced system utilization and minimize system degradation, if necessary · Sustain working knowledge of key functions of all aspects of the department in order to provide emergency coverage in the absence of others in the department · Work with Applications Manager to accomplish other departmental tasks · Notify the Applications Manager of requests for custom modifications to standard applications and of any updates to standard systems which replace existing custom modifications so that the Application Manager can take appropriate action · Assist in the development of IT policies and procedures and notify users as appropriate · Participate in applications on-call rotation for the information system · Participate in workgroups and committees as necessary · Demonstrates competent and effective job performance skills as evidenced by the volume, skill, and technical knowledge of work performed, neatness, accuracy, thoroughness, and completeness, and the ability to follow instructions · Strong attention to detail · Ability to manage multiple priorities in an effective and organized manner · Demonstrates the ability to interact effectively and in a professional manner with peers · Administration, and other customers as demonstrated by willingness to work with others to achieve CTC's goals · Ability to present a friendly and positive manner, willingness to seek additional tasks · Responsibility to assist the department and/or peers, ability to be flexible and perform new tasks and adjust to change even under pressure · Ability to accomplish results by working effectively with or through other people · Ability to hear and communicate with others in a clear, understandable, and professional manner in person and on the phone · Ability and commitment to provide outstanding customer service · Ability to actively listen, demonstrate patience and empathy, and authentically engage with individuals in a caring and helpful manner · Ability to identify and resolve problems and maintain composure and sound judgment in difficult or stressful situations · Maintain current industry knowledge by attending industry seminars, reviewing professional literature, and communicating on a regular basis with other IT analysts · Required to travel onsite for site visits and project milestones either at the health center or the CTC office in Boston · Other duties as assigned Required Skills: · Ability to understand, analyze, document, and explain business processes and the data that underly them · Experience working with Electronic Health Records, medical claims, and other health care data · Experience working with Clearinghouses to facilitate claims transmission · Subject Matter Expert in claims area of Epic software · Flexible and adaptable to change in a fast-paced environment · Demonstrated ability to work both independently and as part of a team · Demonstrated ability to thrive in a fast-past environment · Nuanced interpersonal communication skills · Minimum experience of having participated in at least one Epic implementation Desired Other Skills: · Familiarity with the MassHealth ACO program · Familiarity with Federally Qualified Health Centers · Experience working in a provider organization · Experience working in a managed care environment · Experience with anti-racism activities, and/or lived experience with racism is highly preferred Qualifications: · Bachelor's degree in a healthcare-related field, Information Systems or Business Management · Resolute Professional Billing Claims Administration (required) · Resolute Professional Billing Electronic Remittance (required) · Epic Resolute Professional Billing SBO Certification (preferred) · Minimum of three years' experience as a certified Epic analyst ** In compliance with Covid-19 Infection Control practices per Mass.gov recommendations, we require all employees to be vaccinated consistent with applicable law. **

Job Description Title: Senior Analyst, Healthcare Reports to: Vice President, Enterprise Analytics Classification: Individual Contributor Organization Summary: Community Care Cooperative (C3) is a 501(c)(3) non-profit, Accountable Care Organization (ACO) governed by Federally Qualified Health Centers (FQHCs). Our mission is to leverage the collective strengths of FQHCs to improve the health and wellness of the people we serve. We are a fast-growing organization founded in 2016 with 9 health centers and now serving hundreds of thousands of beneficiaries who receive primary care at health centers and independent practices nationally. We are an innovative organization developing new partnerships and programs to improve the health of members and communities, and to strengthen our health center partners. Job Summary The Data Analyst IV is a key member of the Analytics team, working closely with the Director of Analytics, VP of Enterprise Analytics, Chief Financial Officer (CFO), and other key members of the organization. This role is instrumental in driving organizational performance and improvement through the application of advanced analytical skills and a deep understanding of healthcare data. The Analyst is responsible for analyzing data related to healthcare claims, quality metrics, and population health to uncover trends, identify areas for improvement, and highlight opportunities for cost savings. They design and conduct complex analyses, develop reports and presentations, and