Community Clinic jobs in Silver Spring, MD

The Clinical/Technical Education Coordinator, under the direction of the Director of Information Technology and the Director of Human Resources, serves as an integral member of the CCI training and development team. The clinical education coordinator provides leadership, expertise, and services within the areas of technical clinical education (EHR), workflow standardization, and professional development. The position is responsible for developing, implementing, instructing, and managing a broad variety of educational services that facilitate the delivery of high-quality care and contribute to the professional development of CCI's staff. As a member of the health center's integrated team, the Clinical/Technical Education Coordinator fulfills the following KEY FUNCTIONS AND RESPONSIBILITIES to assure the provision of high-quality, patient-centered, coordinated patient care: Technical Develops, updates, and implements provider onboarding competencies in the EHR, policies and procedures, team-based care, and administrative tasks. Shadows new providers during onboarding to instruct and coach them on EHR utilization and best practices Serves as the medical EHR super user and participates in all training that is necessary for the highest functionality of the EHR. Leads the clinical EHR upgrades and ensures that all medical teams are trained in advance of the changes. Provides consultative services and expertise to support the design and implementation of effective technical health center-based educational programs that support the unique practice specialty and environment of individual health centers and facilitate staff involvement. Identifies strategies to assure staff competence with respect to the electronic medical record, new technology or practice innovations, and to facilitate changes in practice or technology to improve outcomes. Delivers a wide variety of employee development and technical subject matter areas training to CCI employees (e.g. eCW, etc.) specialized computer software utilization and agency program objectives and procedures. Administrative Assesses educational and technical professional development needs within the clinical care team based on the scope of practice, development level, and identified career goals of staff. In collaboration with the training and development team, designs, implements and evaluates educational programs and onboarding materials to meet identified needs, assure technical clinical competency of staff, and support the delivery of high-quality training programs. Designs and delivers training programs using multiple means of delivery; develops course materials, program/course objectives and formats, handouts, etc. Develops, implements, interprets and recommends changes in training program policies and procedures. Reviews and evaluates effectiveness of course content, training materials and records, program objectives, procedures, instruction, equipment; develops, recommends and implements modifications; evaluates and writes effectiveness reports. Establishes and fosters professional relationships with trainees, allowing them to be active in their learning. Evaluates trainees progress and achievement, engages in ongoing conversations for monitoring and development and follows-up with supervisor at the completion of training. Sets the highest possible example in conduct, temperament, punctuality, and standards of work. Serve as a role model and resource to all care team members, adhering closely to policies and procedures, practicing the highest standards of performance, answering questions in an informative and clear manner. Identifies unique and creative ways to provide learning experiences, assure accessibility and availability of clinical educational programs to staff. Designs and maintains evaluation strategies to monitor program effectiveness, assess needs and perceptions, and determine the long-term impact of educational interventions. Consistently seeks avenues for self-education to broaden knowledge base and maintain compliance with evidence-based practice. Provides quality customer service and communicates in a HIPAA compliant, culturally sensitive and trauma-informed manner. Works within the policies and procedures of CCI Health Services Inc. Performs other duties determined as necessary by the Director of Information Technology, Director of Human Resources and other CCI leadership. MINIMUM QUALIFICATIONS: Proficiency in all Microsoft Office Programs In-depth knowledge of adult learning styles Demonstrated knowledge of learning Management System Demonstrated ability to utilize varied multimedia tools, including Captivate, Articulate, Storyline, etc. Working familiarity with eCW. Experience working in community health care setting preferable. A thorough understanding and working knowledge of patient confidentiality issues and HIPAA compliance/regulations is essential. Written and oral fluency in English required, Bilingual, Spanish a plus. WORKING CONDITIONS: Working on-site is an essential duty for the job - with opportunity for a limited hybrid work schedule. This position requires travel between CCI sites as needed. Work under stressful conditions within a controlled, enclosed environment daily. Work environment involves exposure to potentially dangerous materials and situations that require extensive safety precautions and may include the use of protective equipment. ADA Category. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. OSHA Category 1. Clinical environment. Possibility of exposure to chemicals and infectious body fluids e.g., HPV, HIV, HEP C, HSV. Why work at CCI? Extensive benefits plan Generous PTO Plan 403B Retirement Plan + Employer match up to 4% Tuition Reimbursement Opportunities Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. Our providers are insured for malpractice under the Federal Tort Claims Act. Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

The Human Resources Coordinator - Temp plays a critical role in supporting the HR department within an FQHC health care setting by managing day-to-day administrative and operational tasks. This position ensures smooth coordination of recruitment, onboarding, employee records management, and compliance with organizational policies and relevant regulations. The coordinator acts as a liaison between employees and management, facilitating effective communication and resolving routine HR inquiries. By maintaining accurate documentation and assisting with HR projects, the role contributes to a positive employee experience and supports workforce stability. Ultimately, this temporary position helps maintain efficient HR operations that align with the organization's mission to provide quality care and services. Minimum Qualifications: High school diploma or equivalent required; BA degree or higher in Human Resources, Business Administration, or related field preferred. Prior experience in an administrative or coordination role within a human resources department. Basic knowledge of HR principles, employment laws, and confidentiality requirements. Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience using HR information systems (ADP WFN, a plus). Strong organizational and communication skills with the ability to manage multiple tasks and deadlines. Preferred Qualifications: Experience working in the health care or social assistance sector. Familiarity with ADP WFN HRIS, applicant tracking systems, performance management and onboarding platforms. Certification or coursework related to Human Resources (e.g., ePHR, PHR, SHRM-CP). Excellent interpersonal and communication skills to effectively interact with diverse employee populations. Ability to adapt quickly in a fast-paced, dynamic environment. Responsibilities: Coordinate recruitment activities including posting job openings, scheduling interviews, and communicating with candidates. Assist with onboarding processes by preparing new hire documentation, conducting orientation sessions, and ensuring compliance with health care regulations. Maintain and update employee records in HR information systems, ensuring accuracy and confidentiality. Respond to employee inquiries regarding HR policies, benefits, and procedures in a timely and professional manner. Support HR team with administrative tasks such as preparing reports, tracking attendance, and assisting with compliance audits. Conduct NEO Skills: The required skills such as organizational ability and proficiency with HR systems are essential for managing recruitment and employee record-keeping efficiently on a daily basis. Strong communication skills enable the coordinator to serve as a reliable point of contact for employees and management, ensuring clear and respectful exchanges. Knowledge of HR principles and employment laws supports compliance and helps in addressing employee inquiries accurately. Preferred skills like familiarity with health care regulations and certification in HR enhance the coordinator's capability to navigate industry-specific challenges and contribute to process improvements. Together, these skills ensure the coordinator can maintain smooth HR operations, support workforce needs, and uphold the organization's standards. Why work at CCI? Extensive benefits plan including PTO 403B Retirement Plan + Employer match up to 4% Tuition reimbursement opportunities Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. Our providers are insured for malpractice under FTCA. Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved. This position is based physically onsite M-F, 8am-4:30pm

