Scheduling Coordinator Call Center
Scheduling coordinator job at Community Dental Care
Job Details Maplewood (Carlton St clinic), MN Full Time $19.00 - $22.00 Hourly AdministrativeDescription
We're expanding! Join our team in St. Paul as a full-time Scheduling Coordinator for the Call Center starting in the summer of 2025! Our new beautiful, state-of-the-art dental clinic is currently under construction and will open for patient care in July 2025. This position serves a critical role in the clinic as it is the first point of contact with patients by answering phone calls and scheduling appointments.
*The new location will be at 600 Carlton Street in Maplewood, MN.
Who We Are
Community Dental Care is Minnesota's largest provider of comprehensive dental care for people of all ages on public programs. We operate five clinics across the state, including the Twin Cities, Rochester and Buffalo.
Responsibilities
Receive calls from patients and assist them in scheduling appointments using our software.
Register new patients
Explain ER protocol/procedures to patients
Arrange for language interpreters as needed
Maximize time efficiency in scheduling by utilizing procedure codes for doctor time
Check account balances of patients coming in and prepare to discuss any monies due
Request chart/patient transfers
Record patient issues/phone conversations in communication log or chart
Qualifications
High school diploma or equivalent
1-2 years of customer service experience, preferably within an office setting
Bilingual proficiency in Spanish, Karen, Somali or Oromo preferred
Excellent written and verbal communication skills
What We Offer
Meaningful work in a collaborative environment that fosters professional growth
Comprehensive medical, dental and life insurance
Paid time off and holiday pay
401k plus company match
St. Paul Call Center Position Hours:
Monday - Thursday 8am - 4:30pm
Friday 8am - 2:00pm
About Us
At Community Dental Care, we provide high quality dental care in a caring, culturally respectful manner. Our team of over 275 employees are committed to our mission and seek to make a meaningful difference in the lives of others. We value our staff and equip them with the tools and training needed to be successful.
Community Dental Care is an Equal Opportunity Employer. We recognize that our diversity makes us stronger and empowers us to serve our patients in a culturally sensitive manner.
Patient Assess Standards Coord
Thief River Falls, MN jobs
Patient Assessment Standards Coordinator Career Opportunity
Join a Team That Puts Your Passion for Detail First
Are you searching for a fulfilling career as a Patient Assessment Standards Coordinator? Look no further; join our team for a journey where your work is a meaningful contribution to patient well-being. As a Patient Assessment Standards Coordinator, you are vital to ensuring the highest standards of patient care, as your role involves ensuring patient assessments are compliant with established standards. This is more than a profession; it's a career close to home and heart, where your dedication significantly impacts the lives of those in our care. If you're passionate about promoting excellence in patient assessments, join our dedicated team.
A Glimpse into Our World
At Encompass Health, you'll experience the difference the moment you become a part of our team. Working with us means aligning with a rapidly growing national inpatient rehabilitation leader. We take pride in the growth opportunities we offer and how our team unites for the greater good of our patients. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For Award, among other accolades, which is nothing short of amazing.
Starting Perks and Benefits
At Encompass Health, we are committed to creating a supportive, inclusive, and caring environment where you can thrive. From day one , you will have access to:
· Affordable medical, dental, and vision plans for both full-time and part-time employees and their families.
· Generous paid time off that accrues over time.
· Opportunities for tuition reimbursement and continuous education.
· Company-matching 401(k) and employee stock purchase plans.
· Flexible spending and health savings accounts.
· A vibrant community of individuals passionate about the work they do!
Be the Patient Assessment Standard Coordinator you always wanted to be
· Assure accurate data extraction from clinical documentation.
· Coordinate timely submission of data for Medicare patients.
· Educate and support staff on proper and accurate documentation.
· Act as the primary resource for problem-solving regarding Quality Indicator coding and IRF-PAI completion.
· Work to improve process of QI coding and all other data collection specific to IRF- PAI.
· Ensure IRF-PAI data is entered and transmitted accurately.
· Ensure IRF-PAI data is transmitted to CMS/UDS within time frames specified for admission/discharge.
· Review, interpret and collect data on each patient in preparation for completion of the IRF- PAI.
· Collaborate with team on identification of potential comorbidities or accurate CMG/RIC categories.
· Ensure all discharged patient records contain the required elements.
· Complete chart audit to allow for timely UDS export and CMS transmission.
Qualifications
License or Certification:
Licensed or certified clinician in healthcare (RN, LPN, PT, PTA, OT, COTA, SLP, Recreational Therapist, Respiratory
Therapist, case manager/social worker)
QI Credentialed
Obtain UDS IRF PPS Certification after 2 years in the PASC role and before the 3rd-year anniversary.
Minimum Qualifications:
Ability to perform assessments.
1 year of healthcare experience.
Attend all EHC IRF-PAI trainings.