collaborate with stakeholders across the organization. This position requires strong cross-functional collaboration with internal departments and the Company's Federally Qualified Health Center (FQHC) partners to support the organization's vision, mission, and strategic goals. Responsibilities: · Analyze the performance of Value-Based Care (VBC) contracts, develop financial models to assess impact, and identify opportunities for improvement and cost containment · Evaluate cost, utilization, and quality data to identify trends, cost drivers, and areas for performance improvement across lines of business (e.g., Medicaid and Medicare) · Design and perform complex analyses for a variety stakeholders within C3 and FQHC partners using custom SQL queries, or other analytical tools · Track and analyze key performance indicators (KPIs) across utilization, quality, member outcomes, and operational efficiency · Support strategic initiatives and performance improvement efforts through data-driven insights and actionable recommendations · Translate complex analytical findings into clear, concise, and actionable summaries tailored to various audiences · Develop and maintain dashboards, scorecards, and executive-level reports to support internal leadership and external partners · Prepare supporting materials for risk-based contracts to be presented to internal leadership and governance committees, including the Finance Committee and Board of Directors · Ensure timely and accurate production of reports in compliance with regulatory and contractual requirements · Collaborate with data and IT teams to resolve data quality issues and enhance the reporting infrastructure · Query and analyze large datasets to generate production and ad hoc reports for internal and external stakeholders; support data validation and data preparation efforts · Manage internal data requests by clarifying stakeholder needs, conducting analyses, and effectively communicating results to end users · Develop and maintain end-user reporting tools and manage report distribution to ensure timely access to standard, ad hoc, and self-service reporting while maintaining PHI security and compliance · Triage and document stakeholder requests, and support the development of accurate, timely responses related to total cost of care and related initiatives · Perform other duties and contribute to projects as assigned to support team and organizational goals · May supervise or play lead role with lower level or less experienced analysts · If serving as direct supervisor, carries out supervisory responsibilities within areas of responsibility in accordance with the organization's policies and applicable laws. Provides direction and support to staff to assure departmental effectiveness and efficiency · Responsibilities as a supervisor will include interviewing, selecting, orienting and training employees; planning, assigning, and directing work; evaluating performance; rewarding and disciplining employees; reviewing personnel actions of subordinates and addressing complaints and resolving problems · Other duties as assigned Required Skills: · Experience working with large datasets using computational tools. Proficiency in SQL or a similar query language is required; experience with tools such as SAS, R, or Python is a plus · Strong proficiency in financial modeling, forecasting, and scenario analysis, with advanced knowledge of Excel and experience using financial planning tools with a proven ability to develop dynamic models that support strategic decision making, ROI evaluation and forecasting in a complex business environment · Skilled at conducting online research on healthcare-related topics, including industry trends, policy updates, and competitor activity, and summarizing key insights in a clear, useful format · Knowledge of claims-based healthcare data and payment methodologies, including experience with MassHealth or other Medicaid/Medicare datasets · Demonstrated ability to take initiative and apply sound judgment, discretion, and decision- making to achieve objectives with minimal supervision · Works effectively with others, values diverse perspectives, and contributes to a collaborative environment to get the job done · Comfortable managing multiple tasks and priorities in a dynamic work environment · Produces accurate, high-quality work with strong attention to detail, especially in the completion of final deliverables to internal and external stakeholders Desired Other Skills: · Familiarity with clinical and administrative data available in Electronic Health Records (EHRs); understanding how to leverage this data for analysis is highly desirable · Experience with anti-racism activities, and/or lived experience with racism is highly preferred Qualifications · Bachelor's degree required; graduate degree in business, economics, statistics, public health, or related fields strongly preferred · Seven or more years of experience in health care or analytics is required, Prior experience in a supervisory or lead role preferred ** In compliance with Infection Control practices per Mass.gov recommendations, we require all employees to be vaccinated consistent with applicable law. **