The Pharmacist is responsible for overseeing the distribution of medications to patients. Their duties include communicating with health center physicians to determine the type of medication and dosage for a patient, taking inventory of pharmaceutical drugs to reorder them based on local demand and interacting with pharmacy patients/customers to give them their prescriptions and answer medication questions. The Pharmacist will control medications by monitoring drug therapies, advising interventions. Additionally, completing pharmacy operational requirements by organizing and directing technicians' workflow, verifying their preparation, and labeling of pharmaceuticals, and verifying order entries, charges, and inspections. RESPONSIBILITIES: Provides pharmacy information by answering questions and requests of health care professionals and counseling patients on drug therapies. Develops clinic staff's pharmacy knowledge by participating in clinical programs and training pharmacy staff, students, interns, residents, and health care professionals. Complies with state and federal drug laws and regulations. Maintains records for controlled substances and removes outdated and damaged drugs from the pharmacy inventory. Maintains separate 340B drug inventory as appropriate. Supervises the work results of support personnel. Maintains current registration. Protects patients and technicians by adhering to infection-control protocols. Maintains a safe and clean working environment by complying with procedures, rules, and regulations. Contributes to team effort by accomplishing related results as needed. Other duties and responsibilities as assigned and necessary to successfully oversee Pharmacy Services. REQUIRED SKILLS: Ensure safe prescribing and dispensing of medication. Knowledge of FDA, BOP, and all applicable regulations Ability to manage processes and develop implementation strategies. Knowledge of retail pharmacy legal compliance Familiarity with adherence packaging and home delivery Previous experience in a pharmacy, retail, medical, or customer service setting Strong analytical and organizational skills including the ability to analyze data to identify trends and communicate them through effective reporting methods. Strong attention to detail. Excellent oral, written, and verbal communication skills including experience presenting complex information to senior leaders. Skilled in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve objectives. DESIRED OTHER SKILLS: Familiarity with 340B program. Familiarity with HRSA and Joint Commission. Familiarity with Federally Qualified Health Centers. QUALIFICATIONS: Graduate degree from an accredited pharmacy college recognized by the American Council of Pharmaceutical Education (ACPE). One (1) year related experience. Valid State of Maryland Pharmacist license. Board eligible. CPR or CPR/AED certificate. WORKING CONDITIONS: Proper and professional grooming is always expected. Prolonged periods of standing, bending or working at a desk on a computer. The ability to lift (up to 15lbs) is required. Work under stressful conditions within a controlled enclosed environment daily. The work environment involves exposure to potentially dangerous materials and situations that require extensive safety precautions and may include the use of protective equipment. ADA Category. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. OSHA Category 1. Clinical environment. Possibility of exposure to chemicals and infectious body fluids e.g., HPV, HIV, HEP C, HSV. Additional Information: Hours of Operation: Monday - Friday 8:00 - 4:30pm This position will be 100% on-site, customer facing at CCI's Gaithersburg/Ora Glen location and other locations where pharmacy duties are assigned Why work at CCI? Extensive benefits plan including PTO 403B Retirement Plan + Employer match up to 4% Tuition reimbursement opportunities Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. Our providers are insured for malpractice under FTCA. Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

CCI Health Services is seeking a Patient Representative to act as the point of contact by greeting patients and visitors in person and over the phone and directing them to the appropriate Health Center personnel. The PR will assure that the provision of high quality; cost efficient, culturally sensitive services comply with all Federal, State and Local agency policies and procedures. KEY FUNCTIONS &RESPONSIBILITIES: •Answers the telephone promptly, identifies him/herself and the center, refers calls to the appropriate area, and identifies and refers urgent calls correctly. Accurately communicates phone messages as needed. •Makes and assists in scheduling return appointments, confirming the patient's demographics and updates it in the computer system as necessary. •Registers patients. Calls patients to remind them of scheduled visits per center routine. •Checks in patients as they enter the center, identifies in the system whether they are a “Arrived”, “No-Show”, “Walk-In”, or a “Cancellation”. •Notifies appropriate personnel of patient's arrival (per center routine) and secures patients medical record for use by Medical Assistant. •Monitors status of reception areas, updating appointment status by end of day, alerting clinical staff of unusually long patient waiting times or obtaining assistance of any unusual situations including patient conflicts. •Performs other clerical support functions; scanning, scheduling and documentation of appointments or referrals, completes medical records release forms. Prints provider schedule the day before. •Review the schedule the day before to better prepare needed registration updates to ask from the patient, such as; HIPAA, Consent to Treatment, MCHATS, ASQ, patient profiles and any other paperwork as needed. •Exhibits and promotes a standard of excellence in the performance of all duties and interactions with patients, co-workers and outside contacts. •Work with various programs such as dental, family planning, behavioral health and follow the policies and procedures, workflows and/or guidelines. •Process billing and collections. •Deliver any patient care instructions. POSITION SUMMARY : CCI Health and Wellness Services is seeking a Patient Representative to act as the point of contact by greeting patients and visitors in person and over the phone and directing them to the appropriate Health Center personnel. The PR will assure that the provision of high quality; cost efficient, culturally sensitive services comply with all Federal, State and Local agency policies and procedures. EDUCATION AND EXPERIENCE: •Minimum High School diploma, preferably an AA or BS degree •Must have at least one year of relevant work experience, preferably in a medical setting or an equivalent combination of training and experience in order to perform office routines and clerical support functions. •Customer service required. •Computer skills required. OTHER SKILLS AND ABILITIES: •Preferred bilingual •Must possess excellent communication and interpersonal skills in order to greet patients and visitors in person or over the phone, and to direct them accordingly. •Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation. •Ability to read and write in order to update patient information/forms, accurately communicate phone messages, and respond to visitors and callers as needed. Why work at CCI? Extensive benefits plan including PTO 403B Retirement Plan + Employer match up to 4% Tuition reimbursement opportunities Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. Our providers are insured for malpractice under FTCA. Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