Preferred: Experience in rehab or post-acute care, proficient teaching, and communication skills
Effective oral and written communication skills
Strong organizational and critical thinking abilities
Detail-oriented and capable of meeting deadlines independently
Commitment to maintaining high-quality standards in patient assessments.
The Encompass Health Way
We proudly set the standard in care by leading with empathy, doing what's right, focusing on the positive, and standing stronger together. Encompass Health is a trusted leader in post-acute care with over 150 nationwide locations and a team of 36,000 exceptional individuals and growing!
At Encompass Health, we celebrate and welcome diversity in our inclusive culture. We provide equal employment opportunities regardless of race, ethnicity, gender, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental or physical disability, or any other protected classification.
Scheduling Specialist Remote after training
Saint Louis Park, MN jobs
RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working 9:00AM - 5:30PM CST Mon-Fri, Rotating Saturday 7am-1pm CST.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling Activities
* Answers phones and handles calls in a professional and timely manner
* Maintains positive interactions at all times with patients, referring offices and team members
* Schedules patient examinations according to existing company policy
* Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
* Ensures all patient data is entered into information systems completely and accurately
* Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
* Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
* Maintains an up-to-date and accurate database on all current and potential referring physicians
* Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
* Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
* Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only
(10%) Insurance Activities
* Pre-certifies all exams with patient's insurance company as required
* Verifies insurance for same day add-ons
* Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Other Tasks and Projects as Assigned
Required:
* High school diploma, or equivalent
* Microsoft Office Suite experience
* Proficient with using computer systems and typing
* Able to handle multi-level phone system with a high volume of calls at one time
Preferred:
* One (1) year customer service experience
* Medical terminology and previous clinical business office experience
* Bilingual
RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.
We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.
We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all *******************************
DailyPay implementation is contingent upon initial set-up period.
Scheduling Specialist
Alexandria, MN jobs
RAYUS now offers DailyPay! Work today, get paid today!
is $18.00-$22.31 based on direct and relevant experience.
RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be rresponsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments.
This is a full-time position working Monday-Friday 8:45am-5:15pm, with rotating shifts every 9th weekend and 1 holiday every 2 years.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling Activities
Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and team members
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only
(10%) Insurance Activities
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Other Tasks and Projects as Assigned
Scheduling Specialist
Plymouth, MN jobs
Pay Range $19.09 - $28.86 The Scheduling Specialist serves as the face of their clinic for clients and their families and supports the clinical team by flexibly serving multiple functions at the clinic. They are responsible for timely and accurate scheduling changes for their staff and clients, coordinating start of service for clients while serving as general facilities support.
Essential Functions:
* Scheduling: Permanent schedules and scheduling variances. Family guidance. BCBA/Senior meetings. Senior Training meetings. PTO, QTPs, support services, etc.
* Accurately records client and staff cancelations, reschedules, and other scheduled time off to ensure clients receive their prescribed treatment hours.
* Timely execution of scheduling communication/task needs that takes place at the center.
* Implementing best practices for scheduling, including timely delivery.
* Meeting or exceeding treatment delivery goals (KPIs) as it relates to provider & client utilization, including make up time.
* Coordinating appropriate use of admin time.
* Scheduling trainings, i.e. safetycare, Relias, compliance, etc.
* Onboarding new clients in partnership with Intake, from meet and greet to first day of ABA.
* Support additional in-market centers with scheduling operations as needed.
* Greet all clients and families as they arrive to our clinics
* Answer phones and respond to or forward requests and/or information.
* Facilitates timely and accurate flow of communication between the clinic and Caravel corporate support functions.
* New hire day one welcome & center orientation as needed.
* Facilitating daily operations, cleanliness, team building, logistics, supply management and organization of center.
Travel Required: Minimal Travel
Physical Demands:
This is largely a sedentary role, with frequent sitting and computer keyboarding required. Employee will be required to sit, talk, hear, type and write. Occasional bending, squatting, stooping, and lifting (up to 35 pounds) is required. Specific vision abilities required by this job include near, far, and field of vision. Speech must be spoken in a manner easily understood by others. This position requires regular and punctual employee presence.
Qualifications:
Education:
* Must be a high school graduate/GED equivalent.
Experience:
* At least one-year comparable experience working with clients and/or families in a medical or therapeutic setting including providing administrative or customer service-related experience preferred.
Skills and Competencies:
* Strong organizational skills, with the ability to multi-task and meet deadlines.
* Strong attention to detail.
* Experience working with multi-line phone systems and office machines (copiers, postage machines, fax machine, etc.).
* Displays professionalism and represents organization in a professional manner.
* Excellent verbal and written communication skills, with a pleasant, professional, and helpful demeanor and voice.
* Demonstrates initiative, with the ability to manage self and workload.
* Knowledge of HIPAA privacy and security rules and regulations.
* Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPAA guidelines.