Job Description Title: Pharmacy Technician Reports to: Pharmacy Site Director Classification: Individual Contributor Organization Summary: Community Care Cooperative (C3) is a 501(c)(3) non-profit, Accountable Care Organization (ACO) governed by Federally Qualified Health Centers (FQHCs). Our mission is to leverage the collective strengths of FQHCs to improve the health and wellness of the people we serve. We are a fast-growing organization founded in 2016 with 9 health centers and now serving hundreds of thousands of beneficiaries who receive primary care at health centers and independent practices across Massachusetts. We are an innovative organization developing new partnerships and programs to improve the health of members and communities, and to strengthen our health center partners. Job Summary: The Pharmacy Technician is responsible for helping the Pharmacists perform daily tasks to serve customers. Their duties include filling and labeling prescriptions, interacting with customers to answer questions or give them their prescriptions and contacting customers to notify them when their prescription is ready. Job Responsibilities: Supports pharmacy services by stocking, preparing, and distributing medications Experience managing multiple competing priorities; excellent prioritization skills Strong analytical and organizational skills including ability to analyze data to identify trends and communicate them through effective reporting methods Strong attention to detail Excellent oral, written, and verbal communication skills including experience presenting complex information to senior leaders Skilled in exercising initiative, judgement, discretion, and decision-making to achieve objectives Quick learner with customer service mindset Physical Nature of the Job: Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the pharmacy and health center Desired Other Skills: Familiarity with 340B program Familiarity with adherence packaging and home delivery Familiarity with the MassHealth ACO program Familiarity with Federally Qualified Health Centers Experience with anti-racism activities, and/or lived experience with racism is highly preferred Qualifications: High School diploma, GED, or equivalent Previous experience in a pharmacy, retail, medical, or customer service setting State licensure/registration ** In compliance with Covid-19 Infection Control practices per Mass.gov recommendations, we require all employees to be vaccinated consistent with applicable law. **

Job Description Community Care Cooperative (C3) is a 501(c)(3) non-profit, Accountable Care Organization (ACO) governed by Federally Qualified Health Centers (FQHCs). Our mission is to leverage the collective strengths of FQHCs to improve the health and wellness of the people we serve. We are a fast-growing organization founded in 2016 with 9 health centers and now serving hundreds of thousands of beneficiaries who receive primary care at health centers and independent practices across Massachusetts. We are an innovative organization developing new partnerships and programs to improve the health of members and communities, and to strengthen our health center partners. Job Summary: As an integral member of the care management team the Clinical Care Manager (CM) will have the opportunity to make a profound impact on the lives of people living with complex and/or chronic conditions, many of whom also face multiple barriers in their lives which makes it difficult for them to achieve the self-care required to improve their health and well-being. This position requires flexibility and may vary from day-to-day to meet members where they are. Outreach methods may vary based on the needs of the organization and may include telephonic or in person in a variety of potential settings such as but not limited to, the health center, community, home, or an inpatient facility. This role is currently hybrid with potential travel to FQHCs required. The Clinical Care Manager/Maternal Newborn supports high risk pregnant and post-partum members who are at- risk for an adverse delivery based on complex social, behavioral and health needs with consideration of all levels of healthcare disparity. This CM provides ongoing management of the mother and newborn for 12 months post- partum, connecting members with appropriate social services and promoting self-management of their behavioral and medical needs. The Care Manager is a key member of an interdisciplinary team in the development and implementation of a care plan to enhance the member's overall prenatal/postpartum health, and to achieve appropriate utilization. They will also assess plans, implement, coordinate, monitor, and evaluate care plans, services, and outcomes to maximize the maternal/child health of members. Responsibilities: Conducts Comprehensive Assessments Assures that medication reconciliation is complete based on licensure. Nurse CMs will complete a medication reconciliation and may include a pharmacist and/or primary care team. BH Care Managers will refer all medication reconciliations to a Clinical Pharmacist Engages members and care givers in active care planning with a focus on medical, behavioral, social, member-centered care Coaches and guides member/representative to meet bio/psycho/social care goals Provide care coordination, which may include but is not limited to facilitating care transitions, supporting the completion of referrals, and/or providing or confirming appropriate follow-up May be required to meet members while they are inpatient to provide education and support about