Community Clinic jobs in Silver Spring, MD - 56 jobs

Job Description The Clinical/Technical Education Coordinator, under the direction of the Director of Information Technology and the Director of Human Resources, serves as an integral member of the CCI training and development team. The clinical education coordinator provides leadership, expertise, and services within the areas of technical clinical education (EHR), workflow standardization, and professional development. The position is responsible for developing, implementing, instructing, and managing a broad variety of educational services that facilitate the delivery of high-quality care and contribute to the professional development of CCI's staff. As a member of the health center's integrated team, the Clinical/Technical Education Coordinator fulfills the following KEY FUNCTIONS AND RESPONSIBILITIES to assure the provision of high-quality, patient-centered, coordinated patient care: Technical Develops, updates, and implements provider onboarding competencies in the EHR, policies and procedures, team-based care, and administrative tasks. Shadows new providers during onboarding to instruct and coach them on EHR utilization and best practices Serves as the medical EHR super user and participates in all training that is necessary for the highest functionality of the EHR. Leads the clinical EHR upgrades and ensures that all medical teams are trained in advance of the changes. Provides consultative services and expertise to support the design and implementation of effective technical health center-based educational programs that support the unique practice specialty and environment of individual health centers and facilitate staff involvement. Identifies strategies to assure staff competence with respect to the electronic medical record, new technology or practice innovations, and to facilitate changes in practice or technology to improve outcomes. Delivers a wide variety of employee development and technical subject matter areas training to CCI employees (e.g. eCW, etc.) specialized computer software utilization and agency program objectives and procedures. Administrative Assesses educational and technical professional development needs within the clinical care team based on the scope of practice, development level, and identified career goals of staff. In collaboration with the training and development team, designs, implements and evaluates educational programs and onboarding materials to meet identified needs, assure technical clinical competency of staff, and support the delivery of high-quality training programs. Designs and delivers training programs using multiple means of delivery; develops course materials, program/course objectives and formats, handouts, etc. Develops, implements, interprets and recommends changes in training program policies and procedures. Reviews and evaluates effectiveness of course content, training materials and records, program objectives, procedures, instruction, equipment; develops, recommends and implements modifications; evaluates and writes effectiveness reports. Establishes and fosters professional relationships with trainees, allowing them to be active in their learning. Evaluates trainees progress and achievement, engages in ongoing conversations for monitoring and development and follows-up with supervisor at the completion of training. Sets the highest possible example in conduct, temperament, punctuality, and standards of work. Serve as a role model and resource to all care team members, adhering closely to policies and procedures, practicing the highest standards of performance, answering questions in an informative and clear manner. Identifies unique and creative ways to provide learning experiences, assure accessibility and availability of clinical educational programs to staff. Designs and maintains evaluation strategies to monitor program effectiveness, assess needs and perceptions, and determine the long-term impact of educational interventions. Consistently seeks avenues for self-education to broaden knowledge base and maintain compliance with evidence-based practice. Provides quality customer service and communicates in a HIPAA compliant, culturally sensitive and trauma-informed manner. Works within the policies and procedures of CCI Health Services Inc. Performs other duties determined as necessary by the Director of Information Technology, Director of Human Resources and other CCI leadership. MINIMUM QUALIFICATIONS: Proficiency in all Microsoft Office Programs In-depth knowledge of adult learning styles Demonstrated knowledge of learning Management System Demonstrated ability to utilize varied multimedia tools, including Captivate, Articulate, Storyline, etc. Working familiarity with eCW. Experience working in community health care setting preferable. A thorough understanding and working knowledge of patient confidentiality issues and HIPAA compliance/regulations is essential. Written and oral fluency in English required, Bilingual, Spanish a plus. WORKING CONDITIONS: Working on-site is an essential duty for the job - with opportunity for a limited hybrid work schedule. This position requires travel between CCI sites as needed. Work under stressful conditions within a controlled, enclosed environment daily. Work environment involves exposure to potentially dangerous materials and situations that require extensive safety precautions and may include the use of protective equipment. ADA Category. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. OSHA Category 1. Clinical environment. Possibility of exposure to chemicals and infectious body fluids e.g., HPV, HIV, HEP C, HSV. Why work at CCI? Extensive benefits plan Generous PTO Plan 403B Retirement Plan + Employer match up to 4% Tuition Reimbursement Opportunities Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. Our providers are insured for malpractice under the Federal Tort Claims Act. Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

The Pharmacist is responsible for overseeing the distribution of medications to patients. Their duties include communicating with health center physicians to determine the type of medication and dosage for a patient, taking inventory of pharmaceutical drugs to reorder them based on local demand and interacting with pharmacy patients/customers to give them their prescriptions and answer medication questions. The Pharmacist will control medications by monitoring drug therapies, advising interventions. Additionally, completing pharmacy operational requirements by organizing and directing technicians' workflow, verifying their preparation, and labeling of pharmaceuticals, and verifying order entries, charges, and inspections. RESPONSIBILITIES: Provides pharmacy information by answering questions and requests of health care professionals and counseling patients on drug therapies. Develops clinic staff's pharmacy knowledge by participating in clinical programs and training pharmacy staff, students, interns, residents, and health care professionals. Complies with state and federal drug laws and regulations. Maintains records for controlled substances and removes outdated and damaged drugs from the pharmacy inventory. Maintains separate 340B drug inventory as appropriate. Supervises the work results of support personnel. Maintains current registration. Protects patients and technicians by adhering to infection-control protocols. Maintains a safe and clean working environment by complying with procedures, rules, and regulations. Contributes to team effort by accomplishing related results as needed. Other duties and responsibilities as assigned and necessary to successfully oversee Pharmacy Services. REQUIRED SKILLS: Ensure safe prescribing and dispensing of medication. Knowledge of FDA, BOP, and all applicable regulations Ability to manage processes and develop implementation strategies. Knowledge of retail pharmacy legal compliance Familiarity with adherence packaging and home delivery Previous experience in a pharmacy, retail, medical, or customer service setting Strong analytical and organizational skills including the ability to analyze data to identify trends and communicate them through effective reporting methods. Strong attention to detail. Excellent oral, written, and verbal communication skills including experience presenting complex information to senior leaders. Skilled in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve objectives. DESIRED OTHER SKILLS: Familiarity with 340B program. Familiarity with HRSA and Joint Commission. Familiarity with Federally Qualified Health Centers. QUALIFICATIONS: Graduate degree from an accredited pharmacy college recognized by the American Council of Pharmaceutical Education (ACPE). One (1) year related experience. Valid State of Maryland Pharmacist license. Board eligible. CPR or CPR/AED certificate. WORKING CONDITIONS: Proper and professional grooming is always expected. Prolonged periods of standing, bending or working at a desk on a computer. The ability to lift (up to 15lbs) is required. Work under stressful conditions within a controlled enclosed environment daily. The work environment involves exposure to potentially dangerous materials and situations that require extensive safety precautions and may include the use of protective equipment. ADA Category. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. OSHA Category 1. Clinical environment. Possibility of exposure to chemicals and infectious body fluids e.g., HPV, HIV, HEP C, HSV. Additional Information: Hours of Operation: Monday - Friday 8:00 - 4:30pm This position will be 100% on-site, customer facing at CCI's Gaithersburg/Ora Glen location and other locations where pharmacy duties are assigned Why work at CCI? Extensive benefits plan including PTO 403B Retirement Plan + Employer match up to 4% Tuition reimbursement opportunities Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. Our providers are insured for malpractice under FTCA. Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