Ambulatory Reception Scheduler Coordinator
Saint Paul, MN jobs
Regions outpatient Rehab has an opportunity available for an individual with exceptional customer service skills to join our Neuroscience Center in a Ambulatory Reception Coordinator/Scheduler position. This position will help create and maintain a welcoming environment for all patients, visitors, and staff by providing exceptional customer service Independently performs patient check-in, registration/insurance verification, appointment scheduling, providing patient directions, monitoring wait times, and acting as a patient advocate. Assists in supporting the Scheduling Coordinators by receiving incoming calls and scheduling Rehabilitation for all outpatient sites as needed. This work may vary in percentage of time per function, in location, and working schedule. Performs related duties as assigned.
Work Schedule:
Monday, Tuesday, Wednesday, Friday-630a-5p
Required Qualifications:
* Minimum 1 year previous clerical and/or customer service experience.
Preferred Qualifications:
* Two years post-secondary education in Healthcare or Business Administration
* Three to four years in a health care setting
Benefits:
Regions Hospital offers a competitive benefits package (.5 FTE or greater) that includes medical insurance, dental insurance, 401K with match, disability insurance, and tuition reimbursement. Benefits take effect first day of employment. We offer an on-site employee fitness center, an on-site physical therapy clinic for employees as well as on-site employee clinic to make it more convenient for our staff to get the care they need. We also have a Center for Employee Resilience that provides support and evidence-based practices to bring relief and build resiliency. Regions Hospital is a qualified non-profit employer under the federal Public Service Laon Forgiveness program. Regions is also proud to be a Yellow Ribbon Company.
Auto-ApplyScheduling Coordinator - Digestive Care
Saint Paul, MN jobs
Regions Hospital has a full-time opportunity for a Scheduling Coordinator to join our team in Digestive Care! This role provides exceptional customer service to patients and visitors in the Digestive Care Center. Some of the responsibilities in this role are as follows:
* Performs clerical/receptionist appointment scheduling for all gastroenterology patients.
* Facilitates communication between staff, patients, families and care providers, between the unit and other hospital departments.
* Prepares and maintains patient records, performs data entry into the computerized patient information system; serves as a resource to medical staff regarding hospital protocols.
* Consistently and accurately schedules endoscopic procedure and ambulatory clinic appointments for the Digestive Care Center
* Refers requests for orders to the nurse through the use of messaging in Epic
* Assembles patient admission and discharge paperwork
* After discharge sends patient documents to Health Information Management
* Consistently and accurately enters patient information into Epic
Work Schedule: Monday - Friday 7:30-8:30 start time, no weekends, no Holidays. Will be required to float to Woodbury Clinic as needed.
Minimum Qualifications:
* Minimum 1 year previous clerical and/or customer service experience
* Scheduling Experience
Preferred Qualifications:
* Degree in health care field
* Previous experience in Ambulatory care setting and using Epic
Benefits: Regions Hospital offers a competitive benefits package (.5 FTE or greater) that includes medical insurance, dental insurance, 401K with match, disability insurance, and tuition reimbursement. We offer an on-site employee fitness center, as well as on-site employee clinic to make it more convenient for our staff to get the care they need. We also have a Center for Employee Resilience that provides support and evidence-based practices to bring relief and build resiliency. Regions Hospital is a qualified non-profit employer under the federal Public Service Loan Forgiveness program. Regions is also proud to be a Beyond the Yellow Ribbon Company.
Auto-ApplyScheduling Coordinator - Digestive Care
Woodbury, MN jobs
Regions Hospital has a full-time opportunity for a Scheduling Coordinator to join our team in Digestive Care! This role provides exceptional customer service to patients and visitors in the Digestive Care Center. Some of the responsibilities in this role are as follows:
* Performs clerical/receptionist appointment scheduling for all gastroenterology patients.
* Facilitates communication between staff, patients, families and care providers, between the unit and other hospital departments.
* Prepares and maintains patient records, performs data entry into the computerized patient information system; serves as a resource to medical staff regarding hospital protocols.
* Consistently and accurately schedules endoscopic procedure and ambulatory clinic appointments for the Digestive Care Center
* Refers requests for orders to the nurse through the use of messaging in Epic
* Assembles patient admission and discharge paperwork
* After discharge sends patient documents to Health Information Management
* Consistently and accurately enters patient information into Epic
Work Schedule: Monday - Friday 7:30-8:30 start time, no weekends, no Holidays. Will be required to float to Woodbury Clinic as needed.
Minimum Qualifications:
* Minimum 1 year previous clerical and/or customer service experience
* Scheduling Experience
Preferred Qualifications:
* Degree in health care field
* Previous experience in Ambulatory care setting and using Epic
Benefits: Regions Hospital offers a competitive benefits package (.5 FTE or greater) that includes medical insurance, dental insurance, 401K with match, disability insurance, and tuition reimbursement. We offer an on-site employee fitness center, as well as on-site employee clinic to make it more convenient for our staff to get the care they need. We also have a Center for Employee Resilience that provides support and evidence-based practices to bring relief and build resiliency. Regions Hospital is a qualified non-profit employer under the federal Public Service Loan Forgiveness program. Regions is also proud to be a Beyond the Yellow Ribbon Company.
