Community Counseling Centers of Chicago jobs

Job Description Name: Job Title: Quality and Operations Administrator Department: Collaborative Bridges Reports to: Executive Director of Collaborative Bridges Purpose: The Quality and Operations Administrator will provide leadership in the development and collection of key clinical and operational measures to inform and advance the work of Collaborative Bridges' Healthcare Transformation Collaborative. The person hired will works with Collaborative organizations (The Loretto Hospital, Humboldt Park Health, Hartgrove Hospital, Community Counseling Centers of Chicago, Habilitative Systems, Inc, and Bobby E Wright), the state of Illinois, insurance providers, and external stakeholders in collecting and interpretating data related to utilization of services in accordance with program design. This person will participate in performance monitoring and will advance population health measurements of behavioral health interventions. The administrator will assist in identifying, developing and participating in quality improvement initiatives based on data trends relevant to advancing health equity and ensuring provision of care that addresses root causes of mental health and substance use needs. They will provide oversight of Collaborative's technology platforms and assist in management of clinical databases. This position will be key personnel in managing relationships with Managed Care Organizations and other contracted partners. The Collaborative Bridges program is an innovative care coordination and crisis stabilization pilot program to connect individuals and families with substance abuse and mental health needs upon their discharge from hospitals and provide support with therapy and care coordination services until linked to long term community providers or consumer needs are resolved. For more information on our innovative model of care: ******************************* Minimum Qualifications: Bachelor's or Master's Degree in social work, data science, or public health, or relevant field. Prior not-for-profit experience with a healthcare provider. One years experience in quality improvement and quality assurance activities. Competencies: Must be able to work independently and work effectively in a team setting. Demonstrated ability to build healthy working relationships with all people of diverse social cultures, and economic backgrounds. Experience creating presentations using Power Point and proficient in Excel (formulas, pivot tables, and manipulating data) Ability to learn new data systems and to generate reports from raw data. Ability to clean data and present raw data to stakeholders. Work collaboratively with interdisciplinary teams and health care team members both internal and external to the organization to improve patient care through effective utilization and monitoring of health care resources. Detailed and extensive knowledge of mental health care systems, including evaluation of clinical efficiency and effectiveness. Ability to utilize data and metrics to improve Collaborative Bridges processes and workflow. Excellent interpersonal skills, including strong verbal and written communication skills. Ability to plan, develop, and manage multiple projects/systems. Significant knowledge of governmental, funding, and accreditation requirements in the State of Illinois. Ability to comprehend complex ideas, develop solutions to problems, and to analyze qualitative and quantitative data. Ability to facilitate discussions and negotiate resolution of complex issues. Ability to work effectively within a team. Ability to resolve issues objectively and maintain strict confidentiality. Ability to develop solutions to problems and to analyze qualitative and quantitative data. Knowledge of HIPAA privacy and security regulations. Duties and Responsibilities: Support Collaborative leadership in evaluation and measurement of clinical activities in compliance to key indicators of success and clinical goals. Develop and maintain effective means of tracking and reporting required, contract-based performance measures. Ensure service delivery is consistent with the goals of Collaborative. Assist in operational oversight of clinical activity and key performance performance indicators of Collaborative. Support Collaborative level integration of health information to ensure singular and longitudinal tracking of outcomes. Work closely with Clinical Supervisors/Director, leadership, and relevant stakeholders, related to determining and meeting performance-based tracking and reporting needs. Provide leadership and coordination for external auditors & reviewers. Participate in grant acquisition process as relates to data needs assessments. Provide data and analytic reports to Collaborative and external stakeholders. Provide ongoing efforts to maintain and improve program compliance and growth, including interpreting clinical performance and alerting clinical staff, supervisors, and leadership when deficiencies occur. Fosters a collegial and transparent operating culture among staff. Initiates, cultivates, and maintains relationships with human services and governmental agencies, health service vendors, and public and private groups to enhance service delivery and foster greater community integration. Works closely with leadership to evaluate systems for process improvements and efficiencies. Stays aware of current service delivery, medical services, and operational reporting requirements, techniques, and practices. Actively participates on committees and special projects. Complete reports related to data and analytics as requested by Collaborative Leadership. Adheres to confidentiality practices and procedures. Performs other duties as assigned by Collaborative Bridges leadership.

The Chief Operating Officer (COO) is a member of the Senior Leadership Team, reporting to the President & Chief Executive Officer. This position is responsible for providing strategic leadership and direct oversight of Facilities, Information Technology, Quality, Payer Relationships, Business Development, Contracting, Workforce Development, Governmental Grants, Housing, and Real Estate Asset Management. The COO will work with the senior leadership team and Board of Directors to establish long-range goals, strategies, plans, and policies; and will drive and lead an environment of operational excellence and performance improvement to ensure the organization's systems and procedures are functioning optimally. ESSENTIAL DUTIES & RESPONSIBILITIES * Oversees the operations of select administrative departments and program review. * Formulates long-range objectives, plans, and programs for departments to ensure consistency across the organization. * Provides the leadership, management and vision necessary to ensure the organization has the proper operational controls, administrative procedures and systems in place to effectively grow and ensure financial strength and operational efficiency. * Works closely with Clinical Operations, Finance and other departments to establish new strategic partnerships that drive service innovation and organizational growth. * Leads data review and reporting to provide insightful analysis that allow for business development. Identifies key performance indicators and delivers process improvements. * Maintains proactive communication with executive management with regard to financial management and industry issues that require contingency planning. * Provides program leadership and input for all strategic plan implementation processes with staff. * Evaluates the organization's administrative support structure and plans for continual improvement of the efficiency and effectiveness of the group. Coaches department level leadership as they implement the strategic plan and ensure efficient operations. * Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. * Performs other related duties as assigned. EDUCATION * Bachelor's degree from an accredited college or university required. * Master's Degree in Business Administration or Nonprofit Administration (MBA or MNA) preferred. EXPERIENCE * A minimum ten (10) years of progressive experience with broad management, fiscal and operational responsibility, including significant not-for-profit experience. * Demonstrated experience with program development and program evaluation, including creation of new programs, setting measurable goals and objectives, data collection and analysis, monitoring and evaluation, and adjustment of goals in response to benchmarks. * Previous leadership and oversight of strategic planning process, quality improvement programs and process improvement/lean thinking. * Previous management and leadership experience of a broad spectrum of professional administrative staff in the areas of IT, Facilities and Real Estate Asset Management preferred. COMPETENCIES * Cultural Awareness and Respect, Advocacy, Transformational and Strategic Leadership, Change Management, Mission-Driven, Teamwork/Collaboration, Adaptability, Mentorship, Quality Improvement, Problem Solving, Personal & Professional Integrity, Written and Verbal Communication Skills, Presentation Skills WHAT SETS THRESHOLDS APART * Competitive pay - Salary Range: $200,000.00 - $240,000.00 annually * Generous PTO (9 federal holidays, 8 days of sick leave, 15-22 days personal and vacation) * Dental insurance, vision insurance, choice of 4 medical insurance plans * 403(b) retirement plan with 3% employer match * Robust employee assistance program (EAP) * Public service loan forgiveness * Supervision for clinical licensure at no cost (LSW, LCSW, LPC, LCPC) #LI-JP1