Job Description CCI Health Services mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone. The Scheduling Specialist (SS) serves as the primary scheduler for CCI patients. For all other matters, the SS directs patients to the appropriate Health Center personnel. KEY FUNCTIONS & RESPONSIBILITIES: Answers the telephone promptly in adherence to AIDET protocols. Works cohesively and collaboratively with the entire team to answer all incoming calls. Routes calls to the appropriate area. Communicates phone messages as needed via phone notes or flags. Works to fill all available appointment slots according to CCI Scheduling Guidelines. Documents patient information in the registration field. Attends daily huddles and provides updates to the team as appropriate. Verifies insurance at the time of scheduling. Completes outreach calls to new Managed Care Organization (MCO) patients in order to schedule them for visits. Monitors desktop to retrieve contact information for patients requesting appointments through the patient portal or hospital discharge. Working on-site is an essential duty for the job. EDUCATION AND EXPERIENCE: Requires a High School Diploma or GED. Must have at least one year of relevant work experience, preferably in a medical setting or an equivalent combination of training and experience. Ability to navigate information on the internet and within an Electronic Health Record. OTHER SKILLS AND ABILITIES: Bilingual (fluent in English/Spanish). Must possess excellent communication and interpersonal skills. Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation. Ability to document messages that include a summary of the relevant details. WORKING CONDITIONS: Proper and professional grooming is always expected. Prolonged periods of standing, bending or working at a desk on a computer. The ability to lift (up to 15lbs) is required. Work under stressful conditions within a controlled enclosed environment daily. The work environment involves exposure to potentially dangerous materials and situations that require extensive safety precautions and may include the use of protective equipment. Why work at CCI? Extensive benefits plan including PTO 403B Retirement Plan + Employer match up to 4% Tuition reimbursement opportunities Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. Our providers are insured for malpractice under FTCA. Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

Job Description The Obstetrician/Gynecologist will be responsible under the direction of the Health Center Medical Director to deliver primary care commensurate with training and experience to CCI Health Services patients. The Obstetrician/Gynecologist is responsible for delivering care appropriate for an out-patient, primary care community health center practice with a multicultural, multilingual patient population. As a member of the health center's integrated care team, the Obstetrician/Gynecologist will fulfill the following KEY FUNCTIONS AND RESPONSIBILITIES towards the provision of patient-centered, coordinated patient care: Interview new patients to assess their symptoms, needs, or problems; record and utilize their medical history for diagnosis. Provide treatment to minors with or without accompanying parents. Collect, record, and maintain patient information, such as medical histories, reports, and examination results. Care for and treat women during prenatal, natal, and postnatal periods. Perform well-women exams that include pap smears, and pelvic, and breast exams. Treat diseases of female organs. Prescribe or administer therapy, medication, and other specialized medical care to treat or prevent illness, disease, or injury which may include order and analyzing necessary tests, screenings, biopsies, scans, etc. to effectively diagnose a problem. Complete medical charts within expected time frames. Analyze records, reports, test results, or examination information to diagnose the medical condition of the patient. Explain procedures and discuss test results or prescribed treatments with patients. Conduct follow-ups with patients to monitor and track their condition progress and reevaluate treatments as necessary. Advise patients and community members concerning diet, activity, hygiene, and disease prevention. Counsel patients on safe sex practices and preventative medicine practices Refer patient to a medical specialist or another practitioner when necessary. Consult with/or provide consulting services to other physicians. Participate in peer reviews, performance improvement activities, and audits. Provide quality medical care according to CCI Health Services' standards on quality assurance. Provide clinical supervision of nurses and medical assistants in the area of specific support services for patient care delivery. Attend all internal provider meetings, and committees, as necessary and/or required by CCI. Perform all duties and services in full compliance with internal and external requirements. May provide supervision and/or clinical support for Physician Assistants and Nurse Practitioners. May instruct medical students and/or residents in procedures for diagnosis and treatment of diseases and injuries, contraception, options counseling, and LARC procedures. Working on-site is an essential duty for the job. Other duties or responsibilities as assigned by the Health Center Medical Director or Chief Medical Officer. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of the principles and practice of Obstetrician/Gynecologist medicine. Knowledge of the state and federal laws pertaining to medicine and to community health centers. Knowledge of the structure and function of community health centers. Skill in communicating effectively with patients and their families. Skill in establishing and maintaining effective working relationships with other employees, patients, and public. Continue personal education on current medical practices and innovations by reading medical journals, attending conferences, etc. MINIMUM QUALIFICATIONS: Must be in possession of a valid license to practice medicine in the State of Maryland. Have a thorough knowledge of the principles and practices of medicine and allied services commensurate with training. Board Certification or appropriate eligibility in Obstetrician/Gynecologist is required. Current BLS certification. Demonstrate a special interest in community medicine; prior FQHC experience is a plus. Ability to relate to culturally diverse patients and community. Why work at CCI? Extensive benefits plan Generous PTO Plan 403B Retirement Plan + Employer match up to 4% Tuition Reimbursement Opportunities Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. Our providers are insured for malpractice under FTCA. Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

Job Description We are looking for Medical Assistants to perform clinical and administrative tasks for both Pediatric and Adult patients under the direct supervision of a licensed physician. The MA will assist with patient preparation for exams, minor office procedures, and with the examination and education of patients. The MA supports other members of the clinical team by assuring optimal patient flow. Key Functions & Responsibilities Greet patients and family members in a courteous manner. Screen patients and document information accurately in patient's chart. Escort patients to treatment room, preparing patient with clear instructions. Prepare patients for examination and perform routine screening tests. Measure and record vital signs. Assist with medical procedures. Perform Phlebotomy, EKG, and collection of lab specimens. Educate patients and family members concerning the visit and procedures performed. Provide all proper discharge and follow up instructions to patients. Perform outreach calls to patients and specialty offices as requested. Check electronic outbox of providers and address urgent issues. Complete EHR data entry Adhere to all safety protocols including standard precautions, transmission-based precautions, and other infection control policies. Minimum Qualifications High School graduate, or equivalent. 1 year experience is preferred; not required. Must have current MA Certificate from an accredited school. Current BLS/CPR certification required. Ability to maintain quality, safety, and / or infection control standards. Knowledge of methods, procedures and protocols, including federal, state and local laws handling and disposal of hazardous biochemical waste products. Communication skills (including appropriate medical terminology) Ability to use good reasoning and judgment to react calmly in emergency situations. Electronic Medical Record (EMR) experience preferred. Bilingual in English and Spanish preferred Why work at CCI? Extensive benefits plan including PTO 403B Retirement Plan + Employer match up to 4% Tuition reimbursement opportunities Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. Our providers are insured for malpractice under FTCA. Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