Auto-ApplyScheduling Specialist (Neuroscience, Part time)
Minnesota jobs
Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love, apply today.
Scheduled Weekly Hours:
24
Gundersen Health System is looking for an enthusiastic and detail-oriented individual to join our team as a Scheduling Specialist! You'll play a crucial role in ensuring efficient scheduling of appointments for our patients. If you're passionate about providing exceptional patient care and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity!
What's Available:
0.6 FTE (24 hours/week)
Monday - Friday between 7:30am - 5 pm (8-hour shifts, 3 times a week)
Remote eligible after completion of training. On-site training required in Onalaska, WI for 4-12 weeks.
Department: Neuroscience
What You Will Get:
Starting pay of $17.54/hour + more for experience!
Support to grow in your career with access to our Career Development Center and Tuition Investment Program
Top-rated retirement plan and healthcare benefits
Departmental leadership that supports you as you do your best work.
Work/Life balance to love what you do and where you live.
What You Need:
High school diploma or equivalent
Excellent communication skills and attention to details
Scheduling/coordinating background and medical terminology is a bonus!
Emplify Health is comprised of two of the Midwest's most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan's Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.
If you need assistance with any portion of the application or have questions about the position, please contact ********************************** or call ************.
We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.
Equal Opportunity Employer
Auto-ApplyScheduling Specialist
Alexandria, MN jobs
RAYUS now offers DailyPay! Work today, get paid today! is $18.00-$22.31 based on direct and relevant experience. RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be rresponsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments.
This is a full-time position working Monday-Friday 8:45am-5:15pm, with rotating shifts every 9th weekend and 1 holiday every 2 years.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling Activities
* Answers phones and handles calls in a professional and timely manner
* Maintains positive interactions at all times with patients, referring offices and team members
* Schedules patient examinations according to existing company policy
* Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
* Ensures all patient data is entered into information systems completely and accurately
* Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
* Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
* Maintains an up-to-date and accurate database on all current and potential referring physicians
* Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
* Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
* Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only
(10%) Insurance Activities
* Pre-certifies all exams with patient's insurance company as required
* Verifies insurance for same day add-ons
* Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Other Tasks and Projects as Assigned
Required:
* High school diploma, or equivalent
* Microsoft Office Suite experience
* Proficient with using computer systems and typing
* Able to handle multi-level phone system with a high volume of calls at one time
Preferred:
* One (1) year customer service experience
* Medical terminology and previous clinical business office experience
* Bilingual
RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.
We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.
We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all *******************************
DailyPay implementation is contingent upon initial set-up period.
#LI-SR1
Scheduling Specialist
Minneapolis, MN jobs
Job Description
Pay Range
$19.09 - $28.86
The Scheduling Specialist serves as the face of their clinic for clients and their families and supports the clinical team by flexibly serving multiple functions at the clinic. They are responsible for timely and accurate scheduling changes for their staff and clients, coordinating start of service for clients while serving as general facilities support.
Essential Functions
:
Scheduling: Permanent schedules and scheduling variances. Family guidance. BCBA/Senior meetings. Senior Training meetings. PTO, QTPs, support services, etc.
Accurately records client and staff cancelations, reschedules, and other scheduled time off to ensure clients receive their prescribed treatment hours.
Timely execution of scheduling communication/task needs that takes place at the center.
Implementing best practices for scheduling, including timely delivery.
Meeting or exceeding treatment delivery goals (KPIs) as it relates to provider & client utilization, including make up time.
Coordinating appropriate use of admin time.
Scheduling trainings, i.e. safetycare, Relias, compliance, etc.
Onboarding new clients in partnership with Intake, from meet and greet to first day of ABA.
Support additional in-market centers with scheduling operations as needed.
Greet all clients and families as they arrive to our clinics
Answer phones and respond to or forward requests and/or information.
Facilitates timely and accurate flow of communication between the clinic and Caravel corporate support functions.
New hire day one welcome & center orientation as needed.
Facilitating daily operations, cleanliness, team building, logistics, supply management and organization of center.
Travel Required
:
Minimal Travel
Physical Demands
:
This is largely a sedentary role, with frequent sitting and computer keyboarding required. Employee will be required to sit, talk, hear, type and write. Occasional bending, squatting, stooping, and lifting (up to 35 pounds) is required. Specific vision abilities required by this job include near, far, and field of vision. Speech must be spoken in a manner easily understood by others. This position requires regular and punctual employee presence.
Qualifications
:
Education:
Must be a high school graduate/GED equivalent.
Experience:
At least one-year comparable experience working with clients and/or families in a medical or therapeutic setting including providing administrative or customer service-related experience preferred.
Skills and Competencies:
Strong organizational skills, with the ability to multi-task and meet deadlines.