Do you want to change lives by helping people access critical disability benefits? Join Thresholds as a SOAR Specialist with the Comprehensive Class Member Transition Program (CCMTP). In this role, you will be part of a team that works with Williams class members in their transition from specialized mental health rehabilitation facilities to living independently in the community. Use your expert knowledge to construct each client's case for appropriate SSI or SSDI benefits. As part of building the medical summary report, you will gather supporting information and complete the applications using the SOAR method (SSI/SSDI Outreach, Access, and Recovery). You will also support your clients in getting access to other resources, including housing, community services, health care, substance use treatment, and mental health care. This includes coordinating case management and attending appointments with your client to provide support and advocacy as needed. Ultimately, you will support the client as they transition to living independently and receiving ongoing services from a Thresholds Community Support Team. If they have not yet received SSI/SSDI at the point of transition, you will continue to work with them until they receive their benefits. The culture at Thresholds is collaborative and supportive, taking a team-oriented, interdisciplinary approach to providing the best client care. Opportunities for training and professional development, including clinical supervision and SOAR training, will deepen your knowledge and expand your clinical skills in harm reduction, trauma-informed care, and other evidence-based practices. This invaluable experience will set you up for a variety of career paths and growth opportunities within our organization. TO SUCCEED IN THIS ROLE, YOU NEED: * Passion for mental health advocacy * Excellent attention to detail and organization * Strong writing and communication skills * To be at least 21 years old * A valid driver's license, current car insurance, and daily access to a car * Willingness to provide transportation to clients * To acquire SOAR certification (free online training) MANY EDUCATION AND EXPERIENCE PATHS ARE ELIGIBLE FOR THIS ROLE: * High school diploma or GED certificate and 5 years of supervised clinical experience * Active CRSS credential * Bachelor's degree in Psychology, Social Work, or related field * Bachelor's degree in an unrelated field and 2 years of supervised clinical experience * Master's degree in Psychology, Social Work, or related field WHAT SETS THRESHOLDS APART: * Competitive pay - Base Rate: $24.00 - $27.16 hourly / $49,920 - $56,500 annually * Commensurate with education, experience, or licensure * Generous PTO (9 federal holidays, 8 days of sick leave, 3 personal days, & 15 vacation days) * Dental insurance, vision insurance, choice of 3 medical insurance plans * 403(b) retirement plan with 3% employer match * Robust employee assistance program (EAP) * Mileage reimbursement * Cell phone reimbursement (up to $50/month) * Public service loan forgiveness * Reimbursement for professional licensure and license renewal Thresholds is a mission-driven agency with a deep commitment to diversity, equity, and inclusion. We foster an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency's mission. Click here to learn more. One of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago's 101 Best & Brightest Companies to Work For, several years in a row. #LI-AM1

We are seeking a Teacher's Assistant for Thresholds High School to help youth experiencing mental illness. The Teacher's Assistant provides aid and support to the classroom teacher(s). They will not regularly be left in charge of a class, group of students, or individual, but may work one‐on‐one or with a class in the presence and under the supervision of a certified teacher. ESSENTIAL DUTIES & RESPONSIBILITIES * Works with the teacher to develop curriculum and daily lesson plan and uses the lessons/materials provided by the teacher to assist in teaching the lesson. * Works with the whole class for lessons, as well as works individually with students to maintain a positive atmosphere in the classroom. * Works cooperatively with other Teacher Aides and/or volunteers. * Creates and makes copies of instructional materials as needed. Distributes teaching materials and stockroom supplies. * Performs and participates in crisis intervention in accordance to TCI (Therapeutic Crisis Intervention) and Thresholds standards. Models best practices to other staff. Performs and supervises physical management when necessary. * Participates in behavior management in the classroom and program. Supervises breaks and lunch times in regards to the school day. MARGINAL DUTIES & RESPONSIBILITIES * May be required to take attendance, help with attendance reporting, issue and mark point cards, and assist with anecdotal summary notes of students. This includes notification to supervisors or co‐workers of any difficulties with particular students or other program members, and call upon them, as well as any other staff to intervene if necessary. * May be required to assist with homework or grading. REQUIREMENTS * Must be 20 years of age or older * Paraprofessional Certification through Illinois State Board of Education: Educator License with Stipulations (ELS) * To be able to perform Therapeutic Crisis Intervention therapeutic restraint techniques, which require moderate exertion, being able to lift 40 pounds, and the mobility to lower self to a kneeling position on the floor. This training is provided and required by Thresholds. Preferred: * Bachelor's degree in Education * Previous experience working with high school aged children dealing with mental illness What sets Thresholds apart: * Competitive pay - Base Rate: $21.11 - 23.75 per hour * Generous PTO (9 federal holidays, 8 days of sick leave, 15-22 days personal and vacation) * Dental insurance, vision insurance, 4 medical insurance plans * 403(b) retirement plan with 3% employer match * Robust employee assistance program (EAP) * Mileage reimbursement * Public service loan forgiveness * Supervision for clinical licensure at no cost (LSW, LCSW, LPC, LCPC) * Reimbursement for professional licensure and license renewal Thresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency's mission. Click here to learn more. One of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago's 101 Best & Brightest Companies to Work For, several years in a row. #LI-JK1

Title: Supervisor of Adult Outpatient Services at Broadway Reports to: Director of Adut Outpatient Services Who we are: C4 was founded in 1972 to help people released from psychiatric hospitals into the Uptown and Edgewater communities stabilize in the community. Since that time, C4's service area has expanded to rekindle hope for individuals and families on Chicago's north and west sides, remaining committed to community-level, system-focused interventions; C4 always seeks to avoid restrictive levels of care and maximize families' agency to lead their recovery, allowing them to heal in their homes and community. C4 is the leader in building hope and breaking down barriers - from the personal to the systemic - for Chicago's systematically disadvantaged communities through the delivery of effective, empirically supported, and trauma-informed mental health services. C4 seeks to equip 7,000 individuals annually to help them move from trauma to living, to working and thriving within their community. Our Mission - Community Counseling Centers of Chicago (C4), a behavioral health advocate and social service provider, offers quality, comprehensive customer-oriented services tailored to the diversity of its consumers. Our Vision - Community Counseling Centers of Chicago (C4) will be, and will be recognized as, essential to the wellbeing of the communities we serve. Philosophy - C4 believes that people recovering from mental illness and emotional trauma are able to live, work and thrive in the community. Purpose: The Supervisor of Adult Outpatient Services at Broadway provides the clinical and administrative oversight of clinicians providing billable individual therapy, art therapy and other group services to registered C4 clients. He/she will also function as a practicing clinician. In addition to overseeing individual therapy cases, this person will be responsible for helping C4 grow and expand Art Therapy services and other group services of a clinical, expressive and skill-building nature. Minimum Qualifications: Must have a master's degree in Social Work, Psychology or Counseling LCPC or LCSW required. Those whose licensure is in process will be considered 3-year minimum clinical experience working with adult clients with persistent mental illness Basic understanding of the therapeutic use of art in the process of healing and recovery Competencies (Minimum Skills, Knowledge and Experience): Ability to be respectful of the diverse cultures of the people served and to provide culturally appropriate, competent, and individualized treatment according to each client's age, gender, gender identity, race, ethnicity, and culture. Ability to provide, create and supervise art therapy sessions. Ability to assess the need for other group therapy services and initiate their implementation. Clinical competencies, including motivational interviewing techniques, as aligned with training mandated by agency Knowledge of behavior management techniques and functional use of them Understanding of personal and professional boundaries Ability to access art supplies needed and identify appropriate vendors Organizational skills Time and stress management skills Communication skills to include interpersonal, teamwork, and collaboration skills Conflict resolution and diplomacy skills Computer literacy including clinical records Ability to develop solutions to problems. Ability to speak and write clearly and effectively. Ability to comprehend complex ideas and complex diagnostic histories of consumers Duties and Responsibilities: Provides clinical supervision of staff providing individual therapy, art therapy and other group therapy services Leads staff meetings and treatment planning meetings when necessary Attends occasional ACT and CST staff meetings to help identify clients who would benefit for Art and Group Therapy Maintains a caseload and provides direct services approximately 25% of the time worked May attend additional staff meetings at other C4 sites to discuss group services at Broadway Trains and supervises employees to procedures and clinical functions Assists in scheduling employees to provide adequate coverage for groups Ensures documentation quality, completion, and compliance at all times, as well as monitors timelines and agency policies and procedures according to agency's guidelines Ensures compliance with all applicable laws and accreditation requirements related to service delivery policies, practices, and reporting standards Develops, coaches, guides, and determines individual performance expectations for direct reports. Compiles reports and gathers data as requested Adheres to confidentiality practices and procedures according to agency policies. Maintains compliance with agency policies and procedures. Maintains license and/or certification for position Responsible for prioritizing own and others' work to ensure completion Checks the quality and timeliness of own and others' work Adheres to ethical practices Other duties as assigned by supervisor