the discharge process and transition the member into care management Travel throughout assigned area to engage members at their homes or other locations where the member may be located Assesses the member's knowledge of their medical, behavioral health and/or social conditions and provides education and self-management support including symptom response plans based on the member's needs and preferences Connects members with primary care, behavioral health, flexible services, Community Partner, respite, and other community based social services as indicated and appropriate In collaboration with Community Health Workers creates and maintains a comprehensive inventory of local community resources through a web-based application, improving accessibility for members and providers, and linking members with the appropriate support services Participates in the integrated care team meetings and rounds as required Maintain accurate, timely documentation in electronic systems including health center EHRs Provides coverage for team members who are out of office Other duties as assigned Required Skills: Demonstrated success in working as part of a multi-disciplinary team including communicating and working with Providers, Pharmacists, Nurses, Community Health Workers, and other health care teams Ability to flexibly utilize clinical expertise to solve complex problems Experience working with patients with chronic and behavioral health needs Must be flexible and adaptable to change Demonstrate the ability to work independently Must demonstrate excellent interpersonal communication skills Additional qualities that would be a good fit for our team include enthusiasm and passion for helping patients, genuine spirit, kind, and empathetic nature, and one who embraces a ‘go with the flow' mentality Experience using appropriate technology, such as computers, for work-based communication Experience and proficiency with Microsoft Office and online record keeping Participates in the integrated care team meetings and rounds as required Maintain accurate, timely documentation in electronic systems including health center EHRs Provides coverage for team members who are out of office Other duties as assigned Must be able to remain in a stationary position 50-75% of the time Desired Other Skills: Experience working with Maternal/Newborn and/or Post-Partum population preferred Experience within the ACOs member population preferred including Medicare/Medicaid Bi/multi-lingual preferred or experience with Language Translation Services Familiarity with the MassHealth ACO program Familiarity with Federally Qualified Health Centers Experience with anti-racism activities, and/or lived experience with racism is highly preferred Qualifications: RN/LPN with current, active MA nursing license OR Licensed Clinical Social Worker (LCSW or LICSW), or Licensed Mental Health Counselor (LMHC) 3-5 years of nursing experience, in-home health, ambulatory care, community public health, case management OR 2-5 years of Inpatient or Community Social Work experience providing patient-centered outreach, behavioral health services, needs assessment and support A valid driver's license and provision of a working vehicle ** In compliance with Covid-19 Infection Control practices per Mass.gov recommendations, we require all employees to be vaccinated consistent with applicable law. **

Job Description Community Care Cooperative (C3) is a 501(c)(3) non-profit, Accountable Care Organization (ACO) governed by Federally Qualified Health Centers (FQHCs). Our mission is to leverage the collective strengths of FQHCs to improve the health and wellness of the people we serve. We are a fast-growing organization founded in 2016 with 9 health centers and now serving hundreds of thousands of beneficiaries who receive primary care at health centers and independent practices across Massachusetts. We are an innovative organization developing new partnerships and programs to improve the health of members and communities, and to strengthen our health center partners. Job Summary: The Senior Director of Compliance and Contract Management ensures that C3 and its participating health centers are compliant with C3's value-based contracts. This role is crucial in helping C3 manage risk and maintain a positive reputation with all stakeholders. C3 aims to achieve excellence in value-based, Accountable Care Organization (ACO) infrastructure, enhance quality of care, and to bend the cost curve and support the long-term sustainability of value-based care. The Senior Director of Compliance will also provide some regulatory oversight for the subsidiary companies, such as and not limited to, Community Technology Cooperative (CTC) and Community Pharmacy Cooperative (CPC). This role requires excellent customer service skills. The ideal candidate is a collaborative, process-oriented thinker with strong attention to detail, excellent organizational skills, and a strong interest in healthcare compliance and contract management. Job Responsibilities: Manage C3's compliance function for its risk contracts, including the MassHealth ACO contract, ACO REACH, and MSSP Take all necessary steps to protect C3 and contracted entities from business risks due to insufficient or inadequate compliance functions, policies and/or procedures Manage the Policy and Procedure Committee to ensure Compliance Policies and