Job Description The Obstetrician/Gynecologist will be responsible under the direction of the Health Center Medical Director to deliver primary care commensurate with training and experience to CCI Health Services patients. The Obstetrician/Gynecologist is responsible for delivering care appropriate for an out-patient, primary care community health center practice with a multicultural, multilingual patient population. As a member of the health center's integrated care team, the Obstetrician/Gynecologist will fulfill the following KEY FUNCTIONS AND RESPONSIBILITIES towards the provision of patient-centered, coordinated patient care: Interview new patients to assess their symptoms, needs, or problems; record and utilize their medical history for diagnosis. Provide treatment to minors with or without accompanying parents. Collect, record, and maintain patient information, such as medical histories, reports, and examination results. Care for and treat women during prenatal, natal, and postnatal periods. Perform well-women exams that include pap smears, and pelvic, and breast exams. Treat diseases of female organs. Prescribe or administer therapy, medication, and other specialized medical care to treat or prevent illness, disease, or injury which may include order and analyzing necessary tests, screenings, biopsies, scans, etc. to effectively diagnose a problem. Complete medical charts within expected time frames. Analyze records, reports, test results, or examination information to diagnose the medical condition of the patient. Explain procedures and discuss test results or prescribed treatments with patients. Conduct follow-ups with patients to monitor and track their condition progress and reevaluate treatments as necessary. Advise patients and community members concerning diet, activity, hygiene, and disease prevention. Counsel patients on safe sex practices and preventative medicine practices Refer patient to a medical specialist or another practitioner when necessary. Consult with/or provide consulting services to other physicians. Participate in peer reviews, performance improvement activities, and audits. Provide quality medical care according to CCI Health Services' standards on quality assurance. Provide clinical supervision of nurses and medical assistants in the area of specific support services for patient care delivery. Attend all internal provider meetings, and committees, as necessary and/or required by CCI. Perform all duties and services in full compliance with internal and external requirements. May provide supervision and/or clinical support for Physician Assistants and Nurse Practitioners. May instruct medical students and/or residents in procedures for diagnosis and treatment of diseases and injuries, contraception, options counseling, and LARC procedures. Working on-site is an essential duty for the job. Other duties or responsibilities as assigned by the Health Center Medical Director or Chief Medical Officer. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of the principles and practice of Obstetrician/Gynecologist medicine. Knowledge of the state and federal laws pertaining to medicine and to community health centers. Knowledge of the structure and function of community health centers. Skill in communicating effectively with patients and their families. Skill in establishing and maintaining effective working relationships with other employees, patients, and public. Continue personal education on current medical practices and innovations by reading medical journals, attending conferences, etc. MINIMUM QUALIFICATIONS: Must be in possession of a valid license to practice medicine in the State of Maryland. Have a thorough knowledge of the principles and practices of medicine and allied services commensurate with training. Board Certification or appropriate eligibility in Obstetrician/Gynecologist is required. Current BLS certification. Demonstrate a special interest in community medicine; prior FQHC experience is a plus. Ability to relate to culturally diverse patients and community. Why work at CCI? Extensive benefits plan Generous PTO Plan 403B Retirement Plan + Employer match up to 4% Tuition Reimbursement Opportunities Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. Our providers are insured for malpractice under FTCA. Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

Job Description We are looking for Medical Assistants to perform clinical and administrative tasks for both Pediatric and Adult patients under the direct supervision of a licensed physician. The MA will assist with patient preparation for exams, minor office procedures, and with the examination and education of patients. The MA supports other members of the clinical team by assuring optimal patient flow. Key Functions & Responsibilities Greet patients and family members in a courteous manner. Screen patients and document information accurately in patient's chart. Escort patients to treatment room, preparing patient with clear instructions. Prepare patients for examination and perform routine screening tests. Measure and record vital signs. Assist with medical procedures. Perform Phlebotomy, EKG, and collection of lab specimens. Educate patients and family members concerning the visit and procedures performed. Provide all proper discharge and follow up instructions to patients. Perform outreach calls to patients and specialty offices as requested. Check electronic outbox of providers and address urgent issues. Complete EHR data entry Adhere to all safety protocols including standard precautions, transmission-based precautions, and other infection control policies. Minimum Qualifications High School graduate, or equivalent. 1 year experience is preferred; not required. Must have current MA Certificate from an accredited school. Current BLS/CPR certification required. Ability to maintain quality, safety, and / or infection control standards. Knowledge of methods, procedures and protocols, including federal, state and local laws handling and disposal of hazardous biochemical waste products. Communication skills (including appropriate medical terminology) Ability to use good reasoning and judgment to react calmly in emergency situations. Electronic Medical Record (EMR) experience preferred. Bilingual in English and Spanish preferred Why work at CCI? Extensive benefits plan including PTO 403B Retirement Plan + Employer match up to 4% Tuition reimbursement opportunities Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. Our providers are insured for malpractice under FTCA. Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

Job Description CCI Health Services mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone. The Scheduling Specialist (SS) serves as the primary scheduler for CCI patients. For all other matters, the SS directs patients to the appropriate Health Center personnel. KEY FUNCTIONS & RESPONSIBILITIES: Answers the telephone promptly in adherence to AIDET protocols. Works cohesively and collaboratively with the entire team to answer all incoming calls. Routes calls to the appropriate area. Communicates phone messages as needed via phone notes or flags. Works to fill all available appointment slots according to CCI Scheduling Guidelines. Documents patient information in the registration field. Attends daily huddles and provides updates to the team as appropriate. Verifies insurance at the time of scheduling. Completes outreach calls to new Managed Care Organization (MCO) patients in order to schedule them for visits. Monitors desktop to retrieve contact information for patients requesting appointments through the patient portal or hospital discharge. Working on-site is an essential duty for the job. EDUCATION AND EXPERIENCE: Requires a High School Diploma or GED. Must have at least one year of relevant work experience, preferably in a medical setting or an equivalent combination of training and experience. Ability to navigate information on the internet and within an Electronic Health Record. OTHER SKILLS AND ABILITIES: Bilingual (fluent in English/Spanish). Must possess excellent communication and interpersonal skills. Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation. Ability to document messages that include a summary of the relevant details. WORKING CONDITIONS: Proper and professional grooming is always expected. Prolonged periods of standing, bending or working at a desk on a computer. The ability to lift (up to 15lbs) is required. Work under stressful conditions within a controlled enclosed environment daily. The work environment involves exposure to potentially dangerous materials and situations that require extensive safety precautions and may include the use of protective equipment. Why work at CCI? Extensive benefits plan including PTO 403B Retirement Plan + Employer match up to 4% Tuition reimbursement opportunities Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. Our providers are insured for malpractice under FTCA. Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