Core faculty members within the Family Medicine Residency Program will have a significant role in the education and supervision of resident physicians and will devote a significant portion of their entire effort to resident education and/or administration, and must, as a component of their activities, teach, evaluate, and provide formative feedback to resident physicians. KEY FUNCTIONS & RESPONSIBILITIES: Clinical Responsibilities: Demonstrate commitment to the delivery of safe, equitable, high-quality, cost-effective, patient-centered care. Examine, diagnose, and treat patients of all ages and stages in life as is appropriate in the practice of full-scope outpatient primary care. Plan and implement medical care programs for patients, from birth through adulthood. Determine nature and extent of disease or injury, and prescribe and administer treatment and therapy for acute and chronic illness and preventative health practices. Adhere to evidence-based medical guidelines and standards approved by irrefutable practice societies, CCI's Board of Directors and Performance Improvement Committee. Complete electronic medical records within expected time frames with target encounters 16 to 22 per day. Other clinical duties and responsibilities as assigned by the Program Director, DIO, Chief Medical Officer, or designee. May provide clinical supervision for Physician Assistants and Nurse Practitioners. May provide clinical consultation to other providers at CCI. Knowledge of the principles and practice of medicine (including preventive care and acute/chronic disease management). Practical experience with using EMRs and general office software and applications. Knowledge of the state and federal laws pertaining to medicine and to community health centers. Knowledge of the structure and function of community health centers. Skill in communicating effectively with patients and their families. Skill in establishing and maintaining effective working relationships with other employees, patients, and the general public. Teaching/Precepting Responsibilities: Role model the core standards of medical practice and professionalism to all learners, including: Punctuality to clinic and meetings Timely response to email communications Prompt co-signing of resident progress notes based on organizational policy Keen attention to sharing the general workload of the faculty Adherence to the program's 3-month notification policy regarding schedule changes Demonstrate a strong interest in the education of resident physicians, including devoting sufficient time to the educational program to fulfill supervisory and teaching responsibilities. Administer and maintain an educational environment conducive to educating residents. Regularly precept resident physicians in the outpatient setting in the practice of full scope Family Medicine. Regularly prepare and administer didactic presentations and procedural workshops for resident physicians and medical students. Regularly provide supervision during didactic and procedural workshops. Instruct medical students and external resident rotators in the practice of full scope outpatient Family Medicine and procedures for diagnosis and treatment of diseases and injuries. Commitment of 60% professional effort dedicated to teaching, administration, scholarly activity, and supervising resident patient care within the program (based on 1.0 FTE). Administrative Responsibilities: Demonstrate knowledge of, or willingness to learn, ACGME Family Medicine program requirements. Develop and administer a well-tailored educational and training curriculum for residents throughout the program, as well as being principally responsible for curricular elements as assigned by the Program Director. Participate in intradepartmental, interdisciplinary, and interinstitutional collaboration to ensure integration of the curriculum across the various clinic, didactic and elective experiences. Regularly meet with and advise assigned advisees to support their successful completion of residency training. Support resident selection of elective rotations and scholarly activity to advance resident milestones, resident-directed career goals, and residency objectives. Develop, administer, coach, and maintain residents on individualized learning plans, performance improvement plans, remediation plans, and the like in concert with the Program Director and other necessary faculty and FMP staff. Regularly provide formative and summative feedback to and complete evaluations for resident physicians (and medical students and external resident rotators) based on the ACGME Milestones. Provide feedback and complete all required evaluations in a timely fashion (e.g., resident and program evaluations). Regularly participate in organized clinical discussions, rounds, journal clubs, conferences, etc. Pursue faculty development at least annually designed to enhance skills, in topic areas including educators and evaluators, quality improvement, eliminating health inequities, patient safety, faculty and residents' well-being, practice-based learning and improvement efforts. Participate in peer review and performance improvement activities and audits. Participate in and actively engage in residency committees including clinical competency and program evaluation. Attend and participate in meetings (on- and off- site e.g. faculty retreats) and/or committees, as necessary and/or required by the Program Director, Chief Medical Officer or designee, or CCI. Participate in additional medical projects or other duties or responsibilities as assigned by the Program Director, Chief Medical Officer or designee. Commitment of 40% professional effort dedicated to patient care without residents (based on 1.0 FTE). Commitment of 60% professional effort dedicated to teaching, administration, scholarly activity, and supervising resident patient care within the program (based on 1.0 FTE). KNOWLEDGE, SKILLS, AND ABILITIES: Competency and interest in supervising resident physicians in the Adult Inpatient Family Medicine setting. Competency and interest in supervising resident physicians in gynecological procedures, pregnancy-related care, inpatient pediatric, skilled nursing and home-based care settings, preferred. Current or past experience teaching medical students or residents. Current or past experience creating educational curricula. Knowledge of the structure of Federally Qualified Health Centers. MINIMUM QUALIFICATIONS: Medical degree (MD or DO) from an accredited medical school. Completion of an accredited residency program in Family Medicine. Board certification in Family Medicine. Full scope outpatient Family Medicine primary care competency and experience. Valid and unrestricted medical license in the state of Maryland (CDS and DEA licenses). Current BLS certification. Strong commitment to cultural competence, diversity, and inclusion. Availability to work on site daily (M-F). Ability to work collaboratively in a multidisciplinary team and contribute to a positive work environment. Dedication to lifelong learning and professional development, with a focus on scholarly activity. Computer skills and experience with electronic medical records. Fluency in English. WORKING CONDITIONS: Proper and professional grooming is always expected. Prolonged periods of standing, bending or working at a desk on a computer. The ability to lift (up to 15lbs) is required. Work under stressful conditions within a controlled enclosed environment daily. The work environment involves exposure to potentially dangerous materials and situations that require extensive safety precautions and may include the use of protective equipment. ADA Category. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. OSHA Category 1. Clinical environment. Possibility of exposure to chemicals and infectious body fluids e.g., HPV, HIV, HEP C, HSV. BENEFITS & PERKS: Health, Dental, and Vision for you and your family. Paid Time Off (PTO), 10 paid holidays, plus mental health days. CCI also has a 403B retirement plan with an employer match up to 6%, and tuition reimbursement. ** CCI Health Services is an Equal Opportunity Employer **

Job Description CCI Health Services' mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone. CCI Health Services is seeking a Patient Representative to act as the point of contact by greeting patients and visitors in person and over the phone and directing them to the appropriate Health Center personnel. The Patient Representative will assure that the provision of high-quality; cost-efficient, culturally sensitive services complies with all Federal, State, and Local agency policies and procedures. Minimum Qualifications: Minimum High School diploma, an AA or BS degree preferred or commensurate experience. Must have at least one year of relevant work experience, preferably in a medical setting or an equivalent combination of training and experience to perform office routines and clerical support functions. Current CPR certification preferred. Customer service required. Computer skills required.