Job Description Title: Certified Recovery Support Specialist (CRSS) Internship Internship Department: Specialized Services (PLEASE NOTE THIS IS AN UNPAID INTERNSHIP) Who we are: C4 was founded in 1972 to help people released from psychiatric hospitals into the Uptown and Edgewater communities stabilize in the community. Since that time, C4's service area has expanded to rekindle hope for individuals and families on Chicago's north and west sides, remaining committed to community-level, system-focused interventions; C4 always seeks to avoid restrictive levels of care and maximize families' agency to lead their recovery, allowing them to heal in their homes and community. C4 is the leader in building hope and breaking down barriers - from the personal to the systemic - for Chicago's systematically disadvantaged communities through the delivery of effective, empirically supported, and trauma-informed mental health services. C4 seeks to equip 7,000 individuals annually to help them move from trauma to living, to working and thriving within their community. Our Mission - Community Counseling Centers of Chicago (C4), a behavioral health advocate and social service provider, offers quality, comprehensive customer-oriented services tailored to the diversity of its consumers. Our Vision - Community Counseling Centers of Chicago (C4) will be, and will be recognized as, essential to the wellbeing of the communities we serve. Philosophy - C4 believes that people recovering from mental illness and emotional trauma are able to live, work and thrive in the community. Internship Overview The CRSS Internship provides hands-on experience for individuals pursuing a career in peer recovery support services. Interns will provide expertise from own personal experience in recovery from mental illness and/or substance abuse to benefit the individuals served by helping promote a culture that recognizes, understands, and respects each client's point of view, experiences, and preferences. Encourage use of community resources and services. Act as a liaison between client and ACT staff. Articulate C4's mission and vision. Key Responsibilities Provide peer support to individuals in recovery through mentorship and advocacy. Assist in developing and implementing recovery plans based on individual goals. Facilitate peer-led support groups and educational workshops. Help individuals navigate resources such as housing, employment, and healthcare services. Document client interactions in accordance with organizational policies and confidentiality guidelines. Collaborate with clinicians, case managers, and other team members to support holistic recovery. Attend training and supervision meetings to enhance professional development. Promote self-advocacy and empowerment among program participants. Adhere to ethical policies Other duties as assigned by supervisor Qualifications Enrolled in or completed a Certified Recovery Support Specialist (CRSS) training program. Lived experience with mental health and/or substance use recovery and willingness to share recovery journey as appropriate. Strong communication and active listening skills. Ability to maintain professional boundaries and ethical standards. Knowledge of recovery principles, trauma-informed care, and harm reduction strategies. Basic computer skills for documentation and communication. Preferred Qualifications Experience facilitating peer support groups or working in a recovery-oriented setting. Familiarity with community resources and behavioral health services. Internship Benefits Hands-on experience in a professional peer support setting. Supervised training and mentorship opportunities. Potential for employment upon successful completion of the internship. Networking with professionals in the mental health and recovery field. Competencies (Minimum Skills, Knowledge, and Experience): Ability to be respectful of the diverse cultures of the people served and to provide culturally appropriate, competent and individualized support according to each client's age, gender and gender identity, sexual orientation, race, ethnicity, religious beliefs and culture Comfort with self-disclosure Ability to use appropriate behavior management techniques Understanding of personal and professional boundaries Time and stress management skills Communication skills to include interpersonal, teamwork, and collaboration skills Conflict resolution and diplomacy skills Computer literacy Problem solving skills

The Maintenance Technician reports to the Team Leader, Facilities. The Technician is responsible for installing, troubleshooting, repairing, and maintaining building equipment according to safety policies and procedures. In addition, the Maintenance Technician is responsible for coordination of vendors as needed. ESSENTIAL DUTIES & RESPONSIBILITIES This role includes knowledge of the following duties and responsibilities however minimal on the job training can be provided as necessary. Repair of the door and lock installation Minor repairing of small appliances and furniture Minor Patching and painting of drywall Basic knowledge of electrical, plumbing, and carpentry Check and clean roof systems, including gutters and downspouts Assist in scheduling all building inspections Supervise vendors on care and upkeep of building and grounds Assist in establishing priorities for major maintenance projects and make recommendations for improvements. Serve as liaison for Director of Facilities, Project Managers, and Facilities Manager with contractors, regarding remodeling, and repair of properties. Determine and interpret codes and regulations covering facilities, equipment, and building items with compliance with codes and regulations. Available for emergency needs as necessary after hours, on weekends, and on holidays. Advise Facilities Manager regarding major emergency repair decisions. Adhere to all facility policies and procedures regarding safety. Order and obtain materials to be used by the maintenance department. Other duties as assigned. MARGINAL DUTIES & RESPONSIBILITIES Required to work a flexible schedule, which may include weekends, evenings, and holidays; available on-call 24 hours. May be required to serve in the role of the site manager. EDUCATION High school diploma or equivalent required. EXPERIENCE Preferred - Two (2) to five (5) years of experience as a Maintenance Technician or related profession and the ability to learn a wide variety of new skills and tasks associated with the performance of the duties assigned. Knowledge of regulatory standards and compliance requirements. Strong follow-up and accurate and timely record keeping. Ability to make independent decisions when circumstances warrant. Ability to handle a variety of changing duties resulting from the complexities of maintenance work requirements. REQUIREMENTS: Access to a reliable vehicle to travel between locations WHAT SETS THRESHOLDS APART:  Competitive Pay: $20.20 - $25.00 an hour / $42,016 - $52,000 annually Generous PTO (9 federal holidays, 8 days of sick leave, 15-22 days personal and vacation) 4 medical insurance plans, dental insurance, & vision insurance 403(b) retirement plan with 3% employer match  Robust employee assistance program (EAP) Mileage reimbursement  Cell phone reimbursement (up to $50/month) Thresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency's mission. Click here to learn more. As a leader in mental health and substance use services, we pride ourselves in being recognized as a Chicago Tribune Top Workplace and one of Chicago's 101 Best & Brightest Companies to Work For, in the category of companies with more than 1,000 employees.