Strong attention to detail.
Experience working with multi-line phone systems and office machines (copiers, postage machines, fax machine, etc.).
Displays professionalism and represents organization in a professional manner.
Excellent verbal and written communication skills, with a pleasant, professional, and helpful demeanor and voice.
Demonstrates initiative, with the ability to manage self and workload.
Knowledge of HIPAA privacy and security rules and regulations.
Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPAA guidelines.
Bilingual Scheduling Specialist
Saint Paul, MN jobs
As Minnesota's largest Federally Qualified Health Center, Minnesota Community Care ensures that the communities we serve have access to high quality and affordable health care. Our patients predominantly identify as people of color (80%), low-wealth (61% patients
Position Summary
As the Bilingual Scheduling Specialist (Hmong/English or Spanish English) you will schedule patients for medical, dental, mental health, and ancillary services provided at La Clinica, East Side Family Clinic, and McDonough Homes Clinic.
Responsibilities
An individual in this position must be able to successfully perform the essential duties and responsibilities described. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
* Answer inbound calls promptly and in a polite, professional manner.
* Schedule appointments per scheduling policies/procedures for medical, dental, mental health, and ancillary services.
* Obtain and enter accurate demographic information into organization's EHR.
* Verify insurance and provide information regarding Minnesota Community Care discount program.
* Act as a liaison for the patients and the organization by directly calls appropriately and using sound judgment in handling calls, especially with upset patients.
* Understanding of when to escalate calls to a supervisor or triage nurse.
* Make outbound calls to reschedule appointments, respond to provider, clinical staff, and Patient Portal requests to call patients.
* Provides patient-focused service and a positive impression of the organization to customers (patients, families, vendors, coworkers) through respectful, courteous and culturally sensitive interactions.
* Actively participates and works positively, flexibly and cooperatively in a patient care team within and across departments to accomplish the goals of the organization.
* Demonstrates effective, culturally sensitive communication skills and effectively communicates verbally and in writing with patients, coworkers, and the public.
* Knows, understands and adheres to organizational policy related to the patient's rights for confidential care.
* Maintains a favorable working relationship with all other employees to foster and promote a cooperative and harmonious working climate, conducive to employee morale, productivity, efficiency, and effectiveness.
* Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that swift corrective action can be taken when appropriate.
* Other duties as assigned.
Qualifications
* High School or GED required.
* Minimum one year of experience in customer service and/or related clinic environment; working knowledge of medical terminology.
Knowledge, Skills and Abilities:
* Spanish/English or Hmong/English bilingual required.
* Ability to establish and maintain effective working relationships with patients, co-workers and the public.
* Ability to communicate effectively verbally and in writing with a variety of people.
* Skill and manual dexterity to operate a computer keyboard, calculator, telephone, copier,
fax, and other equipment as necessary.
* Knowledge of medical terminology helpful.
* Ability to handle confidential and sensitive information.
* Ability to handle a "call center" environment: work quickly and multi-task.
* Ability to exercise good judgment to handle calls appropriately. \
* Ability to have a flexible schedule, per department needs.
Working Conditions and Physical Demands:
While performing the duties of this job, the employee is continuously required to perform computer-related work in a sitting position. The employee is occasionally required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The noise level in the work environment is usually moderate. Occasionally required to lift to 30 pounds.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Affirmative Action/EEO Statement
Minnesota Community Care is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Scheduling Specialist
Saint Paul, MN jobs
Job Description
The Scheduling Specialist serves as the face of their clinic for clients and their families and supports the clinical team by flexibly serving multiple functions at the clinic. They are responsible for timely and accurate scheduling changes for their staff and clients, coordinating start of service for clients while serving as general facilities support.
Essential Functions
:
Scheduling: Permanent schedules and scheduling variances. Family guidance. BCBA/Senior meetings. Senior Training meetings. PTO, QTPs, support services, etc.
Accurately records client and staff cancelations, reschedules, and other scheduled time off to ensure clients receive their prescribed treatment hours.
Timely execution of scheduling communication/task needs that takes place at the center.
Implementing best practices for scheduling, including timely delivery.
Meeting or exceeding treatment delivery goals (KPIs) as it relates to provider & client utilization, including make up time.
Coordinating appropriate use of admin time.
Scheduling trainings, i.e. safetycare, Relias, compliance, etc.
Onboarding new clients in partnership with Intake, from meet and greet to first day of ABA.
Support additional in-market centers with scheduling operations as needed.
Greet all clients and families as they arrive to our clinics
Answer phones and respond to or forward requests and/or information.
Facilitates timely and accurate flow of communication between the clinic and Caravel corporate support functions.
New hire day one welcome & center orientation as needed.
Facilitating daily operations, cleanliness, team building, logistics, supply management and organization of center.