Job Description CCI Health Services' mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone. TRAINING: Attends breastfeeding training, monthly breastfeeding meetings, and clinic staff meetings. Observes other peer counselors or breastfeeding experts helping mothers breastfeed. Reads assigned books or materials about breastfeeding. KEY FUNCTIONS AND RESPONSIBILITIES: Provides breastfeeding information and support to pregnant and breastfeeding participants, including telling participants about the benefits of breastfeeding, overcoming common barriers, and getting a good start with breastfeeding. Assists participants with preventing and handling common breastfeeding concerns. Counsels WIC pregnant and breastfeeding mothers by telephone or in the clinic at designated scheduled intervals following the Loving Support Through Peer Counseling model Assists with planning and facilitating breastfeeding classes. Provides breastfeeding classes to other programs when needed. Serves as the clinic advocate for breastfeeding, as observed by the Manager. Issues breast pumps following agency protocols for mothers who are separated from their babies or who are experiencing breastfeeding problems, making appropriate referrals when more complex problems occur. Appropriately documents breast pumps and other breastfeeding aids upon issuance. Provides referrals, according to clinic-established protocols, to: WIC nutritionist Breastfeeding Services manager or Lactation Consultant Mothers Physician Programs in the community. Keeps accurate records of all contacts made with the participants daily using the WOW system. Promotes a breastfeeding-friendly clinic by having bulletin boards with breastfeeding pictures and having breastfeeding materials available for participants. Respects each participant by keeping her information strictly confidential OTHER FUNCTIONS/RESPONSIBILITIES: May be asked to assist participants in the hospitals. Available for travel for training or to fill in for other staff during work hours. Ability to work on-site is an essential duty for this position. INFORMS PARTICIPANTS ABOUT THE WIC PROGRAM: Proactively offers participants information and materials about other community resources. Provides complete information on the certifying process. Provides correct information on Rights and Responsibilities, Program benefits, WIC foods and vendors, and the proper use of eWIC card. INFORMATION TECHNOLOGY: Performs computer record file maintenance and updates in a timely manner. Accurately performs daily data entry and eWIC benefits issuance. Makes appointments and transfers according to established policies. Properly maintains computers, printers, and other office equipment. EDUCATION AND EXPERIENCE: Requires a High School Diploma or GED. MUST have at least one year of relevant work experience, preferably in a medical setting or an equivalent combination of training and experience to perform office routines and clerical support functions. Some customer service required. MUST have breastfed for at least 6 months. MUST have some previous experience with WIC as a staff or participant. OTHER SKILLS AND ABILITIES: Must be fluent in English and Spanish. Must possess excellent communication and interpersonal skills to greet patients and visitors in person or over the phone, and to direct them accordingly. Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation. Ability to read and write to update participant information/forms, accurately communicate phone messages, and respond to visitors and callers as needed. WORKING CONDITIONS: Proper and professional grooming is always expected. Prolonged periods of standing, bending or working at a desk on a computer. The ability to lift (up to 15lbs) is required. Work under stressful conditions within a controlled enclosed environment daily. The work environment involves exposure to potentially dangerous materials and situations that require extensive safety precautions and may include the use of protective equipment. ADA Category. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. OSHA Category 1. Clinical environment. Possibility of exposure to chemicals and infectious body fluids e.g., HPV, HIV, HEP C, HSV.

Job Description The Billing Specialist will perform a range of responsibilities requiring data analysis, critical evaluation, and sound judgment, including maintaining billing software, appealing denied claims, and recording late payments . KEY FUNCTIONS AND RESPONSIBILITIES Review and research forms documenting patient visit information, making corrections to amounts due from patients and insurance as needed. Contact insurance companies to verify patient coverage, determine schedules of payors, and obtain detailed information regarding benefits. Compute total bills showing amounts to be paid by both insurance and patients. Examine patient bills for accuracy and completeness, obtaining any missing information to ensure proper billing. Prepare, review, and transmit claims using billing software, including both electronic and paper claim processing. Follow up on unpaid claims within standard billing cycle timeframes. Respond to all patient and insurance inquiries related to assigned accounts in a timely and professional manner. Audit claims, accounts, payers, and vouchers; prepare adjustment reports to substantiate individual transactions and resolve payment issues. Provide support to clinics and attend external meetings as required. Review, investigate, and correct errors, documenting inconsistencies in practice management system entries, documents, and reports. Maintain working knowledge of HCPCS, CPT, ICD, and revenue codes using appropriate manuals and resources (both hard-copy and online) to facilitate accurate billing. Achieve productivity goals as established by management. Perform essential duties, assist colleagues, and complete other tasks assigned by management upon finishing own assignments. Coordinate communications with payers to ensure accurate billing practices, enhance reimbursement opportunities, achieve cash collection targets, and maintain accounts receivable (A/R) over 120 days at or below target levels. MINIMUM REQUIREMENTS: Certified Coder and/or Revenue Cycle Specialist preferred. Minimum of two (2) years of experience as a medical biller or coder required. Strong attention to detail with the ability to thrive in a fast-paced environment. Experience and/or knowledge of FQHC billing guidelines and procedures preferred. Solid understanding of billing software and electronic medical record (EMR) systems. Maintain current knowledge of insurance guidelines, including Medicare and state Medicaid programs. Proficient in CPT and ICD-10 coding. OTHER SKILLS AND ABILITIES: Strong multitasking abilities and effective time management skills. Excellent written and verbal communication skills. Outstanding problem-solving and organizational abilities. Advanced computer literacy and strong interpersonal skills. Thorough understanding of the full revenue cycle, including processing claims, resolving denials, maximizing reimbursement, and managing accounts receivable (A/R). Knowledge of billing, reimbursement procedures, and third-party regulations. Experience with eClinicalWorks (eCW) is a plus. Familiarity with healthcare governing agency policies and procedures. Knowledge of medical terminology. Strong interpersonal and human relations skills. Ability to work independently as well as collaboratively within a team. Comfortable working in a fast-paced environment. Skilled in interpreting accounts and records, developing spreadsheets, and generating reports. Capable of performing basic bookkeeping and compiling statistical data. Proficient in operating a personal computer and various office equipment. Ability to prepare reports and maintain organized records and files. Skilled in extracting relevant data from conversations and documents. Committed to maintaining confidentiality and ensuring the privacy and security of protected health information in compliance with HIPAA requirements. Demonstrates and promotes a standard of excellence in all duties and interactions with patients, colleagues, and external contacts. Performs other duties or special projects as assigned. WORKING CONDITIONS: Must be able to stand, bend, or work at a computer workstation for extended periods. Ability to safely lift and carry items up to 15 lbs. is required. Why work at CCI? Extensive benefits plan including PTO 403B Retirement Plan + Employer match up to 4% Tuition reimbursement opportunities Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. Our providers are insured for malpractice under FTCA. Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