Core faculty members within the Family Medicine Residency Program will have a significant role in the education and supervision of resident physicians and will devote a significant portion of their entire effort to resident education and/or administration, and must, as a component of their activities, teach, evaluate, and provide formative feedback to resident physicians. KEY FUNCTIONS & RESPONSIBILITIES: Clinical Responsibilities: Demonstrate commitment to the delivery of safe, equitable, high-quality, cost-effective, patient-centered care. Examine, diagnose, and treat patients of all ages and stages in life as is appropriate in the practice of full-scope outpatient primary care. Plan and implement medical care programs for patients, from birth through adulthood. Determine nature and extent of disease or injury, and prescribe and administer treatment and therapy for acute and chronic illness and preventative health practices. Adhere to evidence-based medical guidelines and standards approved by irrefutable practice societies, CCI's Board of Directors and Performance Improvement Committee. Complete electronic medical records within expected time frames with target encounters 16 to 22 per day. Other clinical duties and responsibilities as assigned by the Program Director, DIO, Chief Medical Officer, or designee. May provide clinical supervision for Physician Assistants and Nurse Practitioners. May provide clinical consultation to other providers at CCI. Knowledge of the principles and practice of medicine (including preventive care and acute/chronic disease management). Practical experience with using EMRs and general office software and applications. Knowledge of the state and federal laws pertaining to medicine and to community health centers. Knowledge of the structure and function of community health centers. Skill in communicating effectively with patients and their families. Skill in establishing and maintaining effective working relationships with other employees, patients, and the general public. Teaching/Precepting Responsibilities: Role model the core standards of medical practice and professionalism to all learners, including: Punctuality to clinic and meetings Timely response to email communications Prompt co-signing of resident progress notes based on organizational policy Keen attention to sharing the general workload of the faculty Adherence to the program's 3-month notification policy regarding schedule changes Demonstrate a strong interest in the education of resident physicians, including devoting sufficient time to the educational program to fulfill supervisory and teaching responsibilities. Administer and maintain an educational environment conducive to educating residents. Regularly precept resident physicians in the outpatient setting in the practice of full scope Family Medicine. Regularly prepare and administer didactic presentations and procedural workshops for resident physicians and medical students. Regularly provide supervision during didactic and procedural workshops. Instruct medical students and external resident rotators in the practice of full scope outpatient Family Medicine and procedures for diagnosis and treatment of diseases and injuries. Commitment of 60% professional effort dedicated to teaching, administration, scholarly activity, and supervising resident patient care within the program (based on 1.0 FTE). Administrative Responsibilities: Demonstrate knowledge of, or willingness to learn, ACGME Family Medicine program requirements. Develop and administer a well-tailored educational and training curriculum for residents throughout the program, as well as being principally responsible for curricular elements as assigned by the Program Director. Participate in intradepartmental, interdisciplinary, and interinstitutional collaboration to ensure integration of the curriculum across the various clinic, didactic and elective experiences. Regularly meet with and advise assigned advisees to support their successful completion of residency training. Support resident selection of elective rotations and scholarly activity to advance resident milestones, resident-directed career goals, and residency objectives. Develop, administer, coach, and maintain residents on individualized learning plans, performance improvement plans, remediation plans, and the like in concert with the Program Director and other necessary faculty and FMP staff. Regularly provide formative and summative feedback to and complete evaluations for resident physicians (and medical students and external resident rotators) based on the ACGME Milestones. Provide feedback and complete all required evaluations in a timely fashion (e.g., resident and program evaluations). Regularly participate in organized clinical discussions, rounds, journal clubs, conferences, etc. Pursue faculty development at least annually designed to enhance skills, in topic areas including educators and evaluators, quality improvement, eliminating health inequities, patient safety, faculty and residents' well-being, practice-based learning and improvement efforts. Participate in peer review and performance improvement activities and audits. Participate in and actively engage in residency committees including clinical competency and program evaluation. Attend and participate in meetings (on- and off- site e.g. faculty retreats) and/or committees, as necessary and/or required by the Program Director, Chief Medical Officer or designee, or CCI. Participate in additional medical projects or other duties or responsibilities as assigned by the Program Director, Chief Medical Officer or designee. Commitment of 40% professional effort dedicated to patient care without residents (based on 1.0 FTE). Commitment of 60% professional effort dedicated to teaching, administration, scholarly activity, and supervising resident patient care within the program (based on 1.0 FTE). KNOWLEDGE, SKILLS, AND ABILITIES: Competency and interest in supervising resident physicians in the Adult Inpatient Family Medicine setting. Competency and interest in supervising resident physicians in gynecological procedures, pregnancy-related care, inpatient pediatric, skilled nursing and home-based care settings, preferred. Current or past experience teaching medical students or residents. Current or past experience creating educational curricula. Knowledge of the structure of Federally Qualified Health Centers. MINIMUM QUALIFICATIONS: Medical degree (MD or DO) from an accredited medical school. Completion of an accredited residency program in Family Medicine. Board certification in Family Medicine. Full scope outpatient Family Medicine primary care competency and experience. Valid and unrestricted medical license in the state of Maryland (CDS and DEA licenses). Current BLS certification. Strong commitment to cultural competence, diversity, and inclusion. Availability to work on site daily (M-F). Ability to work collaboratively in a multidisciplinary team and contribute to a positive work environment. Dedication to lifelong learning and professional development, with a focus on scholarly activity. Computer skills and experience with electronic medical records. Fluency in English. WORKING CONDITIONS: Proper and professional grooming is always expected. Prolonged periods of standing, bending or working at a desk on a computer. The ability to lift (up to 15lbs) is required. Work under stressful conditions within a controlled enclosed environment daily. The work environment involves exposure to potentially dangerous materials and situations that require extensive safety precautions and may include the use of protective equipment. ADA Category. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. OSHA Category 1. Clinical environment. Possibility of exposure to chemicals and infectious body fluids e.g., HPV, HIV, HEP C, HSV. BENEFITS & PERKS: Health, Dental, and Vision for you and your family. Paid Time Off (PTO), 10 paid holidays, plus mental health days. CCI also has a 403B retirement plan with an employer match up to 6%, and tuition reimbursement. ** CCI Health Services is an Equal Opportunity Employer **

CCI Health Services' mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone. TRAINING: Attends breastfeeding training, monthly breastfeeding meetings, and clinic staff meetings. Observes other peer counselors or breastfeeding experts helping mothers breastfeed. Reads assigned books or materials about breastfeeding. KEY FUNCTIONS AND RESPONSIBILITIES: Provides breastfeeding information and support to pregnant and breastfeeding participants, including telling participants about the benefits of breastfeeding, overcoming common barriers, and getting a good start with breastfeeding. Assists participants with preventing and handling common breastfeeding concerns. Counsels WIC pregnant and breastfeeding mothers by telephone or in the clinic at designated scheduled intervals following the Loving Support Through Peer Counseling model Assists with planning and facilitating breastfeeding classes. Provides breastfeeding classes to other programs when needed. Serves as the clinic advocate for breastfeeding, as observed by the Manager. Issues breast pumps following agency protocols for mothers who are separated from their babies or who are experiencing breastfeeding problems, making appropriate referrals when more complex problems occur. Appropriately documents breast pumps and other breastfeeding aids upon issuance. Provides referrals, according to clinic-established protocols, to: WIC nutritionist Breastfeeding Services manager or Lactation Consultant Mothers Physician Programs in the community. Keeps accurate records of all contacts made with the participants daily using the WOW system. Promotes a breastfeeding-friendly clinic by having bulletin boards with breastfeeding pictures and having breastfeeding materials available for participants. Respects each participant by keeping her information strictly confidential OTHER FUNCTIONS/RESPONSIBILITIES: May be asked to assist participants in the hospitals. Available for travel for training or to fill in for other staff during work hours. Ability to work on-site is an essential duty for this position. INFORMS PARTICIPANTS ABOUT THE WIC PROGRAM: Proactively offers participants information and materials about other community resources. Provides complete information on the certifying process. Provides correct information on Rights and Responsibilities, Program benefits, WIC foods and vendors, and the proper use of eWIC card. INFORMATION TECHNOLOGY: Performs computer record file maintenance and updates in a timely manner. Accurately performs daily data entry and eWIC benefits issuance. Makes appointments and transfers according to established policies. Properly maintains computers, printers, and other office equipment. EDUCATION AND EXPERIENCE: Requires a High School Diploma or GED. MUST have at least one year of relevant work experience, preferably in a medical setting or an equivalent combination of training and experience to perform office routines and clerical support functions. Some customer service required. MUST have breastfed for at least 6 months. MUST have some previous experience with WIC as a staff or participant. OTHER SKILLS AND ABILITIES: Must be fluent in English and Spanish. Must possess excellent communication and interpersonal skills to greet patients and visitors in person or over the phone, and to direct them accordingly. Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation. Ability to read and write to update participant information/forms, accurately communicate phone messages, and respond to visitors and callers as needed. WORKING CONDITIONS: Proper and professional grooming is always expected. Prolonged periods of standing, bending or working at a desk on a computer. The ability to lift (up to 15lbs) is required. Work under stressful conditions within a controlled enclosed environment daily. The work environment involves exposure to potentially dangerous materials and situations that require extensive safety precautions and may include the use of protective equipment. ADA Category. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. OSHA Category 1. Clinical environment. Possibility of exposure to chemicals and infectious body fluids e.g., HPV, HIV, HEP C, HSV.