Job Description Title: Integrated Behavioral Health Provider Reports to: Director of Care Coordination Who we are: C4 was founded in 1972 to help people released from psychiatric hospitals into the Uptown and Edgewater communities stabilize in the community. Since that time, C4's service area has expanded to rekindle hope for individuals and families on Chicago's north and west sides, remaining committed to community-level, system-focused interventions; C4 always seeks to avoid restrictive levels of care and maximize families' agency to lead their recovery, allowing them to heal in their homes and community. C4 is the leader in building hope and breaking down barriers - from the personal to the systemic - for Chicago's systematically disadvantaged communities through the delivery of effective, empirically supported, and trauma-informed mental health services. C4 seeks to equip 7,000 individuals annually to help them move from trauma to living, to working and thriving within their community. Our Mission - Community Counseling Centers of Chicago (C4), a behavioral health advocate and social service provider, offers quality, comprehensive customer-oriented services tailored to the diversity of its consumers. Our Vision - Community Counseling Centers of Chicago (C4) will be, and will be recognized as, essential to the wellbeing of the communities we serve. Philosophy - C4 believes that people recovering from mental illness and emotional trauma are able to live, work and thrive in the community. Purpose: Under the general supervision of the Director of Care Coordination and the Chief Clinical Officer, the Integrated Behavioral Health Provider is responsible for delivering evidence-based behavioral health services. As part of an integrated behavioral health and residential practice, their duties include conducting initial patient evaluations, performing triage assessments, managing crisis interventions, providing short-term individual and group counseling, offering skills training, coordinating care, and conducting follow-up sessions.They participate in interdisciplinary case conferences, work with primary care providers, and assist with program development. Minimum Qualifications/Credentials: Master's degree in social work, counseling, or marriage and family therapy Must be Licensed Practitioner of Healing Arts (LPHA) Must be Certified Drug and Alcohol Counselor (CADC) Two (2) years of progressively responsible experience in mental health services. Bilingual in Spanish/English is highly desirable. Competencies (Minimum Skills, Knowledge and Experience): Ability to be respectful of the diverse cultures of the people served and to provide culturally appropriate, competent and individualized treatment according to each client's age, gender, race, ethnicity, and culture. Clinical competencies, including motivational interviewing techniques, as aligned with training mandated by agency Ability to independently assess the psychosocial functioning and needs of patents and their family members of all ages. Ability to provide consultation services to staff about psychosocial needs to patients and the impact of psychosocial problems on health care and compliance with treatment Demonstrate effective time management to organize work, establish priorities, meet deadlines, and maintain flexibility in situations involving change or implementation of new procedures with positive disposition. Maintain quality control standards. Analyze and pay attention to detail Well-versed in Rule 132/140 and SUPR 2060/ 2090 Experience navigating nonprofit behavioral health service delivery and documentation Duties and Responsibilities: Evaluate the ongoing necessity for service delivery, progress in services and make recommendations for treatment changes as appropriate Verify clinical need for services and treatment recommendations Coordinate with treatment teams to gather additional clinical information necessary Work closely with clinical supervisors to address questions or concerns related to staff training in best practices for clinical documentation Advise clinical staff regarding appropriate procedures or practices in response to completion of assessment tools Participate in clinical staffing and provide guidance on best practices and client engagement. Development and updating of a comprehensive referral list of community services. Provide and/or oversee referrals to community resources. Develop and maintain relationships and good communication with related health, educational, and social services agencies Participates in a comprehensive quality improvement process, which includes routine auditing of medical records to ensure quality clinical care, compliance with clinic protocols, and implementation of the Board's quality assurance committee recommendations concerning integrative behavioral health care Other duties as assigned by supervisor

Job Description Title: Pathways to Success Care Coordinator Reports to: Pathways to Success Supervisor and/or Program Manager Purpose: Pathways to Success is a State of Illinois initiative to provide comprehensive care coordination that will enhance access to critical behavioral, medical and social services for children with complex behavioral health challenges. The program utilizes the evidenced-informed Care Coordination and Support model. This is a structured approach to care coordination that adheres to required procedures for child and family engagement, individual care planning, identifying and utilizing strengths and natural supports while monitoring progress and fidelity to the required processes. Care Coordinators assist the families in navigating the complex systems of care until they can navigate it on their own. We are hiring on both the Westside and Northside of Chicago, depending on what is best fit for you. The Care Coordinator is responsible for enhancing coordination of services by removing service barriers, creating a strong support system and by addressing medical and social needs of children. Pathways work with children ranging from age 5 to 21 years of age. The families or guardians of the children receive support services as well and are linked with community supports and programs that can continue even after Pathways are gone. Care Coordinators are accountable for ensuring the delivery of high quality and comprehensive services in a culturally sensitive and appropriate manner. Care Coordinators will accomplish this comprehensive service by the following: Utilize IM+CANS to develop an individualized strengths-based service plan. Complete assessments for assigned clients to determine level of need. Develop care plans to reduce areas of risk. Assist clients with accessing services to improve overall wellness that include mental health services, substance use, behavioral support, advocacy, family functioning, healthcare, housing, education, nutrition, etc. Develop a unique Child and Family team for the client that including formal and natural supports involved in the youth and family's lives. Participate in multi-disciplinary staffing's, case consultations and meetings the clients and family Provide support and resources for the family during behavioral health crisis and after by providing an individual safety plan Meet with families in the community, at home, in the office and at the school. Complete documentation in required electronic systems care Initiate, cultivate and maintain professional relationships with human services and government agencies, health service providers, and community leaders Utilize assessment tools and individual treatment plan to implement a working plan of car Competencies: Experience with computers for documenting work, making referrals, and researching services Organizational skills and daily work planning Excellent interpersonal and customer service skills Strong written and oral communication skills Problem solving and analytical skills Adherence to ethical practices and procedures Demonstrated cultural sensitivity, humility, and competence Ability to present a positive image of the agency to clients, community and staff Ability to work in stressful situations, handle multiple tasks and projects simultaneously Ability to resolve issues objectively and maintain strict confidentiality Ability to deal with ambiguity and changing programmatic needs Minimum Qualifications: Must meet Illinois requirements of a Mental Health Professional Bachelor's Degree in the human service field. Willingness to become knowledgeable of the communities served in Chicago Personal vehicle, valid driver's license, insurable driving record and vehicle insurance Experience working in healthcare or social service agencies a plus Energic and enthusiastic to work with families in under served communities

Do you enjoy getting to know someone and coaching them towards achieving their goals related to work, relationships, and independent living? You could make a difference in someone's life every day as a Residential Support Specialist Lead working with young adults between the ages of 16-21. Residential Support Specialist Lead works one-on-one and in groups with youth experiencing mental health challenges. Within the residential setting, you will assist the clients as they learn and practice skills related to what matters most to young people: relationships, school success, recreational activities, health and wellness, early career experiences, and day-to-day living. You will also ensure safety by helping youth regulate and safely express their emotions, including using Therapeutic Crisis Intervention (TCI) skills. During an average day, you will teach independent living skills like hygiene and housekeeping, help residents prepare meals, model relationship building skills, and coach youth on coping skills. Not only do you help clients develop key independent living skills, you are also fostering a safe and inviting living environment by regularly cleaning the residence. You will see their progress and document their experiences, success with medication management, and recovery process as they transition to adulthood. As a supervisor for the shift, you will also mentor and advise the Residential Support Specialists on the same shift. To succeed in this role, you need: Passion for mental health advocacy Effective communication and relationship-building skills Compassion and respect while working in someone's home Patience and willingness to meet youth where they're at Good writing skills and attention to detail Willingness to work evenings and weekends To be able to perform Therapeutic Crisis Intervention therapeutic restraint techniques, which require moderate exertion, being able to lift 40 pounds, and the mobility to lower self to a kneeling position on the floor. This training is provided and required by Thresholds. Available to work the following schedule: Sunday 9A-11P, Monday 3P-11P, Tuesday 1P-11P & Wednesday 3P-11P. There are multiple educational pathways to be eligible for this role: High School diploma or GED certificate and at least 25 years of age. Associates degree or higher and at least 21 years of age. Prior experience with youth residential services preferred What sets Thresholds apart:  Competitive pay - Base rate: $22.50 - 24.75 per hour / $46,800 - 51,480 annually Commensurate with education, licensure, and experience Generous PTO (9 federal holidays, 8 days of sick leave, 15-22 days personal and vacation) Dental insurance, vision insurance, choice of 4 medical insurance plans 403(b) retirement plan with 3% employer match  Robust employee assistance program (EAP) Public service loan forgiveness  Supervision for clinical licensure at no cost (LSW, LCSW, LPC, LCPC)  Thresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency's mission. Click here to learn more. One of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago's 101 Best & Brightest Companies to Work For, several years in a row. #LI-JK1