Travel Required
:
Minimal Travel
Physical Demands
:
This is largely a sedentary role, with frequent sitting and computer keyboarding required. Employee will be required to sit, talk, hear, type and write. Occasional bending, squatting, stooping, and lifting (up to 35 pounds) is required. Specific vision abilities required by this job include near, far, and field of vision. Speech must be spoken in a manner easily understood by others. This position requires regular and punctual employee presence.
Qualifications
:
Education:
Must be a high school graduate/GED equivalent.
Experience:
At least one-year comparable experience working with clients and/or families in a medical or therapeutic setting including providing administrative or customer service-related experience preferred.
Skills and Competencies:
Strong organizational skills, with the ability to multi-task and meet deadlines.
Strong attention to detail.
Experience working with multi-line phone systems and office machines (copiers, postage machines, fax machine, etc.).
Displays professionalism and represents organization in a professional manner.
Excellent verbal and written communication skills, with a pleasant, professional, and helpful demeanor and voice.
Demonstrates initiative, with the ability to manage self and workload.
Knowledge of HIPAA privacy and security rules and regulations.
Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPAA guidelines.
Patient Care Coordinator - St. Louis Park
Saint Louis Park, MN jobs
Park Dental St. Louis Park is seeking a compassionate, professional Patient Care Coordinator to join our team-oriented practice. As a Patient Care Coordinator you will play an important role in working with our doctor teams. You will check in patients, schedule patient appointments using a scheduling software, verify dental insurance, answer insurance and billing questions, and oversee patient account management.
Starting Salary: $23.50 - $26.50 per hour
#PDEE
Responsibilities Preferred Qualifications
Proficient with Microsoft Office, typing and data entry skills
Ability to multi-task in a fast-pace work environment
Professional customer service
Effective communicator and team player
Dental insurance knowledge is a plus Work Schedule
MON OFF
TUE 12:30p-8:15p
WED 6:30a-2:15p
THU 6:30a-2:15p
FRI 6:30a-2:15p
SAT 7:00a-2:45p
Company Information Benefits
Park Dental offers competitive compensation, and generous benefits package including medical, vision, dental, Pet Insurance, PTO, holiday pay, 401k matching, and continuing education opportunities. Community
Park Dental values being involved in the community through volunteer events, such as Minnesota Dental Association's Give Kids a Smile Day, the American Heart Association Heart Walk, and Minnesota Mission of Mercy. Each practice participates in events in their local communities too!
About Park Dental
Since 1972, Park Dental has been owned and led by our doctors who are passionate about providing the best patient-centered care. New team members receive comprehensive training and one-on-one mentoring to set you up for success. Our practices offer welcoming environments for patients, and are equipped with state of the art technology.
"Working for Park Dental has been a fulfilling job that is centered on team work and patient care. Flexibility, positivity, and multitasking are key factors for success!" -Scheduling Manager Mentor Team
"Like" our Park Dental careers page on Facebook for the latest updates about Park Dental!
Park Dental is an equal opportunity employer.
Auto-ApplyPatient Care Coordinator - Eden Prairie
Eden Prairie, MN jobs
Park Dental Eden Prairie is seeking a compassionate, professional Patient Care Coordinator to join our team-oriented practice. As a Patient Care Coordinator you will play an important role in working with our doctor teams. You will check in patients, schedule patient appointments using a scheduling software, verify dental insurance, answer insurance and billing questions, and oversee patient account management.
Starting Salary: $23.50 - $26.50 Per Hour
#PDEE
Responsibilities Preferred Qualifications
Proficient with Microsoft Office, typing and data entry skills
Ability to multi-task in a fast-pace work environment
Professional customer service
Effective communicator and team player
Dental insurance knowledge is a plus Work Schedule
Monday & Tuesday: 630am - 215pm
Wednesday & Thursday: 130pm - 815pm
Fridays: 630a-215pm (every 3rd month until 4:15pm)
10 Saturdays per year
Company Information Benefits
Park Dental offers competitive compensation, and generous benefits package including medical, vision, dental, PTO, holiday pay, 401k matching, and continuing education opportunities. Community
Park Dental values being involved in the community through volunteer events, such as Minnesota Dental Association's Give Kids a Smile Day, the American Heart Association Heart Walk, and Minnesota Mission of Mercy. Each practice participates in events in their local communities too!
About Park Dental
Since 1972, Park Dental has been owned and led by our doctors who are passionate about providing the best patient-centered care. New team members receive comprehensive training and one-on-one mentoring to set you up for success. Our practices offer welcoming environments for patients, and are equipped with state of the art technology.
"Working for Park Dental has been a fulfilling job that is centered on team work and patient care. Flexibility, positivity, and multitasking are key factors for success!" -Scheduling Manager Mentor Team
"Like" our Park Dental careers page on Facebook for the latest updates about Park Dental!
Park Dental is an equal opportunity employer.