Procedures are complete, accurate, and up-to-date for all lines of business Ensure C3 and all subsidiaries are in compliance with applicable internal P&Ps and laws and regulations Ensure health centers are compliant with their duties and obligations as it relates to compliance with C3's risk contract(s); this includes monitoring and identifying solutions to new and changing contract requirements, supporting program communications and completing program deliverables Serve as a company resource for compliance and contract-related knowledge, questions, problem solving, and issue resolution Stay current on related industry trends / best practices and communicates to stakeholders Perform root cause analysis on complex issues that impact program performance and works with other teams to proactively craft and implement solutions Serve as a designated key contact / liaison with government agencies, including MassHealth and CMS, for compliance related issues, including scheduling and participating in meetings and other initiatives relative to our ability to properly function as an ACO Oversee Board Compliance Committee activities Oversee the compliance activities for subsidiary companies Participate in the CTC Privacy Taskforce to support health centers, as appropriate Serve as direct supervisor for Compliance team Other special projects and duties as assigned Required Skills: Strong healthcare compliance and contract management knowledge and experience Demonstrate the ability to synthesize and communicate complex information verbally and in writing Possess business acumen for ensuring effective policies, procedures, and processes are established, documented, and implemented 5-7 years of professional experience in healthcare compliance, ideally with some Medicaid (or Medicare) experience Prior contract management experience Experience managing multiple competing priorities; excellent prioritization skills Strong analytical and organizational skills including ability to analyze data to identify trends and communicate them through effective reporting methods Close attention to detail Excellent oral, written, and verbal communication skills including experience presenting compliance information to senior leaders Skilled in exercising a high degree of initiative, judgement, discretion and decision making to achieve objectives Track record of success as part of multidisciplinary teams that share and leverage the strengths of diverse members Quick learner with customer service mindset Proficiency in Microsoft applications (Word, Excel, PowerPoint, Outlook) Desired Other Skills: Familiarity with the MassHealth ACO program Familiarity with Medicare programs Familiarity with Federally Qualified Health Centers Experience with anti-racism activities, and/or lived experience with racism is highly preferred Qualifications: Juris Doctor (JD) or Master's Degree in a related field preferred but not required (public health, public policy, healthcare management) Candidates with significant legal, compliance, or regulatory experience will also be considered ** In compliance with Infection Control practices per Mass.gov recommendations, we require all employees to be vaccinated consistent with applicable law. **

Job Description Title: Epic Analyst I, Professional Billing & Claims Reports to: Manager of Professional Billing and Claims Classification: Individual Contributor Organization Summary: Community Care Cooperative (C3) is a 501(c)(3) non-profit, Accountable Care Organization (ACO) governed by Federally Quality Health Centers (FQHCs). Our mission is to leverage the collective strengths of FQHCs to improve the health and wellness of the people we serve. We are a fast-growing organization founded in 2016 with 9 health centers and now serving 150,000 Medicaid beneficiaries who receive primary care at 18 health centers across Massachusetts. We are an innovative organization developing new partnerships and programs to improve the health of members and communities and to strengthen our health center partners. Job Summary: The Professional Billing Claims Analyst II position will be housed under a new subsidiary organization of C3, Community Technology Cooperative, LLC (CTC). To implement, maintain, support, and maximize the use of clinical, financial, and administrative portions of the software applications utilized by CTC in conducting daily operations under the direction of the Manager of Professional Billing and Claims. This includes: • Maintaining current clinical, financial, and administrative applications, implementing new clinical, financial, and administrative applications • Assisting in the assessment of workflow processes and assisting in process re-engineering to achieve efficiencies in departmental operations • Assisting users in developing reports and analyses, troubleshooting, and resolution of application issues • Working with the IT Education staff to assist in training users and in the development of documentation • Maintaining a level of knowledge about IT operations and network issues and maintaining current industry knowledge Responsibilities: • Ability to maintain current system applications • Facilitate end users' ability to understand and maximize the use of the software to perform daily operations • Evaluate user knowledge and work with IT education staff to develop specialized training when necessary; educate users