Purpose: The Peer Supervisor provides oversight to the Peer Engagement Specialists. Ensures good program outcomes by providing training, supervision and field mentoring of staff, monitoring outcomes, and implementing quality improvement plans. Act as a liaison to other departments and agencies. Minimum Qualifications: Master's degree in rehabilitation counseling or related field is preferred. Bachelor's degree required. Supportive Employment or Vocational Counseling experience required. Knowledge of Recovery principles, Co-occurring Disorders Treatment concepts, and/or Evidence Based Treatment Models also preferred. Personal vehicle, valid Illinois driver's license, and insurable driving record required. Previous supervisory experience is valued. Competencies (Minimum Skills, Knowledge and Experience): Ability to be respectful of the diverse cultures of the people served and to provide culturally appropriate, competent and individualized treatment in accordance with each client's age, gender and gender identity, sexual orientation, race, ethnicity, religious beliefs, and culture. Clinical competencies, including motivational Interviewing techniques, as aligned with training mandated by C4. Knowledge of and ability to use appropriate behavior management techniques. Understanding of personal and professional boundaries. Ability to plan, develop and manage multiple projects. Organizational skills Time and stress management skills Communication skills include interpersonal, teamwork, and collaboration skills. Conflict resolution and diplomacy skills Computer literacy Problem solving skills. Excellent interpersonal, verbal, and written communication skills Ability to plan, develop and manage multiple projects. Proficient in Windows environment Duties and Responsibilities: Hires, trains, and evaluates peer specialists. Develops expectations for specialists regarding community time, employer contacts, and employment rate (percentage of people employed on each caseload), Provides individual supervision for peer specialists. Supervision includes some office-based sessions, as well as field mentoring. Provides field mentoring for each person on the team. Provides frequent (weekly or monthly) field monitoring for new specialists or specialists with outcomes that are less than desired. Collects client and process outcomes on a monthly basis. Shares outcomes for the program, as well as for individual practitioners, with the IPS supported employment team quarterly. Helps team set goals for improvement. Reviews individual outcomes with each practitioner, develops written plans for improvement that include assistance from the supervisor, and helps practitioners set goals. Acts as a liaison to other department coordinators and administrators at the agency. Communicates regularly with Assistant Director to ensure that services are integrated, to problem-solve program issues and to act as an advocate for employment. Informs administrators of program successes and challenges. Provides assertive engagement and community outreach-based services to a caseload of clients, directed toward the goal of competitive employment in integrated job settings. Interviews and evaluates clients, demonstrates knowledge of growth and development, establishes diagnosis using DSM IV criteria, understands range of treatment, and monitors client behavior. Develops treatment plans collaboratively with client by defining goals, specific outcomes, and time frames for treatment. Uses appropriate behavior management techniques as needed. Maintain compliance at all times with clinical charts documentation, timelines and agency policies and procedures including meeting required timeframes for documentation and service notes. Other duties as assigned by supervisor.

Job Description Title: Crisis Triage and Stabilization Supervisor Position Type: Full Time Salary: $70,000 a year Who we are: C4 was founded in 1972 to help people released from psychiatric hospitals into the Uptown and Edgewater communities stabilize in the community. Since that time, C4's service area has expanded to rekindle hope for individuals and families on Chicago's north and west sides, remaining committed to community-level, system-focused interventions; C4 always seeks to avoid restrictive levels of care and maximize families' agency to lead their recovery, allowing them to heal in their homes and community. C4 is the leader in building hope and breaking down barriers - from the personal to the systemic - for Chicago's systematically disadvantaged communities through the delivery of effective, empirically supported, and trauma-informed mental health services. C4 seeks to equip 7,000 individuals annually to help them move from trauma to living, to working and thriving within their community. Our Mission - Community Counseling Centers of Chicago (C4), a behavioral health advocate and social service provider, offers quality, comprehensive customer-oriented services tailored to the diversity of its consumers. Our Vision - Community Counseling Centers of Chicago (C4) will be, and will be recognized as, essential to the wellbeing of the communities we serve. Philosophy - C4 believes that people recovering from mental illness and emotional trauma are able to live, work and thrive in the community. Purpose: The Crisis Triage and Stabilization Supervisor will assist in developing C4's Cook County Crisis Triage and Stabilization Program at the shared Collaborative Bridges clinical site in West Garfield Park at 4223 W Lake Street. They will oversee day-to-day operations and provide clinical consultation for individuals that present to Triage Center needing evaluation and assessment and will utilize their expertise in crisis care to ensure least-restrictive outcomes for all individuals served. The Supervisor will be responsible for direct oversight of Crisis Stabilization Specialists, including ongoing supervisor and oversight, as well as, training and development of best practice clinical skillsets. The Supervisor is accountable for ensuring the delivery of high quality comprehensive and cost-effective clinical services and enhancing overall service performance in a culturally sensitive and appropriate manner, while meeting the quality metrics established in concert with Cook County. In addition, the Supervisor will participate in system coordination activity with Cook County and West Side Crisis Continuum community stakeholders. They will be responsible with marketing and communicating availability of services through outreach activities to West Side community. As part of the continuum of care services at shared Collaborative Bridges Wellness Center, they will participate in ensuring indiviudals served are connected to ongoing treatment and that Social Determinant of Health needs are assessed and linked as appropriate. Duties and Responsibilities Oversees the effective management and efficient integration of service delivery functions including, continuity, consistency, efficiency, and effectiveness of service delivery Develops, implements, evaluates, and ensures compliance with service delivery operating policies, procedures, and reporting requirements. Provides clinical supervision and guidance to community-based team comprised of multi-disciplinary skill sets. Nurture a team philosophy to treatment and develop a culture of support for staff. Familiarity with the population needs and resources of Chicago's Westside. Comfortability in provision of community-based services and understanding of basic safety protocol for staff and consumers in provision of community-based services. Ensure effective transitions of care for individuals served. Maintain effective communication and coordination with partners in Collaborative Bridges and great West Side stakeholders. Assist with the creation and advocacy related to the short-and long-range service delivery operating strategies and is accountable for the implementation of such strategies in all crisis prevention, short term treatment, and community engagement related service areas Develops, researches, promotes, and participates in training opportunities applicable to identified team members and for the clinical enhancement of identified teams and program goals Initiates, cultivates, and maintains professional relationships within C4 and Collaborative Bridges to enhance communications, shared vision, support, and program alignment Determines individual performance expectations for direct reports. Fosters a collegial and transparent operating culture among other service providers at Wellness Center and within C4. Initiates, cultivates, and maintains professional relationships with human services and government agencies, health service vendors, and public and private groups to enhance service delivery and Agency presence in the community Works closely with leadership and clinical directors to evaluate systems for process improvements and efficiencies Develops long range objectives and plans Adherence to confidentiality practices and procedures Performs other duties as assigned by Director of Program. Competencies (Minimum Skills, Knowledge, and Experience): Cultural humility and ability to build trusting relationships with consumers. Detailed and extensive knowledge of crisis center behavioral health operational management and proven management skills including evaluation of clinical efficiency and effectiveness Familiarity with Westside of Chicago. Understanding of risk assessment and crisis stabilization evidenced based practices. Ability to work on multidisciplinary teams. Detailed and current knowledge of behavioral health principles and practices, with an emphasis on trauma informed care and intervention Detailed and current knowledge of substance abuse principles and practices, with an emphasis on harm reduction philosophies and brief interventions. Excellent interpersonal, verbal and written communication skills Ability to plan, develop and manage multiple projects Excellent written and oral skills to communicate effectively with all levels of staff, governmental and community representatives, and vendors Ability to work within a team Demonstrated cultural sensitivity and competency Ability to present a positive image of Collaborative agencies to clients, candidates, stakeholders, and visitors Ability to resolve issues objectively and maintain strict confidentiality Ability to develop solutions to problems and to analyze qualitative and quantitative data Knowledge of HIPAA privacy and security regulations Minimum Qualifications: Graduate Degree in Behavioral Health field. LCSW, LCPC, or LMFT preferred, will consider LSW or LPC if working towards licensure In depth experience in crisis triage and stabilization treatment. Superior leadership experience including direct staff management (i.e., feedback, coaching, and developing staff) Bilingual skills (English/Spanish) are helpful but not required.