Auto-ApplyPatient Care Coordinator - Hugo
Hugo, MN jobs
Park Dental Hugo located in is seeking a compassionate, professional Patient Care Coordinator to join our team-oriented practice. As a Patient Care Coordinator you will play an important role in working with our doctor teams. You will check in patients, schedule patient appointments using a scheduling software, verify dental insurance, answer insurance and billing questions, and oversee patient account management.
Starting Salary: $23.50 - $26.50 per hour
#PDEE
Responsibilities Preferred Qualifications
Proficient with Microsoft Office, typing and data entry skills
Ability to multi-task in a fast-pace work environment
Professional customer service
Effective communicator and team player
Dental insurance knowledge is a plus Work Schedule
Mondays 6:30am - 2:15pm
Tuesdays 1:30pm - 8:15pm
Wednesdays Off
Thursdays 6:30am - 2:15pm
Fridays 6:30am - 2:15pm
Saturdays 7:00am - 2:30pm (approx. 7 per year)
Company Information Benefits
Park Dental offers competitive compensation, and generous benefits package including medical, vision, dental, PTO, holiday pay, 401k matching, and continuing education opportunities. Community
Park Dental values being involved in the community through volunteer events, such as Minnesota Dental Association's Give Kids a Smile Day, the American Heart Association Heart Walk, and Minnesota Mission of Mercy. Each practice participates in events in their local communities too!
About Park Dental
Since 1972, Park Dental has been owned and led by our doctors who are passionate about providing the best patient-centered care. New team members receive comprehensive training and one-on-one mentoring to set you up for success. Our practices offer welcoming environments for patients, and are equipped with state of the art technology.
"Working for Park Dental has been a fulfilling job that is centered on team work and patient care. Flexibility, positivity, and multitasking are key factors for success!" -Scheduling Manager Mentor Team
"Like" our Park Dental careers page on Facebook for the latest updates about Park Dental!
Park Dental is an equal opportunity employer.
Auto-ApplyPatient Care Coordinator - Shakopee
Shakopee, MN jobs
Park Dental Shakopee is seeking a compassionate, professional Patient Care Coordinator to join our team-oriented practice. As a Patient Care Coordinator you will play an important role in working with our doctor teams. You will check in patients, schedule patient appointments using a scheduling software, verify dental insurance, answer insurance and billing questions, and oversee patient account management.
Starting Salary: $23.50 - $26.50 per hour
#PDEE
Responsibilities Preferred Qualifications
Proficient with Microsoft Office, typing and data entry skills
Ability to multi-task in a fast-pace work environment
Professional customer service
Effective communicator and team player
Dental insurance knowledge is a plus Work Schedule
Mondays 12:30pm-8:15pm
Tuesdays 6:30am-2:15pm
Wednesdays 6:30am-2:15pm
Thursdays 6:30am-2:15pm
Fridays 6:30am-12:15pm
Saturdays 7:00am-2:45pm 4X a year
Company Information Benefits
Park Dental offers competitive compensation, and generous benefits package including medical, vision, dental, PTO, holiday pay, 401k matching, and continuing education opportunities. Community
Park Dental values being involved in the community through volunteer events, such as Minnesota Dental Association's Give Kids a Smile Day, the American Heart Association Heart Walk, and Minnesota Mission of Mercy. Each practice participates in events in their local communities too!
About Park Dental
Since 1972, Park Dental has been owned and led by our doctors who are passionate about providing the best patient-centered care. New team members receive comprehensive training and one-on-one mentoring to set you up for success. Our practices offer welcoming environments for patients, and are equipped with state of the art technology.
"Working for Park Dental has been a fulfilling job that is centered on team work and patient care. Flexibility, positivity, and multitasking are key factors for success!" -Scheduling Manager Mentor Team
"Like" our Park Dental careers page on Facebook for the latest updates about Park Dental!
Park Dental is an equal opportunity employer.
Auto-ApplyPatient Care Coordinator - Ridges
Burnsville, MN jobs
Park Dental Ridges located in Burnsville, MN is seeking a compassionate, professional Patient Care Coordinator to join our team-oriented practice. As a Patient Care Coordinator you will play an important role in working with our doctor teams. You will check in patients, schedule patient appointments using a scheduling software, verify dental insurance, answer insurance and billing questions, and oversee patient account management.
Starting Salary: $23.50 - $26.50 per hour
#PDEE
Responsibilities Preferred Qualifications
Proficient with Microsoft Office, typing and data entry skills
Ability to multi-task in a fast-pace work environment
Professional customer service
Effective communicator and team player
Dental insurance knowledge is a plus Work Schedule
Hours Options Flexible PT with Benefits or FT with Benefits
PT with benefits option (31 hours):
Monday 6:30-2:15
Tuesday 6:30-2:15
Wednesday 1:30-8:15
Thursday 1:30-8:15
Friday 6:30-4:15 1x per month
FT with benefits option (37 hours):
Monday 6:30-2:15
Tuesday 6:30-2:15
Wednesday 1:30-8:15
Thursday 6:30am-8:15pm (with 1 hour lunch break)
Friday 6:30-4:15 1x per month
FT with benefits option (37.75 hours):
Monday 1:30-8:15
Tuesday 6:30-2:15
Wednesday 6:30-2:15
Thursday 6:30-2:15
Friday 6:30-2:15
Company Information Benefits
Park Dental offers competitive compensation, and generous benefits package including medical, vision, dental, PTO, holiday pay, 401k matching, and continuing education opportunities. Community
Park Dental values being involved in the community through volunteer events, such as Minnesota Dental Association's Give Kids a Smile Day, the American Heart Association Heart Walk, and Minnesota Mission of Mercy. Each practice participates in events in their local communities too!