The Billing Specialist will perform a range of responsibilities requiring data analysis, critical evaluation, and sound judgment, including maintaining billing software, appealing denied claims, and recording late payments . KEY FUNCTIONS AND RESPONSIBILITIES Review and research forms documenting patient visit information, making corrections to amounts due from patients and insurance as needed. Contact insurance companies to verify patient coverage, determine schedules of payors, and obtain detailed information regarding benefits. Compute total bills showing amounts to be paid by both insurance and patients. Examine patient bills for accuracy and completeness, obtaining any missing information to ensure proper billing. Prepare, review, and transmit claims using billing software, including both electronic and paper claim processing. Follow up on unpaid claims within standard billing cycle timeframes. Respond to all patient and insurance inquiries related to assigned accounts in a timely and professional manner. Audit claims, accounts, payers, and vouchers; prepare adjustment reports to substantiate individual transactions and resolve payment issues. Provide support to clinics and attend external meetings as required. Review, investigate, and correct errors, documenting inconsistencies in practice management system entries, documents, and reports. Maintain working knowledge of HCPCS, CPT, ICD, and revenue codes using appropriate manuals and resources (both hard-copy and online) to facilitate accurate billing. Achieve productivity goals as established by management. Perform essential duties, assist colleagues, and complete other tasks assigned by management upon finishing own assignments. Coordinate communications with payers to ensure accurate billing practices, enhance reimbursement opportunities, achieve cash collection targets, and maintain accounts receivable (A/R) over 120 days at or below target levels. MINIMUM REQUIREMENTS: Certified Coder and/or Revenue Cycle Specialist preferred. Minimum of two (2) years of experience as a medical biller or coder required. Strong attention to detail with the ability to thrive in a fast-paced environment. Experience and/or knowledge of FQHC billing guidelines and procedures preferred. Solid understanding of billing software and electronic medical record (EMR) systems. Maintain current knowledge of insurance guidelines, including Medicare and state Medicaid programs. Proficient in CPT and ICD-10 coding. OTHER SKILLS AND ABILITIES: Strong multitasking abilities and effective time management skills. Excellent written and verbal communication skills. Outstanding problem-solving and organizational abilities. Advanced computer literacy and strong interpersonal skills. Thorough understanding of the full revenue cycle, including processing claims, resolving denials, maximizing reimbursement, and managing accounts receivable (A/R). Knowledge of billing, reimbursement procedures, and third-party regulations. Experience with eClinicalWorks (eCW) is a plus. Familiarity with healthcare governing agency policies and procedures. Knowledge of medical terminology. Strong interpersonal and human relations skills. Ability to work independently as well as collaboratively within a team. Comfortable working in a fast-paced environment. Skilled in interpreting accounts and records, developing spreadsheets, and generating reports. Capable of performing basic bookkeeping and compiling statistical data. Proficient in operating a personal computer and various office equipment. Ability to prepare reports and maintain organized records and files. Skilled in extracting relevant data from conversations and documents. Committed to maintaining confidentiality and ensuring the privacy and security of protected health information in compliance with HIPAA requirements. Demonstrates and promotes a standard of excellence in all duties and interactions with patients, colleagues, and external contacts. Performs other duties or special projects as assigned. WORKING CONDITIONS: Must be able to stand, bend, or work at a computer workstation for extended periods. Ability to safely lift and carry items up to 15 lbs. is required. Why work at CCI? Extensive benefits plan including PTO 403B Retirement Plan + Employer match up to 4% Tuition reimbursement opportunities Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. Our providers are insured for malpractice under FTCA. Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

The WIC - CPPA Nutrition Assistant I plays a crucial role in supporting the health and nutrition of women, infants, and children within the community. This position involves assisting clients in accessing nutritional resources and education, ensuring they receive the necessary support to lead healthier lives. The Nutrition Assistant will work closely with registered dietitians and other health professionals to provide tailored nutritional guidance and support. By fostering a welcoming and informative environment, the assistant will help clients navigate the WIC program effectively. Ultimately, this role contributes to the overall well-being of families, promoting better health outcomes through proper nutrition and education. Minimum Qualifications: High school diploma or equivalent. Experience in a customer service role, preferably in a healthcare or community service setting. Basic knowledge of nutrition and health principles. Preferred Qualifications: Associate's degree in nutrition, dietetics, or a related field. Bilingual skills to effectively communicate with a diverse client base. Previous experience working with WIC or similar health programs. Responsibilities: Assist clients in completing WIC applications and recertifications, ensuring all necessary documentation is collected and processed. Provide basic nutrition education to clients, including information on healthy eating, breastfeeding, and food preparation. Maintain accurate records of client interactions and services provided, ensuring compliance with WIC program guidelines. Support the distribution of food benefits and vouchers to eligible clients, ensuring they understand how to utilize these resources. Collaborate with team members to organize community outreach events and workshops aimed at promoting nutrition and health awareness. Skills: The required skills for this position include strong communication abilities, which are essential for effectively conveying nutritional information to clients. Organizational skills are vital for maintaining accurate records and managing client documentation efficiently. Empathy and interpersonal skills are necessary to create a supportive environment for clients seeking assistance. Preferred skills, such as bilingual communication, enhance the ability to serve a diverse population, ensuring that language barriers do not hinder access to vital resources. Overall, these skills are utilized daily to foster positive client relationships and promote health education within the community. Why work at CCI? Extensive benefits plan including PTO 403B Retirement Plan + Employer match up to 4% Tuition reimbursement opportunities Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. Our providers are insured for malpractice under FTCA. Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