Title: Controller Who we are: C4 was founded in 1972 to help people released from psychiatric hospitals into the Uptown and Edgewater communities stabilize in the community. Since that time, C4's service area has expanded to rekindle hope for individuals and families on Chicago's north and west sides, remaining committed to community-level, system-focused interventions; C4 always seeks to avoid restrictive levels of care and maximize families' agency to lead their recovery, allowing them to heal in their homes and community. C4 is the leader in building hope and breaking down barriers - from the personal to the systemic - for Chicago's systematically disadvantaged communities through the delivery of effective, empirically supported, and trauma-informed mental health services. C4 seeks to equip 7,000 individuals annually to help them move from trauma to living, to working and thriving within their community. Our Mission - Community Counseling Centers of Chicago (C4), a behavioral health advocate and social service provider, offers quality, comprehensive customer-oriented services tailored to the diversity of its consumers. Our Vision - Community Counseling Centers of Chicago (C4) will be, and will be recognized as, essential to the wellbeing of the communities we serve. Philosophy - C4 believes that people recovering from mental illness and emotional trauma are able to live, work and thrive in the community. Purpose: The Controller will oversee financial operations, ensuring compliance, accuracy, and efficiency in financial reporting, budgeting, and accounting. This role will plan and organize the accounting-related functions for Community Counseling Centers of Chicago, including general accounting, policy development, cash management, budget, audit preparation, forecasting revenues and expenditures, purchasing and accounting-related contract compliance. Minimum Qualifications: Bachelor's degree in accounting required, Master preferred 3-5 years of relevant work experience Thorough knowledge of accounting practices in the not-for-profit sector, including grant and fund accounting. Budget analysis experience; internal auditing of transactions; accounting software. Competencies (Minimum Skills, Knowledge and Experience): Ability to be respectful of the diverse cultures of the people served and to provide culturally appropriate, competent and individualized treatment according to each client's age, gender, race, ethnicity, and culture. Works effectively with colleagues and internal/external customers by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication Builds trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions Oversee all accounts, ledgers, and reporting systems ensuring compliance with appropriate GAAP standards and regulatory requirements. Maintain internal control and safeguards for receipt of revenue, costs, and program budgets and actual expenditures. Coordinate all audit activity. Ability to consistently analyze financial data and present financial reports in an accurate and timely manner; clearly communicate monthly, quarterly, and annual financial statements; monitor progress and changes and keep senior leadership abreast of C4's Nonprofit's financial status. Duties and Responsibilities: Other duties as assigned by supervisor Research, evaluate, develop and recommend general financial policies/procedures/manuals and modifications to existing methods to improve effectiveness and efficiency Prepare or oversee the preparation and review of financial statements, reconciliations, and reports related to Community Counseling Centers of Chicago affairs provide information, specific analysis, and appropriate training to others on financial and budgeting issues, etc. Respond to concerns and inquiries from employees, vendor, state and federal agencies, etc. related to accounting matters Oversee the resolution of C4's financial obligation problems within policy guidelines of the organization Review account activities on funds to ensure accuracy and conformity with applicable controls and guidelines Notify appropriate persons and/or take corrective actions as necessary Review and strengthen financial and accounting internal controls to ensure protection of the organization's financial resources Formulate and enforce policies and procedures regarding agencies cash disbursements Prepare/review adjusting entries and schedules for annual audit Schedule audit and work with auditors in answering questions, providing necessary information and explaining accounting/financial system Review audit results and implement necessary/recommended internal controls and/or other revisions Audit & Compliance: Serve as the main point of contact for the annual external audit and ensure regulatory compliance, internal controls, and proper documentation Budgeting & Forecasting: Lead the annual budgeting process in collaboration with department heads; perform ongoing forecasting, variance analysis, and financial planning Team Leadership: Manage a team of 4-5 accounting staff, with potential to grow; support training, development, and cross-functional collaboration Process & Systems Improvement: Drive process enhancements across finance operations; help implement standardized procedures Strategic Support: Develop and monitor financial KPIs; provide insights to leadership on cost savings, operational efficiency, and long-term sustainability Coordinate preparation of agency budget and other related documents Analyze budge revenues/expenditures as needed Prepare department budget requests and monitor expenditures for compliance with approved budget Supervise the compilation and preparation of all budget programs in all funds, record, review, and report Ensure proper maintenance of accurate equipment inventory records Other duties as assigned by Supervisor

Job Description Become a champion of hope. At Rosecrance, we've been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you're ready to make a meaningful impact, we're ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery. Position Summary Alumni Engagement & Philanthropy will support and engage Rosecrance Therapies Alumni. This position serves to foster a supportive community for individuals who have completed a Rosecrance Therapies program, ensuring that they have access to continued resources, mentorship, and development opportunities. The Alumni Associate works to develop and implement programs that promote connection, skill-building, personal growth, and grateful client programs while being a referral source in the community. Alumni Engagement & Philanthropy is key to helping alumni maintain their recovery and thrive in their personal and professional lives. Qualifications: •Bachelor's Degree in Business, Marketing, Behavioral Health or other equivalent training and experience •Experience navigating mental health systems or services, with the ability to offer peer-based support rooted in personal insight and empathy •Working knowledge of the 12-step philosophy and programs •Ability to work with people from diverse backgrounds and personalities •Experience in coordinating services with a range of community resources •Displays a calm, empathetic and professional demeanor •Computer proficiency required •Possess a valid driver's license and the ability to meet agency insurance requirements •Must have own transportation to travel to various sites •Belief in the mission and vision of Rosecrance Responsibilities: 1.Work hours prescribed and any additional hours deemed necessary for the responsibilities assigned. 2.Maintain and strengthen relationships with alumni and their family through consistent communication. 3.Serve as the primary point of contact for alumni engagement inquiries and outreach. 4.Develop and implement a strategic engagement plan. 5.Coordinate events (virtual and in-person) such as reunions, appreciation receptions, networking mixers, and panels. 6.Establish alumni recognition programs or spotlights to highlight success stories and build community. 7.Maintain an up-to-date alumni database including contact info, engagement history and areas of interest. 8.Create and distribute newsletters, and personalized updates that reinforce the value of ongoing involvement. 9.Recruit and train alumni to serve as volunteers, mentors, speakers, or advocates. 10.Support or lead alumni giving campaigns and fundraising initiatives. 11.Partner with development staff to identify potential donors. 12.Engage and steward individuals with lived experience by inviting them to participate in fund development events, supporting annual appeals, and maintaining relationships with alumni donors. 13.Work with internal stakeholders including alumni, clinical, communications and development teams to ensure alumni initiatives are integrated across departments. 14.Track and analyze alumni and client engagement metrics - including event participation, volunteer hours, giving history, experience feedback, long term outcomes and other philanthropic indicators to inform outreach and development strategies. 15.Work to increase the number of alumni supporting the Rosecrance Foundation and serving on the PLC. 16.Work on strategies to increase number of referrals and the percentage of alumni using the alumni app. 17.Exercise confidentiality in keeping with the professional Code of Conduct and within the framework of the law. 18.Deliver exceptional customer service consistently to every customer. 19.Serve as a role model and demonstrate positive guest relations in representing the agency. 20.Assume other related responsibilities as delegated by management. Schedule: 8-hour shifts Hours: Monday- Friday 8:00am-5:00pm Shift: 1st Work Location: Rosecrance RMG Office- 2340 S. River Road Des Plaines, IL Work Mode: Onsite Compensation & Rewards Starting Pay (based on education, experience, and credentials) Starting Salary: $50,835.20 Our Benefits Rosecrance values its employees and offers a comprehensive benefits package for you and your family: · Medical, dental, and vision insurance (multiple plan options to meet your needs) · 401(k) with employer match & discretionary contribution · Group Life Insurance, LTD and AD&D · Tuition assistance & licensure/certification reimbursement · Paid Time Off, sick time, bereavement leave · Referral program earning up to $1,000 per hire! · Wellness program, including an on-site gym at select facilities · Discounts at participating retailers · Daily pay available through UKG Wallet for financial flexibility Who We Are Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives. We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope. Our Health and Safety Commitment We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace. Equal Employment Opportunity Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position. Our Partnerships · AARP Employer Pledge Program · MSEP (Military Spouse Employment Partnership).