in system optimization • Acts as liaison between users and the software vendor(s) • Guides the modification of system applications in instances where current applications impede performance or where changes will enhance performance • Ensure system application updates are working properly before updates are loaded into the live system by coordinating testing and update dates with users and vendors • Integrate new application(s) in the existing HIS according to the implementation schedule • Respond to user questions with timely answers and/or referral to appropriate department/person • Assist users with technical problems by alerting HIS Operations staff to the need for repair or investigation • Coordinate with Database Analysts to provide expertise in the development of reports and analyses • Work with other IT staff to ensure interfaces between applications and systems are functioning properly • Maintain and periodically review dictionaries, assist in entering and maintaining user codes, maintain the security of applications, and ensure consistency between various dictionaries • Investigate on timely basis discrepancies in statistics which could indicate a problem with the accuracy of data • Work with application managers, staff from affected areas, and representatives from other impacted areas, to analyze computer system functions and compare data and existing systems both functionally and procedurally • Implement new clinical, financial, and administrative software, including add-on features, and/or new routines in existing applications • Participates with other IT staff and other clinical, financial, and administrative areas in the planning and implementation stages of the application, including the development of dictionaries • Work with Department Managers and IT Education staff to ensure training programs for use of applications are developed and conducted for all levels of users and participate in such programs when needed • Develop system documentation to supplement vendor manuals and which defines processes, procedures, and policies regarding utilization of various functions • Assist departments with the development of downtime procedures • Work with Operation Manager and staff to establish schedules for report production and system jobs to maintain balanced system utilization and minimize system degradation, if necessary • Sustain working knowledge of key functions of all aspects of the department in order to provide emergency coverage in the absence of others in the department • Work with Applications Manager to accomplish other departmental tasks • Notify the Applications Manager of requests for custom modifications to standard applications and of any updates to standard systems which replace existing custom modifications so that the Application Manager can take appropriate action • Assist in the development of IT policies and procedures and notify users as appropriate • Participate in applications on-call rotation for the information system • Participate in workgroups and committees as necessary • Demonstrates competent and effective job performance skills as evidenced by the volume, skill, and technical knowledge of work performed, neatness, accuracy, thoroughness, and completeness, and the ability to follow instructions • Strong attention to detail • Ability to manage multiple priorities in an effective and organized manner • Demonstrates the ability to interact effectively and in a professional manner with peers Administration, and other customers as demonstrated by willingness to work with others to achieve CTC's goals • Ability to present a friendly and positive manner, willingness to seek additional tasks • Responsibility to assist the department and/or peers, ability to be flexible and perform new tasks and adjust to change even under pressure • Ability to accomplish results by working effectively with or through other people • Ability to hear and communicate with others in a clear, understandable, and professional manner in person and on the phone • Ability and commitment to provide outstanding customer service • Ability to actively listen, demonstrate patience and empathy, and authentically engage with individuals in a caring and helpful manner • Ability to identify and resolve problems and maintain composure and sound judgment in difficult or stressful situations • Maintain current industry knowledge by attending industry seminars, reviewing professional literature, and communicating on a regular basis with other IT analysts • Required to travel onsite for site visits and project milestones either at the health center or the CTC office in Boston Required Skills: • Ability to understand, analyze, document, and explain business processes and the data that underly them • Experience working with Electronic Health Records, medical claims, and other health care data • Experience working with Clearinghouses to facilitate claims transmission preferred • Flexible and adaptable to change in a fast-paced environment • Demonstrated ability to work both independently and as part of a team • Demonstrated ability to thrive in a fast-past environment • Nuanced interpersonal communication skills • Weekly on-call will be a requirement for this position Desired Other Skills: • Familiarity with the MassHealth ACO program • Familiarity with Federally Qualified Health Centers • Experience working in a provider organization • Experience working in a managed care environment • Experience with anti-racism activities, and/or lived experience with racism is highly preferred Qualifications: • Bachelor's degree in a healthcare-related field, Information Systems or Business Management • Resolute Professional Billing Claims Administration and Electronic Remittance certification preferred, but not required • 0-1 years of healthcare or Epic experience • Prior EHR support experience preferred, but not required ** In compliance with Infection Control practices per Mass.gov recommendations, we require all employees to be vaccinated consistent with applicable law. **