Job Description Salary Range:$18.00 To $23.00 Hourly KEY FUNCTIONS & RESPONSIBILITIES Essential Functions: Provide customer service to patients dropping off or picking up prescription orders Enters and processes prescription ordered into the computer and consults with pharmacist as needed Retrieve, count, and set-up orders to support the work on the pharmacist. Creates a profile of the patient's health and insurance information in the computer system and updates patients' profiles as needed Answers and effectively responds to phone calls Assist the pharmacist and other medical staff, under the supervision, in the practice of pharmacy in accordance with local, state, and federal regulations and organizational policy and protocols. Communicates with insurance carriers to obtain payment for prescriptions claims and trouble-shoots insurance coverage to ensure resolution Receives inventory, stock shelves, rotates stock, and verifies all associated documentation. Prepares pharmacy inventory, orders medications and other supplies as needed. Conducts end of the month inventory, removes and disposes of any expired stock per organizational policy/protocol/procedures. Communicates with medial staff to obtain refill authorization and refers patients for appointments, as necessary. Operates cash drawer at point of sales. Closely follows all policies and procedures pertaining to operating a 340b pharmacy. Help with record keeping requirements of the pharmacy. Communicates and works closely with the pharmacist to provide safe, efficient, and accurate care to all patients. Complies with CCI's Policies and Procedures, Standards of Conduct, Code of Conduct and Corporate Compliance. Secondary Functions: Assist the Pharmacist in training new Pharmacy employees. Performs back-office duties such as data uploading of referral notes for patients, or patient interviews for medication reconciliation review or 340B referral compliance or auditing. Front office duties as required or assigned work pertaining to the Pharmacy operations and Pharmacy 340B program. May travel to provide coverage in other sites or to participate in training programs or continuing education. Understands role in Disaster Plan and that safety is a condition of employment. Serves on various CCI and community committees as requested/required. Maintains any necessary educational or licensure requirements. Other duties as assigned. Minimum Requirements: Pharmacy Technician certification required. Highschool diploma or equivalent required. 1-2 years of experience working in a retail pharmacy or FQHC, a plus. Understanding of the 340B discount program. Ability to work with people from different cultural, racial, and socio-economic backgrounds. Additional Information: Hours of Operation: Monday - Friday 8:00 - 4:30pm This position will be 100% on-site, customer facing at CCI's Silver Spring/ Gaithersburg/Ora Glen location and other locations where pharmacy duties are assigned This position is 100% on-call/PRN Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

As a member of the health center's integrated care team the Lead Behavioral Health Consultant will fulfill the following KEY FUNCTIONS AND RESPONSIBILITIES towards the provision of patient-centered, coordinated patient care: Maintain confidentiality of records related to patient treatment. Provide mental health and substance abuse assessments. Deliver individual, family, and group short-term therapy for children, teens, and adults. Utilize evidence-based interventions such as CBT, MI, and Solution-Focused Brief Therapy. Conduct screenings, brief counseling, and referrals for addictions treatment. Develop and implement treatment plans; maintain clinical records in EMR. Obtain and maintain insurance authorizations; follow documentation and billing requirements. Collaborate with the medical team and other providers to coordinate patient care. Refer patients/families to community resources and specialists as needed. Manage patient crises; modify treatment activities and documentation to meet changing requirements. Counsel families on supporting patients; monitor medication use and encourage collaboration with prescribers. Stay informed on developments in counseling and health by reading, attending trainings, and networking. Coordinate or lead workshops, courses, or trainings on behavioral health topics. Provide leadership in integrated care team collaboration. Meet productivity targets, including group therapy or supervision requirements. Develop cultural competence to serve diverse populations, including refugees. Clinically supervise non-independent licensed staff. Approve documentation, time sheets, or notes when required. Serve as primary contact in the Director's absence. Assist with new staff orientation and serve as subject matter expert. Provide input on staff performance, training, and professional development. Coordinate and facilitate monthly BH all-staff meetings. Provide oversight of interns, ensuring appropriate supervision and integration into BH services. Lead therapist onboarding and compliance processes, ensuring adherence to regulatory and organizational standards. Lead assigned behavioral health projects; track progress and report outcomes. KNOWLEDGE, SKILLS, AND ABILITIES: Licensed Clinical Social Worker (LCSW-C), Licensed Psychologist, or Licensed Clinical Professional Counselor (LCPC). Must have supervision licensure in discipline or ability to obtain within 6 months. Minimum three (3) years' experience providing therapy to children, teens, and adults. Demonstrated leadership or supervisory experience, preferably within CCI. Knowledge of CCI's Behavioral Health processes, protocols, and systems. Strong team-based communication skills with primary care and BH staff. Ability to solve problems, interpret data, establish facts, and draw conclusions. Bilingual preferred (Spanish/English). Ability to engage patients using skills including Motivational Interviewing. Crisis intervention skills and flexibility in fast-paced environments. Proven ability to manage administrative responsibilities, including project tracking, reporting, and staff support. Enthusiasm for innovation, data-driven decision making, and quality outcomes. WORKING CONDITIONS: Professional grooming and demeanor required. Prolonged standing, bending, or desk/computer work. Ability to lift up to 15 lbs. Work may involve stressful conditions and potential exposure to chemicals or infectious body fluids (e.g., HPV, HIV, Hep C, HSV). ADA Category: Must be able to perform essential functions with or without reasonable accommodation. OSHA Category 1: Clinical environment with potential exposure. Why work at CCI? Extensive benefits plan including PTO 403B Retirement Plan + Employer match up to 4% Tuition reimbursement opportunities Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. Our providers are insured for malpractice under FTCA. Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

The Medical Interpreter will translate for patients, families, and CCI staff. Must maintain confidentiality, impartiality, and professional integrity and abide by the code of interpreters' ethics. In addition to conveying information to the patient, the medical interpreter manages the flow of communication to maintain accuracy and build rapport between the provider and the patient. KEY FUNCTIONS & RESPONSIBILITIES: Precisely and accurately interprets critical medical advice and information given by the clinician into equivalent terminology in the patient's native language, including during telemed visits. Establishes and maintains quality service and positive interaction with all patients, visitors, clinicians and clinical employees. Maintains strict patient confidentiality in accordance with CCI polices and procedures Providing translation of medical documents, including records and prescriptions Assist with patient follow-up as necessary, to include contacting patients with appointment reminder in appropriate language Works among all departments to interpret for patients in appropriate language Performs miscellaneous job-related duties as assigned. OTHER SKILLS AND ABILITIES: Must possess excellent communication and interpersonal skills. Ability to maintain a high customer service standard and observe corporation protocol in a hectic and sometimes hostile situation. Ability to document messages that include a summary of the relevant details. Ability to present information clearly and concisely. Must be able to work between multiple locations, as needed. The ability to work on-site is an essential duty for this position. Bilingual (fluent English/Spanish) is a plus. Other duties as assigned. EDUCATION AND EXPERIENCE: Requires a High School Diploma or GED. Experience with medical interpretation or certification preferred Current CPR certification. Must have at least one year of relevant work experience, preferably in a medical setting or an equivalent combination of training and experience. CCI experience is a plus. Ability to navigate information on the Internet and within an Electronic Health Record. WORKING CONDITIONS: Proper and professional grooming is always expected. Prolonged periods of standing, bending, or working at a desk on a computer. The ability to lift (up to 15 lbs) is required. Work under stressful conditions within a controlled enclosed environment daily. The work environment involves exposure to potentially dangerous materials and situations that require extensive safety precautions and may include protective equipment. ADA Category. By the Americans with Disabilities Act, requirements may be modified to accommodate disabled individuals reasonably. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or impose undue hardships on the organization. OSHA Category 1. Clinical environment. Possibility of exposure to chemicals and infectious body fluids, e.g., HPV, HIV, HEP C, HSV. Why work at CCI? Extensive benefits plan including PTO 403B Retirement Plan + Employer match up to 4% Tuition reimbursement opportunities Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. Our providers are insured for malpractice under FTCA. Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