Job Description The WIC - CPPA Nutrition Assistant I plays a crucial role in supporting the health and nutrition of women, infants, and children within the community. This position involves assisting clients in accessing nutritional resources and education, ensuring they receive the necessary support to lead healthier lives. The Nutrition Assistant will work closely with registered dietitians and other health professionals to provide tailored nutritional guidance and support. By fostering a welcoming and informative environment, the assistant will help clients navigate the WIC program effectively. Ultimately, this role contributes to the overall well-being of families, promoting better health outcomes through proper nutrition and education. Minimum Qualifications: High school diploma or equivalent. Experience in a customer service role, preferably in a healthcare or community service setting. Basic knowledge of nutrition and health principles. Preferred Qualifications: Associate's degree in nutrition, dietetics, or a related field. Bilingual skills to effectively communicate with a diverse client base. Previous experience working with WIC or similar health programs. Responsibilities: Assist clients in completing WIC applications and recertifications, ensuring all necessary documentation is collected and processed. Provide basic nutrition education to clients, including information on healthy eating, breastfeeding, and food preparation. Maintain accurate records of client interactions and services provided, ensuring compliance with WIC program guidelines. Support the distribution of food benefits and vouchers to eligible clients, ensuring they understand how to utilize these resources. Collaborate with team members to organize community outreach events and workshops aimed at promoting nutrition and health awareness. Skills: The required skills for this position include strong communication abilities, which are essential for effectively conveying nutritional information to clients. Organizational skills are vital for maintaining accurate records and managing client documentation efficiently. Empathy and interpersonal skills are necessary to create a supportive environment for clients seeking assistance. Preferred skills, such as bilingual communication, enhance the ability to serve a diverse population, ensuring that language barriers do not hinder access to vital resources. Overall, these skills are utilized daily to foster positive client relationships and promote health education within the community. Why work at CCI? Extensive benefits plan including PTO 403B Retirement Plan + Employer match up to 4% Tuition reimbursement opportunities Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. Our providers are insured for malpractice under FTCA. Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

The Family Medicine Clinician provides direct patient care commensurate to their training and experience, and in collaboration with CCI staff members. The care provided is appropriate for an out-patient, primary care community health center with a multicultural, multilingual patient population. As a member of the health center's integrated care team the Family Medicine Clinician will fulfill the following KEY FUNCTIONS AND RESPONSIBILITIES towards the provision of patient-centered, coordinated, patient care: Examine, diagnose, and treat patients. Provide treatment to minors with or without accompanying parents. Adhere to evidence-based medical guidelines and standards approved by CCI's Board and Performance Improvement Committee. Complete electronic medical records in expected time frames. Participate in peer review and performance improvement activities and audits. Attend and participate in meetings and/or committees, as necessary and/or required by CCI. Participate in additional medical projects as assigned. May provide consultation to other providers at CCI. May instruct medical students and/or residents in procedures for diagnosis and treatment of diseases and injuries. Flexibility to work at any CCI location assigned. Working on-site is an essential duty for the job. Other duties or responsibilities as assigned by the Chief Medical Officer or designee. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of the state and federal laws pertaining to medicine and to community health centers. Knowledge of the principles and practice of medicine (including preventive care and acute/chronic disease management). Knowledge of the structure and function of community health centers. Skill in communicating effectively with patients and their families. Skill in establishing and maintaining effective working relationships with other employees, patients, and the public. Computer skills required. Knowledge/experience with Electronic Medical Records (EMR) is a plus. Flexibility to work at different CCI locations. The ability to speak and write English fluently. Bilingual (English/Spanish) preferred. MINIMUM QUALIFICATIONS: Must be in possession of a valid license to practice medicine in the State of MD. Women's Health experience, preferred. Maryland CDS and DEA licenses. Current BLS/CPR certification. Board Certification preferred. Board eligibility is required. Demonstrate a special interest in community medicine. Ability to relate to culturally diverse patients and community. WORKING CONDITIONS: Proper and professional grooming is always expected. Prolonged periods of standing, bending or working at a desk on a computer. The ability to lift (up to 15lbs) is required. Work under stressful conditions within a controlled enclosed environment daily. The work environment involves exposure to potentially dangerous materials and situations that require extensive safety precautions and may include the use of protective equipment. ADA Category. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. OSHA Category 1. Clinical environment. Possibility of exposure to chemicals and infectious body fluids e.g., HPV, HIV, HEP C, HSV. Why work at CCI? Extensive benefits plan Generous PTO Plan 403B Retirement Plan + Employer match up to 4% Tuition Reimbursement Opportunities Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. Our providers are insured for malpractice under FTCA. Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

Community Clinic, Inc. (CCI) is a nonprofit, community-based health care agency serving residents of Montgomery and Prince George's counties who are uninsured or under-insured and others. CCI welcomes adults and children in need of primary health care and WIC nutrition education and food supplement services, provided in 11 accessible locations. CCI is committed to your good health and has been serving the community since 1972. Our expert, dedicated and certified staff are well-trained and friendly. If you are looking for a patient-centered medical home, we can offer you a full array of primary care and WIC services to get well and stay healthy. Job Description Provide quality therapeutic counseling and testing services to individuals, families and groups within the mental health program and other programs as directed. Provide case management services as appropriate. Assist in on-going development and evaluation of the sexual abuse/assault and domestic violence programs as assigned by supervisor. Maintain confidentiality of records relating to clients' treatment. Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships. Collect information about clients through interviews, observation, or tests. Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes. Guide clients in the development of skills or strategies for dealing with their problems. Develop and implement treatment plans based on clinical experience and knowledge. Fill out and maintain client-related paperwork, including federal- and state-mandated forms, client diagnostic records, and progress notes. Prepare and maintain all required treatment records and reports. Evaluate clients' physical or mental condition, based on review of client information. Collaborate with other staff members to perform clinical assessments or develop treatment plans. Refer patients, clients, or family members to community resources or to specialists as necessary. Act as client advocates to coordinate required services or to resolve emergency problems in crisis situations. Modify treatment activities or approaches as needed to comply with changes in clients' status. Counsel family members to assist them in understanding, dealing with, or supporting clients or patients. Discuss with individual patients their plans for life after leaving therapy. Meet with families, probation officers, police, or other interested parties to exchange necessary information during the treatment process. Monitor clients' use of medications. Learn about new developments in counseling by reading professional literature, attending courses and seminars, or establishing and maintaining contact with other social service agencies. Gather information about community mental health needs or resources that could be used in conjunction with therapy. Coordinate or direct employee workshops, courses, or training about mental health issues. Qualifications Licensed Clinical Social Worker (LCSW-C) Minimum 3 years providing clinical care and/or care coordination to children and families with mental health needs. Ability to communicate on any level required to meet the demands of the position. Ability to review and interpret treatment plans. Ability to define problems, collect and interpret data, establish facts, draw valid conclusions and process work to completion. Bi-lingual (Spanish and English) capabilities in reading, writing and speaking preferred. Ability to effectively present information and respond to questions from families, members, and providers. Ability to provide crisis intervention services to members under the supervision of the Behavioral Health Manager. Prior experience collaborating with physicians and other health care providers, social service agencies, and/or education system. Additional Information All your information will be kept confidential according to EEO guidelines.