We are excited to roll out the 2026 internship program at Thresholds! Our internship offers great opportunity to learn evidence-based practices with rigorous training, and under excellent clinical supervision. You are our future leaders, and here you will have an opportunity to gain experience while fulfilling educational requirements. It's also a great opportunity for you to contribute, partner and start a career with a leading social service agency. If you are deeply committed to social justice, think about applying for an internship with us! Thresholds is a community mental health agency, with a focus on Home, Health and Hope. We work in the community alongside our clients, building relationships while teaching life skills. Thresholds, a national leader in mental health services, is a recipient of the Chicago Tribune "Top 100 Workplaces" for 12 consecutive years and a 9-time winner of Chicago's "101 Best and Brightest Companies to Work For". Through our more than 75 Chicagoland locations and 30 innovative programs, Thresholds provides healthcare, housing, and hope for over 15,000 adults and youth. The Intern, Community Mental Health collaborates with Program Directors, Team Leaders, and Community Support Specialists to provide direct service to members. This includes but is not limited to group counseling/therapy, individual counseling/therapy, case management, teaching, assessment, assertive community treatment, job support, treatment planning, crisis intervention, and psycho-social rehabilitation services. (This internship is designed to be completed for credit as part of a degree program. This is not a paid internship.) ESSENTIAL DUTIES & RESPONSIBILITIES * Attend New Staff Orientation prior to starting the internship. * Provides direct service to members, as indicated by the service plan, while supervised by an appropriate, designated staff person. Consistent with the intern's level of experience and training, this potentially includes but is not limited to individual counseling/therapy, case management, teaching, assessment, assertive community treatment, job support, managing medications, treatment planning, crisis intervention, and group counseling/therapy. This may be done in the community or on site at a Thresholds location, but the majority of services will be provided in the community unless otherwise specified by a supervisor. * Completion of all assigned paperwork in a timely fashion, such as individual and group documentation, attendance reports, service plans and evaluations as assigned by the supervisor. * Provide accurate and timely information to the supervisor on all topics and issues important to the rehabilitation and well-being of Thresholds members. * Attend staff and team meetings as assigned by a supervisor. * Maintain a professional demeanor with members, colleagues, and collateral contacts consistent with agency ethics and code of conduct guidelines. EDUCATION * Enrolled in Bachelor's or Master's degree program with a major in Social Work, Counseling, Psychology, Rehabilitation Counseling, Vocational Counseling, Family Therapy, or other related human service programs. * 1st or 2nd year Master's students preferred. EXPERIENCE * Social service experience and/or experience working with individuals with mental illness preferred. * Ability to synthesize and summarize information and make judgments regarding member care. * Must communicate effectively both verbally and in writing in order to provide information to members and healthcare personnel. * Demonstrated ability to function independently. * Computer skills required; knowledge of database functions and maintenance necessary. SKILLS/CERTIFICATIONS * Current and valid driver's license required. "All offers are contingent on a completed background check, as well as eligibility to be rehired if previously employed at Thresholds."

Title: Pathways to Success Clinical Program Manager Salary: $80,000.00 Purpose: Directs and oversees the structure, development, delivery, and administration of services in assigned Direct Service Area(s) for the Pathways to Success Program. Pathways to Success is a program for Medicaid enrolled children under the age of 21 in Illinois who have complex behavioral health needs and require intensive services and support. The program provides access to an evidence-informed model of intensive care coordination and additional home and community-based services. The Clinical Manager will provide leadership and direction to clinical functions and operations of programs and assists in determining and defining the human service needs of the community as a basis for service development and ensures that resources are utilized in a manner that maximizes the cost-effectiveness of services provided. They will provide leadership in directing an integrated service delivery model. As a member of the Pathways-to-Success Leadership Team, they will assist with developing the program budget, organizational policy, and other administrative initiatives. Duties and Responsibilities: 1. Monitors operation of clinical services and adjusts as necessary to accomplish goals. 2. Will provide clinical oversight and direction for the Care Coordination Service Organization's (CCSO) services and responsibilities. 3. Responsible for signing all IATPs as the LPHA to confirm the medical necessity for youth enrolled in Pathways to Success. 4. Will ensure clients referred to services will receive appropriate level of care and timely and appropriate service delivery. 5. Responsible for hiring the Supervisors for Wraparound Care Coordination and Intensive Care Coordination to include: interviewing, selecting, and training program staff. 6. Monitors employee performance and completes quarterly and annual evaluations for direct reports. Works to resolve any performance issues or concerns. 7. Is available to respond to clients and/or customers, either in person or over the phone, during assigned business hours. Will provide clinical services when program needs indicate. 8. Will assist with departmental strategic planning and collaborate with providers in assigned DSA(s). 9. Will collaborate with Rapid Response leadership to ensure collaboration between programs and coordination of care for mutual clients. 10. Monitors clinical activity and reporting patterns of services to ensure that contractual obligations are met and C4 maintains fidelity of program requirements. 11. In coordination with program supervisors, the manager shall monitor the Care Coordinator's caseloads monthly to ensure caseloads are balanced and consistent with the caseload ratios for their assigned tier. 12. Ensures that all clinical reports, internal and external, are completed as necessary 13. Develops and maintains professional relationships with human services and government agencies. health service vendors and private organizations to enhance service delivery and agency image 14. Interprets the functions of the agency to the community through direct involvement with public, civic or private groups. 15. Provides ongoing and supportive supervision to assigned supervisees, as evidenced through development and implementation of measurable and attainable goals and accountability standards. 16. Maintains professional licensure. 17. Maintains knowledge of current agency policies and procedures and supports and ensures compliance within the Pathways team 18. Performs other responsibilities as assigned by the Senior Clinical Director and Senior Leadership. Minimum Qualifications: 1. MA/MS in Psychology or MSW required 2. Licensed Practitioner of the Healing Arts (LPHA) required 3. 2 years of experience in a clinical or administrative capacity 4. Willingness to work cooperatively with others in pursuit of organizational goals and objectives 5. Personal vehicle, Illinois driver's license, vehicle insurance, and insurable driving record Competencies (Minimum Skills, Knowledge and Experience): 1. Ability to be respectful of the diverse cultures of the people served and to provide culturally appropriate, competent, and individualized treatment in accordance with each client's age, gender and gender identity, sexual orientation, race, ethnicity, religious beliefs, and culture 2. Knowledge of and ability to adhere to confidentiality practices and procedures, as mandated by local, state, or federal law 3. Ability to present a positive image of agency to clients and visitors