Job Description The Clinical/Technical Education Coordinator, under the direction of the Director of Information Technology and the Director of Human Resources, serves as an integral member of the CCI training and development team. The clinical education coordinator provides leadership, expertise, and services within the areas of technical clinical education (EHR), workflow standardization, and professional development. The position is responsible for developing, implementing, instructing, and managing a broad variety of educational services that facilitate the delivery of high-quality care and contribute to the professional development of CCI's staff. As a member of the health center's integrated team, the Clinical/Technical Education Coordinator fulfills the following KEY FUNCTIONS AND RESPONSIBILITIES to assure the provision of high-quality, patient-centered, coordinated patient care: Technical Develops, updates, and implements provider onboarding competencies in the EHR, policies and procedures, team-based care, and administrative tasks. Shadows new providers during onboarding to instruct and coach them on EHR utilization and best practices Serves as the medical EHR super user and participates in all training that is necessary for the highest functionality of the EHR. Leads the clinical EHR upgrades and ensures that all medical teams are trained in advance of the changes. Provides consultative services and expertise to support the design and implementation of effective technical health center-based educational programs that support the unique practice specialty and environment of individual health centers and facilitate staff involvement. Identifies strategies to assure staff competence with respect to the electronic medical record, new technology or practice innovations, and to facilitate changes in practice or technology to improve outcomes. Delivers a wide variety of employee development and technical subject matter areas training to CCI employees (e.g. eCW, etc.) specialized computer software utilization and agency program objectives and procedures. Administrative Assesses educational and technical professional development needs within the clinical care team based on the scope of practice, development level, and identified career goals of staff. In collaboration with the training and development team, designs, implements and evaluates educational programs and onboarding materials to meet identified needs, assure technical clinical competency of staff, and support the delivery of high-quality training programs. Designs and delivers training programs using multiple means of delivery; develops course materials, program/course objectives and formats, handouts, etc. Develops, implements, interprets and recommends changes in training program policies and procedures. Reviews and evaluates effectiveness of course content, training materials and records, program objectives, procedures, instruction, equipment; develops, recommends and implements modifications; evaluates and writes effectiveness reports. Establishes and fosters professional relationships with trainees, allowing them to be active in their learning. Evaluates trainees progress and achievement, engages in ongoing conversations for monitoring and development and follows-up with supervisor at the completion of training. Sets the highest possible example in conduct, temperament, punctuality, and standards of work. Serve as a role model and resource to all care team members, adhering closely to policies and procedures, practicing the highest standards of performance, answering questions in an informative and clear manner. Identifies unique and creative ways to provide learning experiences, assure accessibility and availability of clinical educational programs to staff. Designs and maintains evaluation strategies to monitor program effectiveness, assess needs and perceptions, and determine the long-term impact of educational interventions. Consistently seeks avenues for self-education to broaden knowledge base and maintain compliance with evidence-based practice. Provides quality customer service and communicates in a HIPAA compliant, culturally sensitive and trauma-informed manner. Works within the policies and procedures of CCI Health Services Inc. Performs other duties determined as necessary by the Director of Information Technology, Director of Human Resources and other CCI leadership. MINIMUM QUALIFICATIONS: Proficiency in all Microsoft Office Programs In-depth knowledge of adult learning styles Demonstrated knowledge of learning Management System Demonstrated ability to utilize varied multimedia tools, including Captivate, Articulate, Storyline, etc. Working familiarity with eCW. Experience working in community health care setting preferable. A thorough understanding and working knowledge of patient confidentiality issues and HIPAA compliance/regulations is essential. Written and oral fluency in English required, Bilingual, Spanish a plus. WORKING CONDITIONS: Working on-site is an essential duty for the job - with opportunity for a limited hybrid work schedule. This position requires travel between CCI sites as needed. Work under stressful conditions within a controlled, enclosed environment daily. Work environment involves exposure to potentially dangerous materials and situations that require extensive safety precautions and may include the use of protective equipment. ADA Category. In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. OSHA Category 1. Clinical environment. Possibility of exposure to chemicals and infectious body fluids e.g., HPV, HIV, HEP C, HSV. Why work at CCI? Extensive benefits plan Generous PTO Plan 403B Retirement Plan + Employer match up to 4% Tuition Reimbursement Opportunities Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. Our providers are insured for malpractice under the Federal Tort Claims Act. Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

Job Description The Human Resources Coordinator - Temp plays a critical role in supporting the HR department within an FQHC health care setting by managing day-to-day administrative and operational tasks. This position ensures smooth coordination of recruitment, onboarding, employee records management, and compliance with organizational policies and relevant regulations. The coordinator acts as a liaison between employees and management, facilitating effective communication and resolving routine HR inquiries. By maintaining accurate documentation and assisting with HR projects, the role contributes to a positive employee experience and supports workforce stability. Ultimately, this temporary position helps maintain efficient HR operations that align with the organization's mission to provide quality care and services. Minimum Qualifications: High school diploma or equivalent required; BA degree or higher in Human Resources, Business Administration, or related field preferred. Prior experience in an administrative or coordination role within a human resources department. Basic knowledge of HR principles, employment laws, and confidentiality requirements. Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience using HR information systems (ADP WFN, a plus). Strong organizational and communication skills with the ability to manage multiple tasks and deadlines. Preferred Qualifications: Experience working in the health care or social assistance sector. Familiarity with ADP WFN HRIS, applicant tracking systems, performance management and onboarding platforms. Certification or coursework related to Human Resources (e.g., ePHR, PHR, SHRM-CP). Excellent interpersonal and communication skills to effectively interact with diverse employee populations. Ability to adapt quickly in a fast-paced, dynamic environment. Responsibilities: Coordinate recruitment activities including posting job openings, scheduling interviews, and communicating with candidates. Assist with onboarding processes by preparing new hire documentation, conducting orientation sessions, and ensuring compliance with health care regulations. Maintain and update employee records in HR information systems, ensuring accuracy and confidentiality. Respond to employee inquiries regarding HR policies, benefits, and procedures in a timely and professional manner. Support HR team with administrative tasks such as preparing reports, tracking attendance, and assisting with compliance audits. Conduct NEO Skills: The required skills such as organizational ability and proficiency with HR systems are essential for managing recruitment and employee record-keeping efficiently on a daily basis. Strong communication skills enable the coordinator to serve as a reliable point of contact for employees and management, ensuring clear and respectful exchanges. Knowledge of HR principles and employment laws supports compliance and helps in addressing employee inquiries accurately. Preferred skills like familiarity with health care regulations and certification in HR enhance the coordinator's capability to navigate industry-specific challenges and contribute to process improvements. Together, these skills ensure the coordinator can maintain smooth HR operations, support workforce needs, and uphold the organization's standards. Why work at CCI? Extensive benefits plan including PTO 403B Retirement Plan + Employer match up to 4% Tuition reimbursement opportunities Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. Our providers are insured for malpractice under FTCA. Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved. This position is based physically onsite M-F, 8am-4:30pm

