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Community development manager skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Hans Schmidt Ph.D.,
Dr. Trey Guinn
Below we've compiled a list of the most critical community development manager skills. We ranked the top skills for community development managers based on the percentage of resumes they appeared on. For example, 20.1% of community development manager resumes contained customer service as a skill. Continue reading to find out what skills a community development manager needs to be successful in the workplace.

15 community development manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how community development managers use customer service:
  • Developed marketing communications plans and outsourcing strategy with program/product managers within Customer Service & across Apple.
  • Addressed human factors and customer service considerations between product users and contractor engineers.

2. Community Development

Community development refers to the process where community members are being supported by agencies to identify or take collective action on issues that are important to them.

Here's how community development managers use community development:
  • Established a housing and community development citizen's advisory committee and served as liaison between this committee and local elected officials.
  • Team lead subject matter expert for Community Development Finance track, managed project execution and conducted research analysis.

3. Relationship Building

Relationship building is the act of building a lasting social connection with people whether online or in person. It's a soft skill required for those going into marketing, communication, and every other field that requires dealing with the public to help them connect better with people. It's also great as a personal skill for gaining meaningful relationships that can help one in the future.

Here's how community development managers use relationship building:
  • Focus was directed towards relationship building, marketing outreach, strategic networking and efficient donor management.
  • Demonstrate skills in community organization, relationship building, talent identification, and leadership development.

4. ROI

Here's how community development managers use roi:
  • Created quarterly marketing plans to increase retail awareness and drive ROI of Microsoft products and services.
  • Implemented a successful Development Intern program Manage procedures and practices to meet chapter ROI and revenue goals.

5. Event Participation

Here's how community development managers use event participation:
  • Collaborate with community health systems to maximize event success, attaining corporate sponsorship, volunteer recruitment and event participation.

6. American Cancer Society

Here's how community development managers use american cancer society:
  • Presented to schools, businesses, service organizations, and individuals encouraging participation in American Cancer Society events.
  • Facilitate educational seminars to community members, donors, and business partners regarding American Cancer Society initiatives.

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7. CRA

The Community Reinvestment Act - CRA is a federal law that encourages federal reserves, financial institutions - certain insured custodians, savings banks, and other lenders to meet the borrowing needs of borrowers in all segments of the community.

Here's how community development managers use cra:
  • Developed and implemented programs to ensure the Bank met the needs of the community and attained CRA compliance goals.
  • Developed and managed the execution of the bank's annual Community Reinvestment Act (CRA) plan.

8. Economic Development

Economic development refers to an increase of creation of wealth that overall benefits a community. This may occur when a community, city, or country produces more goods to sell or when a job program is developed. By increasing the wealth of a community, the economy is stimulated and the quality of life for that population also increases.

Here's how community development managers use economic development:
  • Evaluated proposals, providing guidance that lead to stronger applications and funded community economic development projects across the state.
  • Assist Economic development Executive Director Prepare and release publications to promote public understanding of and support for the community.

9. Facebook

Here's how community development managers use facebook:
  • Contribute to company Twitter and Facebook messaging, maintaining brand consistency.
  • Direct and implement organization's social media strategy through Facebook and Twitter; provide supervisory role to appropriate staff.

10. Local Community

Here's how community development managers use local community:
  • Served as the 'face' of Girl Scouting to the local community.
  • Initiate and maintain relationships with established community organizations, grassroots organizations, neighborhood associations, local community colleges and universities.

11. Community Outreach

Here's how community development managers use community outreach:
  • Established community outreach and development through networking, engagement in community and actively participating with sincere interest and intention.
  • Supported Regional and Community Outreach Department initiatives specific to workforce development and low and moderate income communities.

12. Volunteer Retention

Here's how community development managers use volunteer retention:
  • Facilitate volunteer retention and ensure meaningful recognition for achievements.

13. Community Events

Community events are the events scheduled within the community.

Here's how community development managers use community events:
  • Managed the coordination, facilitation, and implementation of successful LGBT promotional community events across all communication mediums.
  • Hosted exclusive donor prospecting events, and represented agency at charitable community events.

14. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how community development managers use business development:
  • Initiated business development activities throughout expanded territory and fostered relationships impacted by bank merger.
  • Manage all communication and business development efforts for both emergency ground and air services throughout the SW Virginia service area.

15. Affordable Housing

Here's how community development managers use affordable housing:
  • Conducted research on trends and opportunities for bank initiatives focused on affordable housing and neighborhood stabilization.
  • Planned affordable housing and infrastructure with rural and non-rural communities.
top-skills

What skills help Community Development Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on community development manager resumes?

Hans Schmidt Ph.D.

Associate Professor of Communications, Coordinator, Schreyer and Cooper Honors Programs, Penn State University, Brandywine

It is important to have a wide range of communication skills -from effectively participating in and leading meetings to write in style appropriate for the setting to media productions skills. When people move into the "manager" role, of course, this entails having developed a broad awareness of the culture at that particular organization and the skills needed to lead a group of people. So, really, skills related to communication touch on a wide range of job functions and responsibilities.

What soft skills should all community development managers possess?