CCI Health Services' mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone. Under the supervision of the Chief People Officer, the Corporate Compliance Director is responsible for overseeing claims management activities, including but not limited to the management and processing of any claims-related activities and serving as the claims point of contact daily. The Corporate Compliance Director maintains the compliance function thru on-going monitoring of compliance requirements, risk assessment analysis, and business decisions that impact the compliance program and responsible for updating all relevant procedures and manuals. RESPONSIBILITIES AND DUTIES (ON A DAILY BASIS): Compliance (CCD) • Participates in the definition and development of corporate policies and procedures. • Serves as first responder and processor for all claims, lawsuits, subpoenas, depositions, and externally filed grievances. • Generates and reviews claims, leases, MOUs, Contracts, BAAs, and other documents as needed. • Provides knowledge and enforcement of rules, regulations and requirements for all funders and quality designations. • Assumes the ultimate responsibility for ensuring that the organization conducts its business in compliance with applicable state and federal laws and regulations. • The Corporate Compliance Director is responsible for overseeing claims management activities including but not limited to, the management and processing of any claims-related activities and serving as the claims point of contact. • Manages and oversees the claims process of the Federal Tort Claims Act (FTCA) and serves as the claims point of contact. • Develops, initiates, implements, maintains, and revises policies and procedures for the general operation of the Compliance Program and its related activities to prevent illegal, unethical, or improper conduct. Manages day-to-day operations of the Program. • Developing policies and programs that encourage managers and employees to report suspected fraud and other improprieties without fear of retaliation. • Develops and periodically reviews and updates Standards of Conduct to ensure continuing currency and relevance in providing guidance to management and employees. • Collaborates with other departments (e.g., Risk Management, Operations, etc.) to direct compliance issues to appropriate existing channels for investigation and resolution. • Responds to alleged violations of rules, regulations, policies, procedures, and Standards of Conduct by evaluating or recommending the initiation of investigative procedures. Develops and oversees a system for uniform handling of such violations. • Acts as an independent review and evaluation body to ensure that compliance Issues/concerns within the organization are being appropriately evaluated, investigated and resolved. • Monitors, and as necessary, coordinates compliance activities of other departments to remain abreast of the status of all compliance activities and to identify trends. • Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues and provides general guidance on how to avoid or deal with similar situations in the future. • Provides reports on a regular basis, and as directed or requested, to keep senior management informed of the operation and progress of compliance efforts, progress of implementation, and assisting these components in establishing methods to improve efficiency and quality of services, and to reduce the vulnerability to fraud, abuse, and waste. • Ensures proper reporting of violations or potential violations to duly authorized enforcement agencies as appropriate and/or required. • Establishes and provides direction and management of compliance emails. • Institutes and maintains an effective compliance communication program for CCI, including promoting (a) use of the Compliance email; (b) heightened awareness of Standards of Conduct, and (c) understanding of new and existing compliance issues and related policies and procedures. • Works with the departments external to Human Resources, as appropriate, to develop an effective compliance training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers. • Monitors the performance of the Compliance Program and relates activities on a continuing basis, taking appropriate steps to improve its effectiveness. • Advises the Chief People Officer, the Chief Executive Officer, the Board of Directors, and other senior leaders on compliance activities conducted by and/or risks facing CCI. • Presents Compliance activities and reports to senior leadership and/or the Board of Directors quarterly. More frequent reporting may be required. As the CCD, the incumbent has responsibility for: • Establishing a compliance committee; • Developing, implementing, and monitoring the general Compliance Program education and training schedule; • Developing effective lines of communication; • Enforcing standards through well publicized disciplinary guidelines and developing policies addressing dealings with sanctioned individuals; • Conducting periodic risk assessments and response plans; • Conducting internal monitoring and auditing; and • Responding promptly to detect offenses, developing corrective action, and reporting findings to appropriate regulators, as appropriate, via established channels. EDUCATION AND SKILLS: • Master's degree in human resources, Organizational Compliance, Organizational Development or a similar designation required; Juris Doctorate degree preferred. • At least three (3) years' experience as a compliance officer or practicing ligation lawyer. • Experience in health care and employment related law strongly preferred. • Must be well versed in the compliance environment to anticipate and prepare for potential issues and manage the risk and regulatory affairs of community clinics with offices in multiple locations. • Ability to operate as an effective tactical as well as strategic thinker. • Familiarity with operational, financial, quality assurance, and human resource procedures and regulations is a must. • Change management capabilities that can impact the CCI. • Ability to work independently and effectively. • Plan and execute long-term strategy around driving organizational change. • Knowledge of research methods and techniques utilized to assemble, organize, and present in written or oral form statistical, financial, or information derived from a variety of sources. • Knowledge of the laws, ordinances, and other requirements governing community clinics. • Strong oral and written communication skills. WORKING CONDITIONS: • Prolonged periods of standing, bending or working at a desk on a computer. • The ability to lift (up to 15lbs) is required. • Working on site is an essential requirement of the job.

The Clinical/Technical Education Coordinator, under the direction of the Director of Information Technology and the Director of Human Resources, serves as an integral member of the CCI training and development team. The clinical education coordinator provides leadership, expertise, and services within the areas of technical clinical education (EHR), workflow standardization, and professional development. The position is responsible for developing, implementing, instructing, and managing a broad variety of educational services that facilitate the delivery of high-quality care and contribute to the professional development of CCI's staff. As a member of the health center's integrated team, the Clinical/Technical Education Coordinator fulfills the following KEY FUNCTIONS AND RESPONSIBILITIES to assure the provision of high-quality, patient-centered, coordinated patient care: Technical Develops, updates, and implements provider onboarding competencies in the EHR, policies and procedures, team-based care, and administrative tasks. Shadows new providers during onboarding to instruct and coach them on EHR utilization and best practices Serves as the medical EHR super user and participates in all training that is necessary for the highest functionality of the EHR. Leads the clinical EHR upgrades and ensures that all medical teams are trained in advance of the changes. Provides consultative services and expertise to support the design and implementation of effective technical health center-based educational programs that support the unique practice specialty and environment of individual health centers and facilitate staff involvement. Identifies strategies to assure staff competence with respect to the electronic medical record, new technology or practice innovations, and to facilitate changes in practice or technology to improve outcomes. Delivers a wide variety of employee development and technical subject matter areas training to CCI employees (e.g. eCW, etc.) specialized computer software utilization and agency program objectives and procedures. Administrative Assesses educational and technical professional development needs within the clinical care team based on the scope of practice, development level, and identified career goals of staff. In collaboration with the training and development team, designs, implements and evaluates educational programs and onboarding materials to meet identified needs, assure technical clinical competency of staff, and support the delivery of high-quality training programs. Designs and delivers training programs using multiple means of delivery; develops course materials, program/course objectives and formats, handouts, etc. Develops, implements, interprets and recommends changes in training program policies and procedures. Reviews and evaluates effectiveness of course content, training materials and records, program objectives, procedures, instruction, equipment; develops, recommends and implements modifications; evaluates and writes effectiveness reports. Establishes and fosters professional relationships with trainees, allowing them to be active in their learning. Evaluates trainees progress and achievement, engages in ongoing conversations for monitoring and development and follows-up with supervisor at the completion of training. Sets the highest possible example in conduct, temperament, punctuality, and standards of work. Serve as a role model and resource to all care team members, adhering closely to policies and procedures, practicing the highest standards of performance, answering questions in an informative and clear manner. Identifies unique and creative ways to provide learning experiences, assure accessibility and availability of clinical educational programs to staff. Designs and maintains evaluation strategies to monitor program effectiveness, assess needs and perceptions, and determine the long-term impact of educational interventions. Consistently seeks avenues for self-education to broaden knowledge base and maintain compliance with evidence-based practice. Provides quality customer service and communicates in a HIPAA compliant, culturally sensitive and trauma-informed manner. Works within the policies and procedures of CCI Health Services Inc. Performs other duties determined as necessary by the Director of Information Technology, Director of Human Resources and other CCI leadership. MINIMUM QUALIFICATIONS: Proficiency in all Microsoft Office Programs In-depth knowledge of adult learning styles Demonstrated knowledge of learning Management System Demonstrated ability to utilize varied multimedia tools, including Captivate, Articulate, Storyline, etc. Working familiarity with eCW. Experience working in community health care setting preferable. A thorough understanding and working knowledge of patient confidentiality issues and HIPAA compliance/regulations is essential. Written and oral fluency in English required, Bilingual, Spanish a plus. WORKING CONDITIONS: Working on-site is an essential duty for the job - with opportunity for a limited hybrid work schedule. This position requires travel between CCI sites as needed. Work under stressful conditions within a controlled, enclosed environment daily. Work environment involves exposure to potentially dangerous materials and situations that require extensive safety precautions and may include the use of protective equipment. ADA Category. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. OSHA Category 1. Clinical environment. Possibility of exposure to chemicals and infectious body fluids e.g., HPV, HIV, HEP C, HSV. Why work at CCI? Extensive benefits plan Generous PTO Plan 403B Retirement Plan + Employer match up to 4% Tuition Reimbursement Opportunities Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. Our providers are insured for malpractice under the Federal Tort Claims Act. Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