KEY FUNCTIONS & RESPONSIBILITIES Essential Functions: Provide customer service to patients dropping off or picking up prescription orders Enters and processes prescription ordered into the computer and consults with pharmacist as needed Retrieve, count, and set-up orders to support the work on the pharmacist. Creates a profile of the patient's health and insurance information in the computer system and updates patients' profiles as needed Answers and effectively responds to phone calls Assist the pharmacist and other medical staff, under the supervision, in the practice of pharmacy in accordance with local, state, and federal regulations and organizational policy and protocols. Communicates with insurance carriers to obtain payment for prescriptions claims and trouble-shoots insurance coverage to ensure resolution Receives inventory, stock shelves, rotates stock, and verifies all associated documentation. Prepares pharmacy inventory, orders medications and other supplies as needed. Conducts end of the month inventory, removes and disposes of any expired stock per organizational policy/protocol/procedures. Communicates with medial staff to obtain refill authorization and refers patients for appointments, as necessary. Operates cash drawer at point of sales. Closely follows all policies and procedures pertaining to operating a 340b pharmacy. Help with record keeping requirements of the pharmacy. Communicates and works closely with the pharmacist to provide safe, efficient, and accurate care to all patients. Complies with CCI's Policies and Procedures, Standards of Conduct, Code of Conduct and Corporate Compliance. Secondary Functions: Assist the Pharmacist in training new Pharmacy employees. Performs back-office duties such as data uploading of referral notes for patients, or patient interviews for medication reconciliation review or 340B referral compliance or auditing. Front office duties as required or assigned work pertaining to the Pharmacy operations and Pharmacy 340B program. May travel to provide coverage in other sites or to participate in training programs or continuing education. Understands role in Disaster Plan and that safety is a condition of employment. Serves on various CCI and community committees as requested/required. Maintains any necessary educational or licensure requirements. Other duties as assigned. Minimum Requirements: Pharmacy Technician certification required. Highschool diploma or equivalent required. 1-2 years of experience working in a retail pharmacy or FQHC, a plus. Understanding of the 340B discount program. Ability to work with people from different cultural, racial, and socio-economic backgrounds. Additional Information: Hours of Operation: Monday - Friday 8:00 - 4:30pm This position will be 100% on-site, customer facing at CCI's Gaithersburg/ Ora Glen location and other locations where pharmacy duties are assigned This position is 100% on-call/PRN Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

Job Description We are looking for Medical Assistant to perform clinical and administrative tasks for both Pediatric and Adult patients under the direct supervision of a licensed physician. The MA will assist with patient preparation for exams, minor office procedures, and with the examination and education of patients. The MA supports other members of the clinical team by assuring optimal patient flow, managing a variable and unpredictable patient volume throughout the workday. KEY FUNCTIONS AND RESPONSIBILITIES Greet patients and family members in a courteous manner. Screen patients and document information accurately in patient's chart. Escort patients to treatment room, preparing patient with clear instructions. Prepare patients for examination and perform routine screening tests. Measure and record vital signs. Assist with medical procedures. Perform Phlebotomy, EKG, and collection of lab specimens. Educate patients and family members concerning the visit and procedures performed. Provide all proper discharge and follow up instructions to patients. Perform outreach calls to patients and specialty offices as requested. Check electronic outbox of providers and address urgent issues. Complete EHR data entry Adhere to all safety protocols including standard precautions, transmission-based precautions, and other infection control policies. MINIMUM QUALIFICATIONS High School graduate, or equivalent. 1 year experience is preferred; not required. Must have current MA Certificate from an accredited school. Current BLS/CPR certification required. Ability to maintain quality, safety, and / or infection control standards. Knowledge of methods, procedures and protocols, including federal, state and local laws handling and disposal of hazardous biochemical waste products. Communication skills (including appropriate medical terminology) Ability to use good reasoning and judgment to react calmly in emergency situations. Electronic Medical Record (EMR) experience preferred. Bilingual in English and Spanish preferred Why work at CCI? Extensive benefits plan including PTO 403B Retirement Plan + Employer match up to 4% Tuition reimbursement opportunities Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. Our providers are insured for malpractice under FTCA. Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

CCI Health Services mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone. The Scheduling Specialist (SS) serves as the primary scheduler for CCI patients. For all other matters, the SS directs patients to the appropriate Health Center personnel. KEY FUNCTIONS & RESPONSIBILITIES: Answers the telephone promptly in adherence to AIDET protocols. Works cohesively and collaboratively with the entire team to answer all incoming calls. Routes calls to the appropriate area. Communicates phone messages as needed via phone notes or flags. Works to fill all available appointment slots according to CCI Scheduling Guidelines. Documents patient information in the registration field. Attends daily huddles and provides updates to the team as appropriate. Verifies insurance at the time of scheduling. Completes outreach calls to new Managed Care Organization (MCO) patients in order to schedule them for visits. Monitors desktop to retrieve contact information for patients requesting appointments through the patient portal or hospital discharge. Working on-site is an essential duty for the job. EDUCATION AND EXPERIENCE: Requires a High School Diploma or GED. Must have at least one year of relevant work experience, preferably in a medical setting or an equivalent combination of training and experience. Ability to navigate information on the internet and within an Electronic Health Record. OTHER SKILLS AND ABILITIES: Bilingual (fluent in English/Spanish). Must possess excellent communication and interpersonal skills. Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation. Ability to document messages that include a summary of the relevant details. WORKING CONDITIONS: Proper and professional grooming is always expected. Prolonged periods of standing, bending or working at a desk on a computer. The ability to lift (up to 15lbs) is required. Work under stressful conditions within a controlled enclosed environment daily. The work environment involves exposure to potentially dangerous materials and situations that require extensive safety precautions and may include the use of protective equipment. Why work at CCI? Extensive benefits plan including PTO 403B Retirement Plan + Employer match up to 4% Tuition reimbursement opportunities Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance. Our providers are insured for malpractice under FTCA. Equal Employment Opportunity (EEO) CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs. The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.