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Community health agent skills for your resume and career

Updated January 8, 2025

3 min read

Quoted experts

Jessica Clontz,

Jessica Clontz

Below we've compiled a list of the most critical community health agent skills. We ranked the top skills for community health agents based on the percentage of resumes they appeared on. For example, 12.3% of community health agent resumes contained telephone calls as a skill. Continue reading to find out what skills a community health agent needs to be successful in the workplace.

15 community health agent skills for your resume and career

1. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how community health agents use telephone calls:

Processed third party personal and business telephone calls between hearing and hearing impaired individuals.
Received inbound telephone calls from customers and responded using prerecorded scripts.

2. Emergency Situations

Here's how community health agents use emergency situations:

Utilized company protocol to respond appropriately to emergency situations.
Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations.

3. Inbound Calls

Here's how community health agents use inbound calls:

Receive and rejoin inbound calls and E-mails from new and existing customers regarding a myriad of requests and ramifications.
Assisted clients with questions or concerns regarding Siemens equipment, contracts and services through outbound and inbound calls.

4. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how community health agents use outbound calls:

Received both inbound and outbound calls in rapid paced, high volume call center.
Make outbound calls on behalf of clients to collect information & conduct surveying polls.

5. PBX

PBX represents Private Branch Exchange, which is a private phone network utilized inside an organization or association. The clients of the PBX telephone framework can call internally (inside their organization) and remotely (with the rest of the world), utilizing diverse correspondence stations like Voice over IP or ISDN.

Here's how community health agents use pbx:

Assist with maintaining cleanliness, safety and security of the PBX area.

6. Telephone Switchboard

Here's how community health agents use telephone switchboard:

Operate telephone switchboard in order to answer calls and monitor busy lines.
Managed a multi-line telephone switchboard station and with precision oversaw the completion of guest requests.

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7. External Calls

Here's how community health agents use external calls:

Answered internal and external calls Created the weekly events calendar Created welcome packets for the guests

8. Correctional

Here's how community health agents use correctional:

Serve youth who have been discharged from correctional facilities, residential treatment centers and treatment foster care.
Completed training as a Correctional Officer.

9. Guest Calls

Here's how community health agents use guest calls:

Answer, record, and process all guest calls, messages, requests, questions, or concerns.

10. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how community health agents use medicare:

Highlighted medicare prescription drug plan features and costs to potential customers, answered their questions and enrolled clients into plans.
Submit applications for enrollment into Medicare Part C or Part D plans during open enrollment and under certain special circumstances.

11. Medicaid

Here's how community health agents use medicaid:

Welcomed customers into new contract plans answering any questions and concerns meeting Centers for Medicare and Medicaid Services requirements.
Provided general/case specific information about the Medicaid Program and general Medicare information to current, former, and potentially future recipients

12. Guest Inquiries

Here's how community health agents use guest inquiries:

Assist with daily side tasks, which include responding to guest inquiries and entering new data into guest profiles and documents.

13. Front Desk

Here's how community health agents use front desk:

Assisted and ensured front desk staff in gathering room service orders throughout the day.

14. Computer System

Here's how community health agents use computer system:

Input new representative information into the computer system.
Enter customers basic information into the computer system in a timely manner.

15. Health Education

Health education refers to education concerning healthcare.

Here's how community health agents use health education:

Initiated program development and implementation of a weekly after-school health education program for 124 high school students.
Coordinated training, monitoring, and evaluation of adolescent sexual health education program in public high school.

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What skills help Community Health Agents find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on community health agent resumes?

Jessica Clontz

Assistant Teaching Professor, Human Development and Family Studies, Program Coordinator, HDFS, Pennsylvania State University

The skills employers are looking for include teamwork, leadership, creativity, and flexibility. Although many agencies have moved to a remote service delivery model, professionals are still working as a team to meet client needs effectively. Employers want leaders who are not afraid to take on responsibility and communicate assertively. Working in human services requires you to think on your feet... a lot! Being creative will allow you to meet clients where they are instead of where you want them to be. The pandemic has made flexibility a necessary skill for all human service professionals. Schedules and activities can change at a moment's notice; therefore, you must be able to quickly adapt.

What soft skills should all community health agents possess?

Jessica Clontz

Assistant Teaching Professor, Human Development and Family Studies, Program Coordinator, HDFS, Pennsylvania State University

Although the pandemic has changed much of how the human services field functions, the most important skills remain the same: compassion, empathy, creativity, maintaining personal wellness, and holding space for others. With millions of people grieving sudden deaths of loved ones, professionals will need to be prepared to be a witness and hold space for that grief. To avoid compassion fatigue and burnout, it will be helpful for professionals (and employers!) to make personal wellbeing a priority and encourage a balance between work and other fulfilling endeavors.

What hard/technical skills are most important for community health agents?

Jessica Clontz

Assistant Teaching Professor, Human Development and Family Studies, Program Coordinator, HDFS, Pennsylvania State University

The pandemic forced us to redesign service delivery; therefore, professionals will need to demonstrate proficiency in tech skills such as setting up and hosting a teleconference, helping clients navigate online services, and leveraging social media for your agency. Although marketing on social media is not usually what professionals in the human services field expect to be doing, it is a necessary component among thriving organizations. Cultivating an engaging presence on social media and other platforms helps reach more people who may be in need of your services.

Do you want to know more?

List of community health agent skills to add to your resume

The most important skills for a community health agent resume and required skills for a community health agent to have include:

Telephone Calls
Emergency Situations
Inbound Calls
Outbound Calls
PBX
Telephone Switchboard
External Calls
Correctional
Guest Calls
Medicare
Medicaid

Guest Inquiries
Front Desk
Computer System
Health Education
Public Health
Customer Inquiries
Health Insurance
Communication Channels
Reproductive Health
Hippa
Customer Calls

Ministry
Community Development
PowerPoint
Rwanda
Customer Complaints
Child Health
CMS
Local Language
Clean Water

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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