Title: Pharmacy Technician Reports to: Pharmacy Technician Supervisor, Community Pharmacy Cooperative (CPC) Classification: Individual Contributor Job description revision number and date: V3.0; 06.03.2024 Organization Summary: Community Care Cooperative (C3) is a 501(c)(3) non-profit, Accountable Care Organization (ACO) governed by Federally Qualified Health Centers (FQHCs). Our mission is to leverage the collective strengths of FQHCs to improve the health and wellness of the people we serve. We are a fast-growing organization founded in 2016 with 9 health centers and now serving hundreds of thousands of beneficiaries who receive primary care at health centers and independent practices across Massachusetts. We are an innovative organization developing new partnerships and programs to improve the health of members and communities, and to strengthen our health center partners. Job Summary: The Pharmacy Technician is responsible for helping the Pharmacists perform daily tasks to serve customers. Their duties include filling and labeling prescriptions, interacting with customers to answer questions or give them their prescriptions and contacting customers to notify them when their prescription is ready. Job Responsibilities: · Supports pharmacy services by stocking, preparing, and distributing medications · Helps health care providers and patients by greeting them professionally, answering questions and requests, and referring inquiries to the pharmacist · Maintains pharmacy inventory, anticipating needed medications and supplies, placing and expediting orders, verifying receipt, and removing outdated drugs. Ensures separation of 340B drug inventories as applicable · Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations · Protects patients and employees by adhering to infection-control policies and protocols · Prepares medications for pharmacist to dispense by interpreting medication orders and prescriptions, preparing labels, and calculating quantities · Other duties as assigned Required Skills: · Previous experience in a pharmacy, retail, medical, or customer service setting · Previous experience as a Pharmacy Technician (1-3 years) · Experience managing multiple competing priorities; excellent prioritization skills · Strong analytical and organizational skills including ability to analyze data to identify trends and communicate them through effective reporting methods · Strong attention to detail · Excellent oral, written, and verbal communication skills including experience presenting complex information to senior leaders · Skilled in exercising initiative, judgement, discretion, and decision making to achieve objectives · Quick learner with customer service mindset Physical Nature of the Job: · Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the pharmacy and health center Desired Other Skills: · Familiarity with 340B program · Familiarity with adherence packaging and home delivery · Familiarity with the MassHealth ACO program · Familiarity with Federally Qualified Health Centers · Experience with anti-racism activities, and/or lived experience with racism is highly preferred Qualifications: · High School diploma, GED, or equivalent · Previous experience in a pharmacy, retail, medical, or customer service setting · State licensure/registration ** In compliance with Covid-19 Infection Control practices per Mass.gov recommendations, we require all employees to be vaccinated consistent with applicable law. **

Job Description Title: Pharmacy Technician - Fenway Health Reports to: Pharmacy Site Director Classification: Individual Contributor Organization Summary: Community Care Cooperative (C3) is a 501(c)(3) non-profit, Accountable Care Organization (ACO) governed by Federally Qualified Health Centers (FQHCs). Our mission is to leverage the collective strengths of FQHCs to improve the health and wellness of the people we serve. We are a fast-growing organization founded in 2016 with 9 health centers and now serving hundreds of thousands of beneficiaries who receive primary care at health centers and independent practices across Massachusetts. We are an innovative organization developing new partnerships and programs to improve the health of members and communities, and to strengthen our health center partners. Job Summary: The Pharmacy Technician is responsible for helping the Pharmacists perform daily tasks to serve customers. Their duties include filling and labeling prescriptions, interacting with customers to answer questions or give them their prescriptions and contacting customers to notify them when their prescription is ready. Job Responsibilities: Supports pharmacy services by stocking, preparing, and distributing medications Helps health care providers