Dr. Trey Guinn

Associate Professor and Program Director, University of the Incarnate Word

It goes without saying that a communications manager is expected to demonstrate exceptional verbal, nonverbal, and written communication. They should have in-depth knowledge of best writing and messaging practices for the needs of the particular organization and industry to which they have applied. But more than developing and delivering effective messaging, a savvy communications manager must effectively engage with individuals of all levels, whether internal or external to the organization. They must be able to lead and influence with and without positional authority.

What community development manager skills would you recommend for someone trying to advance their career?

Dr. Jeannette Kindred Ph.D.Dr. Jeannette Kindred Ph.D. LinkedIn profile

Professor of Communication, Eastern Michigan University

Networking! And by that I do not mean learn how to "schmooze" to get a job. Networking should be looked at as a lifelong mindset, and should be authentic. No matter where you are in your career, ask what can you do to enlarge your network and more importantly, how can you give to your network? The Forbes article "Lose the Schmooze: Seven Ways to Make Networking Genuine" offers some wonderful advice. I have my capstone students read it every semester.
(Forbes)

Students can enhance their networks online (via LinkedIn for example) and also through joining professional organizations and attending networking and other in person events. In the pandemic, however, this may not be possible. Students can still maintain an online presence and join professional organizations connected to their majors, and start to build connections. These organizations may even be offering virtual events in 2021.

What type of skills will young community development managers need?

Elizabeth B. RogersElizabeth B. Rogers LinkedIn profile

Academic Support Specialist and Instructor of Communication Studies, Huntingdon College

Adpatilbilty. It has become apparent now, maybe more than ever, that employees are expected to do their jobs well, no matter where they are completing their tasks. New job candidates will need to show with concrete evidence that they can adapt in situations that are new or uncommon. Many recent graduates can use their transition from traditional to remote learning as significant evidence of their ability to adapt. Many students thought they were going home for a few weeks in March and then spent the rest of the spring semester online. What changes did you make when the school went virtual that helped you succeed? How did you ensure you not only got your work done but also took care of yourself? What did you learn about yourself, your habits? Many students survived a tough transition, and that is something not only to applaud but use when you are selling yourself to potential employers in interviews. Employers want to know you will adapt, so be ready to tell them how you adapted during your experience with pandemic learning.

Teamwork. You must work as part of a team. However now, consider not only traditional teams but also virtual teams. I can tell you when my teaching and staff role got moved fully online last March, I relied on my team more than ever before. I work in a team environment every day, but when virtual was all we knew, teamwork became vital for not only my success but the success of my students, co-workers, and ultimately the institution. I know students hate group projects, but group projects are the closest things to the "real" workforce some students experience. Take group work seriously so you can learn how to excel in a group setting. How do you work in a team (both traditionally and virtually)? Are you reliable? Are you a leader or a follower (both are great)? Do you manage your time wisely so you can brainstorm, work, and revise? Being part of a team was always part of the workforce, so be ready to work in teams traditionally and virtually.

Technology skills. As I am sure many of you have seen, technology is becoming an extension of all work types now. It is not enough now to say you can work the Microsoft Office Suite and can type quickly. Companies need to know that you can manage technology in real ways, especially when you are not in the office. I would suggest students take an entry-level computer class at their organization as an elective, at the very least, to have some traditional training in all things tech. If your institution does not offer computer courses, I would suggest taking a free online course to earn a certificate of some kind. Students want to list real, tangible, and legitimate computer knowledge on their resumes to make them competitive.

What hard/technical skills are most important for community development managers?

Justin Young

Assistant Lecturer, Southern Illinois University

I would say it's less important that someone knows the latest video editing software than they have a sound understanding of film theory. I'm more concerned that someone shooting a 30-second clip for Instagram understands how to compose a shot than they necessarily know how to integrate visual effects. That basic idea is true across the board. Technology is shifting so rapidly today that a core understanding of the principles of design, composition, and even something like UX allows a young person straight out of college to adapt over the next five years as a lot of their physical tech may phase out of use.

18-year-olds aren't using Twitter anymore, but a fundamental understanding of how algorithms work will translate to newer social platforms such as Tik-Tok.

List of community development manager skills to add to your resume

Community development manager skills

The most important skills for a community development manager resume and required skills for a community development manager to have include:

  • Customer Service
  • Community Development
  • Relationship Building
  • ROI
  • Event Participation
  • American Cancer Society
  • CRA
  • Economic Development
  • Facebook
  • Local Community
  • Community Outreach
  • Volunteer Retention
  • Community Events
  • Business Development
  • Affordable Housing
  • Community Organizations
  • Press Releases
  • Project Management
  • SharePoint
  • Fund Development
  • External Communications
  • Communications Strategy
  • Strategic Plan
  • Salesforce
  • Government Agencies
  • Community Relations
  • Web Content
  • Event Planning
  • Graphic Design
  • Public Speaking
  • Membership Growth
  • Non-Profit Organization
  • Technical Assistance
  • Volunteer Recruitment
  • Communications Plan
  • Donor Database
  • Promotional Materials
  • Event Management
  • Twitter
  • Civic Organizations
  • Social Media Management
  • Leadership Development
  • Educational Programs
  • Manage Relationships

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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