About Park Dental
Since 1972, Park Dental has been owned and led by our doctors who are passionate about providing the best patient-centered care. New team members receive comprehensive training and one-on-one mentoring to set you up for success. Our practices offer welcoming environments for patients, and are equipped with state of the art technology.
"Working for Park Dental has been a fulfilling job that is centered on team work and patient care. Flexibility, positivity, and multitasking are key factors for success!" -Scheduling Manager Mentor Team
"Like" our Park Dental careers page on Facebook for the latest updates about Park Dental!
Park Dental is an equal opportunity employer.
Auto-ApplyPatient Care Coordinator - Coon Rapids
Coon Rapids, MN jobs
Park Dental Coon Rapids is seeking a compassionate, professional Patient Care Coordinator to join our team-oriented practice. As a Patient Care Coordinator you will play an important role in working with our doctor teams. You will check in patients, schedule patient appointments using a scheduling software, verify dental insurance, answer insurance and billing questions, and oversee patient account management.
Starting Salary: $23.50 - $26.50
#PDEE
Responsibilities Preferred Qualifications
Proficient with Microsoft Office, typing and data entry skills
Ability to multi-task in a fast-pace work environment
Professional customer service
Effective communicator and team player
Dental insurance knowledge is a plus Work Schedule
Monday-Tuesday 6:30am-2:15pm
Wednesday- Off
Thursday 1:30pm-8:15pm
Friday 8:30am-4:15pm
Saturday 8x per year
Company Information Benefits
Park Dental offers competitive compensation, and generous benefits package including medical, vision, dental, Pet Insurance, PTO, holiday pay, 401k matching, and continuing education opportunities. Community
Park Dental values being involved in the community through volunteer events, such as Minnesota Dental Association's Give Kids a Smile Day, the American Heart Association Heart Walk, and Minnesota Mission of Mercy. Each practice participates in events in their local communities too!
About Park Dental
Since 1972, Park Dental has been owned and led by our doctors who are passionate about providing the best patient-centered care. New team members receive comprehensive training and one-on-one mentoring to set you up for success. Our practices offer welcoming environments for patients, and are equipped with state of the art technology.
"Working for Park Dental has been a fulfilling job that is centered on team work and patient care. Flexibility, positivity, and multitasking are key factors for success!" -Scheduling Manager Mentor Team
"Like" our Park Dental careers page on Facebook for the latest updates about Park Dental!
Park Dental is an equal opportunity employer.
Auto-ApplyPatient Care Coordinator - Hermantown
Hermantown, MN jobs
Park Dental Hermantown is seeking a compassionate, professional Patient Care Coordinator to join our team-oriented practice. As a Patient Care Coordinator you will play an important role in working with our doctor teams. You will check in patients, schedule patient appointments using a scheduling software, verify dental insurance, answer insurance and billing questions, and oversee patient account management.
Starting Salary: $21.50 - $24.50 Per Hour
#PDEE
Responsibilities Preferred Qualifications
Proficient with Microsoft Office, typing and data entry skills
Ability to multi-task in a fast-pace work environment
Professional customer service
Effective communicator and team player
Dental insurance knowledge is a plus Work Schedule
Tuesday 6:30a-2:15p
Wednesday 6:30a-2:15p
Thursday 12:30p-8:15p
Friday 6:30a-2:15p
Company Information Benefits
Park Dental offers competitive compensation, and generous benefits package including medical, vision, dental, PTO, holiday pay, 401k matching, and continuing education opportunities. Community
Park Dental values being involved in the community through volunteer events, such as Minnesota Dental Association's Give Kids a Smile Day, the American Heart Association Heart Walk, and Minnesota Mission of Mercy. Each practice participates in events in their local communities too!
About Park Dental
Since 1972, Park Dental has been owned and led by our doctors who are passionate about providing the best patient-centered care. New team members receive comprehensive training and one-on-one mentoring to set you up for success. Our practices offer welcoming environments for patients, and are equipped with state of the art technology.
"Working for Park Dental has been a fulfilling job that is centered on team work and patient care. Flexibility, positivity, and multitasking are key factors for success!" -Scheduling Manager Mentor Team
"Like" our Park Dental careers page on Facebook for the latest updates about Park Dental!
Park Dental is an equal opportunity employer.
Auto-Apply