Job Description KEY FUNCTIONS & RESPONSIBILITIES Essential Functions: Provide customer service to patients dropping off or picking up prescription orders Enters and processes prescription ordered into the computer and consults with pharmacist as needed Retrieve, count, and set-up orders to support the work on the pharmacist. Creates a profile of the patient's health and insurance information in the computer system and updates patients' profiles as needed Answers and effectively responds to phone calls Assist the pharmacist and other medical staff, under the supervision, in the practice of pharmacy in accordance with local, state, and federal regulations and organizational policy and protocols. Communicates with insurance carriers to obtain payment for prescriptions claims and trouble-shoots insurance coverage to ensure resolution Receives inventory, stock shelves, rotates stock, and verifies all associated documentation. Prepares pharmacy inventory, orders medications and other supplies as needed. Conducts end of the month inventory, removes and disposes of any expired stock per organizational policy/protocol/procedures. Communicates with medial staff to obtain refill authorization and refers patients for appointments, as necessary. Operates cash drawer at point of sales. Closely follows all policies and procedures pertaining to operating a 340b pharmacy. Help with record keeping requirements of the pharmacy. Communicates and works closely with the pharmacist to provide safe, efficient, and accurate care to all patients. Complies with CCI's Policies and Procedures, Standards of Conduct, Code of Conduct and Corporate Compliance. Secondary Functions: Assist the Pharmacist in training new Pharmacy employees. Performs back-office duties such as data uploading of referral notes for patients, or patient interviews for medication reconciliation review or 340B referral compliance or auditing. Front office duties as required or assigned work pertaining to the Pharmacy operations and Pharmacy 340B program. May travel to provide coverage in other sites or to participate in training programs or continuing education. Understands role in Disaster Plan and that safety is a condition of employment. Serves on various CCI and community committees as requested/required. Maintains any necessary educational or licensure requirements. Other duties as assigned. Minimum Requirements: Pharmacy Technician certification required. Highschool diploma or equivalent required. 1-2 years of experience working in a retail pharmacy or FQHC, a plus. Understanding of the 340B discount program. Ability to work with people from different cultural, racial, and socio-economic backgrounds. Additional Information: Hours of Operation: Monday - Friday 8:00 - 4:30pm This position will be 100% on-site, customer facing at CCI's Gaithersburg/ Ora Glen location and other locations where pharmacy duties are assigned This position is 100% on-call/PRN Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

We are looking for Medical Assistants to perform clinical and administrative tasks for both Pediatric and Adult patients under the direct supervision of a licensed physician. The MA will assist with patient preparation for exams, minor office procedures, and with the examination and education of patients. The MA supports other members of the clinical team by assuring optimal patient flow. Key Functions & Responsibilities Greet patients and family members in a courteous manner. Screen patients and document information accurately in patient's chart. Escort patients to treatment room, preparing patient with clear instructions. Prepare patients for examination and perform routine screening tests. Measure and record vital signs. Assist with medical procedures. Perform Phlebotomy, EKG, and collection of lab specimens. Educate patients and family members concerning the visit and procedures performed. Provide all proper discharge and follow up instructions to patients. Perform outreach calls to patients and specialty offices as requested. Check electronic outbox of providers and address urgent issues. Complete EHR data entry Adhere to all safety protocols including standard precautions, transmission-based precautions, and other infection control policies. Minimum Qualifications High School graduate, or equivalent. 1 year experience is preferred; not required. Must have current MA Certificate from an accredited school. Current BLS/CPR certification required. Ability to maintain quality, safety, and / or infection control standards. Knowledge of methods, procedures and protocols, including federal, state and local laws handling and disposal of hazardous biochemical waste products. Communication skills (including appropriate medical terminology) Ability to use good reasoning and judgment to react calmly in emergency situations. Electronic Medical Record (EMR) experience preferred. Bilingual in English and Spanish preferred Why work at CCI? Extensive benefits plan including PTO 403B Retirement Plan + Employer match up to 4% Tuition reimbursement opportunities Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. Our providers are insured for malpractice under FTCA. Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

Job Description The Scheduling Specialist (SS) serves as the primary scheduler for CCI patients. For all other matters, the SS directs patients to the appropriate Health Center personnel. KEY FUNCTIONS & RESPONSIBILITIES: Answers the telephone promptly in adherence to AIDET protocols. Works cohesively and collaboratively with the entire team to answer all incoming calls. Routes calls to the appropriate area. Communicates phone messages as needed via phone notes or flags. Works to fill all available appointment slots according to CCI Scheduling Guidelines. Documents patient information in the registration field. Attends daily huddles and provides updates to the team as appropriate. Verifies insurance at the time of scheduling. Completes outreach calls to new Managed Care Organization (MCO) patients in order to schedule them for visits. Monitors desktop to retrieve contact information for patients requesting appointments through the patient portal or hospital discharge. Working on-site is an essential duty for the job. EDUCATION AND EXPERIENCE: Requires a High School Diploma or GED. Must have at least one year of relevant work experience, preferably in a medical setting or an equivalent combination of training and experience. Ability to navigate information on the internet and within an Electronic Health Record. OTHER SKILLS AND ABILITIES: Bilingual (fluent in English/Spanish). Must possess excellent communication and interpersonal skills. Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation. Ability to document messages that include a summary of the relevant details. Why work at CCI? Extensive benefits plan including PTO 403B Retirement Plan + Employer match up to 4% Tuition reimbursement opportunities Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. Our providers are insured for malpractice under FTCA. Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