and patients by greeting them professionally, answering questions and requests, and referring inquiries to the pharmacist Maintains pharmacy inventory, anticipating needed medications and supplies, placing and expediting orders, verifying receipt, and removing outdated drugs. Ensures separation of 340B drug inventories as applicable Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations Protects patients and employees by adhering to infection-control policies and protocols Prepares medications for pharmacist to dispense by interpreting medication orders and prescriptions, preparing labels, and calculating quantities Required Skills: Previous experience in a pharmacy, retail, medical, or customer service setting Previous experience as a Pharmacy Technician (1-3 years) Experience managing multiple competing priorities; excellent prioritization skills Strong analytical and organizational skills including ability to analyze data to identify trends and communicate them through effective reporting methods Strong attention to detail Excellent oral, written, and verbal communication skills including experience presenting complex information to senior leaders Skilled in exercising initiative, judgement, discretion, and decision making to achieve objectives Quick learner with customer service mindset Physical Nature of the Job: Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the pharmacy and health center Desired Other Skills: Familiarity with 340B program Familiarity with adherence packaging and home delivery Familiarity with the MassHealth ACO program Familiarity with Federally Qualified Health Centers Experience with anti-racism activities, and/or lived experience with racism is highly preferred Qualifications: High School diploma, GED, or equivalent Previous experience in a pharmacy, retail, medical, or customer service setting State licensure/registration ** In compliance with Covid-19 Infection Control practices per Mass.gov recommendations, we require all employees to be vaccinated consistent with applicable law. **

Job Description Title: Pharmacy Technician - Lynn Community Health Center Reports to: Pharmacy Site Director Classification: Individual Contributor Organization Summary: Community Care Cooperative (C3) is a 501(c)(3) non-profit, Accountable Care Organization (ACO) governed by Federally Qualified Health Centers (FQHCs). Our mission is to leverage the collective strengths of FQHCs to improve the health and wellness of the people we serve. We are a fast-growing organization founded in 2016 with 9 health centers and now serving hundreds of thousands of beneficiaries who receive primary care at health centers and independent practices across Massachusetts. We are an innovative organization developing new partnerships and programs to improve the health of members and communities, and to strengthen our health center partners. Job Summary: The Pharmacy Technician is responsible for helping the Pharmacists perform daily tasks to serve customers. Their duties include filling and labeling prescriptions, interacting with customers to answer questions or give them their prescriptions and contacting customers to notify them when their prescription is ready. Job Responsibilities: Supports pharmacy services by stocking, preparing, and distributing medications Helps health care providers and patients by greeting them professionally, answering questions and requests, and referring inquiries to the pharmacist Maintains pharmacy inventory, anticipating needed medications and supplies, placing and expediting orders, verifying receipt, and removing outdated drugs. Ensures separation of 340B drug inventories as applicable Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations Protects patients and employees by adhering to infection-control policies and protocols Prepares medications for pharmacist to dispense by interpreting medication orders and prescriptions, preparing labels, and calculating quantities Required Skills: Previous experience in a pharmacy, retail, medical, or customer service setting Previous experience as a Pharmacy Technician (1-3 years) Experience managing multiple competing priorities; excellent prioritization skills Strong analytical and organizational skills including ability to analyze data to identify trends and communicate them through effective reporting methods Strong attention to detail Excellent oral, written, and verbal communication skills including experience presenting complex information to senior leaders Skilled in exercising initiative, judgement, discretion, and decision making to achieve objectives Quick learner with customer service mindset Physical Nature of the Job: Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the pharmacy and health center Desired Other Skills: Familiarity with 340B program Familiarity with adherence packaging and home delivery Familiarity with the MassHealth ACO program Familiarity with Federally Qualified Health Centers Experience with anti-racism activities, and/or lived experience with racism is highly preferred Qualifications: High School diploma, GED, or equivalent Previous experience in a pharmacy, retail, medical, or customer service setting State licensure/registration ** In compliance with Covid-19 Infection Control practices per Mass.gov recommendations, we require all employees to be vaccinated consistent with applicable law. **