Billing Coordinator Who we are: C4 was founded in 1972 to help people released from psychiatric hospitals into the Uptown and Edgewater communities stabilize in the community. Since that time, C4's service area has expanded to rekindle hope for individuals and families on Chicago's north and west sides, remaining committed to community-level, system-focused interventions; C4 always seeks to avoid restrictive levels of care and maximize families' agency to lead their recovery, allowing them to heal in their homes and community. C4 is the leader in building hope and breaking down barriers - from the personal to the systemic - for Chicago's systematically disadvantaged communities through the delivery of effective, empirically supported, and trauma-informed mental health services. C4 seeks to equip 7,000 individuals annually to help them move from trauma to living, to working and thriving within their community. Our Mission - Community Counseling Centers of Chicago (C4), a behavioral health advocate and social service provider, offers quality, comprehensive customer-oriented services tailored to the diversity of its consumers. Our Vision - Community Counseling Centers of Chicago (C4) will be, and will be recognized as, essential to the wellbeing of the communities we serve. Philosophy - C4 believes that people recovering from mental illness and emotional trauma are able to live, work and thrive in the community. Duties and Responsibilities: Oversees the general operations of Medicare, Medicaid, and Manage Care billings and procedures. Responsible for the billing, payment posting, follow-up of unpaid claims, and appeals. Works claim follow up and claims denials to ensure maximum reimbursement for services provided. Responsible for verifying patient registration information, obtaining prior authorization for services, and monitoring patient service utilization with a goal of maximizing revenue for the department. Work with internal support teams and external partner network ensuring data integrity and compliance. Adheres to all established procedures related to billing requirements, and maintains thorough understanding of state registration, authorizations, services, and billing procedures and methods of contract funding sources. Works with Office Services and clinical staff to maximize client eligibility for benefits and appropriate reimbursement for services. Maintain pay source. Submit and track client registrations, services, and billing in CIS. Responsible for prioritizing own work to ensure completion. Responds to patient inquiries and resolves billing problems; may provide clerical support. Check the quality and timeliness of own work. Adhere to ethical policies. Orient new staff members to departmental policies and procedures at the direction of supervisor Other duties as assigned by supervisor. Competencies (Skills, Knowledge, and Experience): Knowledge of health care insurance processes Must know how to read EOBs and EOPs and understand denial codes. Ability to prioritize and handle multiple tasks in a changing work environment. Ability to speak and write clearly and effectively. Ability to work independently as well as a part of a team. Ability to develop solutions to problems. Communication skills to include interpersonal, teamwork, and collaboration skills. Proficient in Windows environment Understanding of personal and professional boundaries. Organizational skills Strong attention to detail. Communication skills to include interpersonal, teamwork, and collaboration skills.

Title: Maintenance Tech Reports to: Building Services Supervisor Who we are: C4 was founded in 1972 to help people released from psychiatric hospitals into the Uptown and Edgewater communities stabilize in the community. Since that time, C4's service area has expanded to rekindle hope for individuals and families on Chicago's north and west sides, remaining committed to community-level, system-focused interventions; C4 always seeks to avoid restrictive levels of care and maximize families' agency to lead their recovery, allowing them to heal in their homes and community. C4 is the leader in building hope and breaking down barriers - from the personal to the systemic - for Chicago's systematically disadvantaged communities through the delivery of effective, empirically supported, and trauma-informed mental health services. C4 seeks to equip 7,000 individuals annually to help them move from trauma to living, to working and thriving within their community. Our Mission - Community Counseling Centers of Chicago (C4), a behavioral health advocate and social service provider, offers quality, comprehensive customer-oriented services tailored to the diversity of its consumers. Our Vision - Community Counseling Centers of Chicago (C4) will be, and will be recognized as, essential to the wellbeing of the communities we serve. Philosophy - C4 believes that people recovering from mental illness and emotional trauma are able to live, work and thrive in the community. Purpose: As a part of the Building Services team, the Janitor cleans and maintains physical upkeep of multiple facilities and assists the supervisor in completing special projects. In a culturally competent and responsive manner, responds to staff requests and external parties as required. Articulates C4's mission and vision. Minimum Qualifications: High School Diploma 2 years of experience in facility maintenance preferred English fluency Competencies (Minimum Skills, Knowledge and Experience): Knowledge of general facility maintenance, repairs, and procedures Skilled in the operation of a variety of hand tools and equipment commonly used in a healthcare facility Ability to work cooperatively with others, in pursuit of organizational goals and objectives Duties and Responsibilities: Cleans assigned sites including washroom(s), offices, meeting rooms, and lobbies following established procedures. Utilizes knowledge of institutional housekeeping methods to complete cleaning tasks. Interacts with clients, staff, and visitors respectfully, tactfully, and professionally. Responds to and completes on-line maintenance requisitions as may be applicable and as directed by supervisor on a daily basis. Ensures that all supplies and equipment purchased are accounted for and that documentation is forwarded to the Business Office in a timely fashion. Completes special projects including painting as assigned. Provides cleaning and floor care throughout the agency facilities. Performs all other assignments and responsibilities as directed Other duties as assigned by supervisor

Who we are: C4 was founded in 1972 to help people released from psychiatric hospitals into the Uptown and Edgewater communities stabilize in the community. Since that time, C4's service area has expanded to rekindle hope for individuals and families on Chicago's north and west sides, remaining committed to community-level, system-focused interventions; C4 always seeks to avoid restrictive levels of care and maximize families' agency to lead their recovery, allowing them to heal in their homes and community. C4 is the leader in building hope and breaking down barriers - from the personal to the systemic - for Chicago's systematically disadvantaged communities through the delivery of effective, empirically supported, and trauma-informed mental health services. C4 seeks to equip 7,000 individuals annually to help them move from trauma to living, to working and thriving within their community. Our Mission - Community Counseling Centers of Chicago (C4), a behavioral health advocate and social service provider, offers quality, comprehensive customer-oriented services tailored to the diversity of its consumers. Our Vision - Community Counseling Centers of Chicago (C4) will be, and will be recognized as, essential to the wellbeing of the communities we serve. Philosophy - C4 believes that people recovering from mental illness and emotional trauma are able to live, work and thrive in the community. Purpose: The Agency Nurse provides comprehensive case management and nursing services to C4 clients diagnosed with medical disorders and severe mental illness. He or she also oversees and coordinates C4's infection control program and provides appropriate training to C4 staff concerning infection control. Duties and Responsibilities Clinical Duties Provides routine nursing care to clients including, but not limited to, administration of STAT oral and injectable psychotropic medication and long-acting antipsychotics, evaluation of physical condition, and measurement of vital signs Facilitates supportive treatment intervention to maintain or enhance the client's capacity for independent functioning such as phone consultation with pharmacies and prior authorization with third party insurers Interviews and evaluates clients to identify medical issues requiring urgent attention, such as hospitalization, or non-urgent follow up Provides medical referrals to clients and their families Facilitate connection to Primary Care Physicians Assist with medication refills Assesses clients for indications of abuse Oversee the care of clients using Clozaril, including paperwork and labs Responds to requests for emergency medical care of clients within the facility Records and documents diagnostic evaluations and treatment following established agency policies and procedures Provides coverage to maintain clinical services as needed Works collaboratively with C4 staff, on call psychiatrist and on call medical MD Work in collaboration with Advanced Practice Nurse at Hartgrove by: Assisting with ordering labs and after lab client follow ups Screening/troubleshooting refill requests Responding to clients medication inquiries Other duties as assigned by supervisor Infection Control and Other Administrative Duties Responsible for the coordination and administration of an agency wide Plan for Surveillance and Prevention of Infectious and Communicable Diseases, which includes surveillance, analysis, and reporting standards Identifies and monitors specific infections and performs targeted surveillance Prepares detailed reports and maintains records concerning infectious disease surveillance, investigation and other necessary infection control practices in the case of an outbreak Assists in the required reporting to outside agencies Provides training to C4 staff concerning infection control policies and best practices during orientation and continuing education programs Provides medical support activities agency-wide, including tuberculosis screening of employees and the coordination and administration of Influenza and Hepatitis B injections Provides electronic medical records technical training and assistance to other staff members Participates in the development, implementation, and review of clinical policies concerning infection control and other medical initiatives Maintains and stores a limited supply of psychotropic medications according to agency procedure and Joint Commission guidelines. Maintains compliance at all times with C4's policies regarding clinical documentation Maintains compliance with confidentiality policies and procedures at all times Attend clinical meetings, supervision and trainings Oversee Infectious Control policies Other duties as assigned by supervisor Minimum Qualifications: Current license as a Registered Nurse in Illinois or LPN with 7 years of leadership experience Bachelor's degree Minimum of 3 years of experience in a hospital or clinic setting as a registered nurse Valid Basic Life Support (BLS) certification Personal vehicle, valid Illinois driver's license, and insurable driving record required