CCI Health Services' mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone. TRAINING: Attends breastfeeding training, monthly breastfeeding meetings, and clinic staff meetings. Observes other peer counselors or breastfeeding experts helping mothers breastfeed. Reads assigned books or materials about breastfeeding. KEY FUNCTIONS AND RESPONSIBILITIES: Provides breastfeeding information and support to pregnant and breastfeeding participants, including telling participants about the benefits of breastfeeding, overcoming common barriers, and getting a good start with breastfeeding. Assists participants with preventing and handling common breastfeeding concerns. Counsels WIC pregnant and breastfeeding mothers by telephone or in the clinic at designated scheduled intervals following the Loving Support Through Peer Counseling model Assists with planning and facilitating breastfeeding classes. Provides breastfeeding classes to other programs when needed. Serves as the clinic advocate for breastfeeding, as observed by the Manager. Issues breast pumps following agency protocols for mothers who are separated from their babies or who are experiencing breastfeeding problems, making appropriate referrals when more complex problems occur. Appropriately documents breast pumps and other breastfeeding aids upon issuance. Provides referrals, according to clinic-established protocols, to: WIC nutritionist Breastfeeding Services manager or Lactation Consultant Mothers Physician Programs in the community. Keeps accurate records of all contacts made with the participants daily using the WOW system. Promotes a breastfeeding-friendly clinic by having bulletin boards with breastfeeding pictures and having breastfeeding materials available for participants. Respects each participant by keeping her information strictly confidential OTHER FUNCTIONS/RESPONSIBILITIES: May be asked to assist participants in the hospitals. Available for travel for training or to fill in for other staff during work hours. Ability to work on-site is an essential duty for this position. INFORMS PARTICIPANTS ABOUT THE WIC PROGRAM: Proactively offers participants information and materials about other community resources. Provides complete information on the certifying process. Provides correct information on Rights and Responsibilities, Program benefits, WIC foods and vendors, and the proper use of eWIC card. INFORMATION TECHNOLOGY: Performs computer record file maintenance and updates in a timely manner. Accurately performs daily data entry and eWIC benefits issuance. Makes appointments and transfers according to established policies. Properly maintains computers, printers, and other office equipment. EDUCATION AND EXPERIENCE: Requires a High School Diploma or GED. MUST have at least one year of relevant work experience, preferably in a medical setting or an equivalent combination of training and experience to perform office routines and clerical support functions. Some customer service required. MUST have breastfed for at least 6 months. MUST have some previous experience with WIC as a staff or participant. OTHER SKILLS AND ABILITIES: Must be fluent in English and Spanish. Must possess excellent communication and interpersonal skills to greet patients and visitors in person or over the phone, and to direct them accordingly. Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation. Ability to read and write to update participant information/forms, accurately communicate phone messages, and respond to visitors and callers as needed. WORKING CONDITIONS: Proper and professional grooming is always expected. Prolonged periods of standing, bending or working at a desk on a computer. The ability to lift (up to 15lbs) is required. Work under stressful conditions within a controlled enclosed environment daily. The work environment involves exposure to potentially dangerous materials and situations that require extensive safety precautions and may include the use of protective equipment. ADA Category. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. OSHA Category 1. Clinical environment. Possibility of exposure to chemicals and infectious body fluids e.g., HPV, HIV, HEP C, HSV.

The Billing Specialist will perform a range of responsibilities requiring data analysis, critical evaluation, and sound judgment, including maintaining billing software, appealing denied claims, and recording late payments . KEY FUNCTIONS AND RESPONSIBILITIES Review and research forms documenting patient visit information, making corrections to amounts due from patients and insurance as needed. Contact insurance companies to verify patient coverage, determine schedules of payors, and obtain detailed information regarding benefits. Compute total bills showing amounts to be paid by both insurance and patients. Examine patient bills for accuracy and completeness, obtaining any missing information to ensure proper billing. Prepare, review, and transmit claims using billing software, including both electronic and paper claim processing. Follow up on unpaid claims within standard billing cycle timeframes. Respond to all patient and insurance inquiries related to assigned accounts in a timely and professional manner. Audit claims, accounts, payers, and vouchers; prepare adjustment reports to substantiate individual transactions and resolve payment issues. Provide support to clinics and attend external meetings as required. Review, investigate, and correct errors, documenting inconsistencies in practice management system entries, documents, and reports. Maintain working knowledge of HCPCS, CPT, ICD, and revenue codes using appropriate manuals and resources (both hard-copy and online) to facilitate accurate billing. Achieve productivity goals as established by management. Perform essential duties, assist colleagues, and complete other tasks assigned by management upon finishing own assignments. Coordinate communications with payers to ensure accurate billing practices, enhance reimbursement opportunities, achieve cash collection targets, and maintain accounts receivable (A/R) over 120 days at or below target levels. MINIMUM REQUIREMENTS: Certified Coder and/or Revenue Cycle Specialist preferred. Minimum of two (2) years of experience as a medical biller or coder required. Strong attention to detail with the ability to thrive in a fast-paced environment. Experience and/or knowledge of FQHC billing guidelines and procedures preferred. Solid understanding of billing software and electronic medical record (EMR) systems. Maintain current knowledge of insurance guidelines, including Medicare and state Medicaid programs. Proficient in CPT and ICD-10 coding. OTHER SKILLS AND ABILITIES: Strong multitasking abilities and effective time management skills. Excellent written and verbal communication skills. Outstanding problem-solving and organizational abilities. Advanced computer literacy and strong interpersonal skills. Thorough understanding of the full revenue cycle, including processing claims, resolving denials, maximizing reimbursement, and managing accounts receivable (A/R). Knowledge of billing, reimbursement procedures, and third-party regulations. Experience with eClinicalWorks (eCW) is a plus. Familiarity with healthcare governing agency policies and procedures. Knowledge of medical terminology. Strong interpersonal and human relations skills. Ability to work independently as well as collaboratively within a team. Comfortable working in a fast-paced environment. Skilled in interpreting accounts and records, developing spreadsheets, and generating reports. Capable of performing basic bookkeeping and compiling statistical data. Proficient in operating a personal computer and various office equipment. Ability to prepare reports and maintain organized records and files. Skilled in extracting relevant data from conversations and documents. Committed to maintaining confidentiality and ensuring the privacy and security of protected health information in compliance with HIPAA requirements. Demonstrates and promotes a standard of excellence in all duties and interactions with patients, colleagues, and external contacts. Performs other duties or special projects as assigned. WORKING CONDITIONS: Must be able to stand, bend, or work at a computer workstation for extended periods. Ability to safely lift and carry items up to 15 lbs. is required. Why work at CCI? Extensive benefits plan including PTO 403B Retirement Plan + Employer match up to 4% Tuition reimbursement opportunities Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. Our providers are insured for malpractice under FTCA. Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.